ICICI Bank Complaints & Reviews

I M BEING HARASSED BY ICICI CREDIT RECOVERY DEPT ON MY CELL & ALSO AT MY OFFICE LAND LINE NUMBER WHERE I M JUST WORKING FROM 2 MONTHS & ALSO I M BEING THREATENED OF TAKING THIS MATTER TO MY COMPANY MANAGEMENT FOR RECOVERY OF THE SAID AMOUNT FROM MY SALARY.
THIS MATTER IS OF 2004. THEY HAVE COLLECTED ALL MY INFORMATION / DATA OF RESIDENCE & WORK PLACE FROM INTERNET & CONTINUOUSLY HARASSING ME.
AT PRESENT I...

I have received the below E-Mail & Message of the Fradualnt Transaction on my ICICI Credit card.
I Tried to Log a complaint from Customer Care on Phone But They Refused by saying that thhis Transaction id Under Process & hence Can,t Be stopped Right Now. Let that Transaction Happen then We will Log your Complaint.


The below is the E-Mal Message I ahve Received Today.

Dear Customer,
br...

My name is snilkumar.m and i have my account A/C No.[protected], in secunderabad ICICI bank. On[protected] the bank has deducted Rs. 92 from my account by the name of QABChgs-Sep11+ST9 and[protected] on 801 Rs and [protected] on 827 Rs Wye without any prior information. Private banks cheating the innocent people by the name of QAB while there is no such rules in government banks. I request somebody to please help me to bring this money back to my account.
Kindly help me in getting my money back to my account.

Thanking you

With kind regards
sunilkumar.m
A/C No.
[protected]
PH. [protected]
E MAIL- [protected]@gmail.com

Dear Madam,

Greeting Of The Day!

This is Suhasini Ashok Suryawanshi ([protected]), I would like to inform u that i have received a call from Mr. Kishore ([protected]) a Recovery Officer Working for ICICI Bank (Credit Card Paymnent Department). Mr. Vishal Upadhay is the person who has taken a Credit Card of ICICI and not made the payment. He was just my Office colleague and even i am no more part of that company....

The Bank is denieing to stop harassment to me. Initially they utilised recovery agent(goons) on me. Now they deduct my salary from salary account. My Account No. is[protected].

hi sir,
I am santosh and i want to say that my icici atm card is bolcked due to number of wrong entries in a single day... saying that the captcha entered was wrong..during online shopping....and my card is blocked for online transactions now...please help me out of this problem ASAP... my account no. is[protected] and my debit card no. is [protected]
plz help me out sir..... waiting for your response
thanx......

Hi,

This morning I received a call from a person who was calling himself as the sub inspector of Delhi Police Patiala House and named him as Vijay Choudhary.
He told that a case is pending against my dad for non payment of ICICI card dues which has been issued at Nagpur . He asked me to contact Advocate Vijay Ramani for the case details .
My question to the bank is that we have never used a ICICI card issued at Nagpur . Then why are we getting such fake calls.

I hold one current account in the name of Ganesh Enterprises in Rouekela branch with account number[protected].Today my cheque returned unpaid due to non availability of funds in my account.When i enquired,I found that the sum Rs.87911/- is debited from my account on account of my two credit cards with numbers ([protected]) and ([protected]) in Gaziabad (U.P).

The amount was debited from the current account without my knowledge,information and without my concent which is illegal arbitrary.

Therefore request consumer forum to take some strict actions againt icici bank and want my full money refunded to my account within 24 hours.

Please consider my complaint most urgently and reply bank ASAP.

Looking forward to your positive response .

Saket Khaitan.

i had ATS account done thru Bangalore office. i lost lot of money. they don't do proper research. they hire staff, who are learning the trade at our expense.

To,
Respected Sir/Madam,


I was unable to clear my dues of my Credit Card with ICICI bank. I got a call from a ICICI person informing me that he is an advocate of ICICI. He informed me that if I dont clear my dues, non-billable warrants will be issued on my name and suggested me to pay 30,000.00 towards the Full & Final Settlement. I arranged the amount some how and paid the whole amount suggested. I was also informed that I will get a letter of F&F within 30 days. Its been more than 2 years, I didnt receive any such letter and ICICI call center says that amount was paid towards pricinple and not towards F & F. Hence, I kindly request you to take necessary action for this.

