ICICI Bank Complaints & Reviews

Dear Sir,
I was working in ICICI Bank from the period 7th August,2008 to 19th Oct,2011 EMP ID 164994 in my service period i have given my best efforts to the company for the better out put, in 19th of Oct 2011 i have left the company with complying all the formalities and taken all the online and offline clearance and after a month when i am asking to the company for my reliving letter they are replying that i have loan pending, for which i am surprised .

All the clearance letter with full and final settlement letter with Zero loan liability letter received from the bank is attached for your kind perusal.In this matter i have given several mails to the company and even if to the MD and CEO but i have not yet received the reliving letter.
So requesting you to help me in this matter all the relevant documents are attached for your reference.



Siba Dixit
Cell-[protected]

Respected sir,

My Self Sarmukh Singh, My loan A/C Number is : LANNG[protected] , I Foreclose my loan amount of Rs Rs. 76600 /- ON DATE 20/10/2010,
under ICICI BANK PAYMENT FORECLOSER RECEIPT NO. 0054765, COLLECTOR ID : 004383. I have not yet received the NOC,
My phone number is [protected], [protected] and Email ID : [protected]@ymail.com.


Note: ICICI BANK PAYMENT FORECLOSER RECEIPT NO. 0054765 OF Rs. 76600 /- , COLLECTOR ID : 004383 ON DATE 20/10/2010

Waiting for reply of action taken by your good self.

I would appreciate an early response.


Thank You,

Warm Regards,

SARMUKH sINGH.

Present Correspondence Address:-

SARMUKH SINGH
H.No. 82,
VILL.: RAMPUR SAHNI,
P.O: PARTAP NAGAR,
DISTT.: ROPAR.
Pin- 140125,
NANGAL TOWN SHIP.

GSM : [protected],
[protected],

Email ID: [protected]@ymail.com

This mail is in regard to a SR lodged on 04.02.2012 ( Sr No.[protected] complaining that my BSNL Bill is not uploaded for payment. I have been using the Internet portal for the past two years to pay my LICI premium and BSNL bill and to be honest there was no issue , only on 02.02.12 I got a call from BSNL stating that the bill for January is unpaid , I checked with BSNL and they confirmed that there is no payment from the Bank. I called up your Phone banking team and asked the phone-banking officer the reason why the bill was not uploaded. I even said that I am OK if I need to pay the bill from my end only this time but please ensure that once I pay my bill from my end it should not get debited from my account and next month it should be debited as it was happening all these days. I was told that I would get an update on my mobile as soon the update is available. I called up again on 07.02.12 and this time I was told that the TAT for a SR is 5 working days. I called up again on 10.02.12 at 9.30am and the officer transferred the call to his so called floor Manager named JYOTI who was not at all polite and confirmed that I would get an update by 10.30 am on the same day . There was no update so again called up on 11.02.12 at around 12 pm and asked about the update, the agent said that he would arrange a call back from his manager by half an hour. Call back was arranged because what according to me is that OUTBOUND calls do not get recorded . However I did get a call back and surprisingly from the same person Ms JYOTI ( based in Mumbai ) and she informed that the Sr is already closed and I need to pay the bill. She was rude on the call and her behaviour is not acceptable. I want to know why I did not get any update ( If the bill is not paid within 15th BSNL Barrs outbound calls and I would have to pay a Late fine anyhow )and why did it took 7 days to inform that I need to pay the bill from my end. This a perfect and burning example of ' khayaal aapka 'right ? So basically calling up the phone banking is wastage of time and money because its not a toll free number . I now like to know whether next month I would face the same issue or not.
Please revert because I have to rethink whether I and my family members will continue to keep relationship With ICICI or not.


With regards,

SUBRATA DUTTA

While going through my records I have found some certificates of ICICI Safety Bonds March 2001. It seems that I have not received any payment for the same as the certificates are lying with me. Would be very happy to know the status of the bonds. The Certificate nos and amount are given below.

