ICICI Bank Complaints & Reviews

ICICI.... Rajajinagar dr. Rajkumar road branch... Token machine does not work.. and it has been 10 month or above.... Datz a Pvt. Bank and has bagged number of awards ever... Plight..............!!!!!!!!!!! just a token vending machine .... a small stuff ... horrible... atleast dont claim to deliver best services bla bla bla bla bla...............

Dear Mr. Laddha,

We understand your concern.

We would like to inform you that, whenever Customer will make a Partpayment on or before the Equated Monthly Installment (EMI) due date ,the effect of the Partpayment will be given in the same month which will be observed in the EMI payable by you in the next month, as the EMI will be collected on arrear basis.

If the Partpayment is made after the EMI due date the effect will be given in the next month which will be observed in the EMI payable by you in the next to next month.

Similarly as you have made the Partpayment on October 17, 2011 which is after your Equated Monthly Installment (EMI) the effect would be given in the next month i.e. in November EMI Payable in the month of December 2011.

We look forward to more opportunities to be of service to you.

Sincerely,

Srivani M
Customer Service Officer
ICICI Bank Limited

ICICI Bank-Non-Adjustment of part Pre-Payment Amount


Dear Sir
Inspite of our complaint of not crediting our accounts with the funds already deposited in loan account you have again sent us a statement which has all the flaws.PLEASE NOTE YOU ARE NOT HERE TO EARN ILLEGAL INTEREST FROM US .YOU ARE CREDITING THE ACCOUNT AS PER YOUR WILLS AND FANCY AND AT YOUR PLEASURE TIME SOMETIMES AFTER MONTHS WHICH IS AGAINST RBI GUIDELINES.
Last time also i requested you to send a perfect statement but you people are not bothered .this is the last apportunity i give you to make necessary adhjustments regarding late credits to my account.Pl find a sample chart for the same where u have not done so in my loan account.

IN REPLY ICICI IS SAYING THAT IT IS THEIR POLICY TO CREDIT PART PAYMENT IN SUBSEQUENT MONTHS.HOW COME MY PART PAYMENT IS ADJUSTED LATE WHEN I PAY IT MUCH EARLIER.BUT THEY HAVE BECOME NON RECEIPIENT TO CUSTOMERS COMPLAINT AND THEY SPEAK THEIR OWN LANGUAGE.

Hi, I have been charged with following amount on my ICICI credit card[protected]XXXX) which is a fraud. I discussed with customer service and they are not ready to help me dispute this transactions.

Can anyone suggest and help me urgently

Date Ref. Number Transaction Details Transaction Amount
9-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 2,477.56
9-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 10,172.43
9-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 15,365.50
9-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 650.16
8-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 10199.33
8-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 28135.68
8-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 13,863.21

Your help will be highly appreciated.

Best Regards,
Arun Mishra
[protected]

My mobile NO.[protected].On dated 31 July 2011 I was paid Rs.462.16 through ICICI bank internet transaction
due to host transaction I again tried this transaction.On verify account statement,it have shown double debit in my
account.But your company has not reversed this amount till date

Please treat as most urgent
Puneet Jain
[protected]
ICICI A/c[protected]

On 2nd Sept 2011, i purchased jewellery from Dehradun for Rs 15000 through my ICICI Debit/ATM Card. On updating my passbook i observed that Rs 28 has been deducted two times for a single transaction



Kindly look into the matter and arrange to refund the 28 Rs at your earliest



Rajendra Prasad

[protected]

ICICI SB account no[protected]

I am working with WIPRO and I have taken parental policy. I went to snakara netralaya to avail Cashless facilty. Initially they said I can avail the cashless option without any payment. Now they are saying my father is turning old and will have lot of diseases hence I can not avail any cashless facility. I would suggest WIPRO HR to not to take any policy from ICICI lomarda. They just cheat everyone. They are just fooling guys in WIPRO. I will post to WIPRO forum too

Hi ,
I am kishore and my Home Loan Account number from ICICI : : [protected]
i was asked by the construction builder to release second disbursement from bank as part of the second disbursement.i am not sure how to approach with bank to get it released .
Please provide the Home loan agents of ICICI (Hyderabad) contact numbers to make the process faster.
the one who helped me in the process of first disbursement as part of the home loan he seems like very busy . can some one from bank team help me out towards the issue resolution.

