Ibibo Group / Goibibo Complaints & Reviews

I had booked on 21st December, 2020 of Shiva Palace, Pachmarhi, Madhya Pradesh for 2night (26th Dec & 27th Dec) x 2 days . I have paid online payment of INR 14101/- for the same.

When I reached at hotel on 26th Dec, 2020 around 1PM for check-in with my family, hotel owner (Himanshu Gupta [protected]) had refused me to check-in because hotel owner (Himanshu Gupta [protected]) said Hotel Shiva Place did not have any tie-up with Goibibo since last two years.

After that, I tried to call Goibibo customer care many times but I could not reached due to worst service of Goibibo. Hotel person suggest me to contact Goibibo zonal representative of Madhya Pradesh (Tarun Bhardwaj +91 [protected] & Swati Dubey +91 [protected]) to call. I contacted and explained all situation but both person are irresponsible and did not respond positively.

Even after two hours of struggle I was not able to check in with my family at Hotel Shiva Palace Pachmarhi.
I searched other hotel in Pachmarhi for 1 room stay with my family of 5 members and I spent INR 7000 for 2 nights.
It all happened due to Goibibo. I strongly suggest Goibibo to return all my money as soon as possible.

Hi,
I did a transaction via Amazon UPI in Goibibo website as shown below and the transaction was unsuccessful. Still I got the amount debited from my account.

Date of transaction: 24th Dec 2020
Requested by : go******[protected]@hdfcbank
Paid from : CITI ******8817
Status : Successful
Bank Reference ID :[protected]

Amount: 5117 Rs
Regards, Lalu S Nair

My ticket number is RBND5SKEUCM and Invoice number is BUTI[protected]. Journey HARIDWAR to LUCKNOW. DATE 30/12/2020
PLZ CANCELL MY TICKET AND REFUND IN MY ACCOUNT.
ATUL SINGH
MOBILE NUMBER -[protected]
Email id - [protected]@gmail.com

Please find below the booking details.

The service has been cancelled and hence the refund due.

Goibibo M-Ticket

Hyderabad - Tada

Payment ID - -

PNR - TS[protected]GSAC/214766/STT - 124

Travels - Sri Tulasi Tours and Travels

Bus Type - A/C Seater / Sleeper (2+1)

D.O.J[protected]

Dep. Time - 21:30 hrs

Seat No - 3W

Boarding Pt - Dilsuknagar

Add - Dilsuknagar

Contact - [protected]
Booking ID GOBUSMOBa65b9cac63

I planned a holiday trip with my family at Bali. I booked online tickets of JET AIRWAYS through GOIBIBO agency for economic class, from denpasar to mumbai via singapore . That I had received a confirmation mail from GOIBIBO.com that flight tickets are booked for Jet Airways.
That thereafter immediately on the few days I was shocked and surprised to learn that my confirmed flight tickets were cancelled. That thereafter Goibibo initiated refund of my payment amount Rs. 74080/- as per information available on their website, but the same was not released to me. That as my jet airways tickets were cancelled, I was constrained to make alternative arrangements for continuing my journey .That no amounts towards reimbursement for unilateral flight cancellation and the subsequent trouble caused to me was ever released, neither by jet airways, nor goibibo. That since no action was ever forthcoming and neither I received any amounts, I am constrained to make this present representation to your good office, seeking advice and assistance in the matter. That I humbly urge your good office to look into the matter so that my claim amount is released urgently.

E-Ticket Numbers Booking Reference Price summary
AIRLINE: 9W/SAQYYH
AIRLINE: 9W/SAQYYH
Price summary :-Rs 74, 080

I booked my customer flight but it has been Cancelled by Airline due to Covid 19. am still waiting for my refund but not received till now. Go ibibo app showing that your refund for booth booking has been processed and reflected in account. where you people refund my money ?? is it virtual refund on app only ? why amount not reflected on my Bank or Go Cash.
Booking PNR are given below.
Guest Name - Sapan Roy ( PNR - EK5H5D )

Guest Name - Krishanandu Banerjee ( HL1KYT )

My flight booking with goibibo with PNR REL7XL & JG8NPB with booking ID GOFLDMUANDca0bb[protected] has been cancelled in lockdown on 25th march 2020, my refund was reviewed successfully on 6th November 2020 as I received message that the refund amount will be credited back to ur original payment mode used at the time of booking and the credit could reflect in 10 days but till now no refund is credited / reflecting in the account. Please help in getting my refund credited back.

My refund against Goibibo Booking ID GOFLDAND0263B[protected] was reviewed successfully on 14th Dec'20 and it was mentioned that my refund will get processed by 21st Dec'20. However it hasn't yet been processed to my account and even after numerous follow up am not getting any revert back from your end. Kindly resolve the issue.

PNR- AQY1KB from LKo to IXZ
Passenger name Tapasya and Ratnesh.

