ICICI Bank Complaints & Reviews

I have deposited my cheque in ICICI bank on 18th April unfortunately it got bounced due to insufficient balance. Hence I visited nearest ICICI bank and they told me that it will posted to my home address but till 28th April I didn't received my cheque. For this I again visited to home branch after wasting some more time they advised me to call customer care but they also failed to solve my query. this is one of the most worst thing about ICICI bank. Because of bank mistakes we are suffering through these problem and big joke is that for this we have to call their customer their which are paid number not toll free. Whey RBI not taking action against ICICI to make their customer care number toll free. Why should we spent our money on customer care when there is bank mistakes. Last few years nobody raising voice against this worst thing. ICICI bank must have to provide toll free numbers for their customer care.

Some deduction is happening without doing any swiping or online purchasing through my icici internet banking. This week it's happen thrice(Rs28 each time). This is what I am getting the message - "POSDEC CHG/05-03-12/5363/25ST3"
Please help me. My number is [protected]

I tried recharging my mobile balance online through ICICI online pre-paid recharge on 27-Apr-2012, the balance(Rs. 200) has been decucted from account however my mobile is not recharged yet. Kindly look in this.

The payment history details are as below:
Biller Details:
Bill Desk
E-510,CRYSTAL PLAZA
NEW LINK
ANDHERI(WEST) - 400053



Customer Details
[protected]

Payment Details
Payment Id [protected]
Amount (Rs) INR 200.00
Date of Payment 27/04/2012
Debit Account [protected]
Payment Status Success
Payment Remarks Recharge

i have bought gold con online and opted nanganallur branch as delivery point. I went there on 24-Apr-2012 to collect the coin, they made invoice and other bill and they didn't deliver the gold, they told me that they don't have stock and they will deliver the same on the same day evening. Evening I went there to collect the coin, they told me the same answer and told me that our service person will call you and deliver the gold coin. Till now, i didn't get gold coin or call from the bank.
i think they cheated me. If they didn't make any invoice and i will simply cancel my order.

It is undigestable and i don't know the phone number of the particular branch and even i don't have an option to put my complaint in the ICICI bank complaints section.

I am having a problem with the ICICI Bank Net banking, i had called up many times at their customer care, but none of the customer care executives are willing to help out with the same concern, every one told him the different story, some one suggested me you need to generate the password on the IVR, few have suggested me that the mobile number is not updated with my account.
1.No one has give me the proper answers with the same concern.
2.I had a word with the Mohammad(according to that he is the Escalation Manager ) but he is also unable to help me out the with the same.
3.I had word with Mohammad on[protected], he told me the in next 24 hours i will be able to Login, and he will get back to me[protected] at 2:00 pm with the resoulation, but i have received call from the number +[protected], according to that the he has called me up on 2:00 pm but i have received the same at 3:00 pm, that person is lying but not ready to listen any thing.

4. He never get back when i told him that i busy , call me after 30 minute , but never received any calls.

5.Again i have called up customer care and had a word with Mohammad(according to that he is the Escalation Manager ), he told me that the problem has been resolved but still i am not able to login into my Online Banking account.

6. He wants 2-3 working days time to resolve the complaint as i have already given 72 hours for the same.

Now i don't wants to continue with the service .

Really pathetic customer care and their Escalation peoples are also valueless.

21/04/2012 ATMDEC CHG/10-03-12/4940/25ST3 DR INR 28.09

I am holding salary account where i can have zero balance, and if I am using at any other bank ATM, then its also legal as per RBI rule.

So is it ethical to charge customer for this reason.

Question : "why u people are saying no hidden charges if we use card a any other bank ATM ".if it is ethical to charge for customer "why other banks are not following "

I tried recharging my mobile balance online through ICICI online pre-paid recharge on 21-Apr-2012, the balance(Rs. 300) has been decucted from account however my mobile is not recharged yet. Kindly look in this.

