Ibibo Group / Goibibo Complaints & Reviews

I had cancelled ticket of my travel through spicejet air line booked through goibibo due to corona pandemic. Ticket PNR as follow
FC6U9T - 4 passangers.

Cancellation email of spice jet is attached. The airline agency confirmed that they have refunded the amount to Goibibo. However, in goibibo website it is showing we have travelled. Also, they have not refund to me.

No customer care contact number is work. Nor I got any reply of my email to goibibo.

It seems they have cheated
Requested to do the needfully
Vimal K. Kotak
[protected]

I booked train ticket using the goibibo application amount deducted from my account but booking was not confirm after that I got message from goibibo I will get my refund on 27th nov bit till now I didn't get any amount I want to know when I will get my refund.. goibibo this type of service you provide us shame on you you stolen money from people

I had booked my flight tickets on goibibo. It was canceled due to the non operation of flight. I received email that my ticket was canceled and refund was initiated and I was supposed to received my refund by 2nd November, 2020.Till date I have not received in my account.

Booked a ticket from delhi to chennai on 6th of november. With pnr kqbfev. And i cancelled it with airline directly. Goibibo booking id. Gofldmtd1b[protected]

I had flight tickets on 25th March from Bangalore to kochi and kochi to male on 25th March 2020 and returning ticket from male to bangalore. Due to lockdown, all the flights got cancelled by the govt. But my money which they refunded was only partial payment. They have deducted some amount which is not fair because we did not cancel any flight and so according to that they should give a complete refund to us.PNR for the flights are as follows
E95WHR, NCJ3TB, K6JDJV

I had booked Hotel Park Prime in Jaipur from November 20, 2020 to November 23, 2020 via booking ID HTL4F3P3LA. The first time I made the payment, I received a message that the payment had failed so I paid again. However, the amount was deducted twice from my account.

I.booked a room from goibibo and my money got deducted . And because of some technical issue booking didn't done and my money was deducted and they said they will refund but I didn't got it back till date I have every proof . Please help me

Credit shell worth 246 available against PNR YD97UW

ME FIR TICKITS BOOK KARUNGI FROM MY DESKTOP SITE.
KAISE BOOK KARU WHAT IS PROCESS TO BOOK MY TICKITS WITH THIS CREDIT SHELL...MY CONTACT NUMBER [protected]/ email [protected]@GMAIL.COM

THANK YOU

I had booked a ticket on 23rd March for April 1st 2020 from Dubai to Lucknow which was cancelled due to COVID-19 nations wide lockdown and then later on airlines refunded the booking to its travel partner Ibibo Group. Airlines confirmed that in writing

From 2 month I am following up to Goibibo for refund they are giving excuses that they tried many times to refund in my account but that getting failed they ask me my bank details for refund I provided that also but nothing till now they haven’t refund

I have booked the ticket with Booking ID GOFLI[protected] • Booked on 16 Feb 2020. Due to lockdown and pandemic flight operation was cancelled hence I could not travel. So I need a refund for the booking and I have called goibibo customer care multiple times, but could not get any help. They send one automated Email and if I follow the step I don't get any refund request option.
You consider this request on priority and issue the refund ASAP.

My flight was on 20 thnovember and 22 nd November from Vijaywada to cuddapah, cuddapah to vijaywada respectively. I tried to cancel on app but it was saying that no information available from truejet but after completion of date it was saying thst trip completed . No option is provided to claim refund. Provide my refund to both journeys

There is a unauthorised transaction on my bank account on 30th oct of amount - 5000 from IBIBO WEB PRIVATE LIMITED. I did not authorise this transaction. Please resolve

Pnr PECIHL is cancelled by me because indigo preponed flight by 5 hours and I chose plan B and cancelled my tickets. I was assured refund of 8030 rupees in 7 working days but still I am waiting for my refund. Please refund me my money as soon as possible .

