Ibibo Group / Goibibo Complaints & Reviews

Address: Near western express highway metro station, shreya house., Mumbai City, Maharashtra, 400099

I booked hotel at gurgaon through goibibo, the service is pathetic and there is construction is going on, smelly area, hotel is not convenient for stay, i want cancel the booking and i want refund of that amount.
Oyo flagship 532 sikanderpur metro station, gurgaon
Booking id - htlsu4nv5g

Goibibo group is not replying on it, they told were working on it

May 21, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Rahulkasbe,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDV3SU4NV5G.

We checked booking details and observed that our team already reverted with the closure, stating as per your request for cancellation of 3 night(s) from 08/04/2019 to 21/04/2019, it has been successfully cancelled as per approval received from the hotel.

Please be informed a refund of amount INR 16035/- is under process which will reflect into the same source through which the payment was made depending on your bank’s processing cycle.

We would also like to inform you that we are also processing refund of INR 3000/- from our end. So total refund amount is INR 19035/- which will reflect into the same source through which the payment was made within 5 -14 working days depending on your bank’s processing cycle.

For any clarification, please revert on the Ticket #27526956.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: Gurgaon, Haryana

I have made payment for intl flight from beijing to coimbatore for 28 may 19 on 17 apr 19 at 1526 hrs. But booking confirmation has not been received till now. There is no contact number existing to speak to customer care, only automated ivrs is available. Tickets fares have increased now if i want to book again for same flight. There is no option shown in the site to camcel the booking. I'm really stressed about this carelessness attitude of company. I confirmed from bank that amount has been debited from my account. Rs 58, 767.14/-. Bank is telling me to contact merchant for refund. Please help me to retreive my amount.

+1 photos

May 28, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear SRINI1480,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear SRINI1480,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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supervisor

Apr 19, 2019

To anonymous author,

Such complaint will be examined fairly by no one and the author will receive the refund never as

- the author is anonynoys ;

- the author has not provided his address and contact information ;

- the author has not showed his payment with full particulars,

- the anonymous request towards the unknown bank is sent already and the anonymous fraudlent reply is received .

So, the author must hire the professional for fee (starting from Rs6000 for "fresh debt" till 3 months) for the legal assistance or
the author will get zero amount from such his/her efforts related to fraud.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
aryan @ vivaldi.net

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All the jet airways flight have been cancelled, and it does not show it in my goibibo account that the flight is cancelled. I have a booking with Korean air and it includes a jet airways flight as a code share flight. I need new alternatives and no one from ibibo is ready to help. No one picks the calls as it always say to people calling right now.

May 23, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 18, 2019

Updated by saranshgoel My email id is saransh.[protected]@gmail.com. So they can track my booking. Please help me out before the flight prices rise

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear saranshgoel,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI580ae[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27541253.

Assuring you best of our services.

Regards,
Team-Goibibo

Apr 19, 2019

Updated by saranshgoel Dear Guest, we regret to inform that your flight 9W78 13Jun19 from DEL to HKG is cancelled due to operational reasons. We regret the inconvenience. For tickets booked on our website, mobile app or via our Contact Centre, please click bit.ly/9Wsupport to request for a refund. For tickets booked through travel agents, kindly connect with your travel agent for refunds.

Apr 19, 2019

Updated by saranshgoel I have even got this message(above) from jet airways and still Goibibo is showing my flight is confirmed.

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supervisor

Apr 18, 2019

.

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supervisor

Apr 24, 2019

To anonymous author

Based on your text, you are advised to introduce with the basics and to hire the legal professional for fee, if you want to get money :-

https://www.consumercomplaints.in/jet-airways-cancelled-flight-without-a-notice-...⇄

There is no other way to get the compensation for you, except via the legal action before the domestic court.

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My husband made a flight booking from your app and now he wants to reschedule his flight. Customer care number is just useless it says v r hvnd lots of call so visit app or website. When v try to connect through app response comes after 15 20 mins. V r trying for last 2hrs but not able to reschedule the flight. Who is responsible if the flight cost increases?