The payment history details are as below:
Biller Details:
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051



Customer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 300.00
Date of Payment 21/04/2012
Debit Account[protected]
Payment Status Success
Payment Remarks

Hello,

This is regarding threatning calls from ICICI Bank collections team (As stated by the officers calling) for payment of due's against my brothers credit card. Please note we do not stay with my brother since the last 5 years and have never agreed to or feel liable towards his debts.

The officers calling threaten me, my wife about either making arrangements to pay or convince him (My brother) to make payment to avoid family embarrasment. My brother is unresponsive on this matter and i'm unable to convince him to make payments, however i don't feel i and my family should be harrased for this all day!

the officers claim to be calling from Andheri MIDC branch and his name is Indrajeet (An extremely rude person). The numbers they call from are:

[protected]
+91 [protected]
+91 [protected]
+91 [protected]
+91 [protected]

My brothers name is Harsh Arora.

I also tried calling the ICICI Bank customer care, however since i don't have any credit card the IVR doesn't connect me to anyone. I tried using their online complaint form, however the webpage gives an error after you submit the complaint.

Appreciate your guidance in this regard.

Regards,
Karan Arora
[protected]

Hi,

I am writing this complain on behalf of my father who is senior citizen and don't use email etc.

Dear Sir,

This is to inform you that I am an Account Holder of HDBC Bank vide Saving Bank Account No. [protected]. On 11th January, 2012 some mishappening occurred with me which I would request you to place before you.

1. I visited ICICI Bank ATM Machine vide ID Code No. 3052 on 11/01/2012 at 16:07 Hrs situated at Garg Trade Centre, Sector-11, Rohini, Delhi for checking balance of my account but unfortunately the machine showed a message that “not able to print the slip, and asked would you like to continue YES/NO” and I opted to push NO button and exited the ATM Cabin. Then immediately I entered the another ATM Machine at 16:08 Hrs vide ID Code No. 3205 which is adjacent to previous ATM Machine. On this machine I got the printed balance slip which showed the total available balance of Rs. 27,000/-. However, after 1.43 minutes I got an SMS on my mobile no. [protected] that Rs. 5,000/- had been debited from my account. I was shocked and surprised that this amount was never withdrawn by me. So, I again visited the same ATM for verifying the SMS. I was shocked when I got the printed balance slip of Rs.22,000/- only i.e. Rs.5,000/- was withdrawn, where as I would like to again mention that I had never withdrawn this amount of Rs. 5,000/- on HDFC Debit Card ending No. ………….7331 which was in my custody only.

2. I visited HDFC Bank which is also situated at the same premises and contacted the official and orally complained this incident. They advised me to contact the customer care department and lodge the complaint which I complied and got the Complaint No. 324496 dated 11/01/2012 around 1700 Hrs from then with the assurance that within 7 days they will investigate the matter and would reversed the amount in my account. Surprisingly, I called time and again for the remedial measures in the matter and each time there was a run around.

3. I also wrote letters to Branch Managers of HDFC Bank and ICICI Bank Limited, Garg Trade Centre, Sector-11, Rohini, Delhi on 20th January, 2012 for quick redressal of my complaint and also requested a video footage of theft / fraud.

Sir, I am a Class-I retired Officer from Indian Statistical Service, Ministry of Statistics, Government of India and entirely dependent on my monthly pension.

Now, I humbly request you to kindly intervene into this matter as I believe that banks are the custodian of the public money and with this hope that you would take appropriate remedial action on this fraud / theft.

Thanking you in anticipation.

