ICICI Bank Complaints & Reviews

Im Nataraj.K from bangalore, i had taken PERSONAL LOAN "Loan No: LPBNG[protected]". As i had critical financial problems i had settled the persoanl loan at last for Rs.34,000.00 on Settlement Date: 26.05.2011, while collecting the settlement amount the collector "Vinod[protected]" and manager Manger Incharge: Amarnath Singh, ph: [protected] of Bomanahalli branch discussed and took the settlement amount and given the COLSURE letter also. But the ****** people's put my details in CIBIL database. Whereas now im again stable with my financial stage and applied personal loan to buy property, but got REJECTED due to CIBIL report showing DEFAULTOR in ICICI Bank's personal loan, still outstanding is there. These Vinod or Amarnath Singh are both big FRAUD than common people because they see only their wife must be safe and other customer wife must go and sleep with others and die. Because after me paying the amount also these people did this to me. I also made an mail communication with ICICI Bank head office they also respond via mail and told we'll solve within 48Hours but those people also same as these dirty ****hole people like vinod and Amarnath Singh. If my issue is not solved and my data is not removed from CIBIL then sure i'll go to MEDIA "TV9" with all legal paper and put case against ICICI and ask for JUSTICE and even claim for compensation and see these ICICI bank learn a lesson from my issue. And i'll create awareness in common people not go to ICICI Bank for Transactions. My contact number is "[protected]" and mail id "[protected]@gmail.com" anybody can call ask me for proof of above my complaint and im ready to disclose all the DIRTY TRICKS playing by ICICI Bank.

Dear Sir ,

I am ICICI credit card user for around 5 years (Credit Card Number - [protected] ) , I have regularly paid before due date.

In the month of November ICICI charged me late payment fees of RS.525 on 08/11/2011 , and over limit of RS. 510 on 15/11/2011 resulted in total outstanding of RS. 35,564.after which I have paid minimum amount due of Rs. 1800 before due date , hence after that total outstanding toward my credit card should be around RS. 33700, but when I talked to customer care on 12/12/2012 they told me that my total outstanding is RS.. 34700. which is completely wrong and fraudulent they have unnecessary charged extra charges before generation of statement. and then too inspite of admitting their calculation mistake they were trying to prove it right without understanding money value for customers and common peoples.

Hence Its my humble request to you to instruct them to reverse all the extra charges and finance charges they have levied to my account yet .

I shall be thankful to you for this.

PUNEET TIWARI (ICICI CREDIT CARD NUMBER - [protected])

F - 90 , 91,92 , SCHEME NO. 54 , VIJAY NAGAR, BEHIND CANARA BANK,
INDORE , MADHYA PRADESH , INDIA.

Hello,
i am an account holder in ICICI bank Raipur Chhattisgarh branch. My ATM Debit card is Blocked.I had also contacted customer care but could not register complaint.
So please register my complaint Kindly unblock my card. My account no is[protected].
Thanks.
Regards,
Ashutosh mishra
E-6, Gayatri Nagar ,
Shankar Nagar
Raipur
INDIA
[protected]
[protected]

Dear sir,
I am Ravikant Shahapurkar.I am using your icici debit card. Few days ago, when i was trying to take out money from atm, it has been blocked as atm was not accepting pin number. I had also contacted customer care but could not register complaint.
So please register my complaint and tell me that how to get it activated and by when it will be done.

Thanks,
Ravikant Shahapurkar

this is second time ICICI back has been couriered on November 23, 2011 through overnite express courier vide airway bill number [protected].
still second courier has not been received, first curier was dispatched on 18th October 2011 that also not received,
could you look into this issue and reply through call or mail,
contact no : [protected], mail id : [protected]@yahoo.com.

Thanks!

