ICICI Bank Complaints & Reviews

Hello,
My Name is Shilpa Kinare. I stay at Thane. This case is about Debit card fraud that happened with me on 29th & 30th Dec 2011.

I have been using ICICI debit card since 2004 (Salary Account) and not had any problem so far.

On 30th Dec 2011, when I was viewing online statement of my saving account, to my surprise, Rs 50000/= (fifty thousand) was shown as withdrawn on 29th Dec night and 30th Dec 2011 early morning.

Money was withdrawn from a Vashi ATM at 11.48 pm, 11. 49 pm on 29th Dec. Also at 00.03 am & 00.04 AM on 30th Dec. somebody has taken an advantage of date change issue. (Normally only Rs. 25000 are allowed to be withdrawn in a day)

Shocked by this incident, I called up Customer Care at[protected] and immediately blocked the card.

I was guided to lodge FIR by Bank. I went to the ICICI Hiranandani Meadows, Thane Branch near to my home and submitted a written application for investigation on 30th Dec 2011. I also gave applications to local police stations (Vartak Nagar Thane) and Cyber Cell Thane for investigation of the case. The acknowledgements have been submitted to the bank on the same day (30th Dec 2011).

All this time, my card was in my custody. So there was no possibility for anybody mis-using my card

Though I was promised quick inquiry and resolution by the bank, to my surprise today when I started following up, I was told that investigations would take 35 working days. I have been speaking to the nearby Bank managers Mr. Deepak Pandey and Ms. Reenu Nake. I have not been allowed to speak to the Fraud department people and nobody has contacted me either in these 2-3 days.

Apparently, my money was siphoned off and ICICI bank is clueless about it.
SR #[protected] has been raised by the bank. I am hoping to get my money back with a decision not to keep much of cash in any of ICICI Bank accounts in future.
I need a quick resolution. It is bank's responsibility to maintain safety of funds. Else no one would feel safe keeping their money in ICICI Account. I want my money back asap. I request prompt action, failing to which consumer courts and media/ social media would be the only way to reach.

Thanks
Shilpa Kinare
Manager- Tata Consultancy Services
+91 [protected]/ +91 [protected]

Hi people,

Wanted everybody about this service that I used and is a total Scam, for transferring money overseas. It's called MONEY 2 INDIA, from ICICI BANK, they have a website that you enroll, and they ask you to ad personal info like bank account and SS#. I did and I set up a transfer. I been waiting over a month and they dont do it, the only reason i find is that the are a BIG SCAM!
I called 20 times, I spent probably 10 hours at the phone, and nothing is going on. I requested my bank to get the funds back and with my lawyer we are hoping to solve this but just wanted to warn you, stay away from ICICI BANK AND THEIR SCAM CALLED MONEY 2 INDIA.

If yo have questions please let me know!

Hi,
I am Nagendra Reddy having a credit card account with ICICI Bank and the credit card number is : 4629 XXXX XXXX 7005.
When I had applied for the card I was told by the executive that there was an offer of 500/- cashback If I do a cumulative usage/ spends of 5000/- with in the first 60 days of the card issuing date. I have the terms and conditions document also, I am attaching that also. Earlier the offer was till September 30th and later they extended it till 31st December. I am attaching the both T&C documnets.
And later I have used my card for more than 5000/- with in 60 days. As per the terms and conditions the cash back was supposed to be credited on or before 31st October. But I didn’t get the cash back on my 2nd Nov statement. So I had contacted the infinity team by sending a mail through my mail box in net banking. I got a reply from customer care executive saying “Further to our telephonic conversation, the cashback will be credited in the next statement of the credit card account” on Thursday, November 10, 2011 9:55 AM (I am attaching the screen shot of mail also, name of screen shot: cash back.jpg, the case ID was :'ICICICARE=[protected]. I waited till Decemebr 3rd, but I didn’t get the cash back in that statement also. Then I had sent mails again to infinity team on 08/12/2011 3:54:55 PM, 13/12/2011 8:30:53 AM, 15/12/2011 12:57:35 PM, 17/12/2011 7:05:25 AM, 27/12/2011 10:50:03 AM, 27/12/2011 6:31:20 PM, 30/12/2011 9:32:30 PM and on 02/01/2012 11:10:41 AM. But for all above mentioned dated mails I didn’t get any reply from ICICI team. Please do process my cash back.

