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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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A
arun.m
from Pune, Maharashtra
Mar 30, 2012
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Address: Tamil Nadu

kindly requst pls remove my name from cibil list. im already closed two weeler loan
Hi,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '2835113' in the subject line.

Regards,
ICICI Bank Customer Service Team
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    A
    A. Ahmad
    from Delhi, Delhi
    Mar 29, 2012
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    Address: Ghaziabad, Uttar Pradesh

    Dear Sir,

    I have taken a loan Rs. 1,00,000/- in 2007 and another loan Rs. 4,00,000/- (approx.) was sanctioned by Bank without verifying my salary amount, because, the Agent has filled loan form and told me one insurance policy will be given by me. He has showed my salary Rs. 15,000/- p.m. instead of Rs. 5500/-, whereas, my salary has also credited in his bank, but, before releasing sencond loan Rs. 4,00,000/-, he had not verified my salary, and made EMI more than my salary.

    Now, my saving bank account has frozen since one year. I had requested for statement of Saving Account No.[protected], Kaushambi, Ghaziabad. But he had not issued till date. And I further request to bank, the balance of outstanding will be recovered as order of Supreme Court i.e. Deduction Not more than 50% of salary. The bank had deduct 100% salary, which is illegal and Bank pressed me for suicide. I have two children with wife. I am a depressed person and illness also. If, I will move a remaining way for me i.e. suicide. The all responsibility is on ICICI Bank.

    Therefore, I humbly request you that kindly see personally and save my life & my family.

    Yours faithfully,
    Aftab Ahmad
    Murga Market,
    Shashtri Park Extn
    New Delhi
    [protected]
    Hi,

    We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Santosh Kumar Komeravelli
      from Hyderabad, Telangana
      Mar 28, 2012
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      Address: Rangareddy, Andhra Pradesh

      Hi,

      I have been charged Rs.28/- for a transaction named "ATMDEC CHG" for 5 times with same transaction id. Is it legal to debit the amount if we are trying to take amount from our account. I donn know that my account doesn't have enough balance and tried to debit some 'x' amount from non-ICICI ATM.

      Here are my transaction details:

      SB6070338 27/03/2012 27/03/2012 ATMDEC CHG/17-02-12/3300/25ST3 Dr 28
      SB6070338 27/03/2012 27/03/2012 ATMDEC CHG/18-02-12/3300/25ST3 Dr 28
      SB6072191 27/03/2012 27/03/2012 ATMDEC CHG/28-02-12/3300/25ST3 Dr 28
      SB6072191 27/03/2012 27/03/2012 ATMDEC CHG/28-02-12/3300/25ST3 Dr 28
      SB6072191 27/03/2012 27/03/2012 ATMDEC CHG/28-02-12/3300/25ST3 Dr 28


      Regards,

      Santosh Kumar Komeravelli
      Emali:[protected]@gmail.com
      Yes this is absolutely legal.
      Hi,

      We have made a note of your email-Id. Our official will get back to you soon.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vaishali Mittal
        from Chennai, Tamil Nadu
        Mar 28, 2012
        Resolved
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        Address: Dehradun, Uttarakhand

        Hi Sir/Mam,

        This is to inform you that i Vaishali Mittal drawn Rs.1000 from the bank but bank credited my account with Rs.1500/- on dated 21 March 2012. I immediately complained to the Banks Customer Care against Complaint No.SR[protected] and they told me that the problem will be resolved within 5days but when i again contacted them on 6day they said sorry we can't help you.
        So I request you to kindly help me solving the issue as I am a small employee for whom Rs.500/- is a very big amount, so please help me in getting my amount back.

        Name: - Vaishali Mittal
        Address: - 205, Lunia Mohalla, Dehradun-248001(UK)
        Mobile No.: - [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
        Hi,

        We are sorry for the inconvenience caused to you. We have made a note of your contact number and your complaint number. We will get back to you soon.