Dear sir,
I have worked with the ICICI bank from[protected] to[protected]Emp id : 174857). I have submitted the request to withdraw my PF balance and credit into my bank A/c no.[protected]. Till now i have not received the amount and the status of the same has been also not updated. Kindly help me

thanks and regards
kunal
Emp id : 174857
Contact no : [protected]
Email: [protected]@gmail.com

I have taken loan for purchase of scorpio vehicle from icici Ranchi branch . IN FEB.2011 I HAVE PAID FULL LOAN AMOUNT THROUGH POST DATED CHEQUES AS ESTIPULLATED BY BANK.AFTER FULL PAYMENT we have recieved call from their calcutta officethatRs.1415/-is due for payment.ondated 26/09/2011,I have paid which transaction no.M3132023.at icici gumla branch.
My loan a/c was IAGUA[protected].as their commitment was to issue loan clearance certificate within 25 days after payment of overdue amt rs.1415/-but sir i have not recieved clearance certificate till now even after laps of 2&half months.pl.communicate icici & arrange for issuing certificate.
My emial id. [protected]@gmail.com

Poor and irresponsible customer care service in ICICI Bank

This is regarding my request for mobile banking registration. I had given my request along with proper documents to CMH Road, Indira Nagar branch in Bangalore around 25th October 2011.I was told that my mobile number will be registered within one working day. I was shocked when I tried adding payee to my account for an online fund transfer, my number was not registered. I was shocked to know that even after one month my request was not completed.

I went to the bank’s complaint desk yesterday, where they tracked my request and reprocessed it again. I had to do an emergency fund transfer to my husband’s account who was in Dubai. The Lady “Latha C” who sat at the complaint desk assured me that they can do the transfer from the bank thru RTGS/NEFT. They called me at 8.30 am in the morning today. I stood outside the bank for more than an hour and then I got to know that today is a holiday. I spoke to Miss “latha C” and the lady next to her yesterday. None of them informed me about today’s holiday. I assume the bank people knew about this holiday still she called me in the morning to do the fund transfer.

My request was ignored for more than one month secondly they set wrong expectation by assuring me to complete my work and calling me on a holiday. My husband needs money in a foreign land on an urgent basis but all my work got delayed because of this irresponsible behaviour. I postponed all my work and went to the branch this morning but I played a fool’s part by TRUSTING THE CUSTOMER CARE EXECUTIVE the second time.

WHERE DO WE GO FOR COMPLAINING ABOUT COMPLAIN DESK PEOPLE? THIS IS HEIGHTS OF IGNORANCE. I can only say that the “TRUST FACTOR” has gone. I can never trust the customer care. They are non-responsive, misleading and irresponsible. I wasted my morning behind this stupid incident. I am not able to digest that there is nobody who can take charge of these small things.

Shweta Singh Gautam

DEAR ALL,

THIS IS TO BRING TO NOTIFY YOU THAT I HAVE AN ICICI BANK ACCOUNT , YESTERDAY 04.12.2011 I RECIVED THREE SMS FROM TD ICICI THAT INR 6808.35 + 1,456.07 +13,498.71 = INR 21,763.22 IS BEING DEBITED FROM YOUR ACCOUNT. I IMMEDIATELY CALLED UP THE ICICI BANK HELPLINE NUMBER TO VERIFY THE SAME. THE PHONE BANKING OFFICER TRANSFERRED THE CALL TO SOME MANAGER AND THEN SHE INFORMED ME THAT THE MONEY IS BEING WITHDRAW FROM AN ATM IN UKRAINE. BUT MYSELF I HAVE NEVER BEEN TO UKRAINE. I WAS SHOCKED AND I ASKED FOR EXPLANATION FROM THEN, THEN THAT LADY SAID THAT YOUR CARD MIGHT HAVE BEEN CLONED BY SOME HACKER AND THE MONEY HAS BEEN GONE BUT TILL NOW THEY CANNOT CONFIRM ME THE LOCATION OF THE ATM..THEY SAID THE NAME IS ATM EXPRESS . I AM TOTALLY AT A LOSS .I DON'T KNOW WHAT T DO. I HAVE COMPLAINED IT TO THE LOCAL POLICE STATION IN BEHALA PARNASREE KOLKATA,INDIA.

I DON'T KNOW PLEASE HELP ME !!!


