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ICICI Bank Complaints & Reviews

3.4
Last updated Dec 6, 2021

ICICI Bank Complaints & Reviews

3.4
Last updated Dec 6, 2021
Complaints 20399
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Unresolved
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ICICI Bank reviews & complaints (20399)

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I HAVE AN ACCOUNT IN ABOVE SAID BANK.I HAVE PAID PERSONAL LOAN THROUGH ECS, WHICH IS GO 5TH OF DAY IN EVERY MONTH.I HAVE MADE...
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Sir,

I am using ICICI bank credit card last 4 years. In this reason company is given one offer to me loan...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Imagine having an identity crisis. Imagine telling people to address you by your full name (first and last name atleast) and not by your last name only. Imagine a bank like icici addressing a letter to a "Mr. Kumar" instead of "Mr. Jayant Kumar". And imagine gathering reward points for 2 years and then the icici guys misdeliver the gift to some one else. That's what happened with me.

Last month, i saw the option of redeeming the reward points as "Big Baazar gift vouchers" and opted for it. I ordered gift vouchers worth 1600 points. I suppose it might amount to around 1000/- INR.

When i did not get any response in 10 days time, i had the notion that again "Big Baazar Vouchers" might be out of stock and so i again mailed them. Their response was like - the voucher has been dispatched on 31st march and received in my office on 2st april. And today was 12th. I got the office address confirmed from the icici guys and asked for the airway bill no. I was given the blue dart airway bill no and i contacted them. The delivery boy came over next day and handed me the receiving of the package. There was only 1 stamp of my office on the receiving and the name in front of it was "Mr. Kumar".

I was like "WT[censored]". How could my name be "Mr. kumar". There are so many "Mr. Kumars'" - similar to so many "Mr. Patels'", Mr. Shahs'", "Mr. Agarwals'", "Mr. Jains'"... How could you address a person by his last name only. Well, i contacted both Blue dart and icici to get clarification on my identity change. Then i got a call from the icici bank call center in chennai and some "Mr C.V.N.Bhoopal" called me up and told me that.
1. the packet was delivered to me at my office with stamp.
2. The name on the packet was "Mr. Kumar" which is a part of my name. I had a heated discussion with him on this, but this person was extremely rude and adamant. I would also say that he might be having a very low IQ. Since he was unable to understand the fact that unlike telephone numbers - names are not unique. And by taking away the first name, he could be addressing someone else than the person he wished to address. (I still remember, I had two "ankit shah"'s in my school and the only way to differentiate them was using their roll numbers or physical appreances).
3. And if i have not yet got the package, i should get in touch with the mailing room in my office.
And then i told him that they changed the name on the package to "Mr. Kumar" and i am not "Mr. Kumar". I am "Mr. jayant kumar". At this point, he bought the blue dart office into conference and asked the lady smita, i believe to read the name. When she told the name was "Mr. Kumar", he again told that it might be due to space constraints, and before i could confirm the same from the lady, he disconnected the lady. And then this highly trained "Mr C.V.N.Bhoopal" started forcing me to listen to him. He would not listen to any reason or logic. All he would say is that "We delivered the package to your office with stamp. Now it is your duty to collect it." He would not listen to the fact that the package was not addressed to me. Maybe that is how icici trains their call center guys - so that they "do not" listen to logic and reason and are always "in your service".

That was the point when i went through all the links on different sites which would tell me how to take care of this situation. And after lots of reading i realized that.
1. ICICI wont listen to you. "Hum hai na..." means they would always be there - troubling you and reminding you that they are here. For them the client is nothing - cause they have so many - they dont care if a few go else where.
2. I came across cases where they have blocked bank accounts for some discrepency in credit card bills which was still to be resolved.
3. And cases where even after full payment of credit card, they entered the person's name as a defaulter - so that he could not avail further credit from any bank.
4. And ofcourse cases where rogues are sent to the peoples who have not paid "wrong" credit card bills.
Just do a google on "icici credit card complaints" and you would see lots of such issues.
I dont know which "code of ethics" do these icici guys follow. I believe there is one "Make money - dont give a damn for humanity" - the same that most thieves follow.

I again contacted the blue dart person and asked if they have changed my name on the package for space constraints. And they told me that they are not allowed to do that. And then it struck me - why would delivery guys tamper with the name on the package. What would they get out of it? - nothing
And i got a mail from blue dart regarding this.
==================================

Dear Sir,

Thank you for writing to us.

The clarification on the name part has to be sought between "icici bank"
and "you".Bluedart has no role in making name changes/amendments.Please
speak with icici bank and clarify.

In case of any assistance feel free to write back to us.

