ICICI Bank Complaints & Reviews

To Top Managment ,

ICICI bank..
'
I want to share my worst customer experience at ICICI home finance branch in Kormangala,Near Forum Mall branch . This happened fewdays back .I am existing unsatisfied ICICI customer and I had been to Kormangala ICIC home finance branch near Forum mall for topping up my home loan as I wanted an money for some emergency situation.I was waiting for my turn and it took 20 min and I met Mr Mahesh gentleman who after going through my details informed me that I am eligible and told me to wait for some time. I was waiting and after some time he told me that person related to top up is go to meet some customer and will come after some time. I said I will wait he told that he will take 1 hr so he will send this guy to my home to collect my documents in the evening on Friday.I said fine and came home thing that rep will call me so i kept all my documents ready and waiting for him .I asked Mr gentle men to share the contact details of the person he did not share. I was waiting for guy to turn up, Friday had passed ,Saturday had passed..Sunday had passed,Monday had Passed ,Tuesday morning i got the number and tried reaching the gentle man and he told that he has given the Representative my number and was supposed to call me on friday..I told him that he did not call till tuesday. he told he will arrange a call another 10 min . I did not rec any call.i tried 3 more time in an interval and then i got call from a lazy guy and he told me that he will come and pick up the documents at 5 :30 i said fine and got all the documents ready and was waiting till 5:30 i called at 5:45 and asked him what time he will come he told 6:30.I said ok.I then waited till 6:50 pm then I called him at 6:50 pm and asked him what time he will coming he told at 7 15 Pm when i tried to reach him at 7:30 he started to disconnect my call and never picked up...I had to sea off my cousin who had a flight to catch at 9 PM for which I couldn't make it because of this crap ICICI guy who ruined my entire day.I was really depressed & hurt these guys are not even professional or has the capability to serve the customers and hired as ICICI front sales..

ICICI management plans to bring in ICICI bank in Number 1 position and I guarantee you that having these kind of people you will never achieve this..

I am sure this complaint will not impact ICICI much but would help some consumers like me who can think twice before doing any banking with ICICI bank.

Regards
Unhappy Consumer.

ATMDEC CHG
17/08/2012 ATMDEC CHG/02-07-12/7328/25ST3 DR INR 28.09

I am holding salary account where i can have zero balance, and if I am using at any other bank ATM, then its also legal as per RBI rule.

So is it ethical to charge customer for this reason.

Question : "why u people are saying no hidden charges if we use card a any other bank ATM ".if it is ethical to charge for customer "why other banks are not following "

1. A flat no. B-513, at Balaji Tower-III, JLN Marg which was under construction booked by us with Builder M/S Salaser balaji in the name of VCPL-(Varsha Creation Pvt. Ltd.) on dated: 14.11.05 and paid token money RS. 2,13,840.00

2. An agreement was executed in between builder & VCPL on dated: 20.09.2006 for the total cost of flat RS.19,61,108.00 payable in 16 months installment in equal amount devided by 6% each month-(Payment was payable in installments due to Flat was under construction) including Token Money Amount.

3. A facility agreement was made & executed in between ICICI bank & VCPL for the sanctioned loan amount of RS. 12, 56, 872.00 in the name of VCPL-Ist Party, Prema devi poddar, Sonia Poddar-(Directors), Sunil N. Poddar-( Manager), Anil Poddar-(Others). Loan amount was to be disbursed as and when demanded by the builder according the construction progress of the Flat.

4. RS. 7,04, 236.00 paid by us (VCPL) to the builder including token money on account of our side share before 1st Disbursement made by ICICI to the builder after receiving our share amount by the builder the builder issued N.O.C to the bank.

5. A First disbursement of RS. 3,52,373.00 was made by the bank to the builder on dated:[protected] and a Lombard Policy was also sent to us while the flat was under construction.

6. A revised sanction letter of dated:[protected] for RS. 13, 38, 744.00 was received by VCPL from ICICI bank along with a Lombard Policy in which the bank has been added a policy premium amount of RS. 81, 872.00 without concerned of Brower-(VCPL), Date of Policy was[protected].

7. An objection raised by Brower-(VCPL) the policy was cancelled by the bank on dated:[protected] but the insurance amount was deemed as a disbursement amount and an additional interest amount of RS. 657/- was charged.

8. A second Disbursement was made for RS.3,31,000.00 on dated:[protected] directly to the builder by the bank i.e. total disbursement was made by the bank of RS. 6,83,373.00 to the builder till the date.

9. During the Ist & IInd disbursement the regularly payment of interest was paid by the Brower-(VCPL) to the bank without any signal default.

