ICICI Bank Complaints & Reviews

ICICI Bank — AMOUNT DEBIT IN MY SB A/C TO MY KNOWLEDGE

FROM
M.PADMANABAN
946, Poonamallee High Road
Purasaiwakkam
Chennai - 84

SUB : DEBIT IN MY ACCOUNT WITH OUT MY KNOWLEDGE

DEAR SIR/MADAM,

I am a account holder in ICICI bank Purasaiwakkam Branch.Account No is “[protected]”. I am using ICICI bank Credit Card No “ [protected]” but the name is wrongly punched as “M.PADMANATHAN” at the same time I was told that one more EMI card has been approved for me on the basis of above said card from card service dept and the Limit is Rs.24000/-.and based on this EMI card Balance Tranfer (BT) can be made upto Rs.21, XXX./-.I agreed for that BT amount Rs.21, XXX/-Demand draft was sent to me for that amount but they didn’t send the EMI card. I was asked to pay the BT amount with interest Rs.24000, by Rs.1000*24months instalment basis. After getting each statement I am paying emi monthly but the EMI card has not been issued to me so far but card number has given in the statement as “[protected]”. I had been informing about this to your credit card officials after I got the 1st statement before payning 1st instalment up to 5th instalment. At each and every time I was iformed that after paying this Emi I would get the card. I have not received the EMI card till now. So to be on the safer side i stopped the payment and informed about it to the credit card section in 3rd flr Anna salai, Chennai

. At the same time payment for Card No “[protected]” has not been stopped.

Instead of sending EMI card, Rs.23380/- has been wrongly debited in my savings account for that EMI card’s loan amount which is to be paid on monthly instalments. I have already paid Rs 5000 in 5 instalment for Rs. 24000, I pay balance Rs.1000*19 months instalments once I received the EMI card. Kindly arrange to reverse (credit) Rs.23380/- in my savings account and send the EMI card as soon as possible.

Thanking You !

Regards,

M.Padmanaban.
Mobile No: [protected]
E-mail : [protected]@gma

Hi,

We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Ltd — Stealing Cash from ATM

Dear Sir,
This is to bring to your reference that i had deposited an amount of Rs 10000/- in the Vasant vihar branch -thane thorough ATM no.0079 dated[protected]. (Rs.1000 x 10 notes), but only Rs 5000/- got credited in account (stating short cash deposit). We went to the manpada branch – Thane (West) immediately where after 15 days we were showed video clip in which there is time lag of 3 seconds, and we also noticed the opening technique is smooth as if the envelop was already cut. We could notice that because there another guy who takes effort to open the envelope (this was accepted by the branch employee also). We feel there is a discrepancy in the same. We have been credited less by Rs 5000/- stating we had deposited only 5 notes of Rs 1000/- which is not true. Request you to look into same as we are not get enough response for the same from branch its been 3months now and the branch is dragging the issue.
Hope to hear from you soon
Regards,
Mradul Sahu.
Thane
[protected]

Hi Mradul,

We are sorry for the problem caused to you.We have made a note of your mobile number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

Dear Ms. Patel,

We regret the inconvenience caused to you. We will get in touch with you at the earliest regarding your complaint.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

Please send us your contact details at [protected]@icicibank.com and we will get back to you soon. Kindly refer '2652853' in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — Credit Card Closure and Lien Account

Dear team.

without valid reason Not Reactivating my card clearly says that the collection team is "Forcing" me to do a settlement despite my payment to regularize the Card and statement generated with Minimum Payment Due as 4450/- which is NOT only illegal but contradicting ICICI bank Rules itself. This is very clear that I am not a defaulter, If I am please confirm? and NOT Would like to do any stupid settlement which is Normally a low grade practice from Collection Team , I also have 5 similar cases against these collection people to cheat and harrass , and they should be punished now.

As a avid customer I feel this is NOT a justice but one sided decision forced by Collection Team , Anshul Tiwari /Puneet Khetari which I am NOT going to accept becuase:

1.) I have already have paid 1 Lacks rs to regularize the card account - Currently my latest statement also says that my mpd is 4450/- not total outstanding as MPD , it clearly states that the card account is regularized.

2.) They have forced me to do a settlement ,by refusing which they have blocked without any reason its a threat to hamper my Credit History despite mentioning that I have an Excellent Track Record of My 2 Personal Loans with ICICI and also maintaining my Savings account for last 5 years .

3.)The collection people have NOT given any valid reasons for closing my Credit Card Account so why should I pay the whole amount and as said earlier , I will pay as per the statment generated and even then they will do any further stupid actions it will consider as illegal activity for criminal case against two Collection Managers , Anshul Tiwari and Puneet Khetari.

I need justification on above.

