Ibibo Group / Goibibo Complaints & Reviews

I haven't received my refund yet after the refund was processed two weeks ago(as I was informed by the agents). Now I have been trying to contact agents repeatedly but no body is taking my reports and not responding my emails. I want my refund as soon as possible. It was my hard earned money....

Booking ID GOFLDAND9AAD[protected] • Booked on 01 Jan 2020 flight cancelled due to pandamic, airlines refunded but goibibo hold the money and not refunding the money. please help to get this money refunded....

Goibibo.com doesnt allows the customer to delete/deactivate their account according to the customer's own consent.Even their is no support for this option on their chat bot, mail or helpline number. In case of discontinued use of account. How the customer can delete/deactivate account....

The issue that I have experienced was: BOOKING ID - CARPFFSJ74JI1N1, Date :- 21.11.2020
Cab didn't came for pickup. you can refer my chat where i was intimating that i am unable to contact with cab driver. Nor i received any calls from cab driver.
I tried to reach with the contact details provided for cab driver but i didn't got connected, nor i got support from chat. You can refer my chat with goibbo.
I need my refund...

I several time connecting customer service phone number but call was not connected to person whom I need to talk, very bad service

I want reschedule my booking but not want to reschedule it is showing no sit available or date

I was paid for ticket not hold our money in your account, need to solve my problem and reschedule my previous booking in to nee booking
My booking was 12 April during COVID but airline...

They have given me refund for my ticket cancled due to covd.
They keep saying automated messages in reply.
They never call me, instead i have to call them and wait for days for reply.
and what do get in reply.- same automated messages i got 2 weeks ago.
go ibibo is complete fraud
I wnt my refund back....

We have made booking via GOIBIBO for our travel from Mumbai to Delhi on 1st December 2020 and return on 26th December 2020 via Air Asia Flights. On 16th November Air Asia has informed us through message that our flights were rescheduled to another flight with option to avail the rescheduled flight or ask for 100% refund and ask us to contact travel agent I.e. GOIBIBO. We have tried contacting GOIBIBO via its app but there is no such option...

Dear Goibibo Team,
I planned for a trip from Delhi to Banglore, and I went on the payment screen for the payment, and followed it up but it showed it was failed so id id it again failed.
It showed that the trip was booked but my money has been deducted twice .
I need a immediate refund to my bank account.

I am attaching the details of it....

I have booked my travel via goibibo for 22 Mar 2020.
My airline got cancelled due to corona virus curfew but only 10% of amount was refunded. Ideally 100% amount should have been refunded.

I have been waiting a response from last 6 months from ibibo team but no response yet.

Pls look into it and resolve.

Booking id- GOFLDAND52D[protected]

TRAVEL DATE- 22 MAR 2020...

Date:16-nov-2020
description: the operator told to cancel the bus by our own(they cancelled the service for the day without intimating the passenger we came to know by our own) by saying that they will provide the refund amount with in 7 days .
Booking ID:GOBUSIOS9c26fbb75c...

Dear sir / madam,
I booked a flight for patna to Singapore on 15th March for travel date 18 april.vut due to corona pandemic situation the schedule flight was cancelled by the airlines and sent the email that the refund will be send back to their respective account.but till now nothing have been received from there end.its already 8 months still we are waiting for the same refund to be processed.
Kindly take some immediate...

I had made a reservation on GoIbibo.com (reservation ID: HTLGVU5GJA) on 11Nov and then had to cancel it on the 12th due to solve personal reasons. The full refund for INR 11, 232 was processed by Goibibo on Nov 13 but the refund has not been deposited to my account. The original payment was done through UPI and I believe a refund transaction was attempted in the same mode. However, due to some restrictions, my bank was unable to process the...

The following is my booking information

Name: Sujeyendra tummala
Booking ID: M37BY9

The flight is cancelled by the airline, and when i am asking for refund, it is saying it is still operational and you are asking me to contact the airlines directly. First of all why should i contact the airline directly when i booked the ticket with you agency. Secondly, i contacted them and they say they have clearly...

I had booked flight 6E-563 on 19 Mar from Kolkata to Nagpur and my return flight was on 22 Mar from Nagpur to Kolkata.
But all plans are disturbed by COVID situation.
I had cancelled the ticket and GOIBIBO said they had processed the refund.
Till data I have not received the refund.
Snapshot given below:

Refund Timeline(s)
You Cancelled Sabyasachi Chakraborty for Kolkata-Nagpur +2. Refund...

Dear concerned
I had booked tickets for my wife and kids travel to Cochin for 19th May 2020 PNR T2DSKA Booking ID GOFLD9E88A[protected].
Due to the pandemic and subsequent complete lockdown the flight was canceled and money as per GOIBIBO had been put into credit shell as per the Govt refund criteria then.
In the recent ruling the Govt has told that full refund will be made to the fliers in the lockdown period.
I...

I am waiting for refund for my booking under the PNR JJJQVW. The refund was initiated to my credit card but as I have blocked the credit card it got rejected. As per Goibibo executive they requested for bank details for neft transfer in month of September which was provided to them. I have been following up since 2 month and every time I am getting same reply that it will be completed in 14-14 days. Even the customer care executive are saying...

I had a booking with Goibibo on Apr 9 2020 to Perth from Cochin in Singapore Airlines. Due to pandemic this has been cancelled and confirmed during that time i will be getting the refund as soon as airline refund to Goibibo. I have been following up with Goibibo for last few months and all the time they promise i will be getting the refund soon. When i spoke to SIngapore airline customer care they confirmed all the refund has been sent to...

Please find details Booking ID GOFLDAND4D[protected] PNR - LQQPVR Lucknow to Kolkata Depart on Sun, 17 May 2020 Airlines- Indigo as the flight got cancelled due to lockdown COVID situation. The refund of Rs.9702/- has been credited in gocash wallet on 06 Oct 2020 but it has not been credited into my bank account. kindly transfer the same into my bank.

Shesh Narain Trivedi
[protected]...

We are writing to you in context to the following details:-

Booking ID – AMDQLL8S9
Refund status - GOFLI85DE[protected]
Refund Amount – Rs. 73, 949/-

Above referred booking was done using following credentials: -

Email – [protected]@yahoo.com,
Contact no. - [protected]

With reference to above, the booking was cancelled by airlines due to COVID-19 and airlines...

I had booked a round trip ticket from mumbai to Abu Dhabi for travel in the month of Feb 2020. The return ticket was on 3rd May 2020. However, due to pandemic and subsequent lockdown, airports were shutdown. However, the ticket is still valid till Dec 2020. We wanted to cancel the ticket since it was not travelled and we have been trying to contact Goibibo since last 3-4 months for this and there is not a single response from them. We tried...