Ibibo Group / Goibibo Complaints & Reviews

Had canceled my flight ticket when the Jet airways was a out to temporary shutdown. I am supposed to get about 10, 000 rupees refund. But not yet got it. Flight was cancelled much before the Date of Journey 23 May 2019. And till now no information. I hd booked my flight ticket through GOIBIBO. They are straightly denying their responsibility and saying they did not gt from Jet airways. They are not even providing any detail of filed claims. Please help to guide me how I can get refund?

Dear Sir/ Madam,

Greetings of the day,
Please Take Action Against Goibibo. Details given below.

I Gurramkonda Jakeer,
have been waiting since (180 days ) from 15h May 2020 for my refund .PNR Ref: VRFTYJ.

On 4th Nov 2020 Authorization had already done by Sri Lankan Airlines Reference REFUND NUMBER: [protected]
Against My Refund Application Number: [protected] . Refund amount to Passenger : 37105/-. P F A for the same.

As it had been Authorized already By Airlines So I have requested to Goibibo (The Authorized Appointed Online Portal) to do auto - Credit the Amount to My HDFC bank Account Because I had paid through online net banking. On 19 th Feb 2020.

But Goibibo Not Updated in the portal. And Also they are misguiding me by updating to wait for more days saying it had not authorized from Sri Lankan Airlines. But In fact Sri Lankan Air Liines already sent mail About refund with details PDF Attached.

As authorized and Operation Completed on[protected] at 16:16:35 by the Concerned authority. Sri Lankan Airlines form (I A T A).

Please Check the proof Attached.

So, I request you Please take action against Goibibo to avoid further delay . I will show my real gratitude for the same.

All details furnished for your kind reference.

Please find attached .

With Regards,
GURRAMKONDA JAKEER.

I recieved the refund from goibibo on 26/10/2020 not to my account but instead they have added to their wallet called go cash and I have tried every means to contact goibibo as to how will I get my refund to my account but no one responded with any satisfactory answer...it's frustrating and stressful.

PNR No: Amount Transaction ID: Date of Refund fromAirline
JQMYPR 3, 373.00 [protected] 05/10/2020
TKZFHJ 3, 626.00 [protected] 04/11/2020
VKWGJW 20, 238.00 [protected] 29/10/2020
MLCMQT 21, 756.00 [protected] 04/11/2020

The above are my flight booking details thru Goibibo on Indigo Airlines. As advised by the APP GIA I spoke to the airlines for refund as the condition to travel was very stringent and 3 of the passengers were above 70 years old and had no choice also due to the time restriction of travel booking.

As per the mails sent to me by Goibibo JQMYPR amount was refunded on 26/10/2020, VKWGJW amount should have reflected in my acoount between 07-10/11/2020 and MLCMQT will reflect in my account by 15/11/2020, but to my dismay both the amounts are not reflecting and have no way of contacting Goibibo via phone, email or thru the APP Gia as Gia is responding as " Uh-oh! Something went wrong while fetching that information. Please type 'hi'" from the past 5-6 hours.

In these circumstances it is very frustrating cause you are not able to talk to anybody and you are totally in the dark because all your planning of Diwali has gone haywire and nobody seems to bother to attend and assure you that nothing is wrong.

Sir, I request you to kindly step in and resolve this issue as I am in urgent need of the funds and this is my only hope.
Thanking you,
Regards, Lakshman Vinay

Hi,
I have received refund from my last flight booking in Go Cash+ wallet. Then i withdrawn money to bank. its been more than 20 days there no sign of refund its like money is vanished. My account mobile number is [protected]

Login ID with Goibibo - [protected]

BOOKING ID - GOFLDANDA5A5D[protected] ( PNR W07X1I) (DELHI - KOZHIKODE TRAVELING DATE - APRIL 2020, COVID ISSUE FLIGHT CANCELLED, AIR INDIA)
BOOKING ID - GOFLDANDF6B8D[protected] (PNR XS71NM) (COIMBATORE - DELHI TRAVELLING DATE - APRIL 2020, COVID ISSUE FLIGHT CANCELLED, AIR INDIA)
BOOKING ID - GOFLDAND284CC[protected] (PNR Q3WKGY) (DELHI - KOCHI TRAVELLING DATE - APRIL 2020, COVID ISSUE FLIGHT CANCELLED, VISTARA)

Above 3 bookings where made in march 2020 with goibibo, but due to pandemic situaion in april 2020 every flights where cancelled. Now am continuously trying to cancel and refund the same but the same option not available, only option available is credit shell and same to book for different date where as the price difference to pay. Basic problem with first two booking with air india is I have to pay another 100 % more as price difference, what illogical and fraud happening here..they are claiming that my ticket was offer ticket but then Its not my issue, at-least refund my money or at-least provide my one passenger ticket for the same price (as booking covered for 3 passengers (1 infant turn now above 2 years old)) Am ready to travel in single instead of three passengers so that i can cover the price difference with that, more my family who are co-passenger no plan to travel for a year at-least. The customer service of both goibibo and airindia are so pathetic, vistara at-least good and supportive. Goibibo even dont have any human customer care system, just a automatic bot and fooling around in loop. Kindly help me with the issue. am even ready to part a percentage of refund as fees on legally helping to claim my money back from these ruthless goibibo and Air India.

