Ibibo Group / Goibibo Complaints & Reviews

I have booked air ticket through goibibo from lko to Guwahati for 09 Apr 2020. Due to covid lockdown all flights were suspended and the ticket was automatically cancelled.

I have requested airlines for refund and in month of aug 2020, Indigo airlines has refunded an amount of Rs 15, 370/-.

On 25 Aug, I got a mail from goibibo that my refund request is being reviewed and will be credited in my bank account shortly.

Till date no amount has been received from goibibo. They are just keeping my money and making interest and profit to their company.

Fraud company, many times contacted customer service, no option to speak with any executive, only IVR comes and call ends.

Kindly get my refund processed as soon as possible.

We had booked 3 (Three) Tickets on 13.12.2019 for

09/04/2020 Mumbai (T1) (10.45) to Jammu (13.30)
12/04/2020 Jammu (T1) (10.00) to Lucknow (13.20) &
12/04/2020 Lucknow(T2) (14.45) to Mumbai (17.05)

For amount in sum of Rs. 26, 283/- (Rupees Twenty Six Thousand Two Hundred and Eighty Three only)
On confirming with INDIGO we were informed that they have refunded the aforesaid amount to Goibibo and directed us to collect the same from them.

Please do the needful.

Adv. John Fernandes
Mobile: [protected]
Email: [protected]@yahoo.com

Madam/Sir,

We had booked 3 (three) tickets on 13.12.2019 for

09/04/2029 Mumbai (10.45) to Jammu (13.30)
12/04/2020 Jammu (10.00) to Lucknow (13.20) and
12/04/2020 Jammu (14.45) to Mumbai (17.05)

For total amount in Rs. 26, 283/-. We had informed Indigo Airlines
pertaining to the refund and in reply they have informed us that our refund has been paid to you.

Kindly refund the aforesaid amount t the earliest.

Adv. John Fernandes
Mobile: [protected]
Emaill: [protected]@yahoo.com
0

My Mumbai to Moscow return flight on 22 August but flight cancel for Covid19 call goibibo for refund but no reply and all customer care numbers no reply pls help my refund money

Hi this Rishik Bhuyan. I have booked a bus ticket from guwahati to tinsukia for 7th october 2020 on A R Super using the goibibo website through gocash available. The deducted Rs. 815 from the gocash but i didn't get any confirmation. Now i want my gocash of Rs. 815 in my account. The booking id i received is GOBUSc9dcddf98b.

I have booked two flight through goibibo and flight has cancelled during lockdown.

Indigo airlines has released my refund to goibibo but goibibo is not release refund. I am trying to contact to goibibo since last six month but not customer care, chat & email ID & proper web portal option available.

PNR:KGMBRP
First PNR refund release by Indigo on dated 31st July, but still not provided refund by goibibo. No refund option available in goibibo web portal for this PNR.

PNR:BWTDJR
I have processed Second PNR refund request through goibibo web portal on dated 5th Sep but still no refund.

This is regarding my payment to goibibo regarding seat booking for PNR LPGW7U. The payment was done on the goibibo app for seat booking for 700 rs. Seat booking failed but payment was received by Goibibo. Airlines mentioned that they have not received any money from Goibibo. So I had to make seat booking again. After complaint for refund, Goibibo confirmed that the money is with Goibibo and I shall receive full refund. This confirmation was shared by an executive from GoIbibo named Rishu Raj. He said refund of 700 will be processed in 48 hours from Goibibo, as it is not airlines fault. It has been 2 weeks and I am still awaiting refund.

Dear Team,

I have canceled tickets in month of March and your team has not reund money yet.
I am attaching all documents for ur concern.

I had booked a flight but due to covid 19 outbreak flight was cancelled. But I got no refund for that. Now I am trying to talk to Goibibo customer care but their numbers are invalid.

Sir i talk to goindigo costumer care it was said that is your refunded amount (2371) is already send in your goibibo agent but I have nothing received any amount

Hi, am John from Chennai, I made ticket booking thought goibibo on 30/09/2020 evening, I made payment 7300.. but my money deducted and not getting any ticket confirmation or messages, I have reference ID,
TO TRANSFER
INB IBIBO Web Private Limited
[protected]IGAJNGNUO1
Date:30.09.2020
From SBI BANK
am not rich in money, pls help me to resolve this issue... Sir/mam. Thanks

My tickets were cancelled by Goibibio (mistake made at their end) and then was promised refund for which they have sent confirmation emails as well but have not received my refund for last 6 months and i am stuck in india and cant travel to my home country

This is in reference to my flight booking through Goibibo ( Ref# GOFLDANDde1db[protected]). Due to Covid-19, e were unable to travel.

These flights were from Pune to Bagdogra and return
Starting on 22nd Mar by Spicejet and Return on 29th Mar by Airasia

The starting flights were cancled and return flight were rescheduled to 30Sep, 2020 via Airasia directly.

We did not get any update from for any refund from Goibibo for Spicejet flight.

And to our surprise, they cancled our return flight of Airasia without any intimation to us. We came to know now when we did inquiry to Airasia for cancellation of our flights. They informed to us that full amount is refunded back to Gobibo.

