Ibibo Group / Goibibo Complaints & Reviews

Address: 213, Chartered humming bird, Raghuvanahalli, Bengaluru

I have booked flight from Bengaluru to Katmandu through GOIBIBO for 28th April 2020 and return on 14th May 2020.

The flight was cancelled because of Covid situation. But there is no refund from GOIBIBO till date. Not GOIBIBO has listed this under completed trips. Worse part is, there is not even a single valid customer care number for GOIBIBO.

Booking ID: GOMUPKGINTA84E378522
Refund amount: 36479

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I made a flight booking and the money got deducted twice and only 2nd time the booking was made. Im not able to connect these people and they are not giving any response. Rs.2536 is deducted and they are not responding and no way to contact them. Such a fake company

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Address: 1002 TOWER 1 GERA ISLE ROYALE, BAVDHAN KHURD

Website: Goibibo

Hi,

I had booked a flight SQ25, from JFK to FRA. Booking ID: SEA[protected] Booked on: Jan. 23, 2020, 4:06 p.m. with Goibibo.

I have received an email from Goibibo on 14Mar2020 that the flight is cancelled and Goibibo ensured that refund would be initiated.

On not receiving any refund, when I enquired again on 25Jun2020, Goibibo assured me that refund will be initiated.

Now when I am logging in to my account on Goibibo, I see that no trip booking history log is available on my account. Also my name has been changed and "ggl6jxv39znr070pm" is shown as my name in profile.

I would like an enquiry to be initiated into this and my refund to be initiated along with any interest payable since 14Mar2020.

Thankyou.
Bindu Kulkarni
[protected]
[protected]@yahoo.co.in

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Website: Goibibo app

We booked a ticket on Goibibo for SpiceJet on April 2020, due to Pandemic lockdown the flight was cancelled and asked us to either reschedule post lockdown or to cancel so we chose to cancel and refund was processed within 3 weeks to Goibibo. When I wento Goibibo it's is showing as flight already departed, and there is no one to answer my questions except computerised replies which is just ridiculous without a proper response for the problem. The mails are even ridiculous saying select the option of your problem and there will be nothing to select.

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Address: Gurgaon

Website: www.goibibo.com/mysupport

I was trying to book Flight 6E 242 Pune to Hyd (5.20 a.m.) for October 13th. I see that from the payment page, the screen of goibibo crashed and the money has got deducted for INR 3885. Reference no.[protected], Narration[protected]IBIBOGROUPPRIVATELIM.

I have checked net banking and the payment has been deducted. But I have not got the booking ID, neither any confirmation. Please refer the screenshot from your app. Therefore, either please confirm the booking because I have not got any message from Goibibo or refund the amount. I am raising a complaint on the app but it constantly keep giving error and there is no mechanism to resolve.

Please kindly assist urgently with the refund.

+1 photos

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Address: 19th floor, Tower A, B & C, Epitome Building No. 5, DLF Phase 2, Sector 24, Gurugram, Haryana 122002

I have booked round trip flight from Goibibo for 30 mar -2020 from Dubai to Amritsar and for 12 April 2020 Amritsar to Dubai.
They given credit shell since flight got cancelled due to Covid.
Now i am trying to book flight from Dubai to Amritsar by using credit shell.
But in their website no option available for using credit shell.

Customer care not approachable. No email option available to get information.
Very worst support.

How can i get my money back instead of credit shell? or any option so that i can rebook my flight

Could you help me to resolve this.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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M

mann98555

Oct 13, 2020

please help to resolve the issue as soon as possible. As of now i didn't received any call from goibibo.

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I booked a flight ticket on 7 th of october, but cash was debited and booking was not confirmed. Cash of Rs 3839 was transferred to IBIBO web private limited [protected]IGAJOTGNH8. I did the transaction through net banking.

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My flight from Singapore to Bali on 19th April 2020 was cancelled and refund amount was processed from Scoot Airlines to Goibibo team, yet Goibibo team is not giving refund back to my account since 3 months. I’m continuously following up, however I’m not getting any reply or status of my refund amount.

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Already refund processed in April but still in month of October didnt received refund, there is no valid email id to write down as they only provided customer care phone number, nothing in writing.
As there are many frauds happening, we want refund details in written.

We asked Indigo Airline they have processed one month before but no reply from Goibibo.

Amount is quite huge.

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I have booked a flight for chalasani raghuveer on 11 th October 2020 on goibibo . Flight number 6E-6E 6237 MAA to HYD for 15 th oct . I made payment through UPI, payment deducted but no booking id or confirmation . Customer care is a digital assistant no proper response to any of my mails . My transaction amount is 3160 and I have payment details with me . I sent a screenshot to them but they are saying payment not recieved . I urge you to kindly look into the same - payment reference no[protected] GPay

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Hi, My flight ticket was refunded by Indigo as it was cancelled due to lockdown. But since I had booked through goibibo, refund is supposed to come through them but they r with holding it as credit shell. When I try to book new flight from se operator for same person using credit shell, they r deducting the amount but telling money not received and so booking failed and not giving back the refund. And no way to contact any customer care at all. It's just automated messages and IVR.