With Regards
Sonal Srivastava
Sr. Executive - Customer Service
Blue Dart Express Ltd
centralized customer Service#[protected]


________________________________

From: Jayant Kumar [mailto:[protected]@gmail.com]
Sent: Saturday, April 19, 2008 1:02 PM
- Hide quoted text -
To: SONAL S /CS /DEL NRO/SR.EX
Subject: Re: non receipt of package


Hi Sonal,

the icici guys called me this morning and we had a telecon with the blue
dart personnel from where the package was sent(i think chennai).
The blue dart girl - i think smita said that they had changed the name
due to space constraints.

Please clarify the same. Icici bank refuses to accept that they have
changed my name from "jayant Kumar" to "Mr. Kumar"

Regards
Jayant
http://jayant7k.blogspot.com
===================================

And then "Mr. C.V.N.Bhoopal" forwarded me the "terms and conditions" document which stated that "They are not responsible for packages lost within office premices". Even if the package was wrongly addressed (i added that).

The moral of the story is that:

1. Dont trust banks. No matter how long and loyal have you been to them. They wont wait for a second in breaking your trust.
2. Never take loans and credit cards from the bank in which you have your savings account. So that in case of any confusion with credit bills and dues, your savings account is safe.
3. Dont expect anything from the government. The rbi does lay down some rules and regulations and also ensures that it is followed, but once you get entangled in them, it is a very long process. Avoid getting entangled unless you are in a bad situation.

I had 4 threads of mails to icici - 2 from my email account (a general thread and a level 3 complaint thread) and another 2 from icici's email account. And here is both of them. You would see that they try their best "Not" to admit their mistake and repeat themselves - sticking to their "terms and conditions". I have cleaned up all the junk that they send below their mails.

And the best part was, i got a call from icici regarding "Why i want to cancel my credit card?". When i told them that i was unsatisfied by their service, the call center guy asks me "What happened sir? Can i be of any assistance?"(quite sympathetically).

=====================================================
Thread 1 : from gmail.com (level 3 complaint thread) - no reply received after 5 days also
=====================================================

Dear Ms. Yalala,

The gift has been delivered to my office, as i had written in my earlier mail also. But it was not addressed to me. It was addressed to "Mr Kumar" instead of "Mr Jayant Kumar" and was delivered to someone else in one of my 6 offices in noida.

How can a reputable bank like icici make a mistake in the name of a person? How can you put partial name on the letter and expect it to be delivered to the right person?

And after that i was shocked by the rude and adamant behaviour of the call center executive who called me. Instead of listening and solving the problem he was just trying to force himself on me.

Hence i have asked for the closure of my credit card which has been accepted via service request no sr63613321. I am supposed to get a confirmation on the cancellation by 29th April 08.

Regards
Jayant
- Hide quoted text -


On Tue, Apr 22, 2008 at 5:42 PM, Ernstandyoung <[protected]@icicibank.com> wrote:

Dear Mr. Kumar,

We understand your concern.

We have forwarded request to the department to check the status where the gift has been delivered.

We will write to you with the status within 5 working days.

We request you to co-operate with us to resolve the issue.


Sincerely,

Pallavi Yalala
Customer Service Manager
ICICI Bank Limited


-----Original Message-----
From: [protected]@icicibank.com ([protected]@icicibank.com)
Date: Saturday, April 19, 2008 02:58 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: level3complaint/ Credit Card


Name: Jayant Kumar
Product: Credit Card
Account No: XXXXXXXXXXXXXXXX
Application No:
E-mail address: [protected]@gmail.com
Mobile no: 98XXXXXXXX
Telephone no: +91--
Service Request(SR) No: SR28942580
Details of complaint: I had asked for big baazar gift vouchers (item code SR0301) in return of my 1600 points. On 12th, after about 10-12 days of putting the request, when i did not receive the vouchers, i raised a query regarding the same. After this, i was given the Blue Dart AirWay bill no 390XXXXXXXX and told that the voucher was received by my office on 2nd april 08.
When i contacted blue dart with this airway bill no, they gave me a receiving in which the package was sent to someone named "Mr Kumar". I confronted the blue dart guys regarding the change in name from "Jayant Kumar" to "Mr Kumar" and they told me that they have not changed the name. In fact they could not change the name on the package.

So, i wrote a mail to the bank regarding the wrong name on the package from the bank's side. And Mr C.V. N.Bhoopal from chennai called me. First of all he was adamant that the blue dart guys have changed the name on the package and then was totally uncooperative and rude.

My question is why would the blue dart guys change the name on the package. And it is difficult to track the package if it has been delivered to the wrong "Mr Kumar". There are 1500 person in noida spread among 6 offices. Out of which there are 35 "Mr Kumar".

