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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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K
kvpaulson
from Chennai, Tamil Nadu
Mar 13, 2012
Resolved
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Resolved

Kanjoor
22 February 2012

ICICI Bank Limited
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda,
Serilingampally,
Hyderabad – 500032.


Dear Sirs,

Re: Settlement of outstanding payment against Credit Card


I have been communicating with your Customer Service Executive since beginning of January for the statement of account to enable me to settle the outstanding dues against the Credit Card issued to me when I was working with GARUDA INFOTECH, A-2/6 SAFDARJUNG ENCLAVE, NEXT TO RAMA MOTOR SHOWROOM, NEW DELHI 110 029. I left Delhi in December 2004 and later on I came to know from my former employer that you had issued legal notice for the pending payment against the said credit card.
Neither I have the card with me nor do I remember its number. I would like to settle the payment with you and have my name cleared from CIBIL Credit Card Defaulters List.
Please send someone to my residence at the earliest. Address is mentioned below.
In case you do not have anything on me in your records, please send me a no due certificate, informing that the said credit card account has been closed as per your records and there is no further amount payable by me on the same and that my Credit Bureau record will also be updated accordingly.


Thanking you,

(Mary Varghese)

George Varghese
Kottaviruthil House
3/324B, Kozhikkadanpady
Kanjoor P.O. 683 575
Kalady
Ernakulam Dist?
Kerala
Aug 13, 2020
Complaint marked as Resolved 
Hi,

Please send us your contact number at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '2775253' in the subject line.

Regards,
ICICI Bank Customer Service Team
Why should I give my telephone numbers ? To receive abusive telephonic calls from your collection agents ? The address is good enough to come and collect the payment. Moreover, I leave for Qatar on 29th of this month. If you are genuinely interested to settle this issue, please depute your agent to collect the payment. If not, please issue a "No Due Certificate" to enable me to clear my name from CIBIL. If you cannot collect the payment or issue NDC, I will be forced to file a case against your bank.
Hi,

We are from the Customer service team, we would want you to share your contact details with us, for us to contact you to address your concerns. You can write to us at [protected]@icicibank.com with your contact details and also the preferred timing you would want us to call. Our official will contact you at the earliest possible.

Regards,
ICICI Bank Customer Service Team
I will not be making any payment as ICICI failed to prove that I owe money to them.
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    K
    k s patel
    from Himatnagar, Gujarat
    Mar 12, 2012
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    Address: Sabarkantha, Gujarat

    ATM COMPLAINT
    I am Kamlesh patel and I have a joint account with my wife at SBI . The SBI account No is [protected]. On 7march 2012 at mahetapur,himatanagar icic Bank ATM Gujarat. I tried to withdraw Rs.2, 000/- but the ATM was not working and no money came out. On 07 March 2012 when I withdrew Rs.2, 000/- from SBI ATM at mahetapur,himatanagar icic Bank ATM Cantt I noticed that One entried of Rs.2,000/- each has been debited in my account there Rs.2,000/- has wrongly been debited.
    Hi,

    We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy.

    Regards,
    ICICI Bank Customer Service Team
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      N
      nicestarin
      from Hyderabad, Telangana
      Mar 12, 2012
      Resolved
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      Resolved

      Address: Maharashtra

      I am holding account with ICICI Pune since last 10 years. One of the pathetic customer service ever experienced. They blame customer or third party for their inefficiency in providing services. I requested them for my HDFC home loan EMI to be paid through ECS. They verified my signatures at ICICI Bangalore and deducted some money for providing that service. Its been 3 months now and they haven't activated ECS till now. My hdfc ecs have been returning unpaid since then.

      Called customer care some executive replied everything is perfect from our end. HDFC hasn;t sent request. It was false information she was providing. Before calling them I had recieved an sms saying your ECS has returned unpaid. Do customer care executives have any idea what they are talking. No empathy. You don't feel you are talking to some human being.

      Called customer care they say you speak to bank. Bank people never pick up phone(what a laid back attitude).

      I sent email to [protected]@icicibank.com explaining whole problem. They responded explaining there inability to help because I sent mail through yahoo email(public). Atleast they could have called me on my phone. They don't even bother to help. Again laid back attitude.

      I sent UNHAPPY sms to 5676766. I recieved call from ICICI rep saying she will help and will call back. I even gave her speed post details through which ECS mandate was sent to Pune branch. Till date haven't recieved any response from them. What is the use of making false commitments? Customer care representatives at ICICI don't know anything about banking. They are clue less about whats happening. No proper coordination among themselves.

      I am really upset with this bank. Please don't bank.
      Aug 13, 2020
      Complaint marked as Resolved 
      Hi,

      We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2767019' in the subject line.

      Regards,
      ICICI Bank Customer Service Team
      hello this is Durga Dutt Jha s/o shri Shakti Nath Jha at the resident of D 17/78 Dashaswamedh ghat varanasi, u.p. and ex employee of a.t.s.servicesprivet limited(winning solution), a-30 mathura road, mohan co-operative industrial area, new Delhi-110044. in the year of 15th december 2005 to 15th april 2006.
      i had submited number of application and visit in my offices and concern(sugested by h.r. officers of ats services pvt.ltd.) bank branches.but i got nothing money as my e.c.s. and provident fund collectioned money.
      kindely pay me in my panjab national bank saving account.
      Three times ICICI bank collected me ECS unpaid charge from myself, due to not maintained seficent amount for payment of EXide life insurance
      Three times ICICI bank collected me ECS unpaid charge from myself, due to not maintained seficent amount for payment of EXide life insurance
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        S
        sunil r phale
        from Mumbai, Maharashtra
        Mar 11, 2012
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        Address: Maharashtra

        My Name : Sunil R Phale Email. [protected]@rediffmail.com I took a loan in 2006 to purchase platina bajaj motor cycle for 3 yrs. I paid up all instalments till 2009 some times irregularly but completed in 3yrs. Now in the month of march 2012 they are saying/demandig Rs.6400/- against cheque bouncing charges, & not giving me NOC of my m/cycle. I demanded before for NOC they told me by post or by courier we will send it to you. Now after 3yrs. they are demanding Rs. 6400/ What to do? .
        Hi,

        We are sorry to hear about your experience. We have made a note of your email id. We'll contact you and work to address your issue at the earliest.

