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Ibibo Group / Goibibo Complaints & Reviews

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1.8
Updated: Feb 17, 2026
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Ibibo Group / Goibibo reviews & complaints page 74

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M
Meghana dasi
from Powai, Maharashtra
Dec 15, 2020
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I booked a flight ticket Booking ID - GOFLI32D[protected] from Bangkok to Hyderabad through Goibibo in 30th March 2020, but my flight got canceled due to COVID.I Tried contacting customer care through call, web form and live chat every possible way. Since from march I tried and finally got a call in October and they said they will refund the amount in 5 workings. But it has been 2months still I didn't receive any refund and I am unable to contact. I tried so many times calling them and submitted many web forms there no response worst experience.
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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    Nandalal Bhowmik
    Dec 14, 2020
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    This is to inform you that i have been booked flight from goibibo site in lockdown time, the airline indigo tell me that they refunded the full amount to goibibo, but i did not get it, and there is no such dedicated phone no of goibibo so that i can contact with them directly, i have tried my best to contact with agent, i want my money back i have the indigo refund transaction details toward goibibo
    my phone no is [protected], my pnr are NIEKGM AND HMDUSA
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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      H
      Hihellobye
      from Powai, Maharashtra
      Dec 14, 2020
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      I booked a hotel in Mahabaleshwar but When I reached there I found no such hotel, refund my amount and refund all my go cash amount to my bank account
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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        D
        dibsyrodio
        Dec 13, 2020
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        I have booked a both side ticket for 4 person on 03.02.2020, but have not been able to commence the journey due to covid-19 lockdown imposed by government
        While both the tickets have been cancelled, only one amount is reflecting in my wallet and the other amount status is showing as processed but not reflecting in wallet
        kindly resolve the same at the earliest
        Booking ID GOFLDAND[protected]
        date of journey from kolkata to agartala 11.04.2020
        date of journey from agartala to kolkata 13.04.2020
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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          R
          [email protected]
          from Delhi, Delhi
          Dec 13, 2020
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          Resolved

          With respect to the flight ticket booking to be done from my credit shell account, I am not able to modify the details of one passenger namely, Ms.Swara Ranjith. The details populated for the fresh booking is showing as Infant, but actually now she is above 2 years old. The booking ID was GOFLDAND46B[protected]. I need to change the category of the above passenger from infant to child.

          I have made request through mail and an auto reply is received with no solution. I tried to reach in customer care numbers but couldn't get anyone. Through the app I have raised a ticket with id 31891108.

          I am ready to pay extra amount for the category change. The credit shell can be used only upto March and without the category change mentioned above it is of no use.
          Dec 15, 2020
          Complaint marked as Resolved 
          Resolvee
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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            S
            sbh117
            from Powai, Maharashtra
            Dec 13, 2020
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            I have not received my hotel cancellation refund against a hotel booked on 6th of Nov 2020. They have created a support request for the same and have failed to act upon the same. Refund Request • Task ID :[protected]
            Booking ID: HTLXDGJVZZ
            Refund amount: 3554
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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              M
              mrityunjay211
              from Powai, Maharashtra
              Dec 13, 2020
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              Dear Sir / Madam,

              I am writing to you to raise an issue about: Flights

              The issue that I have experienced was: I have booked a flight ticket on Nov 5, 2020 but i had to cancel it on 6th Nov. I have not received my refund amount yet.

              Kindly check booking details below and let me know the status.

              Ticket delivery address : [protected]@gmail.com
              Mobile Number :[protected]
              Booking ID : GI1B[protected]
              Total amount paid : 25, 533.00
              PNR/Booking Ref.: OE454L
              Date of Booking: 05 Nov 2020 07:14
              Cancelled on 06 November 2020 05:47
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                P
                Pankaj Kanoria
                Dec 13, 2020
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                Address: 266 mangalam greens nokha road bikaner rajasthan

                I book flight 4 tickets from jaipur to Bangalore by goibibo . They deduct amount 27386/- from my account but ticket not booked.
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                  A
                  Amrit sharma
                  Dec 13, 2020
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                  Hi, I have two issues that needs to be resolved.First, my flight with booking id N6EXHU7QC was scheduled on 27 April, which got cancelled due to lockdown due to Pandemic. Now on 7th October I have received message on WhatsApp from goibibo that the money was refunded .Till date I have not received any refund either in my account or in my go cash section. I can't even contact the company on phone or email because nothing is working except that robot Gia.

                  Other than this, when I login into my account on website then I can see all my past bookings. However, I am not able to see that on the app.

