ICICI Bank Complaints & Reviews

Hi,

I have tried to drawn an amount of 10,000.00/- Rs from Axis Bank ATM which is at Karimnagar,Andhra Pradesh, ATM id is: S1AC2904, transaction declined but money debited from my account. Can you please look in to my issue and resolve as early as possible.

Here are my Details:

Email:rambabu.[protected]@gmail.com

Here is my transaction details:
Record No: 516
14/07/2012 NFS/CASH WDL/14-07-12 10,000.00
Time : 16:32

I am an existing customer of ICICI Prudential Life Insurance company & I have purchased policies of my family members for more than about sixty lacs. Out of this policies one of my pension policy no[protected] has been matured on 5th January 2012. I have not received the maturity letter from the company before or after the maturity date. I was also not informed by the company consultant/ad visor about the maturity date. I have purchased this and other pension policies on the condition that I am not interested in the pension option, but to withdraw the whole amount whenever the value of my funds is found good.
As I have gone to the policies in march 2012 I found that the vest date of this policy have passed away in January 2012, I immediately contact the branch manager Mr Anil Chavan in nashik and asked for the withdrawal of my funds. But I was answered that the maturity letter was dispatch on my residential address in November 2011. My residential address have not been changed from year 2003 and my residence is also not locked for a single day. I did not receive the letter and so I asked for the scan copy of the acknowledgement which is not given to me from the last three months. The Customer care mail do not respond to want the complaint of the customer is and divert attention to the other side. Recently I had made complaint about this particular policy, and the reply received from customer care was for one of my other policy which is Life time super policy and has its maturity in the year 2017. So kindly find out as why is this happening. The customer care is not responding to the customers original complaint but diverting the attention else were living the problem aside.
Secondly I found that the policy details in your system was not updated according to my policy application form. The details of the company consultant was updated in my folio & no officer of the company had the answer as how this has happened. The company official said they contact me on the detail available in there system and the number was unreachable. If the number was unreachable the company could have contacted on that particular number for the other time or asked the advisor of the company to contact me. But the company did not find it necessary to do so. The consultant of the company was called and asked about how the change has been made in my folio. He refused that he does not know how has this been happened & the updation of customer profile does not come in his job & they have no right to interfere in that particular department.
After highlighting this points the company official had taken time till 15th jully 2012 to settle the matter by taking decision about returning my fund value or postponding the maturity date still further. I don’t know how the working of the company is as I found many details of my policy were not according to my application form. Now I have corrected the information to receive alert regularly.
I request you that the co-ordination regarding this particular policy was not made due to the mistake made by the company, so that is not my fault, so please go to the matter and give me justice As this decision will make me think to continue investing with the company or withdrawing all my investments and exposing the working of the company publicly to save the valuable savings of the customer like me, who are investing with keeping faith in the company.

Dear Sir/Mam,

On 15th July 2012 at around 7:30 PM, I withdraw Rs. 2000/- from HDFC Bank ATM at Noida Sec 18 Metro station. And I got metro and come back to my home at Uttam Nagar, New Delhi-59. At 9:20 PM, I got a message from ICICI Bank that I made a debit card purchase of Rs. 15,900/- from JUMBO ELECTRONICS. I checked my ATM/ Debit Card but it was not there. so I just called ICICI Bank customer care and got the card blocked at the same moment. The customer care executive told me that it will take around 25 working days to resolve the issue and if we found it fraud, my amount will be refunded. I already, lodged the FIR regarding the incident and sent the application and related documents to the ICICI bank Recon Team in Mumbai.
I am sure that the shopping was made at JUMBO ELECTRONICS, NOIDA ( Great India Place Mall). Since I searched on internet and found only one JUMBO ELECTRONICS Shop in Noida. Request the concerned to please resolve the issue soon.

I am also very disappointed with the ICICI Bank Debit card Security policy that any one can Sweep the card and shop with any PIN, which is not there in other banks such as SBI. Also request the concerned to please take a note of this also.

