ICICI Bank Complaints & Reviews

Hi,

We have made a note of your ATM card number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2678039' in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — ICICI ATMS ARE VERY BAD

Dear Sir/Madam,

ICICI banks ATM are very bad service they providing from last 2 months , netkalapa circle(N.R colane) 3 atms are there, both 3 also not working this is very bad , please do the need full, please take correct action.

R.Sriharsha
[protected]

Dear Sriharsha,

We're from ICICI Bank and we'd like to clarify that the ATMs are currently facing some hardware and network issues. We are taking the necessary steps to remedy them at the earliest and apologise for the inconvenience.

Please write to us at [protected]@icicibank.com in case you need further assistance.

Regards,
ICICI Customer Service Team.

Dear Anil,

We regret the problem caused to you. We have made a note of your complaint. Necessary action will be taken at the earliest.

Regards,
ICICI Bank Customer Service Team

CAR LOAN - ICICI — NOT RECEIVED THE LOAN STATEMENT

MY ICICI CAR LOAN NO:LUCHE[protected]

KINDLY SEND ME THE LOAN STATEMENT FROM THE INCEPTION THROUGH MY E MAIL ID

THANKS AND REGARDS.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2677868' in the subject line.

Regards,
ICICI Bank Customer Service Team

my loan account statement for ladel[protected]
give my statemens date 15 jan 2012 to 15 nov 2012.
email add.[protected]@gmail.com

hi this is jagannatha, well i bought a miracle credit card from centurion bank of punjab, now miracle credit card, is icici bank, credit card, well i got a credit limit of 25 k i made a tranasaction of20k before making transaction i had called customer care askng for emi, they said yes, but after making a transaction when i had called miracle credit card customer care they said they have withdrawn the facility, evey month they charged me 1000 rs of intrest, so as on date i have paid intrest of 18k now i can pay the amount.. plz help me

I have recieved an SMS from ICICI BANK today on 12/4/2010 as the they have not recieved the ICICI credit card payment due .
Here I wish to inform you that the payment is already made by droping a cheque bearing No.004100 dated 8/4/2010 o[censored]nion Bank of India for Rs 4604/- at your ATM centre, East street, Camp, Pune on the same day. I forgot to write my name and phone No. on the overleaf of the cheque.

Mohanan.N.E.

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

i had submitted a complaint on 17th sep under confirmation code 137ab and am yet to recieve a reply on my above e-mail.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2675925' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Madam/ Sir,

On 01Jun 2013, I have received a phone call from ([protected]), identified as ICICI Bank Mumbai. Lady on other line had confirmed from me that, Do I know Paritosh Parmar? which I confirmed that Yes . (As I have work with him in Jet Airways Indore, in[protected] and he is in a facebook contact.

Lady on line informed me that he has taken some loan from ICICI in 2007 and now is absconding as there is my reference on the loan they are approaching me.

Its was shocking for me as I have never given any reference for Paritosh Parmar and not even I have ever received any such call from ICICI bank in past.

Now this lady is constantly calling, misbehaving with me over the phone. I have informed them that his email address id is there on facebook, which i am willing to share.

She further accusing me and asking me to make the payments. I would like to loge a official compliant against ICICI bank and Paritosh Parmar.

Request your guidance over my email as I am out of India.


Regards

Dear Pradeep,

I have gone through your details with great interest.Pls allow me to analyse your situation and inform you few things with the following points :

* SETTLEMENT : First of all you should note that there is a standard procedure to settle any account with any credit grantor.Customer has to make an application [ Hard OR soft mode ] ; Based on which Banks at their sole discretion in a special case agree to settle the account and issue a letter of Settlement for the said account with a vailidity period of accepting the payment. In other words you may understand that The respective settlement has to be paid in favour of the disputed account for which the settlement is desired on OR before the date which is mentioned in the letter of settlement issued by the concern Credit Grantor / Bank.On expiry of that particular date ; that this Settlement offer get NULL or VOID and there wont be any value of that.

Now you know better that whether you have followed the same or not ????It appears from your complain that the above mentioned route was not followed.

** Secondly As you mentioned about your CIBIL record.I would again like you to understand that In all kind of Settlement cases, Banks use to incurr huge financial losses ; Hence as per regulator guidelines they reserve the rights to put your details as Negative database to Credit Bureaus such as CIBIL ; which appears as SETTLED.

I dont know much about your case that in what circumtances you had to go for SETTLEMENT with CITI.But to add a salt to your injury ; the STATUS can be changed only by the credit grantor, when they report CIBIL about it.

Hence i would suggest you to write to your bank Sr. officials and ask for the resolution.Chances are there that If there are no transaction in your account; Bank may give you some waiver and may ask you to make the Principal Outstanding.

You may feel free to write me for any further assistance.

