Submit a Complaint
Claimed

Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
1.8
Updated: Oct 8, 2025
Complaints 5139
Resolved
1770
Unresolved
3369
So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ibibo Group / Goibibo

Having problems with Ibibo Group / Goibibo?

File a complaint and get it resolved by Ibibo Group / Goibibo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 73

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
dibsyrodio
Dec 13, 2020
Report
Copy

I have booked a both side ticket for 4 person on 03.02.2020, but have not been able to commence the journey due to covid-19 lockdown imposed by government
While both the tickets have been cancelled, only one amount is reflecting in my wallet and the other amount status is showing as processed but not reflecting in wallet
kindly resolve the same at the earliest
Booking ID GOFLDAND[protected]
date of journey from kolkata to agartala 11.04.2020
date of journey from agartala to kolkata 13.04.2020
+4 photos
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    [email protected]
    from Delhi, Delhi
    Dec 13, 2020
    Resolved
    Report
    Copy
    Resolved

    With respect to the flight ticket booking to be done from my credit shell account, I am not able to modify the details of one passenger namely, Ms.Swara Ranjith. The details populated for the fresh booking is showing as Infant, but actually now she is above 2 years old. The booking ID was GOFLDAND46B[protected]. I need to change the category of the above passenger from infant to child.

    I have made request through mail and an auto reply is received with no solution. I tried to reach in customer care numbers but couldn't get anyone. Through the app I have raised a ticket with id 31891108.

    I am ready to pay extra amount for the category change. The credit shell can be used only upto March and without the category change mentioned above it is of no use.
    Dec 15, 2020
    Complaint marked as Resolved 
    Resolvee
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      sbh117
      from Powai, Maharashtra
      Dec 13, 2020
      Report
      Copy

      I have not received my hotel cancellation refund against a hotel booked on 6th of Nov 2020. They have created a support request for the same and have failed to act upon the same. Refund Request • Task ID :[protected]
      Booking ID: HTLXDGJVZZ
      Refund amount: 3554
      +2 photos
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        mrityunjay211
        from Powai, Maharashtra
        Dec 13, 2020
        Report
        Copy

        Dear Sir / Madam,

        I am writing to you to raise an issue about: Flights

        The issue that I have experienced was: I have booked a flight ticket on Nov 5, 2020 but i had to cancel it on 6th Nov. I have not received my refund amount yet.

        Kindly check booking details below and let me know the status.

        Ticket delivery address : [protected]@gmail.com
        Mobile Number :[protected]
        Booking ID : GI1B[protected]
        Total amount paid : 25, 533.00
        PNR/Booking Ref.: OE454L
        Date of Booking: 05 Nov 2020 07:14
        Cancelled on 06 November 2020 05:47
        +1 photos
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Pankaj Kanoria
          Dec 13, 2020
          Report
          Copy

          Address: 266 mangalam greens nokha road bikaner rajasthan

          I book flight 4 tickets from jaipur to Bangalore by goibibo . They deduct amount 27386/- from my account but ticket not booked.
          +1 photos
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Amrit sharma
            Dec 13, 2020
            Report
            Copy

            Hi, I have two issues that needs to be resolved.First, my flight with booking id N6EXHU7QC was scheduled on 27 April, which got cancelled due to lockdown due to Pandemic. Now on 7th October I have received message on WhatsApp from goibibo that the money was refunded .Till date I have not received any refund either in my account or in my go cash section. I can't even contact the company on phone or email because nothing is working except that robot Gia.

            Other than this, when I login into my account on website then I can see all my past bookings. However, I am not able to see that on the app.

