Ibibo Group / Goibibo Complaints & Reviews

I had booked flight 6E-563 on 19 Mar from Kolkata to Nagpur and my return flight was on 22 Mar from Nagpur to Kolkata.
But all plans are disturbed by COVID situation.
I had cancelled the ticket and GOIBIBO said they had processed the refund.
Till data I have not received the refund.
Snapshot given below:

Refund Timeline(s)
You Cancelled Sabyasachi Chakraborty for Kolkata-Nagpur +2. Refund of ₹ 14, 021 processed
1
Booking cancelled
02 Nov 2020, 15:56
2
Refund processed : ₹ 14, 021
04 Nov 2020, 19:51
3
Refund reflects in account
Expected By 10 Nov - 11 Nov
₹ 14, 021 has been processed in ICICI ***********3018

Dear concerned
I had booked tickets for my wife and kids travel to Cochin for 19th May 2020 PNR T2DSKA Booking ID GOFLD9E88A[protected].
Due to the pandemic and subsequent complete lockdown the flight was canceled and money as per GOIBIBO had been put into credit shell as per the Govt refund criteria then.
In the recent ruling the Govt has told that full refund will be made to the fliers in the lockdown period.
I have been trying to reach GOIBIO but nothing other than their automated IVR speaks.

I have a kids 8 and 12 yr old. In the prevailing situation of pandemic we are not planning any trip in near future.

I hence request GOIBIBO to refund my entire payment since the airline has already refunded and have already cut the GI amount from my payment

Please in these testing times a loss of 15672 Rs. is a big loss...

Please refund.
Regards
Justin George
[protected]

I am waiting for refund for my booking under the PNR JJJQVW. The refund was initiated to my credit card but as I have blocked the credit card it got rejected. As per Goibibo executive they requested for bank details for neft transfer in month of September which was provided to them. I have been following up since 2 month and every time I am getting same reply that it will be completed in 14-14 days. Even the customer care executive are saying the same but this is now 2 months. Enclosed PNR detail and mail following.

I had a booking with Goibibo on Apr 9 2020 to Perth from Cochin in Singapore Airlines. Due to pandemic this has been cancelled and confirmed during that time i will be getting the refund as soon as airline refund to Goibibo. I have been following up with Goibibo for last few months and all the time they promise i will be getting the refund soon. When i spoke to SIngapore airline customer care they confirmed all the refund has been sent to the service providers. I posted about this on Social media and even in those platform Goibibo confirmed they will send the refund soon. SO far i have not received any refund. Could you please take this up.

My booking ID - GOFLI290FC[protected]
Name - Sinju k k
Secotor - COK_PER_COK

Please find details Booking ID GOFLDAND4D[protected] PNR - LQQPVR Lucknow to Kolkata Depart on Sun, 17 May 2020 Airlines- Indigo as the flight got cancelled due to lockdown COVID situation. The refund of Rs.9702/- has been credited in gocash wallet on 06 Oct 2020 but it has not been credited into my bank account. kindly transfer the same into my bank.

Shesh Narain Trivedi
[protected]

We are writing to you in context to the following details:-

Booking ID – AMDQLL8S9
Refund status - GOFLI85DE[protected]
Refund Amount – Rs. 73, 949/-

Above referred booking was done using following credentials: -

Email – [protected]@yahoo.com,
Contact no. - [protected]

With reference to above, the booking was cancelled by airlines due to COVID-19 and airlines refunded the amount of Rs. 73, 949/- to Goibibo which is further credited by Goibibo, as per the email dated 26th October 2020 at 1:19 PM sent to [protected]@yahoo.com via Goibibo's email id - [protected]@goibibo.com (email copy attached for ready reference), to the wallet associated with Mr. Lokesh's email id.

Now we are facing a technical issue which I am listing down for better clarity:-

1. We are not able to login to the ID associated to [protected]@yahoo.com. As we forgot the password.
2. The user ID was created using Indian mobile number but now the user (Mr. Lokesh Mathur) shifted to USA so while booking the ticket he used his US mobile number i.e. [protected].
3. When we are trying to generate the new password using this number we are not getting the SMS as the number is from US and Goibibo system does not take +1 country code.
4. We called on following customer care numbers from our other Indian mobile number ([protected]) –

a.[protected],

b.[protected],

c.[protected],

d.[protected],

e.[protected],

f.[protected].
but all the efforts were unsuccessful and did not responded as desired because flight booking was done using other contact number and system was not able to retrieve the booking.