101627 to 101630 face value Rs.6750/- Each
101631 to 101634 face value Rs.6750/- Each

ICICI Direct deactivated my account without informing me. I had submitted PAN card verification form along with the proof with their executive in September 2011. Still they deactivated my account at the beginning of January 2012 and I was unable to log in and trade. I had to call them repeatedly until they informed me that I had to re-submit the PAN card verification form (they had messed up the first time). The executive who came to my home to collect the papers informed me that the verification will be processed in 3 days time and the account deactivation was not because of the pending verification and he would get it activated in 2 days time. I had to wait for 13 days before the PAN verification process was completed. I again had to contact the bank to question about the deactivated status of my trading account, this time I was informed that I had to apply for a re-activation of my account which would take 12 days. That is a total of 2 months deactivated state of my trading account. They make it very difficult to close the trading account with the bank as well.

I have had to re-submit my personal documents with the bank for 3 times over the past 8 years. They keep claiming that their records were lost. I am sure the bank will create a lot of problem during closing of trading and savings account with the bank as well.

Sir,

Since I Have not received ATM card Pin no.,Kindly provide me pin no.My ATM card no is [protected]

Baij Nath Tiwari

hi,
i did shopping in lifestyle,chennai(express avenue branch) there i did swipe but t got error like "try again" we did two times but it said like "try again".so i paid bill with my money there.but after some time my money got deducted twice.
please do consider my complaint and do favour.
thanks in advance

Dear ,
As your ATM m/c is install at our site (Zydus Cadila health care ltd, moraiya,Ahmedabad )
And we observe that the A/C install for ATM m/c is very haphazard condition , which is aesthetically look very bad,
We are complaining to you so many times, but till date no any action has been take at your end,

This is a very bad expedience with ICICI and there employee Mr.Anil chopara,Mr Parin who is handling this section and they have no any controll over there contractor.

If this is the situation of the repleted bank

I have taken a car loan from icici bank in november month, dut still i have not received the sactioned letter and my loan statement, when i talked in civil lines branch nagpur for my statement they are not ready to give.

Dear ,

I was using credit card of ICICI Bank, and made payment of the card in the month of may, but it didnt reflect in the system of the bank. I send the scanned copy of the amount deducted from my bank, then also i didnt got any kind of response from the bank repeatedly i complained but the result was same, i stopped doing payment and my card was blocked by the bank. My uses was 9000 only which increased to 17000.

I had done the settlement of my card after not getting any kind of response from the bank in 9500. After doing the settlement an extra amount of 16591 was debited from my ICICI bank account.

When I asked the customer care executive regarding this, he confirmed me that the amount of 16591 will be credited in my account within a week, but it is almost 12 days gone nothing has been credited in my account. When i try to know what actions are being taken for the credit of said amount they used to talk round and round kind of things, put me on hold, disconnect the phone line.

I am feeling very depressed and embarrassed with this kind of behavior of bank. Kindly help me out of this situation and provide me solution on urgent basis.

Regards,

Prashant Mishra
[protected]

MY NAME VARINDER GUPTA, I OPENED A SAVING A/C IN ICICI BANK AT HANUMANGARH JN BRANCH ON DATED 29.11.2011 MY A/C NO. IS[protected]. AFTER ABOUT 3 MONTHS BANK HAS NOT GIVEN ME MY ATM PIN CARD. MANY TIMES CONTACT WITH CONCERNS BRANCH BUT THEY NOT GIVEN PROPER RESPONSE. CALLING ON COUSTER CARE THEY DECLARE ATM CARD NO IS WRONG AND RESULT IN NILL.
VARINDER GUPTA - [protected]

Dear Sir,

I had ICICI bank credit card in the year 2003 and after that may be in 2003 or 2004 i could not remember , i lost the card and i blocked the card with in one hour by calling customer care.After some day i got the lost card and immediately and cut the same and thrown.

But suddenly yesterday day after 9 years i got a call from strange person saying the he is working in ICICI and i have outstanding of INR 22,823/- and he is harrasing me and using abusing words and he is asking me to give the present address.

When went to ICIC bank web site it shows the statement for INR 22823/-

I am totally upset and harassed by this ,even when i lost my card i didnt have any outstanding to pay .Please guide me how to proceed further.

