Ibibo Group / Goibibo Complaints & Reviews

I was booking cab. My money got deducted through UPI payment but no booking was made and the App got closed. I need my refund in this.

I made the transaction and paid for the flight but didn't receive any mail from the website.

My Name is Manisha Sharma . I made a booking by entering my phone ne [protected] in Agra (Swaran Hotel ). Amount was deducted 1750 from my hdfc bank.
Ref Id[protected]
Transaction id[protected]

There is no option to redeem the credit shell balance in goibibo website.I am trying to book new ticket by no option to use credit shell balance in payment page.

Neither the amount is get refunded by goibibo .
Mobile : [protected]

Thanks...

Respected team,

Had booked booked flight ticket vide booking id no. Gofldand27f6d[protected]. However, i had not completed the journey due to covid-19 pandemic and the ticket cancelled by airline. Further, amount refunds/credit cell made by indigo whereas i have not received any amount in respect of above booking/cancellation.
Have sent multiple emails to goibibo, but they are not replying at all.
There customer care number is also not working.

Regards
Dhiraj

I have booked a flight ticket on the name of PRIYATHAM DHAVALA with Air Asia Airlines, PNR being SZC8WF from GOIBIBO website with their Booking ID: NAKSZC8WF. Due to some technical reasons, flight was cancelled and airlines has processed the full refund after 14 working days . The amount I paid at the time of booking is INR 6, 540/-. Surprisingly, the amount that I have received as refund is INR 5, 730/- only. When questioned GOIBIBO on the same, why should I have suffer or incur a loss of INR 810/- for a flight that hasn't flown at all; they raised a complaint with reference number:[protected] and confirmed me that a discrepancy amount of INR 450/- can only be processed and the rest is being deducted as processing fee that is laid by the banks which they can't do anything. I was very upset by listening from them like how much they are robbing the customers. Since last email date, it is nearly 20 days and yet I haven't received my amount. When I called the customer care on this, the call is not being reached to any customer care executive. Even, I couldn't raise any other complaint from their app or website. My registered email id for GOIBIBO: nagabharat.[protected]@gmail.com & mobile number is [protected].

I have booked a flight ticket on the name of HRUDAYSAI THAILAM with Turkish Airlines, PNR being T7DHPX from GOIBIBO website with their Booking ID: AMDK6N6QV. Due to Covid-19, all the flights were cancelled. The amount I paid at the time of booking is INR 45, 774/-. I requested goibibo later for refund as Turkish Airlines given the option for refund. It took me nearly a couple of months to get the refund from GOIBIBO. Surprisingly, the amount that I have received as refund is INR 39, 907/- only. When questioned GOIBIBO on the same, why should I have suffer or incur a loss of INR 5, 867/- for a flight that hasn't flown at all; they raised a complaint with reference number: 31764060 and confirmed me that a discrepancy amount of INR 4, 748/- can only be processed and the rest is being deducted as processing fee that is laid by the banks which they can't do anything. I said YES for that refund. Since that date, it is nearly 40 days and yet I haven't received my amount. When I called the customer care on this, the call is not being reached to any customer care executive. Even, I couldn't raise any other complaint from their app or website. My registered email id for GOIBIBO: nagabharat.[protected]@gmail.com & mobile number is [protected].

Sir,
I had booked two air tickets on 03/03/2020 through you to travel from mumbai to bangalore by goair airline on 18/03/2020 but the flight was canceled.
The details of the flight and booking amount are mentioned below: -
Departure time 14.35 date 18/03/2020 from mumbai to banglore by flight no. G8382 dep. Terminal 1-domestic airline goair pnr no. Edus4e
Kindly refund the amount as soon as possible.
The ticket was booked from the son's mobile no. [protected]

I booked airline indigo ticket through goibibo. And make payment through google pay (Upi payment). As payment is sucessfull and get confirmation from google pay also but didnt get ticket confirmation.
Not received any mail/messgae or any ticket.

Customer care support is also closed. Only bots are available for chat.

Citi bank told me that you need to talk to upi app (Google pay)
Google pay told me that talk to merchant (Goibibo)
And goibibo bots told me to talk to upi app (Google pay)

Thats not the way you should treat your customer.

Worst experience.

Just request to you pls refund my money as soon as possible.

Payment date : 1-oct-2020
Rs - 8484
Upi ref no[protected]

Contact me : [protected]@gmail.com

We had booked an airlines ticket - royal nepal airlines - mumbai to katmandu - travel date 01/05/2020. Booking id amds3ih5y

Inpite of multiple follow ups, goibibo has not provided any update on status of refund or credit shell.

