Ibibo Group / Goibibo Complaints & Reviews

Hi Sir/Mam,

I had booked flight tickets via goibibo and they were cancelled due to lockdown during pandemic. I can see the refund in the form of gocash+ in goibibo site and although it says that this can be fully withdrawn in Bank account which was used for transaction but it is not happening. There is no way to contact goibibo customer service. There is only a chat bot which is not at all useful.

Kindly look into this matter urgently.

My details are as below-

Goibibo registered mobile no- [protected]
Email id- [protected]@gmail.com
Refund amount pending - INR 17416/-

Thanks in advance

Not received the processed No Show Claim Amount.

PNR: OR78XE
Airline : Indigo
Booking Id: GOFLDMTAND395FC[protected]

Booked the flight through Goibibo, But didn't travel due to personal reasons.
Contacted Indigo regarding No show refund and confirmed the refund.
Refund is processed by Indigo to Goibibo but Goibibo not processed the amount to my account.

Unable to contact Goibibo regarding this issue in any manner.

I request Goibibo/Indigo to resolve the request at the earliest.

Thanks & Regards,
Aditya Bogi

I was booking hotel at south gate residency Ernakulam through goibigo website on 1 January 2020, My booking not confirmed but amount got deducted. There is no proper customer care to connect my call to goibigo and there computerise customer care chat could not answering my query of refund.my Rs.2974 has been lost.

On 30 december, 2020 i made a payment of 46729 rupees for my JIS college of engineering, Kalyani, Nadia tuition fees and received a messege that your payment sucessfully transfer to the ibobo web pvt ltd but when i conform through my college account department the amount was not recieved.kindly refund my money . Below i attached mini statement for the mention transaction.

Plz refund my amount its my college tuition fees.

I got this messege in my mobile
( Transaction for [email protected] to IBIBO WEB PVT LTD has been completed successfully with reference id[protected].- Union Bank of India )
Transaction Id : S33370104

Name: Adnan Ahmad
College Name : JIS college of engineering, kalyani, Nadia, West Bengal
Phone number : [protected]

The airlines ( Indigo) cancelled my tickets to Port Blair in the month of November and refunded the full money to Goibibo but Goibibo still haven't given the refund to me. I have tried to contact Goibibo and register a complaint to them but it seems they don't have a customer care anymore. It's extremely irritating to know that I haven't received my refund even after one full month and Goibibo isn't even bothered to return the money.

My bookings.Id gofliiosbb[protected]
the flights has been cancelled so i want my refund immediately .I need for my treatment

I made a train ticket from Goibibo on December 2, whose money was deducted from me but I do not have a ticket and I am still waiting from that day but there is no solution nor any possibility of getting money now and then. And they say that if your money did not come to us, then how should we return that which is the entire data of the money that I sent to you, the screen shot repair number was sent to me through this, that is why I sent it to the people. They are saying that your money has not come to us, you contact the bank and the bank says that we have sent money to them: - Now I do not understand what to do, what to do to goibibo hair, I want to say this much I am a small amount of 3336 but for a middle class it is very big amount
Name- sanu sinha
Ticket booking date-02/12/2020
Ticket booking timing-11.30 am
Payment reference number[protected]
Payment by bank- Paytm payments Bank(Google pey)
[protected]@gmail.com
Mobile-[protected]

Due To Medical Emergency I Have Submitted The Documents/Proof For Refund. But The Team Goibibo Is Still Not Transferring The Refund. We Were 2 Persons And Have Booked The Hotel In Goa Through Goibibo. Still No Respond And No Tracking Of Submit Query And Status. Goibibo ID - HTLWZV4SVR And PNR - [protected]...

I have not got my refund of cancelled train ticket which could not be completed. It shows on my bank pass book that money was transferred in your account

The flight was cancelled by Alliance airways - AI 9534 -21ST DEC MYSORE - BANGALORE Booking id - GOLFDMTAND658EE[protected].DOCS attached

Mentioned PNR tickets for Del-kol (round trip) has not been refunded even after confirmation. Waiting since 9 months from March 2020.

I had booked on 21st December, 2020 of Shiva Palace, Pachmarhi, Madhya Pradesh for 2night (26th Dec & 27th Dec) x 2 days . I have paid online payment of INR 14101/- for the same.

When I reached at hotel on 26th Dec, 2020 around 1PM for check-in with my family, hotel owner (Himanshu Gupta [protected]) had refused me to check-in because hotel owner (Himanshu Gupta [protected]) said Hotel Shiva Place did not have any tie-up with Goibibo since last two years.

