ICICI Bank Complaints & Reviews

Sub:- Complaint against possible violations of the Indian Penal Code by the ICICI Officials

Ref: Complaint No with ICICI Bank Customer Care: SR[protected]; ICICI Bank Account No: [protected] (V Sridharan, Aaditi Shridharan)

I am constrained to write to you for justice since this incident involves possible offence of ‘Criminal breach of trust ‘ Cheating ‘ and forgery under the Indian Penal Code. Under the Law I am entitled to proceed against all the Directors of the Bank and also you as the Compliance Head for the following offence which has deprived me of my hard earned money :


I did last with drew Rs. 5000/- (Rupees five thousand only) on 29th December 2011 at HDFC Bank ATM in Ambi – Varle Road Talegaon Dabhade, Maval (TK), Pune (Dist).

Post which my card has been misused By Rs. 65,000.00 (Rupees sixty five thousand only) and please note below the highlighted transactions which are debited from my account while my ATM card is safe and intact with me. I had already advised ICICI Bank customer care to block my ATM card.

The ICICI Bank Customer Care confirmed that the amounts were withdrawn from different ICICI ATMs and as per details provided by ICICI CC, they were withdrawn from Vashi (Mumbai), Navi Mumbai, and Goa, while I was staying at the above stated Reverdale residence since 26th December 2011 till 1st Jan2012. I met the police official Mr. Shaikh – JAMADHAR of Talegaon Dhabade Police station on 31st Dec 2011 at 23:00 hrs and Mr. Sudhakar the ICICI Bank Customer care officer also spoke to the same police official at 00:10 hrs.

The customer care officer & Manager Mr. Sudhakar and Mr. Narendra respectively advised me that ICICI Bank wants FIR registration number basis which the amount will be reversed to my account.

Talegaon Dabhade Police station received the complaint, acknowledged the same and please refer to the 2nd attachment.

On receipt of the acknowledgement from Police, I again contacted ICICI Bank Customer care and spoke to the manager Ms. Muzammil, who told me that Police will investigate and ICICI Bank will support with video sabotages of ATM centers. But no assurance was given on when the money will be reversed to my account.

• Why the 2 customer care managers from ICICI Bank are providing different versions?
• ICICI Bank is custodian of my cash and ICICI Bank software issue led to some one hacking my account. Why ICICI Bank is not taking any ownership?
• I’m a salaried person and No Other earnings (single earning member of the family), and almost 73% of my salary is siphoned off. Is it not ICICI Bank’s responsibility to protect the interest of the customer who had TRUSTED on the bank?
• How ICICI Bank is valuing their customers given that I’ve 10+ years of association with ICICI Bank?

Further, I was informed that the account was skimmed during my visit to Goa 2011 and later the ATM Pin was also tracked. I was assured by the customer care officer on 2nd Jan`12 that concerned ICICI Official will be keeping in touch in 48 hours, but no response so far. I had sent a complaint to customer.[protected]@icicibank.com and I did not receive any response so far.

The ATM Card is still with me and now it is ICICI Bank’s responsibility to transfer the fund immediately to my account and lodge complaint with police to investigate further and strengthen their soft-ware to track skimming of their customer accounts and Debit / Credit Cards etc.

Please help me to recover my hard earned money.

Yours Truly,
V. Sridharan

To
Pehredar
(Complain against : The investor relation manager, ICICI BANK , 3I Infotech ltd, International infotech park, tower no. 5 ,third floor, Railway station complex, VASHI )
Navi Mumbai – 400703

Dear sir/madam,

I enclose a confirmation of allocation note-cum-call notice no. 243552, which is self explicit.
As it is quite evident as per enclosed notice that 30 shares of ICICI Bank ltd, was fully subscribed, which is at SHCIL, Patna. I do not understand as to why I could not sell the shares when it is fully paid up.
Since I am a poor investor and want to sell the shares in order to meet my urgent need. Definitely there is some lapses at ICICI Investor relation manager.
From past two years I had complained many times, but till now I had’nt received any satisfactory action from the ICICI Investor relation manager.
Kindly look into the matter and remove the hold/restriction if any on my paid 30 shares and inform me accordingly at your earliest possible time.

