ICICI Bank Complaints & Reviews

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

avineet here.my icici acc no is"[protected]".please resolve my problem as soon as possible.most of the time icici people are unfairely deducting money from my account.I have opened my account in bihar("icici munger") and my minimum balance is 5000rs but when 842.70 rs has been deducted, it was 5700 rs so how they can do this..please help me...

Hi,

We understand that our official have contacted you and addressed your concern.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank Limited — non receipt of matured amount

Ref : ICICI Tax saving bond-o22005-TSB(unsecured redeemable bond in the nature of debenture)
Bond Holder No :[protected]
Name : G.BASHEER AHMED
No. of Bonds : six
certificate No : 106898
Distinctive No :[protected]

The above certified bonds have been matured by[protected], but the proceeds have not been returned or deposited to my account sofar, despite of my reminders sent to you.
Please at least now send the matured amount, to my account as given below :


HDFC Bank : [protected]
G.BASHEER AHMED

ICICI Bank Ltd. — non-receipt of maturity amount

I invested Rs.10000/- in ICICI Bank Tax Saving Bonds (022005-TSB) in April,2005. The bonds matured on 8.4.2010. I wrote to 3i Infotech Ltd., Maratha Mandir Annexe,Dr. A.R.Nair Rd., Mumbai-8 along with discharged bond certificate on 13.4.2010 requesting maturity amount. I sent a reminder on 13.5.2010. Yet till now I have not receiveed to maturity amount.

Brian Conrad Cecil
c/o La Martiniere
11, Louden Street, Kolkata 700 017
mobile: [protected]

Dear Ahmed,

We have made note of your concern and assure you that it will be addressed soon. PLease send us your contact details at [protected]@icicibank.com. Also mention "UID 459991" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi Brian,

We are sorry to hear about your experience and assure you that we will take the necessary action at the earliest.

Regards,
ICICI Bank Customer Service team.

icici ltd — non receipt of maturity value of safety bonds

sir i had purchased two tax saving bonds-012002tsb-three. bond nos.[protected] certificate no977 for rs.10000 date of allotmnt[protected].the second is tax saving bond-082001-tsb-three,bond no.[protected] certificate no.2663 date of allotment[protected].the maturity payment has not been given to me as yet.kindly arrange it to be paid to me.my my email id is [protected]@yahoo.com

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

SUB:-CERTIFICATE OF LOAN COMPLITED.
DEAR SIR I PURVI D.GANDHI LOAN A/C NO-LAMUM[protected] HAVE COMPLITED MY LOAN, BUT I CANNOT GET MY LOAN COMPLITED CERTIFICATE.SO KINDLY ISSUE ME CERTIFICATE AS SOON AS POSSIBLE.AND SEND IT ON BELOW MENTIONED ADDRESS.

PURVI D.GANDHI
RAJHANS DREAM
GARNET A-404
BEHIND BISHOP HOUSE CHURCH STELLA
VASAI WEST-401202.

hello friend..

never worry about the calls..just inform them..

dont call me other wise i will move to police station.

one more thing can u asked them were from they are calling.

raj
bangalore

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2893765' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2888404' in the subject line.

Regards,
ICICI Bank Customer Service Team

There are various types of complaint which can be corrected by available officers but their ignorance/general attitude towards customers is the main problem to not getting right solution in right time.

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Kindly check the below your reply mail.

I have already informed as of 12-April-2012.

Kindly reverse the dispute amount rs.5500/- otherwise cancel the credit card.

From: ICICIBankCare <[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' ICICI Bank Credit Card
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Date: Tuesday, 17 April, 2012, 6:46 PM
Dear Mr. Saravanakumar,

We refer to our e-mail of April 16, 2012 regarding your ICICI Bank Credit Card 4629XXXXXXXX5019.

The merchant has claimed for the transaction done on your credit card for Rs. 5500.00.

Your complaint for dispute has been registered vide Service Reference Number SR[protected].

We are looking into the complaint and will revert to you on or before April 23, 2012.

