Ibibo Group / Goibibo Complaints & Reviews

My tickets were cancelled by Goibibio (mistake made at their end) and then was promised refund for which they have sent confirmation emails as well but have not received my refund for last 6 months and i am stuck in india and cant travel to my home country

This is in reference to my flight booking through Goibibo ( Ref# GOFLDANDde1db[protected]). Due to Covid-19, e were unable to travel.

These flights were from Pune to Bagdogra and return
Starting on 22nd Mar by Spicejet and Return on 29th Mar by Airasia

The starting flights were cancled and return flight were rescheduled to 30Sep, 2020 via Airasia directly.

We did not get any update from for any refund from Goibibo for Spicejet flight.

And to our surprise, they cancled our return flight of Airasia without any intimation to us. We came to know now when we did inquiry to Airasia for cancellation of our flights. They informed to us that full amount is refunded back to Gobibo.

Now when we are checking on the Goibibo site, there is no details available. We can not write to them, we cannot contact them by phone.

We can currently clueless about the status of the refund of our money. We are unable to see any credit voucher details also on the site.

Kindly Support.

I have booked flight through goibibo, and I cancelled the ticket under covid-19. But they said that we will transfer your money on 11 to 13 September, but haven't sent money to my account. And not responding to any of my queries. It is fraud because they are sending wrong information about my refund and not responding to it.

I had booked a flight through goibibo and my journey date was 5th April from HYD-IXC and 13 th April IXC-HYD. I checked with the Airlines they have refunded the full amount. I am yet to receive the refund amount from goibibo. I am not able to reach out to the concerned team as there is no proper response its been 2 months i am yet to receive the refund.

Regards,
Rohit.

DEAR TEAM,

I HAD BOOKED 2 TICKET FROM GO IBIBO MUMBAI TO SAUDI ARABIA RETURNED BUT DUE TO COVID 19 CRISIS FLIGHT HAD CANCELLED BUT AS OF NOW I DIDN'T RECEIVED MY REFUND BACK SO PLEASE DO THE NEEDFULL AND GIVE MY REFUND BACK.

1) FLIGHT DETAILS OF 1 PASSENGER :
Passenger name: MR IBRAHIM ANSARI Ticket number:[protected]
GOING DETAILS : From Mumbai BOM Chhatrapati S Maharaj, To Jeddah JED Departure 21:25 Apr 23, 2020, Arrival 23:45 Apr 23, 2020, Flight : SV773 BOKING CLASS V.
RETURNING DETAILS : Jeddah JED King Abdulaziz Intl TO Riyadh RUH King Abdulaziz Intl TO Mumbai BOM King Khalid Intl
JED 20:00 May 25, 2020 RIYADH 21:35 May 25, 2020 FLIGHT SV1046
Riyadh 00:10 May 26, 2020 Mumbai 06:45 May 26, 2020 FLIGHT SV740.

2) FLIGHT DETAILS OF 2 PASSENGER
Passenger name: MR QAYYUM ULFAT ANSARI BOOKING REF: S9T5OJ
GOING DETAILS : From Mumbai BOM Chhatrapati S Maharaj, To Jeddah JED Departure 21:25 Apr 23, 2020, Arrival 23:45 Apr 23, 2020, Flight : SV773 BOKING CLASS V.
RETURNING DETAILS : Jeddah JED King Abdulaziz Intl TO Riyadh RUH King Abdulaziz Intl TO Mumbai BOM King Khalid Intl
JED 20:00 May 25, 2020 RIYADH 21:35 May 25, 2020 FLIGHT SV1046
Riyadh 00:10 May 26, 2020 Mumbai 06:45 May 26, 2020 FLIGHT SV740.

BOTH TICKET HAS BEEN BOOKED BY IBRAHIM ANSARI ID.

I have upcoming flight from Canada to Mumbai and return with American airlines booked via Goibibo. connecting flight from London to Mumbai and Mumbai to London is not operational due to covid and i want to cancel the entire flight trip. I got confirmation from goibibo support team that i am eligible for full refund. After which i send then email confirmation to go ahead and cancel/refund my tickets.

But its been 2 weeks and i haven't received any reply/acknowledgment from support team. I again have send them 2 more emails but still no reply.

I dont know who to reach out to cancel these flighs, also no phone no is rechable. i have tried it several times.

Please help me get this resolved.

MY flight booking id is GOFLI7AA[protected]

Regards,
Sagar Harchandani
[protected]@hotmail.com

I booked Indigo flight from Chennai to Ranchi via Delhi (2 flights) through Goibibo on 17/09/2020. Due to some personal reasons I cancelled the same calling the airline helpdesk directly. I got a complete refund acknowledgement mail from Indigo (Rs. 6518/-), I raised refund request in Goibibo after that.