May 23, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Poojmanjunath,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear Poojmanjunath,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: Kolkats, 700059

Hi,

I had booked a return travel ticket from amsterdam to kolkata via goibibo. Jet was the primary flight operator (Mumbai to amsterdam) of the international part. No issue was there while coming to kolkata but now jet has stopped their operations formally and even they put a public notice on their website today 17 apr 2019 that today was their lasy flight and they are suspending all other domestic and international flights. My return ticket is scheduled on 23 apr 2019, so when i asked goibibo to check with a jet to start processing the cancellation and refund, the executive said they dont have any confirmation on jet flight cancellation and i should wait till last moment.
I asked them its already a public notice, why cant you raise a refund request on behalf of passenger?

They dont have any answers neither they agree to take care of the fare difference.

Why should i suffer till last moment and why cant goibibo raise a refund even after jet put a formal notice of flight suspension?

+3 photos

May 31, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ankan1987 ,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ankan1987,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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supervisor

Apr 19, 2019

To anonymous author,

The above text does not show:-

a) full name, address, contact number

b) primary invoice / ticket

3) addressees

Nobody has a duty to reply to anonymious or indeffinite complaint.

The service provider shall not answer the question similar to
"who will pay the unknown difference to anonymous?"

If the passenger does not know his rights (amout he is entitled to, the term) in a particular sutuation,
such passenger has a duty to present documents and, if the necessary for him,
the passenger can hire a legal professional for an agreed fee or to refuse from further demands.

Nobody has a duty to serve free of charge.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
aryan @ vivaldi.net

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Address: Jawhar nagar, 416115

My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
My registered email id is [protected]@gmail.com/[protected]
Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned any genuine reason of lock. It is a planned cheating by a reputed online site.

Jun 1, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shubham Admuthe,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please be informed that your goCash account with e-mail id: [protected]@gmail.com IS NOT Locked.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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We were booking the flight ticket from Delhi to Brussels through goibibo website and the date for booking was 21 April. After the payment the booking date is changed to 28 April. I wanted to change the booking for 21 April, tried calling the number provided but due to some high volume I am not able to reach the customer care (emails, phones, chats). Please help us resolve it asap. Its an urgent case.

Even when we chatting with the support they are showing wrong bookings (details attached).

This is very bad for the company to do something like this. We expected more response from company with such a reputation.

PS: Booking ID: TUA525Q2O
PNR: LLNFC3

+2 photos

May 27, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ragi A.R,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI88c[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27529971.

For any clarification, please revert on the Ticket #27529971.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 24, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ragi A.R,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI88c[protected].

As per your telephonic discussion with our team, post your consent- refund of INR 34292 has been processed on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27529971.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: Gurgaon, Haryana

Dear Team,

Greetings!

Yesterday I had booked a hotel for three nights stay in Kolkata through GOIBIBO WEBSITE.

Yesterday I had call to hotel care taker-[protected], they denied to check in because electricity is not available at hotel @ 12.30 night.
Hotel care taker was confirmed to OYO to this problem.
Hole night I was calling to OYO -[protected](night 12 :30 to 1:30 Am on my mobile) but nobody help to me at that time & I was stay on road hole night.

So I am very unhappy to GOIBIBO & OYO services. request you to please refund my full amount.

Because this is not my fault, that is your poor services

Oyo complain no[protected] & 14619698

May 24, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 17, 2019

Updated by sanjay9911 Dear Team,

Greetings!

Yesterday I had booked a hotel for three nights stay in Kolkata through GOIBIBO WEBSITE.

Yesterday I had call to hotel care taker-[protected], they denied to check in because electricity is not available at hotel @ 12.30 night.
Hotel care taker was confirmed to OYO to this problem.
Hole night I was calling to OYO -[protected](night 12 :30 to 1:30 Am on my mobile) but nobody help to me at that time & I was stay on road hole night.

So I am very unhappy to GOIBIBO & OYO services. request you to please refund my full amount.

Because this is not my fault, that is your poor services

Oyo complain no[protected] & 14619698

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear sanjay9911,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Apr 18, 2019

Updated by sanjay9911 dear sir,
greetings!

my booking id-HTLRSQWU3T

date[protected] to[protected]

REGISTER MOB NO-[protected]
PAYMENT THROUGH- GOIBIBO SITE

Regards
Sanjay kumar
[protected]

Apr 21, 2019

Updated by sanjay9911 Dear goibibo,

I am waiting for your revert.

