Ibibo Group / Goibibo Complaints & Reviews

I had booked flight tickets on 14th Feb 2020 and cancelled the tickets on 20th March 2020 but till date not received the credit of the same.
Booking PNR : MFZ8HI
Flight : Indigo
Cancellation Date :[protected]
Refund Amount : 23120/-
Payment Done by : Credit Card.
Booking Date :[protected]
Flight Number : 6E596/6E227

I have done booking for Renaissance Hotel powai, with booking id HTLUMLY43R.
I have done payment of Rs. 12000/- with transaction id: IGAKD00NW1
I have got email that:" We are holding the booking for you - HTLUMLY43R".
Even the booking is not showing in : "My Trip" menu in App.
I have attached screenshot of the payment deducted.
Please solve this issue as soon as possible and refund the amount.

GST has been charged by GoIbibo while booking and even I have mentioned GST number while doing booking through GoIbibo however Hotel Manager firstly denied to provide any GST invoice and later has committed to provide Invoice on lower value while check out however still has not provided any GST invoice even after complaining to GoIbibo while I was checking out from Hotel. This is real negligence of GST Invoice by both Hotel & GoIbibo while they charge GST from customer and does not have policies and process to provide GST invoice to Customer as per the Government rules. GoIbibo chrage high GST where in Hotel does not provide any Invoice and when you ak for invoice they will give you lesser value invoice and moreover Hotel says you have to contact GoIbibo and GoIbibo will redirect you to Hotel.

Totally feel 100% cheated on GST paid to GoIbibo and pathetic behaviour of hotel empanelled on GoIbibo
Booking ID HTLYFPTK3G

I cancelled my train booking through your app as it is cancelled by IRCTC showing to collect the 3880 from your booking agent but you didnt cancelled the ticket as shoeing to cancell with deduction of 2000 rupees. How can this be possible?
This means you are making the money from customer from cancellation charges which is very high.
Iam using your service from last five years.
If this type of service is their i have to stop dealing with you.
I want my refund.pls

I made a transaction in goibibo app.

(GOFLDMTAND01AE[protected])

Amount during transaction is different and amount charged is different. My coupon GOHDFC is not applied even after I saw an discount of 604 applied.but it's didn't appear in the invoice and I was charged 5300 instead of 4747.

This is clearly fraud activity.

Hi,

Myself and my wife booked a return ticket for us through Goibibo portal. We were supposed to travel from Guadalajara to New Delhi on 16th May 2020 and I received notification from Goibibo that all flight landing to India are suspended due to govt mandated lockdown and I am eligible to chose alternative dates for my travel.

Since that day to today as on 11th January 2021, I have done more than 50 written follow ups through various platform and I have got noting but rudeness, apathy and indifference from Goibibo. They keep on saying that they are checking with airlines for refund and they have not replied.

I even checked with the airlines and they mentioned that they are readily providing the refunds to the agencies . Now I am not obliged to reach out to airlines still I did as I paid money to Goibibo not the airlines and secondly Goibibo keeps on lying about the status and they have not even provided any name of Airline which is holding my funds.

Please help in getting back my hard earned money from them. I am feeling absolutely harrassed by them as I look through my previous communications to them.
My ticket details-

Goibibo ticket id-

Hi, Below are my 2 bookings:

Name - Namrata Mutha
Booking Id: MYSMF[protected]

Name - Shivam Agarwal
Booking I'd - MYSMF[protected]

Respected sir,
my ticket was cancelled and i am waiting for my refund since 10 months, whenever i message goibibo through messenger there is no proper response from them please help me with the refund status...

My booking id:-GOFLI62A0B[protected]

Hello, I have round trip of 2 diff diff place : Round Trip FlightBooking ID - GOFLDMTD190A[protected]

Round Trip FlightBooking ID - GOFLD1A2E[protected]

Which is canceled by gov or airlines due to COVID-19 I tried to use shell credit for same flight but again I got failed and have to use amount to booked a new ticket I can't use she'll credit or i cant find to check shell credit and still not get refunded that credit nor an amount its worth rs 12k INR.

so please solved it or refund it ASAP!

Dear goibibo,
I had try book this hotel (oyo flagship 30720) on 29/12/20 through goibibo,
the fund also got transferred through Google pay Inr. 1108/, But hotel not confirm. till now I didn't get any information from Goibibo
So please refund my amount Rs.1108/ asap.
Date 29/12/2020
Goibibo confirmation no: HTL39ZUGB5
Google transaction id: CICAgkCTzvP2Jw
UPI Transaction id:[protected]
Date 29/12/20
Mail id: [protected]@gmail.com
No.[protected]

Goibibo M-Ticket
Hyderabad - Tada
Payment ID - -
PNR - TS[protected]GSAC/214766/STT - 124
Travels - Sri Tulasi Tours and Travels
Bus Type - A/C Seater / Sleeper (2+1)
D.O.J[protected]
Dep. Time - 21:30 hrs
Seat No - 3W
Boarding Pt - Dilsuknagar
Add - Dilsuknagar
Contact - [protected]
It is more than two weeks now that refund is forth coming.
Please remit without further delay.