I only got part refund til now(Rs.3107/-). It is pending with the rest of amount. I contacted support team via mail, didn't got any response yet. Tried Facebook messenger, they responded, but didn't got any output yet. Furnishsing details below. Please resolve my issue asap, as I've paid amount from my credit card, which is due for payment now.

Booking ID: GOFLDMT13DC[protected]
PNR: NG8FYV
Booked on: 17 Sep 2020
Account: Vishnu Gopan ([protected]@gmail.com)

Dear team,

i have bokked returned ticket from mumbai to kochi but for covid-19 my flight got cancelled and i have received my refund on ly rs: 17856/- but at the time of booking have paid 44053/-

flight details : mumbai to kochi flight no.6e755, airline name : indigo, pnr no : all7qa, date:[protected] start time : 19:00 to 21:05.

Kochi to mumbai flight no.: sg6283, airline name : spicejet, pnr no :v8uftf, date: 18:55 to 20:55.

So please do the need full.

Goibibo has sent a email of refund on my booking gofldiosc2ed[protected]. This booking is in my wife name

My bank has not received it and i am unable to get in touch with goibibo

Please reinstate the refund please

Thanks
Maheshwari singh
Dissatisfied customer

I had booked ticket for ahmedabad - delhi - ahmedabad as per details metioned below

1. Amd - del - 26/4/2020 indico air lines pnr no. Rpizyh - mr. Divyang madhukaar oza & mrs. Preetiben divyang oza

1. Del - amd - 30/4/2020 goairair lines pnr no. Echzgk - mr. Divyang madhukar oza & mrs. Preetiben divyang oza

This flights were non operational due to lockdown because of covid 19 pandemic.

I had requested refund for the above mentioned tickets, but i have received refund of rs. 5116/- on 20/9/2020 only for my ticked of amd - del of 26/4/2020.

The refund for ticked of del - amd of 30/4/2020 is refused.

My complaint is when govt. Has directed to give the refund, how come my refund for del - amd is refused by you.

Please resolve this asap.

Ca divyang oza
[protected]

There are few compliants:

1. Why there is a deduction when flight cancellation is not my fault. Goibibo should refund the whole amount.
2. Please share the cash back details (Which date and account you have credited the cash back) of rs 723 as i have not received the cash back.
3. The amount is still not reflecting in my account (Today is[protected] while your estimated date is 9-10 sep.
4. Why none of your customer care number or email is reachable. All are saying as invalid or non responsive email.? If you have any customer care number and email please share. (I dont want any robot or app to talk, like gia as this robot is not able solve any of my issue). I am totally frustrated with goibibo support.

Please refund the full amount as soon as possible.
On your request i share my statement also.

Regards,
Tomal mondal
[protected]
Email: tomal. [protected]@gmail.com

Hi this is pradeep, recently i have booked a train ticket from yashwanthpur to shimoga while booking the train ticket money got deducted multiple times please help me to refund my amount.

Dear ibibo team,

I have recharge the rock international online site of rs. 19246/- through federal bank fednet on 04/09/2020, with the help of my federal bank net banking but app says failure of payment whether my amount is debited from account, i think its stuck on the gateway, so please process the refund to my account.

The bill reference number for this transaction is [protected]

Plz find attachment for your reference.
[protected]@gmail.com

I had a booking with goibibo in my wife name with booking reference gofldiosc2ed[protected]

I have received a email from goibibo that the money has been refunded but same has been not received in my bank and my bank advised to contact goibibo as no refund received on their end
On app only chat option available and keep telling the amount is refunded but i didn’t get it

No customer care number to contact please check and process the refund to the correct bank from which payment made

Warm regards
Prashant kumar gouthami
(Highly disappointed customer)

Dear sir / madam

I had booked a flight via goibibo for 26th march 2020 for us (Return flight too) alongwith my wife. The booking id is gomupkgiosd1e7b07601

Due to covid, the flight got cancelled. Goibibo is neither refunding my money nor doing my alternate booking. Every time we call at their call centre, it is busy even after waiting for hours.

When we fill an online form, they give calls at odd hours and after just 1 call, then send an email that we tried reaching you. When i call back on the number from which they called, it says it is an invalid number.

Please get my refund or get it re-scheduled. I am attaching the ticket also.

