Ibibo Group / Goibibo Complaints & Reviews

I have booked flight from New Delhi to Ahmedabad (PNR: NF7VMA) dated on 31-March-2021. I want to reschedule it but no option is available even Goibibo app is not working properly. Kindly connect with me at sharma.[protected]@gmail.com. Looking forward to hearing from you soon to resolve the issue. Thank you.

We have been waiting for this refund for a very long time but nothing has been done about our long pending query. We have got our bookings cancelled from the airline directly and they have also refunded on time. This being a COVID 19 booking and that too the travelers are very senior citizens, the airline has done their duty promptly. But you have no right to retain their amount . Least we expect is respond to our queries and refund back to our account held on file. But you have just kept quiet . Please call us back on top priority or send us a mail if you require any clarifications. We want you to refund this amount immediately so that the senior citizens travelers do not feel that they have been cheated by you.

Please refund the money of go air pnr QBSGQQ as the flight was cancelled by airline.

This is regarding my AIR INDIA flight booking for travel on March 25, 2020 from Surat to New Delhi with booking reference: AI/ZB1FL and PNR No. ZB1FL for passengers:
1. Mrs. Neeru Dhingra
2. Mrs. Meenakshi Dhingra
3. Miss Kritika Dhingra
4. Master Daksh Dhingra
(Booking done from Goibibo A/c linked to VRINDA DHINGRA- [protected]@gmail.com)

The flight was announced cancelled by the Airlines due to CoVID-19 and I was assured a refund. On contacting GOIBIBO in June-July, I was told that GOIBIBO is working with the Airlines and soon update the policy on the website/app.
Later on, I saw the booking got vanished from "My Bookings" Tab on my Account. On trying several communications, I did not get a reply from Goibibo regarding this.
My another booking with GOIBIBO for travel date March 27, 2020 was also cancelled and got refunded in the form of GOCASH on January 21, 2021. Several emails have been done but I have got no reply from Goibibo on this. The advisory from AIR INDIA and also as released by the Supreme Court assures full refund. Kindly help me with my refund of Rs 7292/- pending with GOIBIBO.

Dear Team.

Please find an attachment for your reference.

I did booking for flight- mumbai to vizag on 9th March 2021

In first booking I used UPI Google pay, my money got diducted 3369/- but ticket didn't get confirmed.

In second booking I did booking from Google pay QR code and it got confirmed and money got deducted 3369/- again.

As only payment got deducted, but no confirmation ticket so didnt received any booking ID also

My contact number - +91-[protected]
email ID- [protected]@gmail.com

Kindly refund my money back as soon as possible possible.

Please check evidence for you reference.

Thanks & Regards
Kirti.

I make online payment to close bajaj Finance personal loan account. Amount got deducted from Union bank account on 8/3/2021 with reference ID[protected] and credited to IBIBO account. But transaction shown as failed in Bajaj and have not received refund from IBIBO. Pls look in to and refund amount.

I bought a AA ticket through Goibibo in the month of Oct 20. Just Before date of travel AA informed me that They would not be able to board me for US due to Covid Protocols. I asked Goibibo to give me a refund. They informed me that AA is not giving any refund so they are unable to do the same. I check with AA and they confirmed that a full refund has been given to the Booking Agent( goibibo). It has been more than 2 months I have written to Goibibo but so far no reply nor any refund has been given to me. The above reference is the reference given by Goibibo since I lodged a complain with them. If all the details are needed I can produce the same
Thank You
Ranjit Bhusry
RR Kobler Overseas Pvt Ltd.

I am suppose to get a refund of 2205 for the ticket booked for 9th may2020. now from last 1and half month Goibibo people just sending me mails stating fund already processed and check with bank. even today on 16th march got a mail from Goibibo saying check with bank after 8 th march

I have been running behind both goibibo and Airindia for the refund of my covid cancelled tickets from nearly 1 year (10 months). i have made the booking on 20 May 2020 and trying to reach different teams with the refund, but in vain.