Thanks & Regards,
Ajay Yadav
+91-[protected]
[protected]@gmail.com

Hi, I have closed my account many years back and i was surprised to see Rs, 14000 is lean marked from my salary account, which i do not owe. When i called customer care, after going through my history they too are unable to justify on the amount that is deducted.
I am really confused on whom to reach to get out of this.
Here is the accoutn # [protected]

(icici bank) ne pichle kuch samay pehle car loan recovery ke liye kuch gundon ko hamare yahan bheja tha jo baar baar paresan karte the ladies ke saath badtamizi karte the jis ki wajah se hamare father depression ke sikar ho gaye jisme hamara hazaron rupaya kharab ho gaya treatment mein.humne kai baar car installment lene ke liye chittiyan likhi lekin sab bekar raha.gundon ka aana baa dastur jaari raha.aaj bhi hamare father ka treatment chal raha hai.icici bank ka aadmi aaj bhi aaya tha(16/07/2012) lekin mulaqat nahi hosaki.hum bank se sirf chanda kochhar jo ICICI BANK ki MD hai written mein unse maafi chahate hai aur treatment ka kharcha jo abhi bhi chal raha hai maangte hai.hamare father ki umar 72yrs hai agar unko kuch hua toh icici bank hi iska jimme daar hoga.
pankaj
m-[protected]

Respected Sir,
Myself CHANDANSINGH UDAYSINGH KAUSHAL having CREDIT CARD number 5176XXXXXXXX7001 of ICICI BANK wish to bring following incidences in your kind notice:-
1) On 9th July 2012 I have recieved call from mobile no. [protected] of Advocate Sanjana who told me that on behalf of ICICI Bank she is applying for NON BAILABLE WARRANT in MUMBAI Court as some amount is due on my card. She told me that allready 3 SUMMONS are being served to my earlier company of M/S FDC Limited, MUMBAI address & as I have not responded to so they are filling case for NON BAILABLE WARRANT. She has given my case number 300323/FF/10 as per her records & also given mobile number of Mr. Ankush [protected] (Relationship Manager) for settelement of my CREDIT CARD Account.
2) When I have contracted Mr. Ankush [protected] (Relationship Manager) for settelement of my CREDIT CARD Account he told me that my balance is Rs.13,002/-( Rs. Thirteen Thousand and Two Only/-) but as Bank wish to settel the account I need to pay Rs.6,777/-(Rs. Six Thousand Seven Hundred Seventy Seven Only/-) as base amount charges OR bank will proceed for procecution & ultimately taking NON BAILABLE WARRANT on 10th July 2012.I have asked him to kindly send my account statement as I have not received any account statement for the last five years, for which he told me that as per RBI directives the bank is keeping records for last three years only & as my last transaction was way back in 2006 so it is not possible for him to give whole account statement but he is going to send accont statement for last three years on my mail id immidiately. After this I have reminded Mr. Ankush (Relationship Manager) twice to send account statement on my mail id but he has not sent the same.
3) On 10th July 2012 Tuesday I have tried atleast 10-12 times to contact Mr. Ankush & Advocate Sanjana on their Mobile numbers but they have not picked up their phone.
4) On 11th July 2012 Wednesday I have contacted customer care number [protected] , told the whole incidence under the reference number SR 23089818 and later in the day asked for my full account details under the reference number [protected] .

I have filed freash complint by email to customer.[protected]@icicibank.com & given copy to RBI on [protected]@rbi.org.com. In my complaint I have asked ICICI Bank for written clarifications on following :-
a) Please send me copies of COURT SUMMONS sent to my earlier company FDC LIMITED , MUMBAI address.
b) When you are having my PERMANENT RESIDENTIAL ADDRESS & phone number then why COURT SUMMONS/ LEGAL NOTICES are not served on my PERMANENT RESIDENTIAL ADDRESS .
c) Why your own employees Mr. Ankush (Relationship Manager) & Advocate Sanjana are not giving proper information , trying to manipulate the things as per their own convenience & not following RBI directives . As they are your employee then you are also equally responsible for their statements/actions.