Thanks in Advance


Thanks,
Kamal

complaint is for not receiving of hard copy statement and last month i paid off on pelephonic request by bank executive. he prmised to send hard copy. how to pay this time till i dont get details of last two months statement ?

I have an ICICIDirect account and I normally transact in mutual funds. About 3 months back, the account notified me that I have to submit the KYC documents which I did that time, the account was still non-functional, after chasing numerous time, I am yet to be told what is the issue with the account and the bank is continuously extending its time time after time without giving any explanation - it has become a farce as to how these guys run their business and treat customer complaints such as - I still cannot transact. Below is an account of conversation that started on the 25th sept and I am still clueless.

=============== 9th sept, 2011 ======================

Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
From: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com> Wed, 09 Nov 2011 19:22:34
To: You
Show full Headers | View blocked images in this message
Dear Mr. Dasgupta,

We appreciate your patience.

Due to some unforeseen circumstances, we were unable to process your matter as promised. We realize that, we have caused you a great deal of inconvenience, for which we are extremely apologetic.

We will surely have a revert to you on or before November 18, 2011.

Looking forward for your co-operation in the interim.

Sincerely,

Shabnam Sayed
Customer Service Manager
ICICI Securities Limited



-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Saturday, October 29, 2011 07:43 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: Issue with my ICICIDIRECT account

I am asking again and again and still not have the answer as to what is the real issue with the account?




From: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Sent: Fri, 28 Oct 2011 15:34:43
To: "Manas Dasgupta" <[protected]@rediffmail.com>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

We understand your concern.

We assure you that your concern is a top priority for us. We will surely revert you with the status on or before November 9, 2011.

Looking forward for your co-operation in the interim.

Sincerely,

Shabnam Sayed
Customer Service Manager
ICICI Securities Limited




-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Friday, October 28, 2011 02:06 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: Manas Dasgupta ([protected]@REDIFFMAIL.COM); coo ([protected]@icicibank.com); Helpdesk ([protected]@icicidirect.com); ICICI Bank (customer.[protected]@icicibank.com)
Subject: Re: Issue with my ICICIDIRECT account

Not acceptable, its been many weeks and I still don't know what the actual issue is. Please resolve asap. What is going to take you till 9th which you were not able to do in the past 4-5 weeks we have been exchanging mails and telephone calls?




From: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Sent: Wed, 26 Oct 2011 12:50:04
To: "Manas Dasgupta" <[protected]@REDIFFMAIL.COM>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

We appreciate your patience.

With reference to your query, we would require some more time to respond. We assure that we are looking into the matter on priority and shall get back to you on or before November 9, 2011.

Looking forward for your co-operation in the interim.

Sincerely,

Shabnam Sayed
Customer Service Manager
ICICI Securities Limited




-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Friday, October 14, 2011 04:52 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: manas_dg1 ([protected]@rediff.com); coo ([protected]@icicibank.com); Helpdesk ([protected]@icicidirect.com)
Subject: Re: Issue with my ICICIDIRECT account

Shabnam,

Noone till date has told me as to what is the actual issue here and what you are trying to fix. there are various versions at various times. the last conversation I was told that you guys are sending me a form to fill, that was 5/6 days back and nothing reached me yet. So, I am still in dark. How much time is some more time for you. Can you give me an exact target date?

Thanks

Manas

From: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Sent: Fri, 14 Oct 2011 05:35:15
To: "Manas Dasgupta" <[protected]@rediffmail.com>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

We appreciate your patience.

With reference to your query, we would require some more time to respond. We assure that, we are looking into the matter on priority and shall get back to you on or before October 20, 2011.

Looking forward for your co-operation in the interim.

Sincerely,

Shabnam Sayed
Customer Service Manager
ICICI Securities Limited





-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Wednesday, October 05, 2011 12:16 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: coo ([protected]@icicibank.com); manas_dg1 ([protected]@rediff.com); Helpdesk ([protected]@icicidirect.com)
Subject: Re: Issue with my ICICIDIRECT account

Suman,

I am not sure what you are talking about. I have not placed any request for PIN mailer. Your customer service is all over the place. Someone from your team is messing with my account.

Someone else from your team in the mean time called me to say that I have to submit documents because they have been destroyed in the Mumbai flood. How many years back was that ? - the flood was years back, I submitted these documents years back and performed many transactions since then. What way is it to fool people? I challanged back that guy and he said he'll check and get back. Never got back ever since.

Speed post does not take 12 working days. Please be realistic. I still haven't got it, its been 27th Sep till 4th Oct now.

can you explain what the real problem is/was and when it is going to be fixed?

