ICICI Bank Complaints & Reviews

I have same problems all over again
Netbanking transaction password never worked after 10 complaints
ATM were not updated for credit card payment at any of the nearest branch at indore near my home.
unreasonable penalty and charges on icici bank credit card even after paying the all dues and purchase charges.
i am fed up of this problem with icici bank and icici bank credit cards .

Dear Sir,

I have invested Rs.5000/- each in ICICI Safety Bonds - July 2001 and ICICI Safety Bonds - November 2001. The investment is for the purpose tax saving and investment. I have kept the bonds in locker and forgot about it. Now when I went to bank to collect some other article I found the bonds which were already matured. Kindly guide me to get the maturity amount at the earliest. Thank you

V.Ravikumar
230, 21st East Street,
Kamaraj Nagar,
Thiruvanmiyur,
Chennai 600041

Ph 24488473

Al rajhi Tahweel...Thuqba (Saudi Arabia) [protected] Remitter Code 1914880 PON: [protected] qurey referance 3653185 dated 0/11/2011
Beneficiary name Razia A.s. >location code 00867(icici)
payment Bank Bank of Baroda Br Clare Road Mumbai # 400008

Remarks by icici Bank PON/[protected]/734 Refunded Reason ; BEF A/C No incorrect Refunded Amount

The Point is the didn't Co-ordinate or send the remittance to payment bank/Beneficiary Branch.( i have the letter from said branch

Amendment field refund the deduction amount Saudi Riyal 475
with regards
Remitter code 1914880

i was paying electricity bill by internet banking.
My balance deducted in my saving account but bill not payed. after that i had
Complained inn icici custcare my request no. is sr[protected] is registered on 12/11/2011
Balance deducted date 8/11/2011 rs 801
He was saying that it will be processed in 10 working days from request date.
but i did not got any response till now.

I am holder of ICICI Tax Saving Bond 082001 TSB one (Face value Rs. 5000). I located the Certificate recently. I am not sure the redemption amount for the above bond has been paid to me. Kindly confirm the same and if the payment has been made, the date of payment.
Thanking you
Yours faithfully
Johny Jacob

To,
The Banking Lokpal,

Sub:- Complaint about credit card issued by ICICI Bank Delhi.


Sir,
I bought credit card from ICICI Bank in Oct.2005, my credit card no-([protected] ). I purchased some goods during the period from 20/11/2005 to 14/02/2006, amounting Rs. 10984.00. I deposited Rs19680.00 during the period from 14/12/2005 to 10/10/2007. The amount paid had been collected by the bank agent and I got payment receipts in original, which are kept with me. The amount deposited by me includes principal money and interest for two years @ 2.95% p.m. and service tax @ 10.9%.
After depositing the amount the bank did not issued me NOC and the bank is harassing and threatening me several times on phone. The bank has malafied intention to bargain me. Even in Lok Adalat the case has been cleared but the bank authorities are disturbing me till now.

Hence I request your honour kindly to look into the matter and please take necessary action, so that the bank does not harass me in future.

This is for your information and necessary action please as soon as possible.

Thanking you,

Yours truly,
Rajnish sinha
House no- B-188/189,
Tagore garden extn.
New delhi-110027

Dear Sir,

Since my ATM card pin number is forgotten and got locked, kindly provide me new pin number. My card detail is [protected].

Regards,
B.Sridhar
Mobile No: [protected]

Dear Marketing Team @ ICICI,

It would be better if you were to avoid any cross promotions / cross selling of shopping sites like shoppers stop for availing your service. You make it look like a bonus or incentive but the only winner in this is Shoppers Stop and not you.

While it may have been my fault not to read the conditionalities of the offer in my inbox because the link which was not enabled and had to be copy+pasted to visit. Still, I feel I do not need such a misleading offer to continue patronising ICICI Bill Pay services.

Anyways, your erstwhile imint and now paybacks do not have an rewarding experience for 'reward points' You do not have to rub it in with these offers.

