ICICI Bank Complaints & Reviews

sir/madam,

my credit card no [protected]

please refer to your file no 6321179 dated 02.09.2010 regarding amortization schedule wherein converting the payment due on my credit card into 12 emis of rs.2600/- each. I have paid Rs.2700/- pm for 12 months so far. In the month of January 2011 a pay order for Rs,2700/- drawn on Hyderabad was dropped in icici bank atm at rajivnagar cross roads near motinagar and the same draft was misplaced at your end and the same was not accounted for. Again I have obtained a duplicate draft and dropped at kalyannagar branch and the same was returned by your branch saying that it is stale cheque. Hence I have dropped another cheque of sbh sanatnagar branch and the same was debited to the account. Thus I have paid 12 installments as per original agreement. However to my surprise still you are showing an outstanding of rs.4580.82. You have imposed late payment charges and other charges which i request you to reverse immediately as the interest charges service tax are already included in the amortization schedule. I submit that i have paid rs.2700/- instead of rs.2600/- whereby i have paid an excess of rs.1200/- and i request you to refund the same.

please reply at the earliest.

thanking you

yours faithfully,


p v kameswari
.

Dear Concerned,

I would like bring your notice to the transaction where I am stuck with no solution as yet.

On 14th Nov 2011, I had withdrawn Rs.20,000 (10,000+10,000) from SBI ATM (in Barrackpore, Kolkata) using my ICICI Debit Card. On the very same day I had again tried to withdraw Rs.10,000 again (in HDFC ATM machine in Barrackpore) but there was a error message saying "You have already cancelled the transaction" and I did not receive the money from the machine but the same amount was deducted.

The very same time I have called the customer service executive of ICICI bank and informed them regarding the same. They assured me of the correction in 7 working days. Request No.[protected].

As I was in need of the money, I called the customer service team again on 19.11.2011 to check if I am getting back the money within the time span committed to me. The executive received my call confirmed me that the request is in process and I'll get the solution on 22.11.2011.

On 22.11.2011, I called the customer service executive in the evening after checking my account balance (money has not been credited till that time) . I spoke to Mr.Venkata Ramana who informed me that Ms.Prachi Madgarkar has closed the Complain/Request on 21.11.2011.

This is shocking that Complain/Request can be closed without the solution.

Mr.Venkata Ramana had no solution except committing me another 7 working days with a new Request No.[protected].

Please look into the matter and help customers get solution at-least by the time they are committed.

Thanks & Regards,
Sujit Mazumdar
+91-[protected]

ICICI collection agents have been harassing me and my family. As we are not able to do the payments as we lost 2 of the family members who used earn and support the family. We sold all small jewels we had and ready to pay all that we can. they dont listen. we said we are ready to face legal charges. but they are not following that but started harassing.

I am not sure how to escape these harassments. If they continue there is no option other than suicide for my family and ICICI is responsible for this.

I will disclose all my details when I die. I am preparing all the documents and recordings.

Please help me, my family and all others that are going through humiliation and harassments from the illegal people by ICICI.


thanks,
Loaner.

Dear Sir,

My name is Sadaf Kausar residing in Delhi. My brother was seeing your programme "Pehredaar" (Saturday, 19th November, 2011) when he told me that I should also approach you to get my case solve.

Last year on 29th December, 2010 two transactions of Rs. 500/- each were done through my bank account for some recharge. I got this information on my mobile that two such transactions were done through someone whom I don't know. I immdiately made the complaint in the bank i.e. ICICI Bank in which I am holding my Salary Account and my complaint number was SR[protected] and they told me that we will look into your complaint and let you know about it within one month.

I called them mnay time but didn't get any positive response from them, they just told me that they are looking into my case.One of the CCE of ICICI Bank told me that this amount will be soon crediited in your account. But in February, 2011 they called me up and told me that their was no fraud transaction done and they will not repay any amount to me.

After seeing your programme my brother told be that I should you to get my money refunded from the bank and also I should get a compensation for the mental harassment I got from the bank being their old customer.

I had also made the complaint in Police Station but out of veil I didn't get any positive response for that.

Total amount was Rs. 1000/- for which someone had done some recharge of the phone number [protected] (i am not aware of this number) and the most shocking thing was that this was through net banking. After this I closed my net banking and till date I have not continued it.