Regards
Sanjay Kumar
[protected]

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear Dear sanjay9911,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDIOSRSQWU3T.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27600453.

For any clarification, please revert on the Ticket #27600453.

Assuring you best of our services.

Regards,
Team-Goibibo

Apr 22, 2019

Updated by sanjay9911 Facts of the case!

1.[protected] we have booked OYO hotel booking in Kolkata through goibibo website.
2.[protected]@ 12:30 am around my flight was delay around 5 hours . I was reached Kolkata 12:30 am & go to hotel, I was called to hotel care taker but hotel care taker was denied to check in due to non electric facility on that time, just I was called to OYO & explain to this matter but no body help.& whole night I was stay on road.

3. Then I was cancelled to hotel booking.
4. I was called goibibo customer care toll free number but number is not valid.

Apr 22, 2019

Updated by sanjay9911 Request you to please help on this case & kindly refund my amount.

Pls call & close to this case ASAP

Regards
Sanjay Kumar
[protected]

Apr 24, 2019

Updated by sanjay9911 Dear Goibibo,

Greetings!

I am waiting for your revert!

Regards
Sanjay kumar
[protected]

Apr 26, 2019

Updated by sanjay9911 Pls update on urgent basis.

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Address: 560003

Whomsoever this may concern,

We have booked 8 rooms in travel inn, dharwad (Oyo - 22528) for the apr 21st under the customer name "sneha kulkarni". Go ibibo booking id - htlddecwxq, hotel booking id - [protected]

The hotel guys had called up today and cancelling the booking, reason given was for maintenance.
How can you cancel at last moment when the purpose of booking a room was for the marriage events. I am not sure are these rooms has been assigned to some other customer for more money.
Is this how you treat your customers? I am raising a complaint with department of consumer affairs and district consumer dispute redressal forum against you guys.
Oyo, travel inn, go ibibo, whomsoever responsible will be escalated.
Will be taking legal procedures if not satisfactory.
Contact numbers o[censored]s
Tejas - [protected]

May 24, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Tejas123#, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDV3DDECWXQ. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27525697. For any clarification, please revert on the Ticket #27525697. Assuring you best of our services. Regards, Team-Goibibo

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Address: Hyderabad, Andhra Pradesh, 500048

I have booked business class ticket through Goibibo on 16th April 2019 for two persons. I have received a confirmation mail stating that the booking is confirmed and it clearly shows Business class in the mail. But I have received a mail from Emirates that the ticket is confirmed in Economy class. I have booked for business class then why its Economy from Emirates?

Tried a lot to reach goibibo team but no use. They does't have provision to contact them neither mail id to reach them on this issue.

I don't want to change my travel dates. Make sure I should get the Business class tickets immediately.

+1 photos

May 23, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Nagi reddy reddem,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIda6df[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27520136.

Assuring you best of our services.

Regards,
Team-Goibibo

Apr 19, 2019

Updated by Nagi reddy reddem No one contacted yet. My travel dates are approaching. Send me the confirmed business class tickets as assured immediately.

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N

Nagi reddy reddem

from Hyderabad, Telangana

May 5, 2019

Still the issue is not resolved. No answer to my mails.

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I have booked a ticket from mumbai to kathmandu where the connecting flight is from delhi and it is booked in jet airways pnr no: sfgxea flight no: 9w260 for 11th june 2019. As jet has been closed now, i want to know how you will accomodate me in other flight. I am trying to call but unable to speak to any officer of goibibo.

I request you to call me back or find a solution to this and reply.

Thanks,

Yogita d chandarana
[protected]

May 23, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ibibo Group / Goibibo Customer Care's response Dear YogitaC,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIMU044ce[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27524590.

For any clarification, please revert on the Ticket #27524590.

Assuring you best of our services.

Regards,
Team-Goibibo

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supervisor

Apr 17, 2019

To the author Yogita D Chandarana,

1. 11th june 2019 9W260 flight is not considered as connecting. It is stated on the separte ticket.