Do you expect me to call all of them and ask for a letter which was addressed to them?

I hope to get a solution regarding this from you.

Regards
Jayant
--
http://jayant7k.blogspot.com

====================================
Thread 2: from icici's email account (Mr. C.V.N.Bhoopal)
====================================

Dear Mr. Kumar,

We had initiated a service request number SR63772671 for cancelation of your credit card account.

We request to wait for 7 days to know the status.

Sincerely,

C.V. N.Bhoopal,
Customer Service Manager,
ICICI Bank Limited.

-----Original Message-----
Date: Monday, April 21, 2008 08:39 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Credit Card

I know that the name in your records is "jayant jagatbandhu kumar". But the package was not addressed to me. It was addressed to "Mr Kumar". I have confirmed this from my office's mailing room. It has been delivered to some "Mr Kumar" in another office. And the person might have used the vouchers by now.

Such type of irresponsible is not acceptable from icici bank.

And Mr. Bhoopal, that is not the way you talk to me or any other customer.

Please cancel my credit card. I do not wish to continue using your credit cards.

Another unsatisfied customer
Jayant Kumar

-----Reply Separator-------Dear Customer,

We wish to conform that, your name in our records is JAYANT JAGAT BANDHU KUMAR. We request you reconfirm your decision of cancelation of the card.

Sincerely,

C.V. N.Bhoopal,
Customer Service Manager,
ICICI Bank Limited.

-----Original Message-----
Date: Sunday, April 20, 2008 11:26 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Credit Card

My name is not Mr Kumar. My name is Mr. Jayant Kumar. How can you change my name/identity like this.

Regards
Jayant

-----Reply Separator-------Dear Mr. Kumar,

We clarify that Big Bazaar Vouchers item code SR0301 dispatched through Blue Dart courier Airway Bill Number:390XXXXXXXX on 31st march, 2008, has been collected on 2nd April 2008 at your office address

For faster resolution of your query, we tried to reach you on mobile 98XXXXXXXX, however you were not contactable.
Sincerely,

P, Gopala Krishna
Account Manager
ICICI Bank Limited

-----Original Message-----
Date: Saturday, April 12, 2008 11:40 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Credit Card

Hi,

I have put a request to get "Big Baazaar vouchers" for credit card points of 1600/-. The request has been put for almost 2 weeks. Yet, i have not received any vouchers till date.

Please let me know, by when would i be getting the vouchers.

Regards
Jayant

=====================================================
Thread 3: from icici email account
=====================================================

Dear Mr.Kumar,
We acknowledge receipt of your e-mail regarding your credit card account.
Please accept my sincere apologies.

We understand your concerns about the issue and regret the inconvenience caused.

We initiated Service Request sr63613321 for cancellation of your credit card.

You will get the status on April 29, 2008.

Looking forward your cooperation to serve the best service always.


Sincerely,

Veera Hanuman
Accounts Manager
ICICI Bank Limited

-----Original Message-----
Date: Sunday, April 20, 2008 09:13 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Credit Card

Hi,

I am not accepting your apology cause you have not yet understood my problem.

I know that my name in your records is "Jayant Jagat Bandhu Kumar".

But the package was delivered to "Mr Kumar" instead of me.

I am highly unsatisfied with your service and un-understanding behaviour.

I would not be picking up your calls because your call center executives are rude, adamant and abusive.

So, i do not wish to continue using your credit cards. Please close/cancel my credit card no XXXX-XXXX-XXXX-XXXX.

Another unsatisfied customer.
Jayant

-----Reply Separator-------Dear customer,

We apologize for the inconvenience caused to you.

We confirm that your name in our records is JAYANT JAGAT BANDHU KUMAR and we inform you that the gift item redeemed was delivered at your office security desk.

We request you to contact your security desk for further assistance.

We wanted to speak with you on your mobile number 98XXXXXXXX to give you this information.

Sincerely,

Abhilash reddy
Account Manager
ICICI Bank Limited

-----Original Message-----
Subject: Credit Card

Hi,

I am highly unsatisfied by your call center personnel and their way of talking. They are rude and uncooperative.

First of all you change my name from "jayant kumar" to "kumar" so that my package is misdelivered. And then you deny taking any responsibility for it.

The Blue dart guys say that they have not changed the name. I have their receiving copy and i could see long names like "Dharampal Satyapal" on it. I think "jayant kumar" is shorter than that. And i dont think that a big company like blue dart would change the name/identity of the person just like that.

We have 1500 employees spread over 6 offices in noida. If the name has been changed, it could be with any "Mr Kumar" in any of the 6 offices in noida. It would be very difficult to track it.

I have not received the gift vouchers worth 1600/- points yet. Please deliver it to me or credit my 1600/- points back.