Thanks
Abhishek


On Tue, Sep 22, 2009 at 6:45 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Sir,

We ahve checked the details with our collection team regarding the reactivation fo the card account however the same is declined.

We regret we will be unable to reactivate the card account. we request you to treat this as a final response from our end with respect to your query.

Kindly make the payment for the outstanding dues as per your statement due date to avoid any kind of financial charges on your account. The outstanding dues are Rs.88973.51 as on date.

Looking forward for your cooperation in helping us serve you better.


Sincerely,

Neeta Shanbhag
Customer Service Executive,
ICICI Bank Limited.








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-----Original Message-----
From: abhishek mishra (akki.[protected]@gmail.com)

Date: Monday, September 21, 2009 03:21 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: card reactivation.

Hi Kindly update..

Thanks
Abhishek


On Thu, Sep 17, 2009 at 7:16 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Sir,

We have forwarded your details to our collections team as mentioned before kindly provide us some time for the same.

As for the lien levied on your account please note that as per our norms, as mentioned in our Welcome Booklet which was sent to you along with the credit card, please note that "ICICI Bank may, without notice, combine or consolidate the standing balance on the credit card account with any other account(s) which the card member maintains with ICICI Bank, and set-off or transfer money standing to the credit of such other account(s) in or towards the satisfaction of the Card Member's liability to ICICI Bank under his/her credit card account."

Looking forward for your cooperation.


Sincerely,

Neeta Shanbhag
Customer Service Executive,
ICICI Bank Limited.

Miss Neeta Ji,
Hello,
I m gaurav kumar from ddun.My gandfather Credit card is not working.you can tell me.
how can know our credit card is valid or not.when i see the credit card date is
written 9-september-09.So pl u see this problem. and tell me urgent.
I hope u understand our problem.
i m waiting your prompt reply.







thanks
Gaurav Kumar

ICICI Bank — Lien transferred to credit card without notice

I have not been using Credit Card [protected] since July 2009. In fact I asked for a new card from ICICI and was issued a new one with number ending 3016. The existing card was blocked. Then I received my (online) statement in August 2009 indicating late payment fee against my old card ending 3008. I was surprised , and when called the customer service , they told they are using the same old number for their accounts , but the late payment fee is for the new card. I had paid the payment last month late by around 2 days, which had happened earlier also on a few occasions. Since I never got charged late payment fee and I always paid online, I got used to it, and never expected that I would be charged late payment fee for paying late by 1-2 days. I told the customer care executive about this , and told them that this is unreasonable. If they take off this amount this time, I can be regular from next time. There have been previous occasions also when they have waived off my late payment fee , if its one off thing. But the customer care executive didn't listen to me, and insisted that I pay the fee of Rs 400. I paid my normal bill and didn't pay the exorbitant fee of Rs 400. The ICICI guys kept on charging interest on this amount, even though I stopped using that card altogether.

Now, In April 2010, the amount of Rs 400 has become Rs 4948.78, after charging the hefty credit card interest rates. In between, I had called 2 times to the customer care asking them to waive off this amount as it was a late fee only, not the actual amount; but they didn't listen to me. Then I told them I am ready to pay Rs 500 as its will spoil my credit history unnecessarily. But they insisted I pay the full amount , which had become around Rs 4000 now.

Now suddenly, without notice , they have transferred the amount Rs 4948.78 from my ICICI bank account (which unfortunately was linked to my credit card) to pay this credit card bill, and they call this banker's lien right. And 5 days after the transaction has already happened , I receive the written notice about this.

Pretty pathetic customer service. Will I get my money refunded, and somebody can talk to me about this , so that this gets settled in the proper way.

Hi Anuj,

We regret the inconvenience caused to you. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Hi Natarajan,

Please write to us with your alternate contact number at [protected]@icicibank.com & we'll get back to you soon to resolve the issue.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your email id. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2649165' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We were unable to contact you. Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you. Kindly refer "2640115" in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Ltd. — unneccessary holding of company money

We are a BPO, Our payment from our Client was transfered to the International Branch of ICICI bank Ltd. on 7th May'2009, which we haven't received yet. when we ask them about this matter we don't get any response. we are sick of it and not able to manage our account becuse of their mistakes.after their fault they charginig us account maintainance charges also.

tell us what to do.
Seeking for help from consumer forum for this

Dear Sir / Madam,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue – account’ as the subject line. Request you to provide the relevant details of your account along with your full name and contact details.

We will be happy to help you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

my lone A/C EMI NO DIPOSITE

ICICI Bank — NRO services

HDFC fund has been sending a cheque to my account for Rs. 5,31,800 since 7 November 09. The cheque is in the name of the 2 nd account holder but is being rejected on a regular basis from ICICI central processing office. I have been calling so many phone banking numbers using overseas calls but none of the call centre officers have any idea of what is happening. This is the worst service that one can receive from a supposedly nenowned bank.