        Regards,
        ICICI Bank Customer Service Team
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          M
          manish vaswani
          from Ajmer, Rajasthan
          Mar 10, 2012
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          Address: Ajmer, Rajasthan

          NAME: Manish Vaswani
          EMP.NO: 82671
          D.O.J: 15/06/05
          LAST WORKING DAY: 14/01/06
          APPLY FOR PF ON 18/10/2011 TILL DATE I HAVE NOT RECEIVED.
          Hi,

          We are sorry to hear about your experience. We have made a note of your employee number. We'll contact you and work to address your issue at the earliest.

          Regards,
          ICICI Bank Customer Service Team
          Hi,

          Please write to us with your contact number at [protected]@icicibank.com and we will get in touch with you. Kindly refer "2766980" in the subject line.

          Regards,
          ICICI Bank Customer Service Team
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            K
            krupakarram
            from Chennai, Tamil Nadu
            Mar 8, 2012
            Resolved
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            Resolved

            Address: Coimbatore, Tamil Nadu

            I am an accountholder in ICICI bank for more than 10 years under account number[protected]. I am a privileged customer. I noticed an amount of Rs.109/- was debited in my account towards debit card fee for card no. ending 4591 and another entry of Rs.109/- (Debit) towards debit card fee for card no. ending 6153 on 03.02.2012. At present I am having only one debit card no. ending with 4591. Card number ending with 6153 was a silver card issued by ICICI bank two/three years after the opening of SB account and subsequently the same was upgraded to Gold card – No. ending 4591 – during Sept.2005. As per the instructions of the ICICI Bank phone banking official, I destroyed the silver card on receipt of new upgraded card. Complaint to the Bank thro e-mail and phone banking is of not attended to.
            I wish to inform that, the card fee charged against card no. ending 6153 is not in order and I request for the reversal of the same.

            Yours faithfully,
            R.KRUPAKAR
            Aug 13, 2020
            Complaint marked as Resolved 
            Hi,

            We are sorry for the inconvenience caused to you. We have made note of your account number. Our official will get back to you soon.

            Regards,
            ICICI Bank Customer Service Team
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              D
              dibya singh hota
              from Mumbai, Maharashtra
              Mar 7, 2012
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              Address: Mumbai City, Maharashtra

              RESPECTED PANNEL OF JUDGES, CONSUMER CASE

              AS, I WAS ,NARRATED, YOU, CAN, SEE THE PROOF,THE CONTENT,WRITTEN, FROM A CORPORATE ,OFFICIALS, MAIL.PLS SEE.MY ADVANCE DECLARATION, POSSIBLE,THREAT TO MY ,LIFE.


              Dear Official,


              Again, you are writing, all, complcated, ,message. I asked, simple, question, ,as to ,from, whom, should, I obtain, a letter, proving, my money, was deposited, by me, need to be approved, by a , law enforcement, competent, authorities.

              Then, what, provokes, you, to mention, a example. My knowledge, about, LAW, enforcement, is ,situational, ,gravity, of situation, accordingly, from A FIR, to , CIVIL, CRIMINAL, CONTRACTUAL, related, cases, and accordingly, SOME one, has to , contact, the authority.

              Now, Why, repeteadly, you, are ,writing, in, your mail, any, adverse, situation, happen, during, the process, loss ,of any thing, meand, from, a LAW Qualified's, prospective, if I will, inculcate, your, meaning, of ,this very official mail, it indicates, I am, being, given, threat, on my , life, my asset, any thing.

              for, merely, due, to the , high ,official ego[ EDGING...GOD...OUT], this mail, prefers, to be, winning, a argument, and, does, not ,make ,much, of a ,difference.

              I, have, already, filed, defamation, case, for, this, worst, ever, treatment, ,to a customer.

              REGARDS

              DIBYA SINGH HOTA

              BHUBANESWAR-751013


              [ THE ,DUE, I HAVE, TO ICICI BANK, IS , RS 15,000/-[RUPEES FIFTEEN THOUSAND, OS, FOR,THE ,VISA, CREDIT CARD]

              THE, DUES, YOU, ARE, REQUESTED, BY ME, 34 OF ,MY MAILS, RS 22,500/-

              [WITH, A _7500/- INR[MINUS], THE BANK, NEED TO PAY,ME]

              YOUR BANK, HAS, SPOILED, MY IMAGE, YOUR , BRANCH, PEOPLE, NO OF PEOPLE, SPYING, MY, MAILS, DESPITE, I REQUESTED, TAKE , IMMEDIATE, ACTION]

              THE, DAMAGE, CAUSED, DUE, TO THE CAUSUALNESS, OF BANK, IS , UNCOUNTABLE, EXCEPT,THE DAMAGE ,DEFAMATION, PETITION.

              AND, YOUR, THREATEN, LETTER, SIGNIFIES, OTHER, CLAUSES, AND, IN ADVANCE, I DECLARE, INCASE, ANY, SUSPECTED, HARM,HAPPENS, ON ,ME, SLIGHTEST, DOUBT, YOUR, BANK, WILL, RESPONSIBLE.

              I AM, A CIVILIAN, A ORDINARY, EDUCATED CITIZEN, A LAW ABIDING, RESPECTING, TO CONSTITUONAL, RULES, IS MY PREROGATION. I WILL, NOT, ALLOW, AUTOCRACY, TO HAPPEN, ON ME,DUE, TO SHEER, MY ,VOICE, IN A ,COFINED, HIGHLY ,DIGNIFIED, FORUM, OF ,LAW MAKERS, .AND, I WILL, NOT, TOLERATE, THIS, THREATEN,TOO.

