ICICI Bank Complaints & Reviews

The Platinum card vide., No. [protected] was used to pay an amount of Rs. 30000.00 (Rupees Thirty thousabd only) on 07.12.2011 and the same was reimbursed thru a cheque vide., No. 219991 drawn on Canara Bank, Gariahat, Kolkata on[protected], well within the mandatory period of interest free credit period of 48 days but to our surprise your statement letter dtd. Jan.14, 2012 ask us to pay Rs. 1,363.19 by Feb. 01, 2012 ,to which we the senior citizens, the holders of your credit card, have been taken to task. Be kind enough to clarify the stand of your Bank in the matter and absolve us of the ignominy of this hassle. Kindly note that our family value your banking ethics with much regard in as much as we have SB Accounts operating in various cities of your branches and this claim on your part may change our stand.
Thanking you and we look forward to your prompt action and sympathetic business gesture
[protected] Sucharita Sircar and Ranesh Sircar
Holders of Platinum Credit Card No. 4629 8668 6455 1004

I sent email to ICICI customer service for stop payment of idea monthly bill at ICICI visa bill pay service but ICICI had made transactions of Rs.2663.22 . I do not wish to pay this bill to idea this month because of highis er charges sent by idea for my mobile. This way ICICI visa bill pay force to pay the bill by credit card and not listening to customer.
Prashant Bhangale
[protected]

I CAN'T GET STATUS OF MY MONEY MULTIPLYER BOND-0399-MMB-TWO WHICH I HAVE BEEN ISSUED BY ICICI LIMITED ON 28.04.1999 WITH BONDHOLDER NO.5465-249 ISSUED from registered FROM C-23, G-BLOCK,BANDRA-KURLA COMPLEX,bANDRA(EAST)Mumbai.NAME OF BATCHHOLDER(S) IS MRS. REENA SINGH AND K N SINGH

Hii I want to settle down my credit card bills as i was out of country from last two years now iam back & want to clear every dues on me as i have seen I have dues on ICICI CC which was disputed long back.

But nothing is clear now.

Card no [protected]

Please contact me on my email address and send me the details..


My Email id is [protected]@yahoo.co.in

Dear sir/madam,

this is the third time where i am loging this complaints, that i have recd the credit cards bills from ICICI where as i have not recd the same.
request you to suggest on this.i have given the domuments to one of ICICI executive but he had confirm me that your card has been rejected but after 3-4 months i got the bills from credit cards.

regards,
Jitendra Jadon

I have been raising a complaint with icici branch manager / Customer care and Head services from last one year and i am getting such answers which are not acceptable.

I had applied for the home loan in icici-bank. I was given the offer letter vide application form for the acceptance but i did not sign the application form because i came to know from ICICI Loan executive that the property selected by me is not approved by icici bank. But still the fee of 11030 is debited from my account. After hearing that i got the loan from any other bank.

I called that ICICI Loan executive so many times to refund my Loan fee of Rs 11030 which you have taken but he is saying that it is not possible.

Property selected by me was Lodha CASA RIO .After that i came to know that ICICI bank has been given loan to many other clients of Lodha Casa Rio and what was told to me that property is not approved by ICICI bank. Also some body from icici bank head services department(phone no. [protected]) called me once for understanding my complaint and told me that they have given loan for Lodha Casa Rio property to only their employees. Now my question is if the property Lodha Casa Rio is unapproved for me how come it became approved for other customers of lodha casa rio or how come it became approved for employees of ICICI bank.

I was compled to take loan from other bank.Also it was mentel torchure to me to take loan from another bank immidiately.

Also i was not given any sanction letter. Now their Head services department is lieing that i was given any Sanction Letter.No body even came for any varification of my address as the other bank did.

It is very unfair and fraudulent in ICICI bank part that bank did not give me the loan on selected property and also I have not given the acceptance on the offer vide application form but still bank has taken the money in the name of fee from me.I am a common middle class person and 11030 is not a small amount for me.I would have not been fighting for geeting this money back if ICICI bank would have not given any customer loan for Lodha Casa Rio property.It is a case of double dealing and icici bank guys need to address it strongly.


Offer letter for facility vide application no. which i got for signing is[protected]. I did not sign this document.

It is only once we take home in our lives and even if icici bank offer me that for another loan i will not be charged fee from icicibank, i would accept it because i dont have to buy any more house.