I was en employee of ICICI bank from 22/02/10 to 03/03/2011. I had submitted mail request to HR for processing my pf withdrawal, which has not been done till date. I have even sent mail reminders twice but there has not been any response or even acknowledging my mail. kindly do the needful.Please find the details below.

NAME; R.MANIKANDAN
EMP NO: 188935
PF NO : MH/18796/188935
EPS NO; MH/18796/185468.br...

14-Sep-2011 twice POSDEC CHG/15-08-11/4434/25ST3 has been deducted from my account.
I was not at all aware of this and was not aware what is this.They didnt even mention what type of transaction is that.

I am customer of ICICI BANK LTD ,RAWATBHATA(RAJ) .I HAVE SAVING (SALARY) ACCOUNT IN THIS BRANCH & MY SAVING ACCOUNT NO. IS[protected].I AM PUTTING ONLINE CHEQUE BOOK REQUEST BUT IT IS NOT ACCEPTING MY REQUEST.PLEASE DO NEEDFUL ACTION FOR ABOVE MENTION PROBLEM.


R.C. VIJAYVARGIYA
[protected]
[protected]
[protected]@npcil.co.in

I am having the Salary and Reimbursement Account at Baner branch of ICICI bank. My company had transferred 9875 rs in some unknown person account instead of my reimbursement account due to some misunderstanding. This all happened in the month of September 2011 and from then i am visiting your bank and contacting them on phone to get that money. I am not receiving any positive response from your people out there and it is so frustrating.

My company had a good relationship with ICICI bank and they have asked us to open the account in your bank and don't you think that in need your people should help us.

I am thinking of sending e-mails to your higher management and also to lodge a complaint in RTI. Also i am thinking of emailing to my company CEO and asking them to black list you people but before that i am taking the last chance by writing this e-mail to you.

Please let me know whether you are going to do anything or should i proceed with the alternatives.

My Reimbursement Account No:[protected]
Unknown Account No:[protected]

Regards,
Prabhat Gupta
Contact No: [protected]

I would like to inform you that below all transactions have been made in favour of ezeego
Rs. 13502 Recipt no. 593644
Rs. 6169 862375
Rs. 3964 898919
Rs. 9282 723428
R. 4641 843205
on dated-11/10/2011 withouut my information and I did not get any alert for these trasantions only I got a message that-ATM pin (for cash transactions) has been generated but the person who has generated ATM PIN for cash transaction could done due to my cash limit was zero.I inform to bank at 3.55 AM and for flight were after 4 am but could not stopped it just to say that you have to fight your self and you have to pay this amount. I it has been also published on Times of India on dated[protected]
CREDIT CARDS

Petty fees and big fraud

When Kumar Mangalam Birlas credit card was cloned and used by fraudsters in Bangalore in September,it took his bank just a few days to reverse the 2.86 lakh charged to his card.Lesser mortals such as Amir Khan arent so lucky.The Delhi-based BPO worker has written several mails,made numerous calls and visited his bank branch,but his complaint against fraudulent use of his credit card remains unresolved.The bank has slapped a late payment penalty and interest charges on Khan,taking the disputed amount to over 45,000.Grievances related to credit cards are among the most common complaints reaching the consumer forums.These range from credit card fraud to small charges levied on unsuspecting cardholders.But customers such as Khan dont have to take things lying down.The RBI has taken a stern view of the questionable tactics used by banks and credit card companies to resolve these disputes.It says that a customer should not be forced to pay an amount if it is disputed and has also fixed deadlines for resolving these.Your credit card issuer could also be the reason why you get pesky calls from telemarketeers.The RBI has banned card issuers from passing on information to third parties.Unsolicited cards,overcharging and missed statements are some of the other flashpoints in credit card services If you have a complaint,first raise it with the banks customer care department or the grievance cell.If it is not satisfactorily resolved within a month,you can approach the banking ombudsman.If you are still not satisfied with the ruling,the issue can be escalated to the RBI and finally taken to a consumer forum-
Now the my concern is that as per RBI guidelines-
RBI orders banks to provide SMS alert for credit/debit cards transaction.
New Delhi: Customers will get SMS alerts for all transactions done through their debit or credit cards from June 30, 2011. Aimed at checking fraudulent transactions and encouraging usage of cards by customers, the Reserve Bank of India has issued guidelines to all lenders for providing SMS alerts for all card (credit as well as debit card) transactions irrespective of amount latest by June 30.

