Ibibo Group / Goibibo Complaints & Reviews

I had the round trip booking around Feb-March from Dublin-Delhi-Dublin and have commenced the travel from Dublin-Delhi but due to Covid-19 situation, I have to release the booking of Delhi-Dublin (of 20-Mar-2020 for Booking ID:-AMDV7I389), which is as per the airline policies under Corona Waiver Permitted and the same was discussed with Goibibo agent at that time. Now I'm trying to book that open booking but it's really hard to reach to Goibibo. Sometimes they transfer the call to rescheduling department and after the 8-10 mins of hold time, the call gets disconnected or call gets on hold forever. Sometimes, they say that they will call within 24hrs, but no calls received. There were multiple tickets raised while I call them, but the tickets get closed without any resolution. I'm attaching their email as well, at the time of releasing my itinerary.

I would like to plan the booking around 10-Jan-2021from Delhi-Dublin. Can you please assist in book this booking.

I had a booking for 25th march Mumbai - Atlanta for 4 people. Flight was cancelled due to covid 19. It was supposed to be fully refunded. Now Lufthansa airlines is saying thay refund has been issued on 18th september. But Goibibo isnsaying they have not received it.
What shall i do as a common man? Its been 9 months now waiting for the refund. Please help me.

I Booked a Emirates flight from Mumbai to Dubai for 21st March. I contacted GOIBIBO to help me with Either Rebook of Refund the Ticket, but they didnt reply i continuously followed still no reply, i contacted Emirates but Emirates is saying contact Go Ibibo, I am helpless Currently.

Its been more than six months my refund is pending from your side. In GOIBIBO application it shows that amount is credited back in my account but the same does not reflect in my account. After raising multiple support tickets i received a call from executive asking me for bank details but when i reply back on the same email i get a reply email saying 'this is a non responsive email id'. My question is when the executive knows that its a no reply email id why does he/she mentions that reply back in same mail . I tried reaching customer service also but there is no option for that also. Please solve this asap and process my refund.
Booking id-NAKG9F9QB
Support Ticket numbers[protected], 31889246

Hello madam/sir,
I am Sarath babu from kaikaluru, Andhra Pradesh, I have booked a ticket from Paris to Bangalore in the month of March for the month of May 2020 in goibibo service for Lufthansa flight, but due to COVID 19, my flight has cancelled. I had asked for a refund from goibibo many times I had mailed them and I try to contact them many times but I haven't got any reply, I very much hopeless now.
please I am hoping you will take any action about this.
This is my reference number NDC8YQFD.
and in the following attachment, I have added my tickets.
Thank you,
Sarath Babu.
sarath.v.[protected]@gmail.com

I booked a flight ticket Booking ID - GOFLI32D[protected] from Bangkok to Hyderabad through Goibibo in 30th March 2020, but my flight got canceled due to COVID.I Tried contacting customer care through call, web form and live chat every possible way. Since from march I tried and finally got a call in October and they said they will refund the amount in 5 workings. But it has been 2months still I didn't receive any refund and I am unable to contact. I tried so many times calling them and submitted many web forms there no response worst experience.

This is to inform you that i have been booked flight from goibibo site in lockdown time, the airline indigo tell me that they refunded the full amount to goibibo, but i did not get it, and there is no such dedicated phone no of goibibo so that i can contact with them directly, i have tried my best to contact with agent, i want my money back i have the indigo refund transaction details toward goibibo
my phone no is [protected], my pnr are NIEKGM AND HMDUSA

I booked a hotel in Mahabaleshwar but When I reached there I found no such hotel, refund my amount and refund all my go cash amount to my bank account

I have booked a both side ticket for 4 person on 03.02.2020, but have not been able to commence the journey due to covid-19 lockdown imposed by government
While both the tickets have been cancelled, only one amount is reflecting in my wallet and the other amount status is showing as processed but not reflecting in wallet
kindly resolve the same at the earliest
Booking ID GOFLDAND[protected]
date of journey from kolkata to agartala 11.04.2020
date of journey from agartala to kolkata 13.04.2020

With respect to the flight ticket booking to be done from my credit shell account, I am not able to modify the details of one passenger namely, Ms.Swara Ranjith. The details populated for the fresh booking is showing as Infant, but actually now she is above 2 years old. The booking ID was GOFLDAND46B[protected]. I need to change the category of the above passenger from infant to child.