              DIBYA SINGH HOTA


              [ NEVER ,EVER UNDERMINE A PERSON, DUE, TO SHEER, ASSUMPTION, BELIEVE IN, REALITY]

              LOW MINDS...DISCUSS PEOPLE

              AVERAGE MINDS......DISCUSS EVENTS.

              HIGH MINDS......EXCHANGE IDEAS

              GREAT MINDS.......WORK IN SILENCE.




              From: Head Service Quality <[protected]@icicibank.com>
              To: Dibya singh Hota <[protected]@yahoo.com>
              Sent: Tuesday, 6 March 2012 6:22 PM
              Subject: RE:'ICICICARE=[protected]' debit card

              Dear Mr. Hota,

              We request you to write to us along with your contact details and preferred time of contact to enable us to assist you.

              We request you to take up the matter with Law enforcement authorities against the deposited amount. We assure that Bank will extend all the co-operation to them in investigation.

              However, we also take this opportunity to state that ICICI Bank is not liable for any loss whatsoever whether direct, indirect, incidental or consequential that you may incur as a consequence of your response to the e-mail in question and ICICI Bank will not entertain any claim that you may make in this regard for damages or for recovery of such loss or for compensation of such loss.

              We reiterate that ICICI Bank acts at all times with diligence, in good faith and without any intent prejudicial to the interests of its customers.

              Sincerely,

              Noor Jahan
              Office of HeadServiceQuality
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                D
                dibya singh hota
                from Mumbai, Maharashtra
                Mar 7, 2012
                Resolved
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                Resolved

                Address: Maharashtra

                DIGNIFIED CONSUMER FORUM,

                THIS IS, DIBYA SINGH HOTA, ASST PROFESSOR, BHUBANESWAR, INFORMING, TO YOUR KIND, PANNEL, THAT, AFTER, FRAUD,OF MY 65,000/- INR, MIS MANAGEMENT, HDFC CARD ,RELATED, ABUSING, HARASSMENT, AND, DESPITE, CAR LOAN, REPAYMENT, OFFER, OVER, STILL, AFTER, 34 , REGULAR, FOLLOWUPS, BETWEEN, 7TH, DEC, 11, AS I ,APPLIED, 30TH, NOV,11.

                DESPITE, MY ELIGIBILITY, DUE, TO ,THEIR, PERSINAL, GRAUDGE, THEY, KEPT,ASSURING, ONE OF ,LETTER, MENTIONED, AS, FOR ,1 ECS, DISHONOUR, DESPITE, MY MONEY,WAS, THERE, TO HONOUR, CAR LOAN, THEY, SENT, OPEN, ENVELOP, TO, SEND, THEIR, DIFFERENT, PEOPLE, TO ,SEIZE, MY ASSET, WHICH IS , APPROXIMATELY, RS 17,000,000/- INR, VALUE.

                FOR, THEIR, 4763/- ,ECS, DISHONOUR,AND, I HAD, PERSONALLY, DEPOSITED, MONEY, AT ,THEIR, NAYAPALLI, BRANCH, ON 22 ND,DEC,11. AFTER, THAT, THEY, SEND, YES ,7 MAILS, NO 3 MAILS, TO MY ,PL APPLIED, ON HDFC, USED CAR LOAN, AS THE ,PAYMENT, WAS, OVER, BY ,8TH, FEB,12,AS PER, AGREEMENT.

                NOW, DEFAMATION, SUE, AND, CONSUMER, COMPENSATION, COMPLAINT, OF 15 LACS, THE ,BANK, AUTHORITIES, ARE, SENDING, THIS , ,THIS ATTACHMENT, IS ,TODAY'S. WHEN, I ASK, THEY SAY, ITS, GOING, TO EVERY ,HDFC CUSTOMER.

                NOW, BEING, A LEGALLY,QUALIFIED, BEING, A PART OF, TEACHING, SUBJECT, AS I ,AM, IN DIFFERENT, PROFESSION, SO, I WANT, JUSTICE, FROM, GOVT OF INDIA, AND CONSUMER FORUM.

                DIBYA SINGH HOTA

                P,HD[MKT],MBA[MKT,HR],LLB,B,SC[BIO]

                BHUBANESWAR-751013








                Any queries related to your Loan, call PhoneBanking.

                Hide Details
                FROM:
                HDFC Bank
                TO:
                [protected]@YAHOO.CO.IN
                Message flagged Tuesday, 6 March 2012 4:01 PM
                If you are not able to view this mailer properly, please click here







                Dear DIBYA SINGH HOTA,
                We understand your need for regular updates on your loan. With HDFC Bank PhoneBanking you can get prompt solutions on all loan queries from the comfort of your home/office or while on the move in three easy steps.
                You can access Loan desk at PhoneBanking in 3 easy steps:


                [protected]




                Get Loan Account Balance
                Get details on EMI’s and apply for EMI refunds
                Enquire about interest rate, cheque or payments
                status and other charges levied
                Request for Welcome Letter, Interest Certificate,
                Agreement Copy or a No Objection Certificate
                Click here to know more

                200 Early
                Bird Prizes!
                Use PhoneBanking and win* a Lexus Watch.
                Offer valid till
                31st March 2012.




                Warm regards,
                Ramnath Raikar
                Head – PhoneBanking





                Ensure your current contact details are always with us, in case of change in mobile number/email Id click here to download the form & submit it at HDFC Bank Branch.Alternatively update your email Id by calling on our PhoneBanking numbers
                * Terms and Conditions apply | This facility is available between 8am to 8pm only.
                Please note: Do not reveal your passwords (TIN / PIN / IPIN) and confidential information to anyone, including staff / representative of the bank.
                If you do not wish to receive such e-mail communication from HDFC Bank in the future, Click here

                Please do not reply to this mail. This is sent from an unattended mail box. Please mark all your queries / responses to [protected]@hdfcbank.com
                Aug 13, 2020
                Complaint marked as Resolved 

                doing MBA in Bhubneswar — to claim my winning price money

                Sir,
                I have received a sms on 19th august 2009 at 14:57:45 pm that, "CONGRATS! YOU HAVE WON 250, 000 POUNDS IN 2009 DEMO (SHELL) INTL MOBILE DRAWS. WINNING #2, TO CLAIM YOUR PRIZE CONTACT DR. PEDRO VIA E-MAIL: [protected]@live.c" So please kindly give my winning prize money of Rs. 250, 000 pounds. If it so than i will be very greatfull to you. My E-Mail id, Phone number, name and address is given below. Thank You.

