Ibibo Group / Goibibo Complaints & Reviews

My booking id is - htlzy2kf6f
I had booked a hotel in kolkata under the 100% assured money back guarantee,
But after checking in, i got no wifi, nor tv service, nor toiletries.
Will i pay 1077/- rs just fr getting a bed? I missed my online work from home because of no wifi,
My grandmom - a cancer patient had nothing to do for timepass as that the tv that was provided in our room was not working, even after repeated complains, the hotel people didn’t change the tv,
Next day after checking out, i complained to goibibo and they are saying sorry the the inconvenience but hotel is not ready to refund,
Can i know what kind of hotel will give the money back after taking it?
Obviously none.
I booked through goibibo not through the hotel directly so i’m not bothered what they are saying.
I also have proof for their pathetic service, i got videos and pics of the room (Where i was staying)
Goibibo is just doing fake advertisement, such company must be sued and shut down, they are just looting common people.

I confirmed with srilankan Airlines, they are providing full refund for my flight ticket, Since flight was cancelled by airline due to corona lock down.
But travel agency (goibibo) not providing refund...
Air lines gave me assurance, if agency cancel my flight ticket, sri lankan it lines will provide full refund for my ticket.

PNR: R9DAT3

This is in reference to booking id: n6egfbmff

You have deducted gi convince fee in refund which is not acceptable, i should have been given full refund.

Please note that it is not to be treated as cancellation since due to covid impact flight was not available and also we were not in position to travel / were not allowed to travel as per government guidelines.

Airline also given full refund to you and you should also pass full refund to customer without deducting convince fee.

Once again request to arrange for refund.

To whomsoever it may concern
i had booked air ticket through go ibibo app for 19 april 2020.
and due to lockdown the airlines had automatically cancelled my ticket.
goibibo assured that creditshell will be given for the booking.
now when i am booking the ticket it shows there is no ticket booked.
following is the PNR KJPEXJ
flight NO Indigo 6E 703 in the name of amatullah jaorawala.
Goibibo Booking ID GOFLDANDFD12A[protected].
kindly help me in getting the refund and assure this things never a customer should suffer.
i require full refund of my ticket.
my contact number [protected]

I had booked goair flight via goibibo.com from bangalore-HYD-chandigah for 29th Sept 2020. on 27th Sept i got to know that the flight has been cancelled by the airlines.

I requested the refund from airlines by calling them and via goibibo app as well. Goair customer care confirmed that the airlines have already initiated the refund of Rs.10, 355.00/- to goibibo account on 1st September.(i have email confirmation from goair airlines for the same)

I checked in my goibibo account and they have provided me the credit shell voucher rather than crediting it to my bank account. i had paid the whole amount from my bank account and i donot want any credit voucher, i need the whole amount in my bank account.

I tried reaching goibibo via customer care, their app, website, contact number, email but there is no way to reach out to them. Everything is non-functional. There is not even any way to write to them.

They are a big fraud taking money from customers and not refunding it to them.

I hope i can get some help from writing it here. Please help me to get my refund in my bank account.

GOIBIBO booking id - GOFLDIOS89EE[protected]
Flight PNR - KFJHKR

Thanks,
Shivani

I applied for refund of my flight trip pnr tfibpv (Chennai - kolkatta and kolkatta - guwahati scheduled for 10.4.2020) through the weblink https://www.goibibo.com/support/covid19Form. the refund request was for 7 passengers after registering the refund request i uploaded the document also. (The url is https://www.goibibo.com/mysupport/ClaimReview?bookingId=GOFLDAND47E1A[protected]...⇄ finally it was not processed and showing a message that “oops, something went wrong. Sorry, this request cannot be processed, because of some technical issue, please call us at [protected] (The url is https://www.goibibo.com/mysupport/FlightSpecialClaimThankYou). when i called the number it is an auto announcement and the same link for cancellation was sent by asking about the trip. Even after applying through the link, the same “unable to process” message is coming. I am unable to understand as to what is preventing goibibo from refunding the amount to the customer. Please confirm, whether the refund has been made to goibibo and why they are showing indigo phone number for contacting

I booked total 5 tickets with goibibo travel agency for travelling bangalore to Bangkok in srilanka airlines..

Airlines are providing refund, but travel agency looting my money...

Please help me to get my money back.

