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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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C
Consumerbipin
from Bengaluru, Karnataka
Apr 2, 2012
Resolved
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Resolved

Address: Karnataka

A/C Noise and Hot Air
Hello Sir,

My name is Bipin and I'm a resident of 11th Cross Wilson Garden Area in Bangalore (South). A few years back a new five story commercial building was constructed right next to my house.

In that building 2 floors is rented to ICICI Bank direct. The bank is made centrally air conditioned and all the A/C units are kept outside their 1st floor windows.

There are about 12 A/C units which is right next to my living room and bed room windows which make continuously huge sound and throw hot air 10 hours per day and 5 days a week.

The A/C Noise and hot air has literally made impossible for us to live inside our house.

Even after repeated complaints to the Bank and owner of the building, nothing is changed until now.

If my right, I suppose the A/C units are to be kept in the Terrace of the building which will not be disturbing anyone. If not kindly let me know if there is anyways that can help me to solve this problem.

Look forward for your help.

Thanks,
Bipin
Ph-[protected]
email- bipin.[protected]@gmail.com
Aug 13, 2020
Complaint marked as Resolved 
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    G
    gdebghosh07
    from Delhi, Delhi
    Apr 2, 2012
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    Address: Bangalore, Karnataka

    Hi,

    I am Debmalya Ghosh,from my icici account 2 times money is debited on Feb 26th 2012.The code is POSDEC CHG/12-02-12/2456/25ST3. Please take immediate action on this as I have not swiped my debit card anywhere so how the account got deducted.
    Also please retrieve the amount back to my account.You can contact me on my mobile [protected].

    Thanks and please revert back quickly.
    Aug 13, 2020
    Complaint marked as Resolved 
    Hi,

    We have made a note of your contact details. Our official will get back to you soon.

    Regards,
    ICICI Bank Customer Service Team
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      K
      koothadi
      from Chennai, Tamil Nadu
      Mar 30, 2012
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      Address: Chennai, Tamil Nadu

      want to know whether the following tax redemtion bonds have been encashed we have shidfted our residance

      icici tax saving bond -012003-TSB
      face value 5000 DATE OF ALLOTMT.26.02.2003 DATE OF REDEMPTION26302.2006 BOND HOLDER NO[protected] CERT NO 92779 IN THE NAME OF SGSAMPATHKUMAR


      FACE VALUE 5000 DATE OF ALLOTMT 26.2.2003
      DATE OF REDEMPTION26.02.2006 HOLDER N[protected]CERTIFICATE NO 92779

      MY CURRENT ADDRESS
      SGSAMPATHKUMAR
      E5 AYODHYA FLATS , 33, SOUTH CANAL BANK ROAD
      MANDAVELI
      CHENNAI 600028
      Aug 13, 2020
      Complaint marked as Resolved 
      Hi,

      We have made a note of your bond certificate number. We will get back to you soon.

      Regards,
      ICICI Bank Customer Service Team
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        A
        arun.m
        from Pune, Maharashtra
        Mar 30, 2012
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        Address: Tamil Nadu

        kindly requst pls remove my name from cibil list. im already closed two weeler loan
        Hi,

        Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '2835113' in the subject line.

        Regards,
        ICICI Bank Customer Service Team
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          A
          A. Ahmad
          from Delhi, Delhi
          Mar 29, 2012
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          Address: Ghaziabad, Uttar Pradesh

          Dear Sir,

          I have taken a loan Rs. 1,00,000/- in 2007 and another loan Rs. 4,00,000/- (approx.) was sanctioned by Bank without verifying my salary amount, because, the Agent has filled loan form and told me one insurance policy will be given by me. He has showed my salary Rs. 15,000/- p.m. instead of Rs. 5500/-, whereas, my salary has also credited in his bank, but, before releasing sencond loan Rs. 4,00,000/-, he had not verified my salary, and made EMI more than my salary.

          Now, my saving bank account has frozen since one year. I had requested for statement of Saving Account No.[protected], Kaushambi, Ghaziabad. But he had not issued till date. And I further request to bank, the balance of outstanding will be recovered as order of Supreme Court i.e. Deduction Not more than 50% of salary. The bank had deduct 100% salary, which is illegal and Bank pressed me for suicide. I have two children with wife. I am a depressed person and illness also. If, I will move a remaining way for me i.e. suicide. The all responsibility is on ICICI Bank.