If you have not changed my name from "jayant kumar" to "kumar", can you give me some visual proof like photocopy of the package for it.

Regards
Jayant

=======================================
Thread 4 : from gmail.com (in response to terms and conditions)
=======================================

Dear Mr. Kumar,

For quicker resolution of your query, please write to us through the "Email us" option at www.icicibank.com

We have taken a request for cancellation of credit card.Your request number is sr63613321.

The status of this request will be intimated to you by April 29, 2008.

Sincerely,

Aashish Konkaney
Customer Service Manager
ICICI Bank Limited

-----Original Message-----
From: Jayant Kumar ([protected]@gmail.com)
- Hide quoted text -
Date: Monday, April 21, 2008 10:12 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: Terms and Conditations
- Hide quoted text -

Dear Mr. Aashish Konkaney

Please cancel my credit card.

Once you have trained your staff for appropriate behavior, you can get in touch with me for issuing a new credit card.

Please cancel my credit card at once.

-Jayant Kumar

On Mon, Apr 21, 2008 at 9:55 AM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Mr. Kumar,

For quicker resolution of your query, please write to us through the "Email us" option at www.icicibank.com

We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback. We earnestly hope that the negative experience you had will not come in the way of your availing our facility.

We request you to reconsider your decision for card cancellation.

Looking forward for your kind co-operation.
Sincerely,

Aashish Konkaney

Customer Service Manager

ICICI Bank Limited


-----Original Message-----
From: Jayant Kumar ([protected]@gmail.com)
Date: Sunday, April 20, 2008 09:29 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Re: Terms and Conditations

Mr, Aqeel,

The question is: "Was the package addressed to me?" And the answer is no. The package that you delivered was not addressed to me. It was addressed to some "Mr. Kumar" and NOT to "Mr Jayant Jagat Bandhu Kumar".

Yes, you have delivered the package to my office security desk with stamp. But the package was not addressed to me, so i have not received it.

I do not wish to continue this conversation further. I know you would not accept your mistake.

Please cancel my credit card. I do not wish to continue using your credit cards.

Another unsatisfied customer
Jayant Kumar

On Sun, Apr 20, 2008 at 6:16 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


Dear Mr. Kumar,

We inform you that the gift item redeemed was delivered at your office security desk.

We request you to contact your security desk for further assistance.

We wanted to speak with you on your mobile number [protected] to give you this information.

For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.

Sincerely,

S M Aqueel
Customer Service Manager
ICICI Bank Limited


-----Original Message-----
From: Jayant Kumar ([protected]@gmail.com)
Date: Sunday, April 20, 2008 11:26 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: Terms and Conditations

As for the "terms and conditions"

1. I waited for 10 days for the product to be delivered. I contacted you first on 14th.
2. Yes you could guarantee delivery upto the inward delivery desk only - but the package should have the right name on top of it.
3. I am not cancelling the order, my order still has not been delivered.
4. Please give me the proof that you have delivered the package. I think that it has not been 45 days since my request of the gift.
5. I have not received the package so i am not sure if the contents are damaged or not.

Regards
Jayant

On Sat, Apr 19, 2008 at 12:39 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


Dear Customer,

We request you check the attachment for terms and condition.

Regards,
C.V.N.Bhoopal
Customer Service Officer
ICICI Bank Limited

--
http://jayant7k.blogspot.com
Aug 13, 2020
Complaint marked as Resolved 

ICICI Credit Card — non delivery of gift

icici credit card had launched a scheme wherein the client was reqd to use the credit card for a min of Rs 500 pm for consequtively three months wef from 15 jan 08 to 15 apr 08.the client was than eligible to win a dual time gift watch. icici bank claims to have sent the product thru maruti courier vide receipt no awb no # 61995 dt 16 jun 08 of maruti courier and claim to have delivered the same to mr pushpraj on 24 jun 08.
i have not recd the watch till date.
i have been contacting cutomer care but of no avail.
bank claims to have delivered the product but certainly not to me.
bank may pl be asked to do the needful

Col PS Tevatia
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    I have applied for a personal loan from icici bank. Approved loan amount is Rs. 100000/- for 3 years and for this I have to give 36 cheques of amounted rs. 3604/-.
    I have given these cheques to your sales executives and they told me the loan amount would be disbursed to me with in 5 or 6 days after cutting of processing fees. But I got this loan amount cheque amount rs. 95118 by DD no: 017887 dated 22/01/2008. but this amount was not committed to me.
    So after receiving the cheque I have discuss this to you and you told me that your loan was approved for just Rs. 96000/- and for this you have to pay 3604/- per month EMI for 36 months.
    But bank's sales executives told me that loan was approved for amounted rs. 100000/- and they have taken the cheques of rs. 3604/- for loan amount rs. 100000/- but actually EMI of rs. 3604/- is for loan amount rs. 96000/- I think there may be fraud / miss selling with me.
    At ICICI Customer care, Mr. Vijay Bhasker told me that you loan was approved for amounted rs. 98000/-, for this I have to give 36 cheques of amount rs. 3504/-.