We had booked ticket via Goibibo for Mumbai to Cairo via Muscat for onward journey on 18th April and return on 29th April as per following booking ID:
1) Parag Mehta -Booking ID - AMDJU3NC9 / PNR no.JYGBTP
2) Alpa Mehta - Booking ID - AMDJUB6PL / PNR no.AUBVIL

As the flight we had booked WY202 dt.18/04/2020 were reschedule to 4.15 pm instead of at 10.30 am, which would not allow me to take a connecting flight WY405 from Muscat at 14.45 hrs, hence i requested for cancellation of booking and full refund as i am entailed for the same as the original flight which i had booked was cancelled and rescheduled by Oman air, and the rescheduled flight wasn't matching my travel schedule.

This was much before the lockdown announced due to Corona virus from 25th April in India.

I had already spoken to Goibibo executive on 20/03/2020 and he
confirmed cancellation of my both above mentioned booking for full refund as flight nonoperational message from airlines.

Now it's more than 7 months and Goibibo neither responds when called them nor respond to emails. As they have registered mobile no. and booking id with them, they automatically disconnect the call when called on their helpline no.

Looking forward to an immediate full refund for my said bookings.

Credit Shell Tickets not being displayed in "My Trips" and unable to Use Available Credit Shell

booking ID: FSGU75MWL (Two PNR's U75MWL & JF9D4K)
Amount: 17988 INR
Phone No: +91 [protected]

The Customer Service also is automated and would not give option to use the same.

Very very very poor and cheater company.
Listen how
I have booked 3 air tickets cost Rs. 43000 by goibibo for Spicejet and flight cancelled.

Now, It is cleared they given credit shell balance for future use.

But I am trying to book tickets continuously but system does not allow to book.

Spicejet told they cant help as your agent is goibibo.

And there is no contact done in goibibo by any mode. They have their ### robo answers they can't understand the issue.

What I do???
43K is not small amount.

Pls CALL TO resolve
Dinesh Kharwar
[protected]

After getting refund amount from airlines before 1 rst Sep and after follow up over mail and phone many times refund is not yet paid. I attach their mail confirming of getting it from airlines.

I booked a flight from Memphis to hyderabad using Goibibo . Due to COVID-19 flight has been cancelled. When I check airlines(United ) I am eligible full refund. Some how I got Travel certificate .

I did request United to refund full amount instead of Travel certificate as it cannot be used in third party sites .

United confirm that Gobibo need to raise request using BSP link . Despite of sending multiple mails to goibibo and talking to them they are not raising request for refund . It is almost $3500 .

Goibibo Support agent always respond with standard message instead of solving actual issue.

Please find the attached message from United . I am not sure what is the problem to raise refund request using BSP link . No one responding to my requests.

INDIGO PNR NUMBER :GJ5U6G Dated 23/1/2020 GOIBIBO Booking ID : GOFLDIOS9DAC[protected]

With the above reference we booked flight tickets from Mangalore to Visakhapatnam on 09/04/2020 From Visakhapatnam to Mangalore on 14/04/2020. Due to Covid-19 pandemic the said flights are cancelled and the refund amount Rs.9, 765/- refunded by Indigo Airline to Your concern. I repeatedly contact for the same refund amount it is under process. Even we calculate from June 2020 it is 5 Months period. But your team not responding regarding my refund amount. I paid through you Rs.10, 524/- but you show Rs.17, 320/- under refund to be processed. Air liner shows refund amount Rs.9, 765/- with the said PNR number GJ5U6G. Why you are not responding to my calls. Now you are active for bookings. Myself also planning to book domestic tickets. Please respond
L SUBBA RAJU

I was having 2 tickets for Siliguri on March. Hence because of covid flights got cancelled.
Goibibo system cancel one ticket and refund 2500/- out off flight was more than 8000/- although received 2nd ticket credit shell.
Now I'm trying that credit shell amount for flight booking which is showing invalid.

Dear team it's just the faurd what are you showing to us please resolve it and let me know
Regards
TAMAL Parui
[protected]