ICICI Bank Complaints & Reviews

Dear Mr. Hedaoo,

Kindly write to us at [protected]@icicibank.com with your contact details.

We will be glad to assist you.

Regards,

K Raghavender
Office of the Nodal Officer
ICICI Bank

Dear Mr. Dixit,

Kindly write to us at [protected]@icicibank.com with your demat account number and contact details.

We will be glad to assist you.

Regards,

K Raghavender
Office of the Nodal Officer
ICICI Bank

Dear Mr. Chugh,

Kindly write to us at [protected]@icicibank.com with your credit card number and contact details.

We will be glad to assist you.

Regards,

K Raghavender
Office of the Nodal Officer
ICICI Bank

Dear Sir,

Yesterday evening to my utmost shock, I discovered that while I was using my personal ICICI ATM Card to withdraw money from an HDFC ATM outlet located below my office building at Trade Star on Andheri-Kurla Road, Andheri (East), The ATM Machine continously dispalyed a message "unable to process yuor transaction temporarily". On my fourth attempy I decline to withdraw. Through out my above attempts I was trying to withdraw Rs 5000/-

Having failed to withdraw the amount, I decided that I will use the Corporation Bank ATM close to mys house in I.C. Colony, Borivili (West). To my utmost shock and horror, my personal account showed me that there was a short account of Rs 20, 000/- in my account. On complaining to ICICI Bank they have given me a personal complain No SR[protected] and have committed to me to resolve the reverse deposit into my account within next 7 working days.

Sir, for a working class person like me, this kind of an error on the part of ICICI to allow HDFC ATM to debit my account wiht Rs 20, 000/- equally calculated based on my 4 attempts to withdrwar the money has left me in total shock. I dont know how I will be able to meet my expenses of the month. This is the second time my account has been shown a wrong balance. Earlier last month also there was a wrong balance shown and on my persistent attempts and frantic call wiht the bank they rectified the error.

Please help me recover my money from the bank into my personal account, My sincere request to help me out. I can also be contacted on my phone number in mumbai [protected].

warm regards,
Alwyn

ICICI Bank — ATM Short payment

I made a transaction at ICICI ATM on Oct 10th. I withdrew Rs. 15000. On Receipt I noticed that one of the note that had been passed on as a Rs. 500 was actually a Rs. 100 note. This was around 10 PM. I tried calling up ICICI customer care but got a message that my call cannot be entertained due to high volume of calls. I resorted to writing my account manager (Online). I was given a request number and was assured that something would be done in 7 working days. Next morning I called up the customer care again and this time a lady explained me the process. They take stock of the ATM at the end of the day. If there is any mismatch in the amount disbursed as against the amount disbursed on paper then the look at the complaints received for that particular ATM and take action accordingly. I had lost hope after hearing this because in my case I did not get 28 Rs 500 notes and then 6 Rs. 100 notes. What I got was a Rs. 100 note buried in the stack of Rs. 500 notes and then 5 Rs. 100 notes. This may mean that someone made a mistake at the bank or someone who load the ATM played foul and replaced one Rs. 500 note with a Rs. 100 note. I waited for 7 days and after a reminder got a one liner that the transaction cannot be reversed as I have been paid the full amount as per their records.
Reason for writing here is
1 I wanted to keep a record of this so that I have a history just in case this happens again.
2 I wanted to see if this is happening frequently with other people as well.
3 I cannot afford to let this happen again and again.

ICICI Bank — Short receipt of amount from ATM

We received less amount from IDBI ATM center, when withdrawn Rs. 1800. Received only Rs. 1300. i.e. less Rs. 500.
Whereas received call from bank that they are not responsible from less receipt of the amount and less receipt amount will not be refund.

Dear Pallavi,

We're sorry to hear about your experience.

Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

please send me pf form & prossece

To
The Branch Manager,
ICICI Bank,
New Delhi

Subject: Request to return my 5 cheque vide Sl.No. 595979 to 83

Sir,
I took a personal loan in the month of November 2006 for Rs. 1, 00, 000/- (One Lakh only) and my loan account no. is LPDEL[protected]. At the time of filling my loan application, I gave five cheques to your bank executive vide cheque Sl. No. 595979 to 83. The cheque details are under:
1. Cheque no. 595979 to 81 for Rs. 10548/- (each)
2. Cheque no. 595982 is without amount
3. Cheque no. 595983 is cancelled/blank cheque.
All the above five cheques are without date.

