Ibibo Group / Goibibo Complaints & Reviews

Booked tkt for dubai-ktm-dubai from goibibo site, due to pandemic airline issued full refund for said booking, even after 1 month goibibo do not release the money neither there is any customer case service whom we can talk. Very pathetic service, i will never ever use this portal. Kindly issue the refund as soon as possible. Booking id goflibe94d[protected]

I booked my cab from bangalore to madurai, travel dated 23 sep. Within 2 hours into travelling the so called the best car service providers car battery had malfunction which could have been avoided if they tested the vehicle before sending for 440 km journey. The driver took the car to a isolated service center when there were many automobile service shops were there in the highway of krishnagiri and after 1 hour of wait the driver told it will take another 4 hours to repair the car and i asked for a replacement car but he asked me to take some local car service. When i contacted goibibo customer care they were very irresponsible and made me wait in that place stranded with only men and to add to add to that it was not a residential area too. When i was concerned about my safety being a female travelling alone, they never seem to even care about that. I had a very pathetic day and i missed my client meeting as the alternate unsanitised car dropped me off only by 7pm that night. Cab ref. Number: carpifrf6a11gns

I booked a flight ticket for family from hyderabad to imphal that should be travelled on 18th april 2020. The ticket numbers are[protected] and[protected]. The flight has been cancelled due to lockdown from air india side.
Goibibo was keeping refunded amount in credit shell/voucher. Our family will not be possible go there (All family members came in pune).
I tried to contact many times to goibibo customer care. I have written the email to airindia customer care and spoke with their customer care.
Airindia customer care is saying that the refund should be initiated from goibibo.

Dear all,

I had booked indigo flight using goibibo service available in kotak mobile banking app; however the flight got cancelled due to lockdown.

Also it was confirmed that the amount will be blocked (In credit shell) and we can use the same amount in our next flight booking.

So, request you to please let me know how can i use my blocked amount in my next flight booking on an urgent basis.

Attaching my flight details for your reference.

I was booked my ticket feb 18 for 23rd may ILEW4A PNR because of covid 19 flight cancelled. I have requested for refund on august 2020. as per request got text, I will receive my refund on 5th spt 2020. till know I didn't get my refund. I was trying to call goibibo customer service numbers are not working emails no use. please be request i have to book other flight refund the cash.

Hi,

I am writing to you to bring it to your notice about an issue that is troubling me, about flights (Pnr - vlw87d and pnr - b6p64f)

The issue that i have experienced was: my flight tickets (Pnr - vlw87d and pnr - b6p64f) got cancelled by the airlines due to pandemic situation and the airlines have sent the refund amount to goibibo as i booked the ticket through goibibo. They have sent the refund amount on 7th august to goibibo. However i have not received any intimation from goibibo about that, neither i got back the refund amount.

There is no easy way to reach out goibibo customer care executive. The chat bot they placed in the app is useless.

Can you please help me to get the issue resolved and get my money back?

Thanks & regards,

Debadyuti saha

I had made a flight booking from Birmingham to Bangalore for 13 May 2020, however the flights were cancelled due to pandemic situations. It is been more than 130 days since cancelling I have not received refund yet. Goibibo kept on blaming Air India for delaying refund but the fact is goibibo is not making any progress on the refund.

I request that goibibo submit refund application to Air India, if not already submitted, or follow up on submitted application. My eticket number is[protected].

I have booked a flight ticket from mumbai to varanasi on today i. E. 21/09/2020. My booking id is-"gofldmtandfb35b[protected]".

While booking process i have applied coupon code "firstfly" and it shows approx. 1116 discount. After discount my amount shows is approx. Rs.10646, and shows no cost emi option on payment page. So that i have chosen no cost emi of icici bank on the basis of 3 months. But when i made payment the total amount was deducted is rs.11511.87.

Therefore it's kind request you that kindly clarify the things asap and refund the coupon amount. I have used mail id while booking is-"[protected]@gmail.com". Another mail is nitya. [protected]@gmail.com.

Hi team,

I have booked the flight tickets from pune to udaipur for 4th sept 2020. Then i rescheduled the flight for 8th sept 2020.

But due to some issue with flight operator. They have rescheduled my flight to 9th sept 2020.

Also their i had an option thta i can cancel my flight without any cost, if i don't want to travel on that date.

So i have cancelled my booking. I got the message that i will be refunded back in 5 to 7 days.

But my complete money is not refunded yet. I have only received the refund of the money that was spent on rescheduling my flight that is 2300.

Still my whole money for flight booking is not yet refunded yet to me ie. 12502 rs.