Trust you will either come up with an actually rewarding scheme which does not involve any shenanigans or hidden expenses. I would rather have something very nominal like a coffee mug worth Rs.50 with a cute caricature sketch of Chennai (and likewise given for respective users in Mumbai, Bangalore and other cities) for patronising HSBC's Credit card Bill Pay service. I still treasure this mug which has HSBC branding integrated in the caricature and keep it on my office desktop. It also closely reflects HSBC's credo line of being a 'local' bank.

Something creative on those lines while still being cost effective would be more appropriate and ensure a positive 'rewards' experience than these schemes which I feel are just below ponzi schemes.

Your Promotional Mail Below:

Dear Customer, Thank you for using ICICI Bank Net Banking Bill Pay service. Your discount code is 69258187ICICIBILPS . Please visit www.shoppersstop.com to redeem your discount code. Last date for redemption is December 31, 2011. For offer details, please visit http://www.icicibank.com/online-services/offer-zone/shoppersstop.html. Sincerely, ICICI Bank Internet Banking

Dear Team,

I B. Vijay Kishore worked for ICICI Bank, I resigned my job on 25th december 2010, till to day i dint get My EPS Amount.

I request you to process it As soon As possible.

My EMP ID 165229

Pension A/c No MH/18796/110786

Regards,

B.Vijay Kishore

Hi All,

I bought investmentshield cashback policy from ICICIpru life with a Rs 5000 premium per month. Since last 40 months I have paid Rs. 2,00,000 in premium but my funds were performed really badly and my net fund value showed only Rs. 1,40,000. Which means a loss of Rs. 60,000 in 3 years.

I come to know that my assets were very poorly and carelessly allocated to start with( 100% debt and 0% equity). Even though the optimized asset allocation tool kept on alerting that assets must be properly allocated, nothing was done about it. As, for some strange reasons, ICICIinvest sheild doesn't allow the asset switch to correct for the mistakes !! To add to worries, the fund advisor of icici ( could be very well any roadside agent) doesn't have any contact details. How it could be ?? Customer care doesn't know anything, of course.

Now, the loss of my hard earned money and no option to salvage or minimize my losses is very painful and traumatic.

Any advice or action against such traps by ICICI to rob consumers of their hard earned money would be really appreciated and helpful.

Regards,
Vishal

I am using samsung gt b3210.imobile is downloading but showing invalid file format.and before downloading,my mobile is showing in their list

3rd September, 2011
Hon’ble Finance Minister
North Block, New Delhi-110001

Subject : 1. ICICI Bank is indulging in unfair trade practices to
Dupe innocent Home Loan Customers/ operating in
self styled fashion without fear of Law

2. ICICI Bank Levied Pre-Payment Penalty on Principle
O/S Rs 1,10,749.00 to the tune of Rs 16,039.05 @ 14.48%

3. Principal O/S Rs 1,05,698.00 was, as per ICICI Bank
record attached, but they hiked it to Rs 1,10,749.00

4. Original Loan was granted by ICICI Home Finance
but to avoid purview under HFC they seems to have falsified records to dupe the Public in India, People already facing heat on account of Interest Hike, inflation, economic slowdown, job losses, Price Hike to name few.

5. The inflation, Price hike, Economic Slowdown takes time to control but this practice is easier to control and will benefit masses and will enhance the image of the Government being pro masses.

Most Respected Hon’ble Finance Minister,

I beg apology for encroaching upon your valuable time, but today I exhausted all channels in HFC & Ministry of Finance, who in turn referred it back to HFC, leveling me back to square one. The facts of the case are penciled down as under;

1. I have availed home Loan from ICICI HOME FINANCE vide Loan account Numbers LBDEL[protected] & LBDEL[protected], offer letter attached in “Appendix 6” page no’s 20 to 23.

2. The ICICI Bank levied pre-payment penalty against Account Number LBDEL[protected] @ 14.48%, on Principal O/S of Rs 1,10,749.00 amounting to Rs 16,039.05, closure letter is enclosed in “Appendix 3” page no. 1.

3. The Principal O/S as per ICICI Bank record is was 1,05,898.00 but raised it to 1,10,749.00, record downloaded from ICICI Bank is attached in “Appendix 3” page no. 4.