Shaijal
[protected]@gmail.com
[protected]

I cannot pay more 100 percent as price difference for air india ticket. Means my ticket price was 6900 (approx. ) and 7200 (approx.), now as price difference am asked to pay another 6500 and 7000 respectively which is not acceptable. (Related to air india, first two bookings above)

My both tickets of air india contains 3 passengers. Am ready to travel alone. Then provide my single passenger ticket there by adjusting your absurd fraud price difference. or refund my entire amount.

Shaijal
[protected]
[protected]@gmail.com

I have tried to book hotel on[protected] from goibibo.com. The amount got deducted from my SBI bank account but booking was not confirmed. Immediately i called goibibo customer care he said amount will be refunded. but still not refunded.
also presently i am trying to call/mail customer care but couldnot connect to them as it seems they have blogged me.
very unprofessional and unethical approach of goibibo

I had booked 2 tickets (PNR- HLFDD and H9EJW) from (Tel Aviv, Israel to Calcutta) TLV to CCU to TLV (round trip) for 2nd April-25th April, 2020 and the flight was automatically cancelled by airlines as Covid Cancellation. Tickets were in AIR INDIA flight and booked through GOIBIBO website online.
The tickets were initially suspended (with facility o[censored]sage till September 2020 with cost adjustments) and there was no cancellation option provided by GoIbibo, but then in August 2020, tickets were allowed to be cancelled with full refund. It was then when I initiated cancellation of the tickets and since then I have not received my refund which was to be given in by 21-45 days since cancellation.
When I contacted Air India, they first verified all the ticket details but then clearly stated that this was out of their hands and the refund was to be provided by GoIbibo. I have tried to contact GoIbibo multiple times but they have not been very responsive. Finally, I contacted them on their facebook page where they replied that the “RA Approval TAT” set by the airlines is beyond their control so they cannot help me further and after a log discussion finally they give a RA number 5989771. What I will do with this RA number I need my money back. What the extreme torture is this- I am giving GOIBIBO thousand of no[protected]t7848987 [protected] 819187 34272908984147894687575 8493483908298297562875 87y34585882 [protected] does it mean anything that the hell is this. It's more the 0ne lakh rupees and you are showing me RA numbers. I am totally frustrated with this GOIBIBO fellow, they block everything on their website you cant click on the customer support/ helpline section, any update about the cancellation. What is this?
As a consumer, I feel cheated and extremely harassed and would like to launch a serious complaint against both the airlines and GoIbibo for this kind of demeanor. Please help me on this matter so that I can get a refund of both the tickets.

While doing a hotel booking, my transaction was successful and money was debited and i received message from Goibibo saying transaction was unsuccessful. I waited for money to get reversed but it didn't. When I enquired from bank and merchant Goggle pay and both declared that transaction was successful from their end. 8449 rs money is claimed by Benifciary that is Goibibo which is not yet reversed. This is clearly a fraud and I want my money back

I am rescheduled my flight and hotel due to a health emergency. However no help has been provided. No details have been shared. They don`t have any customer care option to speak to anyone only IVR. Never using this pathethic website again.

I booked ticket on 17 oct, 2020
Transaction ID :HDF55A345CA27C046DD9AFC57791D3CCDCA
My bookings dint confirm but money got deducted

My ticket cancelled due to covid 19 but no refund of 31599 INR from goibibo.
I sent lots of emails but no reply.
I tried calling on their numbers but for over 6 months no reply.
None of their customer care numbers or emails works.
It has been over a long period of time and I have been paying interest to the bank which has brought me to a sum of over 45000 INR and due to covid, I have no source of repaying the huge amount.

Kindly, help me out.

Refund amount for the Ticket booked with PNR O8KD3E with Airasia airlines through Goibibo is not received from goibibo. Airasia already processed their refund to Goibibo. It’s been 15 days since the money is with goibibo and they have not thought once to contact Neither they give us option to contact them as all nos available online are useless

Hi,

This is with respect to my flight booking from Jorhat to Patna on 27th of November 2020 which got cancelled by the airline.

Airlines have already processed the refund and I have shared all relevant documents in the Goibibo portal.

When I login to my account and check for the cancelled bookings, it shows the refund is processed and it will reflect in my bank account by 2nd November max. But today it is 11th of November but still I have not received my refund.

There is no email id also where I can raise this concern because of COVID 19.

Thanks and best regards,
Priyangu Sarmah

This is in reference to my booking id GOFLD64DCD[protected], for my flight from Pune to Guwahati(Via Delhi) on 13th April, 2020. My flight was cancelled due to covid and don't have the refund/credit yet.
When I directly contacted the Vistara airlines, they said since it was a booking through agent, I need to contact the agent(Goibibo) for the same. There was no reply from Goibibo side when I contaced via email, and no one cares to receive the customer care helpline.