Booking Id
GOFLI6340D[protected]
This flight was cancelled due to Covid situation and inspite of Goibibo got refund from Airlines Goibibo is not giving me refund . I tried to contact Goibibo but just get recorded and automated messages saying refund is under process since 27 th November 2020 .
I once again request that somebody should call me on my registered mobile no [protected] and try to understand my issue .
This one is my last warning and I will contact consumer court for compensation of mental harassment for not responding me along with my refund amount .
Kalidas Bhandekar

Dear Sir/ Madam,
This phishing scam happened me, I had texted the goibibo's customer care through facebook messenger regarding issue about the refund and they(scammer)send me this message,
"Dear customer please send your phone number our customer service will contact you shortly
this is Goibibo's 'daram'."
After that, I gave my son's number because I was busy at the time. What happens is this...
They ask me to download Goibibo official app and then a screen sharing app through which you're phone's screen and the scammer is connected. They've use this App "TeamViewer Quick support" to connect and see your screens. They sent you a request through the screen sharing app and after you've accept their request they can see everything in your phone's/laptop's screen. Then they ask me to put the card details in save card option in the profile section of the Goibibo App and then an amount of 1 rs is cut of directly to save the card which goes directly to their verification and then once that's done they sent otp in your sms app and then when an otp comes in they use it to take the money... lost my Rs.50000 rupees from his account..
I've also put up a complaint to cyber cell as well.
This is the number the scammer used as Goibibo customer care number"+[protected]". and goibibo Facebook and messenger, Please report any suspicious calls you receive.

Sir/ madam kindly solve this issue as soon as possible and return my money.

Thanking you
Varghese Chacko K

I have booked a ticket on 13.03.2020 for travelling from Brahmapur, Orissa to Kolkata on 13.03.2021. The bus was supposed to start from Brahmapur at 6 p.m. from its boarding point from Haldiapadar Bus Stop. I have reached the board point before the scheduled time and received a call from the service operator confirming that the bus is on its way and will reach soon at the boarding point. After five minutes I received another call intimating that there was a breakdown of the bus at Palasa and the trip is cancelled. I have booked the ticket at a exorbitant price of Rs. 4198.95 as compared to a normal ticket price of Rs. 800 to Rs. 1000 (charged by other operators) to ensure that the journey is hassle free and to get a better service from the operator. Since only two tickets were booked for the trip, the operator cancelled the bus on the disguise of bus breakdown. I have asked for photo of bus breakdown but not provided with the same. They have cheated me and did not bother to make any alternative arrangement wasting my time. I had a urgent business meeting which has to be cancelled too as a huge cost. They should have made alternative arrangement to avoid the loss of time incurred.

1. We booked flight tickets from Tokyo (NRT) to Chennai (MAA) on 20/Feb/2020 in Goibibo website. Airlines belongs to *Malaysian Airlines MH-71*( Tokyo to Kuala Lumpur)
Connecting flight
*Malaysian Airlines MH- 182*(Kuala Lumpur-Chennai) Lumpur-Chennai)
Travellers details as below
Passenger1 : Phani Sri Deepthi Vedantham ( E-ticket 232-[protected]and PNR TUATVBJ96)
Passenger2: Venkata Hanumath Sesha Krishna Teja Paruchuri (E-ticket 232-[protected] and PNR TUATVBJ96)

2. On March all flights cancelled due to Covid19 and airlines agreed for refund.

3. We followup multiple times to Goibibo and requested for refund but they are not responding properly

4. Everytime they are giving false promises like that
Can get refund in 30 days, and after 30 days again when we get back to them, again answered that needs to wait for 45-60 days, after that 90 days. Now it's almost completed 365 days also buy still they didn't refund it.

5. Every time we need to make international call to them and call needs to be hold on 2 hrs to connect with Goibibo team, after connected they simply replied " Not yet confirmed please wait for 24 hrs and call us back" ...

6. Every time they repeats same and wasting our time, money. The main painful is they are not responding properly. They don't have proper communication chanel, we can't communicate them via mails, and Gia webchat it's useless information by assistant, for calls too hectic task. On these many worst things went we called simply says please wait for 24 hrs... From last March they are giving same answer and making us fools by giving the false promises.

Kindly consider it and act on it. Please justify me.

Than you very much...

Date : 4 March, 2021
Time - 7:27 PM

XXXXXX is OTP to complete the transaction of Rs. 2574.0 to IBIBO WEB PVT. LTD. Ref ID 44D24B

Transaction for INR 2575.0 to IBIBO WEB PVT. LTD. has been completed successfully with Ref. ID[protected] Union Bank of India

Bill is still unpaid.

