ICICI Bank Complaints & Reviews

Dear Sir/ Madam,

I have a ICICI credit card with me. Card No. [protected]. I had given my company adress and E-mail ID for the corruspondence. I left that company in December 2008 and requested ICICI for change of adress and E-mail ID. But they did not take my request as my cheque book request was also there same time.

I didn't received the statement so I had made the cheque payment for the due amout. I am not aware of if that cheque was honoured or dishonoured as the all my statements are going to my old compant adress.

I again contacted ICICI for checking the status and change of adress, they told they have not received the payment and I told them to send the statements again and change my adress and e-mail ID. I had given the cheque no by which I had made the payment to the ICICI customer care executive as well as the person who was came to my house for the new adress varification. A nd he told me that he will check and confirm that cheque status.

But they once after the adress confirmation they directly taken out money due money with interest and financial charges from my ICICI savings account. They never informed me for the non receipt of payment. Even I myself asked about the statement as I was not receiveing any statements from ICICI. Height to it is even after they taken out their due money with late payment fees and financial charges they are still charging me late payment fees and financial charges. The late payment fees and financial charges they put me are huge and it is again increasing with compound interest.

All the correspondence mails are attached herewith for your info.

I sincierely request you to help me out and give me justice.

Thanks & Regards,

Kishor Patil.
Mobile: [protected]/[protected]

From: "kishor kisan patil" <[protected]@rediffmail.com> | Add to Address book |This is spam



To: "ICICI Bank Customer Care" <customer.[protected]@ICICIBANK.COM>


Subject: Re: RE:'ICICICARE=[protected]' Re: Payment due date reminder


Date: Sun, 12 Apr 2009 11:08:25 IST


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Dear Mr.Venkatesh,

Its height of all.

Yesterday you had agreed that you will reverse all the late payment & finance charges put in my account. You will check for the payment I made to ICICI & if its credited, you will also reverse the money you taken out from my ICICI savings account.

Its surprising that you don't follow you're commitments. You're mail is not inline with the telephonic discussion we had.
I don't expect any more support from you.

We will meet in consumer court.

Kishor.