For your knowledge I am also enclosing the copy of complaint I made with the bank, the bank statement which shows these transactions and also the copy of complaint made in the Police Station.

Please do look into my matter as I would be highly greatful to you.


Thanks & Regards
SADAF KAUSAR
Mobile no. [protected]

I had submitted my complaint in different forms as mentioned below with in "" about ICICI Harassment on Credit card/loan. after few days one ICICI lady had talk to me and come back to me on settlement. Few days they had stopped calls and setty ICICI agent calling me again and abuse me also say illegally they recover.

Now i have no option to write complaint to RBI ombudsman and wait. i want to take this battle to Lok Adalat too.

I had settlement with Citibank, they had done very gently and understood my problem and did settlement as per my financial situation, where as ICICI is very harsh and bad.

as per my current situation i am ready to take jail, because i am not in position to settle so much amount and i am not able to earn so much being outside.

"Harassment by ICICI recovery agents
I am getting harassed by ICICI recovery agents and Manger from Vashi Branch, They call me and also some of my relatives and friends. they using very abusive languages.

I don't know how they got their numbers. I am always pick their call still they are calling and harassing.

In 2007 i owe 94000 and i had paid 75000 in different times. Now they claim i have to pay 1.2 Laks. I don't have any job and i am single. i ready for settlement but they demand 55000. i can not pay such big amount. I am living in Mumbai working for small salaries. My friends and relatives criticizes. i feel to suicide please help hot to come out of this.

On top of above they they force me to settle my personal loan 125000/-,
Can someone advice me what to do"


Regards
[protected]

In my experience, the forex rate provided by ICICI Bank are very low compared to the rate published by RBI and other nationalised or private banks (HDFC )in India.
ICICI should fall in line with other banks and compensate to the people who have been inconvenienced and complained against this.
I appeal to their customers to come forward and share their experiences/evidence so we can go to court/banking ombudsman for redressal.The least we can do is switch to more ethical banks.

I had a requirement of a personal loan for some personal expenses, but was not sure if i will be eligible for the same, since i already had a home loan and a car loan, also since i am working in a bank myself was aware of the eligibility criteria that banks have.
My primary bankers are ICICI bank since the past 10 years, an executive named Anil from the Chembur branch of ICICI called up convincing me that not 100% of my requiremnet but atelast 50% of the same can be funded by ICICI. I repeatedly told him that I would only want to apply for a loan if the funding is possible considering my eligilibility and would not want any case showing as declined with the bank if the eligibility does not work.
But he with 100% confidence and post checking with his seniors told me that it is possible, and collected all necessary documents and signatures.
Today it has been over a week i have not heard from him, his number is switched off and upon me checking with the bank i got to understand that my case has been declined; but without any intimation to me from the bank.
I think this is a highly unacceptable behaviour from ICICI bank and his executives, would request the bank to please look into the matter and ensure that necessary actions are taken against the executive in question.

I intended to withdraw cash of INR 3000 using my HDFC debit card on 07th November 2011 at 1.42PM. However, I got cash of only INR 1600 while the withdrawl statement showed INR 3000 debit in my account. During the same time, there were a team of two people inside the ATM room who completed loading of cash in the ATM. They were there when I got only INR 1600 and said it is a common issue with this ATM and I would get the credit in my bank account in two/three business days. When I raised this issue with HDFC Bank, to my surprise, ICICI bank presented a successful transaction of INR 3000 withdrawal. Could some one look into this pls as this is a serious concern for all the people withdrawing cash in this specific ICICI bank ATM.

Best Regards,
Ramakrishna A

ICICI.... Rajajinagar dr. Rajkumar road branch... Token machine does not work.. and it has been 10 month or above.... Datz a Pvt. Bank and has bagged number of awards ever... Plight..............!!!!!!!!!!! just a token vending machine .... a small stuff ... horrible... atleast dont claim to deliver best services bla bla bla bla bla...............

Dear Mr. Laddha,

We understand your concern.

We would like to inform you that, whenever Customer will make a Partpayment on or before the Equated Monthly Installment (EMI) due date ,the effect of the Partpayment will be given in the same month which will be observed in the EMI payable by you in the next month, as the EMI will be collected on arrear basis.

