Ibibo Group / Goibibo Complaints & Reviews

My Flight(Gulf Air) was from Delhi to Manama(BAHRAIN) on 20th march 2020.But flight got cancelled from airline side. I had raised refund for the same which till date not received. Goibibo is simply revising TAT since Sept month onward no response for refund only revising TAT with excuse that pending from airline side. Whereas Gulf air has already refunded back to the customers who has taken ticket directly from them or through Makemytrip or other sources as my other friends also got the refund. GOibibo is simply playing with customers.Its been more than 10months now refund not credited back.Please look into the matter.

My Return flight from Seoul to delhi was cancelled by the airlines because of lockdown in the month of March.Airlines has informed me that they have processed the refund to Goibibo group in June but even after so many emails they are not even responding to emails and calls .
Goibibo Booking ID: AMDM76657
Airlines PNR: M76657

I have booked ticker of Airlines from GOIBIBO in FEB 2020. In March due to COVID lockdown has been imposed in INDIA and there is complete restriction on TRAVEL in INDIA. So I submit a claim of refund of those tickets. Detail of booked tickets is as under:
TICKET NO Booking Date Airlines Purchased From Travel from Travel TO Travel date Amount of Ticket
H92VGR 19/02/2020 AIRASIA GOIBIBO DELHI BAGDORA 01/4/[protected]/-
FCZTTW 19/02/2020 Spice JET GOIBIBO BAGDORA DELHI 06/04/[protected]/-
ZY77SC 22/02/2020 Spice JET GOIBIBO BAGDORA DELHI 06/04/2020 3500/-

I have already submitted by refund request with GOIBIBO. GOIBIBO also insist me to adjust this amount in future travel which I have already denied. COVID and lockdown already hamper the financial situation of everybody badly. At present everybody is trying survive in present condition instead of plan for outing. Being of conversation many times with GOIBIBO, I not get any information for process my refund. So I request you to kindly address my grievance and release my refund amount at earliest.

Respected concerned person,

I did my payments of Rs. 12171 on Bajaj Finance application login through my mobile number [protected] with Bajaj Finance OTP through my union bank internet banking. So how is it possible for my payment went to IBIBO pvt ltd. What's the problem during this transaction? It is a server problem or application problem, Please help me to resolve this issue for my payment refund.
with regards
kamal kishor
[protected]@gmail.com

I got my flight refund of rupees 4499 on 4th Jan'2021.But on 17th Jan'2021, when I was trying to book my flight through my GoCash amount, it was showing 0 balance. However, my GoCash wallet is still showing 4499 of balance. I don't know why my GoCash balance is fluctuating. Moreover their is no customer care facility available for customers.

Sophia Parveen
[protected]
[protected]

Booking ID GOFLDAND1A[protected]

Total Refund provided for Cancellation of ticket to Goibibo wallet is Rs.7849/-

I have received only a partial amount of refund, i.e: Rs.6202/- in my Bank account .

I appreciate this action [Reference No.[protected]].

Also, I request further step to reverse my existing withdrawable balance of Rs.1057/- from my wallet to my provided Axis Bank account at the earliest.

I have done a hotel booking with Booking ID HTLRHB89WS on 3rd January 2021. The total amount for this booking was Rs.10921.76

As per your policy Rs.1/- was debited to my HDFC card immediately and balance was suppose to be debited on 6th Jan. On 6th Jan I have received a mail from your end that your credit card auto debit instruction is failed and to keep the booking continue please pay the balance amount Rs.10920.76 from any...

I had got a refund from my Airline on 3rd November'20 and till now I have been given multiple confirmations by different people at GoIbibo that it has been transferred to my bank account.

Finally got a UTR number 10 days back but obviously that too looks fake now as I haven't received any funds as of yet.

Booking id: GOFLIC8BDF[protected]

An amount of 1468/- debit from my federal account. on 21/01/21 . I was going to payment my emi for lone . just press submit then show me payment success full to IBIBO wdb pvt ltd . plz refunt my money. 2351283 id no .

I have booked seven JetAirways ticket through Goibibo before April-2019 for the travel dates may and June-2019. But I did not get even a single rupee even after several follow up with GoIbIBO team through phone, email. Nowadays they are not replying for emails and not able to contact through phone.

The following are GOIBIBO booking reference number:

Travel Date From To Airline PNR (Goibibo Booking ID.)

1) 25-May-19 - Bangalore to Pune PNR: FYBSWJ (TUA80L4WE)
2) 08-Jun-19- Bangalore to Pune PNR: LJJMAO (TUA6BL9Z0)
3) 15-Jun-19- Bangalore to Pune PNR: LKVKMH (TUA6C9Z4U)
4) 22-Jun-19- Bangalore to Pune PNR: SZIQKG (TUA66FNLS)
5) 29-Jun-19- Bangalore to Pune PNR: LHPGIJ (TUA6F5QXU)
6) 13-Jul-19- Bangalore to Pune PNR: QUTDLV (TUA6J8XV0)
7) 20-Jul-19- Bangalore to Pune PNR: QNHPDF (TUA9DL2ME)

I've booked bus tickets which got failed but my payment was successful, is not showing in my trips to request for refund

Id: GOBUSMOB603AB76084

I have tried to contact for 4-5 times to the Goibibo and have not received any call by any customer service. My GoAir flight was cancelled to which I had to receive the refund around 26th December, 2020, since then I have been getting delayed every time they ask me to wait one more week. I want the refund to be initiated as soon as possible.
I have also given all the bank details as requested by the customer agent. The details of the ticket are mentioned below:-
PNR- B9E1KT
Booking ID GOFLDAND9EC[protected]
Booked on 24 Mar 2020.
The airlines have already approved the same. The refund is delayed by Goibibo for 3 weeks as of now. I want the process to be accelerated and recieve my refund now.