Thanks

Manas Dasgupta

From: "ICICI Bank Customer Care" <customer.[protected]@ICICIBANK.COM>
Sent: Tue, 04 Oct 2011 13:57:02
To: "Manas Dasgupta" <[protected]@rediffmail.com>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

We understand your concern.

As checked, you have placed a request for PIN mailer on September 26, 2011. The PIN mailer containing user ID and password for your ICICI trading account has been sent at your registered address on September 27, 2011 by Speed Post vide AWB no.EM[protected]IN. You will receive it in 12 working days.

We look forward for your co-operation and a healthy financial relationship in future.

Sincerely,

Suman Hegde
Customer Service Manager
ICICI Securities Limited



Subject: Re: Issue with my ICICIDIRECT account

Hello,

It is still not active. Now the message when I put in my user id and password is "Your password request is under process. In the interim, you can place :orders through Call N Trade. (Visit Customer Service page -> CALL N TRADE)".

Its been far too long now that account is not working. Please ensure you duly expedite this. I am copying some senior folks here.

Thanks

Manas Dasgupta




From: "Helpdesk" <[protected]@icicidirect.com>
Sent: Mon, 03 Oct 2011 08:48:17
To: "Manas Dasgupta" <[protected]@rediffmail.com>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

Thank you for your patience.

With reference to Service Reference Number SR[protected], we wish to inform you that your ICICI Trading Account [protected] has been enabled for Mutual Fund trading.

We request you to check it from your end.

We assure you best services always.

Sincerely,

Siddesh Parkar
Customer Service Officer
ICICI Securities Ltd.


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-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Sunday, September 25, 2011 09:46 AM
To: [protected]@icicidirect.com ([protected]@icicidirect.com)
Cc: manas_dg1 ([protected]@rediff.com)
Subject: Issue with my ICICIDIRECT account

Hello,

I have an account with ICICIDIRECT, no. [protected]. At this moment, I can't perform a transaction as I am getting the following message from the site.

"Dear Customer, As per a recent SEBI directive (Cir / IMD / DF / 9 / 2010) dated August 12, 2010, we are required to submit your account opening documents along with transaction placed in the respective AMC before you place an order in the schemes offered by the AMC. We are in the process o[censored]pdating your account opening documents in the system. You will be able to place an order in this scheme after the uploading process is completed. Regret the inconvenience caused.Kindly contact the customer service numbers for further information."
Background:
1. I have submitted KYC documents about a one month back.
2. CVL verification is done and site is saying Verified. I checked this a number of days back.
3. 3/4 days back I tried carrying out transactions and got the same message. your Support center guy told me its due to some technical issue, try after some time.
4. I tried today and the same issue occurred - the Support center lady did not seem to have any idea as to what can be the issue and was trying to direct me to CVLsaying CVL has to complete their process but could not explain what is pending from CVL. Ticket no. is SR[protected], dated 25 sept. After I challenged back she advised me to write this mail to helpdesk.
5. I am also not happy that she could/did not escalate this call after I insisted that I talk to someone senior. The explanation was that no senior management staff is available. This is something I do not believe. Every shift will have a supervisor/leader. If that is not the case, your customer services are being left unmanaged and leading to issues as I am facing.

Please look into this and resolve asap. I wan't to invest now. The impact of each days delay to me means loss of money that ICICI is causing to me. With any further delay, I'll write to your senior management and consumer compaints boards.

Thanks

Manas Dasgupta
[protected]

==========================

Hello,
i am an account holder in ICICI bank Magarpatta Pune branch. My ATM Debit card was stucked in Non ICICI ATM (Corporation Bank ATM) last week.Now i got my debit card through ICICI bank,but it was blocked. Kindly unblock my card. My account no is[protected].

Regards,
Harishankar UI

Dear Sir,
I haven't taken any two wheeler loan from ICICI bank.I haven't got any Two wheeler from the bank.But it is showing in CIBIL report.Please suggest me on the same.
ACCOUNT DETAILS DATES
MEMBERNAME ICICI BANK DATE OPENED/DISBURSED[protected]
ACCOUNT NUMBER LTMUM[protected] DATE CLOSED -
TWO-WHEELER LOAN

Thanks
Narendra Lendave

To,
The Branch Manager
ICICI Bank Ltd
MG Road Branch,
Bangalore

Sub- QAB Charges (A/C No - SB[protected]

I am surprised and shocked that Eight Hundred Twenty Seven Indian rupees ( Rs.827 ) is deducted on 19th Oct 2011 from my account as QAB charges for Sept 2011 quarter even though, i have maintained the sufficient balance.