If the Partpayment is made after the EMI due date the effect will be given in the next month which will be observed in the EMI payable by you in the next to next month.

Similarly as you have made the Partpayment on October 17, 2011 which is after your Equated Monthly Installment (EMI) the effect would be given in the next month i.e. in November EMI Payable in the month of December 2011.

We look forward to more opportunities to be of service to you.

Sincerely,

Srivani M
Customer Service Officer
ICICI Bank Limited

ICICI Bank-Non-Adjustment of part Pre-Payment Amount


Dear Sir
Inspite of our complaint of not crediting our accounts with the funds already deposited in loan account you have again sent us a statement which has all the flaws.PLEASE NOTE YOU ARE NOT HERE TO EARN ILLEGAL INTEREST FROM US .YOU ARE CREDITING THE ACCOUNT AS PER YOUR WILLS AND FANCY AND AT YOUR PLEASURE TIME SOMETIMES AFTER MONTHS WHICH IS AGAINST RBI GUIDELINES.
Last time also i requested you to send a perfect statement but you people are not bothered .this is the last apportunity i give you to make necessary adhjustments regarding late credits to my account.Pl find a sample chart for the same where u have not done so in my loan account.

IN REPLY ICICI IS SAYING THAT IT IS THEIR POLICY TO CREDIT PART PAYMENT IN SUBSEQUENT MONTHS.HOW COME MY PART PAYMENT IS ADJUSTED LATE WHEN I PAY IT MUCH EARLIER.BUT THEY HAVE BECOME NON RECEIPIENT TO CUSTOMERS COMPLAINT AND THEY SPEAK THEIR OWN LANGUAGE.

Hi, I have been charged with following amount on my ICICI credit card[protected]XXXX) which is a fraud. I discussed with customer service and they are not ready to help me dispute this transactions.

Can anyone suggest and help me urgently

Date Ref. Number Transaction Details Transaction Amount
9-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 2,477.56
9-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 10,172.43
9-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 15,365.50
9-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 650.16
8-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 10199.33
8-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 28135.68
8-Nov-2011 7.45555E+22 LIVERPOOL POR INTERNET 13,863.21

Your help will be highly appreciated.

Best Regards,
Arun Mishra
[protected]

My mobile NO.[protected].On dated 31 July 2011 I was paid Rs.462.16 through ICICI bank internet transaction
due to host transaction I again tried this transaction.On verify account statement,it have shown double debit in my
account.But your company has not reversed this amount till date

Please treat as most urgent
Puneet Jain
[protected]
ICICI A/c[protected]

On 2nd Sept 2011, i purchased jewellery from Dehradun for Rs 15000 through my ICICI Debit/ATM Card. On updating my passbook i observed that Rs 28 has been deducted two times for a single transaction



Kindly look into the matter and arrange to refund the 28 Rs at your earliest



Rajendra Prasad

[protected]

ICICI SB account no[protected]

I am working with WIPRO and I have taken parental policy. I went to snakara netralaya to avail Cashless facilty. Initially they said I can avail the cashless option without any payment. Now they are saying my father is turning old and will have lot of diseases hence I can not avail any cashless facility. I would suggest WIPRO HR to not to take any policy from ICICI lomarda. They just cheat everyone. They are just fooling guys in WIPRO. I will post to WIPRO forum too

Hi ,
I am kishore and my Home Loan Account number from ICICI : : [protected]
i was asked by the construction builder to release second disbursement from bank as part of the second disbursement.i am not sure how to approach with bank to get it released .
Please provide the Home loan agents of ICICI (Hyderabad) contact numbers to make the process faster.
the one who helped me in the process of first disbursement as part of the home loan he seems like very busy . can some one from bank team help me out towards the issue resolution.

Thanks in Advance


Thanks,
Kamal

complaint is for not receiving of hard copy statement and last month i paid off on pelephonic request by bank executive. he prmised to send hard copy. how to pay this time till i dont get details of last two months statement ?

I have an ICICIDirect account and I normally transact in mutual funds. About 3 months back, the account notified me that I have to submit the KYC documents which I did that time, the account was still non-functional, after chasing numerous time, I am yet to be told what is the issue with the account and the bank is continuously extending its time time after time without giving any explanation - it has become a farce as to how these guys run their business and treat customer complaints such as - I still cannot transact. Below is an account of conversation that started on the 25th sept and I am still clueless.