Dear Sir,

ICICI TAX SAVING BOND-032001-TSB-one
OPTION FACE VALUE ISSUE DT. OF
[protected][protected][protected]
RS.5000
Allotment date-- Redemption date
26.04.2001 26.04.2004
Name of the bond holder
Inderjeet Kaur Arora
BOND HOLDER NO. CERT. NO. DIST. NOS. AMOUNT
[protected][protected][protected][protected]
[protected] 204836 5000.00
[protected] 204837 5000.00
[protected] [protected].00
[protected] [protected].00
SCRIP CODE BSE 160637 NSE ICICI0401 N1
*********
I do not appear to have received the redemption proceeds of the captioned tax savings bonds. My email address: [protected]@yahoo.com and my mobile no. 91+[protected]. Please look in to the matter and advise fate of the bonds.
Please treat the matter as urgent.
Inderjeet

Name: Kandarp Yashasvibhai Mehta.

Folio No.:IN[protected].

MERA NAME JAYANT YADAV HAI MERE PAAS EK ICICI BANK CARD HA, MERE DWARA DEC 2006 ME 10000 RPAYE KA KI PURCHASING KIYA THA, JISKE PAYMENT KE LIYE BANK SE PHONE AYA KI AAP IS PAYMENT KO TEN INSTAL MENT ME WITHOUT INTEREST PAY KAR SAKTE HAI SIRF ISKE LIYE APKO 500 RUPYE KA SHULK BHUGTAN KARNA HOGA . MERE DWARA ISE ACCET KAR LIYA GAYA. AUR MERE DWARA PURA BHUGTAN BHI KAR DIYA GAYA BALKI JYADA HI PAYMENT KAR DIYA GAYA. PHIR BHI BANK SE MUJHE PHONE AATE HAI KI AAPKA PAYMENT ABHI BAAKI HAI AUR APKO 12000/- AUR DENA HAI, PARANTU MAINE UNHE BATAYA KI MAI PURN BHUGTAN KAR CHUKA HU AUR MERE PAAS RECEIT BHI HAI PARANTU BANK KA KEHNA HAI KI RECOVERY AGENT NE APKA AMOUNT BANK ME NAHI DEPOSITEKIYA GAYA HAI ISLIYE APKO ADDITIONAL PAYMENT KARNA HI HOGA, SAATH HI BANK NE MERA NAAM DEFOULTER KI LIST ME BHI DAAL DIYA HAI
KRIYA MERI MADAD KARE
JAYANT YADAV
H. NO. 655 NEAR GURUDWARA RANJHI
JABALPLUR
[protected]

I have not received the redemption warrant for ICICI BANK Tax Saving Bond 012003 TSB.
Certificate No-130276
Bond Holder No[protected]
No of Bonds-2
Distintictive No[protected]
Bond Holders Name- BIBHA MANICA NAG

email id:[protected]@gmail.com

I had an issue with the Icici loan and I was overseas during the collections guy come to my fathers house, I did inform my father to provide my contact number and my email address. During the period the bank collection person named Manohar shetty from Icici bank called me and I told him that to email all the details, he did email me and I told him to wait until next month when I would be back to india to resolve. I did email him the date for me coming. After which there was no calls or activity and I assumed he was ok with that. Yesterday he went to my fathers house aged 70 years in a car and should abusive words and was drunk at evening 7:00 pm. All the people around came to my fathers rescue but he shouted abusive words. This is the way Icici collection guy do things when he did communicate with me and I was in touch with Shanta kumar from Icici bank. I would like to lodge a complain for the insult and I'm willing to resolve but 1st he would need to aplologise. Loan in name of Vinod kumar m k.

I hv chenged my residence hence update and amend yr records for My correspondence address as follows

CREDIT CARD NO.[protected]

S.HARIHARAN

GB-KRISHNA MANDIR,

13, THIRUVENGADAM STREET,

R A PURAM,

CHENNAI -600-028

[NEAR SOUTH INDIA GAS AGENCY.]

Dear Sir,

I was withdraw ten thousand[protected] through ICICI Bank ATM Sector 16 my Transaction success fully complete but i have not received any cash.

I have already complaint icici bank customer care and already complaint head Banking officer my request SR22752691.. But till date i have not received my cash so please solve my problem and reverse my cash amount .

Thanks & Regards
Vishwajeet Patel
Contact No - +91 [protected]
Account No[protected]

I am an account holder of ICICI bank Mulund W(J N Road branch). My Account no. is[protected]. Today I visited in bhandup branch to deposit cash. I was not aware of this branch cash deposit timing which I came to know that cash deposit timing is upto 5 pm. I entered in bank at around 4.57 pm. I filled the deposit slip and at sharp 5 pm bank staff refused to accept my cash deposit.As a customer I was alone at the counter eventhough they have not accepted my cash.Even bank staffs were not in polite manner.I frequently visit in ghatkopar and Mulund branches but i have never experinced any such things.

