Ibibo Group / Goibibo Complaints & Reviews

I have booked ticket for my family viz seema kumar singh and treaysh kumar for journey from mumbai to patna for the date 13 april 2020 having pnr jgwwtx through spice jet airlines. Due to lockdown because of covid-19 pandemic the flight got cancelled and booking too. The airline has made credit shell available which i don't need as my family is not planing to go any where till the situation revert backs to normal. Hence i have requested spice jet airline to refund the amount as per ministry of aviation guidelines. Hence, on 03 may 2020 the airline has refunded the amount. The amount is been held with goibibo agency and not credited back to my account. The customer care no. Are not responding nor able to register complaint throungh goibibo app. Kindly look into the matter.

I have been facing continuous roadblocks in getting my refunds processed by indigo airlines.

For pnr#qhzbts i rescheduled the flight from 14th march to 11th april amidst covid-19 on 9th march.

I have not got refund either in my personal account or travel partner account. For above pnr i have again changed my journey from 11 april to 30th may

Below is the confirmation from airline i received

“kindly intimate the below email to your agency as a proof of refund from our side as there is no transaction id generated in case of agency refund.

With reference to your email, we would like to reiterate you that under pnr - qhzbts, refundable amount of inr 1660 on 10th march 2020 and inr 1598 on 30th march 2020 has already been refunded to your travel agency account which was used originally at the time of reservation.

Kindly get in touch with your travel agency "ibibo group pvt ltd" to claim the refund.

Further more, this is the maximum information we can provide you in this regards as we have received the booking payment through the agency mode only and refunded the refundable amount to the agency. We are hopeful that you will understand the need for our policies and see this matter in the right spirit.

In case of any assistance, query or other travel information, please feel free write to us, get in touch with our 24*7 chat support or visit our website.

Thank you for choosing indigo. We look forward to serving you again in the near future.”

Recently my pnr was cancelled due to covid-19 lockdown extension. I got mail from airline that full amount is refunded and is stored which can be reused within one year of travel.

Mail from indigo

Dear 6e customer,

To support the country in its fight against covid-19, and to comply with the government regulations on extended lockdown, all flights have been suspended till 31st may 2020.

While you stay home safe, your booking remains safe too, in the form of a credit shell against your pnr-qhzbts. You may use this amount any time within one year from the date of issuance for the same passenger (S) mentioned in the pnr.

You can redeem the credit shell on our website or mobile app.

Goibibo deducted the charge and refunded me remaining amount. This is high level of false play.

Mail from goibibo is below

Dear amit,

Your refund for the booking has been initiated successfully.

Credit will reflect within 5 to 14 working days.

You can check your current refund status of this booking by clicking https://go.ibi.bo/FY4zI1GNU5

Below are the details for your refund:

Indigo

Gorakhpur - hyderabad
[protected]

Booking no.

N6eqhzbts

No. Of tickets

1

You paid (*deducting discount values)

Inr 7857.0

Airline penalty

Inr 4309

Goibibo fee (*includes non-refundable charges like meal, seat, baggage etc..)

Inr 590

Your refund amount to bank

Inr 2898.0

Keep travelling,
Team goibibo

I am following this up on your twitter handle as well as facebook page.

I spent 4 months waiting for my refund. On 2nd may an email was sent, that my refund will be in my account. I have yet received feedback to my follow up email and money has yet to reflects. 17 emails later from then, i have not received anything.

My bank cannot trace this transaction and we have now been waiting 24 days.

Pnr-j9vxm
Booking id: ruamvt3cl

Due to corona virus outbreak, goibibo executive cancelled my flight ticket on march 21 and confirmed me that i was eligible for a full refund of inr 51847 which would be transferred directly to my bank account from which the payment had been made. The same had been confirmed by the emails sent to me from goibibo on 21st and 26th of march (See the emails attached below). However today i have been refunded an amount of inr 39, 050 only and that too in gocash.

I clearly do not need a gocash refund as i am not planning to travel anytime soon. I have raised several complaints but they are going unheard. Could you please look into the matter and arrange for full refund to my bank account.

