ICICI Bank Complaints & Reviews

Hello Mam/ Sir,
This is in reference to the payment done from ICICI bank website, for the Prepaid Reliance gsm Mobile Recharge on 20 Oct 2009 of 100.00 Rs.

But till now netiher the recharge is done nor I received any message.

Here is the Payment details:

Payment Id [protected]

Amount (Rs) INR 100.00
Date of Payment 20 Oct 2009
Debit Account[protected]
Payment Status Success
Payment Remarks 1108

Looking forward for the positive response asap.

Thanking You.
Regards,
Deep Banerjee

Respected Sir,
I am a credit card account holder of ICICI and my credit card number is [protected], since few months back the bank has stopped to send my physical credit card bill statements to me, all of sudden now the bank has stopped to send my bill amount and the due dates on my mobile. This is embrassing me alot, with informing me they have stopped all the things. For a customer this is very embrassing thing without knowing the bill amount and the due date how can a customer can submit his outstanding amount in due date. As I have seen my E generated statement it is showing the late fee amount and intrest on non paying amont etc... I dont want to pay that all amount as I am not in fault. This is totally the banks fault that without informing me they have stopped to send my physical statements as well as the moble prompts. Now I want to settledown this issue as early as possible and i am not going to pay any amount untill this issue settles.

Thanking You,


Your's Faithfully

K Ashok Kumar

I had deposited a cheque in ICICI Bank Branch on the 5th of October 09. However, the same is not credited to my account even as of 20th Oct 09.

The bank does claim that for any outstation cheque to get realised it takes maximum 7-10 working days but the same if way past. My festive season has gone waiting for this cheque worth Rs 49990/- issued to my by the Income tax department.

Request help

Sir,

I had a Fixed Deposit of Rs. 50000.00 in ICICI Bank Bund Garden Branch Pune which was opened on[protected]FDR A/C No.[protected] having Maturity value of Rs. 55859.00 on maturity date[protected]. On[protected] when I approached the bank for taking out the maturity value, the bank official told me that I can not withdraw full amount as the FDR is linked with the locker which I possess in ICICI Bank Bund Garden Pune. While opening the FDR, it was not told to me that FDR is linked with the Locker. I am regularly paying the locker rent separately.

However on the suggestion of Bank personnel, I gave given my instruction to Bank for issue of FDR of Rs. 10000/- for a period of 5 years and credit the balance amount of maturity proceeds (Rs 44859/-) to be creditin my SB A/c[protected].

Sir my complaint is : Though 9 days have passed, the bank has not taken any action ed to issue fresh Fixed Deposit and credit the balance money to my SB A/C.

I tried vto contact the customer support many times but their automatic voice system putting me one person to second, second person to third and so on. I could not get any fruitful result. Please help me.

Sir,
My dmat account No.[protected] is with your bank and my login ID is VENKALXJ. I had forgotten my password and I have been requesting for providing the same to me for past 3 months. Whenever I approach your executive on phone, the answer is the pin mailer was sent thru first flight couriers. But I have not received a single cover from the said couriers. Due to improper/inefficent service of a courier, I am unable to operate my account for the past 3 months. As such, I request you to initiate immediate remidial action not only to provide my password urgently duly ensuring proper delivery to my correct address but also to check up with your couriers.
Thanking you,

Yours sincerely,
P.VENKATESWAR.

Hi ,
I was Holding a credit card with ICICI bank . I have paid all the outstanding and i have blocked my card since it was lost . But unfortunately ICICI has closed my Credit card account as WRITTEN OFF status and not with CLOSED status . This is impacting my CIBIL Report since it is having a WRITTEN OFF status (with 0 rs outstanding) .

I request ICICI bank to change the credit card closure status from WRITE OFF...