Warm Regards,
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
A Leading Brand Valuation Legal, Finance & IT Consultancy Firm
[Specialisation in Banking Disputes & Greivances ]
Email : [protected]@indianconsultantgroup.com

'' It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently ''

Hi Pradeep,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2693763 ' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your contact number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hope, people atleast know the truth

Hi,

We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Few Rectification in the above complain

Hi,

I have written before to care ICICI bank ( [protected]@icicibank.com and [protected]@icicibank.com) but have got no reply.
Trying to call the customer care but saying tried maximum limit.
Due to emergency I have shifted to Kolkata and haven’t paid the Monthly bill for 6-7 months. But I have paid the amount of Rs15, 020, the minimum limit last month ( January 2012).

I am waiting for this month bill and I will pay minimum amount for next 2 months and then I will pay the whole amount after May-June 2012, as I have financial issue.

A guy saying himself Recovery Manger, ICICI, saying I will have to pay the whole amount. I am getting call from him also he is saying he will call my office. I said Do what ever you want to do. I will pay according to the monthly statement.
I am getting call from the number[protected] and[protected]. The name of the guy is Ajit.

As far as I know is that I need to pay ATLEAST the minimum amount of the bill every month and maximum the whole amount. Please clarify.

Dear Mr. Sadhak,

We regret the inconvenience caused. We will get in touch with you at the earliest to address your concerns.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — AMOUNT DEBIT IN MY SB A/C TO MY KNOWLEDGE

FROM
M.PADMANABAN
946, Poonamallee High Road
Purasaiwakkam
Chennai - 84

SUB : DEBIT IN MY ACCOUNT WITH OUT MY KNOWLEDGE

DEAR SIR/MADAM,

I am a account holder in ICICI bank Purasaiwakkam Branch.Account No is “[protected]”. I am using ICICI bank Credit Card No “ [protected]” but the name is wrongly punched as “M.PADMANATHAN” at the same time I was told that one more EMI card has been approved for me on the basis of above said card from card service dept and the Limit is Rs.24000/-.and based on this EMI card Balance Tranfer (BT) can be made upto Rs.21, XXX./-.I agreed for that BT amount Rs.21, XXX/-Demand draft was sent to me for that amount but they didn’t send the EMI card. I was asked to pay the BT amount with interest Rs.24000, by Rs.1000*24months instalment basis. After getting each statement I am paying emi monthly but the EMI card has not been issued to me so far but card number has given in the statement as “[protected]”. I had been informing about this to your credit card officials after I got the 1st statement before payning 1st instalment up to 5th instalment. At each and every time I was iformed that after paying this Emi I would get the card. I have not received the EMI card till now. So to be on the safer side i stopped the payment and informed about it to the credit card section in 3rd flr Anna salai, Chennai

. At the same time payment for Card No “[protected]” has not been stopped.

Instead of sending EMI card, Rs.23380/- has been wrongly debited in my savings account for that EMI card’s loan amount which is to be paid on monthly instalments. I have already paid Rs 5000 in 5 instalment for Rs. 24000, I pay balance Rs.1000*19 months instalments once I received the EMI card. Kindly arrange to reverse (credit) Rs.23380/- in my savings account and send the EMI card as soon as possible.

Thanking You !

Regards,

M.Padmanaban.
Mobile No: [protected]
E-mail : [protected]@gma

Hi,

We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Ltd — Stealing Cash from ATM

Dear Sir,
This is to bring to your reference that i had deposited an amount of Rs 10000/- in the Vasant vihar branch -thane thorough ATM no.0079 dated[protected]. (Rs.1000 x 10 notes), but only Rs 5000/- got credited in account (stating short cash deposit). We went to the manpada branch – Thane (West) immediately where after 15 days we were showed video clip in which there is time lag of 3 seconds, and we also noticed the opening technique is smooth as if the envelop was already cut. We could notice that because there another guy who takes effort to open the envelope (this was accepted by the branch employee also). We feel there is a discrepancy in the same. We have been credited less by Rs 5000/- stating we had deposited only 5 notes of Rs 1000/- which is not true. Request you to look into same as we are not get enough response for the same from branch its been 3months now and the branch is dragging the issue.
Hope to hear from you soon
Regards,
Mradul Sahu.
Thane
[protected]

Hi Mradul,

We are sorry for the problem caused to you.We have made a note of your mobile number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

Dear Ms. Patel,

We regret the inconvenience caused to you. We will get in touch with you at the earliest regarding your complaint.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

Please send us your contact details at [protected]@icicibank.com and we will get back to you soon. Kindly refer '2652853' in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — Credit Card Closure and Lien Account

Dear team.

without valid reason Not Reactivating my card clearly says that the collection team is "Forcing" me to do a settlement despite my payment to regularize the Card and statement generated with Minimum Payment Due as 4450/- which is NOT only illegal but contradicting ICICI bank Rules itself. This is very clear that I am not a defaulter, If I am please confirm? and NOT Would like to do any stupid settlement which is Normally a low grade practice from Collection Team , I also have 5 similar cases against these collection people to cheat and harrass , and they should be punished now.