Dear sir/madam,
We have booked three tickets from your app. Pnr number of all are as follow :-
1 [protected] journey dt. 9/06/2020 booked by phone
[protected]
2 [protected] journey dt. 9/06/2020 booked by phone [protected]
3 [protected] journey dt. 22/05/2020 booked by phone [protected]

Due to pandemic of covid19 all has been canceled. But the problem is that we did not received our booking amount back till now. We talked to irctc and they cleared that all amount has been sent back.
Now you are requested to transfer our amount on urgent basis.
For any clarification you can call me at any time.

[protected]

Very useless and irresponsible people not taking care for customer at all.
I have booked flight for my family pnr no mp3wfh through gobibo to indigo that was cancelled by airline now nobody are ready to speak for refund and giving faltu answer that not acceptable me to at all other than full refund.

I am escallating issue 3rd time here, regarding my flight cancellation refund required.

But still goibibo not provided my refund also goibibo helpline number not responding, while 24 days has gone completed after raising request for refund money.

Pls try to provide my money, as goibibo is the worst service provider and fraudster company.

Pnr - dfeftr

Pls also check attached photo.

For pnr: bstgbr, we had a round-trip flight booking that was cancelled due to coronavirus. We placed a full refund request and goibibo said that we were not eligible for it because the airlines won't allow it.
We talked to the airlines and they said we were eligible for the full refund and that goibibo had the money, not them. I sent the screenshots of this chat with the airlines to goibibo, but no reply yet.
I have been trying to take my money back out of them for a month now. The customer care is useless. Their social media accounts reply to publicly posted stuff but not to dms. Goibibo is run by a bunch of freeloaders.

Pathetic service by goibibo. I tried booking a hotel near biju patnaik international airport, bhubaneshwar for my uncle as he could not board his flight for chennai (6e145) this evening.in the first go i found one hotel "oyo 43422 ma forest park inn, bhubaneswar, india" near the airport just (1.2km according to google maps). I tried booking this hotel but in the first go amount was deducted from bank account but the room was not booked (Booking id - htl69pszdq) and it showed in the application payment failed, rebook. So, i gave a second try and it was booked in the second attempt (Booking id - htlfpgpp66). So, i forwaded all the details regarding the hotel booking to my uncle and he took a cab from the aiport to this hotel. First of all it was not easy to locate but anyhow he reached the hotel, and makes a call to the hotelier to which the hotelier first enquires about the "booking id", "which booking platform was used", "under whose name the booking is made" and so on then replies that the hotel is closed and denies them entry. Then i try to reach the so called "customer service" of goibibo and file a complaint about "denied checkin into hotel" ticket id - [#31573792] from where i get to hear that they will fix this issue. After 30min the customer support guy calls me and tells that the hotelier said that the hotel is open and have not denied anyone from checkin into the hotel and also adds that the customer with booking id-htlfpgpp66 were demanding "lift" in the hotel and to no avail they left off. To which i replied the customer support that we have checked all the amienties before booking the hotel and bro seriously why we need a "lift" in a budget hotel, seriously!! Around 9 pm in the night why we will deny a hotel for not having a "lift" in it and we booked this hotel only because it was near to the aiport, and clearly i could make out that the hotelier was lying and denying from the actual reason as i had made the payment already and he has recieved the payment in his account and so, during the night one could do nothing rather than listen to his nonsense and leave the place as he has no concern about the individual who has came all the way from chandil, jharkhand travelling 400km on an hired ambulance just to catch a flight from biju patnaaik airport, bbsr to chennai and further travel till cmc hospital vellore for his serious health issues. I booked this hotel only because he could not board his flight as e-pass for the tamil nadu state was not processed till his boarding started so he postponed his flight for next 2 days (As direct flights operate in 2 days interval bbi - maa) and decided to stay in a nearby place till the e-pass was processed. But who knew that this trip will give him so much trouble than his illness. So, finally after getting no help from anywhere i came here to file a complaint against these money making institutions so that no other individual has to face these. And i need a full refund for these two bookings or else going to file a legal complaint and sue the institution for such troubles.