SARBAJEET DAM
+91 [protected]

i have 1764rs in my debit card but now nothing show plz tell me my card no [protected] plz solve my problem as soon as possible....................:-(

Hi... I am Preetam Bhojwani. I have a Savings Account with Axis Bank.

Today 4th Dec. 2011, i had visited ICICI ATM for cash withdrawal. ICICI ATM located at Salunkhe Vihar Road.

I had punched for Rs 2000/- for withdrawal, i got only 500 Rs. Currency of 100, 5 nos.

I am shocked at this. The transaction slip says withdrawal of Rs 2000/-, whereas ATM has disbursed only Rs 500/-.

I tried to get in touch with the customer care of Axis & ICICI Bank, but could not get through.

There was no security guard as well at the ATM of ICICI Bank.

I am unable to understand as to what can i do.

My Name : Preetam Krishnakant Bhojwani. Contact No : [protected]. E Mail : ceo.[protected]@gmail.com

Axis Bank Account is with Sahakar Nagar Branch.

In my account the Bank has charged Rs.28 twice named as ATMDEC CHG. I have sent a mail on Nov 27th by asking the reason, till I didn't received any reply.

I Praveen Srivastav Using the Icici Bank Credit Card in 2008 after the default the payment, bank representative approach to me and give the proposal settlement the outstanding so I agree of this proposal and I pay the 1st installment Rs 5000/- cash and rest 5 PDC check issue the in-favour of Icici credit card A/C in Nov-2010 . in the min time there is no communication from the bank to me any issue of payment . again month of November-2011 in Chennai branch ( Collection Dept. ) again call to me and approach to me regarding payment . but I have no issue regarding the payment but Icici bank officer touch on phone my relative and office person and tell wrong information regarding me .

Sir , this is not my fault because I Have agree with bank to payment in2010 but bank staff does not check produce in time in my account . so does not making the payment on time .but till time bank force to me heave amount with interest making one time payment .

I am not comfort in one time payment .

i have credit card of icici bank no [protected] i have not used card since 2-3 yrs. Many executive from collection agency came and took cash for settelement but then also i was charged in next statement this thing happen three to four times i was tiered and then refused to pay when i was trying for car loan i was told that your name is in cibil and cant get any loan so i contacted icicibank for settlement, One executive came and told that you need to pay 16500/- i have not used single paise then why to pay 16500/- then after few days he came and told to pay 9000/- but refused to give NOC for settlement. kindly guide me what to do

It was Nov 4, 2011, when i submitted a bank to ICICI branch, Karauli. It was a foreign bank cheque and I was told that it would take 21 days to get cleared. After more then 4 weeks now, calling the karauli branch, visiting a branch at malviya nagar jaipur, calling customer care many times, calling the account holding branch at Kolkata at least for 50 times by now, No body has been able to tell me the location or status of this cheque. The response of the executives at all places have been terribly apathic and insensitive. There is no way you can file the complaint to them.
The IVR system over phone takes at least 10 min to give you a response and 60 % of the times executives say their system is down. What nonsense is going on in this country and why a bank like ICICI is behaving like a municipality clerck?
can you please help me with tracking of this cheque? at least they should tell me whether it is lost or it is into a particular process?

Respected Sir, My ICICI BANK HOME LOAN A/c. No. Is LBBRD[protected]. I need a provisional certificate for claiming deductions under income tax act for the period of April-2011 to March-2012. Its urgent. Please do needful to send the certificate on my e-mail id : hiren.bhavsar.[protected]@gmail.com

To,
The executive Director,
ICICI Limited(Tax saving bond),
Maratha mandir annexe,
Dr.A.R.Nair road,
Mumbai Central,
Mumbai.- 400008.