                DEBASIS SUBUDHI
                E-MAIL:- [protected]@yahoo.co.in
                Ph.No.:- [protected]
                Address:- Debasis Subudhi, c/o Ranjan Kumar Nayak, MIG- 115(Patrapoda), Bhagwanpur, Near Tomando, Bhubneswar-19
                DIGNIFIED CONSUMER FORUM,

                BEING, A SENIOR, PROFESSIONAL, MANAGER, ZSM-EAST, I AM, YET TO, RECEIVE, ANY, SALARY, AND, RESPONSE, ANY, RELIEF, LETTER, I REQUEST, YOU, IT A REQUEST, FOR FAST TRACK, JUDGEMENT, FOR, MY, SALARY, EMOLUMENTS, TO, RECEIVE, NHRC-VIOLATION, COMPENSATION, DEFAMATION, CASE.

                PLS, BE KIND, ENOUGH TO, ORDER, THE, COMPANY, TO PAY, MY DUES, CLAIMS, AFTER THAT, LETTER, OF RELIEF, AND APOLOGY, UNDER, PAYMENT& WAGES ACT.


                Fw: PMOS LETTER, OF ACTION, ON YOU, ON, MENTIONED SECTIONS- sec rem- hon supreme court,

                Hide Details
                FROM:
                dibyasingh hota
                TO:
                Maanav Herbal Ltd Ltd
                Message flagged Tuesday, 6 March 2012 7:06 AM


                ----- Forwarded Message -----
                From: dibyasingh hota <[protected]@yahoo.co.in>
                To: Maanav Herbal Ltd Ltd <[protected]@yahoo.co.in>
                Cc: Dibyasingh Hota <[protected]@yahoo.co.in>
                Sent: Wednesday, 29 February 2012 4:04 AM
                Subject: PMOS LETTER, OF ACTION, ON YOU, ON, MENTIONED SECTIONS

                Dear Sir S.K MAAN,

                Pls, be informed, about, letter, from PRIME MINISTER OF INDIA, dtd, 17th, FEB, 12.

                With PMO ID No 12/3/2012-PMP2/356869

                Where, in, this is, categorically, mentioned, is, THE Appropriate, action, pertaining, to my, claim, and, my, defamation, claim, money, your, EMPLOYER, need, to pay.

                With, this, I have, fulfilled, my comittment.

                If, you have, got slightest, doubt, you, can, confirm, from, PMO, the, intensity, of, the, injustice, you, kept, carried, on .

                Now, I will, say, I am, not a person, as per, your, Assessment, I will, cry, and, be silence, LETTER, With, alligation.

                GOOD LUCK

                DIBYA SINGH HOTA

                P.hd[mkt], MBA[Mkt&Hr], LLB, B, SC[Bio]

                ZSM-EAST, MAANAV HERBAL LTD

                PEERAGHARI, NATIONAL MARKET

                OPPOSITE MAANAV STHALI SCHOOL

                NEW DELHI

                [ Now, as per, my petition, THE COMPANY, IS LIABLE, TO, GIVE ME, COMPENSATION RS 5.00 LACS+ PENDING, SALARY& EXPENSES, 6.30 LACS+ NHRC VIOLATION, 1.00 ]=RS 12, 30, 000/- [ RUPEES TWELVE LACS, THIRTY THOUSAND]
                Dear Customer,

                We will look into your concerns from our end. We would require a few details to check your issue from our end. Please write to [protected]@hdfcbank.com with your loan account and contact details, details of the disputed charges and the reference number TTU[protected]. We will arrange for a representative to contact you.

                Regards, Customer Assistance, HDFC Bank
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                  I
                  indra negi
                  from Noida, Uttar Pradesh
                  Mar 5, 2012
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                  Address: Ghaziabad, Uttar Pradesh

                  sir
                  I am INDRA NEGI having an a/c in the BOB (ACCOUNT NO.- [protected])
                  when i tried to withdraw Rs. 1500 on 03/03/2012 around 2:00 pm from the ICICI atm BALU PURA, GHAZIABAD(AIM ID STCH9550), money deducted from MY ACCOUNT but no cash received, kindly help me out.

                  my mobile no . [protected]
                  e-mail- [protected]@gmail.com

                  thanks
                  Hi Indra,

                  We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy.

                  Regards,
                  ICICI Bank Customer Service Team
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                    prashant kattukar
                    from Jabalpur, Madhya Pradesh
                    Mar 5, 2012
                    Resolved
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                    Resolved

                    Address: Bhopal, Madhya Pradesh

                    Dear Sir,

                    I am a customer of ICICI Bank branch New market Bhopal My account No is[protected],I have a problem to use ATM machine at Jinsi Choraha (City Center Building)Bhopal (M.P) ,due to power factor daily 8 AM TO 11 AM power is not available ,If i Use another ATM machine they will charge 20 Rs per transaction.Only One ICICI ATM is available near by my home ,Please install proper generator, Any other power backup there,

                    Why i am suffer?
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Hi,

                    We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      RameshRK72
                      from SUMERPUR, Rajasthan
                      Mar 3, 2012
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                      मैने दिनांक 02-3-12 को ICICI के मेरे बैंक खाते से ONLINEPAYBILL, PAYMENT ID 29713623 के द्वारा ऑनलाईन मेरा मोबाईल(PREPAID BSNL[protected] रुपये 55 का रिचार्ज कराया था। मोबाईल रिचार्ज नही हुआ। बैंक में राशि कट गयी।
                      Hi,

                      We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        manoj12344
                        from Chittur, Kerala
                        Mar 2, 2012
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                        Address: Raisen, Madhya Pradesh