Dear Sir,
This refers to the following details o[censored]nsecured Redeemable Bonds in Nature of Debentures.. (ICICI SAFETY BONDS - Feb 2000) which was alloted in the name of Chandrakant Nanasaheb Bhosekar on 24/0.3/2000.
Certificate No. =77104
Bondholder Number =[protected]
No. of Bonds = 2 of Face Value Rs.7100/- Each.
Distintive No. =[protected]
Redemption Date for the same was 25/10/2003, but the same has not yet been received.
Kindly do the needful.
Thanking you in anticipaltion.
C N Bhosekar

I, Harekrushna Singh form Kolkata , holding your policy no. 14048625 and this policy was lapsed due to not making payment of premium on time. Before fifteen days, a person named Mr Kumar (Mobile no. [protected]) contacted to me as a reprentative of ICICI Prudential and collected Rs 15000/- by cash from me along with Health Declaration form for depositing the premium for the said policy assuring that he will give the receipt thereof. And thereafter he gave me the receipt . I was surprised when a call received from your company for making the payment for the said policy, because I have already paid the premium.
At first Mr Vikash Agarwal (Mobile no. [protected]) has contacted to me as Manager (Lapasation) from Main Branch at Chitrakut Building Kolkata.After consultation with him, I have handedover cash Rs 15000/- to Mr Kumar. I am attaching herewith receipt of premium, please let me know the status of policy.
Thanks
Harekrushna Singh
Mobile No: [protected]
E Mail ID: harekrushna.[protected]@rediffmail.com

hi all , i will tel you story about icici bank 2011 year recruitment for their PB section.
Through out Delhi they hired more than 4000 candidate for this PB section.
And with in the 7 months this list is now at 1000 only.More than 3000 candidates have resigned or forced to resigned by icici bank officials.
working culture at branches is very poor with PB candidates.
Managers use abusing languages with them.
sales targets is very bad and cant be achieved by even branch manager as well in any condition.
Please avoid icici bank for any post for your job in any case.

I recharged my BSNL mobile through ICICI online mobile recharge . My money got deducted but not recharged yet . Pls help in solving the problem .
I'm attaching the details of the recharge .

Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051

Customer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 220.00
Date of Payment 09/01/2012
Debit Account [protected]
Payment Status Success
Payment Remarks

[protected][protected]-

Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051

Customer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 250.00
Date of Payment 09/01/2012
Debit Account [protected]
Payment Status Success
Payment Remarks

Issue: The transaction of Rs. 351/- make to johreez.com auction on 12.10.2011

I have just brief my exact problem

On dated 30.08.2011, I have make to payment by credit card to Johreez.com the same payment has been rejected and I have paid the amount of Rs. 351/- by SBI online.

Now, automatically the payment is shown in my credit card statement and debited to Rs. 351/- at Johareez.com auction on 12.10.2011, In that case i have not pass any payment through my credit card but the same has been shown I have talked to customer care of ICICI bank but the same was not understand my exact problem and not solved the same.

When the amount is cleared i have received massage but in that case on 12.10.2011 i have not received any kind of massage on my mobile phone i have not understood how it can the payment is make by credit card.

If any one want to me froud than why the payment is made only Rs. 351/- he has to make higher amount upto the limit of card and why the make to Johreez.com same amount i have passe on dated 30.08.2011 whichever is rejected.

i have approches to Johreez.com and talked to the same but the same has denied that "we have not received any payment in the name of Mr. Sumit Khicha on dated 12.10.2011" . The same mail is forwarded by Johreez.com is affixed herewith.

ICICI Bank customer care executive told to me for approching statutuay authority i.e. FIR submitted at Police station.

Today i have received the call from your ICICI head service care and the same told to me, the payment is make by your side due to authantication 3D is given by you, but i have told to them the payment is not made by me than why i am the amount.

I have just uses the card from 2006 (when Rajasthan Bank) and i have many times uses upto the limit of card and i have make payment on time but the first time i have faces this problem after merging throug ICICI.

ICICI bank Head service department are taking time to time and the amount is increased upto Rs. 681.90, When i talked to, then told to me the increased by Financial charges & penalties

I have not understand whenever i have not made payment of Rs. 351/- than why i am pay and when the matter is not solved out why they are increased the amount (through Financial charges & penalties).

Please look into the matter and resolved i am waiting your reply.

Regards

Sumit Khicha
M. No. [protected]
Email: [protected]@shreecementltd.com
Address
23, Khicha Mansion
Vinod Nagar
Beawar - Raj - 305901

Hi All,

My name is Nikhil Kumar & I am so fed up with the services of my home branch (Marol, Andheri East, Mumbai).
I dropped a cheque in favor of one of my friend on 4th Dec 2011 which was a self cheque. I got a call from ICICI bank says that it's a self cheque so it can't be credited to your account. They returned the cheque to my branch, that's fine.