        Regards,
        ICICI Bank Customer Service Team
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          N
          nvlprabu2
          from Hyderabad, Telangana
          Mar 28, 2012
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          Address: Chennai, Tamil Nadu

          Dear Sir,
          Ref: ICICI Bank credit card no: [protected]

          i am holding a ICICI bank Credit card for last several years. i have total rewards points 5000 + to redeem. i visited ICICI web site and saw the available items against the reward program. it showed many products for this reward program.

          i asked icici customer care to redeem few items against my rewards points, they are saying the items are not available temporarily. i said, i am ready to wait to get the items. then they are telling the item are not available permanently, so you redeem some other alternate items. like some gift voucher, etc.
          i want to know, if nobody can redeem such items, then why they are showing the items online.

          note: mail communication as attached

          looking for your support and reply.

          regards,
          Prabakar T
          mobile: [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
          Hi,

          We have made a note of your contact number. Our official will get back to you soon.

          Regards,
          ICICI Bank Customer Service Team
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            D
            dineshrjadhav
            from Bengaluru, Karnataka
            Mar 28, 2012
            Resolved
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            Resolved

            HARASSMENT FOR PAYMENT

            Address: Thane, Maharashtra

            I M BEING HARASSED BY ICICI CREDIT RECOVERY DEPT ON MY CELL & ALSO AT MY OFFICE LAND LINE NUMBER WHERE I M JUST WORKING FROM 2 MONTHS & ALSO I M BEING THREATENED OF TAKING THIS MATTER TO MY COMPANY MANAGEMENT FOR RECOVERY OF THE SAID AMOUNT FROM MY SALARY.
            THIS MATTER IS OF 2004. THEY HAVE COLLECTED ALL MY INFORMATION / DATA OF RESIDENCE & WORK PLACE FROM INTERNET & CONTINUOUSLY HARASSING ME.
            AT PRESENT I...
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            R
            Ravi Kumar Vishodia
            from Mumbai, Maharashtra
            Mar 28, 2012
            Resolved
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            Resolved

            FRAUDULENT TRANSACTION

            Address: North Delhi, Delhi

            I have received the below E-Mail & Message of the Fradualnt Transaction on my ICICI Credit card.
            I Tried to Log a complaint from Customer Care on Phone But They Refused by saying that thhis Transaction id Under Process & hence Can,t Be stopped Right Now. Let that Transaction Happen then We will Log your Complaint.


            The below is the E-Mal Message I ahve Received Today.

            Dear Customer,
            br...
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            S
            sunnywarangal
            from Vijayawada, Andhra Pradesh
            Mar 28, 2012
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            Address: Hyderabad, Andhra Pradesh

            My name is snilkumar.m and i have my account A/C No.[protected], in secunderabad ICICI bank. On[protected] the bank has deducted Rs. 92 from my account by the name of QABChgs-Sep11+ST9 and[protected] on 801 Rs and [protected] on 827 Rs Wye without any prior information. Private banks cheating the innocent people by the name of QAB while there is no such rules in government banks. I request somebody to please help me to bring this money back to my account.
            Kindly help me in getting my money back to my account.

            Thanking you

            With kind regards
            sunilkumar.m
            A/C No.
            [protected]
            PH. [protected]
            E MAIL- [protected]@gmail.com
            Hi,

            We apologize for the inconvenience caused to you. We have made a note of your contact details and will get back to you at the earliest.

            Regards,
            ICICI Bank Customer Service Team
            i don't receive any note from your bank and only one month Ur bank people was 1625 Rs taken to my account y? and i have 10000 in my account how i be leave to deposit the money to your bank i have the andhra bank account all so the people not charge this much money
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              S
              Shweta Mangale
              from Mumbai, Maharashtra
              Mar 27, 2012
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              Threatening calls

              Address: Mumbai City, Maharashtra

              Dear Madam,

              Greeting Of The Day!

              This is Suhasini Ashok Suryawanshi ([protected]), I would like to inform u that i have received a call from Mr. Kishore ([protected]) a Recovery Officer Working for ICICI Bank (Credit Card Paymnent Department). Mr. Vishal Upadhay is the person who has taken a Credit Card of ICICI and not made the payment. He was just my Office colleague and even i am no more part of that company....
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              K
              koilpitchai
              from Mumbai, Maharashtra
              Mar 27, 2012
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              Address: Mumbai City, Maharashtra

              The Bank is denieing to stop harassment to me. Initially they utilised recovery agent(goons) on me. Now they deduct my salary from salary account. My Account No. is[protected].
              Hi,

              We have made a note of your contact details and we will get in touch with you at the earliest.