Dear Mohit,

We're sorry to hear about your experience. Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

On Jan 30th the final transfer occurred; but the exchange rate given was 48.63 which appears to me to be the lowest for the entire period of hold (Jan 24th to Jan 30th)! Neither any interest for the entire hold period has been given. Hence, the original issue is not addressed and my concern remains the same.

Hi anirban0510,

We have your contact details and our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

I am one of the upset customer with ICICI. Usually when we transfer money it takes 2 business days only from Australia. But this time when I sent money, the bank took 3 business days which is excluding from Saturday and Sunday. I transferred money on Thursday from my bank, but received on Tuesday. During this time, the exchange rate was $54.45, but I got it only $53.2. ICICI not only held my money, I lost the exchange rate also.

Bloody ...

Hi,

We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

ICICI Mutual Fund — late payment and multi pay cheque

i am the invertor of icici mutal fund company . i invest in service industry fund . my folio no is 1901228/13 .i request for redemption on 17.09.09 at amc ambla . the payment recieve to me on 6.10.09 payable at hissar ( hry ) . the min charge of clear to ch 80 /- rs. after 15 days .

HE IS RIGHT

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Credit card payment — Payment Settlement

Dear Consumer Complaints,

This is to inform you that the HDFC credit card payment due on me is 160000 INR as on today for card number [protected]. As bank have made the settlement their own and they asked me to pay back all the outstanding amount in 10 installments while taking the cheqe numbers over phone. And the bank collected the 1st installment 10,700 INR cash and one cheque of 12000 INR with receipt from bank which comes after 15 days of 1st installment, out of the total dues of 170735 INR without any agreed signature on the settlement letter. I requested HDFC to just convert all the outstanding in the 36 equal installments instead of 10 installments as it's very difficult for me to pay in 10 installments. They asked me to stop the payment for the cheque and they agreed to do something best. Same have been communicated to HDFC bank head office through several e-mail. But I was surprise to see the reply received from bank stating that settlement offers are time bound. Hence it becomes essential to avail/comply to the terms of the settlement offer by effecting a payment towards the agreed amount within the stipulated period. In the absence of the payment within the stipulated time, the settlement offered would be considered void.
And there is an outstanding of Rs. 192,020.20 due and payable as on date We request you to effect immediate payment towards atleast the minimum amount due of Rs. 20,315.88.

And bank started calling and harassing me for payment.

Requesting herewith please help me out with a effective solution.

With reagrds,

Sailendra Singh

Credit Card — payment settlement

Dear sir,
My name is Rajesh Kumar Srivastav DOB 01/07/1973 was holding credit card before 2008. I had changed the address and shifted to Hassan Karnatka same was informed to HSBC by written application but no comunication was recieved from HSBC.
I have tried on customer care nos but never able to talk to any executive.

now when I have applied for loan it is showing that HSBC has informed to CIBIL that there is payement pending. can you arrange to send statement from 2007 on my below email id settle the matter.

My mail id [protected]@gmil.com
My present cell no is [protected]

Regards

Rajesh Srivastav

It is for the benefit of prospective customers I must tell that it is really fraught with dangers like Mr. Munish is faced with and one should avoid opting for post-paid survices. Prepaid service may be slightly costlier but such situation will be avoided. It is really unfortunate to find that reputed Co like Airtel is resorting such illegal and immoral malpractice of fleecing customers. If you go through various complaint sites, you will find plenty of grievances like this.

If amount is big aggrieved customer has no option but to go to consumer court. If amount is small, aggrieved gives in. In my opinion consumer courts should award such huge penalty to the operators that it works as deterrent. In absence of such measures, I don't think this menace will stop.

Our government is not at all concerned about its people and hence there is no hope of any kind of relief.

To fight with such menace we, in my opinion do the following:

(1) Visit complaint sites time to time and hear what aggrieved are saying, not only when we have complaint to post
(2) Share experience with friends and colleagues verbally, through mails and networking sites like Facebook and Twitter
(3) Causing bigger loss to company through genuine means like, discontinuing subscription of service and encouraging family members and friends to so, discouraging prospective customers for opting for the service etc. This will not compensate the aggrieved customer but will have many a times more loss of profit to the company.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2629246' in the subject line.

Regards,
ICICI Bank Customer Service Team

Please send me the noc for the credit card no [protected]

Dear sir,

Mr.ukrish kindly update your credit card number and mob number we will do the needfull today or tomorrow.

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

I completely agree, they did the same on mine. I will post a complain as well.