=============== 9th sept, 2011 ======================

Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
From: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com> Wed, 09 Nov 2011 19:22:34
To: You
Show full Headers | View blocked images in this message
Dear Mr. Dasgupta,

We appreciate your patience.

Due to some unforeseen circumstances, we were unable to process your matter as promised. We realize that, we have caused you a great deal of inconvenience, for which we are extremely apologetic.

We will surely have a revert to you on or before November 18, 2011.

Looking forward for your co-operation in the interim.

Sincerely,

Shabnam Sayed
Customer Service Manager
ICICI Securities Limited



-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Saturday, October 29, 2011 07:43 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: Re: Issue with my ICICIDIRECT account

I am asking again and again and still not have the answer as to what is the real issue with the account?




From: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Sent: Fri, 28 Oct 2011 15:34:43
To: "Manas Dasgupta" <[protected]@rediffmail.com>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

We understand your concern.

We assure you that your concern is a top priority for us. We will surely revert you with the status on or before November 9, 2011.

Looking forward for your co-operation in the interim.

Sincerely,

Shabnam Sayed
Customer Service Manager
ICICI Securities Limited




-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Friday, October 28, 2011 02:06 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: Manas Dasgupta ([protected]@REDIFFMAIL.COM); coo ([protected]@icicibank.com); Helpdesk ([protected]@icicidirect.com); ICICI Bank (customer.[protected]@icicibank.com)
Subject: Re: Issue with my ICICIDIRECT account

Not acceptable, its been many weeks and I still don't know what the actual issue is. Please resolve asap. What is going to take you till 9th which you were not able to do in the past 4-5 weeks we have been exchanging mails and telephone calls?




From: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Sent: Wed, 26 Oct 2011 12:50:04
To: "Manas Dasgupta" <[protected]@REDIFFMAIL.COM>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

We appreciate your patience.

With reference to your query, we would require some more time to respond. We assure that we are looking into the matter on priority and shall get back to you on or before November 9, 2011.

Looking forward for your co-operation in the interim.

Sincerely,

Shabnam Sayed
Customer Service Manager
ICICI Securities Limited




-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Friday, October 14, 2011 04:52 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: manas_dg1 ([protected]@rediff.com); coo ([protected]@icicibank.com); Helpdesk ([protected]@icicidirect.com)
Subject: Re: Issue with my ICICIDIRECT account

Shabnam,

Noone till date has told me as to what is the actual issue here and what you are trying to fix. there are various versions at various times. the last conversation I was told that you guys are sending me a form to fill, that was 5/6 days back and nothing reached me yet. So, I am still in dark. How much time is some more time for you. Can you give me an exact target date?

Thanks

Manas

From: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Sent: Fri, 14 Oct 2011 05:35:15
To: "Manas Dasgupta" <[protected]@rediffmail.com>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

We appreciate your patience.

With reference to your query, we would require some more time to respond. We assure that, we are looking into the matter on priority and shall get back to you on or before October 20, 2011.

Looking forward for your co-operation in the interim.

Sincerely,

Shabnam Sayed
Customer Service Manager
ICICI Securities Limited





-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Wednesday, October 05, 2011 12:16 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: coo ([protected]@icicibank.com); manas_dg1 ([protected]@rediff.com); Helpdesk ([protected]@icicidirect.com)
Subject: Re: Issue with my ICICIDIRECT account

Suman,

I am not sure what you are talking about. I have not placed any request for PIN mailer. Your customer service is all over the place. Someone from your team is messing with my account.

Someone else from your team in the mean time called me to say that I have to submit documents because they have been destroyed in the Mumbai flood. How many years back was that ? - the flood was years back, I submitted these documents years back and performed many transactions since then. What way is it to fool people? I challanged back that guy and he said he'll check and get back. Never got back ever since.

Speed post does not take 12 working days. Please be realistic. I still haven't got it, its been 27th Sep till 4th Oct now.

can you explain what the real problem is/was and when it is going to be fixed?

Thanks

Manas Dasgupta

From: "ICICI Bank Customer Care" <customer.[protected]@ICICIBANK.COM>
Sent: Tue, 04 Oct 2011 13:57:02
To: "Manas Dasgupta" <[protected]@rediffmail.com>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

We understand your concern.