As per cover story of which has been published on dated[protected] in ecomics times related to me and Times of India on dated[protected]; it says-
A bank cannot issue an unsolicited card.The consent for issuance of a card or other products offered must be explicit.If a bank issues an unsolicited card,the customer can demand a compensation.Also,he will not be responsible if it is misused.The card issuer should not reveal the information related to the customer to any other person or organisation.In case of a default,banks and recovery agents cant resort to intimidation,verbal or physical,and humiliate or intrude the privacy of the cardholders family,referees and friends.If a customer disputes any bill,the bank should provide an explanation and evidence within 60 days with the spirit to amicably redress the customers grievance.
However- I got n numbers of calls to pay this amount which I have not used; and Rs.8000 has been charged as late fee and interest charges- and now- I got an e-mail from ICICI bank-
Dear Customer,

As on month December 12, 2011, the total overdue amount on your ICICI Bank Credit Card 4477xxxxxxxx8004 is 53745.66. The status of the outstanding on your credit card has been submitted to the Credit Bureaus like Credit Information Bureau of India Ltd (CIBIL).

We would like to inform you that:

Reserve Bank of India guidelines mandate all banks to submit their customers credit data to Credit Bureaus. Your month on month payment behavior impacts your credit score that credit bureaus provide to banks.

Non-payment of dues may have an impact on your ability to borrow or carry out financial dealings with any bank or financial institution in the country, in future.

We urge you to expedite the payment of the outstanding amount. Only once the payment is made, will we be able to initiate the process o[censored]pdating the information with credit bureaus. If you have a pending dispute/ query, please call our 24-hour Customer Care for any assistance.

It is very tough situaltions for me whatever ICICI bank has done with me. now I am not able to take loan and credit card however I have not used this amount;here ICICI bank says as per RBI guidelines they have forwarded my details to CIBIL however they have totally ignored whatever RBI has given guidelines for transactions details; anyone can stop the transactions if he/she get alert from bank and if he is not doing that transactions. Here My issue is totally clear; that a card holder has right to get alert from bank I did not get; after whatver ICICI bank is done now I am ill and partially paralised.

URL---http://lite.epaper.timesofindia.com/getpage.aspx?pageid=20&pagesize=&a...⇄

and[protected]

http://lite.epaper.timesofindia.com/getpage.aspx?pageid=30&pagesize=&edi...⇄

ICICI bank says :"Khayal Aapka". Its awesome.

Hi,

I have taken personal loan and credit card from ICICI bank and due to incorrect information from ICICI Customer care, I was not able to close account on time, however these two account has been totally closed ( not settled) by paying all dues, there is no any balance on account, also I have taken No Dues letters from ICICI bank for these two account, but still Bank has not been updated / forwarded closed account details to CIBIL,
and hence its affecting on my CIBIL score, I applied personal loan for education through HDFC and Kotac Mahindra bank but due to less CIBIL score Personal loan was rejected, as per bank cycle they should update account within 45-60 days to CIBIL, but still CIBIL report shows ICICI bank has not reported to closed account in CIBIL record,

I have CIBIL CN :[protected] ,
ICICI account Details :
PL: LPPUN[protected]
CC: [protected]


please help me out to resolve this CIBIL issue so that I will not face unnecessary trouble,

Thanks !