When I went to collect my cheque, your executives said that it has been misplaced and give us 1 or 2 days. I again visited the branch after 2 days and they again said the same line. I had been there 5-6 times and called them more than 20 times but I am not getting any proper reponse.
The person is saying that your cheque has been misplaced by my staff and we are really sorry but we can't do anything.

It has been more than a month and I am just fed up with this . We have no contact with the person who has given us the cheque (our previous landlord).
What should we do now as we are in loss of RS 7000 and ICICI bank is not giving any response?

Please advise me.

Subject: Fraud & Theft of Rs. 47,000=00 from my bank account

Dear Sir,

I, Mr. Vinayak Chandrakant Kulkarni, a resident of 101, Stanford, Hiranandani Estate, Ghodbunder Road, Thane (W), would like to bring to your notice that, my Savings Bank Account with no:[protected], with ICICI Bank, Mahalaxmi Branch, Mumbai, has been fraudulently debited without my knowledge for
Rs. 47,000=00 (Rupees Forty Seven Thousand only) on the night of 29.12.2011 & early morning of 30.12.2011, as per the attached statement.

The sequences of events are described as follows:

1. I withdrew Rs. 3000=00 by ICICI bank debit card no.-------- from the above mentioned account of mine from ICICI Bank ATM located at Hiranandani Estate at around 8.10pm.
2. On the early morning of 30.12.2011 I received a SMS on my mobile for a debit of Rs. 47,000=00 (Rupees forty seven thousand only) from the same account number, which I never withdrew from any of the ATMs.
3. On receipt of this SMS, I immediately checked for my debit card if it was stolen. However I found the debit card in my safe custody.
4. I immediately called ICICI Bank call center and spoke with Mr. Pradeep & Mr. Harish, informing about this incidence and lodged a complaint with them (complaint no:[protected]. They also confirmed that the amount is debited from my account, and they also informed me that this amount was withdrawn from an ATM located at Vashi Sector -10 between 11.54pm & 12.06am as per the Bank records. I instructed them to immediately block my debit card with immediate effect.
5. I approached the ICICI Bank Branch at Vashi, where I met with Ms. Shikha Priya & Ms. Prachi Mathur. Both of them informed me that they shall inform their vigilance team to check with the matter by scrutinizing the CC cameras. They also informed that the entire process shall take about 5 weeks to do the investigation and inform me accordingly.

Looking at the modus operandi of the above mentioned incident and the fact that the ATM card was in my possession during the time of fraudulent withdrawal of my hard earned money as mentioned above, I strongly suspect that my ATM card may be cloned by someone with the help of ICICI bank. Further I would like to bring to your notice that the said ATM card PIN number could have been covertly obtained at your ATM center at Thane during my withdrawal of money on 29/12/2011 at 2010 hrs. The above incident has happened due to your unsafe and deficient procedures which prevalent at the ICICI ATM centers. I have already lodged police complaint regarding the above fraudulent transaction of money from my bank account with Vashi police station, Kasarvadavali police station, Cyber Cell Navi Mumbai and Cyber Cell, Thane.

In view of the above, I request you to inquire into my above complaint and refund my hard earned money without any further delay.

Thanking you

With Regards



Vinayak Chandrakant Kulkarni
Mobile No: [protected] / [protected]

Encl:
C.c: To, DCP Crime – Cyber Cell, CBD Belapur, Navi Mumbai,
To, ICICI Bank, Vigilance Department, BKC, Mumbai

Hi All,

Today i've received a call from ICICI credit card collection department regarding payment...([protected])

But actually i never had a credit card from ICICI BANK... and also i never had any relation to ICICI BANK (Not even an Savings Account)

First i would like to know how they got my details into their database? for this i verified with ICICI customer care, they say no details are available with my name...

But how this credit card collection department people got my number... they even wont verify the official database of the bank?

Any one suggest me for legal proceedings???

Regards,
Gopala Reddy .S

My name is Ayub Khan and I had availed of a car loan from ICICI BANK to buy a Scorpio in 2006. My EMI per month was Rs. 16,745/ which was to be paid till April, 2011. I have paid all my EMIs and the last EMI was paid on 5th April, 2011.According to ICICI, one EMI is still pending but as per my records, I have paid all my EMIs. I am being harrassed by the Bank's officials and they are asking me to pay interest on the pending EMI which works out to more than Rs. 30,000/ . Till date nobody has clearly told me that the EMI for so and so month is pending as they themselves are not aware of the month. I have been corressponding with ICICI Bank since the past 2 years and I have written to various officials but the matter has not been resolved.I need a N.O.C. from ICICI Bank which they are not giving me.Kindly help me out.My telephone No. is [protected] .