I am having ICICI saving account no. [protected] & also having credit card no. [protected]. Due to outsatnding balance of my credit card bank has wihheld my saving account. My credit card outsanding balance as per credit card statement dt. 27.09.2009 is Rs.8856.40 and due date was 15.10.2009. Therefore immeidatly I deposited cheque no. 67588 dt. 03.10.2009 of Rs. 8856.40, in responce to the same bank has communicated me through e mail 1) dt. 08.10.2009 that, " We inform you that according to our records we have received the cheque payment of Rs.8856.40 with cheque number 657588 on October 08,2009. Once the chqeue is cleared your savings bank account will be unblocked in 3 working days". 2) Further, bank through e mail dt. 09.10.2009 informed that,
"We have received your cheque (cheque number 657588 ) of Rs. 8856.4 on[protected] for payment towards your ICICI Bank Credit Card account 5176 XXXX XXXX 8003" . 3) In this context, further bank says that, "We regret to inform you that your cheque 657588 for Rs. 8856.4 towards payment of your dues on your ICICI Bank Credit Card no 5176 XXXX XXXX 8003 has been returned by your bank. We request you to arrange fresh payments immediately" .4) Bank has also infomred that, as on We inform you that the cheque payment of Rs. 8856.40 with cheque number 657588 was returned stating insufficient funds in your savings bank account. 5) Bank vide emial dt. 12.10.2009 informed that, We request you to make the complete payment to unblock the savings bank account. The total outstanding balance on your credit card is Rs. 9,132.15 as on October 12,2009. However, I received the credit card statment dt 27.09.2009 wherein due balance is only Rs. 8856.40 and due date is 15.10.2009. i had paid the total due amt as per credit card statment and before due date and when my saving balance having sufficient balance to clear the cheque of Rs. 8856.40.

My question is that, 1) without quoting any specific reason how can bank returned my cheque, when my saving account in question having sufficient balance as on 03.09.2009 to till date for cleared the cheque of Rs. 8856.40/-. 2) Bank once communicated for received of payment and then communicated returned of cheque without stating any valid reason 2) Whether bank can blocked my saving account for outstanding credit card payment 3) Inspite of issuing cheque of total outstanding amount due as per statement dt.how can bank withheld my saving account till date 27.09.2009 and before due date i.e. 15.10.2009, how can bank says not having suffcinet balance.

ISSUEING NUMERIOUS EMAILS AND CUSOTMER CARE CONTACT BANK HAS NOT YET FINALISE THE ISSUE CORRECTLY.

PLEASE ARRANGE TO PROVIDE NEW ATM CUM DEBIT CARD TO ME AT THE EARLIEST. THE DETAILS ARE GIVEN BELOW.
NAME: N.V.S.R.G.JAGANNADH
DESIGNATION: JR. ASST.,
DEPARTMENT: MARINE DEPARTMENT
EMPLOYEE NO.PEM017099
ORGANIZATION: VISAKHAPATNAM PORT TRUST
SAVINGS ACCOUNT NO.[protected],
BRANCH: DWARAKANAGAR MAIN
PLACE; VISAKHAPATNAM

I HOPE YOU CAN ARRANGE NEW ATM CUM DEBIT CARD WITHIN ONE WEEK

THANKING YOU

JAGAN

I HAVE NOT RECEIVED MONEY FROM ATM WHICH WAS DEPOSITED ON 9TH OCTOMBER,

Hi,

I've DP ID in my name " Sharad Menawat".

My account has been de-activated. When I login it states that I need to submit my all paer work once again before the account can be reactivated. The reason given is some KYC issue, clarification is my documents lost due to floods in Mumbai.

I'm in US close to 2 years and can't submit my documents to any ICICI branch.

Given that ICICI lost my personal data including PAN card which is very confidential in nature in itself with other personal information due to carelessness and short sighted planning to store such information, 1) in flood sensitive area, 2) very sensitive seismic zone in India.

Why should I be penalized for the mistakes of ICICI Direct by not allowing me to trade by blocking my working account? Is this right for a consumer of services of a Broker house? Is there any law that provides right to broker houses to penalise the consumer even when consumer is not at fault?

I request you to take this complaint and help me by directing ICICI Direct to unlock my online trading account unconditionally.

Thanking you.