10. Later on the Brower found that there is difference in the interest rate & amount of interest therefore an objection was raised through mails to the banker and came to know that the loan was sanctioned by the bank as a NIP-(Non income proof) base loan elsewhere all the income proof documents were provided by the Brower, in the case of NIP Brower there is higher rate of interest by 2% however as per facility agreement 10.25% +.5 (floating) was committed by the Brower.
11. Bank was also charging interest on the premium amount of the policy which was already revoked by the bank and further disbursements was also held by the bank.
12. Looking the disputes of interest rate, differences in interest amount & principal amount, matter of held of further disbursement by the bank the Brower stopped interest payment of the Banker and sue a case on dated:[protected] with the Honorable Consumer Form for settle the principal amount, interest rate & pending loan amount, the next hearing is on dated:[protected].
13. The Brower received a notice of dated:[protected] from ARCIL-ARMS, in which ARCIL state that the Brower’s loan account has been transferred with ARCIL by the main Lander – (ICICI) and Brower’s a/c is being treated as NPA.
14. ARCIL served a notice on dated:[protected] under section 13(2) of (SARFAESI, Act,2002), notice was received by the Brower on dated:[protected].A reply of the above notice was given on dated:[protected] by the Brower to the ARCIL and reply received by the Brower from ARCIL on dated:[protected] of dated:[protected] for amicable solution. Brower approached to ARCIL- for settlement but nothing appropriate solution was given by ARCIL.
15. Another notice was served by the ARCIL on dated:[protected] under section 13(4) for taking possession of the secured assets till[protected] elsewhere no title deed has been executed in between builder and Brower.

Dear Sir/mam,

I had taken credit card having no. 9401****************[protected] in year 2005 and one free supplementary card but on same account. I used it for 2 years and plus smoothly without any delay in pay,end and penalty. Suddenly I had fly to Africa due to change of my job assignment. I have called icici bank many a times to close the card. But no one responded finally I went to their new panel branch. But here also I was told to go to vashi and close. But due to time limitation I could not do so. Finally I could not closed the account.
After two years I realized that the my small outstanding amount reach to 18, 000 rs. Before I do anything, bank has deducted the same amount from my nri bank account, my nri account was also in the same bank.
Similarly on my supplementary card the bill reached to rs. 35000 approx. and they did the same. Deducted from my nri account.

When I reached India, I started getting call for more payment. I don't know why. So approached to panel bank, they told me to go to vashi. So I did all. When I reached vashi office, I was told that no one call you now onwards and card will automatically closed.

So I relaxed and come back. Now again today, I received credit card statement. I am very disappointed With the service of icici. I don't know how to get ride of this issue. I am not able to go back to India only to closed this card.

It's pure case of cheating and fraud.

Rakesh mishra

--- On Sat, 18/8/12, Sandeep Das <[protected]@yahoo.co.in> wrote:

From: Sandeep Das <[protected]@yahoo.co.in>
Subject: ICICI Bank Credit card complaint - Incorrect Recovery and harassment
To: [protected]@icicibank.com
Date: Saturday, 18 August, 2012, 12:21 PM

This is to inform you that I have been receiving calls from Some Mr Narender ( [protected])from ICICI bank regarding Recovery of some credit card payment that i have made in the year 2006. The total amount is Rs 15000/- as per him.

I told him that I don't have ICICI bank credit card and there is no outstanding payments.

I asked him to give me details regarding the Outstanding amount but he failed to do so. I also gave him my email address. but he tells me that he will not be giving me any details. I should have received the statements online.

He is also using abusive language on the phone.he is also threatening me with consequences. I told him that i will record the statement and will complaint to the police.

He is also calling 3 -4 of my friends and threatening them and harassing them.

This harassment is unnecessary and uncalled for.

First give me all the details and than we can have a dialogue. if there is a payment due on me than i will make the payment , but for that i need the statement and details.

I will go to police and launch a FIR today if I receive any threat or he misbhaves with any of my friends and family.

My number is [protected]. Give me a call or email me.


Regards,

sandeep

respected sir,

i am from ahmedabad. i have query regarding Fix deposit putting in bank. i did FD in ICICI bank in 2010 june at 7.75%interest rate. now as all bank gives 9.25% interest rate i want to prematurly close my FD & put it again. but bank will give me only interest as per 6% PM. so what can i do for it?

My Credit Card has expired on Feb 2012, my utility bill payment of my idea post paid card has been stopped with immediate effect. I had applied for ICICI Lombard General Insurance, ICICI Personal Protect Policy, but since i did not receive any policy details from the company, i had instructed to stop the policy and any payment with regards to the same. As the card has been expired i cannot use it for any transaction, but strangely the card has been active with regards to payment to be made to ICICI Lombard General Insurance.