    I had visited your sales office at ferozepur for complaint regarding this but they have not take my complaint letter and managers are also told them to not receive this letter.

    now i have not disburse the loan amount but they started debited EMI of rs 3504/- from my account as my cheque was amounted rs 3604 but they manuplate the cheques and did my signature on cheque and make this amounted rs 3504 instued of 3604.

    now no person is approachable, on customercare not any E mail id is helpful to me. i am not able to connect to the authorised personal who can solve my peroblem .


    Pls do the needful

    Yogi RAj

    [protected]
    [protected]
    (Loan A/c No: LPFER[protected])
    Aug 14, 2020
    Complaint marked as Resolved 
    Hi
    I am an NRI who cannot goto India for 2 more years.
    I have a Personal Loan with icici bank which I want to close now after paying emi for 2 long years.
    I also have a personal account with Internet access and my loan is linked to it.
    Could somebody give me informations about how to close my personal loan without going to India through internet? Thanks in advance
    To,
    The Collection Manager
    ICICI Bank,
    S D Tower, ROHINI
    New Delhi

    Ref :- ICICI Bank Loan A/c No. (LPDEL[protected]-LNINST)

    Dear Sir,

    This is to inform you that I Santosh Kumar Rai have a Personal Loan A/c No. (LPDEL[protected]-LNINST) of amount Rs250000/- for the period of 3 years and EMI for the same is Rs8013/- from your bank. After speaking to one of your representatives through phone I want to reduce my monthly EMI and increase my grace period because I am facing some financial problem due to recession and my financial condition is not so good therefore I am not able to pay this EMI of RS 8013/-.


    I am requesting you to please reduce my EMI amount between 5000 to 5500 so that I can pay my EMI comfortably and keep maintain good banking relationship with your bank.

    Would appreciate for your help and support.




    Thanks & Regards.

    Santosh K Rai
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      My home loan EMI is cleared through ECS from my S/B account holding branch of SBI on 7th day of every month. All through for four years this went perfect, but this month inspite of having sufficient fund in my account and my bank clearing the EMI through ECS on 7th day of the month as usual practice, I received a call from ICICI on 10th confirming that they have not received the amount of my EMI and to pay the same immediately.
      Though I submitted my pass book xerox showing the details of the transaction in their kolkata office, they send me a copy of my home loan account statement showing the EMI amount has bounced on 9th day of the month and charging an amount as interest in the statement. Not only that, they deployed their agency people to call me up almost everyday at any hour and pressurising to pay my EMI. My bank SBI has confirmed me that an ECS payment is done through RBI and cannot be improper once it reflects in your account.
      I wish to say that being a common man and also being prudent in every way, if I had to go through such mental agony and trauma, then what is the solution of this? Or, we common people are only there to be victimised by these fradulent sources and bow meekly in front of their muscle power.
      Aug 14, 2020
      Complaint marked as Resolved 
      Required of my home loan account statement of April 2007 to till date


      Regards

      Sandeep Gupta
      sir, im sandeep kumar pandey from mysore, sir im not geting any notice from bank icici bike loan . so sir how can they will come for collecte my bike, near to my home in mysore. eor that im not able to convey ur colekater departement MR.RAGHAVANDRA. I WANT HELP FOR THAT EMI TIMEING. KIND REQUEST FOR HELP OUT .TO THAT EMI PROBLEME FROM UR BANK BRANCHA MYSORE. THANKS . SANDEEP KUMARA PANDEY MYSORE, CONTACT -[protected].
      I am facing the same problem with ICICI. ICICI Bank is telling that my April month CAR Loan EMI through ECS is not cleared and got bounced because of insufficient funds, where as my SBI account confirms that the amount has been debited and ECS has been transacted as usual for the EMI Amount. Meanwhile, they are sending the Agency people also to my house.

      Kindly advice where to approach to take up this matter.