2. The Jet Airways does not confim the suspention of their 11th june 2019 9W260 flight today.

sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
requests for legal assistnce can be submitted along with documents to e--mail:
aryan @ vivaldi.net

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Address: 103, 11J, Neelamnagar Phase 2, Mulund East, Mumbai-400081, 400081

I have done two bookings using my credit card for my cousin mrs vijayalakshmi iyer and her husband mr vs iyer for bom-phl-bom. The journey is to commence on apl 26th. Unfortunately, mr iyer had to undergo emergency angioplasty and he is not fit to travel now. Hence we have been seeking re-scheduling the journey dates for both the passengers for the past one week, but in vain. So many calls were made to the call centre. We are given only false assurances. British airways which is the carrier asked us to route the request only through goibibo.com. Please resolve this immediately. Mr iyer could be contacted through[protected] and email id is [protected]@gmail.com.. A man who has undergone angioplasty only a couple of weeks back, is put under tremendous tension. We will hold the company responsible for anything untoward happening. Goibibo booking reference is tuavb39di. The pnr of british airways is mdj4ho and the flight is ba138 from mumbai on apl 26, 2019.

May 21, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ibibo Group / Goibibo Customer Care's response Dear N Saikrishnan,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI2c[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected],[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team-Goibibo

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supervisor

Apr 17, 2019

The British Airways PNR MDJ4HO for Apl 26, 2019 BA138 flight does not exist.

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supervisor's reply, Apr 17, 2019

Does this service provider issue the tickets orally and free of charge
to the relative of the passenger?

N

N Saikrishnan

Apr 17, 2019

I was forced to lodge the complaint since Mr Iyer was talking to Customer Support people for more than 8 days. He must have talked to at least 10 people. Still nothing was done. Only after I listed this complaint, some action is taken. It is very poor service and I will not recommend your agency to any of my friends and relatives.

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supervisor's reply, Apr 17, 2019

Talk is ""zero" in legal affairs. Read documents of the professionals!

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Address: 34, St.no.1, New Gurunanak nagar, 33 feet road chd road, Ludhiana, Punjab, 141010

Dear Goibibo team,
Ur organisation had charged me twice payment for booking dtd. 12.4.19 instead of making so many follows Goibibo is not refunding my money of 774.

Pls refund my money or i would be bound to come thru legal action for harrassment.

Thanks & best regards

Rajan pratap
[protected]

+1 photos

May 23, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Rajan3535,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear Rajan3535,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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My name is omkar suryakant kokate, i booked my flight from russian, volgograd to saint petersburg. It's been 8 hours i have not received any confirmation email, helpline numbers are not working, my registered number is not receiving an otp so i can't even ask for support online. This has been a very terible experience for me. They are not even replying me on email.

May 21, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ibibo Group / Goibibo Customer Care's response Dear Omkar Kokate,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected],[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Omkar Kokate,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

View replies

G

govind ram maurya

from Mumbai, Maharashtra

Apr 16, 2019

Amount debited in the account and ticket was not isseued amount was in refund process transaction ID 11301458FM732223C DTD. 21.03.2019 BUT TILL THE DATE AMOUNT HAVE NOT BEEN RECEIVED. KINDLY ADVISE US UTR NO. OF THE REFUND AMOUNT.

G R MAURYA
FATHER OF DHEERAJ KUMAR MAURYA

Reply

supervisor's reply, Apr 19, 2019

To comentator G R MAURYA,

You are kindly advised :-
1. To collect the receipt and make a claim on the refund to the receipt issuer.

2. Alternatively,

2.1. Remind yourself

- the site, where you had made booking on 21 Mar 2019;

- air carrier, date and flight number

- last and 1st name of the passenger

2.1. Make call to the operator of the site and tell

"On 21 march 2019 i made a reservation, paid but I have not rcevedeticket"
After the verification of the above data and phone/email,
the operator usually issues the ticket to the correct phone number or email within minutes.

3.0. If in 10 days, following the complaint of the pasenger or of payer - the credit card user,
no ticket and no refund is received,
the user needs to hire the lawyer or a legal profesional
for the legal action via the nearest ditrict court in the state of India.