Thanks & regards
Puneet gupta
[protected]

Subject: re: refund initiation mail ref:- booking id: tuabl82ge

Dear sir / madam,

I present my compliments and would like to protest your illegal charges and airline charges for my booking id: tuabl82ge.

Please note that we have not cancelled the ticket it is the airline who has cancelled their flight due to ongoing covid-19 (Corona virus) prevailing across the globe.

You are requested to kindly credit the amount paid for my ticket either to my credit card.

In case if you need any other information please feel free to call me on +[protected].

Please refund full amount as you trying to scam us by putting airline fees and your charges for the cancellation done from your side due to non-operation of your flight from mumbai.

Please do not aggravate the issue and resolve amicably else we will be forced to take legal action to get our refund with interest from you and we will be forced to complaint to hon. Consumer redressal forum for your illegal activity, also we are going to write to kuwait airways about your charges as inspite of clear direction from the government of india not to charge any cancellation fees you have violated their rules.

You are requested to kindly resolve this issue on priority basis.

In all we need credit of rs. 53, 369.00 and not rs. 42, 428.00 you are once again requested to refund deducted amount of airline penalty of rs. 8, 614.00 + goibibo fees of rs. 2, 327.00 totaling rs. 10, 941.00 as once again i would like to inform you that "it is the airline which has cancelled their flight, we have not cancelled it."

You need to refund us the balance amount of rs. 10, 941.00 as now everything has started unlocking.

Best regards,
Jatin shah

Hi,

This is with further reference to several email communications regarding refund for cancellation of spicejet flight (Pnr # xbsxxx) which is yet to receive by me.

I contacted spicejet and they informed me that they have refunded the amount on 12-aug-2020.

It's almost 50 days i have cancelled the flight but till date i am struggling to get refund from goibibo. I don't know why you are not able to transfer the refund amount back to same payment mode i. E. To my sbi credit card.

I tried several times to contact you through your customer care number but it's getting automatically disconnected before speaking to any customer care officer.

And more importantly, i am not able to send any email to your [protected]@goibibo.com email address because i am getting reply as "non-responsive email address"

In your system it is displaying that refund amount is transferred to my sbi credit card account on 25-aug-2020 and the case is closed; but the actual scenario is totally opposite.

I have also shared alternate payment method but till date refund amount is not credited to my account.

I don't know what's the problem at your end; however, if there is any problem from my end please let me know.

Regards,

I booked flight from goibibo and that was cancelled due to covid-19. The same travel website has deleted my whole travel history from my account and i am not able to check my refund status, neither i have received refund from them.
Further, i am not able to contact customer care as they have automated the whole customer care no. I am trying to contact them from last 4-5 months still not received any update about my query.
I want to complaint for this irresponsible behavior being such a reputed travel website and providing pathetic services to it's customer.
This is against consumer right. I should get informed of my booking details.
Kindly register my complaint against goibibo.

Thank you,
Mahima verma
E-mail=[protected]@gmail.com

I had booked a hotel at lajpat nagar delhi and pictures present at goibibo application and the actual premises situation are totally different and on top of that when i called up go ibibo customer care team they initially denied for changing the hotel but later on agreed upon it and asked me to wait for 10 minutes but later on team denied for changing the hotel i waited at hotel for 3 hours at their reception like a fool and team had no solution and finally the executive asked me to get money back (Refund) and asked to book another hotel from goibibo again.
Seriously??
Go ibibo is dealing into these kind of services??
Who is going to bear the entire mental stress i faced there?
I wasted my entire week off in this experience.
For your reference i am attaching the proof that will make you see the difference between fake vs real.
Image1. Jpegimage2. Jpegimage3. Jpegimage4. Jpegimage5. Pngimage6. Pngimage7. Pngimage8. Png

Regards,
Anam mirza
[protected]

I was stayed in lemon tree, banjara hills, hyderabad from[protected] to[protected]. I raised a complaint (Ticket no. #[protected] against this stay.

As per discussion on con-call with goibibo agent and hotel person, they have collected service charge which was optional. As per the government law, it depends on the customer whether he wants to pay service charge or not. But here it was forcefully collected.in the resolution, goibibo provide the voucher.

As per the resolution of complaint, goibibo provide a voucher of 2000 rupees with the validity of 3 months till 14th june 2020.

As per the current scenario, due to covid-19 all the journey was prohibited. Hence this coupon was useless till 14th june 2020.

I was trying to connect with goibibo agent from may 2020 onwards. But due to covid goibibo closed all platform to connect with agent.

I request to goibibo team kindly issue new voucher with 1 year validity or refund wrongly collected service charges into my bank account.