Ibibo Group / Goibibo Complaints & Reviews

Address: Gaurgaon

I have booked my the Golden tusk hotel booking id = HTL6YEK5DQ for 27th March 2020 but due to lock down unable to visit and also hotel extended the till 30th sep. I called the hotel and they asked me for fresh voucher from Goibibo but now i am unable to contact any customer support although there is a chatbot which is showing my booking completed.

I have been trying to contact them for last couple of weeks but no success Now i want a fresh voucher or return my money.

Please help me this regards

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Address: Gurgaon

Flight 2T626 was cancelled by the Trujet airlines on 29th Sept 2020. Goibibo is suppose to get the update and refund the money. But no one responds in the customer service in goibibo. Want my money back.
Booking ID - GOFLDMTBC[protected]

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I have submitted refund request for the following Booking ID's but not yet received the refund - GOFLDIOS8AFC[protected] & GOFLD8BBA[protected]. The amount has already been refunded to Goibibo by indigo Airlines.
There is no way to get in touch with Goibibo for refund

+1 photos

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Hi,

I had booked indigo 2-way flights from Goibibo for 17th Aril and 3rd way got cancelled due to lockdown. If I check my credit shell balance on the indigo website, they state that the amount has been sent to the agent and I need to check with them but there is no active no, of goibibo . Also when I check my trip details for the same flight to see for the refund/credit shell status, the screen shows a blank. I cannot see where the money is there as per the govt. norms, they have to be refunded by the agent.

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U

unknown!

Oct 5, 2020

Its 17th April and #rd May, 2020 dated tickets.

Reply

unknown! 's [Complaint's author] reply, Oct 5, 2020

3rd May

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Address: Gurgoan, Hariyana

I booked return flight ticket for 2 passengers for 12 Sept 2020 & 18 Sept 2020 through Goibibo app. However, on 29AUG 2020 I received text from Indigo AIrline that my fligt was cancelled due to non-operational reasons and they have intiated refund for it to the Goibibo of INR 29663 and Goibibo processed refund back to original payent source i.e. RBL credit card ending no ***********9170 Name as Yogesh Bokhare on 3rd Sept 2020 which was supposed to reflect by 9-10 Sept 2020. But, today is 3rd Oct 2020 i haven't received any amount yet. i'm attaching all the suppoting documents relatted to my above concern.
I want you to convey my message to Goibibo group that kindly contact me on a call so this issue can be resolved quickly and give my money back as soon as possible.

+5 photos

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Address: Gurgoan, Hariyana

I booked return flight ticket for 2 passengers for 12 Sept 2020 & 18 Sept 2020 through Goibibo app. However, on 29AUG 2020 I received text from Indigo AIrline that my fligt was cancelled due to non-operational reasons and they have intiated refund for it to the Goibibo of INR 29663 and Goibibo processed refund back to original payent source i.e. RBL credit card ending no ***********9170 Name as Yogesh Bokhare on 3rd Sept 2020 which was supposed to reflect by 9-10 Sept 2020. But, today is 3rd Oct 2020 i haven't received any amount yet. i'm attaching all the suppoting documents relatted to my above concern. Password for RBL pdf statement is YOGE020190.
I want you to convey my message to Goibibo group that kindly contact me on a call so this issue can be resolved quickly and give my money back as soon as possible.

+5 photos

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Address: KOLKATA

Pnr no - ekkg8q, unable to use shell credit to do new booking

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Address: GARHWA KHAS, post- mehrauna ghat

I have booked a ticket from jeddah(ksa) to lucknow due to corona the flight has been cancelled it's more than 4 month i am still waiting for the refund. last month in sep 6 i got a mail from goibibo that with in 4 days you will get the refund but still i am waiting for the refund. there is no way to contact with the customer care i have tried so many time to contact kindly help me. the amount which i expected from the goibibo is Rs.32000/-

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I have booked Ticket for Indigo from Abu Dhabi to Hyderabdad.
I spoke to Indigo pepole, they told money refunded to Goibibo.
But I could not able to contact customer care, eventhough I was trying to speak to them but I could not able to speak to them.

This looks scam, this looks fraud??

My Booking ID: GOFLIMT8518D[protected]

+2 photos

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Oct 04, 2020

Updated by Ramireddy Chityela I totally paid to Goibibno is 9550.Totally For me loss.

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R

Ramireddy Chityela

from Hyderabad, Telangana

Oct 5, 2020

MY Booking Id Reservation is:GOFLIMT8518D[protected].

I paid Total to Goibibo.I am regular customer to them but still they cheated me.

I have Booked Airline ticket from Goibibo,Flight got cancelled ,airlines told me they refunded money yo Goibibo. - Comment #3743343 - Image #0

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Address: Goibibo

I have booked air ticket through goibibo from lko to Guwahati for 09 Apr 2020. Due to covid lockdown all flights were suspended and the ticket was automatically cancelled.

I have requested airlines for refund and in month of aug 2020, Indigo airlines has refunded an amount of Rs 15, 370/-.

On 25 Aug, I got a mail from goibibo that my refund request is being reviewed and will be credited in my bank account shortly.

Till date no amount has been received from goibibo. They are just keeping my money and making interest and profit to their company.

Fraud company, many times contacted customer service, no option to speak with any executive, only IVR comes and call ends.

Kindly get my refund processed as soon as possible.

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Address: 5th Floor, Good Earth City Centre, Sector-50 Gurgaon Gurgaon District Haryana India - 122018

We had booked 3 (Three) Tickets on 13.12.2019 for

09/04/2020 Mumbai (T1) (10.45) to Jammu (13.30)
12/04/2020 Jammu (T1) (10.00) to Lucknow (13.20) &
12/04/2020 Lucknow(T2) (14.45) to Mumbai (17.05)

For amount in sum of Rs. 26, 283/- (Rupees Twenty Six Thousand Two Hundred and Eighty Three only)
On confirming with INDIGO we were informed that they have refunded the aforesaid amount to Goibibo and directed us to collect the same from them.