As a avid customer I feel this is NOT a justice but one sided decision forced by Collection Team , Anshul Tiwari /Puneet Khetari which I am NOT going to accept becuase:

1.) I have already have paid 1 Lacks rs to regularize the card account - Currently my latest statement also says that my mpd is 4450/- not total outstanding as MPD , it clearly states that the card account is regularized.

2.) They have forced me to do a settlement ,by refusing which they have blocked without any reason its a threat to hamper my Credit History despite mentioning that I have an Excellent Track Record of My 2 Personal Loans with ICICI and also maintaining my Savings account for last 5 years .

3.)The collection people have NOT given any valid reasons for closing my Credit Card Account so why should I pay the whole amount and as said earlier , I will pay as per the statment generated and even then they will do any further stupid actions it will consider as illegal activity for criminal case against two Collection Managers , Anshul Tiwari and Puneet Khetari.

I need justification on above.

Thanks
Abhishek


On Tue, Sep 22, 2009 at 6:45 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Sir,

We ahve checked the details with our collection team regarding the reactivation fo the card account however the same is declined.

We regret we will be unable to reactivate the card account. we request you to treat this as a final response from our end with respect to your query.

Kindly make the payment for the outstanding dues as per your statement due date to avoid any kind of financial charges on your account. The outstanding dues are Rs.88973.51 as on date.

Looking forward for your cooperation in helping us serve you better.


Sincerely,

Neeta Shanbhag
Customer Service Executive,
ICICI Bank Limited.








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-----Original Message-----
From: abhishek mishra (akki.[protected]@gmail.com)

Date: Monday, September 21, 2009 03:21 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: card reactivation.

Hi Kindly update..

Thanks
Abhishek


On Thu, Sep 17, 2009 at 7:16 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Sir,

We have forwarded your details to our collections team as mentioned before kindly provide us some time for the same.

As for the lien levied on your account please note that as per our norms, as mentioned in our Welcome Booklet which was sent to you along with the credit card, please note that "ICICI Bank may, without notice, combine or consolidate the standing balance on the credit card account with any other account(s) which the card member maintains with ICICI Bank, and set-off or transfer money standing to the credit of such other account(s) in or towards the satisfaction of the Card Member's liability to ICICI Bank under his/her credit card account."

Looking forward for your cooperation.


Sincerely,

Neeta Shanbhag
Customer Service Executive,
ICICI Bank Limited.

Miss Neeta Ji,
Hello,
I m gaurav kumar from ddun.My gandfather Credit card is not working.you can tell me.
how can know our credit card is valid or not.when i see the credit card date is
written 9-september-09.So pl u see this problem. and tell me urgent.
I hope u understand our problem.
i m waiting your prompt reply.







thanks
Gaurav Kumar

ICICI Bank — Lien transferred to credit card without notice

I have not been using Credit Card [protected] since July 2009. In fact I asked for a new card from ICICI and was issued a new one with number ending 3016. The existing card was blocked. Then I received my (online) statement in August 2009 indicating late payment fee against my old card ending 3008. I was surprised , and when called the customer service , they told they are using the same old number for their accounts , but the late payment fee is for the new card. I had paid the payment last month late by around 2 days, which had happened earlier also on a few occasions. Since I never got charged late payment fee and I always paid online, I got used to it, and never expected that I would be charged late payment fee for paying late by 1-2 days. I told the customer care executive about this , and told them that this is unreasonable. If they take off this amount this time, I can be regular from next time. There have been previous occasions also when they have waived off my late payment fee , if its one off thing. But the customer care executive didn't listen to me, and insisted that I pay the fee of Rs 400. I paid my normal bill and didn't pay the exorbitant fee of Rs 400. The ICICI guys kept on charging interest on this amount, even though I stopped using that card altogether.

Now, In April 2010, the amount of Rs 400 has become Rs 4948.78, after charging the hefty credit card interest rates. In between, I had called 2 times to the customer care asking them to waive off this amount as it was a late fee only, not the actual amount; but they didn't listen to me. Then I told them I am ready to pay Rs 500 as its will spoil my credit history unnecessarily. But they insisted I pay the full amount , which had become around Rs 4000 now.

Now suddenly, without notice , they have transferred the amount Rs 4948.78 from my ICICI bank account (which unfortunately was linked to my credit card) to pay this credit card bill, and they call this banker's lien right. And 5 days after the transaction has already happened , I receive the written notice about this.

Pretty pathetic customer service. Will I get my money refunded, and somebody can talk to me about this , so that this gets settled in the proper way.

Hi Anuj,

We regret the inconvenience caused to you. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Hi Natarajan,

Please write to us with your alternate contact number at [protected]@icicibank.com & we'll get back to you soon to resolve the issue.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your email id. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2649165' in the subject line.

Regards,
ICICI Bank Customer Service Team