Ibibo Group / Goibibo Complaints & Reviews

This is reference to my Booking through goibibo to Port Blair journey from Delhi dated 17.03.2020 -23.02.2020 vide PNR No. TNSE8K and ULI1GT .

Brief history

We have booked above flight on dated 28.02.2020 for 8 persons
2. On 11.03.2020 cancellation made through your website of 4 persons out of 8 persons

3. refund of Rs. 16280/- +30068/- received by us of 4 persons

4 Now we have booking of balance 4 persons

As you also aware that Andaman administration released travel advisory and suspended all the activity from 17.03.2020 to 26.03.2020 due to COVID-19. Our departure was scheduled on 17.03.2020 at 03.15 am, but due to this advisory we have to reschedule or cancel our program As the message which was reflecting on your website one can reschedule the flight 3 days from the date of departure otherwise bear rescheduling charges.
We tried very hard to make a call on your customers care number/ through Chat but not able to connect with you as well as Indigo office for the same matter (This is also acknowledged by you through you mail dated 17.03.2020 itself) In absence of communication with you and Indigo We were left no option so we rescheduled our flight directly through Indigo website because departure time was very near and paid rescheduling charges and differential payment to airline .

on PNR -ULI1GT a refund of Rs. 15000/- were allowed for differential fare to us. We approached to Airline for our refund and they told us that refund amount will be paid through Goibibo (because we have made booking through you) copy of Indigo mail is attached here for your reference.

From: IndiGo Customer Relations
Sent: Thursday, March 26, 2020 5:31 PM
To: [protected]@hotmail.com
Subject: Non receipt of refund PNR No.ULI1GT

Dear Sir,

PNR No.ULI1GT- amount has been refunded to the original mode of payment to your agent. further please contact your agent

Dear Mr. Arihant,

Greetings from IndiGo!

With reference to your email, we would like to inform you that under PNR TNSE8K, refund has been processed to agency on 11 December 2020 and Under PNR ULI1GT, refund has been processed to agency on 17 July 2020.

You may retrieve the cancelled itinerary from the website and the refunded amount shall reflect there.

You may connect with agency to seek refund.

Thank you for writing to us at IndiGo.

Best Regards,

Akshita Bansal

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

On 3/11/2021, 2:01:11 PM, [protected]@hotmail.com wrote:

Dear Sir

This is reference to my refund vouchers and credit notes. As per Government guidelines and as per your company policy, I have not received refunds against TNSE8K (Rs. 26456/-) and ULI1GT (Rs. 26128/-)

Following Vouchers also to be refunded

[protected] Rs. 2500/- Pooja Jain (My Wife)
[protected] Rs. 2450/- Self
[protected] Rs. 3000/- Kartik Jain (My Son)
[protected] Rs. 3000/- Sanvi Jain (My Daughter)
[protected] Rs. 3000/- Self
[protected] Rs. 3000/- Pooja Jain (My Wife)

I am attaching specimen copy of my cheque

Please refund at the earliest .

I have completed the transaction and the amount has been deducted but goibibo shows booking not completed. UPI transaction id is 77879302

Dear sir,

We have made payment of Rs.5900 on 28 Feb 2021 to L.I.C H.F.L for Reduce Home EMI from L.I.C H.F.L web page We processed payment through the web page, here amount has been deducted from the account but the payment got a msg that IBIBO WEB PVT LTD RECEIVED THE SAME AMOUNT.

Due to amount transferred in a wrong account, we asking for the refund the amount in our account as per below details :

Bank Name : UNION BANK OF INDIA
Bank Branch :UBIN0573043 - JAGANPURA PATNA BIHAR
Branch code-573043
Account No : [protected]
Account Name : Kartik kumar

Regards,
Kartik kumar
Mob-[protected]

PNR No. Y7M3J
Date of Journey-03.06.2021
Origin-Ranchi Destination-Bhopal Via Delhi.
Complain Details- Flight rescheduled by 2.40 Hrs . Departure time from Ranchi was 13.25Hr and the same is rescheduled to 10.45 Hrs. Submitted request for full refund against rescheduling of flight. Goibibo refused for the same .

When making the transaction through Samsung website, the payment has been successfully debited from the bank amount. but transaction failed.
The amount has been credited to IBIBO WEB PVT LTD. Please request you to refund the amount.

Dear Sir, I have booked my air ticket for Varanasi to jammu as on 18.02.2020 . travel date 22.04.2020, but due to lock down i never traveled. now i want my refund. no customer care is active, please let me know how i could i get my refund.