Pathetic service by goibibo. I tried booking a hotel near biju patnaik international airport, bhubaneshwar for my uncle as he could not board his flight for chennai (6e145) this evening.in the first go i found one hotel "oyo 43422 ma forest park inn, bhubaneswar, india" near the airport just (1.2km according to google maps). I tried booking this hotel but in the first go amount was deducted from bank account but the room was not booked (Booking id - htl69pszdq) and it showed in the application payment failed, rebook. So, i gave a second try and it was booked in the second attempt (Booking id - htlfpgpp66). So, i forwaded all the details regarding the hotel booking to my uncle and he took a cab from the aiport to this hotel. First of all it was not easy to locate but anyhow he reached the hotel, and makes a call to the hotelier to which the hotelier first enquires about the "booking id", "which booking platform was used", "under whose name the booking is made" and so on then replies that the hotel is closed and denies them entry. Then i try to reach the so called "customer service" of goibibo and file a complaint about "denied checkin into hotel" ticket id - [#31573792] from where i get to hear that they will fix this issue. After 30min the customer support guy calls me and tells that the hotelier said that the hotel is open and have not denied anyone from checkin into the hotel and also adds that the customer with booking id-htlfpgpp66 were demanding "lift" in the hotel and to no avail they left off. To which i replied the customer support that we have checked all the amienties before booking the hotel and bro seriously why we need a "lift" in a budget hotel, seriously!! Around 9 pm in the night why we will deny a hotel for not having a "lift" in it and we booked this hotel only because it was near to the aiport, and clearly i could make out that the hotelier was lying and denying from the actual reason as i had made the payment already and he has recieved the payment in his account and so, during the night one could do nothing rather than listen to his nonsense and leave the place as he has no concern about the individual who has came all the way from chandil, jharkhand travelling 400km on an hired ambulance just to catch a flight from biju patnaaik airport, bbsr to chennai and further travel till cmc hospital vellore for his serious health issues. I booked this hotel only because he could not board his flight as e-pass for the tamil nadu state was not processed till his boarding started so he postponed his flight for next 2 days (As direct flights operate in 2 days interval bbi - maa) and decided to stay in a nearby place till the e-pass was processed. But who knew that this trip will give him so much trouble than his illness. So, finally after getting no help from anywhere i came here to file a complaint against these money making institutions so that no other individual has to face these.

I have 2 train tickets booked for 19th May and 26th May with Goibibo which got cancelled by government due to lockdown of covid-19. I got the refund intiated message from irctc on 17th May for both the tickets. It's been 11 days now but Goibibo has not initiated my refund yet. My PNR details for the tickets are mentioned below.
Pnr# [protected]
Pnr# [protected]

Hello Team,

This is Apurba Ghosh and I have 2 PNR with Goibibo for Indigo.
First PNR is WHDF9P, Journey date was: 30th May 2020 from CCU to IXZ, thats already cancelled from their end automatically and credit shell enabled on the same. That suppose to be FULL REFUND at my original payment source(Credi card/Bank). That's not accepted.

And also problem is with another PNR : FF7PK, Journey date was: 5th June 2020 from IXZ to CCU, You can see that as they cancelled 30th May 2020 Journey from CCU to IXZ so how we will use return journey? It's a common sence So you should automatically cancel the PNR: FF7PK and get REFUND to me. But they are not taking this seriously.

NOTE: If Goibibo unable to do that then I need to take CONSUMER LEGAL action on the same. As you have automatically cancelled the PNR WHDF9P(Dated. 30th May 2020), but still not received REFUND on the same. You suppose to REFUND as the flight has been cancelled from your end but you have enabled Credit Shell, WHY I WILL ACCEPT THE SAME?

So I have to take LEGAL ACTION, IF I NOT RECEIVE FULL REFUND for my both PNR.

