Ibibo Group / Goibibo Complaints & Reviews

Dear sir/ mem when i put my email id for sign up your system say my id is already ragester when i put my id to forget pasword then your system my id is incorrect. So please suggest me what to do...my email id is [protected]@gmail.com

I have booked two rooms through goibibo with booking ID's HTL6P7UC67 and HTLSQA5MBT on September 12th 2015. Booking was done for dates 25th-27th December 2015 at Bella vista hotel in Munnar. I have paid Rs.5734 for each booking which amounts to Rs.11468 for 2 bookings. When I have reached the hotel on 25th December, they refused to allow me to check in as previous payments form goibibo were pending to the hotel. I kept calling to the customer care for more than 4 hours 30 mins. At around 5:30 they booked an other hotel(Meghdhooth) for one night and I was assured that another hotel will be booked for 26th before my checkout. Next day I neither received a mail nor a call. So again I contacted the customer care and was assured again that they would get back to me in 15 mins after booking a hotel. I did not receive any confirmation. So I kept calling them and each call was for about an hour. I was kept on hold every time without giving me a solution. At around 8:30 pm after again contacting the customer care, we were informed that they have booked 2 rooms at Highrange INN in Munnar. Later when we reached the hotel we came to know that no booking was made by goibibo. We again tried contacting them and again wew were put on hold without confirming the booking. We had to pay Rs. 11000 for a single room instead of two rooms as we did not have any other option. I expect a total refund from goibibo as they have totally ruined my two days trip at munnar and made me suffer for their mistakes.

I booked a hotel and cancelled after 2 days. On Booking confirmation email it was clearly written that it is free cancellation. But when I cancelled the Booking they didn't refund me full amount. When i am complaining this issue they making me to convince like this is their policy but it was nowhere written and informed before.

Travel Date Dec. 30, 2015 Booking Id GOBUS5D[protected] pune 20:20 bangalore 10:00 I booked a ticket from Pune to Bangalore, i selected name as Mr. but after payment confirmation it came as Miss. I called to customer care and they said they cant change name. What if Bus operator deny to take bus, all money going to waste.

We have booked Ihop Sanjivani Resort on 26th Dec from Goibibo mobile app. We have received email that booking is confirmed. After reaching at hotel we came to know that our booking is not there. Hotel persons not confirmed the booking from there side still we have received Mail from goibibo that booking is confirmed. After several calls made to goibibo they have gave us choice of some cheap lodging after refusing that lodging from our side they have gave us option of The Square hotel which is so called three star hotel but it is very poor quality hotel no proper services. We have no choice to stay in that hotel all the good hotels were booked and also we have lost our one day for searching for hotels because of goibibo's Mistake. Its harassment which we have gone through because of goibibo. Now they are mailing us and asking us how was your stay at Ihop Sanjivani Resort. Now what to say.

This is in reference to my booking id HTLYKWZSX7 which was booked on 14 Aug 15 for hotel room at Chandigarh. When we reached there the hotel staff told us that there is no such booking here . we have pgi entrance next morning, it was a like mental torcher to us . the hotel booking address was FABHOTEL SECTOR 17 sunbeam premium 22-B, udyog path, sector 22, Chandigarh 160022 . date for check in was 14th Nov 2015 & check out 15th Nov 2015. Vendor booking id [protected] . kindly revert back my money which was paid to you.

I had booked a flight from Kolkata to Bangalore for 28th december and my actual flight timing was 9:20 pm and i was suppose to reach Bangalore by 11:50 pm. As i reached Netaji Subhash Chandra Bose International Airport, Kolkata for my departure i came to know that the flight had already left at 6:00 pm but Goibibo did not give me any information about it. I was totally unaware. They did not send me the information in the phone numbers i provided. I missed the flight. This is very sad to know that the website we trusted is so unreliable.