Now we seek your support to get:-

1. Access to our login ID,
2. Assign new contact number either Indian or US to the ID as per the system’s feasibility.
3. Book new ticket using the refund amount.

If above options are not possible then refund the amount to SBI credit card through which Booking was done. Last three digits of the card is 4570.

I had booked a round trip ticket from mumbai to Abu Dhabi for travel in the month of Feb 2020. The return ticket was on 3rd May 2020. However, due to pandemic and subsequent lockdown, airports were shutdown. However, the ticket is still valid till Dec 2020. We wanted to cancel the ticket since it was not travelled and we have been trying to contact Goibibo since last 3-4 months for this and there is not a single response from them. We tried several contact numbers or email id at Goibibo but that is not functional. They provide a link which opens up to a page as shown in attachment. Please help us what is to be done further. Booking was done through Goibibo mobile app.

Its so frustrating to know that Goibibo does not have any customer support at all that is functional during this pandemic situation. I am never going to use goibibo for any bookings further and will not recommend anybody to use their services.

I had booked a round trip ticket from mumbai to Abu Dhabi for my parents for travel in the month of Feb. With a 3-month visa, their return was expected on 3rd May 2020. However, due to pandemic and subsequent lockdown and airports shutdown, the return journey took place in August 2020. This happened from Dubai even after having ticket from Abu Dhabi. This is because of medical emergency where we had to leave to Mumbai for treatments and Abu Dhabi airport was shutdown at the time. However, the ticket was valid till Dec 2020. We wanted to cancel the ticket since it was not travelled and we have been trying to contact Go-ibibo since last 3-4 months for this and there is not a single response from them. We tried several contact numbers or email id at Goibibo but that is not functional. Please let us know further information at below details:
Name: Rakesh R
Email: [protected]@gmail.com

Its so frustrating to know that Goibibo does not have any customer support at all that is functional during this pandemic situation. I am never going to use goibibo for any bookings further and will not recommend anybody to use their services.

I have paid Rs 1889 for hotel vihas tiupathi booking.while booking transaction failed but amount deducted from my account.
I request you to please transfer my money back to my account.
Details of the transaction
payu/[protected]/[protected]/Hote Booking

I booked a ticket on Air Asia flight I5 556 from Kolkata to Chennai for three persons with PNR F4MKKA for travel on 18th May 2020 Goibibo app. Due to COVID19 the flight was cancelled and the amount was refunded to Goibibo by Air Asia on 29th Oct 2020. But Goibibo has not refunded the amount to my booking instrument and has kept it in it's wallet which it says belongs to my account. Despite of my many attempts to request refund, none of them have gone through because the app is designed in such way not accept such refund requests. You can check for yourself whether my allegations are true or not. This is surely their tactic to not refund the amount and keep it in their wallet. ( Ironically, how can they keep my wallet when I didn't ask them to?)

In Goibibo mobile app, it is showing that I can transfer GoCash + Balance into my personal bank account but while doing so.. system is showing error as attached in the screenshot. Unable to connect with their customer care support executive as post playing recorded message, their call gets disconnected and they are not even replying over mails n twitter.

Due to one of my flights cancelled, i got go cash in my wallet. From there i got an option to transfer it to my account. And i have placed the request as well. However, the amount does not came to my account yet. Its been 10 days now.

Could you please escalate it.
Booking id are
GOFLDAND2A2CD[protected]
GOFLDANDA[protected]

I booked flight ticket with kuwait airways via goibibo and booking
id : TUA577W3C.
The flight was scheduled on April 1st 2020 and it got cancelled due
to first phase lockdown due to covid 19 pandemic.

Kuwait airways has already refunded the entire money to goibibo wallet.
Since 6 months I am trying to get in touch with goibibo to get refund to my bank account via their email id or phone number, but nothing works.

Finally I got their reply on facebook and since two months they are giving
fake assurances to initiate refund and wait for 10days every time I raise a complaint with them.

Its been 2 months and I keep following up with them on daily basic and I am not getting any proper response about refund.

now i am really doubting that Goibibo has any intentions of refunding money.

Please help me on this.

I have not received my refund amount into my bank account of cancelled flight ticket and not able to call customer care number. All the numbers of customer care is not in running condition.