              Regards,
              ICICI Bank Customer Service Team
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                S
                skver36
                from Mumbai, Maharashtra
                Mar 22, 2012
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                Address: Uttar Pradesh

                hi sir,
                I am santosh and i want to say that my icici atm card is bolcked due to number of wrong entries in a single day... saying that the captcha entered was wrong..during online shopping....and my card is blocked for online transactions now...please help me out of this problem ASAP... my account no. is[protected] and my debit card no. is [protected]
                plz help me out sir..... waiting for your response
                thanx......
                Aug 13, 2020
                Complaint marked as Resolved 
                Hi,

                We have made a note of your account and your debit card number. Our official will get back to you soon.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  rajnish2606
                  from Pune, Maharashtra
                  Mar 20, 2012
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                  Hi,

                  This morning I received a call from a person who was calling himself as the sub inspector of Delhi Police Patiala House and named him as Vijay Choudhary.
                  He told that a case is pending against my dad for non payment of ICICI card dues which has been issued at Nagpur . He asked me to contact Advocate Vijay Ramani for the case details .
                  My question to the bank is that we have never used a ICICI card issued at Nagpur . Then why are we getting such fake calls.
                  Hi,

                  Please send us your contact details at [protected]@icicibank.com and we will get back to you soon. Kindly refer '2802964' in the subject line.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    ksaket
                    from Mumbai, Maharashtra
                    Mar 19, 2012
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                    I hold one current account in the name of Ganesh Enterprises in Rouekela branch with account number[protected].Today my cheque returned unpaid due to non availability of funds in my account.When i enquired,I found that the sum Rs.87911/- is debited from my account on account of my two credit cards with numbers ([protected]) and ([protected]) in Gaziabad (U.P).

                    The amount was debited from the current account without my knowledge,information and without my concent which is illegal arbitrary.

                    Therefore request consumer forum to take some strict actions againt icici bank and want my full money refunded to my account within 24 hours.

                    Please consider my complaint most urgently and reply bank ASAP.

                    Looking forward to your positive response .

                    Saket Khaitan.
                    Hi,

                    We are sorry for the inconvenience caused to you. We have made a note of your account and credit card number. We will get back to you soon.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      jsunkum
                      from Kakinada, Andhra Pradesh
                      Mar 18, 2012
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                      Address: Karnataka

                      i had ATS account done thru Bangalore office. i lost lot of money. they don't do proper research. they hire staff, who are learning the trade at our expense.
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Hi,

                      We are from ICICI Direct Team and we would like to help you in this matter. We request you to email us your account details to [protected]@icicidirect.com & our staff will get in touch with you soon.

                      Regards,
                      ICICI Direct Team
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                        S
                        statiall
                        from Hyderabad, Telangana
                        Mar 18, 2012
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                        Address: Hyderabad, Andhra Pradesh

                        To,
                        Respected Sir/Madam,


                        I was unable to clear my dues of my Credit Card with ICICI bank. I got a call from a ICICI person informing me that he is an advocate of ICICI. He informed me that if I dont clear my dues, non-billable warrants will be issued on my name and suggested me to pay 30,000.00 towards the Full & Final Settlement. I arranged the amount some how and paid the whole amount suggested. I was also informed that I will get a letter of F&F within 30 days. Its been more than 2 years, I didnt receive any such letter and ICICI call center says that amount was paid towards pricinple and not towards F & F. Hence, I kindly request you to take necessary action for this.
                        Hi,

                        We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will contact you. Kindly refer '2792773' in the subject line.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          MANOJ KUMAR NISHAD
                          from Mumbai, Maharashtra
                          Mar 18, 2012
                          Resolved
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                          Resolved

