ICICI Bank Complaints & Reviews

Dear Sir/Madam,
I am highly depressed and shocked after seeing a letter from you Bank (ref nos.[protected]; which written about the outstanding of Rs16750.37 INR (deliberated outstanding) in credit card account (4477XXXXXXXX7003). This credit card account has been taken in 2003 by me and also closed due to very poor response from your Credit card branch. Please refer attached scan document where you may find the evidence of my communication to your branch long time back (2004-5). I return back the cut pieces of Credit card to you branch along with my application to close account immediately after the teleconference with customer care at that time.

As, I have saving account with your branch in Indore (0041010XXXXX); your Lien/Credit card department forcedly block my balance deposits with this account number without any prior notice/intimation. Why this today?
Moreover, I did not received any notice or communication from the Credit card division/ICICI Bank about the outstanding since 2004 and I was in perception that there is no any concern or problem in connection with mine closed Credit card account.

Then from where this outstanding come suddenly after nine years? Your officers are harassing me now during teleconference? I never hide any information about me since long time with the ICICI Bank records. In addition to that I have Loan, Insurance and saving account with the ICICI Bank and did not face any problem. Then from where this new surprise come in front of me.

I request to senior official of the ICICI bank that Please look into the matter so that I have faith on regulatory mechanism of your organization to pursue further as well as current commercial relations.
On 1st of May 2012 received the letter about the lien marked on my bank account towards unpaid outstanding dues; and immediately call the customer care executive so that the scheduled ICICI home loan EMI on 7th May 2012 will not suffer and I have another surprise of penalty. Unfortunately they did not help me and that’s why I am escalating this matter to you.

Best Regards,
Anoop Kumar SINGH
…………………………………..
Phone [protected]

HI

Can anyone tell me why am i receiving bills for my credit card which i've stoped using long back and the amout of Rs.5900 is been already stolen from my Bank A/c by you people.

Further I would like to inform you that I've never applied for CC, and never signed any application form for the same.

So i need the scan copy of my application form for the same so that i can show it to the consumer court, that my signature are Forged by ICICI bank.

Awaiting for your revert.


Sagar Shahasane

Mob:- [protected]
“ It's so hard when I have to, and so easy when I want to.”





Hi, Mr.Shiva Kumar






Kindly go through the following link....

http://www.rbi.org.in/scripts/NotificationUser.aspx?Id=2627&Mode=0
HI

Can anyone tell me why am i receiving bills for my credit card which i've stoped using long back and the amout of Rs.5900 is been already stolen from my Bank A/c by you people.

Further I would like to inform you that I've never applied for CC, and never signed any application form for the same.

So i need the scan copy of my application form for the same so that i can show it to the consumer court, that my signature are Forged by ICICI bank.


Sagar Shahasane

Mob:- [protected]
“ It's so hard when I have to, and so easy when I want to.”


----- Forwarded Message ----
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Thu, 15 July, 2010 1:42:23 AM
Subject: RE:'ICICICARE=[protected]' level2complaint/ Credit Card

Dear Mr. Shahasane,

Referring to your e-mail towards your credit card 4477 XXXX XXXX 3018.

We inform you that we have not received any revert from you towards your credit card.

We request you to make the complete payment towards your credit card outstanding to avoid further financial charges or you can choose for settlement of your credit card for Rs. 5900.00 which is subject to approval. Please confirm to enable us to proceed with the request.

Looking forward for your co-operation to help us serve you better.



Sincerely

Sachin Patidar
Customer Service Executive
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



Mail Sent to Mr.Avit Shaha...

Hi

This mail is regarding my credit card No.[protected], I've made a transaction of Rs.13000 in the month of March 09, and converted it into EMI, I've been informed by the rep that in the next statement only processing fees will be charged and in the subsequent month EMI will start i.e in the month of May 09.