FAREED UDDIN KHAN

After rescheduling the ticket the transaction amount of 3825 INR has been cut twice and the amount has not been credited back to the bank account.

Please credit back the amount at the earliest.

The transaction was done on December 25th 2020 for a reschedule.

The two transactions were done at 20:12 hours and 20:20 hours respectively

Traveller Details:

Yogesh Chandra Sharma
Travel Date:29th December 2020
PNR:EP7J5U
INDIGO 6E-382

The Flight Was Cancelled Due To National Lockdown. Despite Having Purchased 'Cancellation Protection' From Goibibo, They Refused To Refund Stating The Flight Company (GoAir) Was Not Refunding The INR2100 Paid As Flight Cost. I Went Directly To GoAir Who Processed Their Refund To Goibibo.

Goibibo Refused To Pass That Refund On To Me In Actual Money. Instead Of Reversing The INR2724 Transaction, They Have Put 1700 Points In GoCash In My Account On Their Website.

They Have Taken Out INR500 As MMT Transaction Fee, INR398 As Cancellation Protection And Also The Goibibo Convenience Fee. They Claimed In July That Cancellation Protection Had Been Rendered Invalid Due To Lockdown, How Is It Valid Only When It Is Profitable For Them? And Why Am I Paying For A Transaction Fee That Isn't Showing Up In GoAir's Refund Bill? It Seems To Me That The Transaction Fee, Like Goibibo's Convenience Fee Are Charged By Goibibo For Doing Absolutely Nothing.

I Haven't Even Received The Remaining As Cash As It Remains On Their Website. They Have Taken My Money And Given Back Nothing. They Say I Can Use The 1700 Points Before They Expire To Purchase Another Flight Ticket Via Goibibo Instead, Thus Making Them More Money In Convenience Fee And Whatnot.

I Wanted My Full INR2724 Refunded To My Bank Account. I Specifically Asked Them For This In Multiple Email And Phone Conversations. They Disconnected And Then Did As They Pleased.

Hello,

I had booked a flight in May-20 between Abu-Dhabi to Mumbai and return, But it was cancelled by Airlines due to Covid. I did multiple follow up with airlines to get the refund since GoIbibo had no control over it. But in Dec-20 airline refunded my amount to Goibibo which they had in terms of GoCash+. I had a request for transferring that GoCash into my Personal Account. The amount was deducted form my GoCash, But it never reflected in my personal account.
After multiple discussions and email and follow-ups this has not been resolved.
Also they keep saying that the amount has been transferred, but they don't send any proof of transfer when requested.
Please I have seen this issue has been occurring for multiple people, Which brings me to conclusion that this is some kind of SCAM they are running to steal such refund money.

Please help me on this. Please refer attached screenshots for more details.

Booking ID GOFLDAND1A[protected]

1.06-Oct-2020
My booking has been cancelled by Goibibo

2.07-Oct-2020
A refund amount of Rs.7849 had been credited as Gocash+ Balance.

3.14-Nov-2020[Query raised (Ticket no.[protected] regarding my refund status through COVID-19 support web form]
I have used my father's SBI account Debit card for payment during the time of booking.
But, the used card and its corresponding SB Account has been closed and inactive now.
Hence, I had requested to transfer the refund amount available in my gocash wallet to my SB account.

4.15-Nov-2020[Mail from Goibibo to me]
A Gocare team member asked me to share the closure letter from SBI stating the earlier account is closed and
also the bank details in format provided along with scanned copy of front page of the passbook.

5.16-Nov-2020 11:07 AM[Mail from me to Goibibo]
My father had passed away and his cards and Accounts had been deactivated and closed.[attachment - Death Certificate]]
The Account closure is treated as Death Claim Settlement by the bank and No statement of Account Closure is issued from SBI.
Since the above said card and account are inactive now, I requested the Team member to transfer the refund amount to my Indian Bank SB Account[attachment - Passbook Copy].

6.16-Nov-2020 3:20 PM[Phone call from Goibibo to me]
The Gocare team member enquired me after reading my mail and confirmed on the details provided in my mail.
She had also asked that she could contact me only through e-mail or else she can contact via phone any time.
I have confirmed her to call me when required.
Also I have asked how long it would take to credit the amount in the provided bank account.
She explained that she would send the details provided by me to their finance team which verifies and approves refund and in turn asked me to wait for few days for the team's confirmation.

7.20-Nov-2020 1.27 PM[Mail from me to Goibibo]
Requested the Gocare team member to update me on the status of my refund in the same mail chain.

8.20-Nov-2020 6.08 PM[Phone call from Goibibo to me]
Another Person from Gocare represented herself that the previous member handling my query is unavailable now and asked me how she can help.
I had explained all my problems and asked her to check the whole mail chain.
She also told that she would forward all the details to finance team and after their approval I can get my refund.
Also, she asked me to wait for 5-7 working days.