SUB- ICICI LIMITED (TAX SAVING BOND-TSB-012002-TSB-)

REF 1: BOND HOLDER NO.[protected] AND CERTIFICATE NO. 194748
2: BOND HOLDER NO.[protected] AND CERTIFICATE NO. 139696
3: BOND HOLDER NO.[protected] AND CERTIFICATE NO. 139697
4: BOND HOLDER NO.[protected] AND CERTIFICATE NO. 139698
5: BOND HOLDER NO.[protected] AND CERTIFICATE NO. 139699

Dear Sir,
I had invested 25,000 rupees in the above 5 bonds bearing distinctive nos

1: [protected]
2: [protected]
3: [protected]
4: [protected]
5: [protected] respectively. The first bond deemed date of allotment is on[protected] and got matured on[protected] and remaining 4 bonds deemed date of allotment is on[protected] and got matured on[protected] . Till now i am not aware of these bonds and suddenly got remembered,but i don't know whether the money remitted to my account or not.
So,
please look in to and send further details regarding these bonds to my address

MY ADDRESS:

N.A.SATYAM,
Dr.No. 26-8c-6,
VELEMPET,
WOOD YARD STREET,
VISAKHAPATNAM.- 530001

Hi,

I am Dinesh kumar working at chennai as a programme analyst,I am having a salary account in ICICI bank and on 29/11/11 my father deposited Rs.10,000 but I received only Rs. 9,835 where the transaction details said that ANW charges : Rs.150 and s.tax :15.I called the coustmer care regarding the same issue but they didnt respond well,so please take nessaccary action and let me know about this issue.

Thanks,
Dinesh kumar T

When I went to the home branch for clarification of the EMI on home loan, people were busy selling insurance policy from the branch and kept me waited for nearly an hour and I had to leave the branch then though they claimed that I am an Privilege Customer. In this regard I have sent them one Unhappy SMS which is nothing but an instrument to generate bank revenue and no one will be assisting from there. No call back was there as committed. In this regard I wanted to escalate the issue but even after couple of mails they are not willing to give me the reference number with which I can escalate the issue. The content of the two mails below where in both the cases I have asked for the SR.

Branch Id : 1056 Account Id :[protected]
I have raised one complaint with the below mail. Can I have the SR no for the same.

Branch Id : 1056 Account Id :[protected]
I feel the EMI or the Tenure of my Home Loan is not correct. For that I went to the home branch but no one was ready to assist there. Instead every people were eager to discuss investment plan as I believe they get some commission if they can sell it. On this note I send an UNHAPPY sms and as usual there is no response. Looks like this sms system is another way to generate revenue. Just formalizing the complaint so that I can refer to the SR and go further. The branch is situated in a position that is worth and is generating revenue for the bank but most of the staffs there are very unprofessional.

Name: sadhu Siva shankar rao
Product: Savings Account
Account No:[protected]
Application No:
E-mail address: [protected]@Gmail.com
Mobile no: [protected]
Telephone no: +91--
Service Request(SR) No:[protected]'
Details of complaint: Name: BALA VENKATA SATYA SIVA SANKAR
Product: Savings Account
Account No:[protected]
Application No:
E-mail address: [protected]@Gmail.com
Mobile no: [protected]
Telephone no: +91-863-
Details of complaint: dear sir
I AM SADHU SIVA SANKAR RAO FROM GUNTUR,AP.MY FATHER OPEND SAVINGS A/C[protected] AT VARANASI BRANCH.MY FATHER DIED[protected].MY FATHER MAINTAINED MINIUM BALANCE.ACTUVALLY WE ARE FROM ANDHRA PRADESH.TODAY ONLY I GOT LETTER FROM ICICI BANK dt[protected] summary of a/c statement.then i shocked the available balance was 2425/.then i call to customer care and enquired details for the above said a/c. your c.care people says from 20.10.08 every charges are debited till today.from 20-10-08 to 06-10-10 totally debited 7475/-.previously my father the savings a/c maintained very well.so i hum bully request you
please credit the said amount.in feature i maintain regularly the said savings a/c.any clarifications my mail id is [protected]@Gmail.com or my mob no [protected].

thanking you,

sadhu Siva shankar rao

MY MOB NO [protected]

Hi,

I am Karukkuvel Rajan from Chennai. I have a very bad experience with ICICI credit card department and their services towards its customers.