4. Had I paid installments stretched over 13 months, I would have ended paying Rs 1,12,882.00, whereas they charged me Rs 1,30,396.31, copy of cheque attached in “Appendix 3”, “Page no. 2”.A clean penalty to the tune of Rs 17514.31 for paying early, besides putting other interest charge etc..

5. The Bank also levied pre-payment penalty on 2nd Loan Account No. LBDEL[protected], Principal O/S 3,66,592.00 @ 2.21%, of Rs 8101.68.

6. Needless to mention but the time value of money principal applies here that “a Rupee today is worth more than a Rupee in the future” Banks should give discounts rather than imposing pre-payment penalty.

7. I represented my case to housing Financial Corporation vide letter Ref. ref. no. NHB/ICICIBANK/HL SETTLEMENT/1 Dated 14th June, 2011, copy enclosed in “Appendix 5” pages 16 to 19. The same was registered vide ack. Letter ref. no. NHB(ND)/Complaint Cell/577/7531/2011/7439 dated 22nd June, 2011, copy attached in “Appendix 5” page no. 15.

8. The same case was returned by NHB vide letter ref. no. NHB(ND)/Complaint Cell/577/11654/2011 dated August 25, 2011, citing jurisdiction issue. The copy of reply is enclosed in “Appendix 5” page 12. It seems that NHB did not go deeply in the documents/ references I made in my letters enclosed in “Appendix 5” pages 12(1) to 13 & 16 to 19.

9. The fact remains that Loan Offer letter was originally issued by ICICI Home Finance, enclosed in “Appendix 6”, pages 20 to 23, subsequently the loan revision letter as well as “Provisional statement for claiming Deductions under Section 80C(2)(xviii) & 24 (b) of the Income tax act, 1961” was also issued by ICICI HOME FINANCE, please refer “Appendix 7” , pages 24 to 26 &“Appendix 8” pages 27 & 28. Please also refer “Appendix 10” pages from 58 to 78, Loan Agreement inked between ICICI HOME FINANCE & us.

10. The above mentioned documents establishes beyond all doubt that HFC was mislead by ICICI Bank and they tried the same to me by writing letter dated July 13, 2011, copy enclosed in “Appendix 5”, page 14. Now let us say even if ICICI Bank is acting as per law by managing readings between lines or using whatever technique then this is not pro-people but pro-Bank. A Google search would reveal how many people are suffering, sucked by Banks and the complaints are falling on deaf ears, becoming part of the web achieves.

11. The same complaint is also lodged with PG Portal vide Ref. No. DEABD/E/2011/01013 dated 21st July, 2011.

12. Even this information was also filed with Competition Commission of India under Section 4(2) of CCI-Abuse of Dominant position by ICICI Bank, vide letter Ref. No. :CCI/ICICIBANK/HL SETTLEMENT/1 Dated 14th June, 2011, Copy enclosed vide “Appendix 4” Pages from 8 to 11, but without response till date. It needs special attention of CCI as it is not affecting individuals but masses running in Millions.

13. Unless stringent action coupled with unusual penalties viz. 100 times or more the amount realized/ extracted is imposed on Banks, they will continue to extract /extort money from people, and affected parties will grow manifold day by day causing resentment among the masses.

14. Hon’ble Finance Minister your intervention at this crucial juncture is sought to benefit masses by restoring the money collected by Banks for the last two or three years with penal interest. It will also boost the image of the government especially at a time when countrymen are bleeding on account of inflation, price hike, interest hike, fuel price hike, to name few. It will be viewed as populist measure in favor of masses/ families suffered, suffering and are suppose to suffer in future in the hands of Lending Institutions/ Banks.

Thanking you for your precious time and looking forward positive action in favor of your own Countryman.