Now when we are checking on the Goibibo site, there is no details available. We can not write to them, we cannot contact them by phone.

We can currently clueless about the status of the refund of our money. We are unable to see any credit voucher details also on the site.

Kindly Support.

I have booked flight through goibibo, and I cancelled the ticket under covid-19. But they said that we will transfer your money on 11 to 13 September, but haven't sent money to my account. And not responding to any of my queries. It is fraud because they are sending wrong information about my refund and not responding to it.

I had booked a flight through goibibo and my journey date was 5th April from HYD-IXC and 13 th April IXC-HYD. I checked with the Airlines they have refunded the full amount. I am yet to receive the refund amount from goibibo. I am not able to reach out to the concerned team as there is no proper response its been 2 months i am yet to receive the refund.

Regards,
Rohit.

DEAR TEAM,

I HAD BOOKED 2 TICKET FROM GO IBIBO MUMBAI TO SAUDI ARABIA RETURNED BUT DUE TO COVID 19 CRISIS FLIGHT HAD CANCELLED BUT AS OF NOW I DIDN'T RECEIVED MY REFUND BACK SO PLEASE DO THE NEEDFULL AND GIVE MY REFUND BACK.

1) FLIGHT DETAILS OF 1 PASSENGER :
Passenger name: MR IBRAHIM ANSARI Ticket number:[protected]
GOING DETAILS : From Mumbai BOM Chhatrapati S Maharaj, To Jeddah JED Departure 21:25 Apr 23, 2020, Arrival 23:45 Apr 23, 2020, Flight : SV773 BOKING CLASS V.
RETURNING DETAILS : Jeddah JED King Abdulaziz Intl TO Riyadh RUH King Abdulaziz Intl TO Mumbai BOM King Khalid Intl
JED 20:00 May 25, 2020 RIYADH 21:35 May 25, 2020 FLIGHT SV1046
Riyadh 00:10 May 26, 2020 Mumbai 06:45 May 26, 2020 FLIGHT SV740.

2) FLIGHT DETAILS OF 2 PASSENGER
Passenger name: MR QAYYUM ULFAT ANSARI BOOKING REF: S9T5OJ
GOING DETAILS : From Mumbai BOM Chhatrapati S Maharaj, To Jeddah JED Departure 21:25 Apr 23, 2020, Arrival 23:45 Apr 23, 2020, Flight : SV773 BOKING CLASS V.
RETURNING DETAILS : Jeddah JED King Abdulaziz Intl TO Riyadh RUH King Abdulaziz Intl TO Mumbai BOM King Khalid Intl
JED 20:00 May 25, 2020 RIYADH 21:35 May 25, 2020 FLIGHT SV1046
Riyadh 00:10 May 26, 2020 Mumbai 06:45 May 26, 2020 FLIGHT SV740.

BOTH TICKET HAS BEEN BOOKED BY IBRAHIM ANSARI ID.

I have upcoming flight from Canada to Mumbai and return with American airlines booked via Goibibo. connecting flight from London to Mumbai and Mumbai to London is not operational due to covid and i want to cancel the entire flight trip. I got confirmation from goibibo support team that i am eligible for full refund. After which i send then email confirmation to go ahead and cancel/refund my tickets.

But its been 2 weeks and i haven't received any reply/acknowledgment from support team. I again have send them 2 more emails but still no reply.

I dont know who to reach out to cancel these flighs, also no phone no is rechable. i have tried it several times.

Please help me get this resolved.

MY flight booking id is GOFLI7AA[protected]

Regards,
Sagar Harchandani
[protected]@hotmail.com

I booked Indigo flight from Chennai to Ranchi via Delhi (2 flights) through Goibibo on 17/09/2020. Due to some personal reasons I cancelled the same calling the airline helpdesk directly. I got a complete refund acknowledgement mail from Indigo (Rs. 6518/-), I raised refund request in Goibibo after that.

I only got part refund til now(Rs.3107/-). It is pending with the rest of amount. I contacted support team via mail, didn't got any response yet. Tried Facebook messenger, they responded, but didn't got any output yet. Furnishsing details below. Please resolve my issue asap, as I've paid amount from my credit card, which is due for payment now.

Booking ID: GOFLDMT13DC[protected]
PNR: NG8FYV
Booked on: 17 Sep 2020
Account: Vishnu Gopan ([protected]@gmail.com)

Dear team,

i have bokked returned ticket from mumbai to kochi but for covid-19 my flight got cancelled and i have received my refund on ly rs: 17856/- but at the time of booking have paid 44053/-

flight details : mumbai to kochi flight no.6e755, airline name : indigo, pnr no : all7qa, date:[protected] start time : 19:00 to 21:05.

Kochi to mumbai flight no.: sg6283, airline name : spicejet, pnr no :v8uftf, date: 18:55 to 20:55.

So please do the need full.

Goibibo has sent a email of refund on my booking gofldiosc2ed[protected]. This booking is in my wife name

My bank has not received it and i am unable to get in touch with goibibo

Please reinstate the refund please

Thanks
Maheshwari singh
Dissatisfied customer