Ibibo Group / Goibibo Complaints & Reviews

It’s been more than 6 months following up with Goibibo about my refund status. Everytime they ask me to wait for 10-12 business days. The amount has already cleared from the airlines bt Goibibo is not crediting it into my account.

Dear Sir/Madam,

I had booked an indigo flight ticket on 4th September for a travel date 30th September 2020. Due to some personal issues I extended my journey date to 31st Oct 2020. one day I tried to do a web check and then I saw that my flight time had been changed. Due to change in time I cancelled my booked ticket on 17th Oct 2020 and got a cancelled receipt showing a refund amount of Rs. 4106.

I contacted the Indigo customer care team regarding my refund . they are saying they have refunded this amount to Go IBIBO.

Now I requested you to please refund my Rs. 4106 into my bank account at the earliest.

Passenger Name :- Ashutosh Kumar Pandey
Contact No :- [protected]
Mail ID :- [protected]@gmail.com
PNR :- BGHLQC
Flight No. :- 6E5374(A320)

Regards
Ashutosh Kumar Pandey
Mobile No.- [protected]

I had booked the tickets through Goibibo. PNR Number of Spicejet is XF836N. The airline cancelled the flight during April 2020 and initially put the money in the credit shell. After my request, they had initiated the refund through Goibibo. Now Goibibo folks are not responding to emails or calls. Their automated call disconnects after a few minutes. Their website page for refunds does not accept any request. While the airline has refunded the amount, Goibibo is refusing.

Hi Indian Consumer Complain Firum

from last Six month, i am trying to contact to goibibo but goibibo help desk is not working. I am extremely dissatisfied with goibibo.

Finally last month I have raised complain through your forum and my refund amount directly credited in goibibo GO cash Account but I require this amount in my Bank account.

So please Do needful.

Booking ID - GOFLDB1CC[protected]

₹ 20, 184 has been processed in goibibo GoCash

I booked my indigo flight ticket from goibibo for Hyderabad to Kolkata on 19th October 2020 ( 6E944).
Money has been deducted from my account but the ticket was not booked due to technical error and it shows payment failed.

It has been more than 5 days and I have not got refund of this amount. I am not able to contact customer care nor it is coming in bookings or cancelled order. Also the bank customer care says that money has been received in goibibo account.

Please give me back the refund at the earliest.

I have booked my ticket visa GOIBIBO which has fallen on a date after COVID started and requested a refund and was issued the same after 9 months since i started asking for it.

I am trying through different means to communicate with the team and all that redirects me to GIA, a chatbot which never understands what customers concern is.

I sincerely urge the team to have a forum or email or phone support to address grievances of existing customers whose money is held through you people.

It is the value created by an organisation that matters and in this occasion, i dont mind saying I am soo frustrated with the quality of service which GOIBIBO lacked in,

I understand the pandemic situation has created a lot of mess and as an organisation, you just need to listen to a customer for which there should be some means of communication.

Please help me to get in touch with any of your support team member.

Regards
Pradeep Narsupalli
[protected]@gmail.com

Hi,

This is my second complaint after not getting a satisfactory response on the first one (first complaint ref: 2320839).

I booked my ticket from Kolkata to London amounting INR 48307 (PNR: REVWFI) and was supposed to fly on 20th Apr 2019. My flight was auto-cancelled by the airline.

I cannot raise a refund request with the airline directly as Goibibo was involved in the process.

Since Apr 2019, I have not received any comforting reply or proof of evidence from Goibibo on the refund request submitted by them. Tried all the possible means - Twitter, Sent mail to the management (including CEO) but they all seem to be thick-skinned and extremely laid-back. Every time the team on the ground shamelessly provided the same vague response "We are following-up with the airline" without any substantial proof if they are actually taking it seriously.

INR 48307 is not a small amount and it is my hard earned money. I deserve to know when I would be getting my refund as Jet has started processing the requests. I am bound to question the company's integrity and management intention after my horrible experience with Goibibo since more than a year.

I need a comforting and specific response as to when my refund would get processed or credited to my account. If they do not have a specific answer - please prove with the evidence that refund claim has been submitted to the airline, how many times you have followed-up with the Jet Airways team and what is the response from them.

IT IS HIGH TIME THAT GOIBIBO TEAM WAKE UP AND START TAKING CONSUMER GRIEVANCES SERIOUSLY. EVERY TIME SHORTCUTS DO NOT WORK.

REQUEST CONSUMER FORUM TEAM TO PLEASE INTERVENE ON THIS REQUEST.

Thanks,
Anupam Sharma

This is regarding Booking ID: GOFLDAND77A[protected]Rs. 4586) and Booking ID: GOFLDAND7DBDF[protected] (Rs.9216) that both the bookings have cancelled by the airline and GOIBIBO processed the Refund on 7th Oct 2020 and 8th Oct 2020 respectively. However, the amount stated above have been refunded to the goibibo wallet (goCash+) without my consent. Now I am unable to withdraw these funds to my bank account from goCash+ as the option for withdrawal on goibibo app is NOT WORKING and it is redirecting to automated chat session which doesn't understand my query at all. I tried to contact goibibo on call but only IVR is responding. I am unable to contact them in person. I have sent an email to [protected]@goibibo.com but received a response starting that it's a non-responsive email address. Kindly process the refund to my bank account.