Thanking you in anticipation,
Yours faithfully,
Zaki hasan
( Manager of SBI, Anisabad branch, Patna)
(Tele : [protected]/[protected]
(Email: [protected]@yahoo.com)

HI Team

My name is sayed khaleel i am having the savings a/c in icici bank a/c no[protected] . As per the service request no sr[protected].I raised complaint stating that i was trying to withdraw the amount of 25 thousand through icic bank ATM sirsi branch pincode 581402 . in which i got only 20 thousand rupees only in hand remaining 5 thousand rupees didn't get processed. but as per the statment shows that 25 k it's been debited from my a/c on same day and even service request has been closed stating that amount has been withdrawn from atm. If this is the case i asked bank people to check with the branch manager same has intimated to him on same day. and he said he will be taking care. I am not at all happy with the service which was given from icici bank. After raising the sr i didn't get any update and sr has been closed without doing any prechecks. I asked bank people if the amount has already been withdrawn then let me know the currency number which was deducted from your bank atm no response
I raised 2 service requests ie SR[protected] SR[protected] didn't get the response and both the sr have been closed without any resolution


Note : i got the credit 30k on 27/12/2011
in which i was trying to withdraw 25k on 28/12/2011
10k withdrawn on 28/12/2011 success
10k withdrawn on 28/12/2011 success
5k on 28/12/2011 not successed (disputed amount)
and remaining 5k has been withdrawn on 29/12/2011 from the same Atm

My dispute is only about the 5k which i was trying to withdrawn on 28/12/2011 from icic bank atm same has not done. and as per the bank a/c it shows that amount is already been debited

feel free to call me on [protected]

ICICI Bank Customer care Department / Retail Marketing and Sales,


Few years back I opened a account with ICICI Bank for Trading come saving zero balance account.

When I was going through my monthly statement I observed that ICICI bank have changed me several times Rs. 25 /- as a Debit Card decline charges. When I enquired in customer care, they told me the charges was for using your debit card at non ICICI bank POS machine (Merchants machine) which got declined by whatever reason.

(Sometime if the card doesn’t get accepted at first time, merchant always swipes it for 2-3 times)

I enquired with several other banks like (SBI / City bank) and found no such charges exist at all for them.

So what ICIC bank doing is purely unethical and they should understand if they want to sustain in competitive market like India they should be at lest ethical with customer.

Regards,
Ganesh
# [protected]

I invested Rs. 30,000 in ICICI Tax saving bonds in 2001, till date i never received any dividends or communication from them. When i started asking redemption amount for my investments, after lot of follow calls recently i heard from ICICI that my funds are transferred to IEPF. Can you please help me get my money back?

Hi,

I had a saving account in ICICI bank (Corporate Account) in the year 2000 with Zero '0' minimum balance , later after 2-3 years our co. has stopped banking with ICICI and opened account with other bank.

ICICI is debiting my account Rs750 every quarter for not maintaining minimum balance , till date my account is showing 11000 debit balance ,

My Queries is

I am liable to pay this 11000 debit amount
if not paid , does it effect me in future banking.

Kindly guide me .

Regards
Vinod

I have been holding Demat account with ICICI Direct since last 6 years. I have been trading in Equity and IPO sections most of the time in past years. But recently I have started to play in MarginPlus Segment. It was extremely evident from my several MarginPlus Orders placed, that as soon as MarginPlus order is submitted in the Market, Share Price tends drop quickly to catch-up Stop Loss Trigger Price and hence Orders gets executed with Loss incurred for that ORDER. It had happened on many Occasions.

Even today , when Placed order for BAJAJAUTO in the Morning around 10 AM ... the share price was lurking around 1462/61 mark for quite a long time and then I decided to place Buy MarginPlus Order on that share and as soon Order has been placed, the Share Price suddenly started dropping and reached 1416 within 10 Mins.... HOW IS THAT POSSIBLE???? ITS SHEAR MANIPULATION OF SHARES???? This had happened many times for many of my orders......... PLEASE LOOK INTO THIS ASAP as many innocent CUSTOMERS are being looted by ICICI....

Thanks
Sunil

To,
maneger,
icici home loan no. LBABD[protected] YEAR april 2011 to march 2012
ka tax certificate dilane ki kripa kare

Hello,
My Name is Shilpa Kinare. I stay at Thane. This case is about Debit card fraud that happened with me on 29th & 30th Dec 2011.

I have been using ICICI debit card since 2004 (Salary Account) and not had any problem so far.

On 30th Dec 2011, when I was viewing online statement of my saving account, to my surprise, Rs 50000/= (fifty thousand) was shown as withdrawn on 29th Dec night and 30th Dec 2011 early morning.

Money was withdrawn from a Vashi ATM at 11.48 pm, 11. 49 pm on 29th Dec. Also at 00.03 am & 00.04 AM on 30th Dec. somebody has taken an advantage of date change issue. (Normally only Rs. 25000 are allowed to be withdrawn in a day)

Shocked by this incident, I called up Customer Care at[protected] and immediately blocked the card.