RESPECTED SIR, I WOULD LIKE TO INFORM YOU THAT I HAD TAKEN THE ICICI BANK CREDIT CARD. I WAS DOING REGULAR TRANSACTION WITH BANK, YOU CAN CHEQUE MY RECORD ALSO,BUT IN THE MEANTIME I SHIFTED TO U.P.I COULD NOT GOT UPDATE MY ADRRESS.THOUGH BANK HAS THE MY MAIL-ID ALSO.BUT BANK DID NOT INFORM ME ABT MY DELAY PAYMENT AND BANK LEANNED MY ACCOUNT.WHEN I REACHED TO ICICI BANK,I CLEAR THE BALANCE PAYMENT. BANKS EMPLOYEE SAID UR LEANE WOULD BE REMOVED BUT THIS NOT HAPPEND.STILL BANK HAS TAKEN MY Rs 15000.MY OUSTANDING IS NIL.SO KINDEY TAKE SOME STRICT ACTION AGAINST THE BANK GET CLEA MY PROBLEM.

Dear Sir,

My Name: Umashaneker Pandey

The root cause of the entire dispute had started by the Bank long back of which all correspondence documents are yet available with me as evidence and can be produced in case required?

On behalf of my salary A/c. with the bank and very clean record, the bank had given me a credit card and a personal loan. I was paying the EMI of personal loan without any fail for contentious 12 Months until, the bank made a debit of Rs. 8000/- without any intimation to me. While my enquiry, the bank had replied that the debit was done against Rs. 500/- was due. Although I had paid entire dues long back wherein I was not able to receive Monthly statement. Also I was not using the card by giving intimation to the bank therefore no transection was made for the last 12 Months by the card. Therefore I asked the bank to review and refund me the undue charge was debit by the Bank and close the card. After so many follow-up with the bank, they closed the card but did not refund any money.

In this situation, I informed the bank that I will be bound to hold EMI of personal loan until my issue gets resolved. But no action was taken by the Bank therefore I had stopped paying the EMI. Still my intention was not hold EMI but to get solution therefore it kept on happening that I stopped and again started paying the EMI on I used to get a verbal commitment by the respective representative that they will provide me the solution later on.

Meanwhile it reached to the stage of closure time of this personal loan came very nearer (Feb’12) by which I wanted to close this and the bank also advised me the same. But I was not willing to take any waiver on (Principal + Interest) offered by the bank and also was not in position to pay entire EMI outstanding mount (Rs. 2.18 lac) in 4 Months only. The bank representative Mr. Rudra Sen and Mr. Pawan Joshi advised me that I will be paying entire EMI outstanding therefore they will easily get and extension / revised latter later on for two month s by which I could pay 100%. Therefor I agreed and gone for the settlement. As per the discussion, I kept paying approx. 50% of my salary each month and had already paid Rs. (1.38 lac) in this 4 months of settlement tenure.

The same representative informed (Mr. Rudra Sen and Mr. Pawan Josjhi) informed me on 27th of Feb-12 that they will be able to get me the revised later by a week time after which I have to pay the balance outstanding Rs. 80470/- by the end of March’12.

I get a surprise message on my mobile on 29th Feb-12, the day when my salary was credited to my A/c., “Salary credit Rs. 93876/- and net balance (-60500/-)”. While I immediately enquired with the bank, it was again a lien marked by the bank of Rs. 1.54/- lac which was a total balance including bouncing etc. charges. While I ask the representative that how it has happened, he said please approach the customer care as we can’t do anything now because it’s done by some other team and they had rejected my request to get you the revised later. Further I got another message on my mobile the same day that my A/c. is debited by Rs. 80470/-.

Please notice that I had sacrificed my earlier debit of Rs. 8000/- and made a settlement to pay 100% EMI to the bank because my intention was never bad. And as per the discussion which I had with the bank representative (Mr. Rudra Sen and Mr. Pawan Joshi), I was already willing to pay the balance amount of Rs. 80470 in two instalments till Mrach’12 as to close the loan of which Rs. 1.38 lac already paid within 4 months against the total EMI outstanding was 2.18 lac? Also I was not so ahead of the closure of this loan period is (Feb-12).