                        my ICICIC debit visa cad on line recharge blocked. why did do unlock my card
                        Hi Manoj,

                        We apologize for the inconvenience caused. Please email us your contact details at [protected]@icicibank.com and we will get back to you . Please refer '2731752' in the subject line.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Aleyamma
                          from Bengaluru, Karnataka
                          Mar 2, 2012
                          Resolved
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                          Resolved

                          Address: Rangareddy, Andhra Pradesh

                          Sir,
                          On 30/01/2012 while withdrawing cash from ICICI ATM near Old Alwal, of Rs. 5000 instead of 5000 i received Rs.4300/- due to ATM count error and place compliant with Call center 4 time and given written compliant as well as. But now the bank is telling account to Bank record it is successful transaction. Kindly help me get back the amount Rs.700/-

                          Gunasekar
                          on behalf of account holder.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          On 5th April 09, I attempt to withdraw Rs 5000.00 Cash From SBI ATM (Near Thane West, ATM ID - S1CN00905601 & 2 ) using my ICICI debit card ([protected]). Due to some unknown reason my transaction can't able to process and I cant able to withdraw my money also. Subsequently I got an SMS from the bankers that my account has been debited Rs 5000.00 and I confirmed the same by checking my account status. Immediately I launced a complaint on 8th April 09 (complaint No: SR[protected] report the same to deposit back my money. They inform us within 12 Working days the amount will be credited back to my account, but as on today I have not got my money back. Subsequnet remainders and followup are made with the bankers, still no development.
                          Dear Sir,

                          Actually my friend has transferred some amount from net banking, ICICI bank, the problem is that by mistake he transferred the amount to Acc No:3978 canara Bank, Ramanathapuram Branch, Tamil Nadu rather than Acc No:3978 Karnataka bank, Ramanathapuram Branch, Coimbatore, Tamil Nadu, whats the procedure to refund the money?Thanlking You.


                          yours Faithfully,

                          Ram Nainar S
                          Hi Aleyamma,

                          We regret the inconvenience caused.Please email us your contact details at [protected]@icicibank.com and we will get back to you . Please refer '2730182' in the subject line.

                          Regards,
                          ICICI Bank Customer Service Team
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                            pradeepbeerelli
                            Feb 29, 2012
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                            Address: Bangalore, Karnataka

                            Hi

                            Rs 28/- was debited from my ICICI bank account thrice, stating the debit as
                            POSDEC CHG/15-01-12/9460/25ST3. please let me know why was this debited..

                            Regards
                            Pradeep
                            Hi Pradeep,

                            We apologize for the inconvenience caused.Please email us your contact details at [protected]@icicibank.com and we will get back to you . Kindly refer '2724172' in the subject line.

                            Regards,
                            ICICI Bank Customer Service Team.
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                              prashant awaskar
                              from Mumbai, Maharashtra
                              Feb 28, 2012
                              Resolved
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                              Resolved

                              Address: Raigad, Maharashtra

                              Honorable Consumer Court.

                              Through this forum and portal I would like to bring to your notice that ICICI Bank Credit Card division through their so called Recovery agents (all are goons & notorious elements) is troubling the family members of the so called their customers.
                              I Prashant Awaskar used to have credit card which I blocked long time back may be 1-2 yrs back with due settlement. I never went for any card with them but have Banking Account which is running fine. But after 1 year my sister & my wife started getting calls from ICICI Bank Credit card division saying his brother i.e. me has misused credit card long time back and now there is due amount against his name.
                              They started asking for my mobile no from her. As the said agency seems to be unprofessional and very disrespectful to her in their language. My Sister asked ICICI Bank team for sending a written communication through bank in case there is any issue.
                              Instead that guy(shekhar) / lady(sweeta) kept calling them for almost month now. Today even the said agency and goons started threatening her to inform her office about all this issue.

                              The said agency belongs to ICICI BANK has the following telephone nos.
                              [protected] / [protected] / [protected]

                              She (my sister) is getting calls from these nos. and the said team is misbehaving and using abusive language. We have already registered the case with POLICE and also filing case against with ICICI Bank Credit Cards in the honorable court.

                              Actually I obeyed to icici bank till last year feb.2011, so I got email of my total due amount i.e. Rs 21k. That time teams were chasing me for the same recovery & finally I had given 15k to their collection guy as per final settlement (on phone call) on 15th feb.2011. So after that I was waiting letter from icici (called settlement letter) yet not come to me. Then after I transferred to any other location for job. Now almost after one year again we are getting call from agency for outstanding for same account of 25k. I can’t understand if my account is already settled in last year. So how I can pay more money to icici either that agency misguide me in last year or some major problem in their team management so why should I suffer this all. This is not done well with customer at all, I am sorry to icici bank I will not going to pay any money to you.

                              Meanwhile this article we filing as case in consumer court on pretext that why Bank and their goons harass innocent people who has no connections with their product? This is also for the knowledge of general public as well so that they can be aware of such banks and their unwarranted team and acts.

                              I hope that ICICI BANK CREDIT CARD division taking note of this and will take action against the said nos.?

                              Regards
                              Prashant Awaskar
                              [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              ICICI Credit Card — MISGUIDENESS BY THEIR OFFICIALS

                              HI, I AM SOURAV BEDI FROM AMBALA, ICICI CREDIT CARDS OFFICIALS MISGUIDED ME DUE TO WHICH I AM FACING PROBLUMS. I HAD MADE FULL N FINAL SETTELMENT.BUT DUE TO THEIR LACK OF KNOWLEDGE MY FULL N FINAL SETTELMENT DECLINED.NOW THEY ARE ASKING ME TO PAY THE BALANCE DUES, EVEN I HAD SEND MY COMPLAINT TO THEIR HEAD SERVICE QUALITY DEPARTMENT, THEY ALSO REFUSED TO HELP ME OUT . MY COMPLAINTS DETAILS ARE BELOW-