On my last payment made on 17/07/2012 354562 CHEQUE PAYMENT RECEIVED,THANK YOU. C 0 Rs. 3,139.00, whereas i was informed that this was my last payment on phone. I am surprised to see that the company is still keeping the card active for their personal use.

One more issue is that i have not been receiving any Credit Card Bills till date

Awaiting your kind suggestion.

Sharma Mukul Send email on Aug 13, 2012

Payment not received back

Sub-1. ICICI-Safety bonds( Tax Saving)).-Payment not received


Ref- Bond holder number 5068-507 CERTIFICATE NUMBER 27877.

Dear Sirs,

I had invested Rs.7,350 in the above 2 bonds bearing distinctive no.[protected].They got matured.I have not received the money .Please look in to it and please conform whether payment made by you.

Phone[protected]
Mob.[protected]

sharma Mukul
s/o Late Shri Om shankar sharma

You are the official courier of ICICI Bank Palakkad Branch

We are send 3 bundles of receipt books to Chennai as on 13/07/2012 and out of 3 bundles 2 of them are received ([protected] and [protected])and confirmed by the receiver but one bundle is still missing([protected]). As i said the bundle is having receipt books which are very important document and valuable.

We are contacted with your Palakkad office several time and they give the telephone number of your Cochin office and manager Mr Senthil Kumar(Mob [protected]) and not getting any proper response and not ready to hear us(now Mr Senthil is not picking our phone and a lady who attending the land line call in your cochin office cut the phone when they hear that the call is from ICICI bank) more over they have no idea about the bundle still now.

Still after 25 days the courier is not delivered in the destiny

As you aware about the importance of consignment pls take this as very seriously and find out the same on urgent basis other wise we will have to take next steps.

POD No [protected]

Address to which the bundle send

K. Jayaprakash
Operation Executive - | RMS
Crown Worldwide Group
D-8, Sipcot IT Park, Siruseri, Navalur Post, Chennai, India, Pin - 603103
Telephone: +[protected]
Email: [protected]@crownrms.com | http://www.crownrms.com/india



Regards

Joby Sebastian
Debt Manager
ICICI Bank
Palakkad
[protected]

HI All,

As we all know ICICI cheats with their costumers very well, now they have come up with a new stratergy of minting money by tranfering all your reward points to Imint which is one more fraud company and a step ahaed than ICICI bank, when two culprits merge, i am sure the entire customers are looted heavily, No options to redeem points through i mint nor ICICI bank credit card.

Nice Move ICICI

my bondholder no[protected] vide cert n o 81899,81900,81901,81902 distinctive3 nos. 195334 to 195337 in the name of rakesh kumar . i have not recd my redemption amt.

with regards

rakesh kumar
h no 1963 sector 8
faridabad - 121 006
mobile:[protected]
phone No.[protected]

I lost my purse yesterday August 3 2012 by evening 4.20 to 4.30 pm while coming from Pallikaranai to Vijayanagar by M15 bus, the purse had 2 ICICI debit cards, Rs.2500 cash, other few cards(RMKV card, Amway card, Green trends card, Big bazaar card and Spenser's card), My driving license(TN76Z[protected]) laminated copy, Rs.1500 worth sodexo coupons and my stampsize photos.

I realized by 4.40 that I am missing the purse, soon after i called ICICI customer care and blocked the two debit cards, this happened by 4.45. But unfortunately within the ten minutes gap, the person who flicked my purse used one of the cards(Account Number:[protected] in ATM and withdrew Rs.20000 in two attempts of Rs.10000 each. This has happened because the pin number was written inside of the ATM card cover which my dad did 3 years ago for his convenience and I have never noticed it.

We found out that the transactions happened in SBI bank ATM of Brindhavan nagar by 4.41 pm and 4.42 pm. Could anyone please advise what action I can take from my end to proceed further .

I tried to withdraw 5000/- from my SBI a/c [protected] OF SBI BRANCH CGO COMPLEX LODHI ESTATE NEW DELHI through icic bank atm "indian spinal injuries centre" ATM ID S1VD7210 at 15:26 hrs on 05/07/12, BUT said amount debitted from my a/c and TRANSACTIONED DECLINED vide TXN NO 5290 , RESPONSE CODE 070.