It is difficult to believe that one on the largest privet bank can adopt this type of irregularities in banking .

I am quite hopeful that you will take a prompt action and will do needful to return back Rs.827 as deducted QAB charges

Yours Faithfully
Roopeshwari U

Dear Sir,

I've taken a loan in 2009 of 2.25 lakhs and started giving EMI's just after the next month of taking loan. I was not in the country and my father has given 2 EMI'S of 8k but they are not at all accepting. This bank is sending their agencies contractors and they are claiming that i've taken loan of 3.25 lakh rather than 2.25.......

They keep harrasing my family by going at my home as i don't stay there anymore they call me and give me threats.

As per the personal loan rule.... i am the only responsible person who will take care of loan.... Any other family member of mine has not any relation to this loan........They even say that they have sign of my father on paper thus he is also responsible but i bet that they just have my sign on paper my father had no idea about the loan.....

My parents are heart patients and just coz of their harassment their health is going down.... if some tragedy happens at my place ICICI will be responsible for that...........and just go to hell they are not going to get a single penny from me

i am mentioning some names and their ph num below.

[protected] nisha sharma rohini sec 8

Ajmal [protected]

harendra sharma [protected]

ashok kumar [protected]

My wife have a Current Account No.[protected],A/C Shree Ganesh Filling Station,Jalali,in the ICICI Bank, Gandhi park Branch, Aligarh,U.P., At the time of opening account, there was a tie-up with the Hindusthan Petrolium and the ICICI Bank, and there was no charges.Since Jan 2010 to Aug.10 the bank deducted Rs.97,036.00 in the name of transation charged,with out any notice to opt the the categary of the bank account.Kindly refund our money from the bank, which was charged with out any notice,such type of a small concern,it is a big amount.
With regards.
H.L.Varshney,Aligarh

not receiving statementa since last two months
icici bank credit card no [protected]
my email i.d [protected]@yahoo.com

To, Date : 27.10.011
The Manager,
ICICI Bank Ltd.,
Sipz, MIDC,
Andheri-East,
Mumbai-400093.

Sub. : Request for No Dues Letter for ICICI credit card A/c. No. [protected].
Dear sir,
Please issue me No Dues Letter for my above Credit card, as I don’t have any dues/ outstanding on this card. Please note that there are harassment calls from your bank and making abusive language to me (Hindi words-“Tumhari aaukat nahi paise dene ki” ; “Tumhare jaise third class aadmise paise kaise nikalane hai vo ham janate hai; Tumhe Court ke chakkar lagawaungi” etc.). That time I told her that I have already given you settlement amount on 13.12.2006 of Rs. 500/-, but she ignored. I request her to give your email ID or Bank address; so that I can send you scan copy of my letter to ICICI bank & Payment Receipt of settlement amount, But she refuse to give the same. After that she told me that you have to come for hearing at Andheri Court No. 22 or otherwise give us Rs. 10000/- to settle your account . But she doesn’t give me case no. or hearing timing. So I went there with my Advocate, but no such case was file there. I have to take full day leave from my office for this matter. So I request you to settle my issue & send me No Dues Letter at the earliest.
Please find below the History of my card.
Cheque returned from ICICI Bank for date wrongly written-
Bank : HDFC Bank Ltd.
HDFC Cheque No.-232127 Dt. 06.11.2005.
Cheque Amount : Rs. 440/- Only

I make the payment immediately after receipt of returned cheque. After that they charged me Interest on that returned cheque amount of Rs. 440/-.
On December 2006 they called me as the interest amount is goes up to 8000/- so I ask to come for settlement. Then on 13.12.2006 your person Mr. P. T. Rajnikanth is came to my office and ask to pay Rs. 8000.00. After discussion he suggest me to pay Rs. 500/- (Rs. Five Hundred)by cheque on ICICI bank name and ask me to give Rs. 5000/- (Rs.-Five Thousand) in hard cash for issuing settlement letter. He has given me 100% guarantee for issuing settlement letter. I gave him cheque of Rs. 500/- & cash of Rs. 5000/- to him and gave him official letter to close my account (Copy of same is attached) After that I called him 10 times, he told me it takes time and you will gate No Dues Letter from courier. After that calls are stop from you for asking money, so I thought that my account is settled, But never received No Dues Letter & your person is also not reachable. I stopped using card from 2006.
My Payment Details-
Bank : Janakalyan Bank-Mulund-East
Cheque No.: 472144 Dt. 13.12.2006
Cheque Amount-Rs. 500/-

ICICI Bank Payment Receipt Details :
Receipt No.: CC 1006 – 1672702 Dt. 13.12.2006
Collector Name : P. T. Rajnikanth

Now again I received harassment calls for demanding money as written above. So I request you to send me No Dues Letter on my new address.