On Sat, 11 Apr 2009 ICICI Bank Customer Care wrote :
>Dear Mr. Patil,
>
>
>Further to our telephonic conversation dated onApril 11, 2009,
>we inform that as your credit card account has been permanently deactivated due to non receipt of payment an amount of rs. 15, 513.66 has been debited from your savings account dated on March 19, 2009 and there is an outstanding balance of Rs. 461.41 as on date.
>
>Sincerely,
>
>
>Venkatesh
>Customer Service Officer
>ICICI Bank Limited
>
>"ICICI Bank now offers 8.50% p.a. on fixed deposits for 390 days and 590 days, 8.75% p.a. for 990 days. Please contact any ICICI Bank branch."
>
>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>
>
>
>
>-----Original Message-----
> From: kishor kisan patil (
>[protected]@rediffmail.com
>)
>Date: Friday, April 10, 2009 12:00 PM
>To: ICICI Bank Customer Care (
>customer.[protected]@icicibank.com
>)
>Subject: Re: RE: Re: Payment due date reminder
>
>Dear Mr. Ahmad,
>This is not acceptable.
>I have myself made hard attempt for change of adress and e-mail id.
>I think ICICI is making business by not allowing account holders to update the information and creating the situation for making defaults and putting up penalty and financial charges.
>I had made the payment, given cheque nos to your customer care executives and the executive who came to my house for adress verification.
>You have allready stolen my money from my account without my knowledge.And still you are again asking for other finance charges. If you have allready recovered total due money along with finance charges and penalty how can you still charge finance charges to me in this month?
>And as off you have taken all money why my card is deactivated?
>If you will not return all my money I will put a case in consumer court.
>Kishor.
>On Wed, 08 Apr 2009 ICICI Bank Customer Care wrote :
>>Dear Mr. Patil,
>>
>>We regret the inconvenience caused to you.
>>
>>As an ICICI Bank Credit Card holder, you are governed by the terms and conditions of the Card Member Agreement, under which you have authorized the Bank to debit your ICICI Bank account to the extent of any outstanding amount due on the Credit Card that proves to be un-collectable from you, and other amount due to the Bank by you in terms of the Card Member Agreement.
>>
>>The relevant extract from the terms and conditions is set out hereunder:
>>
>>"In addition to the general right to set off or other right conferred by law or under any other agreement, the Bank may, without notice, combine or consolidate the standing balance on the Card Account with any other account(s) which the Card member maintains with ICICI Bank and its Group Companies, and set-off or transfer money standing to the credit of such other account(s) in or towards the satisfaction of the Card Member's liability to ICICI Bank under his/her Card Account."
>>We further state that the Bank has a bankers' lien on your account as statutorily granted and available to any bank in accordance with our rights as set forth above.
>>
>>We inform you that the credit card is permanently deactivated due to non receipt of the payment.
>>
>>The total amount outstanding on your credit card account is Rs.461.41 as on April 07, 2009.
>>
>>We request you to make the payment to avoid financial charges.
>>
>>You may change the address online. Please follow these steps:
>>
>>Logon
>>to
>>www.icicibank.com
>>with your User ID and Password.
>>Click on 'Cards'
>>Click on 'Other Request'(Under Service Request)
>>Click on'Request for Address Change'.
>>
>>Alternatively, you may contact our 24-hour Customer Care for the address change.
>>
>>Please click on this link to get the Customer Care contact numbers:
>>
>>http://www.icicibank.com/pfsuser/customer/cuscarenos.htm
>>
>>Sincerely,
>>
>>Ahmed
>>Customer service officer
>>ICICI Bank Limited
>>
>>ICICI Bank now offers 8.75% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.
>>
>>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>>
>>
>>
>>
>>-----Original Message-----
>> From: kishor kisan patil (
>>[protected]@rediffmail.com
>>)
>>Date: Tuesday, April 07, 2009 12:49 PM
>>To:
>>[protected]@icicibank.com
>>(
>>[protected]@icicibank.com
>>)
>>Cc:
>>customer.[protected]@icicibank.com
>>(
>>customer.[protected]@icicibank.com
>>)
>>Subject: Re: Payment due date reminder
>>
>>Dear Sir/ Madam
>>I am fed up with ICICI. Your customer care execuives don't know how to talk to a customer.
>>
>>My biling adress is changes as I have changed my job. I have requested for change of adress several times to your customer care executive in the month of december 08. I had also sent a mail for change of adress and e-mail id. Nobody took the request stating your cheque book request is under progress and they cannot take another request for change of adress.
>>Last month again i called up your customer care executive for change of adress.
>>Then they sent me the bills. I had informed them that the balance payment which they were showing is allready paid by me by cheque. I had also given the cheque no to customer care executive and the person who came to my new adress for adress confrmation. And requested to remove all finance charges and late payment charges put in my account.
>>Ignoriong my request you directly debited money along with finance charges and late payment fees from my savings account with ICICI.
>>Who give you the permission to do so? How can you take out money without my knowledge that also when I paid the money.
>>Either you check your account, clear issue and pay back late paymnet & finance charges or else I am going to put case in conumer court.
>>I don't have any belief in ICICI I am also going to close my account and credit card. I don't want to keep any relationship with ICICI hence forth and also going to wirte to newspapers and TV news channels about the fraud case.
>>Kishor.
>>On Fri, 03 Apr 2009 Customer Care wrote :
>>>Please add customer.[protected]@icicibank.com to white list/safe sender list.
>>>Otherwise, your mailbox filter or ISP may stop you from receiving your
>>>e-mail statement.
>>>
>>>
>>>Dear Mr. KISHOR PATIL
>>>
>>> Payment on your ICICI Bank Credit Card account no 5177 XXXX
>>>XXXX 2009 is due on 07/04/2009. You may choose to pay the total bill
>>>amount of Rs. 461.41 or the minimum amount of Rs. 100. Please ignore
>>>this message in case your payment is already made.
>>>
>>> Regards,
>>> ICICI Bank Credit Cards Team.
>>>
>>> _____
>>>
>>>This is a system generated mail. Please do not reply back to this email
>>>ID. If you have a query or need any clarification you may:
>>>
>>>(1) Log in to your account online and write to us through Accounts
>>>Manager,
>>>(2) Visit the 'Email Us' link at www.icicibank.com to send us an e-mail
>>>or
>>>(3) Call our 24-hour Customer Care
>>>
>>>Discover a new way of paying your Credit Card bills from your bank
>>>account anytime anywhere by using ICICI Bank iMobile. GPRS users, SMS
>>>iMobile to 56767661. For details, please click here
>>><http://www.icicibank.com/pfsuser/channels/mobile/imobile/imobile...⇄ .
>>> _____
>>>
>>>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>>> This email message and its attachments may contain
>>>confidential, proprietary or legally privileged information and is
>>>intended solely for the use of the individual or entity to whom it is
>>>addressed. If you have erroneously received this message, please delete
>>>it immediately and notify the sender. If you are not the intended
>>>recipient of the email message you should not disseminate, distribute or
>>>copy this e-mail. E-mail transmission cannot be guaranteed to be secure
>>>or error-free as information could be intercepted, corrupted, lost,
>>>destroyed, incomplete or contain viruses and the ICICI Bank accepts no
>>>liability for any damage caused by the limitations of the e-mail
>>>transmission.
>>> _____
>>>


