Ibibo Group / Goibibo Complaints & Reviews

I have booked a ticket on 13.03.2020 for travelling from Brahmapur, Orissa to Kolkata on 13.03.2021. The bus was supposed to start from Brahmapur at 6 p.m. from its boarding point from Haldiapadar Bus Stop. I have reached the board point before the scheduled time and received a call from the service operator confirming that the bus is on its way and will reach soon at the boarding point. After five minutes I received another call intimating that there was a breakdown of the bus at Palasa and the trip is cancelled. I have booked the ticket at a exorbitant price of Rs. 4198.95 as compared to a normal ticket price of Rs. 800 to Rs. 1000 (charged by other operators) to ensure that the journey is hassle free and to get a better service from the operator. Since only two tickets were booked for the trip, the operator cancelled the bus on the disguise of bus breakdown. I have asked for photo of bus breakdown but not provided with the same. They have cheated me and did not bother to make any alternative arrangement wasting my time. I had a urgent business meeting which has to be cancelled too as a huge cost. They should have made alternative arrangement to avoid the loss of time incurred.

1. We booked flight tickets from Tokyo (NRT) to Chennai (MAA) on 20/Feb/2020 in Goibibo website. Airlines belongs to *Malaysian Airlines MH-71*( Tokyo to Kuala Lumpur)
Connecting flight
*Malaysian Airlines MH- 182*(Kuala Lumpur-Chennai) Lumpur-Chennai)
Travellers details as below
Passenger1 : Phani Sri Deepthi Vedantham ( E-ticket 232-[protected]and PNR TUATVBJ96)
Passenger2: Venkata Hanumath Sesha Krishna Teja Paruchuri (E-ticket 232-[protected] and PNR TUATVBJ96)

2. On March all flights cancelled due to Covid19 and airlines agreed for refund.

3. We followup multiple times to Goibibo and requested for refund but they are not responding properly

4. Everytime they are giving false promises like that
Can get refund in 30 days, and after 30 days again when we get back to them, again answered that needs to wait for 45-60 days, after that 90 days. Now it's almost completed 365 days also buy still they didn't refund it.

5. Every time we need to make international call to them and call needs to be hold on 2 hrs to connect with Goibibo team, after connected they simply replied " Not yet confirmed please wait for 24 hrs and call us back" ...

6. Every time they repeats same and wasting our time, money. The main painful is they are not responding properly. They don't have proper communication chanel, we can't communicate them via mails, and Gia webchat it's useless information by assistant, for calls too hectic task. On these many worst things went we called simply says please wait for 24 hrs... From last March they are giving same answer and making us fools by giving the false promises.

Kindly consider it and act on it. Please justify me.

Than you very much...

Date : 4 March, 2021
Time - 7:27 PM

XXXXXX is OTP to complete the transaction of Rs. 2574.0 to IBIBO WEB PVT. LTD. Ref ID 44D24B

Transaction for INR 2575.0 to IBIBO WEB PVT. LTD. has been completed successfully with Ref. ID[protected] Union Bank of India

Bill is still unpaid.

Date : 4 march 2021
Time : 7:27 pm

XXXXXX is OTP to complete the transaction of Rs. 2574.0 to IBIBO WEB PVT. LTD. Ref. ID 1A1068

Transaction of INR 2574.0 to IBIBO WEB PVT. LTD. has been completed successfully with Ref. ID[protected] Union Bank of India

XXXXXX is OTP to complete the transaction of Rs. 2574.0 to IBIBO WEB PVT. LTD. Ref ID 44D24B

Transaction for INR 2575.0 to IBIBO WEB PVT. LTD. has been completed successfully with Ref. ID[protected] Union Bank of India

Payment was deduct in my bank account bank name union bank of india
Transaction for INR|1000.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected]. Please refund my money as soon as possible

This is reference to my Booking through goibibo to Port Blair journey from Delhi dated 17.03.2020 -23.02.2020 vide PNR No. TNSE8K and ULI1GT .

Brief history

We have booked above flight on dated 28.02.2020 for 8 persons
2. On 11.03.2020 cancellation made through your website of 4 persons out of 8 persons

3. refund of Rs. 16280/- +30068/- received by us of 4 persons

4 Now we have booking of balance 4 persons

As you also aware that Andaman administration released travel advisory and suspended all the activity from 17.03.2020 to 26.03.2020 due to COVID-19. Our departure was scheduled on 17.03.2020 at 03.15 am, but due to this advisory we have to reschedule or cancel our program As the message which was reflecting on your website one can reschedule the flight 3 days from the date of departure otherwise bear rescheduling charges.
We tried very hard to make a call on your customers care number/ through Chat but not able to connect with you as well as Indigo office for the same matter (This is also acknowledged by you through you mail dated 17.03.2020 itself) In absence of communication with you and Indigo We were left no option so we rescheduled our flight directly through Indigo website because departure time was very near and paid rescheduling charges and differential payment to airline .

on PNR -ULI1GT a refund of Rs. 15000/- were allowed for differential fare to us. We approached to Airline for our refund and they told us that refund amount will be paid through Goibibo (because we have made booking through you) copy of Indigo mail is attached here for your reference.