Awaiting your favorable response.

Thanks,
Sushil Sawant
Navghar Purvarang Co. Op. Hsg. Ltd.
Bldg. no. 54, Room No. 42,
Tata colony, Mulund-East,
Mumbai-400 081.

Hi,

I had bought the ICICI Safety Bonds , 4 numbers, each cost of Rs. 5000, in Year 2001, whose Maturity Date was after 3 yrs i.e 2004.
I want to close these ICICI Safety Bonds.
I went to the ICICI branch, Kopar Khairane, they said these are the very old bonds, and they do not serve these requests.
Hence would like to know the process to redeem these bonds.

The details are as below:br...

Hello Team,

I would like to express another worst experience i had with one of your third party collection agent ... His name is Umesh, mobile # [protected] ... This person visited my place on 22nd October 2011 early morning.. He said it’s regarding one of the personal loans (LPBNG[protected]) wherein I’ve paid 26 EMI out of 48 and he would like to know when i will pay the remaining amount... I told him that I’ve got some personal financial issue coz of which i stopped making payment... I also told him that I’ve taken 3 loans in total and did provided detail for the remaining two loans... He said he will check status of the other two loans and will update me on the same. He then started talking about the loan for which he has visited my place as when i will go for either closer or will i pay at least one EMI for this time... for that i told him that he has visited at the last week of the month and i don't have money to pay even a single EMI ... He then assured me that if i go for closure he can give me the least discount amount to pay off and close the loan... i told him at this moment i can't afford to go for closure, he then said in that case at least can i pay one EMI.. i told him i don't have money as of now... he argued for a long time and finally i agreed to pay one EMI to this person and i told him to visit my place next month to collect the EMI amount... and now this person said he can't wait till next month and he want EMI on 29th of October 2011.. I told him if my salary gets credited on 29th itself i will call him asking him to come and take the money...
I called this person on 29th early morning to tell him that I haven’t got the salary yet and asked him if he can come on Tuesday that is 1st of November 2011 to take the money and this person started screaming on call and started abusing me on call ... I told him if he continuous talking this way I will disconnect the call… he said you can disconnect any number of times, I will keep calling you… I asked him to calm down as I am not denying to pay money just that I haven’t got salary yet and that’s the reason I am asking him to come and take money on 1st… By then this person was at the peak of his voice and he started threatening me stating he knows how to collect the money from me…I told him if you continue speaking this way I won’t pay any money to you and disconnected the call…While disconnecting the call this person gave a wired smile on phone and said disconnect the call I know how to collect money from you.

I‘ve got a humble request to you guys… Please ask these third party agents to stop calling me coz they are very unprofessional and use such a bad language on call that anyone would feel offended and it’s really difficult to come out of it… I would like to assure you guys once again that I will close my three loans as soon as possible and i will intimate you guys on the same … And when I do that I wanted to deal with you guys directly (ICICI BANK) instead of dealing with your third party collection agency..

Again requesting you guys to ask your third party collection agents to refrain calling me coz they are very rude, unprofessional & abusive on call.

You can email me @ [protected]@yahoo.co.in

From,
Saravana

Dear madam/sir
I Naresh Kumar emp code C21535 Didn,t recieve my full and final of working under this emp. code and under EMP.code C33956 didn,t recieved the salary of about three months from Dec11,08 to Mar,09.I am Sendig You mails but you are not replying and when i am calling you on the landline phone provided by you and you are not picking the phone and even my SM aashish gupta also call you then you also didn,t pick the phone.what is this sir/madam .It is difficult to me to come to your delhi office and settle the dispute Your Chandigarh Office also has been closed.And If you have been given my salary to anyone then provide the details to me that to whom you have given my cheques as these are not recived by me of Emp. code C33956.So Dear madam please revert soon as soon as possible.i shall be thankful to you for kindness.
With Regard,s
Naresh KUmar
[protected]