Yours sincerely,
KRISHAN LAL
C-1/306, Ground Floor,
Sector-11, Rohini,
Delhi – 110 085
[protected]

Today i visited ICICI Bank Branch in College Road Nasik for having Locker facility. When i requsted for locker facility helpdesk has informed that, to avail locker facility in their branch 50000/- ULIP investment is must. I shocked and replied, myself and my wife has accounts with ICICI Banks since many years and we cannot make any investments at this juncture as we already invested. Helpdesk informed me this is the mandatory clause set by the branch manager to avail locker facility. Is this is Legal that branch manager can decide own decisions on mandatory norms? As a loyal customer, dont we have any rights to make a complaint against this procedures?
Moreover ICICI is very big banking organization in global, why they dont specify these mandatory investments for opening locker accounts in their websites? what basis manager can decide the investment plan for a customer for availing locker facility????????
Vijay

Respected Sir,
What is the QAB bank chrges for Salary A/c with 0 balance. My A/c number is[protected]. They have deducted Rs.738 as QABChgs-Qtr-Dec11+ST on 26/3/2012, Rs.89/- as QABChgs-Qtr-Dec11+ST on 18/01/2012 and Rs.842/- as QABChgs-Qtr-Mar12+ST on 19/4/2012. If they deduct this big amount everymonth whats the use of having A/c in ICICI. Please do reimburse the amount as well please give the info.

On dated 07.09.2011 time approx between 10:05; to10:10Pm suddenly i have recd 3 msg from icici bank ltd that an amount of Rs. 2002 each x3 has been debited to my icici bank saving a/c no.[protected].through my ATM card No. [protected].
I call to icici bank customer care Ms. Swati on 10:10 PM and i explain to her about all tree transection and she reply me that some one has fraud with me and i told her to block my said card but early in the morning on dated 08.09.2011 approx time 04:00 Am i have recd an other msg from icici bank that an amount of Rs. 620 debited to my icici saving account.
i went to Noida Sector-58, Police station and submitted a written application but again i have cont to customer care they told me that my amount may be refund with 2 or 3 month, but after morethen 7month icici bank not help me, i have call them many time ,
i am comfort with one thing out of 4transection 3transection were made for payment of Voda Fone at Mumbai, and one for a hotel.
i am not understanding what is problem with icici bank why they are not refund me my money.

Please help me.........................

Regard
YKTiwari
[protected]

Sir, April, 19.2012
My ICICI Bank Credit Card no. is [protected]. It is with me from 03/08. Its expiry was last month, so I get new credit card from courier. Old card I replaced with new one. This new card I have never use for any transaction till date 19.04.2012. You can check its status through on line your system.
But today I get a message at 2.37 Pm.
“Dear Customer, APIN has been generated for your Credit Card xx1002. If the same has not been generated by you, please call our Customer Care immediately.” 19/04/2012 2:37 PM
I was in my Office, After This I Immediately call many time to Costumer care immediately, but some time line an-gad, two time I call connected to Costumer care and follow instruction to block card but meanwhile call dropped at mid, after some again calls to center I talk to costumer executives, but I am unable to get any information regarding my card. You can check its status through on line your system. My registered no. is [protected].
Unfortunately after 6.32 I get new message that
“ A transaction of INR 32,700.00 on 19-APR-12 On Card XXXX1002 is made at WWW.FLIPKART.CO. Available Cr.limit is Rs.41,848.88. Total Cr.limit is Rs.75,000.00” 19/04/2012 6:32 PM
I immediately rushed to ICICI Bank Branch there bank was already closed, After my request they attend my problem and they block online card.
After this bank’s employ call to Costumer care many unsuccessful attempted they contact to Costumer care and they record my complain at SR[protected], Executive was Mr. Ismil about at 7.00 PM.
I am a costumer of your credit card since 03/2008. Due to this period till date I was never deflator, never cheque bounced. ICICI award me this credit card on my saving bank status. Kindly consider also this point in mind.
Above my given statement are true in best of my knowledge. I never share my PIN, Password, to any one and never use new card for any transaction till date.
Pl. do not add this transaction in my billing, and find out who do this Misbehavior/ fraud.
Here I attached some photo’s that showing how many time I try to contact ICICI Costumer care but unsuccessful. I was truly conscious for card but some miss happening happened.
Thanks,
Rajnish Tripathi
135- Shivpuri Colony, Kalwar Road
Jhotwara, Jaipur – 302012
[protected].
Mail id = [protected]@yahoo.co.in

my balance has been unneccessarily deducted as "QAB chgs" (842.70) on 19/04/12.I am facing lots of problem regarding my acc balance,whenever cash is debited into my account, 165 rs is deducted from my account balance.please help me out.