I have booked flights for LUCKNOW to PORT BLAIR on 1 march 2020 due to covid 19 I have reschedule it on 22 October 2020 but INDIGO have cancelled the flight so they are making refund an amount Rs 14, 832 INR and Rs 1908 INR . I have made refund process to goibibo but I haven't reciev my money yet.
Please make sure and refund right amount of money witch INDIGO have refunded to me.
Indigo have also mail to you.
Plese call on [protected].or[protected]

I have not received any refund yet. Then why the website has shown one leg as refunded and another one in process?[booking no.TUA5SP4X8 ]
Secondly, if it is not settled yet, why I cannot see it in my travel history under canceled/completed or any bla bla category?
Now because of this I cannot raise another request or ticket to followup or even talk to support team for its progress or any update neither there is any grievance email contact or portal.
When I click on manage trip or quick help – pages direct to my history where it is not listed:

Now because of this, I find no way to report or raise a ticket or any followup with Go Care team. It looks like it is done intentionally because one of my trip which is shown in the complete category was before the trip in the problem.

I even can’t drop an email because when I click “contact us” -this page also gets navigated to the bookings page

Also If I check any email address to write a grievance, I get a response that it is a system generated email address and cannot be used:

Note – these all links have 1 stupid work – to get navigated to that history page for reporting the issue.
If that is the design then WHY IS MY BOOKING(WHCH IS NOT SETTLED YET) NOT IN MY HISTORY ANYMORE?

Secondly - why there is no Grievance link to register complains?
Also why there is no email contact with support team?

I booked 2 tickets from Kolkata to Bengaluru on 1st March 2020 and it was cancelled by goibibo on 22/10/2020 due to the ongoing pandemic. They claim to have initiated the refund of Rs 8111 but I haven't yet received the amount. The link they have provided to check the refund status is not working. I tried to contact goibibo on their helpline number but no help came from there as well. It is quite unlikely of goibibo to have such an indifferent attitude towards their customer. It seems like they don't want to refund the amount at all. It is quite frustrating on my part to have waited this long hoping for the refund so finally i have complaint against them. This booking made via goibibo is definitely going to be my last booking as i don't want to suffer such harassment anytime in the future.

The details of the flight is below:
Flight no 6E822
Ticket no: 6E/GK2PGG
Date of travel: 13/05/2020
Passengers name: Abhrajit Saha, Sunmarg Das

I had booked the hotel Comfort INN Prince, bhuj from 16th till 18th December at
Rs 4746/ including all taxes and charges to be paid at the hotel. I paid the amount
but received an invoice amounting to Rs 4424/. I have not received the full amount
invoice from Goibibo. I spoke to Mr Martin and Ms Bhavna from Goibibo who
confirmed me that the overcharged amount of Rs 322/ would be refunded back to
my wallet in 48 hrs but still I am waiting for the refund. Since last 7 days I have
been calling Goibibo and following up for the full amount invoice or refund of the
overcharged amount but everytime I get assurance of calling back from the
advisor but the call never comes. I have been using Goibibo since long and have
never had such issues which is not expected from them. I have attached some documents for your reference.

Sir, I didn't receive any refund for my cancelled Oneway Flight from HYD to BAH (GOFLIMTANDD94BF) It's been a 2 months still no money credited to my bank. When I check the status on app, It shows it is still processing.. Please process my refund as soon as possible. Let me know what is the issue. Why it is getting late. As per your refund policy, It shoud be credited to my bank within 15 days. Now it's been 60 days. Still no update regarding that. I tried calling them several times but there is no response from customer service team. My refund amount was around 40000 rupess. Please refund the money. Please help.
Thank you.

Refund not received for PNR = NHYUWC.
It has been over a month now

I book flights from Chennai to Mumbai since corona time that flights was cancelled but amount was until then not refundable I contacted customer service it was not responsible

Hi, Booking ID # HTLJ5APD4C.
I called hotel for early check in between 8:00 am to 10:00 am, but they denied. What to do now?.
Tomorrow I will be reaching hotel at 8 am.
During telephonic discussion with hotel they were demanding RS 1000 for early check in.
Though, while booking the hotel it was clearly stated that early check in and late check-out are a part of package.
Please look I to this immediately.
I tried to reach through chat with gia, but It was unable to resolve.

Hi
I tried booking flight tickets from Mumbai to prayagraj airport.
After seat selection and successfull payment using phone pe UPI.
Application was loading for few minutes. I restarted app and then my booking was not showing under trips or anywhere.
I checked with phone pe customer support they said that payment is successfully received by merchant.
I tried contacting goibibo support but itvshows I don't have any booking.
Please initiate my refund as I have to book flight

[protected]IGAKCSKUB2 this is transaction ref number pls return amonut will be deducted

My booking amount refunded by Indigo TO Goibibo.
But Goibibo team was not responding on mail/call.
Indigo Team has refunded the remaining partial amount 13000/- for reference number BNIZRX.

I had booked flight from Singapore to Denpasar and Denpasar to Delhi but unfortunately the flight got cancelled and subsequently my whole trip because of covid pandemic. The booking was in first week of March and i haven't received any refund yet.
There are 2 PNRs -
1. Y74M6H
2. X574HA

I want a resolution to this case asap as it has been a year almost already