9.20-Nov-2020 6.08 PM[Mail from Goibibo to me]
A courtesy mail from the same member arrived explaining the same as explained in phone call.

10.20-Nov-2020 6.08 PM[Mail from Goibibo to me]
Confirmed that they had received refund request for Goibibo Booking ID GOFLDAND1A[protected].
The request was currently being reviewed and further update would be shared shortly.

11.21-Nov-2020 [Mail from Goibibo to me]
Refund request for Goibibo Booking ID GOFLDAND1A[protected] was reviewed successfully and details had been forwarded to the bank.
Ticket had been marked resolved and Rs.6202/- had been debited from my Gocash+ wallet.

12.04-Dec-2020 3:44 PM [Mail from me to Goibibo - Unable to communicate in the same mail chain]

13.04-Dec-2020 4:10 PM [Phone call from me to Goibibo Customer care no. - Unable to get connection with Team members]

14.04-Dec-2020 4:19 PM [Automatic Mail from Goibibo to me]
To enquire about the refund status, check the details on the online self-support page.

15.04-Dec-2020 04:45 PM [Query raised (Ticket no.[protected] regarding my refund status through COVID-19 support web form]
I have sent all the necessary details requested by your team members via email.
Hence they have marked my ticket resolved and debited Rs.6202 from my gocash wallet.
Till Dec 4, the amount is not reflected in my bank account.
Actually my refund amount is Rs.7849.
Hence I kindly request to refund my full wallet cash to my provided bank account. Kindly check with my previous ticket.

16.07-Dec-2020 1:39 PM [Mail from Goibibo to me]
We have forwarded the NEFT details shared by you to our concerned team to get the refund initiated so would like to request you to wait for 05 days
+ your bank billing cycle (Private Bank - 03 working days and Nationalized Bank - 12 working days).

17.07-Dec-2020 1:39 PM [Mail from me to Goibibo]
Requested to include my existing wallet balance of Rs.1057/- along with debited Rs.6202/-. Totally Rs.7259/-.

18.20-Dec-2020 [Query raised (Ticket no.[protected] regarding my refund status through COVID-19 support web form]
I cant see any credit in my bank account. Update me on the status of my refund.

19.24-Dec-2020 [Mail from Goibibo to me].
we are still working on query related to the delay in the refund,
and we have forwarded the NEFT details shared by you to our concerned team to get the refund initiated,
so would request you to wait for 48 hours for our revert.

Till 07th Jan 2021 no response for my e-mails and queries raised in their portal.

Highly disappointed about Goibibo service.

I used your platform on 6th January to book a ticket from Delhi to Toronto for 9th February.

I have booked my flight (Air India) from Delhi to Toronto for the journey on 9th Feb 2021 with a total amount of approximately Rs.61699, Unfortunately my money got deducted from my account and booking failed. I have no BOOKING ID, no REFERENCE NUMBER, and the chat support option keeps asking me for BOOKING ID.

I have put lot of mail as well as call but there has been no reply either on emails and customer service is not answering the calls.They are not even giving satisfactory answer.
Kindly help me on how to proceed further regarding my refund.

Details are as follows:
Payment ID: PUR/89050453/[protected]
E-mail: [protected]@gmail.com
Contact: [protected]
From: Delhi
To: Toronto
Booking Date: 6th January 2021

Along with these details I'm attaching the screenshot of payment details.

Thank you.

Hoping for a quick response.

Help desk : [protected]@goibibo.com

Refer to subject booking. i have been two time debit against this single booking. and I have been following up since three week but there is no response.

this is very disappointing and very poor portal to relay on

regards
Ankush

Hi Team,

My chennai-Nagpur flight got cancelled due to mis-connection, and I can see refund completed status at my goibibo account with number 77******55 but it is showing that refund has been made to account [protected]@dummymobemail.com.

This is not my account. I am not able to connect to any of goibibo support associate and even the chatbot or emails are not giving digestible answers. Its been 2 months I am trying to reach out some human support for resolution.

I Booked Spicejet Return Flight Tickets From New Delhi To Bengalaru From Goibibo For April, 2020.
But Because Of Lockdown
Flights Got Cancelled
And Airlines Issued Credit Shell
Which Can Be Only Redeemed/Used
At Goibibo Only For Making Another Flight Booking.
But After Making Numerous Attempts
Am Unable To Do So.
There’s Always Some Error From There Side.
And After Calling Everry Customer Care Number Available On Google And Same IVR Automated Options
No Result
Am Feeling CHEATED

Hi,

I tried booking flight ticket from goibibo.
I initiated the ticket booking and then selected source and the destination.
After selecting the seat goibibo asked for the payment.
I did payment from phone pe UPI, but after that it doesn't automatically redirected to goibibo site.
My account debited with amount 4295 rs. But ticket details are not available in the app. Even I haven't received any sms or email confirmation on the ticket.
Please help with refunding my amount.