Yours sincerely
Sharad Menawat
Resident of Bangalore
(Presently in USA)

Dear Sir,

I have not received One courier from ICICI Bank - Debit Card Division AWB No. [protected], Reference Number:[protected] through ExpressIT Courier. It's very urgent for me.

I have tried a lot of times in the following numbers several times in different time period.

Delhi Customer Support
Tel :[protected]/30672914/30672918/30672919

But no body is picking the phone.

Please call me back on [protected].

Thanks and Regards,

Ranjan Kumar Dass
Mob No. [protected]
Email Id: [protected]@yahoo.co.in
New Delhi

Accounts with ICICI are a nightmare, especially when they go dormant. One of mine went dormant, and I had to complete a round trip of 90 miles, produce passports and proof of address, and would you believe, make a statement of why I wanted the account reactivated - like I wasn't being reasonable in wanting access to my own money. The ICICI website reassuringly says something along the lines of "Your money in a dormant account will always be your property or if you die it will become part of your estate" ...maybe they get customers dying of old age waiting for accounts to be reactivated.

More worrying is the fact that ICICI gave me no indication that the account had actually been closed, and I was given no warning that closure was imminent. The problem is that they have no concept of customer service, and the levels of beaurocracy within this Indian bank might be a new and interesting experience for customers o[censored]K banks.

The other problem I've had related to the extreme length of time it takes to clear funds deposited to the current account. One over-the-counter deposit at an ICICI branch took nearly 2 months - yes, months, to clear because of some admin error in the bank, and a deposit made to ICICI through my Lloyds bank took several weeks. To cap it all, the Visa debit card was not accepted in India.

I'm sticking with them for one more try, as I think things can only get better, but my advice to anyone considered starting up with them would be to think carefully, and be prepared for advantages to be cancelled out by problems in managing the accounts.

COMPLAINT:
I MAINTAIN A NORMAL SB A/C WITH GK-II BRANCH OF ICICI BANK (Branch Id : 0311 Account Id :[protected] REQUIRING MINIMUM QUARTERLY BALANCE AS RS 10000/-.

ON 24-9-09, SUDDENLY BANK DEDUCTED RS 552/- TOWARDS NON MAINTENANCE OF MINIMUM QUARTERLY BALANCE FOR PERIOD APRIL TO JUNE,09 PRESUMING THIS A/C AS PRIVILEGE A/C.

I DID MAINTAIN MINIMUM QUARTERLY BALANCE FOR THE SAID PERIOD ABOVE RS 10000/-.
IT IS TO STATE THAT THIS A/C WAS OPENED WITH AN AMOUNT OF RS 5000/- ONLY WHICH WAS THE MINIMUM BALANCE LIMIT EARLIER WHICH SUBSEQUENTLY THEY INCREASED TO RS 10000/-.

I MADE FIRST COMPLAINT VIA E-MAIL THROUGH INTERNET TO A/C MANAGER ON 11-10-09 AND RECD RPLY ON 12-10-09 THAT WE SHALL REVERT BY 14-10-09.(SERVICE REQUEST NO. ALOTTED BY THEM WAS "SR[protected]").

SINCE THEN THEY ARE NOT RESPONDING ON MY MAILS, NEITHER THEY HAVE REVERSED THE CHARGES. KINDLY TAKE APPROPRIATE ACTION ON BANK FOR UNILATERALLY DEDUCTING CHARGES JUST BACAUSE ACCOUNT IS AVAILABLE AT THEIR DISPOSAL AND ALSO FOR UNILATERALLY CATEGORISING IT TO PRIVILEGE SB A/C THOUGH IT IS NORMAL SB A/C.

REFERENCE MAILS ARE ENCLOSED BELOW FOR YOUR KIND PERUSAL.