I had a Platinum credit card and I was using it for quite a long time. I am a genuine payer and I pay my dues on time much before the due dates. On 18/08/2008, I had lost my card in an exhibition in Chennai. The person took the card is from the shop in which I made my final purchase. After I reach home around 10 pm night, I got a message that I made a purchase for Rs.48500 and then only I realized that my card was lost.
Immediately, the same night I went to that exhibition back again and enquired in that shop where I had made my final purchase. I asked for the lost card and the guy from that shop told me that he found that card and surrendered in that exhibition’s office. I went with him and checked in the office room and he could not show to whom he gave that card. That night they were closing the exhibition and packing their things. So I could not do much and I collected the contact number of that guy who had saw my card last. Back home I called customer care and blocked my card during that night itself. The customer care told me that the person who has used my card swiped the card for Rs. 1 three times in a different swiping machine in that same exhibition and after confirming that he can use the card he swiped the card and bought a laptop for Rs. 48500.

Then the next day(19/08/2008) morning I went to police station and I made complain about my loss of card. The inspector(Mr.Lawrence) asked me who is the last person who saw my card and I had mentioned that guy(his name is Manzoor) and inspector wanted to speak to that guy. So I called him and gave the phone to the inspector and inspector started to threaten him since he is the person who saw the card last, he has to come to that station and answer them. But he was saying he is on the way back to Bangalore and he cannot come. But inspector insisted him to come and threatened him like he will send Bangalore police to his home for enquiry. Then he was saying like he will try to come in a day or two. Then I collected the FIR copy and came home. Same day(19/08/2008) I had I applied the dispute in ICICI website.

That day(19/08/2008), I started getting messages from that guy Manzoor who has accepted that he made a mistake and he is the one who had took my card and bought the laptop. He was asking apology and begged me not to file complaint. He was saying his father will die if he comes to know about this misconduct. I had told him to pay the money and then I will withdraw my complaint. And he promised that he will pay the money in a week. As promised he deposited Rs. 10,000 to my credit card number. And on 26/08/2008 he deposited another Rs. 20,000. That week representative from ICICI came home and asked me to fill dispute forms and collected the FIR copy and contact numbers of Manzoor. And that representative promised that ICICI bank will take care of collecting the remaining due Rs.18503 from that guy Manzoor. I told inspector Lawrence and he also confirmed me that bank will take care from there on since I had given them enough proofs to the bank.

On 30/08/2008, I had received a letter from ICICI bank stating about my disputed transactions and they have initiated resolution of my complaint and a temporary fraud credit will be done. The case reference number is SR77828655. In that letter itself they had mentioned that “You will be pleased to know that we are temporarily reversing the charges billed to your account towards the disputed transactions. This credit will reflect in your next statement. If the complaint is resolved in your favour, we will make the reversals permanent”.

On 02/09/2008, I have a received a temporary credit of Rs.48503 to my card. Later on 15/09/2008, I had received another letter from ICICI bank saying that “We are pleased to inform you that the dispute is resolved in your favour”. On that day(15/09/2008) they have debited my card account for same Rs. 48503. But since they had confirmed me that these disputes are resolved in my favour they should have reversed only Rs.30,000 which I had recovered. Then I would not have anything pending in that card and dispute would have been closed on that day. From that day onwards

I tried to reach customer service asked them to reverse the transaction correctly and nobody took response and corrected.
I approached ICICI bank, Regional office in Chennai and wrote emails to customer care. They kept on saying since I blocked my card after the card has been used I should pay the amount. But they are not answering for the letter which they had given me saying that the dispute is resolved in my favour. Now they have blocked my two savings accounts with them. ICICI have spoiled my reputation. For their mistakes I am suffering with CIBIL score and not getting new loans even though I earn more than 1Lakh per month. I checked with a local civil lawyer and he had confirmed me that my side it is clear and I can file a case if I wish to. But I want to clear this trouble without going to court etc. The current due for Rs. 18,500 is Rs. 65,154..ICICI bank asking me to pay a settledment of Rs 26,000 for the disputed transactions which I did not concurr.

Can someone help me how do I get these people understand ask them to reverse the transactions correctly. Should I file a consumer case against them? Please advise.

Regards,
Karukkuvel Rajan
Ph: [protected]