I was guided to lodge FIR by Bank. I went to the ICICI Hiranandani Meadows, Thane Branch near to my home and submitted a written application for investigation on 30th Dec 2011. I also gave applications to local police stations (Vartak Nagar Thane) and Cyber Cell Thane for investigation of the case. The acknowledgements have been submitted to the bank on the same day (30th Dec 2011).

All this time, my card was in my custody. So there was no possibility for anybody mis-using my card

Though I was promised quick inquiry and resolution by the bank, to my surprise today when I started following up, I was told that investigations would take 35 working days. I have been speaking to the nearby Bank managers Mr. Deepak Pandey and Ms. Reenu Nake. I have not been allowed to speak to the Fraud department people and nobody has contacted me either in these 2-3 days.

Apparently, my money was siphoned off and ICICI bank is clueless about it.
SR #[protected] has been raised by the bank. I am hoping to get my money back with a decision not to keep much of cash in any of ICICI Bank accounts in future.
I need a quick resolution. It is bank's responsibility to maintain safety of funds. Else no one would feel safe keeping their money in ICICI Account. I want my money back asap. I request prompt action, failing to which consumer courts and media/ social media would be the only way to reach.

Thanks
Shilpa Kinare
Manager- Tata Consultancy Services
+91 [protected]/ +91 [protected]

Hi people,

Wanted everybody about this service that I used and is a total Scam, for transferring money overseas. It's called MONEY 2 INDIA, from ICICI BANK, they have a website that you enroll, and they ask you to ad personal info like bank account and SS#. I did and I set up a transfer. I been waiting over a month and they dont do it, the only reason i find is that the are a BIG SCAM!
I called 20 times, I spent probably 10 hours at the phone, and nothing is going on. I requested my bank to get the funds back and with my lawyer we are hoping to solve this but just wanted to warn you, stay away from ICICI BANK AND THEIR SCAM CALLED MONEY 2 INDIA.

If yo have questions please let me know!

Hi,
I am Nagendra Reddy having a credit card account with ICICI Bank and the credit card number is : 4629 XXXX XXXX 7005.
When I had applied for the card I was told by the executive that there was an offer of 500/- cashback If I do a cumulative usage/ spends of 5000/- with in the first 60 days of the card issuing date. I have the terms and conditions document also, I am attaching that also. Earlier the offer was till September 30th and later they extended it till 31st December. I am attaching the both T&C documnets.
And later I have used my card for more than 5000/- with in 60 days. As per the terms and conditions the cash back was supposed to be credited on or before 31st October. But I didn’t get the cash back on my 2nd Nov statement. So I had contacted the infinity team by sending a mail through my mail box in net banking. I got a reply from customer care executive saying “Further to our telephonic conversation, the cashback will be credited in the next statement of the credit card account” on Thursday, November 10, 2011 9:55 AM (I am attaching the screen shot of mail also, name of screen shot: cash back.jpg, the case ID was :'ICICICARE=[protected]. I waited till Decemebr 3rd, but I didn’t get the cash back in that statement also. Then I had sent mails again to infinity team on 08/12/2011 3:54:55 PM, 13/12/2011 8:30:53 AM, 15/12/2011 12:57:35 PM, 17/12/2011 7:05:25 AM, 27/12/2011 10:50:03 AM, 27/12/2011 6:31:20 PM, 30/12/2011 9:32:30 PM and on 02/01/2012 11:10:41 AM. But for all above mentioned dated mails I didn’t get any reply from ICICI team. Please do process my cash back.

I was en employee of ICICI bank from 22/02/10 to 03/03/2011. I had submitted mail request to HR for processing my pf withdrawal, which has not been done till date. I have even sent mail reminders twice but there has not been any response or even acknowledging my mail. kindly do the needful.Please find the details below.

NAME; R.MANIKANDAN
EMP NO: 188935
PF NO : MH/18796/188935
EPS NO; MH/18796/185468.br...

14-Sep-2011 twice POSDEC CHG/15-08-11/4434/25ST3 has been deducted from my account.
I was not at all aware of this and was not aware what is this.They didnt even mention what type of transaction is that.

I am customer of ICICI BANK LTD ,RAWATBHATA(RAJ) .I HAVE SAVING (SALARY) ACCOUNT IN THIS BRANCH & MY SAVING ACCOUNT NO. IS[protected].I AM PUTTING ONLINE CHEQUE BOOK REQUEST BUT IT IS NOT ACCEPTING MY REQUEST.PLEASE DO NEEDFUL ACTION FOR ABOVE MENTION PROBLEM.