                              I had made full n final settelment from collection person Mr.Rohit (Agency Executive) at ambala branch.He made two installments.First installment i made by cash and second by cheque dated 1.1.2009.On 1st janunary 2009 cheque has been cleared.But now they are sending me statements that i had to pay more and also told me that your full n final settelment is cancelled.And the reason for cancellation is that i have to deposit my balance amount before or on 28th December 2008 as per my letter.As per my letter i have to pay Rs.4000/- on or befor 28.11.2008(1st installment) and Rs.9000/- on or before 28.12.2008(2nd installment).But Mr.Rohit told me before taking cheque that it doesnt matter as we are taking your cheque on 28th December 2008.I do have a payment receipt also which clearly mentions the date and amount of the cheque.when i called Mr.Rohit regarding statements, he told me not to worry, but he didnt do any thing.when i want to ambala branch for clarification his senior miss Hitakshi(Collection Manager) told me there is no other option for you, you have to pay the balance ammount.Sir please you tell me where i am wroung.As per ICICI BANK officials i had made the payments.Now they are asking me to pay more. Sir Please guide me and help me what will i do.As they had misguided me due to which i am suffering.
                              Hi Prashant,

                              We regret the inconvenience caused to you. We have made a note of your mobile number. We'll contact you soon to assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                AbhiVaidya
                                from Pune, Maharashtra
                                Feb 28, 2012
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                                Address: Mumbai City, Maharashtra

                                27/01/2012 twice POSDEC CHG/04-12-11/2214/25ST3 deducted from my account.

                                I am not at all aware of this and was not aware what is this.
                                They didnt even mention what type of transaction is that.
                                Also the link on icici-bank site for 'Fees/Charges related' is not working properly.
                                Hi Abhi,

                                Please email us your contact details at [protected]@icicibank.com and we will get back to you. Please refer '2720497' in the subject line.

                                Regards,
                                ICICI Bank Customer Service Team
                                Deduction in my a/c
                                1) POSDEC CHG/24-05-12/2871/25ST3 28.09
                                1) POSDEC CHG/24-05-12/2871/25ST3 28.09
                                3) POSDEC CHG/24-05-12/2871/25ST3 28.09

                                why the ICICI bank deducted 3 times this transaction. I want the valid reason and return of amount to my account.
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                                  T
                                  t1245p0
                                  Feb 27, 2012
                                  Resolved
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                                  Resolved

                                  Dear NRI customers

                                  Just want to share my experience with ICICI - money to India - Demand Draft not delivered yet and money is not returned.

                                  I started the transaction on Jan 21st.

                                  DD was ready on 31st - 10 days to prepare one DD. and courier company picked Demand draft on 1st .

                                  Courier company not delevired the DD and reason is

                                  Feb 2 2012 12:27:12 LONG ROUTE - CONSIGNEE FAR OFF

                                  Feb 1 2012 20:42:41 NO TIME FOR DELIVERY TODAY/DELIVERIES DELAYED.

                                  I have been contacted with customer support via phone and via email

                                  10 Phone calls to customer service department

                                  2 peoples names are - Ansawr and Gayathri Krishana.

                                  21 email’s so far and person names are .., Sabeeta Santwani ,Meena Sharma,Vijay Mungal,Unnati K,Preshetha Unmesh

                                  I been requesting pls send my money to bank account for last 1 month. - no actions ..,

                                  Yesterday i discussed with my attorney and given my all email copies and Phone recorded conversions - for next course of actions.

                                  One DD transactions with use less bank - vaste of time..,

                                  My friends are recommending other options like - SBI , xoom , money gram ..etc - pay extra 2 $ - hassle free - best customer support - money will be on time.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  vijaya bank — not delivering money of demand draft

                                  i have submitted a dd of rupee 14700 in vijaya bank mnnit branch on 14 sept 2008 but i haven't get my money
                                  till now my dd is payable at punjab national bank chandauli
                                  my dd no 930152
                                  suerne
                                  Hi,

                                  We apologise for the inconvenience caused.Please email us your contact details at [protected]@icicibank.com and we will get back to you soon to assist. Please refer '2717777' in the subject line.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    B
                                    BISWADEEP ROY CHOWDHURY
                                    from Mumbai, Maharashtra
                                    Feb 26, 2012
                                    Resolved
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                                    Resolved

                                    Address: West Bengal

                                    SIR,

                                    PLEASE FIND BELOW THE DETAIL MAIL SENT TO NODAL OFFICER OF ICICI BANK. PLEASE HELP ME.

                                    This is to bring to your notice that I have my savings bank account no.[protected] for about last six years.
                                    Yesterday i.e. 25.2.2012 when I took a mini statement I found that my ledger balance is showing one amount and available balance is showing another amount. Immidiatly I had a word with customer care where in I am informed that my Rs. 22850 is blocked due to non payment of my ICICI Bank credit card.

                                    But to tell you that I have been regularly paying my installments of credit card no. [protected] and the whole installment is completed last December'2011 itself. Moreover I would also like to tell you that as per the collection agents that every month I have paid more amount than my installment amount as they have said that there is a excess payment due in the account. After completion of the installment I have again been called by the collection agent that minimum amount Rs1300 I need to pay and asper the guideline I have made the same payment.

                                    But instead of paying the required amount regularly how can the bank block my money and bank says that it will debit the same amount shortly.

                                    Moreover I asked the customer service officer that why have you blocked my money without at least informing me. In reply he said that we will block the amount and then inform you with a letter which you will receive shortly. I requested him to unblock the amount and if anything is due then to discuss and convert it to installments as I do not keep any dues with the bank. But instead it was refused and have been told that do anything the amount will not be unblocked.

                                    For your information and reference I would also like to tell you that I had two personal loans from your bank the loan account numbers are as follows LPCAL[protected] - L & LIJDV[protected] - L of which I have repaid in full without any problem so there is no question of non payment and have no intension to run away with the bank money.

                                    I am surprised about the whole thing and find it risky to keep a personal bank account with your bank as there is no security with you bank. Bank may do anything anytime. After some days it may also say that more amount is due and deduct or block some more amount without information. It seems that bank can touch personal account without information and take away money of the customers as there own will, moreover when my dues are regularly paid how can bank touch my personal account without standing instructions.