As checked, you have placed a request for PIN mailer on September 26, 2011. The PIN mailer containing user ID and password for your ICICI trading account has been sent at your registered address on September 27, 2011 by Speed Post vide AWB no.EM[protected]IN. You will receive it in 12 working days.

We look forward for your co-operation and a healthy financial relationship in future.

Sincerely,

Suman Hegde
Customer Service Manager
ICICI Securities Limited



Subject: Re: Issue with my ICICIDIRECT account

Hello,

It is still not active. Now the message when I put in my user id and password is "Your password request is under process. In the interim, you can place :orders through Call N Trade. (Visit Customer Service page -> CALL N TRADE)".

Its been far too long now that account is not working. Please ensure you duly expedite this. I am copying some senior folks here.

Thanks

Manas Dasgupta




From: "Helpdesk" <[protected]@icicidirect.com>
Sent: Mon, 03 Oct 2011 08:48:17
To: "Manas Dasgupta" <[protected]@rediffmail.com>
Subject: Re: 'ICICICARE=[protected]' Issue with my ICICIDIRECT account
Dear Mr. Dasgupta,

Thank you for your patience.

With reference to Service Reference Number SR[protected], we wish to inform you that your ICICI Trading Account [protected] has been enabled for Mutual Fund trading.

We request you to check it from your end.

We assure you best services always.

Sincerely,

Siddesh Parkar
Customer Service Officer
ICICI Securities Ltd.


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-----Original Message-----
From: Manas Dasgupta ([protected]@rediffmail.com)
Date: Sunday, September 25, 2011 09:46 AM
To: [protected]@icicidirect.com ([protected]@icicidirect.com)
Cc: manas_dg1 ([protected]@rediff.com)
Subject: Issue with my ICICIDIRECT account

Hello,

I have an account with ICICIDIRECT, no. [protected]. At this moment, I can't perform a transaction as I am getting the following message from the site.

"Dear Customer, As per a recent SEBI directive (Cir / IMD / DF / 9 / 2010) dated August 12, 2010, we are required to submit your account opening documents along with transaction placed in the respective AMC before you place an order in the schemes offered by the AMC. We are in the process o[censored]pdating your account opening documents in the system. You will be able to place an order in this scheme after the uploading process is completed. Regret the inconvenience caused.Kindly contact the customer service numbers for further information."
Background:
1. I have submitted KYC documents about a one month back.
2. CVL verification is done and site is saying Verified. I checked this a number of days back.
3. 3/4 days back I tried carrying out transactions and got the same message. your Support center guy told me its due to some technical issue, try after some time.
4. I tried today and the same issue occurred - the Support center lady did not seem to have any idea as to what can be the issue and was trying to direct me to CVLsaying CVL has to complete their process but could not explain what is pending from CVL. Ticket no. is SR[protected], dated 25 sept. After I challenged back she advised me to write this mail to helpdesk.
5. I am also not happy that she could/did not escalate this call after I insisted that I talk to someone senior. The explanation was that no senior management staff is available. This is something I do not believe. Every shift will have a supervisor/leader. If that is not the case, your customer services are being left unmanaged and leading to issues as I am facing.

Please look into this and resolve asap. I wan't to invest now. The impact of each days delay to me means loss of money that ICICI is causing to me. With any further delay, I'll write to your senior management and consumer compaints boards.

Thanks

Manas Dasgupta
[protected]

==========================

Hello,
i am an account holder in ICICI bank Magarpatta Pune branch. My ATM Debit card was stucked in Non ICICI ATM (Corporation Bank ATM) last week.Now i got my debit card through ICICI bank,but it was blocked. Kindly unblock my card. My account no is[protected].

Regards,
Harishankar UI

Dear Sir,
I haven't taken any two wheeler loan from ICICI bank.I haven't got any Two wheeler from the bank.But it is showing in CIBIL report.Please suggest me on the same.
ACCOUNT DETAILS DATES
MEMBERNAME ICICI BANK DATE OPENED/DISBURSED[protected]
ACCOUNT NUMBER LTMUM[protected] DATE CLOSED -
TWO-WHEELER LOAN

Thanks
Narendra Lendave