Regards,
Pappu Yadav
M-[protected]

Dear Sir,

I have purchased ICICI Guaranteed Saving Insurance Plan under Policy# 16718491 for this policy ICICI sales executive Mr. RajKumar, Mobille # [protected] has promise me for Gold Coin for this policy when enroll the policy. For his promise and Gold Coin only I have enrolled the policy, But after that only I come to know it’s wrong and false promise. He has cheated me and provides false promise for buy a policy.

I tried more than 20 times for Gold Coin but He forward call to Mr. Saravanan. Saravanan abuse and threaten me.

I was disappointment with your company service. Please advise how to close the policy

Can you please take action against Mr.Raj Kumar and Saravanan or advise me how to take legal compliant against your executives


Thanks for your worst service


Regards,
Satish
Mobile - +91 [protected]

sir/madam,
iam having savings account in icici bank,idappadi branch,salem district,pin code-637101,tamil nadu.iam having debit card for that account.my card gets blocked due to wrong usage of PIN.kindly unblock the debit card.

[protected] - debit card number. DOB - 07/03/1958.

[protected] - account number

[protected]@gmail.com, mobile no - [protected]
thanking you,
kalamani . p.

On 02.09.2011 from my ICICI SB account some withdrawals has happened without my knowledge. Immediately i have informed customer care who asked me to type my password wrongly 3 times it will locked, which i did thinking my account is locked.

On 03.09.2011 i got a call from ICICI Mumbai and one lady asked me whether i was transacting, i said no and gave her all the information as stated above. Immediately she said typing password wrongly will not block my account and she took request from me and blocked the same. By this time they had withdrawn Rs.28000/- approx.

After that i gave a FIR at Egmore cybercrime and following with ICICI who raised a dispute request. Periodically i was enquiring with them and they asked me to wait. Now they are telling all transaction has happened thru 3d secure and nothing can be done.

ICICI is one of the largest banking industry and how can they shelve away their responsibilty. After a week of my FIR, the SI from cybercrime called and informed me that all transaction has happened from north india and this they have informed to ICICI.

I am a middle class person and got my daughter married last november. I want ICICI to refund my money at the earliest.

Regards,

Gurunath S

Hello,
I have taken online FD from ICICI Bank of Rs.49000/ for 6 month and 7 days, the FD no. is[protected] which was open on 29/12/2011 and it has closed on 6/7/2012, as per the FD maturity amount was Rs.50954/ but after timely closer the only amount of Rs.49133/ credited in my account, I call to customer care and also sent the mail but they did not clarify it why the amount of Rs.1823/ deducted, even I also visited to ICICI bank at sector-28 Faridabad but they are also not clarify this.
Request you look into this matter and short out the problem ASASP.
Thanks

Harish
Mo. [protected]

Hello there
Two months back I got the icici debit card with my salary account from my employer.
It is icici debit card (master card).

Now it was given me at same time of opening account.So there is no name on the card.
When I used this card for online transaction first time process asked me to enter Card Number, Name on the card expiry date.
I filled it properly with my name.
On next screen...

Hi,

We are customers of ICICI bank since 2004. This is the first time I am forced to write a complaint about the bank. This is about the ATM Decline Charges levied by bank. While going thru the complaints by other people I found out that these charges are levied for grounds which are beyond an account holder's control. Going by this standard is it possible for a bank to coin weird reasons and start charging these lil amounts from the account holders?? Is there any regulations which restricts you from levying such charges which go unnoticed for a long time as in my case, I found out today that I have been charged Rs 28 three times for a withdrawl of Rs 5000 from my account on 2nd Nov 2011.

Pls avoid adopting such ways to earn the money and spoil your reputation of being a hassle free bank. This instance has made me think of checking all my accounts with you thoroughly. Till today bank was not the one to be stealing money from your account. but as this shows it is........

Rgds,
Ruchi Jolly

Hoping for a quick redressal.