Ibibo Group / Goibibo Complaints & Reviews

I had booked a flight ticket - round trip via goibibo portal. journey date was in May 2020 and due to Covid Pandemic, as per government rules, all the flights were canceled. Now in the month of OCT, airlines refunded money to goIbibo for my ticket cancellation. Now the complaint is that there is no way I can contact them. there is ONLY an automated caller system. I tried contacting all the number but no number is working. There is no one who can respond. I hope there must be lot of consumers' who must be facing this problem.

I seek assistance and direction to get the money refunded from goibibo. This is a big fraud that has been happening from GoiBibo. I strongly recommond NEVER NEVER use any service from goibibo. It is a big fraud.

I had booked tickets and amount has been debited from my account. But goibibo sote says payment failed. I hav notnreceived tickets yet and money has also been debited. Its been more than 3 days.

I have booked ticket for travel on 31 may and due tto covid the flights got cancelled.When I asked for refund Air india says to cancel through booking agent GOIBIBO.When i wrote to them they are asking to contact through the booking page and there is no option for cancell, contact them etc.When i click on 24x7 contact the same page is open.Please cancel the ticket and issue a refund as soon as possible
the detals are given and the response from Air india also attached with this
Booking ID GOFLD2A6DE[protected]
PNR JYRE6
passenger details
Harish N Pillai,[protected]
.Harjith H Pillai,[protected]
.Gaurishankar H Pillai,[protected]
.Soni H Pillai, 098-[protected]

Dear sir
I have booked ticket to travel from kochi To Surat on 31 st may.As the airline canceled the flight I have asked the airline to initiate a refund.The says as the ticket was booked by third party so ask them to initiate a refund.please do needful to refund the amount as soon as possible
The details are given below

booking ID GOFLD2A6DE[protected]
PNR JYRE6
passenger details
Harish N Pillai,[protected]
.Harjith H Pillai,[protected]
.Gaurishankar H Pillai,[protected]
.Soni H Pillai, 098-[protected]

Please refer the mail received from Air Inia

Dear Harish,

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Greetings from Air India !

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We acknowledge the receipt of your mail and would be glad to assist you in your concern.

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We have checked your ticket details in our system, as we can see your ticket was made by third party (travel agency). For the refund of your tickets, kindly get in touch with the travel portal from whom the tickets were purchased. They will assist you further.

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Your travel booking portal/agent will assist with rebooking/cancellation process for Air India flights.

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?You are requested to refer to the Advisory available on our website (www.airindia.in) given with regard to Waiver for Date change due COVID-19, Coronavirus.

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Thank you for your understanding & cooperation, stay safe !

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Best Regards,

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Krishna

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Team Air India

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ref:_00D2v1u6V0._5002u8zBhq:ref

I, Vijay kumar S P (Ph: [protected]) booked a flight ticket from Kolkata to Madurai in flight 6E6291 and 6E7195 via Goibibo website for which my amount Rs. 6635 was deducted through google pay with
UPI Transaction ID :[protected] and
Google Transaction ID : CICAgKDNgJL4Yg
The payment was accepted by merchant website. But, after deduction of amount I didn't receive any confirmation message from your side. GoIbibo website shows that my payment has failed but i did not recieve any Booking ID. "Manage trips" tabs are not responding. I dont have any idea about my amount refund status from goibibo. The app is totally stuck now.
I tried reaching your customer care, but the voice service was unavailable. The chatbot Gia does not provide proper assistance in this issue as I dont have any Booking ID. This flight booking is very important and urgent for me. I need my amount refunded as soon as possible. Please do the needful at the earliest
I am enclosing the payment screenshots for your reference

I, Anirban Barua have booked round flight tickets (Booking Id- GOMUPKGINTANDF4C2364) through go ibibo from Kolkata to Bangkok and vice versa on 11/04/20 & 15/04/20 through Airasia FD121 & FD120 which however got cancelled due to the on going covid-19 pandemic. I have tried to contact the customer support multiple times and have also raised a refund request through the go ibibo Mobile app but surprisingly none of the customer care representative from go ibibo contacted/assisted me since then. Kindly look into the matter on urgent basis and assist me as I'm deeply concerned with the refund request. Kindly find the attachment of the e-tickets & booking details.

I am iyyappan balasundaram from pondicherry 2020 march 16 th i booked flight in this goibibo app for my sister nd brother in law for traveling to south korea .suddenly airline cancelled all flight due to corona virus issues, from the airline side they told me from our side fully refund amount send to ur agent goibibo ask him to raise refund. they GAVE 7681 amount only refunded but i paid 39889 rupees they cheating please help me . MY BOOKING ID NUMBER[ GOFLIAND[protected]] THE PESSENGER NAME . BHARATHI BALASUNDHARAM ND ANBHARASAN KANNAN

Today[protected] I booked a ticket but after I completed my booking, my money got deducted, and I have not received any confirmation mail or booking ID from your side. Kindly find details below and respond with booking confirmation immediately.

Kindly provide some way for a customer to reach to your team, through phone number no way you can reach to an Agent, email not working. Online till booking will not show you can not connect, don't know how to reach them.