                          Address: Central Delhi, Delhi

                          RESPECTED SIR, I WOULD LIKE TO INFORM YOU THAT I HAD TAKEN THE ICICI BANK CREDIT CARD. I WAS DOING REGULAR TRANSACTION WITH BANK, YOU CAN CHEQUE MY RECORD ALSO,BUT IN THE MEANTIME I SHIFTED TO U.P.I COULD NOT GOT UPDATE MY ADRRESS.THOUGH BANK HAS THE MY MAIL-ID ALSO.BUT BANK DID NOT INFORM ME ABT MY DELAY PAYMENT AND BANK LEANNED MY ACCOUNT.WHEN I REACHED TO ICICI BANK,I CLEAR THE BALANCE PAYMENT. BANKS EMPLOYEE SAID UR LEANE WOULD BE REMOVED BUT THIS NOT HAPPEND.STILL BANK HAS TAKEN MY Rs 15000.MY OUSTANDING IS NIL.SO KINDEY TAKE SOME STRICT ACTION AGAINST THE BANK GET CLEA MY PROBLEM.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Hi,

                          Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '2792796' in the subject line.

                          Regards,
                          ICICI Bank Customer Service Team
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                            U
                            Umashanker Pandey
                            from Mumbai, Maharashtra
                            Mar 17, 2012
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                            Address: Delhi

                            Dear Sir,

                            My Name: Umashaneker Pandey

                            The root cause of the entire dispute had started by the Bank long back of which all correspondence documents are yet available with me as evidence and can be produced in case required?

                            On behalf of my salary A/c. with the bank and very clean record, the bank had given me a credit card and a personal loan. I was paying the EMI of personal loan without any fail for contentious 12 Months until, the bank made a debit of Rs. 8000/- without any intimation to me. While my enquiry, the bank had replied that the debit was done against Rs. 500/- was due. Although I had paid entire dues long back wherein I was not able to receive Monthly statement. Also I was not using the card by giving intimation to the bank therefore no transection was made for the last 12 Months by the card. Therefore I asked the bank to review and refund me the undue charge was debit by the Bank and close the card. After so many follow-up with the bank, they closed the card but did not refund any money.

                            In this situation, I informed the bank that I will be bound to hold EMI of personal loan until my issue gets resolved. But no action was taken by the Bank therefore I had stopped paying the EMI. Still my intention was not hold EMI but to get solution therefore it kept on happening that I stopped and again started paying the EMI on I used to get a verbal commitment by the respective representative that they will provide me the solution later on.

                            Meanwhile it reached to the stage of closure time of this personal loan came very nearer (Feb’12) by which I wanted to close this and the bank also advised me the same. But I was not willing to take any waiver on (Principal + Interest) offered by the bank and also was not in position to pay entire EMI outstanding mount (Rs. 2.18 lac) in 4 Months only. The bank representative Mr. Rudra Sen and Mr. Pawan Joshi advised me that I will be paying entire EMI outstanding therefore they will easily get and extension / revised latter later on for two month s by which I could pay 100%. Therefor I agreed and gone for the settlement. As per the discussion, I kept paying approx. 50% of my salary each month and had already paid Rs. (1.38 lac) in this 4 months of settlement tenure.

                            The same representative informed (Mr. Rudra Sen and Mr. Pawan Josjhi) informed me on 27th of Feb-12 that they will be able to get me the revised later by a week time after which I have to pay the balance outstanding Rs. 80470/- by the end of March’12.

                            I get a surprise message on my mobile on 29th Feb-12, the day when my salary was credited to my A/c., “Salary credit Rs. 93876/- and net balance (-60500/-)”. While I immediately enquired with the bank, it was again a lien marked by the bank of Rs. 1.54/- lac which was a total balance including bouncing etc. charges. While I ask the representative that how it has happened, he said please approach the customer care as we can’t do anything now because it’s done by some other team and they had rejected my request to get you the revised later. Further I got another message on my mobile the same day that my A/c. is debited by Rs. 80470/-.

                            Please notice that I had sacrificed my earlier debit of Rs. 8000/- and made a settlement to pay 100% EMI to the bank because my intention was never bad. And as per the discussion which I had with the bank representative (Mr. Rudra Sen and Mr. Pawan Joshi), I was already willing to pay the balance amount of Rs. 80470 in two instalments till Mrach’12 as to close the loan of which Rs. 1.38 lac already paid within 4 months against the total EMI outstanding was 2.18 lac? Also I was not so ahead of the closure of this loan period is (Feb-12).

                            This was in process and I was expecting the revise latter as per our mutual discussion earlier but the bank marked a lien to A/c. and further debit of Rs. 80740/-?