                                    What could have bank done If I did not have a personal account with the same. I always thought this is a friendly bank but have no idea that bank can touch customers personal account without information or permission from the customer.

                                    I think that it is not safe to keep account with your bank anymore and withdrew high transaction accounts and personal accounts of myself and my friends and family members if this problem is not solved Immidiatly.

                                    RBI does not have any such rule to touch customers personal account without informing the customer and deduct money.

                                    Therefore I will request you to look into the matter and solve my problem Immidiatly otherwise I will have to knock the doors of consumer forum for justice.

                                    Looking forward to the justice from your end.


                                    Thanks
                                    Biswadeep Roy Chowdhury
                                    [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    I have an account with ICICI Bank and a credit card holder also. I made a payment to ICICI bank for Rs.15000/- and as per their confirmation, I am supposed to pay another Rs.29000/-, which I confirmed that I will pay soon. But I realised that ICICI Bank has taken Rs.40, 000/- as against Rs.29000/- from my bank account.

                                    This is really cheating by ICICI Bank. When I mailed them for the problem, they are just ignoring it. Instead of giving proper reply, they are just telling some thing or the other that go there go here and etc.

                                    ICICI Bank is just ignoring to pay my money back which they have taken forceively. Please guide what to do next and drag the bank to court of law.

                                    Regards,
                                    [protected]
                                    I am in receipt letter from ICICI Bank and am further shocked to note its contents. I really do not understand as to how many more self contradictory statements will be coming from ICICI bank regarding one transaction of loan. In your subject cited letter you are now mentioning that the loan carries interest @ 8, 76% p.a. whereas your first communications received about one and a half year back in this regard mentioned the rate of interest is 18.75% on the said loan which was sanctioned and already stood disbursed and in the second communication you had mentioned that the rate of interest at which the said loan was sanctioned and disbursed is 9.41% p.a. Please decide at your end as to which of your communications is correct and then inform me of the same to let me know as to for how much amount, I am being cheated by the ICICI Bank.

                                    Secondly, my stand always had been that I had signed the paper book containing blanks in various forms/agreements, which was never ever denied by the bank in more than one year of correspondence exchanged. This fact finds a place in the complaint to the Banking Ombudsman also. For the first time the bank has come out, after about one and a quarter year that too with a fantastic story that “based on the receipt of application and agreement that was duly authenticated by you”. This story of the bank is obviously false. Had it been not false, the bank would not have come with the statements that the loan carries interest @ 8.75% and afterwards changing the stand and saying that the loan carries interest @ 9.41% p.a. and now 8.76% p.a. in the latest communication. Had the blanks in the agreements/documents were filled and authenticated by me as is being alleged now for the first time ever after more than last one year and four months of correspondence, the bank could not have mentioned three different rates of interest which this particular loan attracts in its three communications. Your averments in the letter dated 8/07/2009 that the loan carries fixed interest rate of 8.76% and your statement that the “agreement that was duly authenticated by” me is an afterthought and has come after may be by further fudging the documents, which are in your custody and control. Had the blanks in the documents/agreement/s been filled and authenticated by me, the bank could have sent a copy of the agreement to me during last one and a half year. The agreement has not been provided till date even after more than one year and a quarter year of my request for the same.

                                    The falsity and the hollowness of your statement that “CFOC forming a part of the first EMI has been recovered and is not in addition to the amount of the loan but only forms a part of the first EMI/Advance Installment.” is writ large and is in contradiction to the very first document i.e. the first Amortisation Schedule sent by the bank to me and is also contrary to clause 9 of the terms and conditions of loan, which clause 9 is reproduced below:

                                    CLAUSE 9 OF TERMS AND CONDITIONS OF LOAN:

                                    9. The number of advance Installments, as mentioned in the Application Form, paid by the Borrower/s to ICICI Bank (or its nominees) prior to disbursement of the Facility (or at any other time, as may be specified by ICICI Bank) shall be adjusted against the payment of the last Installments (of an equal number) or in any other manner as decided by ICICI Bank. The Borrower/s shall not be eligible to any interest on the amount of such advance Installments.

                                    Therefore, as per the terms and conditions of the loan, the bank had all the rights to adjust the advance EMI “in any other manner as decided by ICICI Bank" and does not have any authority or any right to treat the first EMI “in any other manner as decided by ICICI Bank”. Further the said first Amortisation schedule very clearly, correctly and specifically mentions the following:

                                    1. That the principal is Rs. 6, 57, 000/-.

                                    2. That the Advance EMI paid is Rs. 13, 664/-.

                                    3. That the outstanding principal after adjusting the advance EMI is Rs. 6, 43, 336/-.

                                    4. That the first EMI of Rs. 13, 664/- payable on 13.02.2008 consists of repayment of Principal amount of Rs. 8, 898/- and payment of interest of Rs. 4, 766/-.

                                    5. That the FCOC charges are Rs. 0.00 i.e. NIL.

                                    From the above it is ample clear that there were no FCOC charges payable by me, the first EMI could not and therefore did not contain any element of FCOC charges and the principal after adjusting the first EMI is inflated. Also it is abundantly clear that I had submitted the blank booklet signed by me and the blanks in the booklet have been filled now because if these blanks had been filled earlier then the bank could not have communicated three different rates within one and a half year of sanction of loan for a single transaction of loan.

                                    From the above facts, it also emerges that the bank, its Chairman, Directors and officers are not afraid of fudging documents even after the complaint to the Banking Ombudsman and also show that how far and to what extent, ICICI bank can go to, in cheating an innocent, gullible and fragile lady like me.
                                    Dear Mr. Kapoor,

                                    Kindly write to us at [protected]@icicibank.com, with the subject line as 'Customer Service - Loan'. Request you to provide the relevant details of your loan, along with your full name and contact details.

                                    We will be glad to assist you.


                                    Regards,

                                    Nazia Sayeed
                                    Office of the Nodal Officer
                                    ICICI Bank
                                    Its always a nitghmare for customers with not only ICICI bank, but with all multinational banks & companies.