            Since, I have checked and money is not refunded .I want you to take immediate action on this complaint. If not, I am bound to take a legal action against your company
            +1 photos
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            Jan 31, 2021
            Updated by Amrit sharma             I have not received any support from the company
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              T
              Tejprakash1991
              from Coimbatore, Tamil Nadu
              Dec 12, 2020
              Report
              Copy

              Address: India

              As per direction of government goibibo has informed that I will get the refund. But from the last two month I am following with them but till now they have not issued refund after sending all details
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Syed Sadaf Ali
                from Powai, Maharashtra
                Dec 12, 2020
                Resolved
                Report
                Copy
                Resolved

                I observed a unknown transaction of ₹1115/- debited from my account.
                On my e passbook its showing ₹1115/- debited epay to ibibo web Pvt Ltd.
                I am sure that i have not done any payment related to these.
                Hope to receive my money back
                Thank you
                Dec 13, 2020
                Complaint marked as Resolved 
                Resoved
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Manish Chandey
                  from Powai, Maharashtra
                  Dec 12, 2020
                  Report
                  Copy

                  Address: 10, shastri nagar, near bhabha school, majitha road , Amritsar -143001

                  Dear concerned,
                  I made a booking of hotel shivalik view on 2nd december...i made payment of Rs.9718 by internet booking booking pnr [protected]... but the payment has been debited twice from my account. Kindly look into the matter and refund my money at earliest.The booking voucher is attached herewith.
                  regards
                  Dr.Manish chandey
                  [protected]
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    rupender singh rathore
                    Dec 12, 2020
                    Report
                    Copy

                    I have booked goibiob rooms in
                    JW Marriott Mussoorie Walnut Grove Resort & Spa
                    Village - Siya, Kempty Fall Rd, Charleville, Mussoorie, Uttarakhand 248179

                    details as under and gst amount collected by goibibo behalf of hotel but gst bill not provided neither gst amount refunded.

                    goibibo booking id- HTLAVEWDAJ

                    HOTEL BOOKING ID- NH[protected]

                    ADVANCE RECEIPT NUMBER- HDAR[protected]

                    DATE OF BOOKING- 29.5.2018 (10.05 PM)

                    NET AMOUNT PAID IN ADVANCE
                    ROOM CHARGES- 107200
                    GST CHARGES-30016
                    NET AMOUNT-137216

                    WHICH I PAID TO GOIBIBO.COM

                    MY GST NO IS- 07AAKPA5558M1ZD
                    +1 photos
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      E
                      Er.Spatelv3
                      Dec 12, 2020
                      Report
                      Copy

                      Address: Malpur, Aravalli, Gujarat, India

                      Dear Team,
                      I have booked ticket(Round Trip) for Auckland(New Zealand) to Ahmedabad (India) in February-2020 for which I have paid 125663 Rs..
                      All flight got cancelled due to Covid-19 Pandemic situation in November-December-2020 but till date refund is not initiated. Flight ticket booking details are below.
                      Ticket no. 618-[protected], 618-[protected].
                      Airline - Singapore Airlines.
                      In addition to that Goibibo Customer care is also not responding.
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                      Dec 12, 2020
                      Updated by Er.Spatelv3                       Booking details

                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Pbsa1234
                        from Powai, Maharashtra
                        Dec 11, 2020
                        Report
                        Copy

                        Address: Gurugram, Haryana
                        Website: Goibibo

                        Due to Covid I have to cancel my ticket from Imphal to Delhi for date 31/08/2020. I cancelled it with Air India .They have put the amount in credit shell against a new Pnr no efskwm I am unable to contact Goibibo after trying many times.then I tried calling and mailed Air India (Airline) as per them as ticket was booked by third party i.e Goibibo refund has ty be processed through them only.
                        All correspondences with Goibibo were automated both via email and phone. All advice for website or App, there Gia chats and it revolves around same instructions. There no human intervention. Fed up with chatting with Gia and automated call instructions.
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          balwinderkaur85
                          from Powai, Maharashtra
                          Dec 11, 2020
                          Report
                          Copy

                          I have booked my flight through Goibibo in July. it was cancelled due to Covid. now i am not able to book my flight using my credit shell amount. they are trying to cheat the customers.

                          It occurred on: 2/07/2020

                          they have blocked my money.

                          I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

                          Yours faithfully,

                          balwinder kaur

                          New Delhi

                          110030
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Y
                            yogidk
                            from Chennai, Tamil Nadu
                            Dec 10, 2020
                            Report
                            Copy

                            It has been close to 2 years, no refund yet. When will I get my money back ?