Sincerely,

Venkata Siva Sairam
Office of Head Service Quality


From: ICICIBankCare <[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' ICICI Bank Credit Cards
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Date: Monday, 23 April, 2012, 11:48 AM
Dear Mr. Saravanakumar,

We refer to our earlier e-mail of April 17, 2012 regarding your ICICI Bank Credit Card 4629XXXXXXXX5019.

On receipt of your complaint we have investigated the case and we understand that you had received a call from a fraudster stating that you were selected for a free card. We confirm having done our investigations that the call is made from our bank and would like to state that you are a victim of a perpetrated fraud. It is pertinent to state that our bank has been continuously educating the customers through media for being cautious in handling the credit cards/phishing frauds. We further understand that you had provided the card number and other details to the fraudster in good faith assuming that the person is from ICICI Bank. We confirm that our bank does not have any process of calling the customers to inform that you are offered a free card.

It is unfortunate to note that you had not checked the credentials of the person and did not exercise any due diligence in ascertaining his identity before providing the card details to an outsider/fraudster which resulted in a cause of complaint/fraud. In this connection, we like to draw your attention to the terms and conditions of the usage of the card and would like to reproduce the verbatim of the same for your ready reference.

The card member is responsible for the security of the card and shall take all steps towards ensuring that the card is not misused. In the event that ICICI Bank determines that the card member has failed to take the steps as mentioned above in case of loss/theft/destruction of the card and the same are questionable, financial liability on the lost, stolen or damaged card would rest with the card member and could even result in cancellation of the card account.

The card member is responsible for the security of the card and shall take all steps towards ensuring that the card is not misused. In the event that ICICI Bank determines that the aforementioned steps are questionable, financial liability on the lost, stolen, misused or damaged card would rest with the card member.

It is relevant to mention here that customer had indemnified the bank that card member will not hold bank liable in case of improper/fraudulent/unauthorised use of card and bank will also not be liable for any consequence connected with the use/misuse of the card by any third party due to card details falling in the hands of any third party and if the third party gain access to the services including the card account, card member will be responsible and shall indemnify bank against any liability, cost or damages arising out of such misuse/use by the third party.

Further, as per the terms and conditions under which the card was issued to and accepted by you, you are bound to make payment for the transactions.

To avoid any such misuse we request you not to provide any details regarding credit card account to unauthorized personal or organisation.

ICICI Bank has offered the credit card facility to the customers on certain terms and conditions and customers had duly accepted the said terms and conditions agreed to abide by the terms and conditions o[censored]sing the said credit card. However, you had negligently handled the card and provided the details of the card to the person allegedly imposed himself from the bank. Thereafter, card was allegedly misused by the person.

In view of the above said backdrop, you were negligent in handling the card and the bank will not be liable for any claim of refund.

The outstanding balance due on your ICICI Bank Credit Card 4629XXXXXXXX5019 is Rs. 21, 414.50 as on April 23, 2012.

We request you to make the payment of the outstanding balance on your credit card account to avoid levy of financial charges.

Sincerely,

Venkata Siva Sairam
Office of Head Service Quality

Hi,

We are sorry to hear about your experience. We have made a note of your savings account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — discrepancy in atm withdrawal

sir.this is to draw your kind attension on to the fact that at 9th of may ,2011 i have used the punjab national bank atm at[protected] with the atm code of D5417100 with my icici atm card. i have tried to withdraw the amount of 10,000 from that atm.The atm slip shows the transcation is diclined but i did not received any cash from the same atm. when i have checked from other atm it showed 10,000 less balance in my account kindly see into the matter and try to refund my hard earned money back to me.

your's truly
Mahendra Singh
acc.no.[protected]

Hi,

We are sorry to hear about your experience.We have made a note of your account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We have made a note of the service request number and we'll get back to you at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance.

Regards,
ICICI Bank Customer Service Team

samething happended to me few months back in axis bank atm in which i got failed transaction for ICICI debit card for 1000 INR. i have logged the complaint to ICICI bank and my money was credited to my account within 48 hours. So dont worry. you will get your money as soon as you approch your bank.

Hi,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '2875939' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

We have made a note of your contact number and your account number. We will get back to you soon.