Date : 4 march 2021
Time : 7:27 pm

XXXXXX is OTP to complete the transaction of Rs. 2574.0 to IBIBO WEB PVT. LTD. Ref. ID 1A1068

Transaction of INR 2574.0 to IBIBO WEB PVT. LTD. has been completed successfully with Ref. ID[protected] Union Bank of India

XXXXXX is OTP to complete the transaction of Rs. 2574.0 to IBIBO WEB PVT. LTD. Ref ID 44D24B

Transaction for INR 2575.0 to IBIBO WEB PVT. LTD. has been completed successfully with Ref. ID[protected] Union Bank of India

Payment was deduct in my bank account bank name union bank of india
Transaction for INR|1000.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected]. Please refund my money as soon as possible

This is reference to my Booking through goibibo to Port Blair journey from Delhi dated 17.03.2020 -23.02.2020 vide PNR No. TNSE8K and ULI1GT .

Brief history

We have booked above flight on dated 28.02.2020 for 8 persons
2. On 11.03.2020 cancellation made through your website of 4 persons out of 8 persons

3. refund of Rs. 16280/- +30068/- received by us of 4 persons

4 Now we have booking of balance 4 persons

As you also aware that Andaman administration released travel advisory and suspended all the activity from 17.03.2020 to 26.03.2020 due to COVID-19. Our departure was scheduled on 17.03.2020 at 03.15 am, but due to this advisory we have to reschedule or cancel our program As the message which was reflecting on your website one can reschedule the flight 3 days from the date of departure otherwise bear rescheduling charges.
We tried very hard to make a call on your customers care number/ through Chat but not able to connect with you as well as Indigo office for the same matter (This is also acknowledged by you through you mail dated 17.03.2020 itself) In absence of communication with you and Indigo We were left no option so we rescheduled our flight directly through Indigo website because departure time was very near and paid rescheduling charges and differential payment to airline .

on PNR -ULI1GT a refund of Rs. 15000/- were allowed for differential fare to us. We approached to Airline for our refund and they told us that refund amount will be paid through Goibibo (because we have made booking through you) copy of Indigo mail is attached here for your reference.

From: IndiGo Customer Relations
Sent: Thursday, March 26, 2020 5:31 PM
To: [protected]@hotmail.com
Subject: Non receipt of refund PNR No.ULI1GT

Dear Sir,

PNR No.ULI1GT- amount has been refunded to the original mode of payment to your agent. further please contact your agent

Dear Mr. Arihant,

Greetings from IndiGo!

With reference to your email, we would like to inform you that under PNR TNSE8K, refund has been processed to agency on 11 December 2020 and Under PNR ULI1GT, refund has been processed to agency on 17 July 2020.

You may retrieve the cancelled itinerary from the website and the refunded amount shall reflect there.

You may connect with agency to seek refund.

Thank you for writing to us at IndiGo.

Best Regards,

Akshita Bansal

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

On 3/11/2021, 2:01:11 PM, [protected]@hotmail.com wrote:

Dear Sir

This is reference to my refund vouchers and credit notes. As per Government guidelines and as per your company policy, I have not received refunds against TNSE8K (Rs. 26456/-) and ULI1GT (Rs. 26128/-)

Following Vouchers also to be refunded

[protected] Rs. 2500/- Pooja Jain (My Wife)
[protected] Rs. 2450/- Self
[protected] Rs. 3000/- Kartik Jain (My Son)
[protected] Rs. 3000/- Sanvi Jain (My Daughter)
[protected] Rs. 3000/- Self
[protected] Rs. 3000/- Pooja Jain (My Wife)

I am attaching specimen copy of my cheque

Please refund at the earliest .

I have completed the transaction and the amount has been deducted but goibibo shows booking not completed. UPI transaction id is 77879302

Dear sir,

We have made payment of Rs.5900 on 28 Feb 2021 to L.I.C H.F.L for Reduce Home EMI from L.I.C H.F.L web page We processed payment through the web page, here amount has been deducted from the account but the payment got a msg that IBIBO WEB PVT LTD RECEIVED THE SAME AMOUNT.

Due to amount transferred in a wrong account, we asking for the refund the amount in our account as per below details :

Bank Name : UNION BANK OF INDIA
Bank Branch :UBIN0573043 - JAGANPURA PATNA BIHAR
Branch code-573043
Account No : [protected]
Account Name : Kartik kumar

Regards,
Kartik kumar
Mob-[protected]