After that, I tried to call Goibibo customer care many times but I could not reached due to worst service of Goibibo. Hotel person suggest me to contact Goibibo zonal representative of Madhya Pradesh (Tarun Bhardwaj +91 [protected] & Swati Dubey +91 [protected]) to call. I contacted and explained all situation but both person are irresponsible and did not respond positively.

Even after two hours of struggle I was not able to check in with my family at Hotel Shiva Palace Pachmarhi.
I searched other hotel in Pachmarhi for 1 room stay with my family of 5 members and I spent INR 7000 for 2 nights.
It all happened due to Goibibo. I strongly suggest Goibibo to return all my money as soon as possible.

Hi,
I did a transaction via Amazon UPI in Goibibo website as shown below and the transaction was unsuccessful. Still I got the amount debited from my account.

Date of transaction: 24th Dec 2020
Requested by : go******[protected]@hdfcbank
Paid from : CITI ******8817
Status : Successful
Bank Reference ID :[protected]

Amount: 5117 Rs
Regards, Lalu S Nair

My ticket number is RBND5SKEUCM and Invoice number is BUTI[protected]. Journey HARIDWAR to LUCKNOW. DATE 30/12/2020
PLZ CANCELL MY TICKET AND REFUND IN MY ACCOUNT.
ATUL SINGH
MOBILE NUMBER -[protected]
Email id - [protected]@gmail.com

Please find below the booking details.

The service has been cancelled and hence the refund due.

Goibibo M-Ticket

Hyderabad - Tada

Payment ID - -

PNR - TS[protected]GSAC/214766/STT - 124

Travels - Sri Tulasi Tours and Travels

Bus Type - A/C Seater / Sleeper (2+1)

D.O.J[protected]

Dep. Time - 21:30 hrs

Seat No - 3W

Boarding Pt - Dilsuknagar

Add - Dilsuknagar

Contact - [protected]
Booking ID GOBUSMOBa65b9cac63

I planned a holiday trip with my family at Bali. I booked online tickets of JET AIRWAYS through GOIBIBO agency for economic class, from denpasar to mumbai via singapore . That I had received a confirmation mail from GOIBIBO.com that flight tickets are booked for Jet Airways.
That thereafter immediately on the few days I was shocked and surprised to learn that my confirmed flight tickets were cancelled. That thereafter Goibibo initiated refund of my payment amount Rs. 74080/- as per information available on their website, but the same was not released to me. That as my jet airways tickets were cancelled, I was constrained to make alternative arrangements for continuing my journey .That no amounts towards reimbursement for unilateral flight cancellation and the subsequent trouble caused to me was ever released, neither by jet airways, nor goibibo. That since no action was ever forthcoming and neither I received any amounts, I am constrained to make this present representation to your good office, seeking advice and assistance in the matter. That I humbly urge your good office to look into the matter so that my claim amount is released urgently.

E-Ticket Numbers Booking Reference Price summary
AIRLINE: 9W/SAQYYH
AIRLINE: 9W/SAQYYH
Price summary :-Rs 74, 080

I booked my customer flight but it has been Cancelled by Airline due to Covid 19. am still waiting for my refund but not received till now. Go ibibo app showing that your refund for booth booking has been processed and reflected in account. where you people refund my money ?? is it virtual refund on app only ? why amount not reflected on my Bank or Go Cash.
Booking PNR are given below.
Guest Name - Sapan Roy ( PNR - EK5H5D )

Guest Name - Krishanandu Banerjee ( HL1KYT )

My flight booking with goibibo with PNR REL7XL & JG8NPB with booking ID GOFLDMUANDca0bb[protected] has been cancelled in lockdown on 25th march 2020, my refund was reviewed successfully on 6th November 2020 as I received message that the refund amount will be credited back to ur original payment mode used at the time of booking and the credit could reflect in 10 days but till now no refund is credited / reflecting in the account. Please help in getting my refund credited back.

My refund against Goibibo Booking ID GOFLDAND0263B[protected] was reviewed successfully on 14th Dec'20 and it was mentioned that my refund will get processed by 21st Dec'20. However it hasn't yet been processed to my account and even after numerous follow up am not getting any revert back from your end. Kindly resolve the issue.

PNR- AQY1KB from LKo to IXZ
Passenger name Tapasya and Ratnesh.

I have booked flights for LUCKNOW to PORT BLAIR on 1 march 2020 due to covid 19 I have reschedule it on 22 October 2020 but INDIGO have cancelled the flight so they are making refund an amount Rs 14, 832 INR and Rs 1908 INR . I have made refund process to goibibo but I haven't reciev my money yet.
Please make sure and refund right amount of money witch INDIGO have refunded to me.
Indigo have also mail to you.
Plese call on [protected].or[protected]