IT IS ALREADY MORE THAN ONE MONTH HAS BEEN ELAPSED AFTER TRANSACTION, THEREFORE, PLEASE REFUND/CREDIT THE AMOUNT IMDTLY

NAVNEET SHARMA
PH. [protected]

My self NAVEEN MEHTA....
I had complained against MISS ANKITA MAHESWARI (ID-236726) on[protected],
who is employee in ICICI Bank branch of BHINDER (raj.)
Till now i have no satisfied reply from your side. only a call from Hyderabad that's inform
me about this and give me only a moral satisfaction about its solution
After that MISS ANKITA MAHESWARI call me & in clear words she told me your complain
doesn't do my anything and I'm closed your complain and m telling you don't be leave on my basis.
When was she saying this 'she behaves me very ruggedly
Totally at the end she didn't give me any solution & doing miss behaviour with me and tightly
pressurised me.
So I'm wants that doing a right enquire and inform me...

Regards
Naveen Mehta
VIVAH SARIES,BHINDER
Contact No. +91-[protected]
E-mail- naveen.[protected]@gmail.com
Plz Call me Now.

Thank You Sir.
NAVEEN MEHTA

Dear Sir,

I made a electronic transfer from your Malaz Branch on 12th July 2012 to my account in Mumbai (Corporation Bank, Nerul Branch, Navi Mumbai).
The Unique reference number for this payment is : PON/[protected]/722 and SEQ: [protected].
You have mentioned in the remittance paper that the correspondent bank is ICICI Bank Limited, Nariman Pooint, Mumbai.
Now I am in Mumbai for my annual vacation and I checked my corporation bank account but they told me that money not yet received.
I tried to contact ICICI bank, nariman point branch but they are not answering the telephone calls. Al Rajhi bank in malaz informed me that the money will be in mumbai within 3 days.

So please try to solve this problem from your side immediately as i need this money urgently.

TNR NAIR
Navi Mumbai
Mobile Number: [protected]
Landline Number: [protected].

sir
we have booked a nano in 2008 from icici bank najafgarh branch .But we didn't get any response from them .Then we received a cheque from SBI bank in 2009 of Rs.1695.But after that we didn't get any information from bank or any other authority about nano booking or refund of our money.If we tried to find some detail via bank then they refuse to answer any question.So plz help me in finding the required detail

Hi,


I am Bhuvaneswari Raman. I have ICICI account which was found with transaction "ATMDEC CHG/27-06-12/4816/25ST3" debited with Rs.28.9 from my account. This is the second time, i am facing this kind of problem. I know my account balance as i am using it very frequently. I did not try to withdraw the amount which is greater than my account balance. It is the problem with the ATM, which is not able to dispense the amount requested for.

It is not fair that the charge is being deducted from my account, as i am not at all reason for it. Please refund my hard earned money back.
Kindly take necessary precautionary steps to avoid these kind of complaints again and again.


ICICI Branch - Nungambakkam, Chennai
Account Number[protected]
Mobile[protected]

Dear Sir,

I am here to lodge a complaint against ICICI credit card. Below is the mail I received from ICICI credit cards department for a transaction on my card.