This was in process and I was expecting the revise latter as per our mutual discussion earlier but the bank marked a lien to A/c. and further debit of Rs. 80740/-?

Now even after the bank has recovered the principal and interest yet not closed the loan. And while my inquiry they replied me that the settlement stands cancelled because 100% payment was not made on time. And loan a/c. is active with imposing an additional charges of rs. 75000/-.

While I written to that quality head customer care ICICI: they also songs the same story after taking 10 for internal verification?

This simply because of intention of the Bank is to make further debit from my a/c. as they have been doing this since 4 years’ time.

I'm really harassed by ICICI bank Now I request to you kindly intervene as to get me a compunsassion against such harassment made by the Bank since 4 years.

Why not the licence of such dishonest banks should immediately be cancelled?

Also the bank should not debit any rs. From my salary a/c..?

And provide me a no dues certificate ASAP to close this issue?

In case I don't get a solution ASAP, I’m feeling like supressed and humiliated which is leading my life under threat !

Kindly help !

Regards
Umashanker Pandey

Hello sir, I am rohit my a/c not is [protected], I have opened the A/c with ICICI. But when i try fro net banking, I was not able to do so since my mobile no was not updated inspite of me giving the info, I was forced to visit a nearby branch and submit a stay connected form, I was informed that the request will be activated in within next 24hrs, But it has been 3 days the issue is not resolved. Also i was informed that they will not be any charges for swiping the card, But when i looked at my account statment i could see that the amount is getting detected when ever i have swiped my card. Please take the appropriate action, Else i had to change my salary account.

Thanks,
Rohit

Hi ICICI,

My father deposited Rs 40000 today to my ICICI bank account that I hold at Hosur Road Branch, Bangalore, but I received only Rs 39779.

Deduction: By Cash :40000 ANW-Chrgs :200 S-Tax :21

I want to know why. If you charge while depositing and withdrawing cash from bank, then how can anybody be happy by your service. What exactly is the core purpose of banking according to you? It seems its better to transact through postal money order than to transact with you. Is this legal on your part?

Regards,
Peenaz,
Ph: [protected]

last day at morning,it was observed through sms by my mobile.no. that my money was transaction two time i.e at 11.15(RS.11300.00) and at 11.40(RS.10300.00) so kindly do some thing,i also complain to bank that my complain no.is SR[protected] AND SR[protected].PLEASE TAKE MY CASE KINDLY.give me feed back as soon as possible through my mail or by sms to mobile.
thank you

I am a icici bank & credit card holder, Was paying the amount as per the monthly installment received as per information by sms or mail. Having a ledger bank of more than Rs 18000 in the bank, when today went to atm to debit the money, failed to take the cash, after spoken to customer care got to know that my account went to lein coz credit card dept did that. was given the complaint number that I should receive the call back but failed after having a wait for 2 hours called back icici customer care but again they kept me on hold for more than 30 minutes. Would like to know without any sms or mail or call such action has been taken by the bank. Need justification. Pls contact Vivek Choudhary @ +91-[protected]

I have applied for an ICICI Credit Card long back (most probably in the year 2005) from Faridabad . But I never received the card. A person called me for delivery of the card, but I was out of station at that time. After almost a year, I again received two calls for verification of credit card application and I told repeatedly that I had applied for a Credit Card, but never received the card. I thought that it might be the same card which I had applied for. After few months I had received two add on cards as mentioned below

1. Credit Card No.[protected] Date May 17,2007

2. Credit Card No.[protected] Date May’10,2007
( These two cards still with me cut in pieces and no transaction has been done in these cards two cards)

After that in the month of August'2007 I received a Credit Card Statement (Statement Date: Jul 28,2007, scan copy attached here) of Card No [protected], which was neither of the above two add on cards nor I had ever received any card of this number. The amount due to this credit car was Rs.1,57,282/-.

Immediately I called ICICI Bank Customer Care and lodge a complaint, Reference Number SR33396340 for not being responsible for the transaction and non receipt of the card. Against this complaint I received a letter Ref No.:080607/133963C

After that I received another statement ( Statement Date August 29,2007,), in which temporary fraud credit was done.
After that I received another letter, Ref No.: 090707/149470C with a new case reference no 37158009.