Afterthat, I again took a personal loan in the month of August 2008 for Rs. 2, 01, 000/-. While taking my second loan, I adjusted my previous loan balance amount. At the time of filling my second loan application, your bank executive promised me that my above 5 cheque would be returned to me after the completion of six months of my second loan. But, no cheque has been returned till date by your executive/bank. Therefore, it is requested that my above five cheque be returned at the earliest.

Thanking you,

Yours faithfully,

(MAHENDER KUMAR)
Second Loan A/c No. LPDEL[protected]

ICICI Bank — Waive off the outstanding amount

My credit Card No. is [protected]. On the basis of my past communication the outstanding amount shown by the bank should be waived off.

ICICI Bank Credit Card — points waived off

i mint points got waived off without utilising. I dont have the detail of points earned cummulative since last 2 years.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2385394' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Sridhar,

Kindly write to us at [protected]@icicibank.com with your Account number, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Dear Mr. Padam,

Kindly write to us at [protected]@icicibank.com with your Account number, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

I do support the bull- system of ICICI customer care executives, who are not ready to listen to the customers' pain. I have the same experiencing of receiving the less fund from the ATM and have been sending so many mails and making many complaints, but the executives are treating as if i was making the fake complaints. Below are the no. of emails i had sent to the ICICI, RBI and other heads, but all were waste:

[protected] Forwarded message[protected]
From: Pushpendra Gupta <[protected]@gmail.com>
Date: Mon, Oct 26, 2009 at 2:19 PM
Subject: Re: Appeal to Get the Justice
To: [protected]@icicibank.com, [protected]@icicibank.com, [protected]@rbi.org.in
Cc: customer.[protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@icicibank.com, [protected]@rbi.org.in


Hi All,

Can someone take a pain to reply to my below query? It seems, the ICICI bank is no more concern about the customers' concern.
I am also sending a letter to the "Chairman and Managing Director- ICICI" at below address, with a print out of the all the below emails, to let him learn that there is a probably lack of staff with ICICI, which could be prompt to response to the query of the customers.

Chairman & Managing Director, ICICI Bank
10th Floor, ICICI Tower, South Tower, Bandra- Kurla Complex
Mumbai, MAHARASHTRA - 400051


Highly disappointed Customer,
Pushpendra Kumar Gupta
[protected]

On Sun, Oct 25, 2009 at 11:25 PM, Pushpendra Gupta <[protected]@gmail.com> wrote:
Shri G. Jaganmohan Rao
Chief General Manager,
Reserve Bank of India

Dear Sir,

I am Pushpendra Kumar, facing problem with the ICICI bank. My elder brother withdrew 20k Rs. on 20th Oct.09 from one of the ICICI ATMs in Delhi, however received only 16k. We made immediate complaint, but the response from the bank is as if we were making fake reports. (Email attached Below)

I had written a mail to "Mr. A.Kamani, Joint General Manager and Head Branch Banking - ICICI", but to my chagrin, I didn't get any response, which led me to a high degree of disappointment from such a huge Bank. Now I am loosing hope to get any assistance or proper communication from the Bank, where the Head is not listening to the Customers' complaints.

I am unable to think other than to share the incident with the media and to file a case against the Bank, to get it published so that others could be aware about the dullness and rudeness of the ICICI executives.

I need your guidance to handle the case. I would appreciate if you kindly let me know the right way to handle the situation.

Looking forward for your kind response.

Thanks and Regards,
Pushpendra Kumar Gupta



On Fri, Oct 23, 2009 at 12:03 PM, Pushpendra Gupta <[protected]@gmail.com> wrote:
To,
Mr. A. Kamani
Joint General Manager and Head Branch Banking

I am Pushpendra Kumar, writing this mail on behalf of my elder Brother
Mr. Naveen Kumar Gupta, having his Salary Acc (No[protected] with
ICICI.
It was on 20th Oct 2009, when Mr. Naveen committed a withdrawn of 20k
from One of the ICICI ATM near "Near Apolo Hospital, New Delhi". It
was surprise to see that there were (10* 100) Notes in between of (30*
500) Notes which comes to the total of 16k instead of 20k which was an
intended amount.

Please note: It never happens that currency of various denominations
come out in Jumbled form, but this is what exactly happened in our
case. If it were all 500 denomination currency then it would have been
(40 * 500) = 20K, however 10 Notes of 500 Rs. were replaced by 100 Rs
which caused to be a loss of 4K Rs to Mr. Naveen. I want to draw your
attention to that point as well. There might be a hole in your system,
which would have caused this problem.