      Manish
      [protected]@gmail.com
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        I requested for a new card as my card was lost, bank deduced an amount for the same and i was intimated. when i didnt recieved the card even after 20 days of the amount deduction, i approached the branch and demanded an explaination. they did not come up with a proper reply and they requested me to wait for some more time( A week more). so i demanded another card so that i may withdraw the amount and use it, as this is my salary acoount, so they provided me with a new card, and again my amount was deducted without any intimation. why as a customer shall i be punished for any service issue from the banks side? why should i be penalised for a mistake that is to be owned by the bank. but i cant do anything. when i call the customer service then they do not provide me with any request number so that i may quote it to find an answer to this. how can a customer like me be saved from the ugly clutches of these institutions.
        Aug 14, 2020
        Complaint marked as Resolved 
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          I walked in to the 'Hyderabad- Lakdipul' branch of icicidirect for opening the 3in1 account on 25-Jan-08 and till...
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          Dear Sir,
          I have take Rs. 200000 from ICICI Bank from jhansi(UP) in Feb'2005. i always deposit my EMI in my account...
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          Dear Sir,

          I am having facility for direct online share trading at ICICIDIRECT.COM. Today suddenly their website...
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          ICICI Bank — Interest charged heavily in my card

          Dear Sir,

          I am not saying that you have to revert the interest charges but you need to calculate the interest...
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          Icici Direct — Acc not opened since 2005

          Iam not a hardcore stock trader but only invest for taxation purposes. i had opened an icici direct acc in 2005 and totally...
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          ICICI Bank — CLOSING SAVINGS ACCOUNT

          Sir,
          I want to complaint that i have given an application in ICICI BANK( GT ROAD BRANCH, PANIPAT) to close my savings...
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          I AM CREDIT CARD HOLDER OF YOUR BANK. TODAY I RECEIVED A SMS THAT RS.5490/- HAS BEEN DEBITED FROM MY ACCOUNT. BUT I HAVE NOT MADE ANY TRANSACTION OF RS.5490/-. PLEASE DO NOT DEBIT MY ACCOUNT AS I NEVER CONSENTED FOR ANY SCHEME WHATSOEVER. THE TELEPHONIC TALK OF DATE WAS INFORMATIVE IN NATURE AND I NEVER CONSENTED TO DEBIT MY ACCOUNT. I PLACE MY RESENTMENT IN THIS REGARD AND SUCH TYPE OF SALE GIMMICKS FROM CALL CENTRE PEOPLE REPORTEDLY FROM YOUR BANK WILL DEFINATELY JEOPARDISE THE IMAGE AND REPUTATION OF THE BANK AS EVEN THE PHONE BANKING OFFICER WAS HELPLESS TO SAY TILL THE AMOUNT IS BILLED IN MY ACCOUNT. PLEASE LOOK INTO THE MATTER AND CONFIRM THROUGH MAIL THAT YOU HAVE NOT DEBITED THE AFORESAID AMOUNT. ANY BANKER IN THE WORLD DO NOT HAVE ANY RIGHT TO DEBIT THE ACCOUNT OF ITS CUSTOMER WITHOUT ITS BONAFIDE MANDATE AND AUTHORITY
          Aug 14, 2020
          Complaint marked as Resolved 
          i have ICICI A/c and having netbanking facility. But recently i have changes my mobile no. after i have updated new mobile no. But i am unable to get the message if i am getting some deposit or withdrawls. And also i am unable to add other account for fund transfer.

          Please help me out how to add my new mobile no. istead of old one.
          we are not received daily accounts statement from April 2, 2010. Please kindly send us the statement immdiately.