When purchasing the Samsung mobile phone, the payment of rupees 10999 was deducted but transaction failed. The amount was credited to Ibibo Web Pvt Ltd. The transaction was done through net banking o[censored]nion bank. Please request you to refund the amount as early as possible.

We booked a hotel in pahalgam on 6th march 2021. Hotel staff denied checkin for goibibo confirmed us of refund.!
But till date there is no reply from them and no refund has been provided.!

We have made payment of Rs.23, 954.00 on 15 Feb 2021 to BANDHAN (Kirloskar Oil Engines Limited) for 3 years AMC charges from my Union bank using link provided by the company via email. We processed payment through the link, here amount has been deducted from the account but the payment got a msg that IBIBO WEB PVT LTD RECEIVED THE SAME AMOUNT.

Due to amount transferred in a wrong account, we asking for the refund the amount in our account as per below details :

Bank Name : UNION BANK OF INDIA
Bank Branch : UTIB0535672 - ANAND GUJARAT
Account No : [protected]
Account Name : SHRI RAMKRISHNA SEVA MANDAL

Hirenkumar Patel - [protected]
Shri Ramkrishna seva Mandal (F.C.O)

Train ticket booking fail booking id not show my goibio app page money debit by my acount please refund money my same acount

Transaction ID 98028115 FOR REFUND OF RS 9818 from Go Air lines done on 24.02.2021 not yet Appearing in my credit in Go cash

My Self Ashok Sopan Rahane making pay ment for magma Motor Insurance form given link . i have made payment Rs 15, 358/- dated 08.03.2021 From Union bank of india Online banking my account debited but payment not recieved to magma Insurance company
Transaction for INR/15358/- to IBIBO WEB PVT LTD has been completed successfully with reference id[protected]

Please do the needful and refund my money as early as possible

Pnr booked with goibibo for which spicejet has refunded the money to goibibo but goibibo is not refunding the same to me..we have relatives working with spicejet who has confirmed that the money has been transferred to goibibo

Booking id GOFLDMOB[protected]

I booked INDIGo flight on 04 March 2021 from GUWAHATI to KOCHI through your mobile app and I paid amount Rs 14235 through PHONEPE. But didn't get ticket and amount has been deducted from my account and I have not got refund yet. Kindly do the needful at the earliest.
phonepe transaction id-T2103041146295440813461
MONEY PAID-14235 TO GOIBIBO

This is pathetic that, Goibibo has removed all its toll free/paid numbers to connect with them, . Not sure what you are trying to achieve here. This is just not acceptable as your help page is worst. I need immediate support now.

I booked Air India flight on 03 March 2021 from Delhi to Amritsar through your mobile app and I paid amount Rs 4532 through net banking vide ref no[protected]GAKQFTF on dated 02 March 2021 at about 1755 hrs. But didn't get ticket and amount has been deducted from my account and I have not get refund yet. Kindly do the needful at the earliest.

I had booked one ticket through IBIBO on 25th January vide IBIBO Invoice number G06AI21I01490198 in the name of MR. PRANATOSH PATRA Travelling from Kolkata - Mumbai via GoAir 514. The total amount paid for this booking was Rs. 7150.00.
Due to some unavoidable situation, on 27th January I cancelled the ticket and i got the cancellation confirmation from Ibibo, but till date the refund is not initiated and money is not transferreed.
I checked with the airlines they said the amount is already refunded from their end. Request you to kindly check at your end as its more than one month the amount is lying with you.

I booked Air India flight on 03 March 2021 from Delhi to Amritsar through your mobile app and I paid amount Rs 4532 through net banking vide ref no[protected]GAKQFTF on dated 02 March 2021 at about 1755 hrs. But didn't get ticket and amount has been deducted from my account and I have not get refund yet.

Due to Covid my flight bookings L6GWYC (for 22nd april), Q3C1KL (for 13th april) and C4N84C (for 22nd april) were cancelled, but I haven’t yet received the refund amount of 15, 286.

There is no customer care agent number that can respond properly.

Please take proper action as this is not acceptable.

On 4th March, 2021 I've transferred the amount of Rs.14, 000/- to IDP IELTS India for Ielts exam registration from my union bank account No. [protected] through epay payment gateway and received a message that your payment successfully transfer to the IBIBO WEB PVT LTD but the amount not yet credited to the IDP IELTS India.

Details:-
Amount:14, 000/-
Date :[protected], 11:27 aM
Reference ID:[protected]br...