Rahamathulla.M.J

Dear Sir,

I was holding the Credit card of ICICI Bank for around 2 and half years..6 years back i have settled the card and closed my card. Since then i haven't done a single transaction. Every now and then the ICICI collection department call and disturb and also they behave in an inappropriate manner.

Because of this i am having a bad CIBIL rating,and not able to process for any other things. Kindly help me to resolve this issue...I called up the customer service number in chennai....but not giving proper answer to resolve this issue...

Thanks

Pradeep

1) I had invested in six Tax saving bonds my bond holder no is[protected] certificate number 39755 . disticntive bond number[protected] in 2005. It had redemption date of 30-04-10 .
2) i had informed about change of ADDRESS following my posting out . I am yet to receipt any reply or maturity proceeds.
3) Kindly help to get the maturity proceeds.
ANAND SHAMRAO PARAB
USHA-SHYAM HOUSE,
271-288,RSC1A,GORAI 1,
NEAR SWAMI VIVEKANAND SCHOOL,
BORIVALI W,
MUMBAI 400091
TELE:[protected]

I am holding bank account with ICICI[protected] and in last one month, have got frustrated by their poor service.

My internet banking service was stopped (system identified that ID/Password was wrong) on around 28th december.
I called up the customer care and they harassed me - saying that I forgot my password. Then they reset my account and I was able to login with the same set of ID and Password. Still the customer care executive was not satisfied and I logged in and out atleast 3 times to make him believe that I remember my ID and Password correctly. Thereafter, system again identified my login as invalid and blocked my account.

Then they requested for the screen shot of error message, which I duly compiled and sent across. But the mail to designated email ID of ICICI bank got bounced. I informed the customer car executive of the same, but they kept writing emails that "please send the screenshot". This caused me a lot of mental agony.

Then the bank executive said that size of attached file cannot me more than 1 MB, so I compressed the file and made it 0.9 MB. Still the mail is getting bounced.

Further, the bank promised to send an executive to my place to collect the error message. That person just harassed me over telephone and I received email from ICICI asking for my current address.

Please note that, even after sending the address 4 times to all the concerned addresses (on email) I have been repeatedly asked to send my current address. And these frivolous emails came from same email ID to which I sent my current address.

It has been more than a month since I have not availed internet banking services and it has caused me lots of inconvenience and I have incurred unwanted transaction cost to do the fund transfers.

There has been frivolous phone calls and emails from ICICI bank which has caused me a lot of inconvenience.

I urge all of you who read this email to spread the word, you might be a victim too….if not by ICICI then by some other bank.
Lets empower the customer and teach these banks a lesson.

Hi,

I have written before to care ICICI bank ( [protected]@icicibank.com and [protected]@icicibank.com) but have got no reply.
Trying to call the customer care but saying tried maximum limit.
Due to emergency I have shifted to Kolkata and haven’t paid the Monthly bill for 6-7 months. But I have paid the amount of Rs1,520, the minimum limit last month ( January 2012).

I am waiting for this month bill and I will pay minimum amount for next 2 months and then I will pay the whole amount after May-June 2012, as I have financial issue.

A guy saying himself Recovery Manger saying I will have to pay the whole amount. I am getting call from him also he is saying he will call my office. I said Do what ever you want to do. I will pay according to the monthly statement.
I am getting call from the number[protected] and[protected]. The name of the guy is Ajit.
As far as I know is that I need to pay ATLEAST the minimum amount of the bill. Please clarify.


Regards,
Sadhak

Respected Sir,

I would like to inform you that i worked as an Associate in ICICI First source Kalamaserry Office . (Vodafone Customer Care) for 2 Years (During the period: 02/02/2007 to 26/02/2009). But for the time being i have not received my Provident Fund. For the Past 1 year i contacted many times in First Source (Kalamaserry Office) to know my PF Status. But i didn't get any Positive response. I submitted my PF application at the time when i resigned. After Two Year again i submitted the PF Application as per the instruction from First source.
My PF Number is MH/46430/20592, Employee ID in First Source: 400588


Kindly check and send back me a reply as soon as earlier.