We have been in touch with royal nepal airlines and they mentioned that refund has been provided from their side to goibibo.

Goibibo customer service telephone number as well as email is non responsive and they keep directing the consumers to their app and non-responsive email id with no satisfactory resolution.

I have applied for the refund of pnr d8j1mw past two months i have got the mail regarding the cancellation... Also but still didn't get refund... Plz help me regarding this

I have very bad experience with goibibo, want to have my refund and i am not able to connect with any one whom i can call.
I had raised issue on website/application as well. Only response i get is "we will initiate the refund to you once reflects in our account".
I have been facing this issue from last 8 months.

Hi

This is with regards to refund i have received in form of gocash

First of all the total ticket amount was 21749, however i have received gocash of 10068 only. Would
Like to know on what bases was this amount credited.

Second how can i transfer gocash into my bank account. As the refund needs to be in cash and not
Credits

Also gocash expires if not used in 90 days, please let me know the process of refund of amount 21749

In case you are not able to help me on my query, do let me know the concern person details or would
Have to file a case in consumer court for the unfair treatment. Supreme court has anyways ordered to
Refund all amount to customers where flight has been cancelled due to covid pandemic

Refund: i have booked a ticket from odessa (Ukraine) to delhi and back from delhi to odessa that was of 26th of june and return was of 29th of aug through goibibo due to lockdown all fights got cancelled, later i spoke to the airline they shared their policies to me regarding refund i shared the same to goibibo in the month of june and july since then they are dragging this and had not spoken to the airline i was calling them and mailing them too to know about my status of refund they were telling that there is no refund from the airline i told them that i have all the policies which the airline only had shared it to me which i shared them then they asked me to mail all the mail in pdf's i shared with them this was taken by them in the month of august which i was kept on telling them since july. Later also i was kept in touch with them i am only calling them they totally sat quite they neither called me nor a single mail later in the month of october i came to know via message that they raised a request i. E on 8/9/2020 and waiting for the airline's confirmation. People who had booked ticket with me they got their refund. This type of behavior can not be tolerable. Then why they are telling a fake story when they did not raised any request to the airline. People who had booked ticket with me they got their refund. This type of behavior can not be tolerable.

I am attaching all the images whatever proofs i have
The last image which i shared it to you that i got from goibibo stating no refund (Totally a incorrect information which they were giving me before i have all the proofs against them)

Pnr: ps/qzfo8c
Airline (Client): ukraine international

Booking ID - GOFLDIOS6F[protected] PNR Z7X9M8 Eticket No. 098-[protected] & 098-[protected]

This i my booking for 16th April due to lock down flight got cancelled, as flight is of Air India i have call them & they confirmed that thy have refunded the full amount but goibibo is not refunding the amount further they have made there customer care unreachable so that customer cant raise the complain also, this very frustrating & felt like cheated.

Request goibibo team to refund my money in original payment mode asap.

Please be informed that my ticket from bom - bbi has been cancelled from your end due to unknown reasons. Request you to provide me full refund for the same.

Booking id - gofldmtandb[protected]
Indigo airlines - 6e 6597
Name - smruti manjari

Request for full refund to goibibo wallet for the same.

Mobile: [protected]
Email: [protected]@gmail.com

I have been contacting goibibo for 7 months now, but no resolution has been provided. I have not received complete amount as per govt guidelines on flight cancelled due to pandemic induced lockdown.

Booking id gofldandce7c[protected]
Flights scheduled on march 19th and 23rd, 2020
Delhi to port blair round trip

I booked a for march 2020 but the flight was cancelled due to covid. The ticked was cancelled and i got a message that credit shell is available from goibibo

Now when i want to use the credit shell for a new booking for the same passenger, same carrier and same destination i am not getting an option to pay via credit shell. Also when i try to see how much balance i have in credit shell based on pnr i am getting error that unable to fetch credit shell.

I am not able to contact goibibo team by any means. Please help on this.

Due to covid flights got cancelled and airlines returned the money to goibibo. Instead of transferring the money to our accounts goibibo has kept the money in gocash+. We need the money to be transferred to our account immediately.

Hello sir
I had booked a round trip thtough your app and due to wrong dates indigo airlines helped me cancel within an hour and they have initiated complete refund on this booking. I am checking on goibibo app. It shows zero refund. I am trying to connect to customer care since 3 days now. Can you help me at the earliest please? It's urgent. I can't reach you guys and my Rs.6011 are stuck please!