But to my surprise I've been charged both the processing fee & EMI in the month of Apr 09, I called Cust Care before my Due date and enquire abt the same, He told me not to make the payment and also confirmed that i'll receive call within 48hrs frm ICICI, which i hav'nt received till date.

In the month of May 09 i made the payment of Rs.5821, and also called Cust Care to update the same..I did'nt paid EMI for the 1st month, which i was not suppose to pay as it was a mistake from your side, and i also hav'nt paid the extra charges which i am not liable to pay for,

your customer service is so pathetic, that i finally give up calling it, as i was very confident that they dnt hav solution for my problem, and they dnt even bother abt the customer, Whenever i called cust care i've just wasted my time and money,

I am posting this mail because i am getting calls frm your collection agencies, If after this mail i receive any call frm them i'll pull ICICI in consumer court, and i want my credit records to be clear, why should i pay for your mistakes and negligence.

Your Customer Service is the best way to cause Harassment & Agony to the customers.
I hope to get revert,

Dear Sir,

1. CLOSURE OF DEMAT ACCOUNT
I opted for closure of my Demat Account with ICICI BANK, and in connection with this, I have submitted an application in the Trichy, court branch in person in the year - 2008; Then I shifted my residence to WADI, GULBARGA DIST, KARNATAKA.

Even now they have not taken any action to close my account; Still they are deducting amount to Demat Services.
Since, opening Demat A/c with ICICI, I have not at all used the services.

While it is their turn for deduction or any other action it happens immediately without notice, If it is ours request goes a long process to contact the customer care and series of calls thats all- no action.

2. CHANGE OF ADDRESS & NON RECEIPT OF ACCOUNT STATEMENT
Similarly, I have submitted an application along with required documents for change of address and request for sending the account statements in May-2011.

Still, I have not received the any Account Statement.

3. DUPLICATION OF DEDUCTION OF ANNUAL FEES FOR DEBIT CARD 2006,2007
I hve visited the bank branch at SRIRANGAM and shown that they have deducted twice for the Debit card in my name and also twice for the debit card in my wifes name within the period of One year during 2006 and also during 2007. I have given an application for reversal of the duplication amount. In connection with this, they have advised to talk to another person regarding the same which I did so. But, tilldate there is no response.

No one takes the responsibility for such things and our lot of effort and money is wasted in phone calls and they simply hang the call and transfer to different persons which is not having any fruitful results even after successive calls. There is no continuity or accountability of such calls and complaints. Customer care becomes customer trouble. It has to be addressed with some accountability and they have to revert back with actions and feedback instead of repeated followup.


This is the case with lot of companies.

N. Rangavittal.
STRT 30/1 ACC COLONY,
WADI, GULBARGA, KARNATAKA
PIN 585225

WE HV PURCHASED ICICI MONEY MULTIPLIER BOND- IN 1998 WANT TO KNOW THE VALUATION OF THE SAME.THE DTLS ARE 0898-MMB , DEEMED DT OF ALLOTMENT:[protected], ISSUE PRICE:4000/-, FACE VALUE:1,00,000/-

MY MAIL ID: sana.[protected]@gmail.com

Dear Sir, My name is omprakash & I am havng 2 ICICI Cr. Cards bearing Nos.[protected] & No.[protected] respectively. I wnt for a loan with other bank. The bank source said that my name is in CIBIL and my loan was stopped.. I am paying all my dues promptly every month & I am havng statement proof also. I contact ICICI bank call centre, they said there is no due. I want to know that how is it possible for over due when I am paying all my dues promptly. I need ICICI bank source to update my cr. card accounts and send the report to CIBIL. I would like to place this compliant to the chairman ICICI bank pl. Thank u sir.

DEAR SIR,
I AM PAID TOTAL LOANS AMMOUNT BUT COMPANEY IS NOT GIVEN MY DACUMENTS.