Sardar Kamble
contact No - [protected]

HI,

STAY AWAY FROM MONEY2INDIA AND ICICI BANK FOR TRANSFERS. THEY CLAIM TO DO IT IN 5 BUSINESS DAYS WHICH IS FALSE. THEY HAD MY MONEY IN THEIR POSSESSION FOR 26 DAYS AND STILL NOT DID THE TRANSFER.
I CONTACTED THEM OVER TEN TIMES AND THEY JUST KEEP ME WAITING AND GIVING ME EXCUSES. THEY HAVE MY MONEY AND THEY DONT SOLVE ANYTHING.

I CONTACTED MY ATTORNEY AND IS GOING TO BE A HASSLE FOR ME SO BE SMART AND DONT GET SCREW, USE ANY OTHER SERVICE AROUND LIKE WESTERN UNION OR A WIRE TRANSFER DIRECTLY TO AVOID PROBLEMS

PLEASE STAY AWAY FROM ICICI BANK

PLEASE STAY AWAY FROM MONEY 2 INDIA.

THEY

It is alarming to see ICICI bank has sent me a different customer's complaint details along with the other cusomer's account number and the details sent to me.

I created a service request for a completely different issue and the reply came to me is for a different customer's service request with the details of the customer's account number and the other request details created by that customer.

It is very disturbing to see that the other customer's information is sent to me by mistake. If the same thing happens on my financial data, I am very much worried, whether the system is good enough to keep the money safe.

I have attached the email copy I got it from ICICI bank. I am not MUKUTAND3. I don't know which customer has got my request details... very much frustrating... I am worried whether my account statement is sent to some different customer. Don't understand whether ICICI has got a proper financial system or not....

[protected][protected][protected][protected][protected][protected][protected]
E-mail received from Contact [protected]@infinity.icicibank.co.in on December 23 2011, 07:37 AM



From: [protected]@infinity.icicibank.co.in ([protected]@infinity.icicibank.co.in)
To: [protected]@icicibank.com
Date: Friday, December 23, 2011 07:33 AM
Subject: Bank Statement


Branch Id : 6281 Account Id :[protected]
Hi,
Please send me a statement of my transactions from Jan 2002 to April 2006. I am unable to get this information online using Internet A/c Login.

Thanks,
Mukul Tandon


Assigned to Jayshree Moharana by Y Naresh on December 24 2011, 08:50 AM



Comments added by Jayshree Moharana on December 24 2011, 09:55 AM

I have applied for a PF from 2006 but still now i did not get my PF amount my Emp. code No.is 7968 PLZ CHECK THE STATUS AND REPLY ME
MY MOBILE NO
[protected]

THANKS& REGARDS
Arti Chavan

Hi All,

My Name is XYZ as i dont want to reveal my name . I am paying the personal loan of my Wife from last 48 months . From last one month i am not able to pay the EMI due to some financial crisis .

ICICI Bank personal loan recovery agents are harrashing me like any thing . Sending some harsh sms . Exectutive Ph # [protected].

They even threated me that they will caught me and my wife outside . I dont understand is non payment of one EMI is such a crime ?

Please help me in this regard .

I am very hopeful that i will pay in next month .

ICICI Bank recovery agents have been harassing me a lady and my father on our mobile numbers. I have not taken any loan from ICICI Bank / nor have any credit card defaults with them. we have been receiving threatening calls from the Recovery agents. The people who call us are Pradeep balakrishnan, Bharath and Rajaguru.

The numbers where the calls come from are as follows: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].

I am planning to lodge a complaint in the ladies police station on the harassment meted to us by the ICICI recovery agents.

As per the RBI act,

the agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude into the privacy of the [B][U]borrower's / credit card holder's FAMILY MEMBERS, referees and friends, making threatening and anonymous calls or making false or misleading representations.