R.C. VIJAYVARGIYA
[protected]
[protected]
[protected]@npcil.co.in

I am having the Salary and Reimbursement Account at Baner branch of ICICI bank. My company had transferred 9875 rs in some unknown person account instead of my reimbursement account due to some misunderstanding. This all happened in the month of September 2011 and from then i am visiting your bank and contacting them on phone to get that money. I am not receiving any positive response from your people out there and it is so frustrating.

My company had a good relationship with ICICI bank and they have asked us to open the account in your bank and don't you think that in need your people should help us.

I am thinking of sending e-mails to your higher management and also to lodge a complaint in RTI. Also i am thinking of emailing to my company CEO and asking them to black list you people but before that i am taking the last chance by writing this e-mail to you.

Please let me know whether you are going to do anything or should i proceed with the alternatives.

My Reimbursement Account No:[protected]
Unknown Account No:[protected]

Regards,
Prabhat Gupta
Contact No: [protected]

I would like to inform you that below all transactions have been made in favour of ezeego
Rs. 13502 Recipt no. 593644
Rs. 6169 862375
Rs. 3964 898919
Rs. 9282 723428
R. 4641 843205
on dated-11/10/2011 withouut my information and I did not get any alert for these trasantions only I got a message that-ATM pin (for cash transactions) has been generated but the person who has generated ATM PIN for cash transaction could done due to my cash limit was zero.I inform to bank at 3.55 AM and for flight were after 4 am but could not stopped it just to say that you have to fight your self and you have to pay this amount. I it has been also published on Times of India on dated[protected]
CREDIT CARDS

Petty fees and big fraud

When Kumar Mangalam Birlas credit card was cloned and used by fraudsters in Bangalore in September,it took his bank just a few days to reverse the 2.86 lakh charged to his card.Lesser mortals such as Amir Khan arent so lucky.The Delhi-based BPO worker has written several mails,made numerous calls and visited his bank branch,but his complaint against fraudulent use of his credit card remains unresolved.The bank has slapped a late payment penalty and interest charges on Khan,taking the disputed amount to over 45,000.Grievances related to credit cards are among the most common complaints reaching the consumer forums.These range from credit card fraud to small charges levied on unsuspecting cardholders.But customers such as Khan dont have to take things lying down.The RBI has taken a stern view of the questionable tactics used by banks and credit card companies to resolve these disputes.It says that a customer should not be forced to pay an amount if it is disputed and has also fixed deadlines for resolving these.Your credit card issuer could also be the reason why you get pesky calls from telemarketeers.The RBI has banned card issuers from passing on information to third parties.Unsolicited cards,overcharging and missed statements are some of the other flashpoints in credit card services If you have a complaint,first raise it with the banks customer care department or the grievance cell.If it is not satisfactorily resolved within a month,you can approach the banking ombudsman.If you are still not satisfied with the ruling,the issue can be escalated to the RBI and finally taken to a consumer forum-
Now the my concern is that as per RBI guidelines-
RBI orders banks to provide SMS alert for credit/debit cards transaction.
New Delhi: Customers will get SMS alerts for all transactions done through their debit or credit cards from June 30, 2011. Aimed at checking fraudulent transactions and encouraging usage of cards by customers, the Reserve Bank of India has issued guidelines to all lenders for providing SMS alerts for all card (credit as well as debit card) transactions irrespective of amount latest by June 30.

As per cover story of which has been published on dated[protected] in ecomics times related to me and Times of India on dated[protected]; it says-
A bank cannot issue an unsolicited card.The consent for issuance of a card or other products offered must be explicit.If a bank issues an unsolicited card,the customer can demand a compensation.Also,he will not be responsible if it is misused.The card issuer should not reveal the information related to the customer to any other person or organisation.In case of a default,banks and recovery agents cant resort to intimidation,verbal or physical,and humiliate or intrude the privacy of the cardholders family,referees and friends.If a customer disputes any bill,the bank should provide an explanation and evidence within 60 days with the spirit to amicably redress the customers grievance.
However- I got n numbers of calls to pay this amount which I have not used; and Rs.8000 has been charged as late fee and interest charges- and now- I got an e-mail from ICICI bank-
Dear Customer,

As on month December 12, 2011, the total overdue amount on your ICICI Bank Credit Card 4477xxxxxxxx8004 is 53745.66. The status of the outstanding on your credit card has been submitted to the Credit Bureaus like Credit Information Bureau of India Ltd (CIBIL).

We would like to inform you that:

Reserve Bank of India guidelines mandate all banks to submit their customers credit data to Credit Bureaus. Your month on month payment behavior impacts your credit score that credit bureaus provide to banks.

