Ibibo Group / Goibibo Complaints & Reviews

Dear sir,
I booked first time from goibibo and harrassed by hotel and also did not get support from you also because i didn't get any customer care no to share my problem and find solution because all i get is compurerised voice response or chat. I m very hurted because hotel is not giving me invoice and they are saying that i have to give rating but i didn't find any rating option in booking.
If you find this mail please help...

Booking ID : GOBUS29CB42DD18

I have booked a bus ticket from Chennai to Bodi. Due to the cyclone situation on the day of travel from TN government had cancelled all the buses. To confirm the same with Travels I have called multiple times, but have not picked the call.
Goibibo does not have customer service to check hence I have enquired in your site looks like Bus got cancelled by Travels and got a reply like we will...

Agreed, they charge convenience fee both ways.while booking and also while this cancellation due to Covid. Atleast the balance amount should be credited to my account. I do not foresee any travel due to my age in the foreseeable future ! They are not approachable and the website / app do not help. They have now put the amount in "wallet" for future use.

I want refund, pl help...

PNR No E7HFKZ to travel form Hyderabad to Patna on 25th April, 2020 (departure time 15:35) and from Patna to Hyderabad on 27th April, 2020 (departure time 18:20). It was unfortunate that the travel to and from were cancelled by the TRAVEL AGENCY itself due to Covid-19 impact. My point is that, since none of our guys ever travelled by the above airlines, I just want to have my money back without any arguments or excuses. There was no fault...

It was unfortunate that the travel to and from were cancelled by the TRAVEL AGENCY itself due to Covid-19 impact. As everybody knows that the impact continued over a period of 6 months or more. Nothing could be done either by the travel agency or by travellers. In this regard, I contacted the people of GOIBIBO as well as the airlines operator on e-mail to claim the money as refund. But they simply said/argued that no refund would be entertained...

The flight was cancelled by airlines and refund under process since march 2020 and regenerated second request under tracking ID:31823860 with PNR :S8BPPM...

I received a text message from goibibo on 9th Aug 2020 stating that the refund application request 5690672 raised by goibibo to Air France has been approved and I will receive refund in 10 days. But till date i have niether received refund nor are they replying to my email....

Hey there
i have been receiving lots of calls and messages regarding my Booking
ID from Goibibo GOFLDMTIOS08B[protected] GoAir says that the flight
PNR E5FZTS is cancelled and the same time GOIBIBO send messages to
check in for the same flight as it shows confirmed status in the app.
In this worst scenario what a customer should do? what should i do if
my 1st flight is cancelled and the second flight...

For my booking id GOFLIAND[protected].Refund was provided by the Airline's but GoIbibo hasn't provided me with refund yet.On mailing a hundred times they responded with asking for my bank details and sent me a sum of 1 rupee whereas I had to get a refund of 43488 rupee.Prior to this my queries were answered via mail but they haven't been replying since.There is no response from GoIbibo on mail.And on Twitter and Instagram they just send...

My booking - PNR-YSZYJR dated 27.12.2020 for Delhi to Cochin by Air Asia flight I5-791 has rescheduled or cancelled as per SMS received from AirAsia on 13.11.2020. I have forwarded this SMS to goibibo customer care. It is clearly written in the SMS that flight number I5-791 changed to I5-968 due to operational reason and the new departure time is 5.30 pm. (It means rescheduled beyond 12 hours and eligible for full refund). Same day I tweeted...

I have done hotel booking through Goibibo on 29th Nov 20, At the time of booking it was showing free airport transfer included in this price on Goibibo site . but it is no where mentioned in the voucher and the hotel is also denied it when i called them. Can you please clarify this and arrange for the transfer as per your offer....

We have booked 2 return tickets in the name of my father Mr Wazir Singh Kapoor for 1st and 5th April 2020 respectively. Due to Covid-19, it was auto cancelled by Giibibo itself. Supreme court cleared it that if the airline is cancelling any tickets due to this situation they have to give a full refund to the customers.
I have booked these tickets from 2 airlines named AirAsia and GoAir. I have confirmed from both the airlines about...

I have tried to contact Goibibo through various ways like calls & mails but not able to contact them.
I have written to them on there mail but got response that they have stopped using that mail anymore and to use there online 24*7 express care but it has no option to proceed further for contacting them.
I have a refund to take from them of Rs 12355/-...

Hi, I’m sai karthik Bolla. My flight was cancelled by airindia itself due to COVID. Airindia people are saying that I need to contact goibibo for refund and since March 2020 I have been trying to contact goibibo. Still no response from goibibo. Whenever I call them they are saying we will only respond to new bookings. There is no way to contact refund section. In the app there is no option to chat with person or call except an AI. It doesn’t...

I have have booked my tickets from amazon pay account later on i cancelled it goibibo are showing that refund is done in amazon pay account but I still haven't received my refund yet and it's been like 2 months.
and we cannot connect directly trough the agent from goibibo because it's still closed due to pandemic situation. customer care service is pathetic.
it's very disappointing from goibibo sercive...

Dear All,
My flight got cancelled due to covid 19, Iwas assured that I will get the equivalent Credit shell of my money paid.
When I used the credit shell to reschedule the ticketes, Initailly it was successful but latter I came to know they have cancelled my ticket with out my permission and information.
I had rebook the ticket in the same airlines on higher price. This iz totally cheating as airlines have already refunded...

I have booked Air ticket(Singapore Airline) from Sydney(Australia) to Delhi(India) in Nov 2019 for travel date 16April 2020 for two passengers through GOIBIBO website.

PNR AMDLUTXLE

Singapore Airline informed me in March 2020 that due to COVID19 travel restrictions, they have cancelled my flight and asked me to get your full refund from travel agency you have booked your ticket with which is GOIBIBO in this...

I cant use my credit shell amount which was credited for cancellation flight. whereas credit shell amount is not usable for booking flights. it showing invalid credit shell. I couldn't contact goibibio customer assistance to solve this issue. plz resolve this problem as earliest....

Hi team,
I tried to book a bus using my go cash but the ticket did not get confirmed but the go cash got debited and the customer care also not able to connect and I am struggling to get the money back to my account...

As per the recent order issued by DGCA and the supreme court that the full amount with interest will have to refunded to consumer due to Covid lockdown is not being adhered to by Goibibo group.

I am giving the details of the booking ID and the amount paid. The credit shell has a refund which is less than half the total amount paid at booking time.

Request you to take this matter urgently and refund full amount...