I had immediately contacted the customer care regarding this on 27th Dec 2011 around 3:00 AM IST and informed them that this transaction was not done by me. The customer care person assured me that the card has already been blocked by them as they had suspected this as malicious transaction and I have nothing to worry and asked me to call the next day morning normal hours to report the dispute team and do the needful. At that time he did not notify me that there has been any further transactions beyond the below mentioned amount.
When I called the next day morning, I was informed there has been a total transaction of 8812.37x4 = 35249.48 INR on my card on the same site, which was shocking as I was not told of this the last night by the CC person and neither there was any mail on this. However the person assured me not to worry as the card has already been blocked and the request has been forwarded to the dispute team. They said I will be notified about the investigation via a SMS and email within 7 days. I confirmed with him my contact details and mail id.
After 4 days I called again to check if there was any progress and about the notification. Again I was told not to worry and I will be receiving intimation on this shortly.
After another 4 days I called again (as it has crossed the said 7days time) and was said the same thing. When asked about the amount, it was said by the CC person that it will be reverted back and I will be notified via email and sms.
Then on 15th Jan I received the statement to pay the amount of 35086.57....INR The statement did not contain the below transaction details for which I had received the below mail. When I called the customer care again, this time I was told very harshly that this is a routine process and bank cannot do anything. I have to wait till I get to hear anything form them.
Later they came back on 15 March 2012 saying that the disputed transactions as per their records, Card Verification Value (CVV) and Expiry date on your Credit Card, your personal 6 digit 3D Secure PIN was used for effecting the said transactions.
But the question still remains unanswered, as something that they inform us above is very evident of being used while facilitating online transaction .All information can be fraudulently hacked.
So it would be inappropriate to say that compromising of that information by the owner of the card has led to the transaction. This is an online fraud and personal information stolen online and misused without the owner’s knowledge while they fail to clear other shocking thing which has happened ( please refer the attached e-mail notification from ICICI and the statement ) the email notification sent from ICICI bank for a transaction of "RUS 44.95 at DENGI.MAIL.RU(December 26, 2011; 15:21:07 hrs.). On seeing this , I had immediately called the customer care, and they said they have already blocked my card suspecting this as a fraudulent transaction, and at that moment the customer care person said there is no further transaction beyond this transaction.
Question 1) if my card was blocked after the first transaction for which the email notification was sent (see attached), then how the following 4 transactions could take place?
2) Why does the transaction of RUS 44.95 at DENGI..MAIL.RU (December 26, 2011; 15:21:07 hrs.) not show up in the monthly statement (see attached) for which email notification was sent?
3) What has the bank done to update their arsenal to combat the forgers who carry out such fraudulent online transactions?
After several calls and follow ups to the customer care on this issue explaining the whole thing every time from beginning, every time I called as there would be a new person taking up the call and every time they said we will get back to you in 4-5 days, or 7-8 days, which they never did and finally I forwarded this to Head Credit cards‎ [[protected]@ICICIBANK.COM]‎ . Now after enormous email exchanges and all the information provided at every step whatever has been asked for, he is putting it back on me holding me responsible saying Card Verification Value (CVV) and Expiry date on your Credit Card, your personal 6 digit 3D Secure PIN was made available. This is really very shocking and painful.
This kind of action is not at all a customer friendly signs shown by the bank and raises a question on the intention of the bank in resolving the matter. First of all there was severe delay and non-action shown by the customer care department on such a serious issue of online fraud in spite of immediate complains and repeated follow-ups.
Then again there was a huge delay caused by the Head Credit cards( point of escalation) after several email exchanges to raise the dispute Service Reference Number SR[protected], which almost took a month.
Thirdly when the matter is still being investigated, I was asked to pay the complete outstanding of the disputed transaction amount. And now after another scores of painful email exchanges and lengthy telephonic conversations, when it was decided to wait till the final investigations are complete, there are recovery agents being sent at my address.
This sequence of events now raises serious doubts whether the bank is really doing any investigation or at all interested in resolving the issue or has just sold it off to a recovery agent and playing a delaying tactics with me that we are looking in to it. These also concern me on the banking ethics and policies followed by the bank in dealing with disputed transactions.
Hoping to have a resolution on this issue soon.
Regards,
Subhankar Ghosh

________________________________
From: [protected]@icicibank.com [[protected]@icicibank.com]
Sent: 26 December 2011 15:21
To: Subhankar Ghosh (WT01 - Banking & Financial Services)
Subject: Transaction alert for your ICICI Bank credit card

[http://www.icicibank.com/campaigns/Email_Alert_CC/Approvedmailer/top.jpg]

Dear Customer,

Thank you for using ICICI Bank credit card.

Your ICICI Bank Credit Card XXXX0019 has been used for a transaction of RUS 44.95 at DENGI.MAIL.RU (December 26, 2011; 15:21:07 hrs.). Available credit balance on your card is Rs. 59,924.12 and total credit limit is Rs. 60,000.00.

If you have not authorised this transaction, please call our 24 hour Customer Care number mentioned on the reverse of your credit card.

Sincerely,

ICICI Bank Credit Cards

I along with my wife Mrs Daizy Rani Gupta having an RD account No[protected] with ICICI Bank, Ambala Cantt (opened Formerly with Bank Of Rajasthan on 17/04/2010). We were in urgent need of money and applied for loan @ 90% on this account but our request has been turned down and the account has been prematurely closed on 28/06/12. As against the outstanding amount of approx Rs 17,40,00/- which was available on 28/06/2011, I have been paid only 16,24,764/-. An amount of approximately 1,15,000/- has been deducted without any elaboration and we have only been told that this is penalty because of premature closure of the account. What is interesting the statement of this RD account (no[protected] shows a closure precedes credit to our saving bank account (no[protected] as Rs 16,93,764/- whereas the actual credit in our saving bank account (no[protected] is only Rs 16,24,764/- i.e. less by Rs 69000/-.
M/S ICICI bank turned total irresponsible in my matter and I have neither been given any reason for this, nor being provided the relevant records to contend my case. Even a complaint no has not been provided to me which clearly shows unlawful intentions on the part of M/S ICICI bank .

I most humbly request your honour to kindly look into the matter and get our hard earned money refunded at the earliest please.

Thanking you.

Regards
Sanjeev Kumar Gupta & Daizy Rani Gupta
[protected]@ yahoo.co.in
Mobile No. [protected]

icici software is so dificult to handle.plese do something