                            Now even after the bank has recovered the principal and interest yet not closed the loan. And while my inquiry they replied me that the settlement stands cancelled because 100% payment was not made on time. And loan a/c. is active with imposing an additional charges of rs. 75000/-.

                            While I written to that quality head customer care ICICI: they also songs the same story after taking 10 for internal verification?

                            This simply because of intention of the Bank is to make further debit from my a/c. as they have been doing this since 4 years’ time.

                            I'm really harassed by ICICI bank Now I request to you kindly intervene as to get me a compunsassion against such harassment made by the Bank since 4 years.

                            Why not the licence of such dishonest banks should immediately be cancelled?

                            Also the bank should not debit any rs. From my salary a/c..?

                            And provide me a no dues certificate ASAP to close this issue?

                            In case I don't get a solution ASAP, I’m feeling like supressed and humiliated which is leading my life under threat !

                            Kindly help !

                            Regards
                            Umashanker Pandey
                            Hi,

                            We have made a note of your details. Our official will get in touch with you to address your concerns.

                            Regards,
                            ICICI Bank Customer Service Team
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                              rohit.arehalli
                              from Mumbai, Maharashtra
                              Mar 16, 2012
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                              Address: Bangalore, Karnataka

                              Hello sir, I am rohit my a/c not is [protected], I have opened the A/c with ICICI. But when i try fro net banking, I was not able to do so since my mobile no was not updated inspite of me giving the info, I was forced to visit a nearby branch and submit a stay connected form, I was informed that the request will be activated in within next 24hrs, But it has been 3 days the issue is not resolved. Also i was informed that they will not be any charges for swiping the card, But when i looked at my account statment i could see that the amount is getting detected when ever i have swiped my card. Please take the appropriate action, Else i had to change my salary account.

                              Thanks,
                              Rohit
                              Hi,

                              We are sorry to hear about your experience. We have made a note of your account number. Our official will get in touch with you soon.

                              Regards,
                              ICICI Bank Customer Service Team
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                                H
                                hasannsherif
                                Mar 15, 2012
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka

                                Hi ICICI,

                                My father deposited Rs 40000 today to my ICICI bank account that I hold at Hosur Road Branch, Bangalore, but I received only Rs 39779.

                                Deduction: By Cash :40000 ANW-Chrgs :200 S-Tax :21

                                I want to know why. If you charge while depositing and withdrawing cash from bank, then how can anybody be happy by your service. What exactly is the core purpose of banking according to you? It seems its better to transact through postal money order than to transact with you. Is this legal on your part?

                                Regards,
                                Peenaz,
                                Ph: [protected]
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Hi,

                                We have made a note of your contact number. Our official will get back to you soon.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  G
                                  gyanjit rout
                                  from Mumbai, Maharashtra
                                  Mar 15, 2012
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra

                                  last day at morning,it was observed through sms by my mobile.no. that my money was transaction two time i.e at 11.15(RS.11300.00) and at 11.40(RS.10300.00) so kindly do some thing,i also complain to bank that my complain no.is SR[protected] AND SR[protected].PLEASE TAKE MY CASE KINDLY.give me feed back as soon as possible through my mail or by sms to mobile.
                                  thank you
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  ICICI Bank / Debit Card — Undrown money debited

                                  I have a salary A/c and debit card of icicibank in Koramangala Branch, Bangalore. This card is having facility of draw the many in any bank ATM without any charges. I used it in Corporation bank ATM for Rs.800/- on 09.10.2008, Devaiah Park ATM, Bangalore. Karnataka, But the payment was not done & i got the print out as issuer unavailable, later it has been debited to my account. Plaese get it currected & tell me the problem how it was possible and revert back. If any further clarification please contact to my email id and also Mobile num:- +91-[protected]
                                  Dear Sir/ Madam,

                                  I am Chandra Prasad Thapa Magar and my A/C No is :[protected] just willing to know my account balance by mail coz I' m out of India.If i will send money from out of India it will be save or not?



                                  Best Regards
                                  Chandra Prasad Thapa Magar
                                  Dubai
                                  to be take my case as soon as possible,
                                  be cool
                                  Hi,

                                  We have made a note of your complain number. We will get back to you soon.

                                  Regards,
                                  ICICI Bank Customer Service Team
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