Truly Yours,


Ashwani Kumar
BE(Electronics & telecommunications),MBA(Mktg.)
FIETE,MIE,C.Eng(Chartered Engineer),FIV
10, Surya Kiran Apartments,
D Block, Vikas Puri,
New Delhi-110018
Copy to:
1. Chairman & Managing Director
National Housing Bank
Core 5A, 5th Floor,
India Habitat Centre,
Lodhi Road, New Delhi-110003

2. Hon’ble Minister of Corporate Affairs
MINISTRY OF CORPORATE AFFAIRS
'A' WING, SHASTRI BHAWAN
RAJENDRA PRASAD ROAD,
NEW DELHI - 110 001

Im Nataraj.K from bangalore, i had taken PERSONAL LOAN "Loan No: LPBNG[protected]". As i had critical financial problems i had settled the persoanl loan at last for Rs.34,000.00 on Settlement Date: 26.05.2011, while collecting the settlement amount the collector "Vinod[protected]" and manager Manger Incharge: Amarnath Singh, ph: [protected] of Bomanahalli branch discussed and took the settlement amount and given the COLSURE letter also. But the ****** people's put my details in CIBIL database. Whereas now im again stable with my financial stage and applied personal loan to buy property, but got REJECTED due to CIBIL report showing DEFAULTOR in ICICI Bank's personal loan, still outstanding is there. These Vinod or Amarnath Singh are both big FRAUD than common people because they see only their wife must be safe and other customer wife must go and sleep with others and die. Because after me paying the amount also these people did this to me. I also made an mail communication with ICICI Bank head office they also respond via mail and told we'll solve within 48Hours but those people also same as these dirty ****hole people like vinod and Amarnath Singh. If my issue is not solved and my data is not removed from CIBIL then sure i'll go to MEDIA "TV9" with all legal paper and put case against ICICI and ask for JUSTICE and even claim for compensation and see these ICICI bank learn a lesson from my issue. And i'll create awareness in common people not go to ICICI Bank for Transactions. My contact number is "[protected]" and mail id "[protected]@gmail.com" anybody can call ask me for proof of above my complaint and im ready to disclose all the DIRTY TRICKS playing by ICICI Bank.

Dear Sir ,

I am ICICI credit card user for around 5 years (Credit Card Number - [protected] ) , I have regularly paid before due date.

In the month of November ICICI charged me late payment fees of RS.525 on 08/11/2011 , and over limit of RS. 510 on 15/11/2011 resulted in total outstanding of RS. 35,564.after which I have paid minimum amount due of Rs. 1800 before due date , hence after that total outstanding toward my credit card should be around RS. 33700, but when I talked to customer care on 12/12/2012 they told me that my total outstanding is RS.. 34700. which is completely wrong and fraudulent they have unnecessary charged extra charges before generation of statement. and then too inspite of admitting their calculation mistake they were trying to prove it right without understanding money value for customers and common peoples.

Hence Its my humble request to you to instruct them to reverse all the extra charges and finance charges they have levied to my account yet .

I shall be thankful to you for this.

PUNEET TIWARI (ICICI CREDIT CARD NUMBER - [protected])

F - 90 , 91,92 , SCHEME NO. 54 , VIJAY NAGAR, BEHIND CANARA BANK,
INDORE , MADHYA PRADESH , INDIA.

Hello,
i am an account holder in ICICI bank Raipur Chhattisgarh branch. My ATM Debit card is Blocked.I had also contacted customer care but could not register complaint.
So please register my complaint Kindly unblock my card. My account no is[protected].
Thanks.
Regards,
Ashutosh mishra
E-6, Gayatri Nagar ,
Shankar Nagar
Raipur
INDIA
[protected]
[protected]

Dear sir,
I am Ravikant Shahapurkar.I am using your icici debit card. Few days ago, when i was trying to take out money from atm, it has been blocked as atm was not accepting pin number. I had also contacted customer care but could not register complaint.
So please register my complaint and tell me that how to get it activated and by when it will be done.

Thanks,
Ravikant Shahapurkar

this is second time ICICI back has been couriered on November 23, 2011 through overnite express courier vide airway bill number [protected].
still second courier has not been received, first curier was dispatched on 18th October 2011 that also not received,
could you look into this issue and reply through call or mail,
contact no : [protected], mail id : [protected]@yahoo.com.

Thanks!