Flight details are below.
Booking id - gofldmtand5fb8e[protected]
Pnr number - xkhutz

Dear ibibo team,

I have paid the airtel dth bill of rs. 710/- through airtel app app on 21/09/2020, with the help of my federal bank net banking but app says failure of payment whether my amount is debited from account, i think its stuck on the gateway, so please process the refund to my account.

Reference no.: 67448217
Transaction type: shopping mall payment
Plz find attachment for your reference.

My name is devilal. I booked my ticket. But i did not get any confirmation email and also my amount has been deducted.

Dear sir/madam

Please find the attached ticket copy and kindly refund the money of one way side because of i am traveling one way side only

I have booked indigo flight with pnr pgtsuc and due to national lockdown flight was not operational.

I am trying to utilize the refund amount of rs.5448 from airlines and i am not able to utilize this.

Booking email :[protected]@gmail.com
Contact :[protected]

Passengers: rupam kumari and saarthak jha

I have booked the international flight ticket from goibibo on 12/3/2020 for the travelling date 08/04/2020 beacuse of covid-19 the lockdown imposed and unable to travel. I want to cancel my ticket than i called several times to goibibo customer care and emailed too but the numbers are not working as well as email too.

I request to please help me to get my money back to my concerned account

Thankyou,

My ticket details as mentioned below:

Apr 08, 2020

Air india

Ai962

Economy

Nbo

Terminal 1b

11:30

6h 0m

Bom

Terminal 2

20:00

Jomo kenyatta international, nbo - chhatrapati shivaji airport, bom
Name

Mr deepak pentayya kusuma

Type

Adult

E-ticket no.

[protected]

Name

Mrs moona deepak kusuma

Type

Adult

E-ticket no.

[protected]

Name

Master nevaan deepak kusuma

Type

Infant

E-ticket no.

[protected]

Although the airline indigo has a credit shell enabled for pnr zklifg goibibo has no option of letting us use it or do a refund.

I believe this is deliberately done by goibibo goi should look into this scam!!

I have booked the train ticket on 26th aug 2020 for which was not confirmed and got canceled due to wait listed after the chart preparation. Got the message from irctc in 28th aug that they have credited back my amount in ibibo group account for which ibibo group has not refunded back in my account since 20 days. According to them on their app it is mentioned that the trip is completed. Are they out of their mind how come a passenger travel in wait listed online ticket. Attaching the screen shot for further ref. I need my money with full interest.

I already submitted a complaint. But i cannot comment on it... What the heck... Scammers everywhere, goibibo is a # company. I don't care about the refund anymore, i will also viral the # they did...

It has been almost 5 months that i have been waiting to get a refund for a flight that was cancelled by airline during lockdown airline pnr aijhkz (Bangalore - vadodara) journey date 16th april 2020 booking date 4th april 2020.
I have made at least 500 calls to your customer care number but in vain. Indigo has already processed the full refund on 5th may 2020 from their side but i don't know what fun is goibibo.com getting out of holding my amount.
Your smartbuy customer care ([protected]) number is also a sham. The moment one selects the option to check the status of refund, the call gets disconnected immediately. If you want, i can record a video trying to do this. So basically one has to navigate using some other menu option to reach your rep.
Could you please clarify as to how long should i wait to get back
My money???
All the touch points with goibibo.com just add to one's frustration.
Thanks for making the process of getting the refund so agonizing! I am pretty sure you must have trained your team pretty hard on how not to help the customer.

I have booked air india ai 9687 flight from jaipur to agra for 24 august 2020 from goibibo app.

Booking id:
Gofldmtand42f4d[protected]

Flight got cancelled due to operational reasons. I have submitted refund request immediately on goibibo through app. However as mentioned by goibibo, no one has contacted me. When i looked into app, "cancelled status" changes to "completed trip". When i tried to reach contact support, its routed to gia bot and i see no option to contact on call support (Contact support not taking complaints and routing to app trips section), no email customer support and i have no way to track the progress or status of my cancellation request till date.

I tried to reach real human support but there is no option.

Kindly initiate the refund as the air india cancelled the flight for all passengers.

Attached documents for reference.

Dear team,

Ref no: name : zeeshan shaikh
Mobile no. [protected]

With reference to above mobile no. Id i have booked ticket from your go ibibo app yesterday of mr. Ibrahim ansari and it was round trip of mumbai to ajmer going details is flight name spice jet 07:20 hrs, 23 sep 2020 // 15:50 hrs, 23 sep 2020 and return details is 16:15 hrs, 25 sep 2020 // 22:05 hrs, 25 sep 2020 first for booking this ticket i had made payment but payment has been deducted and ticket didn't get booked and i have not received this amount back so please do the needful.

Thanks & regards
Zeeshan shaikh