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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Oct 8, 2025
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Ibibo Group / Goibibo reviews & complaints page 76

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V
Vimal Kotak
Nov 28, 2020
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I had cancelled ticket of my travel through spicejet air line booked through goibibo due to corona pandemic. Ticket PNR as follow
FC6U9T - 4 passangers.

Cancellation email of spice jet is attached. The airline agency confirmed that they have refunded the amount to Goibibo. However, in goibibo website it is showing we have travelled. Also, they have not refund to me.

No customer care contact number is work. Nor I got any reply of my email to goibibo.

It seems they have cheated
Requested to do the needfully
Vimal K. Kotak
[protected]
+1 photos
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    A
    Aish07
    Nov 28, 2020
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    Address: Nagpur
    Website: Goibibo

    I booked train ticket using the goibibo application amount deducted from my account but booking was not confirm after that I got message from goibibo I will get my refund on 27th nov bit till now I didn't get any amount I want to know when I will get my refund.. goibibo this type of service you provide us shame on you you stolen money from people
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      M
      monikanahata
      from Powai, Maharashtra
      Nov 27, 2020
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      I had booked my flight tickets on goibibo. It was canceled due to the non operation of flight. I received email that my ticket was canceled and refund was initiated and I was supposed to received my refund by 2nd November, 2020.Till date I have not received in my account.
      +2 photos
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        S
        siva0911
        from Powai, Maharashtra
        Nov 27, 2020
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        Booked a ticket from delhi to chennai on 6th of november. With pnr kqbfev. And i cancelled it with airline directly. Goibibo booking id. Gofldmtd1b[protected]
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          I
          imshikha2111
          from Bengaluru, Karnataka
          Nov 27, 2020
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          Address: Bangalore

          I had flight tickets on 25th March from Bangalore to kochi and kochi to male on 25th March 2020 and returning ticket from male to bangalore. Due to lockdown, all the flights got cancelled by the govt. But my money which they refunded was only partial payment. They have deducted some amount which is not fair because we did not cancel any flight and so according to that they should give a complete refund to us.PNR for the flights are as follows
          E95WHR, NCJ3TB, K6JDJV
          +3 photos
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            Y
            Yamini Kothari
            Nov 27, 2020
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            Website: Goibibo.com

            I had booked Hotel Park Prime in Jaipur from November 20, 2020 to November 23, 2020 via booking ID HTL4F3P3LA. The first time I made the payment, I received a message that the payment had failed so I paid again. However, the amount was deducted twice from my account.
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              M
              Mohinijadon
              Nov 26, 2020
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              I.booked a room from goibibo and my money got deducted . And because of some technical issue booking didn't done and my money was deducted and they said they will refund but I didn't got it back till date I have every proof . Please help me
              +2 photos
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              Dec 01, 2020
              Updated by Mohinijadon
              I didn't got my refund hoe u can show resolved
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                M
                monayem
                from Powai, Maharashtra
                Nov 26, 2020
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                Address: MAHIPALPUR, NEW DELHI

                Credit shell worth 246 available against PNR YD97UW

                ME FIR TICKITS BOOK KARUNGI FROM MY DESKTOP SITE.
                KAISE BOOK KARU WHAT IS PROCESS TO BOOK MY TICKITS WITH THIS CREDIT SHELL...MY CONTACT NUMBER [protected]/ email [protected]@GMAIL.COM

                THANK YOU
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                  R
                  rozikhan123
                  Nov 26, 2020
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                  Address: Gurgaon India

                  I had booked a ticket on 23rd March for April 1st 2020 from Dubai to Lucknow which was cancelled due to COVID-19 nations wide lockdown and then later on airlines refunded the booking to its travel partner Ibibo Group. Airlines confirmed that in writing

                  From 2 month I am following up to Goibibo for refund they are giving excuses that they tried many times to refund in my account but that getting failed they ask me my bank details for refund I provided that also but nothing till now they haven’t refund
                  +1 photos
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                    M
                    Minerva Vijay
                    Nov 26, 2020
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                    I have booked the ticket with Booking ID GOFLI[protected] • Booked on 16 Feb 2020. Due to lockdown and pandemic flight operation was cancelled hence I could not travel. So I need a refund for the booking and I have called goibibo customer care multiple times, but could not get any help. They send one automated Email and if I follow the step I don't get any refund request option.
                    You consider this request on priority and issue the refund ASAP.
                    +1 photos
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                      E
                      EE, Jangareddygudem ISRMC Division
                      from Powai, Maharashtra
                      Nov 26, 2020
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                      My flight was on 20 thnovember and 22 nd November from Vijaywada to cuddapah, cuddapah to vijaywada respectively. I tried to cancel on app but it was saying that no information available from truejet but after completion of date it was saying thst trip completed . No option is provided to claim refund. Provide my refund to both journeys
                      +4 photos
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                        V
                        varunvarghese
                        from Hyderabad, Telangana
                        Nov 26, 2020
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                        There is a unauthorised transaction on my bank account on 30th oct of amount - 5000 from IBIBO WEB PRIVATE LIMITED. I did not authorise this transaction. Please resolve
                        +1 photos
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                          S
                          Soma Lai
                          from Delhi, Delhi
                          Nov 25, 2020
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                          Address: 602/2, lancer Barracks railway colony, near sangeet square, secunderabad
                          Website: Goibibo fights

                          Pnr PECIHL is cancelled by me because indigo preponed flight by 5 hours and I chose plan B and cancelled my tickets. I was assured refund of 8030 rupees in 7 working days but still I am waiting for my refund. Please refund me my money as soon as possible .
                          +1 photos
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                            parag_pi
                            Nov 25, 2020
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                            We had booked ticket via Goibibo for Mumbai to Cairo via Muscat for onward journey on 18th April and return on 29th April as per following booking ID:
                            1) Parag Mehta -Booking ID - AMDJU3NC9 / PNR no.JYGBTP
                            2) Alpa Mehta - Booking ID - AMDJUB6PL / PNR no.AUBVIL

                            As the flight we had booked WY202 dt.18/04/2020 were reschedule to 4.15 pm instead of at 10.30 am, which would not allow me to take a connecting flight WY405 from Muscat at 14.45 hrs, hence i requested for cancellation of booking and full refund as i am entailed for the same as the original flight which i had booked was cancelled and rescheduled by Oman air, and the rescheduled flight wasn't matching my travel schedule.