I had booked my round flight ticket from Chennai to Montreal through Goibibo platform, Due to International Lockdown and global pandemic, I had cancelled my tickets and claimed a refund. I had contacted and raised several queries to GoIbibo Care (customer care), initially, they responded and claim that once they receive a refund from Airline Lufthansa, they would credit the payment in my account. But it has been 6 months, there is no progress, for past one week they are not taking up queries responding and all their customer care contact number became out of service. Now I couldn't able to get my refund and even not able to contact Goibibo Ibibo Web Private Limited.

When I contacted my airlines Lufthansa Customer Service, they claimed that my booking agent has not filed any refund request to them, Whereas Goibibo has lied to their customer that the airline didn't process their refund request.

My Turkish Airlines international flight tickets to & from Mumbai Malta through goibobo were cancelled due to pendamic and refunded to goibobo wallet. Now goibobo does not transfer the amount to my bank account. I have been requesting them since 27th Oct 2020. Everytime the call center says that transfer has been initiated and within 5 days it will reflect in my account. But nothing has happened yet.

Refund amount for the Ticket booked with PNR TDBTYB with Indigo airlines through Goibibo is not received from goibibo. Indigo already processed their refund to Goibibo account. Screenshot of email attached.

I had booked 3 tickets for bom-vns for 21apr 2020, and total cost was 10800/-and it got cancelled automatically due to pandemic, and today I got refund of 1500/- I don't why goibibo cancelled booking because I never asked them to do any thing, when I called air vistara they refused to give any answer and asked me to contact goibibo, I need my full amount back as per supreme court order, or they need to give me alternative booking.

Company Name: ibibo Group Private Limited (aka Goibibo)

Address:
ibibo Group Private Limited,
18th Floor Tower A, B and
19th Floor Tower A, B, C,
Epitome Building No 5, DLF Cyber City,
DLF Phase 3, Gurgaon 122002 (India)
GSTN Number:06AAHCP1178L1Z4
SAC Code:998551

I have contacted goibibo customer care services so many times during the last one month, and I have tried all possible ways of getting my refund.

Date of booking: 11th December 2019
Date of Flight Departure: 4th April 2020
Date of Refund Received: June month
Date of request for the refund in my account: June month

When my flight got canceled, I tried to contact Goibibo to take initiative as my travel partner and ask for my refund from Singapore airlines, they told me that we can't do anything about it and can't help you with that. So I directly contacted Singapore airlines and convinced them to get my refund back from them. Finally when they agreed to give a full refund without deducting a single penny, then I told Goibibo about it, and then they credited the refund amount in their website's wallet. I immediately sent an email stating that I don't want money to be there in any wallet, and I wanted it on my bank account or original mode of payment. for which I haven't got a single reply from them.

Then on 5th Oct 2020, I again tried to call them stating that I want my refund back on my bank account, for which they assured that they will transfer the said amount within 3-7 working days. Then, they asked me for my bank details, which I provided immediately. Exactly after one week, I again called them back saying that I haven't received any refund yet, to answer that they told me that they have tried to pay but due to some issue, the payment got canceled, and hence they will try again and now the new waiting time was again 3-7 days. I have waited and still haven't got any refund and hence called again, and I got an answer, that payment has been done from their side, and I should already have received the same. so I denied that I haven't got any refund, so as to prove they ask my bank statement, and hence I provided them my bank statement immediately. Now, after providing that I again waited for some more days, and tried to contact them and asked about my refund, they told me that due to so and so rules, they can't transfer the refund to my Savings account and they can only process the refund on the original mode of payment. if I want to transfer money to my bank account then I need to provide a letter of authorization. after that on the next day, I told them I am agreeing with them, and they can transfer my refund in the original mode of payment instead of my bank account. Then, they told me they will do the same within again 3-7 days. for which I have waited, and obviously haven't received payment, then I called them again, and they now told me that, since your payment time is more than 6 months, we cannot transfer the amount to your original mode of payment, and we need to manually transfer the fund to your bank account only. now at this time, they have asked me for my bank details for the 4th time, and then now they asked me to submit my canceled cheque, which I submitted immediately. Then again they told me to wait again for more 3-7 days, which I waited, then after 7 days, today I have called them, and they are telling me that the ticket is in progress, and the refund team is working on it. they refused to give me an answer which I asked that what was your refund team doing on my issue for the last 7 days? they gave no answer, then I asked, have your refund team processed the amount from your side? they haven't answered, then I asked, can you give me any contact details of your grievance department, they told me that they don't have any kind of department, then I asked about their CEO's email id, they haven't given me one. and they told me that they are working on it and wait for some time you will get the amount (the answer I am hearing now since more than one month) there is no solid action taken from their side and no good answer I received from them.