Ibibo Group / Goibibo Complaints & Reviews

Dear sir/ madam,

I had booked a flight for 18th may 2020 with indigo from ixd (Allahabad) to cok (Cochin) via blr (Bengaluru) 6e-5997 and 6e-316 and the pnr number is ilh 48a. The booking was made through goibibo mobile app on 17th february 2020. But due to covid-19 pandemic the flight was cancelled and credit shell was issued by the indigo airline valid till may 2021. Later when i tried to book a flight with the credit shell but it was unavailable. When i contacted the airline they informed me that the credit shell is transferred to the booking agent company, goibibo on 06th july 2020. For many days i am trying to get back my money.

So please help me to get the refund from goibibo.

Yours sincerely

Dear sir,
My air ticket booked through ibibo having pnr: g97bjg (Airline: go air) got cancelled due to flight cancellation by the airline. Since ibibo was non-accessible on their customer care number as well as web page & mobile app, i have cancelled the ticket by talking directly to the airline, goair. The airline has confirmed the cancellation and informed that the full refund amount has been refunded to ibibo on 22nd aug-2020. However, i have not received the refund till date.
Please note that several times i tried to update the details of cancellation done directly by the airline and raise the refund request on ibibo web page as well as on app, but the web page / app page was not accessible due to error on ibibo system. There was no provision to intimate or update the details with ibibo.

Since the airline has already refunded the money to ibibo, i request for an early resolution for getting my refund.

Thanks & regards,
K. Sethumadhavan

HI Goibibo Team,

I had a flight on 17th March 2020 with Indigo airline booked from Goibibo.

On 15th, i recieved information from indigo that the scheduled flight got cancelled and they proposed a new and totally different itenarary. They gave the option to either accept the alternate flight or get the full refund.

I choose the option to get the full refund and cancelled the flight with the airline directly. Also raised the refund request in goibibo also.

Till now i have not recieved any refund and did not get any information on when i will recieve it.

Its been more then 6 months. This is too much of a time.

Please reply and tell me the status.

Thanks
Jaideep Nigam
[protected]

Dear Sir/ Madam
I had a flight booking from Nagpur to Visakhapatnam (travel date 30 March 2020), but due to lockdown, the flights could not operate. I had booked the flight ticket online on Goibibo website and had chosen Indigo airlines to travel.
I recently received an email from Indigo airlines that the money was refunded to Goibibo on 19 June 2020.
When I called the Customer care of Indigo airlines on 6th September 2020, it was learned that the amount was fully refunded (without any deduction) to Goibibo company.
As on date, I am unable to find any customer care email id or customer care phone number of Goibibo (does not exist even on goibibo website).
I tried to find goibibo email id on the internet, I could find it, but when I sent an email, it bounced back.
I request for refund of full booking amount.
Attached ticket.
Thank you,
Vivek Ramesh Dudhe
Flat No 401 (fifth floor), Vyas Towers,
Samathanagar, Gajuwaka
Visakhapatnam-530044
Andhra Pradesh
[protected]@gmail.com
[protected]

Indigo 6E395 dated 19th March canceled by operator and refunded total amount of Rs3495/- against the booking ref- VJI26J, unfortunately goibobo refunded me (2805+495)= Rs 3300

Sir/Madam,
I have booked the ticket of AI-631 for mumbai to bhopal and my money got deducted and booking failed and i didn't get refund of it, i have booked it without login means using continue as guest option with Email - [protected]@gmail.com and Mobile Number - [protected]
kindy Resolve my Issue

With Regards

I book the hotel throught goibibo for 6 nights with free cancellation/modification facility. For 6986 rupee
I then modify my booking from 6 nights to 2 nights and at the time of modifying.in dashborad it's written that for 4 nights you will get a refund of 4434 rupee within 3-4days
But nothing is happend it's now 16days and no refund i was get. I contact the goibibo customer care. They repeating themself and said allow some for time...16 days is not enought for them to refund my money. I am very disappointed from goibibo service and how they are taking my concern so lightly. I am tied of asking help from goibibo for my refund amount of 4435. Please help and resolve my querie

Hello sir i was booking my flight ticket of rs.7629 on goibibo and i made payment through upi (Phonepe)... The amount has been deducted and no ticket booked. Please help me to get refund. Ticket issued for mobile no. [protected]
My contact no. [protected]