Dear sir,
I have worked with the ICICI bank from[protected] to[protected]Emp id : 174857). I have submitted the request to withdraw my PF balance and credit into my bank A/c no.[protected]. Till now i have not received the amount and the status of the same has been also not updated. Kindly help me

thanks and regards
kunal
Emp id : 174857
Contact no : [protected]
Email: [protected]@gmail.com

I have taken loan for purchase of scorpio vehicle from icici Ranchi branch . IN FEB.2011 I HAVE PAID FULL LOAN AMOUNT THROUGH POST DATED CHEQUES AS ESTIPULLATED BY BANK.AFTER FULL PAYMENT we have recieved call from their calcutta officethatRs.1415/-is due for payment.ondated 26/09/2011,I have paid which transaction no.M3132023.at icici gumla branch.
My loan a/c was IAGUA[protected].as their commitment was to issue loan clearance certificate within 25 days after payment of overdue amt rs.1415/-but sir i have not recieved clearance certificate till now even after laps of 2&half months.pl.communicate icici & arrange for issuing certificate.
My emial id. [protected]@gmail.com

Poor and irresponsible customer care service in ICICI Bank

This is regarding my request for mobile banking registration. I had given my request along with proper documents to CMH Road, Indira Nagar branch in Bangalore around 25th October 2011.I was told that my mobile number will be registered within one working day. I was shocked when I tried adding payee to my account for an online fund transfer, my number was not registered. I was shocked to know that even after one month my request was not completed.

I went to the bank’s complaint desk yesterday, where they tracked my request and reprocessed it again. I had to do an emergency fund transfer to my husband’s account who was in Dubai. The Lady “Latha C” who sat at the complaint desk assured me that they can do the transfer from the bank thru RTGS/NEFT. They called me at 8.30 am in the morning today. I stood outside the bank for more than an hour and then I got to know that today is a holiday. I spoke to Miss “latha C” and the lady next to her yesterday. None of them informed me about today’s holiday. I assume the bank people knew about this holiday still she called me in the morning to do the fund transfer.

My request was ignored for more than one month secondly they set wrong expectation by assuring me to complete my work and calling me on a holiday. My husband needs money in a foreign land on an urgent basis but all my work got delayed because of this irresponsible behaviour. I postponed all my work and went to the branch this morning but I played a fool’s part by TRUSTING THE CUSTOMER CARE EXECUTIVE the second time.

WHERE DO WE GO FOR COMPLAINING ABOUT COMPLAIN DESK PEOPLE? THIS IS HEIGHTS OF IGNORANCE. I can only say that the “TRUST FACTOR” has gone. I can never trust the customer care. They are non-responsive, misleading and irresponsible. I wasted my morning behind this stupid incident. I am not able to digest that there is nobody who can take charge of these small things.

Shweta Singh Gautam

DEAR ALL,

THIS IS TO BRING TO NOTIFY YOU THAT I HAVE AN ICICI BANK ACCOUNT , YESTERDAY 04.12.2011 I RECIVED THREE SMS FROM TD ICICI THAT INR 6808.35 + 1,456.07 +13,498.71 = INR 21,763.22 IS BEING DEBITED FROM YOUR ACCOUNT. I IMMEDIATELY CALLED UP THE ICICI BANK HELPLINE NUMBER TO VERIFY THE SAME. THE PHONE BANKING OFFICER TRANSFERRED THE CALL TO SOME MANAGER AND THEN SHE INFORMED ME THAT THE MONEY IS BEING WITHDRAW FROM AN ATM IN UKRAINE. BUT MYSELF I HAVE NEVER BEEN TO UKRAINE. I WAS SHOCKED AND I ASKED FOR EXPLANATION FROM THEN, THEN THAT LADY SAID THAT YOUR CARD MIGHT HAVE BEEN CLONED BY SOME HACKER AND THE MONEY HAS BEEN GONE BUT TILL NOW THEY CANNOT CONFIRM ME THE LOCATION OF THE ATM..THEY SAID THE NAME IS ATM EXPRESS . I AM TOTALLY AT A LOSS .I DON'T KNOW WHAT T DO. I HAVE COMPLAINED IT TO THE LOCAL POLICE STATION IN BEHALA PARNASREE KOLKATA,INDIA.

I DON'T KNOW PLEASE HELP ME !!!


SARBAJEET DAM
+91 [protected]