Please do the needful.

Adv. John Fernandes
Mobile: [protected]
Email: [protected]@yahoo.com

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Address: Delhi

Madam/Sir,

We had booked 3 (three) tickets on 13.12.2019 for

09/04/2029 Mumbai (10.45) to Jammu (13.30)
12/04/2020 Jammu (10.00) to Lucknow (13.20) and
12/04/2020 Jammu (14.45) to Mumbai (17.05)

For total amount in Rs. 26, 283/-. We had informed Indigo Airlines
pertaining to the refund and in reply they have informed us that our refund has been paid to you.

Kindly refund the aforesaid amount t the earliest.

Adv. John Fernandes
Mobile: [protected]
Emaill: [protected]@yahoo.com
0

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My Mumbai to Moscow return flight on 22 August but flight cancel for Covid19 call goibibo for refund but no reply and all customer care numbers no reply pls help my refund money

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Address: Gurugram and Bengaluru

Hi this Rishik Bhuyan. I have booked a bus ticket from guwahati to tinsukia for 7th october 2020 on A R Super using the goibibo website through gocash available. The deducted Rs. 815 from the gocash but i didn't get any confirmation. Now i want my gocash of Rs. 815 in my account. The booking id i received is GOBUSc9dcddf98b.

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Address: Gurugram Hariyana

I have booked two flight through goibibo and flight has cancelled during lockdown.

Indigo airlines has released my refund to goibibo but goibibo is not release refund. I am trying to contact to goibibo since last six month but not customer care, chat & email ID & proper web portal option available.

PNR:KGMBRP
First PNR refund release by Indigo on dated 31st July, but still not provided refund by goibibo. No refund option available in goibibo web portal for this PNR.

PNR:BWTDJR
I have processed Second PNR refund request through goibibo web portal on dated 5th Sep but still no refund.

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This is regarding my payment to goibibo regarding seat booking for PNR LPGW7U. The payment was done on the goibibo app for seat booking for 700 rs. Seat booking failed but payment was received by Goibibo. Airlines mentioned that they have not received any money from Goibibo. So I had to make seat booking again. After complaint for refund, Goibibo confirmed that the money is with Goibibo and I shall receive full refund. This confirmation was shared by an executive from GoIbibo named Rishu Raj. He said refund of 700 will be processed in 48 hours from Goibibo, as it is not airlines fault. It has been 2 weeks and I am still awaiting refund.

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Address: India

Dear Team,

I have canceled tickets in month of March and your team has not reund money yet.
I am attaching all documents for ur concern.

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I had booked a flight but due to covid 19 outbreak flight was cancelled. But I got no refund for that. Now I am trying to talk to Goibibo customer care but their numbers are invalid.

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Address: Motihari

Sir i talk to goindigo costumer care it was said that is your refunded amount (2371) is already send in your goibibo agent but I have nothing received any amount

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Oct 02, 2020

Updated by Ashutosh@7362 Sir I have booked one ticket from Hyderabad to patna (pnr-ZL8RSW) and flight no is 6e466on 04 may 2020 and against I have postpond this ticket date due to corona on date 12/10/2020 from goindigo official website and finally I will canceled my booking on date 28/09/2020

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Hi, am John from Chennai, I made ticket booking thought goibibo on 30/09/2020 evening, I made payment 7300.. but my money deducted and not getting any ticket confirmation or messages, I have reference ID,
TO TRANSFER
INB IBIBO Web Private Limited
[protected]IGAJNGNUO1
Date:30.09.2020
From SBI BANK
am not rich in money, pls help me to resolve this issue... Sir/mam. Thanks

+1 photos

Oct 2, 2020

Complaint marked as Resolved

Hi, am John from Chennai, I made ticket booking thought goibibo on 30/09/2020 evening, I made payment 7300.. but my money deducted and not getting any ticket confirmation or messages, I have reference ID, TO TRANSFER INB IBIBO Web Private Limited 11225574511IGAJNGNUO1 Date:30.09.2020 From SBI BANK am not rich in money, pls help me to resolve this issue... Sir/mam. Thanks

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A

awishi

Oct 10, 2020

Hi, am I am Anupom kumar roy, from kolkata, I made ticket booking thought goibibo on 05/10/2020 evening, I made payment 26922.. but my money deducted and not getting any ticket confirmation or messages, I have reference ID, [protected]IGAJ
OGTFN1
TRANSFER TO
45

TO TRANSFER
INB IBIBO Web Private Limited
[protected]IGAJNGNUO1
Date:05/10/2020
From SBI BANK
am not rich in money, pls help me to resolve this issue... Sir/mam. Thanks

Money deducted but process failed - Comment #3746177 - Image #0

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A

awishi

Oct 10, 2020

Hi, am I am Anupom kumar roy, from kolkata, I made ticket booking thought goibibo on 05/10/2020 evening, I made payment 26922.. but my money deducted and not getting any ticket confirmation or messages, I have reference ID, [protected]IGAJ
OGTFN1
TRANSFER TO
45

TO TRANSFER
INB IBIBO Web Private Limited
[protected]IGAJNGNUO1
Date:05/10/2020
From SBI BANK
am not rich in money, pls help me to resolve this issue... Sir/mam. Thanks

Money deducted but process failed - Comment #3746183 - Image #0

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V

Vamps710

Oct 20, 2020

I paid Rs 100 suddenly the process got failed and said me again to oay but the money was already debited

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 89

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