Sir,
My name is Dev Kumar, having 3 in one account no.[protected]. At the time of opening of new account I was told to maintained average of Rs. 5,000/- and I always maintained it till date. On checking the statement it is found that the following amount deducted from my account without any prior information.
Date Particulars amount
19/4/11 QAB charges Jan to March-2011 Rs. 827.00
26/7/11 QAB charges April to June-2011 Rs. 827.00
19/10/11 QAB charges July to sept.-2011 Rs. 827.00
28/01/12 CHGS charge till Dec. 2011 Rs. 496.35
• Total 2977.35
It is requested that please look into the matter personally arrange to remit above amount in my account no.[protected] at the earliest.

Dev kumar
Mob No. [protected]/
[protected]

Excessive billing and forcefully adding 4 creditcards to my name.
creditcard no [protected].
Overcharging of Rs 1798

i have an account in uco bank .i used my atm to withdraw money from icici bank atm placed in mahewa purab ,naini, allahabad. on 29/4/2012 at 10:00 am but the machine did not dispensed money and my account was debited with rs.3000.my account is o[censored]co bank bhagalpur branch. my account no is [protected].

my icici credit card number [protected] in the name of gopal munshi, you are requested to kindly deliver my my NOC against my card to the below mentioned address
gopal munshi
L/14/10, dlf phase II gurgaon- haryana
[protected]

Hi,
I m vikas garg. I had applied for home loan last month but i came to know from cibil that somebody has used my pan no and there is already home loan from ICICI Bank for Rs 26 lacs although i had never taken any home loan from ICICI bank in my life till date. I had wriiten to CIBIL but they have send me the assurance that the matter is already send to icici bank and we are still awaiting for the response from icici bank but it is already delayed too much and i request u to sort it out asap otherwise i have to take a legal action against icici bank.

Regards,
vikas garg
PAN NO-ANDPG0808L
ACCOUNT NO LAST FOUR DIGIT SEND BY CIBIL IS - XXXX3519.

MY CONTACT NO-[protected]

Dear Sir,
I have taken the personal loan from ICICI BANK PUNE Amount of RS:112000.00 Tenure Month:36. Emi: 2818.00 Start Date 05 Jan. 2007, End Date 5 Dec 2009. Loan a/c No-LPPUN[protected]. Pan card No-ADYPN3730H. I miss to pay my last 6 Emi. but bank have not inform me till date regarding missing emi now the bank is charging me late payment charges for two years which is very higher side and giving harassment from collection executive. I am ready to pay my six EMI but bank is giving me settlement letter which will effect my cabil record. I have request bank officer to close my account on no dues basis, but bank is not co-operating me and i also given request for the details for statement. since last 10 years i am staying at same place. please guide me for the same to take necessary action.

Thanks & Regards,
Abhijeet Nalage
Address: Shree Ram setu Apartment,
Flat no 9. Sasane nagar, Hadapsar, Pune 411028.
Mobile:[protected].

I have deposited my cheque in ICICI bank on 18th April unfortunately it got bounced due to insufficient balance. Hence I visited nearest ICICI bank and they told me that it will posted to my home address but till 28th April I didn't received my cheque. For this I again visited to home branch after wasting some more time they advised me to call customer care but they also failed to solve my query. this is one of the most worst thing about ICICI bank. Because of bank mistakes we are suffering through these problem and big joke is that for this we have to call their customer their which are paid number not toll free. Whey RBI not taking action against ICICI to make their customer care number toll free. Why should we spent our money on customer care when there is bank mistakes. Last few years nobody raising voice against this worst thing. ICICI bank must have to provide toll free numbers for their customer care.

Some deduction is happening without doing any swiping or online purchasing through my icici internet banking. This week it's happen thrice(Rs28 each time). This is what I am getting the message - "POSDEC CHG/05-03-12/5363/25ST3"
Please help me. My number is [protected]

I tried recharging my mobile balance online through ICICI online pre-paid recharge on 27-Apr-2012, the balance(Rs. 200) has been decucted from account however my mobile is not recharged yet. Kindly look in this.

