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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Oct 8, 2025
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Ibibo Group / Goibibo reviews & complaints page 61

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S
Sunil Sahoo0507
Mar 10, 2021
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Address: Flat No. 306, Government Apartment, Zulu park

PNR No. Y7M3J
Date of Journey-03.06.2021
Origin-Ranchi Destination-Bhopal Via Delhi.
Complain Details- Flight rescheduled by 2.40 Hrs . Departure time from Ranchi was 13.25Hr and the same is rescheduled to 10.45 Hrs. Submitted request for full refund against rescheduling of flight. Goibibo refused for the same .
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No communication received yet from Goibibo. Kindly expedite.
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    ajaypop12345
    Mar 9, 2021
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    When making the transaction through Samsung website, the payment has been successfully debited from the bank amount. but transaction failed.
    The amount has been credited to IBIBO WEB PVT LTD. Please request you to refund the amount.
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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      rrvpssid2
      Mar 9, 2021
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      Dear Sir, I have booked my air ticket for Varanasi to jammu as on 18.02.2020 . travel date 22.04.2020, but due to lock down i never traveled. now i want my refund. no customer care is active, please let me know how i could i get my refund.
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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        ajaypoppur
        Mar 9, 2021
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        When purchasing the Samsung mobile phone, the payment of rupees 10999 was deducted but transaction failed. The amount was credited to Ibibo Web Pvt Ltd. The transaction was done through net banking o[censored]nion bank. Please request you to refund the amount as early as possible.
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          Abhisheksoniji
          Mar 9, 2021
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          We booked a hotel in pahalgam on 6th march 2021. Hotel staff denied checkin for goibibo confirmed us of refund.!
          But till date there is no reply from them and no refund has been provided.!
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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            SRKSM FCO
            from ANAND, Gujarat
            Mar 9, 2021
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            Address: S R K S M Campus, Opp.Town Hall, Anand - 388001, Gujarat

            We have made payment of Rs.23, 954.00 on 15 Feb 2021 to BANDHAN (Kirloskar Oil Engines Limited) for 3 years AMC charges from my Union bank using link provided by the company via email. We processed payment through the link, here amount has been deducted from the account but the payment got a msg that IBIBO WEB PVT LTD RECEIVED THE SAME AMOUNT.

            Due to amount transferred in a wrong account, we asking for the refund the amount in our account as per below details :

            Bank Name : UNION BANK OF INDIA
            Bank Branch : UTIB0535672 - ANAND GUJARAT
            Account No : [protected]
            Account Name : SHRI RAMKRISHNA SEVA MANDAL

            Hirenkumar Patel - [protected]
            Shri Ramkrishna seva Mandal (F.C.O)
            +1 photos
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            Mar 17, 2021
            Updated by SRKSM FCO             Regarding the registered complaint, customer care executive has been contacted our representative and provide a code for getting refund of disputed transaction amount. But he did not guide about the process how to get the amount back.

            Kindly provide the guidance to recover the amount to our bank account as soon as possible.

            Regards,

            Shri Ramkrishna Seva Mandal (F.C.O)
            Mar 19, 2021
            Updated by SRKSM FCO             For a safe side revert the amount via NEFT using bank details provide in the complaint rather then any other mode of payment.

            Thanks for your co - operation.
            Mar 22, 2021
            Updated by SRKSM FCO             I also observed more then 100 complaint of same nature (ibibo web pvt. ltd. unknown transaction from Union Bank) on http://www.complaintboard.in/ and www.consumercomplaints.in

            So we feel that Is it a joint venture between ibibo web pvt. ltd. & Union Bank of India? Also I am going to file a FIR against the transaction with cyber cell to take a necessary action to prevent this kind of fraudulent activity.
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              D
              Debasismajhi
              Mar 9, 2021
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              Address: Kochi kerala

              Train ticket booking fail booking id not show my goibio app page money debit by my acount please refund money my same acount
              +2 photos
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              Mar 09, 2021
              Updated by Debasismajhi               Refund money by my acount

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                neenamaheshwari
                Mar 9, 2021
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                Transaction ID 98028115 FOR REFUND OF RS 9818 from Go Air lines done on 24.02.2021 not yet Appearing in my credit in Go cash
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                  B
                  baba daundkar
                  from Pune, Maharashtra
                  Mar 8, 2021
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                  My Self Ashok Sopan Rahane making pay ment for magma Motor Insurance form given link . i have made payment Rs 15, 358/- dated 08.03.2021 From Union bank of india Online banking my account debited but payment not recieved to magma Insurance company
                  Transaction for INR/15358/- to IBIBO WEB PVT LTD has been completed successfully with reference id[protected]

                  Please do the needful and refund my money as early as possible
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                    S
                    Sanj_agra
                    Mar 8, 2021
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                    Pnr booked with goibibo for which spicejet has refunded the money to goibibo but goibibo is not refunding the same to me..we have relatives working with spicejet who has confirmed that the money has been transferred to goibibo