In the mean time ICICI Bank Representative Mr. Govind Singh (Mob No.[protected]) met me at my office in Faridabad on 25.09.2007 for enquiry. I told him that I had never received the Credit Card [protected] and also I had given him a written complaint in ICICI bank format for 'NEVER RECEIVED CARD'

After that I received another letter from ICICI Customer Care Ref No.: 090707/167820C in which there no mention of 'never received card' investigation.

In the mean time I left Faridabad and relocated to West Bengal as I changed by job.

In the above all written communication to me by ICICI Bank, you never mentioned that you have investigated “NEVER RECEIVED CARD" complaint.

On 18th Feb'2010, I received a call from Mr. Choudhury ( Mob [protected]) as Sub-Inspector informing me that he has an arrest warrant against me to produce me in Delhi Patiala House Court on 19th Feb'2010 and given me the contact of ICICI Bank advocate Mr. V Ramani ( mob[protected]). Mr. Ramani is repeatedly calling me for depositing the money to ICICI Bank pending against Credit Card [protected] and Mr. Choudhury is repeatedly asking me to resolve the matter with Mr. Ramani, otherwise he will arrange to arrest me from Ahmedabad ( I am presently staying in Ahmedabad) and produce me before the court.

After that I complained in writing to ICICI Customer Care through e-mail ( the series of communication is attached here), but they never resolved the matter.

I have given all the evidences from my side for not being the card holder and not being responsible for the transaction and asked for evidences from bank's side. But they did not shared anything. Even they the have not shared the investigation reports of my complaints.

Recently ( in the month of Feb'2012) Mr. Rajesh ( Mob-[protected]) claimed to be ICICI Bank employee, called me and asked for the payment and threatened for legal action against me. I told him the above matter and requested him to find out the e-mail communications between me and ICICI Bank Customer Care. But he has given me an e-mail id (ku.[protected]@icicibank.com) to send all the above communications and evidences. But I have not shared these detail to this mail id as I doubt that this mail id is not of Mr. Rajesh. I have also given him my mail id and requested him to send the evidences and investigation reports and he agreed to send. But till now I have not received anything.

After the first call, Mr. Rajesh called me twice till date, but I could not received his call due to some personal reasons.

Following bullet points from my side.

1. I have never received the credit card.

2. I have complained for non receipt of card, but not received any returm communication for non receipt.

3. I have given evidences for not being present at Faridabad where the transactions happened at the time of transaction.

4. I have never made any cheque payments to towards any credit cards. But the statement showing a payment of Rs.98000/- through cheque.

5. The credit limit showing on the card is Rs.59000/- and transaction happen Rs. 1,57,282/-.

I had transferred Rs.7,000/= in ICICI Bank, Maratha Mandir Br. in the a/c name of Mr.Shah Nawaz Hafeez Ahmad, (A/C No.[protected] on 5th August, 2011 and it was received by ICICI Bank on 5th August, 2011 but ICICI Bank have not yet paid till today, neither they are clarifying. I have written following email to them:-

----- Forwarded Message -----
From: Nasir Husain <[protected]@yahoo.com>
To: ""[protected]@icicibank.com"" <[protected]@icicibank.com>
Cc: "[protected]@mumbaimail.in" <[protected]@mumbaimail.in>; "[protected]@icicibank.com" <[protected]@icicibank.com>
Sent: Wednesday, March 14, 2012 10:48 AM

Subject: Fw: Non-Receipt of INR:7,000/= since 5th August, 2011

I am attaching herewith the following documents:-
1) Proof of Electronic Transfer from Tahweel AlRajhi dated 5-8-2012
2) Cancellation Request from Tahweel AlRajhi to ICICI because ICICI Bank could neither give amount to Mr.Shah Nawaz nor refunded.
Total four pages
Thanks
Nasir


----- Forwarded Message -----
From: Nasir Husain <[protected]@yahoo.com>
To: "[protected]@icicibank.com" <[protected]@icicibank.com>
Cc: shahnawas Ansari <[protected]@mumbaimail.in>; "[protected]@icicibank.com" <[protected]@icicibank.com>
Sent: Wednesday, March 14, 2012 10:38 AM
Subject: Non-Receipt of INR:7,000/= since 5th August, 2011



To:
The Manager/ Concerned Officer
ICICI Bank, Maratha Mandir Br. &
ICICI Bank, Nariman Point Br.