Sir, My Name is Vishwanathan. When I joined the new company I wanted to reduce the income tax so I went to the ICICI bank to take the good insurance policy. The ICICI employee who addressed me asked me go for the ULIP policy (where I have pay money every yearly)? I told no, I cannot pay on yearly basis. I wanted to take the policy where I can pay the money on the monthly basis.He asked me to take the yearly premium policies again and again. After a long discussion he told me to take the "Gurantee saving Insusrance policy"

1. ICICI employee is hiding the truth of the policies
2. If the policy holders, dies before the maturity date. the Nominee will get only 5% for interest.
3. To get the entire benefits of the policy the policy holder has survie for 15 years or 20 years.

Regards,
Viswa

Hi,

I want bring to your notice about the pathetic operations at ICICI Bank. I have an ICICI savings account in Kukatpally, Hyderabad Branch. I came to USA on a professional assignment.

My mobile number (India) registered with ICICI is de-activated and there is no means for me to receive the URN or OTP! It is quite strange to learn that, the phone banking officer says 'OTP' through phone when we provide the account number, PIN, security password and other details to authenticate myself.

But, the same does not hold good for URN to confirm a payee!! I was asked to send a postal courier to ICICI bank requesting the change in mobile number with proof of identity (Hard Copies). The entire process can take upto 3- 4 weeks.

Spoke with N Number of phone banking officers and all they could say is sorry for not being able to provide URN/ confirm payee even after I authenticate myself with all the necessary details. What is the point of having phone banking service, when you cannot provide a simple service to confirm a payee????

ICICI should either provide a feature to change the mobile number online or improve their phone banking services to help us better.

Thanks,
Naveen Varkatam

I took home loan of around 21,00,000 at 10.25% in Apr 2008. By July 2008 its increased to 11.25% and by Aug 2008 again increased to 12%. After that as RBI gave standard instructions to all the banks to reduce its come down to 10.5% in July 2009. All these months from Aug 2008 till Aug 2009 it was at 12% and there is no intimation around the same. Post which the 10.5% continued till July 2010, increased to 11% in Sep 2010, inceared to 11.5% in Jan 2011, again increased to 11.75 in Feb 2011, again increased to 12.25% in Apr. In the month of May I realised something wrong and went to the bank people in person to check on the same. They told me to pay additional ~Rs 10000 to get the interest rate to revise from 12.25% to 10.5%, so I have paid the same and also paid Rs40,000 towards prepayment in May 2011. Post which it was at 10% only for 2 months and again banker revised the interest to 10.75%. Now after paying additional also there is no benefit as well.

With this really bad experience that I am facing from one of the largest home loan issuer bank ICICI.

Please awaiting for your kind action/reply on the same.
Mallik
[protected]
mallikarjun.[protected]@rediffmail.com

Dear Sir,
I tried to pay the fee of AIEE Entrance Exam Fee through Internet, using my Debit
Card on 2nd December 2011. I found the amount was debit on my account, but the fee
was not paid.
I lodge a complaint on your bank Customer Care Service via phone banking on the
same day. They inform me that the amount will be credited on my account within 10
days, but the amount hasn’t return to my account till date. Even
Details as below:

Account Number:[protected] Branch: Bangalore – Electronic City
ICICI bank request No:[protected]
Amount: Rs. 817.68 Dated:[protected]


After that ICICI bank customer Care official call me & tell to fax the complaint in written form through FAX. hence I have submit Formal complaint in written through ICICI Raigarh Branch, City : Raigarh , State : Chattisgarh. on 27.12.11 (Copy Enclosed as attachment).I faxed the same copy to the fax no : [protected] as per the raigarh branch officials instruction . (Fax Copy Enclosed as attachement)

I tried to track my complain on 11-1-12 through customer care. they informed us the complain has get closed , due to no formal wrritten complaint recieved. Even though i filed a complaint through their authenticated branch .
So I request you to do the needful immediately and take a proper action against the company. hence this mistake will not repeated.