          for World Travel Club
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            MALPRACTICES AND DEFICICIENCY IN SERVICES BY ICICI BANK LTD
            Dear Sir,
            1. I am an Army Officer having a Salary Savings A/C No[protected] and Demat A/C No IN[protected] with ICICI Bank and had applied for Car loan of Rs 3, 00, 000/- (Rupees Three Lakhs ) only through Gurdaspur (Punjab) Branch of Bank on 19 Feb 08 for purchase of Maruti Swift Vxi Model.
            2. I opted for a Car loan from ICICI Bank at higher rate of interest than our Govt Dept/ Nationalized Bank since I was informed by the Bank through their website that I have a pre-approved car loan and further assured by the Gurdaspur Branch Manager that a hassle free loan would be handed over to me within seven days of my applying, which suited my requirement as I wanted to pick up that vehicle wihin seven days. The Bank has also been aggressively advertising through media about their high standard of customer care and efficient, hassle free, time bound processing of loan applications. Accordingly, I booked for the delivery of the Car which I intended to purchase.
            3. However, the Bank took a period of well over a month to process the case and finally sanctioned the amount on 30 March 08, that too after repeated visits to the Bank as well as pursuing the case over telephone on daily basis with all concerned Bank officials. The Bank Officials kept me falsely assuring on daily basis that that loan amount would be handed over on next working day. A letter No 50299/Pers dated 29 Feb 08 on the subject was written by me to Gurdaspur Branch Manager. In response, the Branch Manager assured me in writing that the loan amount would be sanctioned within 24 hrs. After waiting for one more week, a complaint was e-mailed by me to Customer Care Officer through the Bank’s website on 08 March 08. In response, the Bank informed me through an e-mail that the loan documents would be processed within 48 hrs. Thereafter, on 13 March 08, the concerned Executive Officer from Amritsar Branch falsely telephonically informed me that the loan amount has already been sanctioned & dispatched, but the loan amount was finally sanctioned on 30 March only.
            4. Further, while the interest had been calculated on Rs 3 Lakhs, the loan amount given was only approx Rs 2.90 Lakhs. The Bank had deducted one month EMI even before handing over the loan amount. The Bank had also taken an amount of Rs 9477/- on 08 March 08 for registration of vehicle, stating that that the registration of vehicle would be carried out by them.
            5. The above caused a great amount of embarrassment, harassment, mental agony and financial loss to me as a Bank customer. May I therefore, request you to assist/advise me as to what actions I can take against the Bank for these malpractices so that other unsuspecting customers are made aware of and do not get victimised /harassed in future by the ICICI Bank.
            6. Following is held with me as evidence in support of my complaint:-
            (a) Letter written by me to Gurdaspur Branch Manager dated 29 Feb 08 and his reply thereto.
            (b) E-complaint to Customer Care Officer dated 08 Mar 08 and his reply thereto.
            (c) Records of mobile-tele-conversations on daily basis with under mentioned Bank officials:-
            (i) Mr G S Bagga, Gurdaspur Branch Manager, Mob No [protected].
            (ii) Mr Sanjeev, Exec Officer at Amritsar, Mob No [protected].
            (iii) Mr Amit Kumar, Dealing Official at Amritsar, Mob No [protected].
            (iv) Mr Hardip Singh, Dealing Official at Gurdaspur, Mob No [protected].


            Yours sincerely
            Lt Col A K Mor
            Mob- [protected]
            e-mail ID- [protected]@yahoo.co.in
            Aug 13, 2020
            Complaint marked as Resolved 
            . I am an Army Officer having a Salary Savings A/C No[protected] and Demat A/C No IN[protected] with ICICI Bank and had applied for Car loan of Rs 3, 00, 000/- (Rupees Three Lakhs ) only through Gurdaspur (Punjab) Branch of Bank on 19 Feb 08 for of Maruti Swift Vxi Model.
            2. I opted for a Car loan from ICICI Bank at higher rate of interest than our Govt Dept/ Nationalized Bank since I was informed by the Bank through their website that I have a pre-approved car loan and further assured by the Gurdaspur Branch Manager that a hassle free loan would be handed over to me within seven days of my applying, which suited my requirement as I wanted to pick up that vehicle wihin seven days. The Bank has also been aggressively advertising through media about their high standard of customer care and efficient, hassle free, time bound processing of loan applications. Accordingly, I booked for the delivery of the Car which I i to purchase.
            I have a car loan with ICICI Bank, I have fully paid all my loan E.M.I's without any delay. Loan was cleared as per their repayment schedule on April 2007. Still they have not send NOC
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              i want Personal loan. i am bangalore,...
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              My demat acc has been shown as closed without getting any application from me in writing.
              KYC documents have been submitted thrice during last one year. To mention the latest documents have been submitted at ICICIDIRECT.com Karkardooma, Delhi branch. The details are as follows:

              Date of submission: 01/03/2008
              Name of the holder: ravi kant
              Second holder: chhaya ravi kant

              Kindly furnish the reasons for closing the demat account and not activating it despite repeated remindersand document submission. I am suffering irrereparable financia loss as well as mental harrasment aty your end. Pl. give me CRN No. Kindly take necessary measures else I'll be forced to contact the Banking Omdusman.

              Ravi Kant
              E-mail address: [protected]@yahoo.co.in
              Aug 14, 2020
              Complaint marked as Resolved 
              Hi,
              I'm extremely dissatisfied with the services of ICICI. It could be in Banking, D-Mat or loans.
              They deative D-Mat accounts without proper intimation, charge unncessary charges to your bank account and also increase EMI for your loans even when the rates are coming down. They don't have proper channels to interact. 5 people gives calls for the same reason. I'm not sure how long this will go on until somebody sues them. I want to close all the interactions with them as soon as possible.

              -Anil
              Hi ICICI is "CHOR" company

              Ravikant / Chaya, Same thing happened with me too... i approached to the delivery head at icici they re-instated my service, however there were still disruptions... I plan to take the legal course. As they just cant disable anyone's account.
              send them legal notice and claim for financial loss...They will come to your feet.