                  Since, I have checked and money is not refunded .I want you to take immediate action on this complaint. If not, I am bound to take a legal action against your company
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                  Jan 31, 2021
                  Updated by Amrit sharma                   I have not received any support from the company
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                    T
                    Tejprakash1991
                    from Coimbatore, Tamil Nadu
                    Dec 12, 2020
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                    Address: India

                    As per direction of government goibibo has informed that I will get the refund. But from the last two month I am following with them but till now they have not issued refund after sending all details
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                      S
                      Syed Sadaf Ali
                      from Powai, Maharashtra
                      Dec 12, 2020
                      Resolved
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                      Resolved

                      I observed a unknown transaction of ₹1115/- debited from my account.
                      On my e passbook its showing ₹1115/- debited epay to ibibo web Pvt Ltd.
                      I am sure that i have not done any payment related to these.
                      Hope to receive my money back
                      Thank you
                      Dec 13, 2020
                      Complaint marked as Resolved 
                      Resoved
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                        M
                        Manish Chandey
                        from Powai, Maharashtra
                        Dec 12, 2020
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                        Address: 10, shastri nagar, near bhabha school, majitha road , Amritsar -143001

                        Dear concerned,
                        I made a booking of hotel shivalik view on 2nd december...i made payment of Rs.9718 by internet booking booking pnr [protected]... but the payment has been debited twice from my account. Kindly look into the matter and refund my money at earliest.The booking voucher is attached herewith.
                        regards
                        Dr.Manish chandey
                        [protected]
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                          R
                          rupender singh rathore
                          Dec 12, 2020
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                          I have booked goibiob rooms in
                          JW Marriott Mussoorie Walnut Grove Resort & Spa
                          Village - Siya, Kempty Fall Rd, Charleville, Mussoorie, Uttarakhand 248179

                          details as under and gst amount collected by goibibo behalf of hotel but gst bill not provided neither gst amount refunded.

                          goibibo booking id- HTLAVEWDAJ

                          HOTEL BOOKING ID- NH[protected]

                          ADVANCE RECEIPT NUMBER- HDAR[protected]

                          DATE OF BOOKING- 29.5.2018 (10.05 PM)

                          NET AMOUNT PAID IN ADVANCE
                          ROOM CHARGES- 107200
                          GST CHARGES-30016
                          NET AMOUNT-137216

                          WHICH I PAID TO GOIBIBO.COM

                          MY GST NO IS- 07AAKPA5558M1ZD
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                            E
                            Er.Spatelv3
                            Dec 12, 2020
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                            Address: Malpur, Aravalli, Gujarat, India

                            Dear Team,
                            I have booked ticket(Round Trip) for Auckland(New Zealand) to Ahmedabad (India) in February-2020 for which I have paid 125663 Rs..
                            All flight got cancelled due to Covid-19 Pandemic situation in November-December-2020 but till date refund is not initiated. Flight ticket booking details are below.
                            Ticket no. 618-[protected], 618-[protected].
                            Airline - Singapore Airlines.
                            In addition to that Goibibo Customer care is also not responding.
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Dec 12, 2020
                            Updated by Er.Spatelv3                             Booking details

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                              P
                              Pbsa1234
                              from Powai, Maharashtra
                              Dec 11, 2020
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                              Address: Gurugram, Haryana
                              Website: Goibibo

                              Due to Covid I have to cancel my ticket from Imphal to Delhi for date 31/08/2020. I cancelled it with Air India .They have put the amount in credit shell against a new Pnr no efskwm I am unable to contact Goibibo after trying many times.then I tried calling and mailed Air India (Airline) as per them as ticket was booked by third party i.e Goibibo refund has ty be processed through them only.
                              All correspondences with Goibibo were automated both via email and phone. All advice for website or App, there Gia chats and it revolves around same instructions. There no human intervention. Fed up with chatting with Gia and automated call instructions.
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                B
                                balwinderkaur85
                                from Powai, Maharashtra
                                Dec 11, 2020
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                                I have booked my flight through Goibibo in July. it was cancelled due to Covid. now i am not able to book my flight using my credit shell amount. they are trying to cheat the customers.

                                It occurred on: 2/07/2020

                                they have blocked my money.

                                I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

                                Yours faithfully,

                                balwinder kaur

                                New Delhi

                                110030
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                  Y
                                  yogidk
                                  from Chennai, Tamil Nadu
                                  Dec 10, 2020
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                                  It has been close to 2 years, no refund yet. When will I get my money back ?

                                  Goibibo booking Details:

                                  Booking Id: AMDRTJT2H
                                  PNR : RTJT2H
                                  E-Ticket No: 074-[protected]
                                  Ticket reference: GOFLI42d[protected]_KL1790_RTJT2H

                                  Booking method: Netbanking

                                  Please request the refund of my full amount INR 49, 150/- from Goibibo.
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                    A
                                    Amol Ghongade
                                    Dec 10, 2020
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                                    I book my ticket from the app Goibibo
                                    Ticket not issued but amount deduction in my account and PNR shown ie ZCRSD
                                    Please refund my amount.
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                      P
                                      Poongs.malar
                                      from Powai, Maharashtra
                                      Dec 10, 2020
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                                      Address: 9342250338

                                      Due to Covid lockdown my Indigo airticket is cancel by airline & Indigo refunded my ticket amount to Goibibo on 27th Aug, 2020. Till today I didn't get my refund, also unable to reach Goibibo for refund status.
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                      No reply from Goibibo.. please help me to receive the refund
                                      Reply
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                                        V
                                        vaibhavbvcoe
                                        Dec 9, 2020
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                                        Hi
                                        I have done a booking on goIbibo, The booking get failed but the amount get deducted from my account.

                                        The booking id is HTL6K528X4.
                                        I have tried to contact customer care, But it is not giving any satisfactory response
                                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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