          Therefore, I humbly request you that kindly see personally and save my life & my family.

          Yours faithfully,
          Aftab Ahmad
          Murga Market,
          Shashtri Park Extn
          New Delhi
          [protected]
          Hi,

          We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Santosh Kumar Komeravelli
            from Hyderabad, Telangana
            Mar 28, 2012
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            Address: Rangareddy, Andhra Pradesh

            Hi,

            I have been charged Rs.28/- for a transaction named "ATMDEC CHG" for 5 times with same transaction id. Is it legal to debit the amount if we are trying to take amount from our account. I donn know that my account doesn't have enough balance and tried to debit some 'x' amount from non-ICICI ATM.

            Here are my transaction details:

            SB6070338 27/03/2012 27/03/2012 ATMDEC CHG/17-02-12/3300/25ST3 Dr 28
            SB6070338 27/03/2012 27/03/2012 ATMDEC CHG/18-02-12/3300/25ST3 Dr 28
            SB6072191 27/03/2012 27/03/2012 ATMDEC CHG/28-02-12/3300/25ST3 Dr 28
            SB6072191 27/03/2012 27/03/2012 ATMDEC CHG/28-02-12/3300/25ST3 Dr 28
            SB6072191 27/03/2012 27/03/2012 ATMDEC CHG/28-02-12/3300/25ST3 Dr 28


            Regards,

            Santosh Kumar Komeravelli
            Emali:[protected]@gmail.com
            Yes this is absolutely legal.
            Hi,

            We have made a note of your email-Id. Our official will get back to you soon.

            Regards,
            ICICI Bank Customer Service Team
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              V
              Vaishali Mittal
              from Chennai, Tamil Nadu
              Mar 28, 2012
              Resolved
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              Address: Dehradun, Uttarakhand

              Hi Sir/Mam,

              This is to inform you that i Vaishali Mittal drawn Rs.1000 from the bank but bank credited my account with Rs.1500/- on dated 21 March 2012. I immediately complained to the Banks Customer Care against Complaint No.SR[protected] and they told me that the problem will be resolved within 5days but when i again contacted them on 6day they said sorry we can't help you.
              So I request you to kindly help me solving the issue as I am a small employee for whom Rs.500/- is a very big amount, so please help me in getting my amount back.

              Name: - Vaishali Mittal
              Address: - 205, Lunia Mohalla, Dehradun-248001(UK)
              Mobile No.: - [protected]
              Aug 13, 2020
              Complaint marked as Resolved 
              Hi,

              We are sorry for the inconvenience caused to you. We have made a note of your contact number and your complaint number. We will get back to you soon.

              Regards,
              ICICI Bank Customer Service Team
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                N
                nvlprabu2
                from Hyderabad, Telangana
                Mar 28, 2012
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                Address: Chennai, Tamil Nadu

                Dear Sir,
                Ref: ICICI Bank credit card no: [protected]

                i am holding a ICICI bank Credit card for last several years. i have total rewards points 5000 + to redeem. i visited ICICI web site and saw the available items against the reward program. it showed many products for this reward program.

                i asked icici customer care to redeem few items against my rewards points, they are saying the items are not available temporarily. i said, i am ready to wait to get the items. then they are telling the item are not available permanently, so you redeem some other alternate items. like some gift voucher, etc.
                i want to know, if nobody can redeem such items, then why they are showing the items online.

                note: mail communication as attached

                looking for your support and reply.

                regards,
                Prabakar T
                mobile: [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
                Hi,

                We have made a note of your contact number. Our official will get back to you soon.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  dineshrjadhav
                  from Bengaluru, Karnataka
                  Mar 28, 2012
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                  HARASSMENT FOR PAYMENT