                                    The customer becomes mad. I have that experience and still undegoing with very popular Multi National Bank in Bangalore for having taken a loan

                                    aginst property. These Banks should realize that themselves are the loosers, as these Banks canvass for customers, but unfortunatley the

                                    customers are squeezed once comes under the Banks ambit. For example, any borrower who is extremely prompt in the EMIs are monitered by

                                    Bank and enhance rate of interest with some reason or other besides charging hideen charges, The defaulters with these banks are subjedcted to

                                    severe severe punishment by using their muscle power. We in India have no choice but to bear with this. In the long term only we get experience

                                    and canvass not to have relatiomship with these Banks. K R PRABHU
                                    I had different experience ith this ICICI Bank in Bangalore. One of bank agents came to my door and canvassed for opening a SB a/c.

                                    I did and transacted for some duration in 2003 (if correct) in the said a/c. There was a balance of Rs 1800+ in the a/c.

                                    A/c was in operative on my own. I never thought that this Bank will cheat me by charging unexplained amount and showed debit balance

                                    in my a/c. Besides I not only lost my amount, but also liability. I approached the Bank for clarification with the concern officer available,

                                    who asked me to come next day as the manager was on leave. Then I sought an acknowledgment for my letter seeking clarification, but till today no

                                    reply nor any credit to my a/c. Better always do things in writing and obtain ack. and file case in the consumer court.

                                    K R PRABHU
                                    Hi Biswadeep,

                                    Sorry to hear about your experience. We have noted down you contact details & our official will get in touch with you soon to assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    I am also facing the same problem now.
                                    Kindly help me.
                                    Thanks.
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                                      jay_ramkumar
                                      from Mumbai, Maharashtra
                                      Feb 25, 2012
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                                      Address: Nagapattinam, Tamil Nadu

                                      This is jayaraman. I have taken a Home Loan(rural) from ICICI. I have been paying the EMI properly. I request the bank multiple time for the IT certificate they have not provided me the same. It is around 1 Lk loss for me. How do i go ahead with this problem.
                                      Hi Jayaraman,

                                      We regret the inconvenience caused to you. Please send us your contact details at [protected]@icicibank.com & our official will contact you soon. Refer "2712086" in the subject line.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        Sagar Jethwani
                                        from Mumbai, Maharashtra
                                        Feb 25, 2012
                                        Resolved
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                                        Resolved

                                        Address: Ahmedabad, Gujarat

                                        Hello,

                                        I tried to withdraw the amount from Non ICICI Bank ATM on 21st Of Jan 2012. The transaction was failed due to some reason. Hence, I logged a complaint with ICICI guys by calling to their call center. I was obviously charged for that. The resolution I received from them was pathetic, They told me that I have logged an incorrect complaint with them and was told that the transaction was successful.

                                        Further, I logged an another complaint second time complaint number (SR[protected]. This time my complaint was resolved and I received the Rs. 1000. However as per the RBI guidelines, I was informed that my complaint should have been resolved within 7 days from the date of transaction.

                                        As they guys failed to return the amount back into my account within 7 days.

                                        So as per RBI guidelines they are liable to pay me the compensation of Rs.100/ day, for the time period of (28th of Jan to 24th of Feb) which is for 28 days i.e: (Rs. 2800).

                                        So I am requesting them to credit my account with 2800(Compensation). If they are not able to credit the amount, then I will also charge them for the frustration I have been facing to receive this 1000 + 2800 compensation from them.

                                        Also, the more they will delay this matter, the more they'll have to pay (100/ day as per RBI Guide lines)

                                        Further, I have already escalated the issue to (Mr. Krishnan Govindan) and I was promised that my query will get resolved on or before 23/02/2012. However I have not received the resolution or any reply from him yet.

                                        Regards,
                                        Sagar Jethwani
                                        Contact Number : [protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 

                                        Kotak Mahindra Bank — ATM Transaction Failed (Compensation)

                                        Hello,

                                        I tried to withdraw the amount from Non ICICI Bank ATM on 21st Of Jan 2012. The transaction was failed due to some reason. Hence, I logged a complaint with ICICI guys by calling to their call center. I was obviously charged for that. The resolution I received from them was pathetic, They told me that I have logged an incorrect complaint with them and was told that the transaction was successful.

                                        Further, I logged an another complaint second time complaint number (SR[protected]. This time my complaint was resolved and I received the Rs. 1000. However as per the RBI guidelines, I was informed that my complaint should have been resolved within 7 days from the date of transaction.

                                        As they guys failed to return the amount back into my account within 7 days.

                                        So as per RBI guidelines they are liable to pay me the compensation of Rs.100/ day, for the time period of (28th of Jan to 24th of Feb) which is for 28 days i.e: (Rs. 2800).

                                        So I am requesting them to credit my account with 2800(Compensation). If they are not able to credit the amount, then I will also charge them for the frustration I have been facing to receive this 1000 + 2800 compensation from them.

                                        Also, the more they will delay this matter, the more they'll have to pay (100/ day as per RBI Guide lines)

                                        Further, I have already escalated the issue to (Mr. Krishnan Govindan) and I was promised that my query will get resolved on or before 23/02/2012. However I have not received the resolution or any reply from him yet.

                                        Regards,
                                        Sagar Jethwani
                                        Contact Number : [protected]
                                        Sorry for the above mentioned complaint. It was for ICICI Bank and not for Kotak Manindra Bank.
                                        Same thing happened to me. I tried to withdraw some amount from from Non- ICICI Bank ATM, from Kotak Mahindra Bank ATM. I didn't get any cash but the amount is deducted from my account. I posted complaint three times but the result coming is Transaction Completed successfully even though I didn't get any cash from ATM that time. I am waiting from two months still the deducted amount is not credited in to my account.


                                        Regards,

                                        Vishwanath

                                        +91 [protected]
                                        Hi Sagar,

                                        We understand that our officials are in touch with you to address your concern.

                                        Regards,
                                        ICICI Bank Customer Service Team
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