Ibibo Group / Goibibo Complaints & Reviews

I have booked seven JetAirways ticket through Goibibo before April-2019 for the travel dates may and June-2019. But I did not get even a single rupee even after several follow up with GoIbIBO team through phone, email. Nowadays they are not replying for emails and not able to contact through phone.

The following are GOIBIBO booking reference number:

Travel Date From To Airline PNR (Goibibo Booking ID.)

1) 25-May-19 - Bangalore to Pune PNR: FYBSWJ (TUA80L4WE)
2) 08-Jun-19- Bangalore to Pune PNR: LJJMAO (TUA6BL9Z0)
3) 15-Jun-19- Bangalore to Pune PNR: LKVKMH (TUA6C9Z4U)
4) 22-Jun-19- Bangalore to Pune PNR: SZIQKG (TUA66FNLS)
5) 29-Jun-19- Bangalore to Pune PNR: LHPGIJ (TUA6F5QXU)
6) 13-Jul-19- Bangalore to Pune PNR: QUTDLV (TUA6J8XV0)
7) 20-Jul-19- Bangalore to Pune PNR: QNHPDF (TUA9DL2ME)

I've booked bus tickets which got failed but my payment was successful, is not showing in my trips to request for refund

Id: GOBUSMOB603AB76084

I have tried to contact for 4-5 times to the Goibibo and have not received any call by any customer service. My GoAir flight was cancelled to which I had to receive the refund around 26th December, 2020, since then I have been getting delayed every time they ask me to wait one more week. I want the refund to be initiated as soon as possible.
I have also given all the bank details as requested by the customer agent. The details of the ticket are mentioned below:-
PNR- B9E1KT
Booking ID GOFLDAND9EC[protected]
Booked on 24 Mar 2020.
The airlines have already approved the same. The refund is delayed by Goibibo for 3 weeks as of now. I want the process to be accelerated and recieve my refund now.

1) Due to Covid my flight has been cancelled on April 2020. i have postponed and paid another 10K for the next available flight even that is cancelled. till then i am trying to reach to the customer care and trying to drop an email ..no response ( i am in abroad now so could able to reach them)

2) i have booked one more ticket from Hyd to Del and it got cancelled by the airlines at the last minute.for the same filght my company booked a ticket and they got the refund with in 15days. but the one which i booked they are saying still it is pending with airlines.

firstly i didn't find a way to reach any customer representative or email ( both are not working)
second they just keep on postponing the refund from last september ( example today they mentioned that they will process on march in november they told its January)

please help me with this i am fully fedup with these process.

Regards
Venu
[protected]@gmail.com

We have done the hotel Apartment booking on Online Portal Goibibo on 16 Jan for Dubai hotel apartment. But when the Guest arrived at the hotel, he was not given the accomodation and they denied the booking after giving the full payment The contact numbers given on their portal are Fake and wrong numbers. No 1 is answering the call

I booked A Hotel named KPP PALACE Goibibo ID : HTL958A9UX
PNR : [protected]
and cancelled on 10/01/2021 approvel code A[protected]
but the amount Rs=9505 is not credited at my ACCOUNT. Please do the needful .

I had bookings from Gwalior to Jammu during May 2020, which were cancelled due to COVID, goibibo had turned them into credit shells. Now, to use the credit shells, we have to visit their site and go to the "My Trips" section. But, they have removed all my bookings from the "My Trips" section.
They don't have any customer service. My ₹24000 are stuck with them.

Booking IDs -

NSGV7CW9V
NSGKC2G4T
NSGXBNIKZ

I booked a ticket from Sharjah to Varanasi for[protected] through your website. but due to COVID-19 the ticket was cancelled at[protected] but money did not still refunded. The detail are following

PNR- QWYJFO
AIRINDIAEXPRESS
SHARJAH TO VARANASI
TRAVEL DATE[protected]
BOOKING DATE[protected]
TRAVELLER NAME- SHALINI MISHRA
CANCELLATION DATE[protected]
mail id - [protected]@gmail.com

Dear sir/madam,

I am a 61 year old senior citizen, I booked a flight to visit my son last year through Goibibo www.goibibo.com/.
My flight was supposed to take off from MAA-FRA (Chennai-Frankfurt), FRA-MUC (Frankfurt-Munich) on 5th of May 2020 and the return was planned on 5th of June 2020 from MUC-FRA (Munich-Frankfurt), FRA-MAA (Frankfurt-Chennai).

Unfortunately due to COVID 19 pandemic, the flight has been cancelled. When I tried to contact Goibibo through their Customer Service, it was not possible.
I tried multiple times for many months (more than 8 months), but the line did not go through almost always.
Even the few time it went through they said it is in process, but till now i did not get any refund.
I also tried to email them to their email address but there was no reply.

As last resort, I tried to contact Lufthansa, the airline from which the ticket was booked through Goibibo, they said the refund has been provided already to Goibibo on December 2020.
I still did not get any response from them or I cannot contact them.

I would kindly request you to please provide me help and support to get my refund. Being a senior citizen and just a tuition teacher, this money is very important to me and my survival during this difficult time.