IVTH MAIL WRITTEN TO ICICI BANK ON 15-10-09
DEAR SIR/MADAM,
INSPITE OF MY SEVERAL MAIL, YOU HAVE NOT REVERTED THE WRONGLY DEDUCTED CHARGES.
YOU HAD REPLIED EARLIER THAT BY 14-10-09 YOU WILL COME BACK.
BUT NO REPLY SO FAR.
MAY I KNOW WHAT IS THE HOLD UP?
SANDHYA BANSAL

IIIRD MAIL REMINDER WRITTEN AT 21.45 PM ON 14-10-09
IIND MAIL REMINDER WRITTEN IN AFTERNOON OF 14-10-09

REPLY EARLIER RECD FROM ICICI BANK ON 12-10-09

Dear Ms. Bansal,

We have registered your request with Reference number SR[protected]

You will recieve the status by October 14, 2009 on your mobile number available with us.

Sincerely,

G Vamshi
Account Manager
ICICI Bank limited


-----Original Message-----
Subject: Others

Branch Id : 0311 Account Id :[protected]
I NOTICE THAT YOU HAVE DEDUCTED PRIVILEGE QAB CHARGES OF RS 552/- FOR APRIL-JUNE,09 ON 24-09-09.
I WANT TO CLARIFY THAT MY A/C IS NORMAL SB A/C ONLY AND NOT PRIVILEGE, THIS A/C WAS OPENED WITH MINIMUM BALANCE OF RS 5000/- WHICH WAS SUBSEQUENTLY REVISED BY YOU TO RS 10000/- AND MY BALANCE FOR THE SAID PERIOD WAS MAINTAINED ABOVE RS 10000/-. I AM SURPRISED WHY THE CHARGES ARE DEBITED THOUGH BALANCE IS WELL MAINTAINED.
SUCH THINGS UNNECESSARY CAUSE TROBLE TO CUSTOMER.
PLEASE REVERT CHARGES AND SEND ME CONFIRMATION E-MAIL.
REGARDS.
SANDHYA BANSAL
[protected]@indiatimes.com

10.08.2009
Hyderabad
To

The Branch Manager
ICICI Bank
Mahim Branch
MUMBAI.

Sub: Unauthorised withdraw/transfer of funds from my ICICI Bank SB A/c.[protected] for Rs.100000/-

Ref: ICICI BANK SB A/C.[protected] & Complaint No.SR[protected].

Sir,

On 08.08.2009 morning at about 11.30 AM I have received telephone call from #[protected] ICICI Bank RCU Mr.Bharat saying that there are series of transactions in my above ICICI Bank account towards funds transferred. The transaction details are furnished below for your ready reference.

Transaction No. Amount Date .
[protected] 1000.00 08.08.2009
[protected] 22000.00 08.08.2009
[protected] 49000.00 08.08.2009
[protected] 1000.00 08.08.2009
[protected] 27000.00 08.08.2009
[protected]
Total Rs. 1,00,000.00
[protected]

These above transactions are not known to me and I have not given any directions to anyone else. So, I request you to please reverse the above five transactions from my account and give credit to my account at the earliest.

Please find enclosed herewith FIR copy lodged with Cyber crime Police for your reference.

Thanking you sir please acknowledge the receipt of this letter.

Yours faithfully,



BH VV RSSS Sarma
C/O. P V Biday, A-210 2nd Floor, Ruby House Flat#405, Sri Sai Murali Apartments,
Above BPL Gallery, Sitladevi Temple Road Kothapet – Nagol Road
Mahim – W, Mumbai – 400016 Kothepet, Hyderabad – 500035.
Cell# [protected] & [protected]

I HOLD 2 NOS. OF ICICI MONEY MULTIPLIER BOND 0898 MMB.
BONDHOLDER NO : 4342-935 CERTIFICATE NO. 22256
MATURITY DATE; 05.05.2009.
I HAVE SENT THE ORIGINAL BOND TO THE OFFICE DULY DISCHARGED THRO REGISTERED POST . BUT TILL DATE THERE IS NO RESPONSE . I HAVE WRITTEN TO ALL THEIR OFFICES , BUT TILL NOW NO RESPONSE IS RECEIVED.i AM LITTLE WORRIED.