Regards,
Apurba Ghosh
Contact: +91 9903**4410

I am writing to you to raise an issue about: train services

The issue that i have experienced was: hi team,
My name is Biren. My registered mobile no with goibibo is [protected]. I have two train tickets booked for may 19th and may 26th. Now that govt has cancelled all the train due to covid situation i have received an sms from irctc on 17th May stating that the amount will be refunded within 3 to 4 days and it's been 12 days i have not received the amount yet from goibibo.Not even received the refund initiated message from Goibibo yet.Ideally when we book directly from irctc if they refund we get it in 2 3 days. I had couple of tickets for march which i had booked directly from irctc for which i got refund in 3 days. But this goibibo is not refunding my money.

I have the details from irctc that the refund was processed on may 17th.
The PNR number are:
PNR# [protected]
PNR# [protected]
. There is noway to contact the goibibo customer. Their online assistance is worst big time. I would request you to escalate this to the highest possible level and get the amount refunded to the original payment mode asap.

Regards,
Biren

Dear goibibo
PNR - PITL6Z
last name - singh
Indigo issue credit shell for this PNR but on your site(goibibo) its saying NO CREDIT shell for this PNR
Attached are the images kindly check
Indigo clearly mentioned that goibibo is travel agency for this PNR
You dont have a customer care
Neither am i able to talk to any of your agents
Attached are images kindly check
Contact me
[protected]@gmail.com

Pnr tbcsmm, nyvesm & v74ckp got auto cancell due to covid19 lockdown. As per the communication from airline spicejet, they have refunded full amount to goibibo but goibibo is issueing credit voucher and blocking our money. A huge amount of money is blocked by goibibo. I'm requesting you to plz look into this and help me in getting refund in original mode of payment.

My journey date 16th March but some personal reason Iam changed my journey date 23 march Iam call indigo Air payed extra 3500 rs. but due to the lockdown my flight is cancelled. So Iam waited Iam call to indigo Air. For my refund amount they said they allredy pay to gobibo 13848 for the refund amount. But Iam call to the customer care no body coming to contact. MY PNR NNDC9K. My email is:[protected]@gmail.com

I had booked air tickets through goibibo for my journey on 7th may 2020 mumbai-chennai sector by vistara airlines. Since the flight was cancelled due to covid 19, through much persuasion vistara airlines had agreed for full refund. They have informed me that they have sent the papers to goibibo on 13th may 2020 for full refund of my tickets. However goibibo is not responding properly as a result of which i have not received the refund amount till date. I am a senior citizen and i very rarely travel by air/train. I would therefore urge you to please look into the matter and arrange for refund of full amount at the earliest. When vistara airlines have sanctioned for full amount of refund, i am not able to understand as to why goibibo are not releasing payment. The pnr no. Is v5eyxt. Thanks.

I am writing this mail with extreme dissatisfaction with how goibibo has handled my refund for pnr mk99gt.
Refund processed by indigo : 20, 716/-refund received from goibibo : 13, 286/-amount deducted by goibibo — 7, 430/-
Let me give you the full context here.
- i booked a mum-dubai return flight (6-jan-20 onward & 11-jan-20 return)- the return flight (Dubai to mumbai) got cancelled on 11-jan on account of bad weather and we were reallocated a 12-jan flight - the 12-jan flight again got cancelled - since both flights got cancelled from indigo and we were not even given any information on when the next flight will take off and to add to it, we were not even given any accommodation for the extended stay so we had to bear 2 day's of extra cost towards hotel stay - we realized that a few emirates flights were taking off so after having left with no alternative, we had to book us on the same at the last moment, which also cost us a bomb.
Now, goibibo is additionally charging us ~7.5k towards this cancellation. I find this totally unprecedented and uncalled for. Hence, i would request if you could reconsider this and transfer the remaining refund amount asap.
Thanks in advance!!

Booking ref Id: RBN659UHAMZ I have booked bus ticket via goibibo, and then cancelled them. its been over a month now and they haven't refunded my amount back.sine 20 days i have trying to call customer care but not reachable as mentioned on the company website the refund process takes a maximum 7-14 days but in my case its been over a month now.

I have booked bus ticket via goibibo, and then cancelled them. its been over a month now and they haven't refunded my amount back.sine 20 days i have trying to call customer care but not reachable as mentioned on the company website the refund process takes a maximum 7-14 days but in my case its been over a month now.