My Savings Bank A/c. No.[protected] ICICI Bank, Main Branch, Rajkot (Gujarat)
My credit card a/c [protected] with ICICI Bank, Main Branch, Rajkot (Gujarat)


I wish to infrom that on going through my statement of account for the above Savings Bank Account is observed that :

On[protected] an amount of Rs. 9148/- is debited from my said account.

In this regard I wish to state that few time back i.e. on[protected] there was one SMS on my mobile stating that a sum of Rs. 5499/- is to be deposited with Dining Plus - Mumbai. Against this SMS I have neither given any confirmation nor any authorisation to anybody i.e. my bank or the party from whom the SMS was received.

The cause of addressing you with communication has arised as after reciept of statement of account with entry
of Rs. 9148/- showing debit on dated[protected] the facts came to my knowledge about some illegal transaction has taken place without my consent or authorisation to anybody.

Under such circumstances I request to kindly look into the matter seriously and arrange for credit of the
amount of Rs. 9148/- which are wrongly and unauthorisedly debited from my account.

An early action in the matter is awaited please.

MUKESH HIRPARA

Hello,
I am Jayashree Patel and had a salary account with ICICI Bank since the past 4 years. On the 5th of January, Sunday, I received a text message stating that 44,000 INR has been withdrawn from my account, while the atm card was with me. I immediately called up the customer care and the person on the other end blocked my card without even giving me any complaint number. He was kind enough to inform me that its been done from a Jayanagar 9th Block, ICICI ATM. The police won't take an FIR unless the bank manager gives it in written that a fraud has been commited. Judging by the number of cases I have studied, it is a foregone conclusion that there is any justice left in this system. Apparently encouraging as banks are to sign up for bank accounts and shopping, and thousands of atms across city, they would not hear your plea if something like this happens to you. I would definitely think if this could happen to somebody who essentially believes in being an alert customer, it could happen to anybody and then, these "Hello madam, open your accounts with us" banks would not even have courtesey enough to respond to your queries. Better go back to historic ages and be responsible for your cash. Banks are definitely not safe. What I would like to know is, how is it our fault if
1. There is not even a security guard stationed outside an atm machine.
2. People can apparently enter and tamper with atm machines.
3. People can wear helmets and walk into an atm and steal your hard earned money.
4. Are not atms services provided by banks and hence making them their responsibility.


I would suggest all my collegues to close accounts with ICICI. Though this happens in any bank, ICICI is worst when it comes to taking liability.

I AM NO WAY CONNECTED TO YOUR BANK.YOUR BANK STAFF, MR.SUGUMARAN, phone :[protected] TEAM LEADER,EMP.# 88085, ICICI BANK,AMBATTUR,CHENNAI CALLED ME ON 04TH FEB 2012 AT 16.35 HOURS ON MY MOBILE, AND ASKED ABOUT MR.SUNDARA HARI KRISHNAN DUES, AND THREATNED ME DARE CONSEQUENCES AND USED SOME UN PARLIAMENTARY WORDS AGAINST ME. WHY, THIS TYPE OF TORCHER GIVEN TO ONE PROFESSIONAL, WHO IS NO WHERE CONNECTED TO ICICI BANK LIMITED ? IF PROPER ACTION IS NOT TAKEN BY YOUR BANK AGAINST SUCH ROWDY TEAM LEADER MEANS,OUR DISTRICT BJP UNIT WILL TAKE THIS COMPALINT TO POLICE DEPARTMENT AND WILL FIGHT DEMOCRATICALLY AGAINST THE ROWDY BEHAVIOUR OF ICICI BANK STAFFS.

R.S.BALAJI,B.COM.,I.T.P.,(LL.B)
AUTHORISED INCOME-TAX PRACTITIONER,
DISTRICT PRESIDENT,AUDIT WING,BHARATHIYA JANATHA PARTY, KANCHEEPURAM DISTRICT,
SECRETARY,TAMBARAM CONSUMER PROTECTION SOCIETY.
# 95B,RAJAJI ROAD ,TAMBARAM WEST,CHENNAI 600 045. PHONE :[protected]