Legal charges start from Rs 6000.

sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
requests for legal assistance can be submitted along with documents to e--mail:
aryan @ vivaldi.net

A

Amol Chakole

Apr 16, 2019

You are countinously send me 1 night free coupon on 2 night booking (BESTBOGO) but this coupon is not applied on any hotels . Don’t massage me again, If you send daily massage I raise my complaint in consumer court. Every time goibibo send fake msgs for increasing their visitors on their site. Very very fake and cheap marketing done by Goibibo

Reply

supervisor

Apr 17, 2019

To the author Omkar Suryakant Kokate,

Where is a receipt, and what do you want by empty indefinite words at this site ?

sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
requests for legal assistance can be submitted along with documents to e--mail:
aryan @ vivaldi.net

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Address: Gurgaon, Haryana

There was a cancellation of my flight on 16th april by the airline and i received your message regarding refund for the particular flight.
So on the app i applied for refund for jet airways flight but you cancelled my return flight of indigo and initiated refund for that. I tried customer care but couldn't contact you. Requesting you to please help in this case as soon as possible

May 20, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shriansh Naithani,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected],[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shriansh Naithani,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

View replies

A

Archumj123

from Bengaluru, Karnataka

Apr 16, 2019

I had booked the ticket on march 29, to travel on april 17th status it is showing booking under process. but no update till now. not able to cancel also.

flight on 12th may 2019 - Comment #3406920 - Image #0

Reply

D

Deepsagar Nayak

from Bhubaneshwar, Odisha

Apr 16, 2019

Duduce money from my account can't give me searvice when i ask for refund it take 15 days my mob no [protected]

Reply

M

mahapari17

Apr 16, 2019

GOFLI9d19d[protected] - booking number on 14th March 2019 & till now no reason given, Ticket was never confirmed on booked price & kept in pending status no update provided even after multiple calls & they were just sharing stories when called & ended up with Cancelling the Booking.Bunch of Robbers with false statement & lies and pathetic support.

Reply

supervisor's reply, Apr 17, 2019

The above public complaints can not be processed oficially.

If the submitters do not know the complaining procedure aiming getting the refund or the compensation, the submitter can hire the professioanal for fee.

sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
requests for legal assistance along with documents to e--mail:
aryan @ vivaldi.net

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Address: 161,Mahapragya Vihar Bhuwana, Udaipur, Rajasthan, 313004

I booked hotel shankar palace on 16/04...
Check-in time was 12 pm on 16/04..
So i booked for 15/04 too... So i can stay there..in early morning on 16/04...

But on arrival... Person on reception... Told me...
That in his hotel account... No money is transferred... N booking status is still pending...
In the case of not getting money from you...
He will charge extra...
Kindly change status... Thank you,

+1 photos

May 23, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Ibibo Group / Goibibo Customer Care's response Dear Niranjan Tank,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected],[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Niranjan Tank,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

View replies

T

Teju Paik

Apr 16, 2019

Cancelled my train ticket on december 2018 refund is not yet done.very bad service by goibibo.so stopped using this app.

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On 12th April I booked a flight from Mumbai to Bangalore from my mobile app registered with [protected], having pnrAIHIRQ. After booking I, immediately got a message that due to payment issue, booking was incomplete, also I got message from bank for amount being credit. I tried to see this in my trips but it does not shown any booking till Saturday. Hence I booked another ticket. But today, it showed the ticket on app, as I was having two tickets, I cancelled it, and I received 0 amount refunded.
This cancellation is due to your fault, hence refund my full amount with interest.
Even I should be paid for inconvenience caused due this this error.

+2 photos

May 18, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ibibo Group / Goibibo Customer Care's response Dear Acma Sharda Kumari,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDANDaa25c[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27515947.

For any clarification, please revert on the Ticket #27515947.

Assuring you best of our services.

Regards,
Team-Goibibo

Apr 19, 2019

Updated by Acma Sharda Kumari Ticket #27515947
Dear Sir,
Your apologies will not work for me. I want my money back. It may be a small amount for you, but not for me.
Do refund me the amount Rs 3350, with its interest.

View replies

K

Kalicharan Sen

from Kolkata, West Bengal

Apr 16, 2019

Dear sir,
Still not received my refundable amount Rs.635/- which is deducted on 9th march 2019...from my account...(7 days passed already)
please look into the matter and solve the same as early as possible, transaction id TRNDFA6QD5MCIY..register mob no- [protected]...regards, kalicharan sen.