Regards,
ICICI Bank Customer Service Team

I had done transaction for 120 rs for Bsnl number [protected] through prepaid recharge from ICICI Onling Account. I didmpt get any recharge. so please let me know the issue Immediately.

Acc Number :[protected]

icici limited tax saving bond — non recipt of notice

i m holding ceritficate number 8618 which is to expire on 18th aug 2008. till date i have not recieved any notice to surrneder the certificate . more over the telephone number given on the certificate doesnt exist..please look in to matter and take action as deemed fit.

ICICI Limited — Maturity amount not received

Maturity amount of Bondholder No.[protected] certificate No. 300476 of Nareswar Kakati not received till date.

ICICI TAX SAVINGS BONDS — Not a single penny received in 5 years

Dear Sir,
My bond detail:
DOP: 02/04/2005
Distinctive no.[protected]
Certificate no.153355
Bond holder no.06256225
PAN NO.AEWPD7341B
I purchased ICICI tax savings bond on Feb-2005 of amount Rs.15000.Not a single penny I received against that. Recently a cheque was sent of amount Rs 15890 ,but this was payable at UTI,VAPI,GUJARAT. This cheque was deposited in ICICI ATM,Kolkata....so as per Kolkata ICICI bank,it has been sent back to ICICI-bond dept.So my complaints are:
1.Before send the cheque they did not inform anything.
2.In 5 years customer is getting Rs.15890 , against Rs.15000......whether it is justified.
3.Why bank account no.had been mentioned in cheque.......my previous bank account had been closed,I may deposit in my current ICICI savings account.ICICI A/C no.[protected][PRABIR KUMAR DAS]Bhawanipur Branch,Kolkata
4.All documents were sent to icici customer care....but not received any satisfactory reply.
5.Pl.check the amont against Rs.15000 for 5 years

Rgds,
Prabir
[protected]

Dear Prabir,

We are the customer service team at ICICI Bank. We have made a note of your concern as mentioned here. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI TAX SAVINGS BONDS — Non receipt of redemption amount

Sir

I am an officer of NABARD, I had purchased ICICI Tax Savin Bonds in 2005. I have not recd. redemption amount till date. Though in between I was transferred from Jaipur to Etawah. Kindly advise me to do the needful. The details are as under :

Bondholder No.[protected]
Certificate No.35598
Name : RAJESH KUMAR SRIVASTAVA
Nominee : Renu Srivastava
Distinctive No(s[protected]

Old address
RAJESH KUMAR SRIVASTAVA
D-1/8 NABARD COLONY
MALVIYA NAGAR
JAGATPURA ROAD
JAIPUR - 302017

NEW ADDRESS
RAJESH KUMAR SRIVASTAVA
DISTRICT DEVELOPMENT MANAGER
NABARD
C/O SIDHNATH PANDAY
RAM BHAWAN
NEAR PAKKA TALAB CHAURAHA
CIVIL LINES
ETAWAH - 261001

AXIS BANK A/C NO.[protected]

MOBILE NO.[protected]

Dear Rajesh,

We have made a note of your contact number. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI Limited — deficiency

a/c closed without information in advance.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "2137665" in the subject line.

Regards,
ICICI Bank Customer Service Team

a/c closed without information.
the banking inst. called and informed-a/c opening check was the reason.
lie...
wants me to visit the branch and receive a draft of balance amount.
the mailing address is there.

Hi,

We have made a note of your contact details . Our official will get back to you soon.

Regards,
ICICI Bank Customer Service Team

ICICI Limited Complaints & Reviews - NON RECEIPT OF REDEMPTION AMOUNT FOR TAX SAVING BOND
View all ICICI Limited complaints
ICICI Limited

Location: Punjab, India


Suresh Kumar Sharma on Apr 19, 2012


NON RECEIPT OF REDEMPTION AMOUNT FOR TAX SAVING BOND-122000-TSB
I HAD PURCHASED TAX SAVING BONDS FOR RS 20, 000/- VIDE DISTINCTIVE NOS.[protected] REDEMPTION DATE 19.01.2004 - CERTIFICATE NO.[protected]. TILL DATE I HAVE NOT RECEIVED REDEMPTION AMOUNT/CHEQUE. KINDLY INFORM ME THE STATUS AT MY GIVEN BELOW ADDRESS/EMAIL ID.[protected]@yahoo.co.in