Booking id: OR49W2

Sir/madam,
I had booked my tickets from dushanbe to delhi on 14 jun 2020 via almaty scheduled for 1st and 2nd jul 2020. However the flight got cancelled due to the pandemic. I tried asking for the refund from the booking agency. However they don't entertain such request on mail or direct numbers and have some gia bot to interact and answer the refund queries. This bot leads to nowhere and i have wasted my hours to make some sense out of it. But in vain. I could somehow manage speaking with some human interphase and then got a mail from the agency regarding resolution of issue. But so far there still has been no refund. Now the customer care is completely automated and there is no forum to interact with any one and confirm the status of refund. This has caused a lot of stress in already stressful condition due to cancellation of my travel plan.

Dear sir/madam,
I have booked the ticket of for bagdogra to bangalore 7 person flight on 24 sep 2020 and my money got deducted and booking failed and i didn't get refund of it, i have booked it goibibo flight booking via kotak mobile banking without login means using continue as guest option with email - shiv. [protected]@gmail.com and mobile number - [protected]
Booking on 06/09/2020 time 6;17pm
Booking id : gofldkmb3e[protected]
Note : i trying many times to customer care number but not reachable any time

Attached screenshot transaction sms and booking

Kindy resolve my issue as soon as possible

With regards
Shiv kumar
+91 - [protected]

Team goibibo,

This is to draw your attention to the unethical and unscrupulous methods of making money which people of such a reputed company like goibibo have resorted to in these unprecedented times of pandemic. The experience that i have had with goibibo has really made me question the integrity of this county's largest online travel agency.

Call it a misfortune or a mistake but on the 29th february 2020 i had made a international flight booking for a two way trip to switzerland for a stay of 9days from 27th may 2020 till 4th june 2020 with goibibo. Booking id-ndc81ygdt, pnr-pnr-n3v2fw.
The booking costed me a hefty amount of rs.92, 606 and was paid using a credit card loan with emi of rs.11, 000 per month for a period of 12 months.

Even though, owing to the covid outbreak, all the flight got cancelled as per the government guidelines, till 24th of may none of the officials at goibibo bothered to call or provide an update on the application regarding the status of my flight on the 27th of may 2020. To my dismay, i could still see the flight as scheduled on the goibibo app so on 24th may 2020 i was left with no option but to send an email on their mail id requesting to provide an update on the same after multiple failed attempt to get on a call with the customer care executives to know about the status of my flight.

On 27th of may 2020, i received a mail from the gocare support team stating that my booking cancellation request has been successfully submitted and the amount will be refunded once it is received from the airline. However, on 29th may 2020 post the call with customer care executive, mail received from go care team said that since no information about the refund was received from the airline's side, hence my ticket ref#31536480 stands resolved from the goibibo's end. I received a similar mail on 30th may 2020 marking my ticket ref#31563721 which was again raised by me to refute their earlier mail.

After calling gocare team multiple of times and following up on the query relating refund of my flight charged with no suitable response from the go care team in the month of june 2020, i again dropped an email seeking update on 8th august 2020 but didn't receive any response.

On 9th of august, i called the gocare team to follow up on my query and this time to my surprise i received a response with an pdf attachment of cancel ticket voucher for booking id-gofliand91ea[protected] giving details of refund amount including amend charges refundable as rs.93, 016.
Though, it gave me a sigh of relief but still i connect with the go care team on the 11th of august 2020 to confirm the mode in which i will be receiving the refund. I got to know from one of the customer care executive, sourabh gautam, that my refund money has been received from the airline and hence i was asked to share the bank details in which i want the refund amount. Also, i got to know from one of the customer care executive, sourabh gautam, that my refund money has been received from the airline and hence i was asked to share the bank details in which i want the refund amount.

Also, i was told that my refund will be reflected in my bank account within 24-48hrs from the time i share the bank details.
Note that i also have a recording of the entire conversation with sourabh as a proof.

On the contrary on 12th august 2020, i got a call from goibibo that they have not yet received the refund money and are still working with airline to get the refund for my pnr-n3v2fw. Also, post the call i got an email today that says my "ticket 31745226 has been marked resolved".
This only goes to show that the intention of goibibo is malicious. The company wants to defraud it's customer and keep such a hefty ticket amount to themselves instead of giving back the money to it's rightful owner.

I am really disappointed with the travel company which holds such a good reputation in market.