I booked a fairdeal hotel by marriott at amritsar and paid by my debit card but unfortunately my payment got deducted from my account but reservation got canceled with reason mentioning payment failure please initiate my refund its already tough to contact u guys
transaction id for the payment is [protected]
done at 6.27 pm on 27.10.20

Regards
Prabhsimran
[protected]
[protected]@gmail.com

I have made three reservations in goair airlines via. goibibo for the travel during the last week of March, 2020. The flights have been cancelled by the airlines itself due to pandemic . After a constant fight with the goair airlines we could manage to get the refund from them. (Attached the mail from go air transferring the amount to goibibo, our travel agent). Now Goibibo as our travel agent is just holding our money and they cant be accessible now via customer care phone or mail. Please help me to get the amount holding by goibibo illegally.

Dear Sir/madam,
I have booked two tickets (PNR no.Y4K42B and . IC59FG) through goibibo for 10 seats for traveling from Pune PNQ to Bangalore BLR in flight spicejet SG-517 traveling date-7/05/2020 15:45.

Goibibo Booking id - GOFLDANDDD67B[protected]
GOFLDANDCA2F[protected]

Total Amount - Rs.21833

Due to cancellation of flights, please refund my amount as early as possible.Supreme court already declared the same.

Thanks & Regards
Laxman Bhong
[protected]

Dear Sir/Madam,

I have booked Go Air Flight No. – G8 2610 with PNR C9W3VT travel date – 21 June 2020 for three passengers via Goibibo App with Booking ID – GOFLDANDAC[protected]. While booking this flight I have also taken Cancellation Protection of Rs. – 1797.

This flight was cancelled by Go Air. Now as per latest DCGA and Honorable Supreme Court orders, this amount should be refunded to the passengers account.

I have talked to your customer care and GOIBIBO customer care many times but both are very unprofessional and they are not providing any solution neither providing me any complain number.

Kindly initiate the refund for said PNR and resolve this issue. Delay at your side to resolve this issue will result into further escalation of this matter to appropriate authorities.

Booked a ticket for a flight on 15th June 2020 from delhi to mumbai by air India. Received a message on 12th June 2020 that the said flight on 15th June stands cancelled due to COVID. Tried to get a refund from GOIBIBO since I paid the amount there, GOIBIBO says the flight operated when it did not and refuses to refund my money which it got from the airlines. The supreme Court passed a judgement saying that all flights cancelled due to COVID will be given full refund. No way to contact GOIBIBO or the airlines. Cheating going on here.

Goibibo is doing fraud by booking customers travel book. trying to connect them but not able to join. sent more than 50 emails not even replying back. Even marking their SVP Mr. Dhruv Pathak. take some legal action against them.

I had booked my flight from Goibibo app, but the airline cancelled it for some reason. The airline has accepted my request of full refund on my flight from Delhi to Pune (PNR Number - W4J3WW) scheduled for 27/11/2020.
But your Goibibo app has yet to give me any information about it, the app has not been updated about my flight cancellation and the helpline numbers are being useless.

Sir I have booked my ticket from Delhi to Pune on 27/11/2020. AirAsia has cancelled the flight and informed me on 17.10/2020.but goibibo app is not updated till today i.e.22/10/2020. I want my refund.

Sir im facing very worsrt experience with goibibo, no proper reply for my mail nor no one attending phone calls. my pnr no S5B7SB three times changed because of flights canelled by spicejet, then Ive asked for refund but spicejet put it in credit shell and validity upto 31st may 21, but goibibo says validity upto 28th feb.21. but both are useless problem using credit shell.while booking goibibo saying not accepted by airlines for the same passenger, so better i need full refund for my ticket that is my request to both goibibo as well as to spicejet

I had booked two tickets with PNR: HVJFN & HVHYQ in AirIndia : AI-473 for 8th May'2020 from New Delhi to Bhubaneswar. Actually I booked ticket for my family and for 2 of my friends family. We have to go for holiday to Mata Vaishno Devi. We booked train tickets from Cuttack New Delhi and for our return journey I booked ticket in your flight. When I tried to contact Air India they told me, as I had booked ticket through GoIbibo I should initiate refund through them. That I had done on 4th Sep 2020 for my E-Ticket Nos.[protected] to[protected]i.e. 12 nos.). Till now I didnt get any refund. Rather in their site they are suggesting me to reschedule my flight with same travelers. What an harassment is this. Why my family members as well as my friends' will go for a travel in this terrible situation that to before 31st Mar 2021. So please try and understand the matter. We are not regular traveler of flight, So please refund my bookings.

I have booked the below flights with IBIBO for flying with Indigo airline but due to lockdown all flights got canceled and the government issue guidelines to airlines to refund money without any deduction of fees.

I got information from Indigo airlines that they have refunded Rs 67778 to IBIBO.

So if airlines have already paid back the money why IBIBO is holding my money as a credit shell. You are the only travel agency to facilitate the booking of the flights.

It is your duty to credit my bank account on an immediate basis.

Trying to call at your support/customer care but it is on voice assistant only. No personnel is available to speak to resolve this issue.

Mumbai - Delhi, Delhi - Istanbul, Istanbul - Delhi, Delhi - Mumbai

Round Trip FlightBooking ID - GOFLI[protected]
PNR PN7DVN

Respected sir,
I had booked air ticket through GO air airlines, ticket booking refund number-PE9F3U date of booking 10/7/2020 for Ahmedabad to Chennai through go ibbibo. the date of the journey was 15/6/2020 but the flight was cancelled by the airlines. later on I requested directly by airlines to cancel the ticket and refund the money airlines cancelled my ticket on 10.9.2020 and advised us that money is refunded to agency account i.e goibibo and advised me to get the money refund in account from you.

earlier I thought the same will be refunded in my account automatically by you, but instead, it has gone to my credit shell but unfortunately due to my son studies we don't have to travel anywhere, so I request you to please refund my money into my account.registerd. the total amount of due refund is 18930/.

your faithfully
Divya Rani([protected])
a coustmer