                            Goibibo booking Details:

                            Booking Id: AMDRTJT2H
                            PNR : RTJT2H
                            E-Ticket No: 074-[protected]
                            Ticket reference: GOFLI42d[protected]_KL1790_RTJT2H

                            Booking method: Netbanking

                            Please request the refund of my full amount INR 49, 150/- from Goibibo.
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Amol Ghongade
                              Dec 10, 2020
                              Report
                              Copy

                              I book my ticket from the app Goibibo
                              Ticket not issued but amount deduction in my account and PNR shown ie ZCRSD
                              Please refund my amount.
                              +1 photos
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Poongs.malar
                                from Powai, Maharashtra
                                Dec 10, 2020
                                Report
                                Copy

                                Address: 9342250338

                                Due to Covid lockdown my Indigo airticket is cancel by airline & Indigo refunded my ticket amount to Goibibo on 27th Aug, 2020. Till today I didn't get my refund, also unable to reach Goibibo for refund status.
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                View replies
                                No reply from Goibibo.. please help me to receive the refund
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  vaibhavbvcoe
                                  Dec 9, 2020
                                  Report
                                  Copy

                                  Hi
                                  I have done a booking on goIbibo, The booking get failed but the amount get deducted from my account.

                                  The booking id is HTL6K528X4.
                                  I have tried to contact customer care, But it is not giving any satisfactory response
                                  +1 photos
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    merin12
                                    Dec 9, 2020
                                    Report
                                    Copy

                                    I had a booking made in my name for 18th March but it was cancelled due to Nationwide lockdown. ( Mumbai -Kochi GoAir (G8347) at 05:10 hrs) .The booking reference number is G8/Z5F2GV. The amount debited was Rs.17369/-
                                    I have never got any reply or response regarding this. please expedite the refund
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      U
                                      Ujjwal Kumar Roy
                                      from Powai, Maharashtra
                                      Dec 9, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      This has reference to my cancel booking refund, after several follow up still it is pending. Detail of refund is given below

                                      Booking ID – GOFLDMTANDF[protected]
                                      E-Ticket No –[protected] and[protected]

                                      Refund Amount as per GOIBIBO – Rs 21244/-
                                      Booking cancel date – 8th September 2020

                                      I am trying several time with AirIndia as well as GOIBIBO But problem is not solved. Goibibo app still showing refund will be process.

                                      Please help me sir to get my refund
                                      +1 photos
                                      Dec 9, 2020
                                      Complaint marked as Resolved 
                                      I have tried a lot to contact but failed. when i am going to contact with them always it is redirected to GIA Chat. I am regularly chat with them and daily they confirm refund was initiated. But Still refund not done. I have email to [email protected] but no response Please help to get refund.
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                      Dec 09, 2020
                                      Updated by Ujjwal Kumar Roy                                       I have tried a lot to contact but failed. when i am going to contact with them always it is redirected to GIA Chat. I am regularly chat with them and daily they confirm refund was initiated. But Still refund not done. I have email to [protected]@goibibo.com but no response Please help to get refund.

                                      View replies
                                      I had requested for refund of my cancelled air India tickets from CNR- DEL, PNR NO. HL42V and DEL-CNR, PNR. HL4DW sometime back. Pl. inform me its status. The details are as follows.

                                      Names. Madathil Radhakrishna Marar
                                      Anitha Radhakrishna Marar
                                      E-ticket no.[protected]/5
                                      [protected]/31
                                      I have checked with AirIndia and they said they have not received Request for refund. Please check the status of my request.
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        anuwar. hussain
                                        from Powai, Maharashtra
                                        Dec 9, 2020
                                        Report
                                        Copy

                                        Address: 7 no j a r u n i gaon

                                        Kannur to Bangalore flight PNR number JWZ7Gk 11 January to kannur to Bangalore indigo flight flight cancel to indigo company refund to goibibo account 2344 rupees INR to December 2020 what goibibo not refund to my account this payment
                                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Airport Wings
                                          1
                                          (23)
                                          HappyEasyGo
                                          1
                                          (1551)
                                          Yatra Online / YatraTrip.in
                                          4
                                          (2571)