Dear Sir,

Sub: Non-Receipt of INR:7,000/= from 5th August, 2011 till todate.

I had transferred through T.T. INR:7,000 in the account of Mr.Shah Nawaz Hafeez Ahmad, (A/C No.[protected] on 5th August, 2011 and it was received by you through your Nariman Point Br. on the same day i.e. 5th August, 2011.

It is really surprising that we are especially Mr.Shah Nawaz is following up with you since August, 2011 and you have failed to give him said amount of INR:7,000/= without have any legal reason. At the same time I am following up with my ALRAJHI BANK (TAHWEEL ALRAJHI), but they have given me official proof that ICICI BANK HAVE ALREADY CREDITED A/C NUMBER[protected] ON 5-8-2011 FOR INR:7,000/=. In short, you have neither given said amount to Mr.Shah Nawaz nor you have returned this to ALRAJHI BANK (TAHWEEL ALRAJHI) from 5th August, 2011 till today. Therefore now you are liable to pay interest @13% p.a. plus we had financial loss of Rs.2,500/= due to your unreasonable delay (total Rs.3,410/=). Kindly note that if any further delay is occurred an interest rate of 13% p.a. will be continuing till the final payment is settled.

At last but not least, I would request you to pls. look into the matter seriously and settle the said amount without any further delay. PLS. NOTE THAT IT IS URGENT AND IMPORTANT TO SOLVE THIS ISSUE.

Thanking you

Yours faithfully
NASIR

I taken car loan for 60 emi s with two advance emi in m/o 12.2006 up to m/o jan 2012 the icici bank have debited ' 63' nos of emi's in my a/c . '3' nos of emi's extra . How i can get it back in my a/c

Dear Sir, I am being humiliated and harassed by one Manish Kumar, who claims to be a Collection Agent of ICICI Bank located at Rohini Branch of ICICI. My Brother with whom I am no more in touch with due to family reasons has apparently got involved with a credit card issue with ICICI (informed by the agent). This was brought to my knowledge about a day ago by the recovery agent and I am completely unaware of this transaction or arrangement. Also, I am in no manner involved in this transaction and my credit history with all my banks is clean and spot-free.

Yesterday (March 12 2012) I received a call from Mr. Manish Kumar from the number [protected], and he started shouting at me for no reason what so ever. After telling him about more than 10 times that I am NOT in touch with my brother, I disconnected the call only to be called again and again by the person in question. He went on to call me on my official landline and to damage my image with the organization I am working for. I have received closed to 12 calls in a span of 45 minutes by this person and all he kept doing was abusing and harassing me. I have also filed a police complaint with regards to the same (complaint number 4205). He was extremely offensive and obnoxious and went on to ask me about my father’s contact details, which I refused bluntly as he is a 60 year old person and I do not want him to speak to this man and get harassed by him.

I have told Manish Kumar repeatedly that now I am not in touch with my brother and I am not responsible for his actions and deeds and he should not call me because as per my knowledge “Third Party Calling” is not allowed. However, he called me again today to inquire if I have any information about my brother. This is harassment by phone! I am a woman and the manner in which this person speaks to me is both demeaning and unacceptable to me. I am writing this mail so that you people can help me as these calls are a nuisance and embarrassing for someone who has never been involved with such issues. I do not want to be held responsible for something that I have no knowledge about.

Please clarify as to what actions I am liable to take on account of Blackmailing and Extortion as bank cannot call on my official and personal numbers when I am not a part of the transaction and have not used the card. Is this the manner in which a bank behaves and also is it as RBI Guidelines (Fair Practice Code for lenders (circular DBOD. Leg. No. BC. 104 /09.07.007 / 2002–03 dated May 5, 2003) as also IBA’s Code for Collection of dues and repossession of security. In case banks / NBFCs have their own code for collection of dues it should, at the minimum, incorporate all the terms of IBA's Code.)

I would request the Bank to please initiate the proper actions in this regards or I will be forced to initiate legal actions from my end.

Vidhi Malla