Reply

supervisor

Apr 17, 2019

To the author

This site is full of similar scam of so called "teams'.

1. 'Where is the ticket or receipt? Nor the ticket or receipt is not seen.

Nobody has a duty to reply to anonymous or to an unidentified compalint.

If the author needs the refund, he or she does not have eyes or he or she does not know the rules, the author has 2 options

1. To forget about unidentified refund.

2. To hire the professional aiming to bring the legal case in the dictrict court.

Prior to do so, the responder has 10 days for refund.

The professioanal, whom you are due to pay, must explain the expected amount.
Expected expences start from rs 6000.
Reasonable expectation: judgement + reward.

sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
for requests with documents e--mail:
< aryan @ vivaldi.net >

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Address: New Delhi, Delhi

I am trying to check refund status for one of the failed booking with goibibo. Website shows refunded but i haven't got the credit. The support executives are just not helpful and app doesn't give me option to type a free text so that i can ask for reference id and send it to my bank for further investigation.
I tried to call support centre but they didn't handle me appropriately and this the second time i am facing this issue with goibibo in past 6 months now they have stopped taking calls at customer support service centre.

Please help to resolve this issue as soon as possible.

Booking reference id is trnafb0fmlebv0

+1 photos

May 28, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shweta Rughani,

Greetings from Goibibo.com

This mail is in reference to your booking id: TRNAFB0FMLEBV0.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27502458.

For any clarification, please revert on the Ticket #27502458.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 17, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shweta Rughani,

Greetings from Goibibo.com

This mail is in reference to your booking id: TRNAFB0FMLEBV0.

Please be informed that refund has been initiated.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27502458.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: 40057

Dear team
On 12 April to 14 April I booked 2 room in hotel saiganga.shirdi booking I'd HTL5VZGX3E FOR 2 days.
I got invice from ur side.
But on 12 April when I reached shirdi.hotel owner provided me room in sai janseva hotel which was to dirty.due to RAM navmi owner said refused to give me room in sai ganga. If you checked hotel sai Jan seva hotel blocked by your goibibo group due to poor service.
I request you please refund my money.
As early as possible.
Nikhil kolhe [protected]

May 21, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ibibo Group / Goibibo Customer Care's response Dear Nikhil Kolhe,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDAND5VZGX3E.

We apologize for the inconvenience caused. It would have been great if you would have raised a concern on real-time basis offering us an opportunity to serve you right there and then.

For any clarification, please revert on the Ticket #27515577.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected],[protected]
Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

View replies

R

Rahul@21

from Delhi, Delhi

Apr 15, 2019

Have initiated railway tickets booking today and amount has been deducted but not received ticket booking confirmation and company doesn't provide customer care number and amount has also not been reversed
Need reversal of my amount along with mental compensation for Rs 3000

hotel booking - Comment #3405963 - Image #0

Reply

Rahul@21's reply, Apr 11, 2019

Goibio - fraud company, running as scam app, looting customer monies
No point of, customer care
Amount has not been reversed yet

C

CA Jyoti Goyal

from Mumbai, Maharashtra

Apr 15, 2019

My bank account was used to book a ticket through goibibo account without my knowledge.
Kindly suggest how can you guys help because the transaction was not done by me.
And also neither it was informed

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To whom it may concern,

Why have I been charged Rs.1, 268/- on my HDFC Card, since it is supposed to be a 0% interest EMI.

Attached is my booking confirmation.

I want an urgent answer, or kindly forward my query to the senior management.

My contact number is [protected].

Regards

+1 photos

May 27, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sunita Bansdawala,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI08aab[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27502451.

For any clarification, please revert on the Ticket #27502451.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 23, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sunita Bansdawala,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI08aab[protected].

We would like to inform you that we have provided you the instant discount in the booking for total interest in reducing amount.

Total payment:- 96000 INR

Total captured amount:- 92462.65 INR

Total interest discount for 6th Months EMI:- 3537.35 INR

Note:- In no cost EMI offer your bank will be charging the interest amount and for the interest goibibo will provide instant discount.

For any clarification, please revert on the Ticket #27502451.

Assuring you best of our services.

Regards,
Team-Goibibo

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 165

hotel booking - service issue

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booking date change automatically.

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