The payment history details are as below:
Biller Details:
Bill Desk
E-510,CRYSTAL PLAZA
NEW LINK
ANDHERI(WEST) - 400053



Customer Details
[protected]

Payment Details
Payment Id [protected]
Amount (Rs) INR 200.00
Date of Payment 27/04/2012
Debit Account [protected]
Payment Status Success
Payment Remarks Recharge

i have bought gold con online and opted nanganallur branch as delivery point. I went there on 24-Apr-2012 to collect the coin, they made invoice and other bill and they didn't deliver the gold, they told me that they don't have stock and they will deliver the same on the same day evening. Evening I went there to collect the coin, they told me the same answer and told me that our service person will call you and deliver the gold coin. Till now, i didn't get gold coin or call from the bank.
i think they cheated me. If they didn't make any invoice and i will simply cancel my order.

It is undigestable and i don't know the phone number of the particular branch and even i don't have an option to put my complaint in the ICICI bank complaints section.

I am having a problem with the ICICI Bank Net banking, i had called up many times at their customer care, but none of the customer care executives are willing to help out with the same concern, every one told him the different story, some one suggested me you need to generate the password on the IVR, few have suggested me that the mobile number is not updated with my account.
1.No one has give me the proper answers with the same concern.
2.I had a word with the Mohammad(according to that he is the Escalation Manager ) but he is also unable to help me out the with the same.
3.I had word with Mohammad on[protected], he told me the in next 24 hours i will be able to Login, and he will get back to me[protected] at 2:00 pm with the resoulation, but i have received call from the number +[protected], according to that the he has called me up on 2:00 pm but i have received the same at 3:00 pm, that person is lying but not ready to listen any thing.

4. He never get back when i told him that i busy , call me after 30 minute , but never received any calls.

5.Again i have called up customer care and had a word with Mohammad(according to that he is the Escalation Manager ), he told me that the problem has been resolved but still i am not able to login into my Online Banking account.

6. He wants 2-3 working days time to resolve the complaint as i have already given 72 hours for the same.

Now i don't wants to continue with the service .

Really pathetic customer care and their Escalation peoples are also valueless.

21/04/2012 ATMDEC CHG/10-03-12/4940/25ST3 DR INR 28.09

I am holding salary account where i can have zero balance, and if I am using at any other bank ATM, then its also legal as per RBI rule.

So is it ethical to charge customer for this reason.

Question : "why u people are saying no hidden charges if we use card a any other bank ATM ".if it is ethical to charge for customer "why other banks are not following "

I tried recharging my mobile balance online through ICICI online pre-paid recharge on 21-Apr-2012, the balance(Rs. 300) has been decucted from account however my mobile is not recharged yet. Kindly look in this.

The payment history details are as below:
Biller Details:
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051



Customer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 300.00
Date of Payment 21/04/2012
Debit Account[protected]
Payment Status Success
Payment Remarks

Hello,

This is regarding threatning calls from ICICI Bank collections team (As stated by the officers calling) for payment of due's against my brothers credit card. Please note we do not stay with my brother since the last 5 years and have never agreed to or feel liable towards his debts.

The officers calling threaten me, my wife about either making arrangements to pay or convince him (My brother) to make payment to avoid family embarrasment. My brother is unresponsive on this matter and i'm unable to convince him to make payments, however i don't feel i and my family should be harrased for this all day!

the officers claim to be calling from Andheri MIDC branch and his name is Indrajeet (An extremely rude person). The numbers they call from are:

[protected]
+91 [protected]
+91 [protected]
+91 [protected]
+91 [protected]

My brothers name is Harsh Arora.

I also tried calling the ICICI Bank customer care, however since i don't have any credit card the IVR doesn't connect me to anyone. I tried using their online complaint form, however the webpage gives an error after you submit the complaint.

Appreciate your guidance in this regard.

Regards,
Karan Arora
[protected]