Ibibo Group / Goibibo Complaints & Reviews

Sir i have booked a ticket from indore to delhi for 26 sept. 2020 with pnr no. Tlxzdd whose timing was 8.30 am to 9.55am with flight number uk914. This flight was rescheduled on 8.30pm to 10pm. Since i have another connecting flight on 26sept. 2020 at 2pm. So i called the airline the rescheduled my ticket for 25sept. 2020 whose timing was 8.30pm to 9.55pm on 12september 2020. When yesterday, i called the airline they said your ticket has...

Booking id: n6ezjmf7j
My kolkata - bangalore - srinagar, indigo flight dated 23rd may 2020, got cancelled due to country wise lock down situation.in may 2020, indigo refunded the complete booking amount to goibibo as i booked ticket through goibibo website.

Since then i am chasing goibibo for refund of the amount which suppose to be credited in my original mode of payment but till date they have not yet refunded the...

Flight cancelled by the airline due to Covid-19 booked through Goibibo. I don’t see the refund or credit in our Goibibo account.
Booking ID - GOFLIBDDE[protected]
Applied for refund in April 2020 and have yet not received any refund! It’s been 5 months and the Goibibo team still says that they’re waiting fof refund from the airline!
This is ridiculous!...

I had a booked a bus ticket on 16th sept 2020 from bangalore to pune. The amount got deducted from my account but the ticket is not generated. Kindly resolve the issue....

Dear sir,

I am try to reschedule my ticket from chennai to patna. The amount was debited from my account but amount not yet received in my account.

Booking details
Goibibo booking id: goflde[protected]
Pnrno:a8ndwc...

I had a flight ticket booked through goibibo pnr is jqng7b which cancelled later on. The refund is yet not processed from goibibo. I checked with airlines and they confirmed that the refund has been sent to goibibo but it is still not credited to my account. Please help to get the amount refunded. I tried to contact them on messenger last week and got the confirmation that the refund is initiated. When i am asking for the arn/brn, there is...

Sir i booked spicejet flight through goibibo from mumbai to kolkata. Date of journey was on 15 jul 20 (Pnr: vbp75j) but flight got cancelled due to lockdown. I contact to spicejet and they informed me that they have refund fully of rs 19759.00 as a credit sale but it was refund to goibibo. I called to goibibo as the credit sale amount was only 16147.00 and they accepted that they will refund it within 45 days but they are not responding now....

Phi[protected]
16/08/2020 ibibo otc no[protected] payment / cn[protected] / [protected] -175.00

Phi[protected]
17/08/2020 ibibo otc no[protected] payment / cn[protected] / [protected] -175.00...

We have received a confirmation from airlines that my refund is successfully credited to goibibo's account but still goibibo is not refunding the amount and saying it is pending with airlines. I have email from airlines where they have said it is successfully credited to your travel agent. Please see below extract of email fro airlines.

Further my booking reference number is :- gomupkgeccff80966421

Dear ankit...

I have booked a ticket for my family members from your portal for mumbai to raipur on 14feb 2020 and flight no. Ai 651 under pnr no. J98nh for mrs. Mamta sinha and miss shikha sinha. And return journey (Raipur to mumbai) for 6th may 2020 with the pnr no. Vgqdjs with flight no.6e 804, which is also not scheduled total price rs.18110/-. As the flight cancelled by airline itself please send my money, i am submitting the boarding pass ticket....

Sir

I have booked a ticket from your portal for mumbai to raipur on 14feb 2020 and flight no. Ai 651 under pnr no. Yzzmr. Due to lockdown flight is not scheduled and price rs. 8556 again, i also booked a return journey (Raipur to mumbai) for 3rd may 2020 with the pnr no. Yciufr with flight no.6e 804 on the same day, which is also not scheduled price rs.4281/-. As the flight cancelled by airline itself please send my money,...

My booking id is - htlzy2kf6f
I had booked a hotel in kolkata under the 100% assured money back guarantee,
But after checking in, i got no wifi, nor tv service, nor toiletries.
Will i pay 1077/- rs just fr getting a bed? I missed my online work from home because of no wifi,
My grandmom - a cancer patient had nothing to do for timepass as that the tv that was provided in our room was not working, even after...

I confirmed with srilankan Airlines, they are providing full refund for my flight ticket, Since flight was cancelled by airline due to corona lock down.
But travel agency (goibibo) not providing refund...
Air lines gave me assurance, if agency cancel my flight ticket, sri lankan it lines will provide full refund for my ticket.

PNR: R9DAT3...

This is in reference to booking id: n6egfbmff

You have deducted gi convince fee in refund which is not acceptable, i should have been given full refund.

Please note that it is not to be treated as cancellation since due to covid impact flight was not available and also we were not in position to travel / were not allowed to travel as per government guidelines.

Airline also given full refund to...

To whomsoever it may concern
i had booked air ticket through go ibibo app for 19 april 2020.
and due to lockdown the airlines had automatically cancelled my ticket.
goibibo assured that creditshell will be given for the booking.
now when i am booking the ticket it shows there is no ticket booked.
following is the PNR KJPEXJ
flight NO Indigo 6E 703 in the name of amatullah jaorawala.
Goibibo...

I had booked goair flight via goibibo.com from bangalore-HYD-chandigah for 29th Sept 2020. on 27th Sept i got to know that the flight has been cancelled by the airlines.

I requested the refund from airlines by calling them and via goibibo app as well. Goair customer care confirmed that the airlines have already initiated the refund of Rs.10, 355.00/- to goibibo account on 1st September.(i have email confirmation from goair...

I applied for refund of my flight trip pnr tfibpv (Chennai - kolkatta and kolkatta - guwahati scheduled for 10.4.2020) through the weblink https://www.goibibo.com/support/covid19Form. the refund request was for 7 passengers after registering the refund request i uploaded the document also. (The url is https://www.goibibo.com/mysupport/ClaimReview?bookingId=GOFLDAND47E1A[protected]...⇄ finally it was not processed and showing a message that “oops,...

I booked total 5 tickets with goibibo travel agency for travelling bangalore to Bangkok in srilanka airlines..

Airlines are providing refund, but travel agency looting my money...

Please help me to get my money back.

Booking id: OR49W2...

Sir/madam,
I had booked my tickets from dushanbe to delhi on 14 jun 2020 via almaty scheduled for 1st and 2nd jul 2020. However the flight got cancelled due to the pandemic. I tried asking for the refund from the booking agency. However they don't entertain such request on mail or direct numbers and have some gia bot to interact and answer the refund queries. This bot leads to nowhere and i have wasted my hours to make some sense...

Dear sir/madam,
I have booked the ticket of for bagdogra to bangalore 7 person flight on 24 sep 2020 and my money got deducted and booking failed and i didn't get refund of it, i have booked it goibibo flight booking via kotak mobile banking without login means using continue as guest option with email - shiv. [protected]@gmail.com and mobile number - [protected]
Booking on 06/09/2020 time 6;17pm
Booking id : gofldkmb3e[protected]...