                    Booking id GOFLDMOB[protected]
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                      B
                      binu111111
                      from Chennai, Tamil Nadu
                      Mar 8, 2021
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                      I booked INDIGo flight on 04 March 2021 from GUWAHATI to KOCHI through your mobile app and I paid amount Rs 14235 through PHONEPE. But didn't get ticket and amount has been deducted from my account and I have not got refund yet. Kindly do the needful at the earliest.
                      phonepe transaction id-T2103041146295440813461
                      MONEY PAID-14235 TO GOIBIBO
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                        T
                        THUNDERTHOR
                        from Vijayawada, Andhra Pradesh
                        Mar 7, 2021
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                        This is pathetic that, Goibibo has removed all its toll free/paid numbers to connect with them, . Not sure what you are trying to achieve here. This is just not acceptable as your help page is worst. I need immediate support now.
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                          2
                          29Ranjan84
                          from Gondar, Haryana
                          Mar 7, 2021
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                          Address: Amritsar

                          I booked Air India flight on 03 March 2021 from Delhi to Amritsar through your mobile app and I paid amount Rs 4532 through net banking vide ref no[protected]GAKQFTF on dated 02 March 2021 at about 1755 hrs. But didn't get ticket and amount has been deducted from my account and I have not get refund yet. Kindly do the needful at the earliest.
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                            N
                            Nandini Salian
                            from Airoli, Maharashtra
                            Mar 6, 2021
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                            Address: M/s. IG Petrochemicals Ltd. , 401/404 Raheja centre, Nariman Point, Mumbai 400021
                            Website: IBIBO Group

                            I had booked one ticket through IBIBO on 25th January vide IBIBO Invoice number G06AI21I01490198 in the name of MR. PRANATOSH PATRA Travelling from Kolkata - Mumbai via GoAir 514. The total amount paid for this booking was Rs. 7150.00.
                            Due to some unavoidable situation, on 27th January I cancelled the ticket and i got the cancellation confirmation from Ibibo, but till date the refund is not initiated and money is not transferreed.
                            I checked with the airlines they said the amount is already refunded from their end. Request you to kindly check at your end as its more than one month the amount is lying with you.
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                              2
                              29Ranjan84
                              from Gondar, Haryana
                              Mar 6, 2021
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                              Address: Amritsar

                              I booked Air India flight on 03 March 2021 from Delhi to Amritsar through your mobile app and I paid amount Rs 4532 through net banking vide ref no[protected]GAKQFTF on dated 02 March 2021 at about 1755 hrs. But didn't get ticket and amount has been deducted from my account and I have not get refund yet.
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                                A
                                Ankit Himanshu
                                from Chennai, Tamil Nadu
                                Mar 5, 2021
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                                Due to Covid my flight bookings L6GWYC (for 22nd april), Q3C1KL (for 13th april) and C4N84C (for 22nd april) were cancelled, but I haven’t yet received the refund amount of 15, 286.

                                There is no customer care agent number that can respond properly.

                                Please take proper action as this is not acceptable.
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                                  S
                                  sherinbose
                                  from Noida, Uttar Pradesh
                                  Mar 5, 2021
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                                  Amount debited through IBIBO WEB PVT LTD payment gateway but not received by IDP IELTS India

                                  On 4th March, 2021 I've transferred the amount of Rs.14, 000/- to IDP IELTS India for Ielts exam registration from my union bank account No. [protected] through epay payment gateway and received a message that your payment successfully transfer to the IBIBO WEB PVT LTD but the amount not yet credited to the IDP IELTS India.

                                  Details:-
                                  Amount:14, 000/-
                                  Date :[protected], 11:27 aM
                                  Reference ID:[protected]br...
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                                  rahulnagpal3
                                  Mar 4, 2021
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                                  Hi Team,
                                  I am writing this email in regards to the Booking reference HTLNJU9324.
                                  On 27February21, I was trying to make a payment for Hotel booking amounting 3278₹.
                                  The amount got debited from My account but the booking wasn’t made.
                                  I tried calling Goibibo but there’s no option to speak to any customer support representative.
                                  Also on their IVR there are two options one for existing booking and for new booking
                                  I can’t see any help section on their application.
                                  I made the payment through PHONPE and I tried to contact them, they have advised me to contact Goibibo because the payment was successfully processed from their end. It’s Goibibo who dint provide any booking details.
                                  On their Goibibo application, now I cant find any booking history of payment failures. No where to write a complaint.
                                  I am just frustrated that I am not able to contact a single person.
                                  Can someone please help?
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                                    र
                                    रूपेश तिवारी
                                    from Kanpur, Uttar Pradesh
                                    Mar 4, 2021
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                                    Yesterday I made an online recharge of 219 / - on [protected], which is ref.no.[protected], the money was debited from the account but not recharged.
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                                      sasikalabh
                                      from HYDERABAD, Andhra Pradesh
                                      Mar 4, 2021
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                                      Address: hyderabad

                                      Today i have booked flight ticket from hyd to delhi ...with ref id[protected]...amount debited from bank and ticket not booked
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