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I am writing to you to raise an issue about: Flights

The issue that I have experienced was: Hi,
I had booked a flight from Goibibo from the above mentioned email address. Due to coronavirus the flight got cancelled and I am yet to receive any refund for the flight.

My booking ID is N6EXNMRVA, booking date is February 22, 2020

Also, when I am logging into my account I am unable to see those flight details as well.

Attaching is the confirmation mail received from GoIbibo from the abovementioned email address

It occurred on: 22/02/2020

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Address: India

I had cancelled flight ticket and requested for refund. As per Goibibo, cancellation of ticket was successful and the amount was refund to my ICICI credit card on 14 Sep 2020.
But I have checked with ICICI team, As per them till 08-October -2020 there is no amount reflecting from Goibibo.
I try to contact Goibibo by Email, Web service, Online chat, but till now there is no action from Goibibo team.

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My flight ticket pnr n. -hyzycp cancled by airline (oman airline) on mar-2020 due to covid 19. Airline said he send refund to agenci but i am not found any refund till now

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I booked round trip for Nagpur to Mumbai 03 April 20 and Mumbai to Nagpur 04 April 20. Due to covid, I cancelled the tickets. According to court judgement Air line must refund the money. One of flight refund the money 4788/- but one not. Kindly do needful.
I enclosed flight details.

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Spicejet have transferred refund of INR 5392 in PNR A6J9QI, INR 7364 in PNR Y6S5KL on 25 Aug 20. Still the said amount not credited in my account. Goibibo not responding to my queries

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Address: [email protected]

My flight has been cancelled by spice jet airlines due to COVID for which refund was initiated in march only after regular complaint and mail send to goibibo, refund has not been completed.After talk with airlines they told us that refund has been done to our merchant goibibo ask them to credit the same in your account .After contacting Goibibo many time through mail they havn't made any refund or call back for reply .The mail which i recieved is attached in photo section .I dont know how much it will take more but the last option is with me is lodge complain in consumer court now against goibibo who is not supporting his own customer

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Oct 29, 2020

Updated by Dxdanand Subject : For transfer of Go Cash balance in my credit card
Dear Sir
Please transfer Rs 8724/- which has been refunded due cancellation of ticket . Booking Id is GOFLDAND[protected], payment for the same was done through credit card.I am having no use of this amount in Go cash as it has been nine months I have not recieved my money yet.

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I had a hotel booking at a resort at Mahabalipuram via GOIBIBO which got cancelled due to pandemic.I got a written approval from hotel authority regarding my refund.Goibibo team also promised for my refund via telecom.But my refund is not initiated and there is no further response from the team

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Address: Gurgaon

I booked 2 fligt tickets from goibibo.
Booking id-GOFLIMOBB41B[protected] & GOFLIMOBB4CF[protected].
When i approached Gulf Airline they confirmed they refunded full amountb to Goibibo on 19-july-2020. Despite having many follow ups goibibo is not refunding my amount. Please do favour to fix the issue as soon as possible

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I booked my Indigo Flight tickets from Nagpur to Banglore from http://Goibibo.com.
The money got deducted and the screen displayed a Technical error. My Ticket didn't get booked and no mail confirmation came. I am not able to contact customer care as it is not giving the option to talk to anyone. nor the booking is coming under cancelled orders..
Can someone look into this?
When I will get a refund.? The amount was huge for me.

Oct 17, 2020

Complaint marked as Resolved

Money refunded

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B

Bharat Patra

Oct 20, 2020

I booked my Indigo Flight tickets from srinagar to madurai from 13 oct 2020 http://Goibibo.com.
The money got deducted and the screen displayed a Technical error. My Ticket didn't get booked and no mail confirmation came. I am not able to contact customer care as it is not giving the option to talk to anyone. nor the booking is coming under cancelled orders..
Can someone look into this?
When I will get a refund.? The amount was huge for me.

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A

Aparna04mishra

Nov 3, 2020

I booked flight from Udaipur - Delhi-Patna (14:10- 15:35-) ( 19:35- 21:20)for 12th of December 2020, on 03rd November on Goibibo, my transaction was successful i. e my money got debited from sbi account but booking failed and no else information regarding this issue was given. Trying to contact goibibo its support 24*7 but all in vain.
Please resolve my issue 24, 452INR has been debited from my account . If required I can attach the screenshot of debited money and provide transaction details also. Booking was made in the name of Mr Sharat CHANDRA, Mrs SONA Kumari +2. Registered email id - vcmlegal.[protected]@gmail.com.

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