I request the higher authorities and all those responsible at goibibo to please take immediate action for getting the refund back into the account of the people for the ticket amount against a flight that got cancelled due to covid

I am trying to reach customer support - its a recorded msg that sends a link to upload documents for refund - that never works. Trying since 15 days now. My booking id is gofld15fbb[protected]. Indigo has cancelled the ticket and sent refund to goibibo then why are they holding onto the money? Not able to reach anyone to ask for refund.

Need help asap.

Please accept my greetings first.

I had booked a ticket on 25 jan booking id: n6efg7its. Flight was from ahemdabad to delhi by pnr-fg7its flight amount 5378 rs.
I had done booking by goibibo website and they gave me indigo airlines ticket.
Ticket got cancelled due to covid 19.
I have been confirmed by indigo airlines by mail for returning amount as per mail trail attached.
Amount has been returned from indigo airlines to goibibo air ticket booking agency.
But they are not returning the amount. I have sent them many requests. But neither they are responding nor they are returning any amount.
Kindly help.
Thanks & regards
Ashish jain
[protected]

I booked surat to frankfurt flight in air India on 20th march.but due to covid-19 my flight was cancelled by air lines.so i want refund my surat to delhi ticket.

My bookinf id is GOMUPKGINTC6F6938298

so please gime my refund as soon as possible

Dear sir / madam,

I am writing to you to raise an issue about: hotels & resorts

The issue that i have experienced was: i booked a oyo hotel from goibibo for 4th august named 64678 gunaba homestay, when i reached there it was locked and i stayed almost 1 hour there contacting customer care and all. Eventually no one came there and customer care shifted my stay to spot 71398 sk extension, when i reached at the hotel, he showed me a ac room with tv, geyser and was asking more 300 rupees where as goibibo said i will not have to pay extra. I said i booked a non-ac room with geyser just give me that he said no such room is available. Then immediately i moved out of the hotel. Now when i am asking for refund they are saying i stayed there for 1 hour hence it cant be refunded, but thats a lie why would i stay for 1 hour and can a hotelier present any proof of staying, any entry in the register or my id proof?

It occurred on: 4/08/2020

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account rizvi. [protected]@gmail.com.

Yours faithfully,
Ahsan rizvi
Booking reference: htll3fdbdg

I need to credit this trip g4hzmq because my flight from kochi to bali has been credited. Pls do the needful help. I was about to fly in air asia.

My name is richiesh dinker, i contacted indigo airlines, they have refunded my ticket amount to goibibo for 5 tickets. Its been two months, i contacted goibibo through phone where no one is answering, through mail where its saying this email doesnt work. I also contacted on their facebook page where they are just repeating "will connect with you shortly". I am fed up with them as i am getting no proper response from them.

I have attached some screenshots for proof.
Please help!

On feb 5th 2020
9000 amount debited without transaction done.
Deposit the amount back
Ibibo otc no [protected]
Cn[protected]/[protected].

Thanks
Harika
Email id harikareddy. [protected]@gmail.com

Booked a flight ticket via goibibo for my wife and infant. Airline is airindia from new delhi to london on 8th april.

Not getting any response from goibibo or its customer care. Tried calling and online help service and only ivr and robotic chat are happening.

Looks like they are not at all putting effort to provide a refund of my booking.

Booking id - gofli450c[protected]

Booked to a flight to maldives (Male) from bangalore for 4 april 2020 with sri lankan airlines. Had to be cancelled due to covid. We had cancelled in march as soon as lock down started. And you can see its september no refund has been provided. Goibibo said we will provide travel voucher in place of refund with which you can book tickets for next one year with sri lankan airlines. I have sent letter of authorization, my passport copies, travel voucher sheet to sushant kataria (Who was corresponding with me) management, goibio helpdesk none of them has ever come back to me nor provided receipt. I have followed up 78 times on emails, facebook messenger, through goibibo app. Nobody has bothered to respond back. My money is gone, no response no travel vocuher. Such a bad experience. Never ever using goibio again. If you dont know i am a full time traveller. You would have received lot of business from me but i rather use other website than gobibo.in facebook messenger they only use auto response - we will get back to you shortly. No response on twitter... We used every way and its now going to be 7 months but they didnot provide any solution. Pathetic service. Donot use.

My ticket cancelled due to covid 19 but no refund of 31599 inr from goibibo.
I sent lots of emails but no reply.
I tried calling on their numbers but for over 6 months no reply.
None of their customer care numbers or emails works.
It has been over a long period of time and i have been paying interest to the bank which has brought me to a sum of over 45000 inr and due to covid, i have no source of repaying the huge amount.
Kindly, help me out.