                  Address: Thane, Maharashtra

                  I M BEING HARASSED BY ICICI CREDIT RECOVERY DEPT ON MY CELL & ALSO AT MY OFFICE LAND LINE NUMBER WHERE I M JUST WORKING FROM 2 MONTHS & ALSO I M BEING THREATENED OF TAKING THIS MATTER TO MY COMPANY MANAGEMENT FOR RECOVERY OF THE SAID AMOUNT FROM MY SALARY.
                  THIS MATTER IS OF 2004. THEY HAVE COLLECTED ALL MY INFORMATION / DATA OF RESIDENCE & WORK PLACE FROM INTERNET & CONTINUOUSLY HARASSING ME.
                  AT PRESENT I...
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                  R
                  Ravi Kumar Vishodia
                  from Mumbai, Maharashtra
                  Mar 28, 2012
                  Resolved
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                  FRAUDULENT TRANSACTION

                  Address: North Delhi, Delhi

                  I have received the below E-Mail & Message of the Fradualnt Transaction on my ICICI Credit card.
                  I Tried to Log a complaint from Customer Care on Phone But They Refused by saying that thhis Transaction id Under Process & hence Can,t Be stopped Right Now. Let that Transaction Happen then We will Log your Complaint.


                  The below is the E-Mal Message I ahve Received Today.

                  Dear Customer,
                  br...
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                  S
                  sunnywarangal
                  from Vijayawada, Andhra Pradesh
                  Mar 28, 2012
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                  Address: Hyderabad, Andhra Pradesh

                  My name is snilkumar.m and i have my account A/C No.[protected], in secunderabad ICICI bank. On[protected] the bank has deducted Rs. 92 from my account by the name of QABChgs-Sep11+ST9 and[protected] on 801 Rs and [protected] on 827 Rs Wye without any prior information. Private banks cheating the innocent people by the name of QAB while there is no such rules in government banks. I request somebody to please help me to bring this money back to my account.
                  Kindly help me in getting my money back to my account.

                  Thanking you

                  With kind regards
                  sunilkumar.m
                  A/C No.
                  [protected]
                  PH. [protected]
                  E MAIL- [protected]@gmail.com
                  Hi,

                  We apologize for the inconvenience caused to you. We have made a note of your contact details and will get back to you at the earliest.

                  Regards,
                  ICICI Bank Customer Service Team
                  i don't receive any note from your bank and only one month Ur bank people was 1625 Rs taken to my account y? and i have 10000 in my account how i be leave to deposit the money to your bank i have the andhra bank account all so the people not charge this much money
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                    S
                    Shweta Mangale
                    from Mumbai, Maharashtra
                    Mar 27, 2012
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                    Threatening calls

                    Address: Mumbai City, Maharashtra

                    Dear Madam,

                    Greeting Of The Day!

                    This is Suhasini Ashok Suryawanshi ([protected]), I would like to inform u that i have received a call from Mr. Kishore ([protected]) a Recovery Officer Working for ICICI Bank (Credit Card Paymnent Department). Mr. Vishal Upadhay is the person who has taken a Credit Card of ICICI and not made the payment. He was just my Office colleague and even i am no more part of that company....
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                    K
                    koilpitchai
                    from Mumbai, Maharashtra
                    Mar 27, 2012
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                    Address: Mumbai City, Maharashtra

                    The Bank is denieing to stop harassment to me. Initially they utilised recovery agent(goons) on me. Now they deduct my salary from salary account. My Account No. is[protected].
                    Hi,

                    We have made a note of your contact details and we will get in touch with you at the earliest.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      skver36
                      from Mumbai, Maharashtra
                      Mar 22, 2012
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                      Address: Uttar Pradesh

                      hi sir,
                      I am santosh and i want to say that my icici atm card is bolcked due to number of wrong entries in a single day... saying that the captcha entered was wrong..during online shopping....and my card is blocked for online transactions now...please help me out of this problem ASAP... my account no. is[protected] and my debit card no. is [protected]
                      plz help me out sir..... waiting for your response
                      thanx......
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Hi,

                      We have made a note of your account and your debit card number. Our official will get back to you soon.

                      Regards,
                      ICICI Bank Customer Service Team
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                        rajnish2606
                        from Pune, Maharashtra
                        Mar 20, 2012
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                        Hi,

                        This morning I received a call from a person who was calling himself as the sub inspector of Delhi Police Patiala House and named him as Vijay Choudhary.
                        He told that a case is pending against my dad for non payment of ICICI card dues which has been issued at Nagpur . He asked me to contact Advocate Vijay Ramani for the case details .
                        My question to the bank is that we have never used a ICICI card issued at Nagpur . Then why are we getting such fake calls.
                        Hi,

                        Please send us your contact details at [protected]@icicibank.com and we will get back to you soon. Kindly refer '2802964' in the subject line.