              Regards
              Sandeep
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                i have opened FD AC[protected] with ICICI bank, Kumar park Branch, Bangalore on 27/01/07 and it got matured on 21/02/08, I have not received any Certificate till date, I have visited branch office twice, they say they don’t have any Certificate, and customer services tell it is with branch, branch manager says he will call and let me know the update, but I have not received any update. I am very upset with the banks response; please take necessary action
                Aug 14, 2020
                Complaint marked as Resolved 
                Dear Sir,
                My name is Praneeth Raj working as a software Engineer In Mumbai. I would like appeal against the delay in processing my home loan that i had asked for.
                since the property that i had identifed for purchase was in palamaner(Andgra Pradesh) i approached the ICICI Tirupati Branch for the laon through S V Associates(third party dealer).
                After the estimates and submission of the necessary documents i was been approved with Home loan for Rs.11, 00, 000 appr. (in December 2007)
                but later on further investigation ICICI bank representative told that the loan could be given only upon the registration of the house on my name.
                Upon confirmation of loan sanction from ICICI we registered from the owner by giving him a post dated cheque of 5 lacs.
                The registration costed me around 1, 10, 000. Upon successfull completion of the registration and submission of the duplicate form, ICICI repressentative approached our home with a cheque of 5 lacs (on the name of SanthoshKumar from ING Vysya Bank)
                Another cheque og Rs 6 lacs (cheque Number:652619) and another cheque of Rs.29, 000/- as insurance (cheque Number:352620)
                But he asked us for the original documents which did not have it at that time, hence that ICICI representative returned back without giving the cheque to us and reason for that was we did not possess the original documents of the House at that time. Later we were asked to approach the bank with the original documents, But when we approached the ICICI bank with the required documents, there ICICI is demanding for the original Link documents which we cannot submit as it contains other property information also. Hence forth this has been kep pending and there is no proper response from the ICICI or from S V Consulting(tirupati ICICI home loan dealer).The owner from where i have purchased the house is demanding money from me now as per the date, Since the home loan was sanctioned i had issued him a post dated cheque for 5 lacs which he is ready to claim now .
                Sit, Please treat my request as URGENT and let me know how to proceed regarding the same
                Since i did not posssed all the money that was involved in the registration i had to take debt hoping to clear it once the home loan is sanctioned but so far there is no proper response, Ireally do not understand why there is such a problem happening even though there was direct communication between the party and ICICI.
                I am eagerly waiting for your prompt response, Please act on this request at the earliest

                Sir, It would be more better if i could get an appointment of yours on Phone (or in Person) to speak about this case directly

                Sir i am available on Phone : +91 [protected]

                thanks
                Praneeth Raj
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                  ICICI Bank Ltd — Dormant Account

                  Dear Sir
                  Subject - Dormant Account
                  Bank ICICI Bank Ltd - Bundh Garden Road - Pune - Maharastra
                  I have...
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                  Dear Sir,

                  My Credit card no "[protected]"is misused by Ravi kumar on date of 9th april on indigo airlines departure from Delhi to Hyderabad and Arrival 11th april Hyderabad to Delhi.
                  I request to you to that how would I Know the ravi kumar's Address & phone No.ID no
                  which is shown by him .
                  thank you

                  Mr.Ranjan Gulati
                  ([protected])
                  B-14, Brij Vihar
                  Ghaziabad(U.P.)
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  i need a credit card number
                  i need a credit card
                  credit card number
                  ADVERTISEMENT
                  To,
                  Manager Credit Card Division
                  ICICI Bank
                  Customer Service

                  Today 23January 2009 at 11.05am, 11.17am, 11.23am and 11.29am, I got four messages on my Mob that “Dear Kaif Mohd Iqbal”, you have made transaction o[censored]SD amount. The Details are as follows.
                  Amount Merchant Name
                  138.80USD GODADDY.COM
                  91.20 USD GODADDY.COM
                  313.60USD GODADDY.COM
                  101.98USD GODADDY.COM

                  These All above stated transaction didn’t made by my, since morning 8.30am I am in office. I have already called to customer care to block my card. ICICI Customer care is given me complaint no SR94223322 and told me to fax this to you. So kindly do needful action.
                  My Card No: [protected]
                  KAIFY IQBAL
                  Mob No. +91-[protected]
                  Email id: [protected]@yahoo.com
                  [protected]
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                    respected sir,
                    I am a shop owner from pimpri, i use ur swaping machine to swap customers cards. from some days after ur have changed my account, after any swap no amount is getting credited in my account.my account no is[protected].please check and let me know as soon as possible.my mobile no is [protected].please response as soon as possible.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    respected sir,
                    I am a shop owner from gangapur city (rajasthan), i want ur swaping machine to swap customers cards. pls send mew dittel for swep machine.my saving a/c no.[protected]. and my mobile no. [protected]
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