1) Due to Covid my flight has been cancelled on April 2020. i have postponed and paid another 10K for the next available flight even that is cancelled. till then i am trying to reach to the customer care and trying to drop an email ..no response ( i am in abroad now so could able to reach them)

2) i have booked one more ticket from Hyd to Del and it got cancelled by the airlines at the last minute.for the same filght my company booked a ticket and they got the refund with in 15days. but the one which i booked they are saying still it is pending with airlines.

firstly i didn't find a way to reach any customer representative or email ( both are not working)
second they just keep on postponing the refund from last september ( example today they mentioned that they will process on march in november they told its January)

please help me with this i am fully fedup with these process.

Regards
Venu
[protected]@gmail.com

We have done the hotel Apartment booking on Online Portal Goibibo on 16 Jan for Dubai hotel apartment. But when the Guest arrived at the hotel, he was not given the accomodation and they denied the booking after giving the full payment The contact numbers given on their portal are Fake and wrong numbers. No 1 is answering the call

I booked A Hotel named KPP PALACE Goibibo ID : HTL958A9UX
PNR : [protected]
and cancelled on 10/01/2021 approvel code A[protected]
but the amount Rs=9505 is not credited at my ACCOUNT. Please do the needful .

I had bookings from Gwalior to Jammu during May 2020, which were cancelled due to COVID, goibibo had turned them into credit shells. Now, to use the credit shells, we have to visit their site and go to the "My Trips" section. But, they have removed all my bookings from the "My Trips" section.
They don't have any customer service. My ₹24000 are stuck with them.

Booking IDs -

NSGV7CW9V
NSGKC2G4T
NSGXBNIKZ

I booked a ticket from Sharjah to Varanasi for[protected] through your website. but due to COVID-19 the ticket was cancelled at[protected] but money did not still refunded. The detail are following

PNR- QWYJFO
AIRINDIAEXPRESS
SHARJAH TO VARANASI
TRAVEL DATE[protected]
BOOKING DATE[protected]
TRAVELLER NAME- SHALINI MISHRA
CANCELLATION DATE[protected]
mail id - [protected]@gmail.com

Dear sir/madam,

I am a 61 year old senior citizen, I booked a flight to visit my son last year through Goibibo www.goibibo.com/.
My flight was supposed to take off from MAA-FRA (Chennai-Frankfurt), FRA-MUC (Frankfurt-Munich) on 5th of May 2020 and the return was planned on 5th of June 2020 from MUC-FRA (Munich-Frankfurt), FRA-MAA (Frankfurt-Chennai).

Unfortunately due to COVID 19 pandemic, the flight has been cancelled. When I tried to contact Goibibo through their Customer Service, it was not possible.
I tried multiple times for many months (more than 8 months), but the line did not go through almost always.
Even the few time it went through they said it is in process, but till now i did not get any refund.
I also tried to email them to their email address but there was no reply.

As last resort, I tried to contact Lufthansa, the airline from which the ticket was booked through Goibibo, they said the refund has been provided already to Goibibo on December 2020.
I still did not get any response from them or I cannot contact them.

I would kindly request you to please provide me help and support to get my refund. Being a senior citizen and just a tuition teacher, this money is very important to me and my survival during this difficult time.

My PNR ID from booking is: U4VRKG
Name: Srivaramangai Padmanabhan

I would be happy to provide any further information to process my request. Also attached the copy of my flight ticket herewith. Looking forward to your kind help.

Thanking you,
Srivaramangai Padmanabhan

Due to COVID-19 pandemic I have cancelled my Flight journey dt. 07.06.2020 .After cancellation airline AIR ASIA have refunded my booking amount to my traveler agent GOIBIBO.

From GOIBIBO, 11th Sep 2020 I received message that my refund amount Rs.11131/- is in process. On 17th Sep 2020 my GOIBIBO portal shown that amount refunded.
Since I not received the refund so I contact to GOIBIBO helpdesk, they taken my account detail but till today i.e. 16th Jan 2021 no refund came .
On my complaint to GOIBIBO every time I am getting same reply that I get refund within 5-7 days but refund not coming.

Tickets Numbers :[protected], 31810433, 31799442, 31789409, 31845005, 31870843, 31880343 during last 3 month I raised tickets with GOIBIBO all are marked closed by GOIBIBO with same reply that refund came within 5-7 days. Refund is still awaited.

Booking ID -- GOFLDANDA[protected]
PNR NO.-Q6FHQX

Hi Goibibo,

PNR no- GDUEQH

Kindly check my refund. How you calculated, My refund wrongly processed. I paid from my card INR 14642. Due to COVID pandemic, MY flight was cancelled by Go airlines and they refund my full amount. No cancelation charges has been deducted. I confirmed from airlines two three time. Now i checked in your application. My amount showing INR 13763. How the amount was calculated. Kindly let me know. I tried several times to contact you, but the call was connected.

One more thing, At the time of ticket booking. I used my Bajaj finersv Card for payment. This is finance card. I completed my all pending amount to Bajaj card. Currently, I dont have any pending amount. So i requested to you please, Kindly check and process my correct amount INR 14642 in my saving account.

Account Number- [protected]
IFSC code- PUNB0474800
Bank Name- Punjab National Bank
Name- Nitin Paul Bhangalia
Contact - [protected]

Kindly call me for more clarification. or any other information. I am from last one year.