Regards,
Shesh Narain Trivedi
Mobile No.[protected]

Dear Team,

I am requesting you help as I am not getting the refund from the Ibibo group/Goibibo for the flights that were cancelled during the lockdown imposed from March 25th to 31st may. My booking ID was GOFLDANDE38AF[protected]. There mail id doesn't respond and the ph number given doesn't exist. My flight carrier Indigo has already refunded the amount but GOIBIBO is storing it as Gocash + and not letting me withdraw the money.

After several complaints in twitter, they said they initiated the refund and I will get it within 7-10 days. However 10 days have passed still I haven't received any refund. Kindly help.

This mail is in regards to Goibibo booking GOFLDMTIOS53EC[protected]

Amount refunded is not calculated properly by goibibo.Please note below the breakup price and arrange to refund complete amount

Amount to be paid for two way flight booking =13340
Discount flash applied by goibibo= 1000 (-)
Total amount paid for booking : 12340
Amount paid for Indigo Indore to Patna flight= Rs 6267
Amount paid for GOair Patna to Indore flight= 6613
D+E=12880
Reversal of Goibibo service fee (two way ticket)= 460 (-)
Effective discount (two way ticket)= 540 (-)
Total booking amount=[protected]= 12340

Amount of Rs 6613 is refunded by airlines to goibibo however Goibibo has refunded only Rs 5613 to me and deducted rs 1000.

Kindly look in to it arrange the complete refund.

Yesterday bus operator VRL immediately canceled bus from Hyderabad to Bangalore, Zbut Goibibo has not updated the trip as cancelled and not initiated refund of 1015, and showing as completed

Goibibo is not refunding the money from 1.5 months. I called them 20 times and mailed them more than 50 times. Every time same reply we are working on it. The refund was credited by spicejet because of cancelled flight and fraud goibibo has just eaten all the money.

Hi Team
My name is Sreeram. I work and live in Ireland.
I have booked my flights recently providing my Irish number with indian netbanking.
I have logged in British airways recently and find our connecting flights postponed to one day with my initial flight and connecting flights are now on two different days.
When I try to reach customer support all I can reach is Ivr options which sends me links to modify/cancel tickets which doesn't work either.
Unable to manage booking without providing indian no too. It's frustrating that Im not able to fix this. Can somebody reach me our to modify my booking please?

Dear Team,

I had booked a CAB for one way trip (Booking ID CARPAFT0QXOG50A Vehicle No. RJ14TB8721/SEDAN) from your online application on dated 13 Nov-2020 for journey from Jaipur to Ajmer. As per Booking ticket it was showing the destination is only 142 KM from pickup point.
As per E Ticket, the pickup time was 8:00 PM but the driver Mr. Kedar Prasad Khatik contact no. [protected] arrived at the pickup point at 8.12 PM wherein we were ready for onboarding at 7.45 PM. Once we started journey at 8:16 PM. The driver stopped the Cab at a point where he wanted to see an accident on Highway and he spent approx 15 mins. After this he resumed our journey he tried to avoid First Toll tax. He turned the cab into a village. I asked him about this then he said, this is short cut and he wants to save toll tax. He didn't take my concern before moving into the village. Due to this nonsense move, his car got punctured on Highway after crossed the village and the changed the stepney and this activity takes around 20 mins. Again we resumed our journey and after resumed journey he stopped CAB again after 10 mins of travelling and excused that he wants to get repair his punctured tyre. Again this activity took 25-30 mins. Finally I asked him to resume journey and do not stop till we arrive at our destination.
Once we arrived at our destination and time was around 11.20 PM. I paid the driver a balance amount of Rs. 1489 (I paid 1500 by Cash) but the driver asked for an extra Rs. 262. I asked him about for the extra charge he said that journey crossed 11.00 PM hence you had to pay extra night charges.
The total journey was only for 142 KMs. only where the average time for travel takes only 2 Hours or 2.5 Hours. But the driver tries to be over smart and waste time to stretch the journey till 11.20 PM. In the whole journey he wasted around 60 minutes or more (including delayed pick up time) also he drove very slow to increase journey time. Also the driver threatened me that he would complain at the police station. I paid him Rs. 1500 cash but he didn't report to your customer care team. I got a call from your customer care team on Dt 13 Nov-2020 at 11:51 PM and they didn't support me also as not reply again.
Please note that I was travelling with my family (my wife and 3 little daughters) and the driver put our lives into danger, when he moved the cab out of track to save some bucks (toll tax).
This was very unprofessional behaviour from your driver and your customer care team.
Now I am seeking support from your side to clear my bill and take appropriate action against the driver.