                            This was much before the lockdown announced due to Corona virus from 25th April in India.

                            I had already spoken to Goibibo executive on 20/03/2020 and he
                            confirmed cancellation of my both above mentioned booking for full refund as flight nonoperational message from airlines.

                            Now it's more than 7 months and Goibibo neither responds when called them nor respond to emails. As they have registered mobile no. and booking id with them, they automatically disconnect the call when called on their helpline no.

                            Looking forward to an immediate full refund for my said bookings.
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                              B
                              bakulmshah
                              Nov 25, 2020
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                              Credit Shell Tickets not being displayed in "My Trips" and unable to Use Available Credit Shell

                              booking ID: FSGU75MWL (Two PNR's U75MWL & JF9D4K)
                              Amount: 17988 INR
                              Phone No: +91 [protected]

                              The Customer Service also is automated and would not give option to use the same.
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                                D
                                Dinesh Kharwar
                                Nov 25, 2020
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                                Address: Hariyana

                                Very very very poor and cheater company.
                                Listen how
                                I have booked 3 air tickets cost Rs. 43000 by goibibo for Spicejet and flight cancelled.

                                Now, It is cleared they given credit shell balance for future use.

                                But I am trying to book tickets continuously but system does not allow to book.

                                Spicejet told they cant help as your agent is goibibo.

                                And there is no contact done in goibibo by any mode. They have their ### robo answers they can't understand the issue.

                                What I do???
                                43K is not small amount.

                                Pls CALL TO resolve
                                Dinesh Kharwar
                                [protected]
                                +1 photos
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                                  N
                                  Nabendu Pati
                                  Nov 25, 2020
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                                  Resolved

                                  After getting refund amount from airlines before 1 rst Sep and after follow up over mail and phone many times refund is not yet paid. I attach their mail confirming of getting it from airlines.
                                  +1 photos
                                  Jan 5, 2021
                                  Complaint marked as Resolved 
                                  They paid the amount after intervention of a person of their parent company, whom I approached through a relative. Experience with them is disgusting. Advice other to avoid them.
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                  Nov 25, 2020
                                  Updated by Nabendu Pati
                                  I just sent a wrong image, So I am sending it now

                                  It is 16 days I raised my complaint, In the mean time GOIBIBO team agents have contacted me to convey some false promise but they have not paid my refund, It is 103 (1rst September)days after confirming that they have received the refund from airlines,
                                  Nothing is done by the company regarding refund.
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                                    S
                                    Satish Chitikena
                                    Nov 25, 2020
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                                    Address: United States of America.

                                    I booked a flight from Memphis to hyderabad using Goibibo . Due to COVID-19 flight has been cancelled. When I check airlines(United ) I am eligible full refund. Some how I got Travel certificate .

                                    I did request United to refund full amount instead of Travel certificate as it cannot be used in third party sites .

                                    United confirm that Gobibo need to raise request using BSP link . Despite of sending multiple mails to goibibo and talking to them they are not raising request for refund . It is almost $3500 .

                                    Goibibo Support agent always respond with standard message instead of solving actual issue.

                                    Please find the attached message from United . I am not sure what is the problem to raise refund request using BSP link . No one responding to my requests.
                                    +1 photos
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                                      S
                                      Subba Raju L
                                      Nov 24, 2020
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                                      Address: Gurugram
                                      Website: www.goibibo.com

                                      INDIGO PNR NUMBER :GJ5U6G Dated 23/1/2020 GOIBIBO Booking ID : GOFLDIOS9DAC[protected]

                                      With the above reference we booked flight tickets from Mangalore to Visakhapatnam on 09/04/2020 From Visakhapatnam to Mangalore on 14/04/2020. Due to Covid-19 pandemic the said flights are cancelled and the refund amount Rs.9, 765/- refunded by Indigo Airline to Your concern. I repeatedly contact for the same refund amount it is under process. Even we calculate from June 2020 it is 5 Months period. But your team not responding regarding my refund amount. I paid through you Rs.10, 524/- but you show Rs.17, 320/- under refund to be processed. Air liner shows refund amount Rs.9, 765/- with the said PNR number GJ5U6G. Why you are not responding to my calls. Now you are active for bookings. Myself also planning to book domestic tickets. Please respond
                                      L SUBBA RAJU
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                                        T
                                        Tamal Parui
                                        Nov 23, 2020
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                                        Address: Nl5, building no 14 room no 15 Sector 11 Nerul near St Augustine high school

                                        I was having 2 tickets for Siliguri on March. Hence because of covid flights got cancelled.
                                        Goibibo system cancel one ticket and refund 2500/- out off flight was more than 8000/- although received 2nd ticket credit shell.
                                        Now I'm trying that credit shell amount for flight booking which is showing invalid.

                                        Dear team it's just the faurd what are you showing to us please resolve it and let me know
                                        Regards
                                        TAMAL Parui
                                        [protected]
                                        +4 photos
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