I had booked hotel Regenta reference booking I'd HTLYQZXVQC and HTLYTEDRYR This was done a week before our travel date on 26th. Today on reaching the hotel we were told that no such booking was made inspite of me showing valid and confirmed vouchers. You cannot begin to imagine the embarrassment we had to face after driving from Delhi to Jaipur for our wonderful weekend holiday. Did you know that the average wait time for your call centre is 15 Min and they don't resolve issues online ? My day went on Phone trying to resolve the issue which was not done to my satisfaction, though Suraj tried his best. He finally got us a roof for the night. From 12:30 till 9:30PM I was chasing go Ibibo so you can imagine what holiday we may have had. The tension was at an all time high at 9:00 PM when we did not have any room to spend the night. Finally we got a hotel - Jaipur Palace hotel. I will request you to immediately come and spend one night in this hotel. My two young daughter are crying !! The place is old, creaky and loud noses are coming from the lobby as I write this mail. I don't think we will be sleeping tonight. I was forced to drive and walk the streets of Jaipur with my young daughter and my old mother hence you cannot begin to imagine the anger and frustration I have with goibibo right now.Thanks to go Ibibo for turning our Holiday into a nightmare. I want to know the following: Who is going to compensate for my wasted day in Jaipur and harrowing experience of today. I would like to Meet the CEO and have him speak to my mother., wife and Kids. You sir are directly responsible for your broken processes and vendor relationship. This is a non negotiable and I will file a suite with the highest negative (true) publicity you have ever imagined possible. Second need an written apology from Regenta and Goibibo

Subject:requesting for refund I had booked a ticket of worth 430 amount has been debicted but my tickect was not booked. purchase worth of Rs430 on POS UTIS2I11 at IBIBO GROUP PVT LTD BANGALORE IN txn#[protected] REFERENCE NO:POS PRCH POS[protected]

Hi, i had booked 3 tickets on 11/12/2015 for the date 24/12/2015, i paid 3000 online, and on 24/12/2015 on the day of departure i got a message saying that the tickets has been cancelled and the amount will be refunded. i dont want refund, i want rearrangement or a case against goibibo. i have no money to arrange by myself and i have applied for leaves from my office, i want goibibo to arrange the tickets or do a compensation of 50000. Fifty Thousand.

I have made booking for hotel at Goa from Goibibo from 28 Dec 2015 to 01 jan 2015 for 03 rooms and 04 rooms. while doing cross check with hotel i come to know that property is changed from La Gulls Court to Ilodg and my booking is not forwarded to the Ilodge. I have aware all about this to goibibo customer care executive. they have ask me for 24 hour to sold it out. but i had not got any response or revert from goibibo. i have make call to goibibo customer suppport again and ask for status they have nothing done for me. then they have provided me a service request id and promise me to revert within 24 hours. whenever i call to customer support team they replied me only one thing that our consult team is working on it and they will give a call back withing 2 hours. nobody has given me any call back. they have repeated same thing each and every time, whever i called them . they are working from 18 Dec to 24 Dec, but i am not aware about status that what are they doing with my booking. i have mailed to management. they have revert me with promise that they will revert in 24 hours. after that they have asked for 02 more days to sort out this. after that again asked for another 02 days. but still i did not receive any response from them. whenever i call to goibibo customer team. they promise to give a call back withing 02 hours. but actually nobody has called to me. they put my call on hold for more than 01 hour and after that call disconnected. i have attached screen shot of the same here with. pls, revert me with suggestions that what should i have to do ? this is not my hotel booking with goibibo but my whole trip is depended on my confirmed hotel booking. i have booked hotel before 01 months and 15 days to make my trip hesitate free but at the end moment goibibo has made it ...

I sachin. I am living at delhi. I saw my bank statement, there is a debit of total rs 1010.84. /- to ibibo web pvt ltd. On date of b/w 24 to 25 december 2014 . I have not done any transaction with your company. So why money has been debited from my account. I already sent a copy of receipt debited money from my account on your registered mail. Please credit that money on my account.

I have booked air tickets from goibibo from trivandram to amritsar. Is offer for rs.2000/- cash back, but after booking i have confirmed no cash back is credited

I made a ticket booking on 18-Dec-2015 for a travel on 24-Dec-2015 from Chennai to Hyderabad. Amount is charged and ticket not confirmed. I created a ticket to fix the issue and called many times but no positive response from the team. They tried few call when my mobile is engaged and left untouched. Goibibo teams response is very poor and not customer friendly. We request you please take action against the issue and safeguard the customers from e-ticket portals.