Non-payment of dues may have an impact on your ability to borrow or carry out financial dealings with any bank or financial institution in the country, in future.

We urge you to expedite the payment of the outstanding amount. Only once the payment is made, will we be able to initiate the process o[censored]pdating the information with credit bureaus. If you have a pending dispute/ query, please call our 24-hour Customer Care for any assistance.

It is very tough situaltions for me whatever ICICI bank has done with me. now I am not able to take loan and credit card however I have not used this amount;here ICICI bank says as per RBI guidelines they have forwarded my details to CIBIL however they have totally ignored whatever RBI has given guidelines for transactions details; anyone can stop the transactions if he/she get alert from bank and if he is not doing that transactions. Here My issue is totally clear; that a card holder has right to get alert from bank I did not get; after whatver ICICI bank is done now I am ill and partially paralised.

URL---http://lite.epaper.timesofindia.com/getpage.aspx?pageid=20&pagesize=&a...⇄

and[protected]

http://lite.epaper.timesofindia.com/getpage.aspx?pageid=30&pagesize=&edi...⇄

ICICI bank says :"Khayal Aapka". Its awesome.

Hi,

I have taken personal loan and credit card from ICICI bank and due to incorrect information from ICICI Customer care, I was not able to close account on time, however these two account has been totally closed ( not settled) by paying all dues, there is no any balance on account, also I have taken No Dues letters from ICICI bank for these two account, but still Bank has not been updated / forwarded closed account details to CIBIL,
and hence its affecting on my CIBIL score, I applied personal loan for education through HDFC and Kotac Mahindra bank but due to less CIBIL score Personal loan was rejected, as per bank cycle they should update account within 45-60 days to CIBIL, but still CIBIL report shows ICICI bank has not reported to closed account in CIBIL record,

I have CIBIL CN :[protected] ,
ICICI account Details :
PL: LPPUN[protected]
CC: [protected]


please help me out to resolve this CIBIL issue so that I will not face unnecessary trouble,

Thanks !

Sardar Kamble
contact No - [protected]

HI,

STAY AWAY FROM MONEY2INDIA AND ICICI BANK FOR TRANSFERS. THEY CLAIM TO DO IT IN 5 BUSINESS DAYS WHICH IS FALSE. THEY HAD MY MONEY IN THEIR POSSESSION FOR 26 DAYS AND STILL NOT DID THE TRANSFER.
I CONTACTED THEM OVER TEN TIMES AND THEY JUST KEEP ME WAITING AND GIVING ME EXCUSES. THEY HAVE MY MONEY AND THEY DONT SOLVE ANYTHING.

I CONTACTED MY ATTORNEY AND IS GOING TO BE A HASSLE FOR ME SO BE SMART AND DONT GET SCREW, USE ANY OTHER SERVICE AROUND LIKE WESTERN UNION OR A WIRE TRANSFER DIRECTLY TO AVOID PROBLEMS

PLEASE STAY AWAY FROM ICICI BANK

PLEASE STAY AWAY FROM MONEY 2 INDIA.

THEY

It is alarming to see ICICI bank has sent me a different customer's complaint details along with the other cusomer's account number and the details sent to me.

I created a service request for a completely different issue and the reply came to me is for a different customer's service request with the details of the customer's account number and the other request details created by that customer.

It is very disturbing to see that the other customer's information is sent to me by mistake. If the same thing happens on my financial data, I am very much worried, whether the system is good enough to keep the money safe.

I have attached the email copy I got it from ICICI bank. I am not MUKUTAND3. I don't know which customer has got my request details... very much frustrating... I am worried whether my account statement is sent to some different customer. Don't understand whether ICICI has got a proper financial system or not....

[protected][protected][protected][protected][protected][protected][protected]
E-mail received from Contact [protected]@infinity.icicibank.co.in on December 23 2011, 07:37 AM



From: [protected]@infinity.icicibank.co.in ([protected]@infinity.icicibank.co.in)
To: [protected]@icicibank.com
Date: Friday, December 23, 2011 07:33 AM
Subject: Bank Statement


Branch Id : 6281 Account Id :[protected]
Hi,
Please send me a statement of my transactions from Jan 2002 to April 2006. I am unable to get this information online using Internet A/c Login.

Thanks,
Mukul Tandon


Assigned to Jayshree Moharana by Y Naresh on December 24 2011, 08:50 AM



Comments added by Jayshree Moharana on December 24 2011, 09:55 AM

I have applied for a PF from 2006 but still now i did not get my PF amount my Emp. code No.is 7968 PLZ CHECK THE STATUS AND REPLY ME
MY MOBILE NO
[protected]

THANKS& REGARDS
Arti Chavan