Transaction details attached

Flight details : Ranchi - Hyderabad
Flight No : 6E (6E542)
Journey Date : 2nd Jan 2021
Passenger : Deepak Verma
Contact Number : [protected]
Email - [protected]@gmail.com

Cancellation and the refund request for the booking GOFLDMTAND14BB[protected] Delhi to Kolkata by Spicejet. Spoke to Spicejet customer care on 04 Oct 20 and Spicejet customer care confirmed by email also that they had erroneously deducted cancellation charges for the cancelled spicejet flight of 04 Oct and have now issued full refund for cancelled spicejet flight PNR RDLZHT booked through Goibibo & the refund is credited to MakeMyTrip/GOIBIBO account which was used for booking flight ticket.
Haven't got the full refund from GOIBIBO till date. No customer care, no functional e mail & no toll free no of GOIBIBO. So basically ur money stuck for eternity unless u take legal recourse.

Booking Ref:QHVB7N
I have booked onward and return tickets through Goibibo for travel through Cathay Pacific. On 5/9/2019 from MAA to SFO ticket, I am not catch the flight and informed to Airways as well as Goibibo (Agent), eventhough Airways accepting with lessor charges for reschefule on 6/9/2019, but Goibibo collected around ₹3300 and not adjusted any amount from 5/9/19 ticket. Any how I travelled on 6/9/2019 with higher price.
Return ticket from SFO to MAA, flight got rescheduled and cancelled by Airwsys, Airways informed to claim the residual value from the Agent. I am following it from March 2020, Irresposiple replty / revert from Goibibo. Airways always insisted to contact the Agent. Frnally I raised Grievance under Ministry site on 13/9/20, it got assigned to Airways, Cathay Pacific asked Goibibo on 24/9/20 to raise cancelled request and on 26/9/20 Airways transferred to Agent for ₹45347 towards refund o[censored]nused return ticket, evev till date I have not received the refund amount from Goibibo, even if they may refund, only lessor amount will offer as refund.
Agent is cheating the customer, I am awaiting for the refund from Agent.

Ganesan Sethuraman

Hi Goibibo,
I have booked a roundtrip indigo ticket through goibibo application. PNR is XG3VFF (doha-kochi)
Booked ID is GOFLIIOS0bcb[protected].
One way we travelled but we couldn't travelled the return because of lockdown.
I called to indigo office for refund. they said they already refunded the money to Goibibo.
But I haven't received the money yet.
please hrlp me to get the refund🙏🏻

I'm trying to connect to the customer support number but the numbers displayed in this ibibo group is invalid. None of the numbers work.

The group is seriously into the business of misleading the customers here and giving false information in this complaints forum, which is accordingly not at all following business ethics and this really portrays that the top management is not bothered at all to create a communication channel to call the customer service.

I checked their website as well and nowhere i'm able to find their helpline number to talk to an agent to resolve my issue.

Please note that I received an email from Goibibo saying that you have credited my account with goibibo credit shell as my flight booking was cancelled with full refund by Indigo airline. But in the email, the email showing associated with GoCash wallet is a dummy email. When I am logging into my account, I dont see the booking or credit shell amount.
My Account email - arpit.[protected]@gmail.com
Booking ID (now) - GOFLDIOSE87F[protected]br...

My parents flights were cancelled due to Covid 19 by airline in March 2020 since then i haven't received my refund yet. CHECKED with airline, they have confirmed the money is with the travel agent not with Airline. Its been 7 month. NEED A RESOLUTIO ASAP.
PNR: MHS3BG
JASWINDERPAL SINGH
AMARJIT KAUR

Dear sir,
1. I had booked a flight ticket from Delhi to Mumbai to Mahe on 19th and 20th Apr 2020 with PNR number - CZOYAP with ticket number[protected] and[protected] for myself and my son.
2. The Airline has not provided the services till now.
3. I want my money to be refunded now. I have not yet cancelled the ticket. Further I tried to contact Goibibo customer support but no one is responding and no mail Id also to write them.
4. Request help for refund please.

I had goibibo booking from ahmedabad to kolkata with journey date as 06th april 2020 with pnr no. ZGJYQV. Flight was cancelled by airlines and refund was choosen by me. Now status is showing that "refund processed, reflected in account by 25th sep 2020". But still it has not been credited to my account.

Look forward to hearing from you at the earliest

Hi sir
I am jamshad
September 4th I add money to my rock international wallet through federal bank fednet online transaction .but the transaction was failed.I think my money is stuck payment gateway pls help me
I will attached my bank clarification

Due to Covid my flight booking LCKCVB (for 16th april) was cancelled, Checked with indigo and they have refunded my amount to Goibibo. But I have yet not recieved the amount.

There is no customer care agent number that can respond properly.

Please take proper action as this is not acceptable.

Wrong refund calculation during Covid-19 flight cancellation.PNR:AIS4JW.Why airline fee was deducted

I am unable to book the flight using credit shell, I check with spicejet they said you need to contact goibibo, I am trying from last 1 week no response worst support

I have been a done hotel booking through your site and payment done through google pay. Payment status also confirmed. I received a mail as my booking status confirmed. After reaching the location they were asking about some code or something and we missed the room. after that we stayed in another after paying the rent.
right now I lost my money on booking.
So pls help me regarding this as soon as possible.