I am Anandkumar Desai, having salary account with ICICI Bank, Chinchwad branch.
I had lost my purse and the debit card on 18/12/2011. on the same day, between 8 p.m. to 11:00 p.m. I have tried to reach to customer care executive to block my card by calling on [protected] 35-40 times. But constantly there was a message that the number is busy kindly try after some time.
At 11:00 p.m. somehow I was able to connect with another customer service number and blocked my card and made the application for new card on the same time. The executive who has taken my application of new card, told me that I shal receive the new card within 3 working days and I will be charged by Rs. 221 for that.
On 21/12/2011, my account has been debited by Rs. 221. On 22/12/2011 I had received the PIN number for the new card but not the card. Today, on 23/12/2011, when I called again to customer care number, the executive told me that it will take around 10 days to receive a new card at your residence.

I am attaching the scan copy of the written complaint that i have made to the branch manager - Chinchwad, Pune

So, to concude,
1) Customer care numbers are not working when required
2) There are always descrepencies in the information provided by the customer care executives.

What protection is provided to the consumer for wrong information and non availability of service as and when required?

PLEASE INFORM EMAIL-ID OF 3i-Infortech Ltd., Navi Mumbai for correspondence in regard to non receipt of redemption amount of ICICI Bonds.

My iMINT Card number = [protected]
PAYBACK user name = gautam.sood

When I created the PAYBACK account today, account name = gautam.sood, some 3650+2350+5450 = 11450 were taken BACK by PAYBACK under PAYBACK Redemption.

Under ICICI the rules say:
"Your PAYBACK points expire after 3 years from the date the points are credited to your PAYBACK account."
In my case, since my account got created today --> It cant be cancelled before I even join PAYBACK and the iMINT points should be VALID.

Since I registered today and all my points were under iMINT since all this while - how can they be cancelled?
ICICI also says:
"your i-mint points will be transferred to your PAYBACK account at no extra charge and with no change in your point status"

I should get all my IMINT points in PAYBACK !!!
Please advise.

Hi,

I'd purchased a Flat in 2008. At the time of Registration, 1st cheque of my home loan was disbursed with my signature, however the remaining amount was disbursed (in 2 installments) in subsequent months without my knowledge and signature.
Builder upon receiving entire amount, systematically avoided the construction activites and now left in the midway with still lot of work pending. When approached, he will settle the issue in the Court of Law. However, am paying the EMI regularly for no benefit in return.
As the Advocates, i approached so far was not professional enough to settle the issue ASAP i.e. they are customer hunter's for money, kindly help me in clarifying/answering the below questions -
1) As my flat issue is around 3 yrs old, can i approach the consumer court for help ?
2) If so, what's the process in approaching the court and getting settled the issue ?
3) How to find able lawyer, who can work professionally and help me in resolving the case ?
4) Can i take any action on ICICI Bank ?
5) Want to Reschedule the Loan Cycle i.e. stop the interest calculation on my loan, until the completion of my flat.

Note:- From the Disbursement Forms submitted by the Bank, i can clearly establish the Signature Forgery.

Thank You,
R.K.

My name is in defulater list , please remove my name from CIBIL

Credit card number : [protected]

without my knowledge , ICICI bank person debit the amount from credit card for health insurance , i am arguing with ICICI , But no respose , after six month gone in to the defaulter list.

i sent lot mails to ICICI Customer care , no rsponse , no response .

Pls do the needful

Hi Team,

I had been using an ICICI Credit card since 2008 and I had a Two Wheeler Loan as well in 2009 when my Two Wheeler Loan installments were paid off then I received a call from ICICI Lombard to get an Health Insurance Policy but I denied at the same time instead of they issued a Health Policy, even I did not receive a single paper of that policy. An amount of Rs. 6,000 was deducted from my credit card. I called many times in ICICI Lombard to terminate it even I discussed with the executive and he told me to drop an email to terminate it then it will be terminated automatically but actually it did not happen.

Then I decided not to pay anything for this, now I became a big Defaulter in CIBIL.
Please suggest me as earlier what would be in my favor.


Thanks,
Sandeep Roy
Cell: +91-[protected]