Subject: (Dispute - Compliant No.[protected] Account No[protected]

Respected Sir,
This is to get to your kind notice, I Sugnaraj Joseph holding an Account with your Bank (account no[protected] holding since 2 years.
I have been disputing the traction below mention, I have no clue of what Is happening you guys have taken my complete salary for not fault of mine.
I was told by your collection Rep Ms. Swetha that the amount will be credit within 3 working day I spoke to her on 1st Oct 2009 no response till date.
Please understand I am a sugar patient have no money with me anything happen to me you will stand responsible.
I have mailed to the customer care I have a reply from Rama K A ( below e mail). It is 7th October what he said nothing from your end.

Please let me know what should be done .

In case I do not get response, I am forced to seek for an alternative option ( Media and consumer forum) as well.

Hence I request you to kindly look into the matter and do the needful.

Thanks and Regards

Joseph Sugnaraj

Dear Sir/Madam,

Someone has did an Online fradulent transaction for Rs.1,31,000/= from my salary account (ICICI).
and I have filed a complaint against the bank to the Cyber Crime Department, Chennai.

Its been more than a month and no actions taken either from the police side or from the bank.

I am really fed up and no hope that I will get back my hard earned money.

PLEASE HELP ME to get back my money.

Regards,
Harihara Kumar.

Hi
I had a credit Card of ICICI Bank Vide No [protected] which have been settled on 30-Sep-2008 Vide settlement no 268/09/2008/Kol/360 by Mr. Amber Siddiqui who was an official of ICICI Credit Dept. The Settlement amount was 25,000.00 and the Plan was as Below :

1st Installment on 30/09/2008 Rs. 10,000.00 By Cash Vide Receipt No - C[protected].
2nd On 18/10/2009 Rs. 7500.00 by cheuqe Vide No 021893 on Axis Bank Debited on 23/10/2008. 3rd on 18/11/2008 Rs. 7500.00 by cheque vide no 021894 on Axis Bank debited on 24/11/2008.

After long 11 months, again I am getting some calls from [protected] stating himself as Mr. R.S. Verma and from [protected] stating himself as Delhi Police for the Credit Card Payments.
So, I am really worried about the matter.
Please treat the matter as an urgent and do the needful.

Thanks & Regards
Rajib Dutta
[protected]

I placed the request fro transfer of fund on Sept 30th and money was sent to the receiving bank on Oct 8th . Does it take that long to transfer the fund. I am using Citibank services for long time . There service is much faster and relaible. Why will some one will switch to your poor service?

Somehow receiving bank rejected the draft ,but ICICI has not sent me any message about this till today that is Oct 11th. . On Oct 11th ,I logged in to see the details of transection and surprised to see that draft has been rejected by bank.
We don't know what is their criteria for applying the exchange rate .On Sept 30th it was Rs48+ but transection posted to my account is Rs 45+.There should be some clear guide line for that.

Its been more than 11 days and transection is not completed till now .

Dear Sir, (Reg. Request for Reversal of Rs.4307/-)

This complaint is regarding a transaction i made at a shopping outlet last year (27-Sep-08) where my money (Rs.4307/-) has been deduced four times from my account and reversed twice. I lodged a complaint regarding this to customer service on the very next working day.

They have asked for a written complaint to be posted to Debit recon team and I have done the same twice through professional couriers (No.[protected] dated 17-Nov-09 & No.[protected] dated 30-Apr-09).

On 03-Feb-09, I received a mail from customer service stating that,
"According to the debit recon team, we have received the Letter and it has been forwarded for charge slip retrieval.
Looking forward to your cooperation."
Sincerely,
Dinesh Mishra
Customer Service Executive
ICICI BANK Ltd.

I posted a mail to Customer Service Head for escalation of the same issue.

Again I received a post stating that Debit recon team has not received the complaint letter yet and asking me to send the complaint letter once again. I spoke regarding this to Customer Service Manager - Madhuri (Extn.-4509) and she promised for an instant action within two days. It has been 3 weeks since she told so. But I didn’t receive any further information on this.

I tried to contact customer service through mail but they are not responding to my mail.

Please do the needful for the earlier reversal of my money.

Thanks & Rgds,
Anees Ahamed M F
Mobile : [protected]