Regards
R.Munishkumar
Mobile : 91-[protected]
E-Mail : [protected]@rediffmail.com

From: Rajesh Ramhit Tripathi <[protected]@gmail.com>
Date: Tue, Jan 10, 2012 at 3:07 PM
Subject: Re: FW: RE:'ICICICARE=[protected]' POA form for Demat A/C
To: [protected]@icicidirect.com
Cc: [protected]@icicibank.com, navnath.[protected]@icicisecurities.com



Dear Sir / Madam,

After lot of efforts I could enable my Demat Account by visting ICICI Direct center at Vashi in year 2010.
On the 23rd Dec 2011, I called up icici direct customer care, to get physical user id and password delivered at my home.
Mr Aditya kumar Das , registered SR[protected] and assured that I will receive the user id and password in 7 working days. After waiting for 2 weeks without any courier till today I spoke to customer care again and today Mr Mukesh Bhatia and Prema Ale after lot of wait on call informed me that no such request was registered. Also to my surprise Mukesh / Prema said that my account is de-linked again. It was never linked infact.

I do not understand how ICICI Direct and ICICI Bank people work. This is so unprofessional and rude behaviour. I am fed up with the service quality of icici people. I have one request to sell my shares from my ICICI Direct Account no:[protected] and transfer the money to my savings account so that I can go to some good demat service provider.

ICICI bank is really having some of the worst, junk, pathetic and zombies at work who just waste the company's valuable time in office.

Is there anyone responsible in ICICI who can take to task these people like Adita, Mukesh and Prema who are just warming up the chaur

Regards
Rajesh
[protected]

Refer below email for full details on account.



On Thu, Aug 26, 2010 at 2:23 PM, Rajesh Ramhit Tripathi <[protected]@infosys.com> wrote:





From: Escalations - Webtrade COO [mailto:[protected]@icicidirect.com]
Sent: Thursday, August 26, 2010 1:36 PM
To: Rajesh Ramhit Tripathi
Subject: RE:'ICICICARE=[protected]' POA form for Demat A/C



Dear Mr.Tripathi,



Thank you for writing to us.



With reference to your below mail we confirm that your ICICI Direct Account no:[protected] is under "De-Active " status as your Savings Bank Account no :[protected] was de-linked from your Demat Account: IN[protected] on April13, 2010.



Further, we state that for linking your New Savings Bank Account to your ICICI Direct Trading and Demat Account we require the attached Power Of Attorney (POA) along with the below mentioned documents:



1. Cancelled Cheque of the account, which you wish to link.

2. Cheque of Rs. 100 in favour of "ICICI Securities Limited" for the franking of POA



We request you to dispatch us the same at the below mentioned address:



Amita Sharma

ICICI Securities Ltd

Shree Sawan Knowledge Park

Ground Floor, Plot No: D-507

T.T.C Industrial Area, MIDC

Turbhe, Near Juinagar Railway Station

Navi Mumbai : 400706



On the receipt of the POA we would initiate the linking of your Accounts on priority.

Do write to us for further queries.



Sincerely,



Amita Sharma

Customer Service

ICICI Securities Limited









-----Original Message-----
From: Rajesh Ramhit Tripathi ([protected]@infosys.com)
Date: Thursday, July 22, 2010 12:20 PM
To: [protected]@icicidirect.com ([protected]@icicibank.com)
Cc: navnath.[protected]@icicisecurities.com (navnath.[protected]@icicisecurities.com)
Subject: POA form for Demat A/C



Hi,



I wanted to activated my above DEMAT A/C IN[protected] and link it to my savings a/c[protected].For this reason I had written email through the service request email on the infinity login. I had got response to reach the nearest ICICI Securities office which is in Vashi Navimumbai.I had gone there and met Mr Navnath Ugale relationship Manager - Retail on 17th July 2010. He instructed me that he will come to my home and get the POA(Power of Attorney) form filled and collect the cancelled cheque. This was said on 17th July 2010 and he was to visit my house on 18th July which is a Sunday. Knowing that Sunday is non-working day he made a false promise. On getting in touch with him on Monday he said initially that he forgot and later said that Sunday was a non-working day. On Monday 19th July I asked hime to send the POA form by email so that I can fill and send the form and cancelled cheque by courier. He said to do that immediately. But even after 2 days I never recieved any email. Later i called him back on wednesday 21st July and he said the same thing that he will email the form in 30 mins. But till now I have not recieved the form from Him.I am totally disappointed by the false promises from this person Navnath Ugale and have lost faith in the ICICI Direct services. I wish to close my account fully from ICICI Direct and open other Demat Service provider. However save people like me suffer I would like you to take action against this unprofessional person.



Regards

Rajesh