                        Regards,
                        ICICI Bank Customer Service Team
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                          ksaket
                          from Mumbai, Maharashtra
                          Mar 19, 2012
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                          I hold one current account in the name of Ganesh Enterprises in Rouekela branch with account number[protected].Today my cheque returned unpaid due to non availability of funds in my account.When i enquired,I found that the sum Rs.87911/- is debited from my account on account of my two credit cards with numbers ([protected]) and ([protected]) in Gaziabad (U.P).

                          The amount was debited from the current account without my knowledge,information and without my concent which is illegal arbitrary.

                          Therefore request consumer forum to take some strict actions againt icici bank and want my full money refunded to my account within 24 hours.

                          Please consider my complaint most urgently and reply bank ASAP.

                          Looking forward to your positive response .

                          Saket Khaitan.
                          Hi,

                          We are sorry for the inconvenience caused to you. We have made a note of your account and credit card number. We will get back to you soon.

                          Regards,
                          ICICI Bank Customer Service Team
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                            J
                            jsunkum
                            from Kakinada, Andhra Pradesh
                            Mar 18, 2012
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                            Address: Karnataka

                            i had ATS account done thru Bangalore office. i lost lot of money. they don't do proper research. they hire staff, who are learning the trade at our expense.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Hi,

                            We are from ICICI Direct Team and we would like to help you in this matter. We request you to email us your account details to [protected]@icicidirect.com & our staff will get in touch with you soon.

                            Regards,
                            ICICI Direct Team
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                              statiall
                              from Hyderabad, Telangana
                              Mar 18, 2012
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                              Address: Hyderabad, Andhra Pradesh

                              To,
                              Respected Sir/Madam,


                              I was unable to clear my dues of my Credit Card with ICICI bank. I got a call from a ICICI person informing me that he is an advocate of ICICI. He informed me that if I dont clear my dues, non-billable warrants will be issued on my name and suggested me to pay 30,000.00 towards the Full & Final Settlement. I arranged the amount some how and paid the whole amount suggested. I was also informed that I will get a letter of F&F within 30 days. Its been more than 2 years, I didnt receive any such letter and ICICI call center says that amount was paid towards pricinple and not towards F & F. Hence, I kindly request you to take necessary action for this.
                              Hi,

                              We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will contact you. Kindly refer '2792773' in the subject line.

                              Regards,
                              ICICI Bank Customer Service Team
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                                MANOJ KUMAR NISHAD
                                from Mumbai, Maharashtra
                                Mar 18, 2012
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                                Resolved

                                Address: Central Delhi, Delhi

                                RESPECTED SIR, I WOULD LIKE TO INFORM YOU THAT I HAD TAKEN THE ICICI BANK CREDIT CARD. I WAS DOING REGULAR TRANSACTION WITH BANK, YOU CAN CHEQUE MY RECORD ALSO,BUT IN THE MEANTIME I SHIFTED TO U.P.I COULD NOT GOT UPDATE MY ADRRESS.THOUGH BANK HAS THE MY MAIL-ID ALSO.BUT BANK DID NOT INFORM ME ABT MY DELAY PAYMENT AND BANK LEANNED MY ACCOUNT.WHEN I REACHED TO ICICI BANK,I CLEAR THE BALANCE PAYMENT. BANKS EMPLOYEE SAID UR LEANE WOULD BE REMOVED BUT THIS NOT HAPPEND.STILL BANK HAS TAKEN MY Rs 15000.MY OUSTANDING IS NIL.SO KINDEY TAKE SOME STRICT ACTION AGAINST THE BANK GET CLEA MY PROBLEM.
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Hi,

                                Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '2792796' in the subject line.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Umashanker Pandey
                                  from Mumbai, Maharashtra
                                  Mar 17, 2012
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                                  Address: Delhi

                                  Dear Sir,

                                  My Name: Umashaneker Pandey

                                  The root cause of the entire dispute had started by the Bank long back of which all correspondence documents are yet available with me as evidence and can be produced in case required?