I have four bonds of ICICI Limited TAX SAVING BONDS-122000 REDUMPTION DATE 19.01.2004 VIDE DIST NOS[protected] AND CERTIFCATE NOS[protected] SO TILL TODAY I HAVE NOT RECEPOT ANY INTT AND REDUMPTION AMOUNT OF THE ABOVE SAID BONDS SO YOU ARE REQUESTED TO PLEASE DO THE NEED FULL AND OBLIGE Suresh Kumar Sharma
...

recently i have attended the icici bank exam in feb 2012.I cleared written test and gd and i performed well in personal interview.I waited two months for the result and then i could not find even a single tamil name in the merit list.if you look at the merit list you could find only khans,singhs,guptas..................i hate icici.I request icici to stop their interview process in tamilnadu.

Hi,

This is Brijesh Shyamlal Kuswhaha (younger) b/o Ramesh Shyamlal Kushwaha who is in defaulter list of ICICI Bank Credit Card since March 2009. My brother holded ICICI Bank Gold Card having No.447747******6029. Due to recession he lost his job and because of that was not able to pay his Credit card dues till now.
So on his behalf, i want to close his dues in settlement form.
His last statement having total amount due was Rs.57947.49/- which was sent to me by ICICI Bank Executives Mr. Jatin Shinde (debt Manager-cards) dated 20th March 2009. Whereas my brothers total credit limit was Rs.56175.00 but now total dues are reflected Rs.57947.49/- which can't be happened.
The said amount includes too many charges i.e. late payment, overdue, interest etc.

As per my ability, i am ready to settle his dues in around of Rs.15k to 20K on behalf of my brother. If possible the same please arrange some professional executives who handle the case smoothly without any harassment.

rgds,
Brijesh S Kushwaha
Yes Bank Ltd
[protected]

NON RECEIPT OF REDEMPTION AMOUNT FOR ICICI TAX SAVING BOND

I HAD PURCHASED ICICI TAX SAVING BONDS-022001-TSB BEARING DISTINCTIVE NOS. 767841 – 767844, CERTIFICATE NO. 400374 AMOUNTING RS 20000.00 WITH REDEMPTION DATE 22.03.2004. TILL DATE I HAVE NOT RECEIVED REDEMPTION AMOUNT/CHEQUE. KINDLY INFORM ME THE STATUS AT MY GIVEN BELOW ADDRESS/EMAIL ID.


(ADESH TYAGI)
B-84, TONS COLONY,
DAKPATHAR
DEHRADUN (UTTARAKHAND)
PIN - 248125
MOBILE : [protected]
EMAIL ID : [protected]@ yahoo.com

Dear Sir,

I took Auto Loan Rs, 1,40,000/- from ICICI bank (LAN No: LADEL[protected]) in Feb. 2004 and paid all my EMI's through Cheque. My last cheque (vide no. 554324 dated : 1/1/2009) was cleared.

When I was checking my CIBIL report I found that ICICI Bank has claimed an outstanding about of Rs. 2949.00/- in Cibil report. They never called or updated me about any such outstanding amount.

Please check to resolve the issue.

Rajeev
[protected]

I have been getting calls for payment recovery of my uncle who had taken loan and is not able to do the repayment now. ICICI is saying that my number was given as reference at the time of taking loan but I am not aware about the same and now I am being harresed for the same for no fault of mine and when asked them why dint you do the reference check before so the reply which I got was very rude.