We immediately registered a complaint with customer care number
SR[protected], but to our disappointment your system is responding as if
we are making fake claim. I am highly disappointed with Mr. SYED ALI
ASGHAR, Customer Service Officer's email, The name in his signature in
"Bold Letters" shows the negative attitude in his communication and I
believe a customer Service Officer should not Yell by keeping his
names in the Bold Letters or probably Mr. Asghar doesn't know the
email etiquette - Another feedback to you.

Mr. Kamani, we want your intervene in this matter and a proper
solution asap. A response from your end will prove a feedback for me
to not to voice my concern through other mediums/channels.

Looking forward some fast response.

Thanks,
Pushpendra Kumar Gupta
[protected]


-----Original Message-----

Dear Mr. Gupta,



Your complaint has been already registered with the Service Reference
number SR[protected].



According to the Service Request SR[protected], the transaction has been
verified & found to be fully paid & successful as per our records.
Hence, we will be unable to reverse the amount of Rs 4, 000.





Sincerely,

SYED ALI ASGHAR

Customer Service Officer

ICICI Bank Limited





-----Original Message-----

Dear Sir / Madam,



I have one salary a/c[protected], Name : Naveen Kumar Gupta).
Yesterday I was withdrawing Rs. 20000/- from one of your ATM machine.
When I was getting the money it’s 500x30=15000/- & 100x10=1000/- total
Rs. 16000/-, but in my a/c showing of Rs. 20000/- debited. Immediate I
was visited at your nearest Branch in NFC (New Friends Colony) and
inform about this incident, but they were advise to me for make a call
at Customer Care. I was made a call to customer call also and inform
about this now I am getting one Complaint No SR[protected], Dt.
20.10.2009.



Now I request you please confirm how much time you will take to
resolve my this problem and when I can get my short money of Rs.
4000/- in my a/c.



Looking forward for your positive response ……..



Thanks & Regds

Naveen Kumar Gupta

Dear Pushpendra,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

On april 18 2011 I did withdraw 10000/- from central Bank of India ATM using ICICI bank ATM card. But i got only 4400/-. Actually i should get 19 notes of 500/- and 5 notes of 100/- but i got opposite. I got 19 notes of 100/- and 5 notes of 500/-. After that imidiatly i called to ICICI bank and told about this issue. I asked to the customer care that do i need to provide any type of proff as i was in ATM that time. Custoer care toled me that no need to provide any kind of proff. After that i called to ICICI bank so many times but i did not get my money bank please tell me what should i do.? My email id is [protected]@gmail.com

dear sir,
i have a two wheeler loan on 2005 and my loan code no is LTNKD[protected],
my fault is that i have paid Rs.9220/- in cash mode aginst of F/C on 2006 but this is not enogh after few months one of bank recovery agent has comes to my office and say that we ( icici bank ltd) have a mistake in his F/C so plz co-op with us and pay one more emi of Rs. 999/- for ur noc. after his request i have paid him Rs999/- and that is the last time when icici bank employ listen to me. after that lot of time i went to your jalandhar branch but allways negitive result only. one o[censored]r staff miss madhu in whole branch who can understand my problem but she cannot do anything.
plz tell me how to get NOC ????

with regards
Sajesh Kumar Sharma
+[protected]

courier from bank — Not Received since last week.

ICICI bank has informed that my courier has been sent on 25/04/08 visw AWB[protected]. i HAVE NOT RECEIVED TILL TODAY.

The Address is in Mumbai itself.

Also am not able to find address/contact no. of Express IT Courier.

kindly look in to & confirm.

icici bank,document courier — courier not yet received

icici sent the courier to me thru your concern on 08-10-08 but still i"m not received the courier &airway bill number is[protected] pls take immediate action that courier is very important to my future processing with icici.

Debit card — courier not received yet

courier Not recieved Yet
Hi,
A courier was sent by icici Bank to with the name vipin kumar sharma with AWB No [protected] on 1/7/09. But it was not delivered Still.

The cover contains an debit Card which issued by the icici Banks Ltd.

Need immediate action for this.

Regards,
vipin kumar sharma
[protected]

Dear Mr. Ahmad,

Kindly write to us at [protected]@icicibank.com with your account number and alternate contact details.

We will be glad to assist you.

Regards,

K Raghavender
Office of the Nodal Officer
ICICI Bank

icici bank/dabit card — Card not yet received

Refer to S01071397 dt 11July 09, the courier not yet received. You are requested to forward the details to my E-mail id or mobile no: [protected].

