Ibibo Group / Goibibo Complaints & Reviews

I had booked two flight tickets for my mom with PNRs ZQJJ7E and WIMY6M for travel during which lockdown happened. The airline Indigo claims to have sent the complete refund to gobibo which is the travel agent through which the ticket was booked on kotak app with which goibibo has tie up with.

I have neither received any credit shell nor any refund upto date .

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Website: goibibo.com

I booked a bus journey online through goibibo.com for a bus from Bengaluru to Coimbatore. However, when I reached the tour operators office, i was told that the journey has been cancelled and I shall receive a refund from goibibo.com.

I have not received the refund till now. The journey is showing as completed in the website. The customer service number does not have any option to raise a complaint.

They are cheating people

Details of the journey are as follows :

Date - 9th Feb
Source : Bengaluru
Destination : Coimbatore
Booking Id : GOBUS5A616A1805

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: MANNARAPRAYIL H, Pothanicad PO, Ernakulam, Kerala., Near Panchayath office

Plan. They have asked to make payment online through there portal. Payment of Rs.50000/- where debited from my account, but when I checked payment way made to IBIBO WEB PVT LTD. ICICI PRUDENTIAL claim they have not the payment yet.

Transaction for INR|50000.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected].

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Dear /Sir,

Last year i have booked air ticket with them of go air, but due to lockdown that was cancelled, In march 2020 goair refunded my money to go ibibo. But they are not refunding my money. they are non contactable. I request to take proper legal action against them. I am attaching the cancellation invoice for your reference.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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S

Sumit1234567890

Apr 5, 2021

I am not getting any reply from them. Please take appropriate against Goibibo group since they are cheating their customers openly.

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My flights of PNR CFCI3X and UHUYNH got cancelled last year in Mar 2020. To this extent, Credit Shell is available, but non-stop Spice jet flights are not available for same journey to make use of my credit shell. Therefore, I request for a refund to my bank account. Please do needful.

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I have made payment through net banking
Reference no.[protected] on 26/3/21
The amount of sum 45611 is debited by Union bank account and credited to ibibo pvt Ltd but not received by my Institute IPS academy indore India
Please solve my problem

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I have made internet banking payment from union bank the amount is deducted from my account but not received by the Institute
Reference no.[protected]

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Shubh@1234

Mar 26, 2021

Transaction successful

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Crime branch hydbd's reply, Mar 26, 2021

Dear,
We got your email. Please forward the evidence by WhatsApp on 6207912541.

Thanks

Shubh@1234's [Complaint's author] reply, Mar 26, 2021

I don't know you sir

S

Shubh@1234

Mar 26, 2021

How can i forward my details to anyone

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I have booked a flight ticket from goa-hubili, and I have paid through amazon pay app the upi payment is successful but after entering in goibibo app it have show that the transaction have been failed.After that I have checked in goibibo app there no bookings in mytrips.After that I have booked another ticket.

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I want a GST price breakdown for my booking ID- GOFLDMTB22D[protected], PNR number- KEY8UD.

For passenger aastha Kaushik only to submit in office for reimbursement. Originally the booking was made for two people but I want only single person price breakdown.

Please I've contacted SpiceJet also several times but they say because of special fare booking price breakdown information is not available to them.

I've also emailed and called at least 10 times repectively but all your communication routes are unserviceable. Please please help.

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I am not getting any response from goibibo customer care on my refund.

Due to cancellation of flight due to lock down we had credit shell of 10, 370 Rs which are not able to utilize or refund since we booked that ticket as guest or using email id and not through mobile number and now system is completely linked with mobile number which were used at the time of Booking

i am approaching customer care team but they asking for mobile number so seems like they are not understanding the problem and when i asked them to redirect to existing booking team they always disconnect the call.

Name of the passenger: Bhavnaben
PNR: JYQ5GZ

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Address: Gurgaon, Haryana, India

This is gyanaranjan roul on 19march am booked a tickt on goibibo then the paymnet page comes in i paid the amount 7551 for the flighr from bhubaneswar to rajshtan but the paymets get succesfull and the ticket not getting booked. its gonna 5 days lets still am not getting my money back fromthe ibibo team.

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Hi, I booked two bus tickets of Shivam Travels from Katra, Jammu & Kashmir to Amritsar, Punjab on March 6, 2021. The has to be departures at 10:30 pm and I arrived at the boarding point at 8:30pm and just to confirm the location I called the boarding manager and I got replied that the bus has cancelled its Journey for today and ask me to cancel the booking. I am really shocked and have to suffer all night there. I just cancel the booking and got notification of refund to be processed. It's about 18 days and still didn't get my refund. There is no customer support number to contact with. Kindly help me to get my refund.

Name: Ankit Singla
Booking ID: GOBUSANDFE5AB4D268
Contact No. [protected]
Booking email: [protected]@gmail.com

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Address: Gurgaon

Hi,

On 22/03/2021 I booked a hotel at Tirupati in "Mamata Residency'' through your Mobile apps. But the problem is booking amount Rs.1, 465.00 has deducted from my Kotak Bank savings account. Till now I didn't get any confirmation from IBIBO GROUP Gurgaon, only I got a deduction mail from the side of Kotak Bank.