We are senior citizens and have booked our tickets from bangalore to torronto
On account of pandemic all our flights of airindia were cancelled.
We have cancelled our tickets and we are waiting for for our refunds.
We are unable get our refund since you are not available over phone. And our mailsto customer support has not been fulfilled so far.
Kindly refund our money of. 190000 by return by crediting to our credit card and oblige.
Please help me since we have to make our travel plans meet our son and grandson very urgently as we are old and health is very poor
With regards to goibibo to make us feel happy by your favourable reply
With regards
D n [protected]@gmail.com sridhar

1 august 2020 i am booked bus bus from akbarpur to delhi bus bus move before time and other route due to bakrid festival

It information received to us from local no provided by goibibo

Our pnr no ts[protected]vcba/30672/ajamgarh-delhi
Seat no. G

Contact no provided by goibibo
[protected]
[protected]

Goibibo today no option for complaining directly with phone only gia available for chat but no response not received our amount

Nk singh
[protected]

We have booked out flight tickets from bangalore to toronto through goibibo by air india.
Since all the flights were cancelled during may and return ticket during. August we have cancelled our tickets.
We have enquired with air india and got confirm that amout has been refunded to goobobo
We are trying to contact goibibo since then they are not at all responding
Because of this my rs, 190000 is blocked
Please try to help me from this problem and save me from this clutch of misery and tensions
[protected]@gmail.com

Due to covid airlines cancelled all the flights and my tickets also got cancelled by the airline.

Goibibo instead of refunding full amount deducted whooping 10, 941.00, from my ticket and gave me as go cash points which is of no use to me.

My ticket cost was rs. 53, 369.00 and got refund as gocash is rs. 42, 428.00.

They have deducted 10, 941.00 against the order from the government of india, and are not replying to any of mails nor phone calls.

My details are as under

Booking id - goflif1d7d[protected]

Name jateen shah

Please assist me to recover and file a consumer complaint as well as criminal complaint for cheating the customer.

I had made a booking for 27th march round trip from mumbai to bangkok with pnr cb5usa. The ticket was cancelled and sinc then approx for 6 months goibibo has not taken a single call neither do they call back. I have posted on social media multiple times and they promise refund which never reflects. Now goair is on the verge of shutting down. Who will i hold responsible if i don't get my refund? I have the refund acknowledgement email from the airline too.

My air Ticket was cancelled due to no flight during the pandemic. I received email from goibibo confirming that they have received the refund from the airline and it will reach my card in 3- working days.
No refund till date.
Travel dates - may 11th
Email received on 17 july

I booked my flight for 20May.But it was cancelled due to covid19.I keep on trying to get my money refund for 2-3 month.But they are not refunding my money.I cantact airlines they told to contact tarvel agent Goibibo for refund.They should refund my money since the flight itself was cancelled.I dont want resechudle i want my money back.
Please help me.

In their app they are asking for sumiiting refund claim.i summited many times but they didnt refund.

Please help me.

Sir i have booked ticket on 01 march 20 for rs 3050 for traveling date as 29 mar 20. i have tried to contact with goibibo before journey date but could not as i didnt received any response. and requested for cancellation as lockdown started and all flights were cancelled, but the ticket is showing booking done and no other option available . as per airlines ministry guidelines refund has to be given to customer for that period. the company has still not initiated any refund for the same. please resolve the issue.

I paid online booking from goibibo and at the time of check-in hotelier asked me for extra amount. He said that he has my booking details but didn't got my payment which I paid online.
I called up goibibo customer care several times to get my issue resolve. But even after waiting for 1.5 hours at the hotel lobby, my issue wasn't resolved. Later I paid the difference amount of Rs.388.44/- to the hotelier and then he allowed me for check-in.
I need the amount refund which I paid to hotelier. Even after mailing all the details a month ago, this issue is pertaining and company didn't helped me out.

Goibibo not issuing refund

I have booked one flight from goibibo.. the money deducted from my bank.. and it was showing that the money gone to the goibibo bank..but in there website it was showing payment failed.. and there is no customer service for goibibo.. its totally fraud case from their site.. I have attached the proof also that 4000 rs cut from my bank and it went to their account

I didn't get my refund
Since 80 days I'm trying your customers care but they didn't even pic up my call
Please regarding this take immediately action
& solve my query
my pnr is N39YNL
booking id is :- GOFLDAND57FD[protected]