I have made request through mail and an auto reply is received with no solution. I tried to reach in customer care numbers but couldn't get anyone. Through the app I have raised a ticket with id 31891108.

I am ready to pay extra amount for the category change. The credit shell can be used only upto March and without the category change mentioned above it is of no use.

I have not received my hotel cancellation refund against a hotel booked on 6th of Nov 2020. They have created a support request for the same and have failed to act upon the same. Refund Request • Task ID :[protected]
Booking ID: HTLXDGJVZZ
Refund amount: 3554

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: I have booked a flight ticket on Nov 5, 2020 but i had to cancel it on 6th Nov. I have not received my refund amount yet.

Kindly check booking details below and let me know the status.

Ticket delivery address : [protected]@gmail.com
Mobile Number :[protected]
Booking ID : GI1B[protected]
Total amount paid : 25, 533.00
PNR/Booking Ref.: OE454L
Date of Booking: 05 Nov 2020 07:14
Cancelled on 06 November 2020 05:47

I book flight 4 tickets from jaipur to Bangalore by goibibo . They deduct amount 27386/- from my account but ticket not booked.

Hi, I have two issues that needs to be resolved.First, my flight with booking id N6EXHU7QC was scheduled on 27 April, which got cancelled due to lockdown due to Pandemic. Now on 7th October I have received message on WhatsApp from goibibo that the money was refunded .Till date I have not received any refund either in my account or in my go cash section. I can't even contact the company on phone or email because nothing is working except that robot Gia.

Other than this, when I login into my account on website then I can see all my past bookings. However, I am not able to see that on the app.

Since, I have checked and money is not refunded .I want you to take immediate action on this complaint. If not, I am bound to take a legal action against your company

As per direction of government goibibo has informed that I will get the refund. But from the last two month I am following with them but till now they have not issued refund after sending all details

I observed a unknown transaction of ₹1115/- debited from my account.
On my e passbook its showing ₹1115/- debited epay to ibibo web Pvt Ltd.
I am sure that i have not done any payment related to these.
Hope to receive my money back
Thank you

Dear concerned,
I made a booking of hotel shivalik view on 2nd december...i made payment of Rs.9718 by internet booking booking pnr [protected]... but the payment has been debited twice from my account. Kindly look into the matter and refund my money at earliest.The booking voucher is attached herewith.
regards
Dr.Manish chandey
[protected]

I have booked goibiob rooms in
JW Marriott Mussoorie Walnut Grove Resort & Spa
Village - Siya, Kempty Fall Rd, Charleville, Mussoorie, Uttarakhand 248179

details as under and gst amount collected by goibibo behalf of hotel but gst bill not provided neither gst amount refunded.

goibibo booking id- HTLAVEWDAJ

HOTEL BOOKING ID- NH[protected]

ADVANCE RECEIPT NUMBER- HDAR[protected]

DATE OF BOOKING- 29.5.2018 (10.05 PM)

NET AMOUNT PAID IN ADVANCE
ROOM CHARGES- 107200
GST CHARGES-30016
NET AMOUNT-137216

WHICH I PAID TO GOIBIBO.COM

MY GST NO IS- 07AAKPA5558M1ZD

Dear Team,
I have booked ticket(Round Trip) for Auckland(New Zealand) to Ahmedabad (India) in February-2020 for which I have paid 125663 Rs..
All flight got cancelled due to Covid-19 Pandemic situation in November-December-2020 but till date refund is not initiated. Flight ticket booking details are below.
Ticket no. 618-[protected], 618-[protected].
Airline - Singapore Airlines.
In addition to that Goibibo Customer care is also not responding.

Due to Covid I have to cancel my ticket from Imphal to Delhi for date 31/08/2020. I cancelled it with Air India .They have put the amount in credit shell against a new Pnr no efskwm I am unable to contact Goibibo after trying many times.then I tried calling and mailed Air India (Airline) as per them as ticket was booked by third party i.e Goibibo refund has ty be processed through them only.
All correspondences with Goibibo were automated both via email and phone. All advice for website or App, there Gia chats and it revolves around same instructions. There no human intervention. Fed up with chatting with Gia and automated call instructions.