From: IndiGo Customer Relations
Sent: Thursday, March 26, 2020 5:31 PM
To: [protected]@hotmail.com
Subject: Non receipt of refund PNR No.ULI1GT

Dear Sir,

PNR No.ULI1GT- amount has been refunded to the original mode of payment to your agent. further please contact your agent

Dear Mr. Arihant,

Greetings from IndiGo!

With reference to your email, we would like to inform you that under PNR TNSE8K, refund has been processed to agency on 11 December 2020 and Under PNR ULI1GT, refund has been processed to agency on 17 July 2020.

You may retrieve the cancelled itinerary from the website and the refunded amount shall reflect there.

You may connect with agency to seek refund.

Thank you for writing to us at IndiGo.

Best Regards,

Akshita Bansal

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

On 3/11/2021, 2:01:11 PM, [protected]@hotmail.com wrote:

Dear Sir

This is reference to my refund vouchers and credit notes. As per Government guidelines and as per your company policy, I have not received refunds against TNSE8K (Rs. 26456/-) and ULI1GT (Rs. 26128/-)

Following Vouchers also to be refunded

[protected] Rs. 2500/- Pooja Jain (My Wife)
[protected] Rs. 2450/- Self
[protected] Rs. 3000/- Kartik Jain (My Son)
[protected] Rs. 3000/- Sanvi Jain (My Daughter)
[protected] Rs. 3000/- Self
[protected] Rs. 3000/- Pooja Jain (My Wife)

I am attaching specimen copy of my cheque

Please refund at the earliest .

I have completed the transaction and the amount has been deducted but goibibo shows booking not completed. UPI transaction id is 77879302

Dear sir,

We have made payment of Rs.5900 on 28 Feb 2021 to L.I.C H.F.L for Reduce Home EMI from L.I.C H.F.L web page We processed payment through the web page, here amount has been deducted from the account but the payment got a msg that IBIBO WEB PVT LTD RECEIVED THE SAME AMOUNT.

Due to amount transferred in a wrong account, we asking for the refund the amount in our account as per below details :

Bank Name : UNION BANK OF INDIA
Bank Branch :UBIN0573043 - JAGANPURA PATNA BIHAR
Branch code-573043
Account No : [protected]
Account Name : Kartik kumar

Regards,
Kartik kumar
Mob-[protected]

PNR No. Y7M3J
Date of Journey-03.06.2021
Origin-Ranchi Destination-Bhopal Via Delhi.
Complain Details- Flight rescheduled by 2.40 Hrs . Departure time from Ranchi was 13.25Hr and the same is rescheduled to 10.45 Hrs. Submitted request for full refund against rescheduling of flight. Goibibo refused for the same .

When making the transaction through Samsung website, the payment has been successfully debited from the bank amount. but transaction failed.
The amount has been credited to IBIBO WEB PVT LTD. Please request you to refund the amount.

Dear Sir, I have booked my air ticket for Varanasi to jammu as on 18.02.2020 . travel date 22.04.2020, but due to lock down i never traveled. now i want my refund. no customer care is active, please let me know how i could i get my refund.

When purchasing the Samsung mobile phone, the payment of rupees 10999 was deducted but transaction failed. The amount was credited to Ibibo Web Pvt Ltd. The transaction was done through net banking o[censored]nion bank. Please request you to refund the amount as early as possible.

We booked a hotel in pahalgam on 6th march 2021. Hotel staff denied checkin for goibibo confirmed us of refund.!
But till date there is no reply from them and no refund has been provided.!

We have made payment of Rs.23, 954.00 on 15 Feb 2021 to BANDHAN (Kirloskar Oil Engines Limited) for 3 years AMC charges from my Union bank using link provided by the company via email. We processed payment through the link, here amount has been deducted from the account but the payment got a msg that IBIBO WEB PVT LTD RECEIVED THE SAME AMOUNT.

Due to amount transferred in a wrong account, we asking for the refund the amount in our account as per below details :

Bank Name : UNION BANK OF INDIA
Bank Branch : UTIB0535672 - ANAND GUJARAT
Account No : [protected]
Account Name : SHRI RAMKRISHNA SEVA MANDAL

Hirenkumar Patel - [protected]
Shri Ramkrishna seva Mandal (F.C.O)

Train ticket booking fail booking id not show my goibio app page money debit by my acount please refund money my same acount

Transaction ID 98028115 FOR REFUND OF RS 9818 from Go Air lines done on 24.02.2021 not yet Appearing in my credit in Go cash

My Self Ashok Sopan Rahane making pay ment for magma Motor Insurance form given link . i have made payment Rs 15, 358/- dated 08.03.2021 From Union bank of india Online banking my account debited but payment not recieved to magma Insurance company
Transaction for INR/15358/- to IBIBO WEB PVT LTD has been completed successfully with reference id[protected]

Please do the needful and refund my money as early as possible

Pnr booked with goibibo for which spicejet has refunded the money to goibibo but goibibo is not refunding the same to me..we have relatives working with spicejet who has confirmed that the money has been transferred to goibibo

Booking id GOFLDMOB[protected]

I booked INDIGo flight on 04 March 2021 from GUWAHATI to KOCHI through your mobile app and I paid amount Rs 14235 through PHONEPE. But didn't get ticket and amount has been deducted from my account and I have not got refund yet. Kindly do the needful at the earliest.
phonepe transaction id-T2103041146295440813461
MONEY PAID-14235 TO GOIBIBO