                                  On behalf of my salary A/c. with the bank and very clean record, the bank had given me a credit card and a personal loan. I was paying the EMI of personal loan without any fail for contentious 12 Months until, the bank made a debit of Rs. 8000/- without any intimation to me. While my enquiry, the bank had replied that the debit was done against Rs. 500/- was due. Although I had paid entire dues long back wherein I was not able to receive Monthly statement. Also I was not using the card by giving intimation to the bank therefore no transection was made for the last 12 Months by the card. Therefore I asked the bank to review and refund me the undue charge was debit by the Bank and close the card. After so many follow-up with the bank, they closed the card but did not refund any money.

                                  In this situation, I informed the bank that I will be bound to hold EMI of personal loan until my issue gets resolved. But no action was taken by the Bank therefore I had stopped paying the EMI. Still my intention was not hold EMI but to get solution therefore it kept on happening that I stopped and again started paying the EMI on I used to get a verbal commitment by the respective representative that they will provide me the solution later on.

                                  Meanwhile it reached to the stage of closure time of this personal loan came very nearer (Feb’12) by which I wanted to close this and the bank also advised me the same. But I was not willing to take any waiver on (Principal + Interest) offered by the bank and also was not in position to pay entire EMI outstanding mount (Rs. 2.18 lac) in 4 Months only. The bank representative Mr. Rudra Sen and Mr. Pawan Joshi advised me that I will be paying entire EMI outstanding therefore they will easily get and extension / revised latter later on for two month s by which I could pay 100%. Therefor I agreed and gone for the settlement. As per the discussion, I kept paying approx. 50% of my salary each month and had already paid Rs. (1.38 lac) in this 4 months of settlement tenure.

                                  The same representative informed (Mr. Rudra Sen and Mr. Pawan Josjhi) informed me on 27th of Feb-12 that they will be able to get me the revised later by a week time after which I have to pay the balance outstanding Rs. 80470/- by the end of March’12.

                                  I get a surprise message on my mobile on 29th Feb-12, the day when my salary was credited to my A/c., “Salary credit Rs. 93876/- and net balance (-60500/-)”. While I immediately enquired with the bank, it was again a lien marked by the bank of Rs. 1.54/- lac which was a total balance including bouncing etc. charges. While I ask the representative that how it has happened, he said please approach the customer care as we can’t do anything now because it’s done by some other team and they had rejected my request to get you the revised later. Further I got another message on my mobile the same day that my A/c. is debited by Rs. 80470/-.

                                  Please notice that I had sacrificed my earlier debit of Rs. 8000/- and made a settlement to pay 100% EMI to the bank because my intention was never bad. And as per the discussion which I had with the bank representative (Mr. Rudra Sen and Mr. Pawan Joshi), I was already willing to pay the balance amount of Rs. 80470 in two instalments till Mrach’12 as to close the loan of which Rs. 1.38 lac already paid within 4 months against the total EMI outstanding was 2.18 lac? Also I was not so ahead of the closure of this loan period is (Feb-12).

                                  This was in process and I was expecting the revise latter as per our mutual discussion earlier but the bank marked a lien to A/c. and further debit of Rs. 80740/-?

                                  Now even after the bank has recovered the principal and interest yet not closed the loan. And while my inquiry they replied me that the settlement stands cancelled because 100% payment was not made on time. And loan a/c. is active with imposing an additional charges of rs. 75000/-.

                                  While I written to that quality head customer care ICICI: they also songs the same story after taking 10 for internal verification?

                                  This simply because of intention of the Bank is to make further debit from my a/c. as they have been doing this since 4 years’ time.

                                  I'm really harassed by ICICI bank Now I request to you kindly intervene as to get me a compunsassion against such harassment made by the Bank since 4 years.

                                  Why not the licence of such dishonest banks should immediately be cancelled?

                                  Also the bank should not debit any rs. From my salary a/c..?

                                  And provide me a no dues certificate ASAP to close this issue?

                                  In case I don't get a solution ASAP, I’m feeling like supressed and humiliated which is leading my life under threat !

                                  Kindly help !

                                  Regards
                                  Umashanker Pandey
                                  Hi,

                                  We have made a note of your details. Our official will get in touch with you to address your concerns.

                                  Regards,
                                  ICICI Bank Customer Service Team
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