I also have similar complaint . I have applied for debit card on 31/08/2009 via request no.SR[protected]. I specially mentioned that my card and PIN should be sent by they registered post only as courier is not reachable here. They sent my card registered post which I got on 09/09/2009 but again they sent my PIN by courier, which is not reched upto me. Courier service has returned it back by mentioning that person is not available at the given address which is totally wrong I am serving here since last 10 years. I have write to costmer sevrvice of icici bank regarding this. But instead of taking action against courier service they told me to apply again for PIN. I am fed up from icici bank services. I had also faced similar problems earlier also. Why they don't send documents by registered post when courier services are not reachable at remote places.
Ramnik Aggarwal
B.A/C No.[protected]

ICICI Bank — courier not received

Hi,

I sending some imp document paper to our customer but till date not received.
AWB No 1876757 on 10/10/2009.

Dear Mr Khan,

We're sorry to hear about your experience. Please write to us with your specific issues and contact details at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

ICICI ATM CARD — not received yet

icici send my atm card on 27/01/10 but i have not received yet

Dear Sudhir,

We apologise for the inconvenience caused.
Please write to us with your contact details and account number at [protected]@icicibank.com (Subject line: UID 208809). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

ICICI Bank Debit Card — Irresponsible Goa service- docket no 7640659305

Docket no [protected] to be delivered on 17th March,2010......but the delivery boy just called on landline ... since the landline is not working he simply return back the parcel stating that the customer not found....

As the proper address is mentioned on the docket he should have very well located my residence & would have deliver the same.... but it is due to wrong person deputed by your company in the goa resgion such careless & laziness attitude are croping at goa service station.....

Boss... the parcel contains my Bank debit card .... due to this careless attitude my fund got blocked....

I hope ICICI have paid for the delivery charges as the same has been recovered from me

Hi Sameer,

Thanks for bringing it to our attention.

Please email us with your account number and contact details at [protected]@icicibank.com (Subject line: UID 305707). We'll be glad to be of assistance.

Regards,
ICICI Customer Service Team.

dear sir
I amn't reacived my debit card or cheqe book
so pleeze sen me my debit card or cheqe book

I also have similar complaint . I have applied for debit card.I am recived Dabit Card but Dabit Card Pin Number courier is not reachable here.PIN by courier, which is not reched upto me. Courier service has returned it back by mentioning that person is not available at the given address which is totally wrong I am serving here since last 10 years. I have write to costmer sevrvice of icici bank regarding this. But instead of taking action against courier service they told me to apply again for PIN. I am fed up from icici bank services. I had also faced similar problems earlier also. Why they don't send documents by registered post when courier services are not reachable at remote places.
Sandeep Jadhav
ICICI BANK.A/C No.[protected]
Mob-[protected]
MUMBAI

Now days both Husband and Wife are working and no body is there at home to receive the courier.
It is better to send the ATM-Debit Card to the concerned branch.
The customer can go collect the Card / Cheque Book personally from the Brach.

Dear Mr. Rohit,

Kindly write to us at [protected]@icicibank.com with your Account number, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI Bank and Max store — False Debit

Hi

Subject- Complaint againse false debit,

I made a purchase of Rs 1003/- at Max Store, Great India Place, Noida. twice my card was swiped by the person at the counter post which he said that there is some problem with the machine, hence I made a cash payment. In about 5 minutes I got 2 sms from ICICI bank sayinf twice Rs 1003 has been debitted from my account, in total Rs 2006/- had been debited from my account and when I brought it to the notice of max store they mentioned it is not reflecting in their account and that this is bank's fault, and they cant reimburse the money. Post which I registered a complaint with ICICI bank, complaint Number[protected], to which I was told it will take 35 days to resolve this.

Per me 35 days is a long time to resolve a complaint when the fault is either of the bank or the store. There should be a penalty on whichever party is guilty. If we submit a cheque in the bank and it bounces, we do pay a penalty similarly in this case the bank should number one not take so long to resolve this since I am in need of my money and second should pay a penalty. Hope you understand my problem and resolve this.

Regards

Upasana Raina

Dear Ms. Raina,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Debit Card’. Request you to provide the relevant details of your card, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Madhuri,

Sorry to say but you are an stupid women, sorry to say but this is not the way to treat ICCI, see your language, how you are behaving, this is just a machine fault it can happen anywhere.And there is proceedure in every company and bank to return the money.Looks like you are a mean lady who just knows how to take advantage of others, Surely one day you will suffer for you doings.Hope you will understand the feelings of human being one day, rather than just blaming.

Regards,
Prakash.