My PNR ID from booking is: U4VRKG
Name: Srivaramangai Padmanabhan

I would be happy to provide any further information to process my request. Also attached the copy of my flight ticket herewith. Looking forward to your kind help.

Thanking you,
Srivaramangai Padmanabhan

Due to COVID-19 pandemic I have cancelled my Flight journey dt. 07.06.2020 .After cancellation airline AIR ASIA have refunded my booking amount to my traveler agent GOIBIBO.

From GOIBIBO, 11th Sep 2020 I received message that my refund amount Rs.11131/- is in process. On 17th Sep 2020 my GOIBIBO portal shown that amount refunded.
Since I not received the refund so I contact to GOIBIBO helpdesk, they taken my account detail but till today i.e. 16th Jan 2021 no refund came .
On my complaint to GOIBIBO every time I am getting same reply that I get refund within 5-7 days but refund not coming.

Tickets Numbers :[protected], 31810433, 31799442, 31789409, 31845005, 31870843, 31880343 during last 3 month I raised tickets with GOIBIBO all are marked closed by GOIBIBO with same reply that refund came within 5-7 days. Refund is still awaited.

Booking ID -- GOFLDANDA[protected]
PNR NO.-Q6FHQX

Hi Goibibo,

PNR no- GDUEQH

Kindly check my refund. How you calculated, My refund wrongly processed. I paid from my card INR 14642. Due to COVID pandemic, MY flight was cancelled by Go airlines and they refund my full amount. No cancelation charges has been deducted. I confirmed from airlines two three time. Now i checked in your application. My amount showing INR 13763. How the amount was calculated. Kindly let me know. I tried several times to contact you, but the call was connected.

One more thing, At the time of ticket booking. I used my Bajaj finersv Card for payment. This is finance card. I completed my all pending amount to Bajaj card. Currently, I dont have any pending amount. So i requested to you please, Kindly check and process my correct amount INR 14642 in my saving account.

Account Number- [protected]
IFSC code- PUNB0474800
Bank Name- Punjab National Bank
Name- Nitin Paul Bhangalia
Contact - [protected]

Kindly call me for more clarification. or any other information. I am from last one year.

My refund of Rs. 42179 was credited by air asia to goibibo but goibibo refunded my baggage allowance only. my ticket refund of Rs. 35856 is still pending. every time they said it was under processed from 19th july, 2020 but they didn't check their statement or contact with their refund team.

Dear Team,
I would like to informed you that Payment done but booking not done.I have already many time call your customer service desk but they are not respond me.
I have also mail already done but no respons.
So I requesting you kindly solve this problem asap & refund my full amount.
Payment Reference no-GOBUSAND8e2872b7c2

Regards.
Prakash Garain.
[protected] / [protected]

Coronavirus time I have booked flight ticket flight cancelled refund amount not credited my account I have contact goibibo but not response so please help

Booking I’d with goibibo : gofld69c[protected]. I have a valid credit shell and I am unable to book the flight via same. It says invalid shell when it’s still valid.

You are also not allowing to change customer list which is legally allowed. This is so frustrating.

Please allow me to use my hard earned money to book my flight.

Booking# was cancelled via Goibibo app well before the travel date ans the same is not refunded even after 7 months. I enquired by Indigo and they confirmed that the cancellation was not intended by Goibibo. Attached both the evidences and need help is some one can explain that why I can't get my refund.

I have booked my flight and airlines has refunded my credit to goibibo but goibibo didnt credit it to me only baggage allowance was receved by me and remaining amount is still due.
My pnr TUI5FS

I had booked flight tickets on 14th Feb 2020 and cancelled the tickets on 20th March 2020 but till date not received the credit of the same.
Booking PNR : MFZ8HI
Flight : Indigo
Cancellation Date :[protected]
Refund Amount : 23120/-
Payment Done by : Credit Card.
Booking Date :[protected]
Flight Number : 6E596/6E227

I have done booking for Renaissance Hotel powai, with booking id HTLUMLY43R.
I have done payment of Rs. 12000/- with transaction id: IGAKD00NW1
I have got email that:" We are holding the booking for you - HTLUMLY43R".
Even the booking is not showing in : "My Trip" menu in App.
I have attached screenshot of the payment deducted.
Please solve this issue as soon as possible and refund the amount.

GST has been charged by GoIbibo while booking and even I have mentioned GST number while doing booking through GoIbibo however Hotel Manager firstly denied to provide any GST invoice and later has committed to provide Invoice on lower value while check out however still has not provided any GST invoice even after complaining to GoIbibo while I was checking out from Hotel. This is real negligence of GST Invoice by both Hotel & GoIbibo while they charge GST from customer and does not have policies and process to provide GST invoice to Customer as per the Government rules. GoIbibo chrage high GST where in Hotel does not provide any Invoice and when you ak for invoice they will give you lesser value invoice and moreover Hotel says you have to contact GoIbibo and GoIbibo will redirect you to Hotel.

Totally feel 100% cheated on GST paid to GoIbibo and pathetic behaviour of hotel empanelled on GoIbibo
Booking ID HTLYFPTK3G