Booking reference : 80O56K I have cancelled my flight ticket on 23rd november 2015. My flight fare was 7727INR for which goair deducted 4229/-. So the balance amount is 3498 rs which they have transfered to goibibo which goibibo have yet not transfered to me. I have mailed twice regarding this issue on mail id GANESH.[protected]@IBIBOGROUP.COM given on the receipt of cancellation i have. Please look into this matter.

I bookeg the Flight as on 17/12/2015 at 09:46 pm throught goibibo. I have paid the amount via sbi debit card. My amount of Rs 4041 is deducted but Ticket is not booked. Payment is deducted by Paybizz Pvt Ltd Gurgaon and they have transfered it to Goibibo on same day. I have written many letter to Goibibo about this issue but they have not replied me. I have all the proof regarding deduction of the payment. Kindly solve out my issue. Thanking You.

I got Hotel booking for Royal Regency done via Goibibo.com for one night check-in on 11Dec '15 Goibibo booking id. HTLC8AYRJ8 Wrong booking by Goibibo: Despite of prior booking an payment done to Goibibo; when I arrived at hotel (approximately 50 km away from Nagpur station) I found that the Hotel was fully sold and not even 1 singly room was available; Hotel staff started blaming Goibibo team and vice-versa; also as it was close to 12:00 at night and hotel was located far from city I was not able to get any other option late night !! Absolutely No support from Goibibo team: Despite of prior booking & payment I didn't get any support from Goibibo team, call center guys were very rude and bluntly said "we can't do anything and you are on your own, even for refund its upto the management to decide weather to give refund or not as its a mistake from the hotel and not from our end, also refund or cancellation request would only be possible only during day time" Refund: despite of numerous remainders and follow-ups my refund is still not processed yet This Review is not a fake Review: Anyone can track my booking via Goibibo booking id. HTLC8AYRJ8 (Check-in date was 11Dec '15) Goibibo team is a big cheat, They do wrong booking and worst of all they don't accept their mistake. Easy process to make payments but very very difficult to get refund. Be very careful before dealing with these cheats !!

Dear sir, I booked hotel for three days for Puri through your site from 25th Dec15 to 28th Dec15. GOIBIBO also confirmed my booking. Hotel ID no: HTL9MRLT7. Based on above booking I purchased my ticket my train tickets. Now you have cancelled my booking without even asking me. It appears lot o[censored]nfair practice is prevailing in your system. So people should not trust on your website. My humble advice is pl stop cheating people. Regards

I have Travelled from Khamgaon to Pune yesterday the boarding point as mentioned in Goibibo Ticket and time was 10 PM at Maharashtra Travels but when I reached there by 9.30 and ask about the bus he said there is no such travels stops here go and enquiry any where else it was so pathetic and rude if the bus boarding point is not appropriate then why Goibibo is giving such pick up point. then somehow I got to drivers call he asked me to come on different point which is out of city 5-6 Km and I was totally new in city. It was really frustrating for me to go till that point and after that the bus timing was 10 the bus has come after 11 and as usual the drop time which bus agents or Goibibo mentioned in ticket never reaches on time I have reached 2.30 hr late provided me the actual timings. It's request if Goibibo or Travels agents doesn't know the destination time then why they commit and display because people can manage 30-40mins but if the busses are getting too delayed then what is the use of booking those tickets by checking from timings of drop and reach point from goibibo. And when I have travel from pune to khamgaon I got the booking of Gajanan Travels Ashta Travels which was confusing that the name of travles is what somehow people told me that it was Astha Travels and after as usual 1 hr delayed it picked up me that too in Navneet travels and when we tried to call customer care they even no which travels will pick us or what will be the delay timming

Hi, I booked hotel in GOIBIBO website for 9th & 10th Jan 2016. While i checking it showed as FREE cancellation in the main page. I booked the hotel and i have cancelled the booking on the same day 21st dec but i got the refund amount SMS 50% only. I check ed the cancellation policy it stated that ..FREE Cancellation until DEC 25 till 10.00AM.. Next line - 50% until DEC 25 till 10.00AM.. What is the differnce between First line policy and second line cancellation policy. I booked on 21st december and i have cancelled on the same day. So they have to pay the full amount back. Booking ID: HTLA6XX6CN Regards, Senthil