Last two days I trayed to communicate with Goibibo Customar Care but all the customer care numbers are not working and its only ivr based. There is no one, one can talk to. Then send a mail to [protected]@ibibogroup.com from there also I didn't get any response. That's the reason I keep a Complain Here.

So I am requesting after checking the truth of my problem, the money should be refunded to my Bank Account.

Thank You
Surajit Paul

Mar 25, 2021

Complaint marked as Resolved

Company directly refunded money to my account.

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I have made 2 bill payments to my vodafone number through the Vi mobile app.
Both the payments failed on the same day. I have waited for 10-15 days as the money takes about 7 business days to return. After which i have not received the payment from the bank and neither vodafone.
When i checked my bank statement, the payment gateways is IBIBO WEB PVT LTD
There are 2 transaction id's for the payments[protected] &
[protected].
Below are my screenshots . I want you to please solve my issue

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 28, 2021

Updated by revon pereira I am still waiting for a reply.

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Address: Gurgaon

RUCHI KUMARI
3:48 PM (1 minute ago)
to travelhelpdesk, avinash.rms7016126, servicesupport, travel

Hello,

I had made a booking last year of flights to goa which got cancelled due to covid. I was due for 2 refunds from goibibo, each of Rs. 7, 918. However, I have only received 1 refund of Rs. 7, 918 on 27th January, 2021.
Could you please assist me in getting the second refund ? I have been at this since 3 months now and it's really frustrating. I request your assistance urgently.

I have attached the bank statements to this email for your reference.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: India

Hello,
I had made a booking last year of flights to goa which got cancelled due to covid. I was due for 2 refunds from goibibo, each of Rs. 7, 918. However, I have only received 1 refund of Rs. 7, 918 on 27th January, 2021. Could you please assist me in getting the second refund ? I have been at this since 3 months now and it's really frustrating. I request your assistance urgently.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: HARYANA

Flight was booked for bali . but due to COVID 19 trip was cancceled .Earler this is year got message that amount is now refunded & will be available in MYGO CASH by 26th January 21 & can be utilized for further bookings. But till now it is not done.
Details given below -
booking ID -GOFLICAD[protected]
FLIGHT DATE -18/ 04/20
CANCELLATION DATE BY IBIBO - 11/01/21
INVOICE NO. GO6AI21I01332947
PNR NUMBER - [protected]

also on customer care number doesnt respond ./incorrect number.

My details-
ullas kalele
mob. no. [protected]
mail - [protected]@rediffmail.com

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Address: PLOT NO-3350, JAGANNATH MATH LANE, OLD TOWN, BHUBANESWAR

I have tried to book a flight ticket from Kolkatta to Bhubaneswar on 11.03.21 but the ticket not generated and also 4034 amount deducted but till now after 7 working days i didn't get my refund also.
plese find the PRN No[protected].

Also, i am not able to contact please help me.
my email id : [protected]@gmail.com
my mob no-[protected]

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On 15th march 2021 i try to book flight ticket for ahmedabad to hyderabad round trip which cost rs 25230/-. For this money was deducted from my bank account.But i was not redirected to the confirmation page and i got the message of your payment did not go through with goibibo reference id to this payment failure is "GOFLDMTMOB4A0F[protected]". And it also shows try and rebook. So i rebook the tickets and my second transaction was successful. Yet i didn't get refund of amount deducted for first fail transaction. I tried to contact goibibo customer care through tollfree numbers, emails website, applicatin but was not able to contct any one. Even i raise a complaint through mail 2 times. But didnt get any response. 5 to 7 working days is already over and i dont know how to contact them. Very very bad service provider.

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This is Ramsevak Sharma here. I am writing you regarding my flight booking from Delhi to Ahmedabad (PNR:NF7VMA) for travelling date 31-March- 2021. I want to reschedule it now from Gwalior to Bangalore for travelling date on 31-March-2021. I have raised complained many timed but did not got any positive feedback from Goibibo team yet. As I need to travel by this 31-March. Kindly considered my request on priority and do the needful action. As no contact no is working and Goibibo app experience is too bad for such support.

Looking forward to hearing from Goibibo team at earliest possible.
You can contact me at sharma.[protected]@gmail.com.

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Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 60

Not received credit shell or refund

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Bus Journey

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Online Fraud

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Refund of Air Ticket booked in covid time

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Refund for cancelled flights

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Amount debited but not received by the receiver

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I'm complaining about amount that has been debited from my account but not received by receiver

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Amount debited but not showing anything on my booking

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I want GST price breakdown

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Unable to get credit shell refund / system loophole

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Paid for the flight booking but ticket not getting booked

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Didn't received my refund yet

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Hotel Booking Payment deducted but booking not confirmed

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Mobile bill payment failure

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Booking ID GOFLDAND58E401580196521

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Booking ID : GOFLDAND58E401580196521

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Refund of cancelled trip

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Ticket not booked and refund not received

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Amount deducted but booking not confirmed.

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Reschedule flight from Gwalior to Bengalore -31-March-2021

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