NON RECEIPT OF REDEMPTION AMOUNT FOR TAX SAVING BOND
I HAD PURCHASED TAX SAVING BONDS FOR RS 20, 000/- VIDE DISTINCTIVE NOS.[protected] REDEMPTION DATE 19.01.2004 - CERTIFICATE NO.[protected]. TILL DATE I HAVE NOT RECEIVED REDEMPTION AMOUNT/CHEQUE. KINDLY INFORM ME THE STATUS AT MY GIVEN BELOW ADDRESS/EMAIL ID.


( Suresh Kumar Sharma)
H.NO. 57, Adarsh Nagar Phagwara
PHAGWARA PUNJAB
MOBILE : +[protected]
EMAIL ID : [protected]@yahoo.co.in

Hi,

We are sorry for the inconvenience caused to you. Please send us your contact details at [protected]@icicibank.com and we will get back to you soon. Kindly refer '2862214' in the subject line.

Regards,
ICICI Bank Customer Service Team

Recently I have received a call from Neha Gupta who is working in ICICI Branch office, Begumpet, Hyderabad, AP. She called me from Land Number-[protected]. She had explained me about new offer on coralcredit card which ICICI bank is providing to corporate employees with zero annual chargesand she said it is life time free card. As I am a salaried employee of ICICI she offered me this services and I was interested in this offer and agreed for it with zero charges and submitted all required documents to concerned ICICI person. Finally before I received the card i got statement which shows joing fee is 500 and service tax is 61 . I called Neha immediately, However, I never got any response from her after that call and later she started ignoring my calls and not answering my calls. If I call from another number then also she is not picking calls. I have also raised this issue with customer care people they gave the service request no :[protected], but nothing happened as of now.


I am really disappointed with the services that ICICI employee providing to a trusted customers like us. Just to reach her daily/monthly target she is cheating the valued ICICI customers.I would request you to take serious action on her and help me in cancelling the card with no charges.


Thank you

Recently I have received a call from Neha Gupta who is working in ICICI Branch office, Begumpet, Hyderabad, AP. She called me from Land Number-[protected]. She had explained me about new offer on Coral credit card which ICICI bank is providing to corporate employees with zero annual charges. As I am a salaried employee of ICICI she offered me this services and I was interested in this offer and agreed for it with zero charges and submitted all required documents to her. Finally befor receiving the card i got bill generated with annual fee of 500 NS SERVICE TAX OF 61. I called Neha immediately she started ignoring my calls and not answering my calls. If I call from another number then ALSO she IS NOT lifting
i CALLED CUSTOMER CARE people they took the service request :[protected], but of no use.


I am really disappointed with the services that ICICI employee providing to a trusted customers like us. Just to reach her daily/monthly target she is cheating the valued ICICI customers.I would request you to take serious action on her


Thank you

Dear Madam,

We regret the inconvenience that you have faced. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a2lq1u_aaab in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry for the inconvenience caused to you. We have made a note of your account number. We will get back to you soon.

Regards,
ICICI Bank Customer Service Team

idbi infrastructure tax saving bond 2001 B — Non reciept of Maturity payment

Dear Sir,
Greetings at All times...
This is Sanjay Thakur
I had invested Rs 20, 000/- in "IDBI infrastructure(TAX Saving) Bond (2001B), "
Deemed Date of Allotment 30.03.2001.
Regd Folio No 101FB1574350 Certificate No.[protected], Distinctive Nos.[protected] - [protected],

Kindly let me know the latest status of the abovementioned.


Meanwhile, my postal address has changed.
Sanjay Thakur
F- 703 Jal Vayu Vihar Colony,
Hiranandani Gardens, Powai,
Mumbai 400076

Could you please help me with getting the maturity amount or How can i claim the same?

Thanks & Regards
Sanjay Thakur
[protected]

Hi,

We are sorry for the inconvenience caused to you. We have made a note of your contact number. We will get back to you soon.

Regards,
ICICI Bank Customer Service Team