On Sat, 11 Apr 2009 ICICI Bank Customer Care wrote :
>Dear Mr. Patil,
>
>
>Further to our telephonic conversation dated onApril 11, 2009,
>we inform that as your credit card account has been permanently deactivated due to non receipt of payment an amount of rs. 15, 513.66 has been debited from your savings account dated on March 19, 2009 and there is an outstanding balance of Rs. 461.41 as on date.
>
>Sincerely,
>
>
>Venkatesh
>Customer Service Officer
>ICICI Bank Limited
>
>"ICICI Bank now offers 8.50% p.a. on fixed deposits for 390 days and 590 days, 8.75% p.a. for 990 days. Please contact any ICICI Bank branch."
>
>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>
>
>
>
>-----Original Message-----
> From: kishor kisan patil (
>[protected]@rediffmail.com
>)
>Date: Friday, April 10, 2009 12:00 PM
>To: ICICI Bank Customer Care (
>customer.[protected]@icicibank.com
>)
>Subject: Re: RE: Re: Payment due date reminder
>
>Dear Mr. Ahmad,
>This is not acceptable.
>I have myself made hard attempt for change of adress and e-mail id.
>I think ICICI is making business by not allowing account holders to update the information and creating the situation for making defaults and putting up penalty and financial charges.
>I had made the payment, given cheque nos to your customer care executives and the executive who came to my house for adress verification.
>You have allready stolen my money from my account without my knowledge.And still you are again asking for other finance charges. If you have allready recovered total due money along with finance charges and penalty how can you still charge finance charges to me in this month?
>And as off you have taken all money why my card is deactivated?
>If you will not return all my money I will put a case in consumer court.
>Kishor.
>On Wed, 08 Apr 2009 ICICI Bank Customer Care wrote :
>>Dear Mr. Patil,
>>
>>We regret the inconvenience caused to you.
>>
>>As an ICICI Bank Credit Card holder, you are governed by the terms and conditions of the Card Member Agreement, under which you have authorized the Bank to debit your ICICI Bank account to the extent of any outstanding amount due on the Credit Card that proves to be un-collectable from you, and other amount due to the Bank by you in terms of the Card Member Agreement.
>>
>>The relevant extract from the terms and conditions is set out hereunder:
>>
>>"In addition to the general right to set off or other right conferred by law or under any other agreement, the Bank may, without notice, combine or consolidate the standing balance on the Card Account with any other account(s) which the Card member maintains with ICICI Bank and its Group Companies, and set-off or transfer money standing to the credit of such other account(s) in or towards the satisfaction of the Card Member's liability to ICICI Bank under his/her Card Account."
>>We further state that the Bank has a bankers' lien on your account as statutorily granted and available to any bank in accordance with our rights as set forth above.
>>
>>We inform you that the credit card is permanently deactivated due to non receipt of the payment.
>>
>>The total amount outstanding on your credit card account is Rs.461.41 as on April 07, 2009.
>>
>>We request you to make the payment to avoid financial charges.
>>
>>You may change the address online. Please follow these steps:
>>
>>Logon
>>to
>>www.icicibank.com
>>with your User ID and Password.
>>Click on 'Cards'
>>Click on 'Other Request'(Under Service Request)
>>Click on'Request for Address Change'.
>>
>>Alternatively, you may contact our 24-hour Customer Care for the address change.
>>
>>Please click on this link to get the Customer Care contact numbers:
>>
>>http://www.icicibank.com/pfsuser/customer/cuscarenos.htm
>>
>>Sincerely,
>>
>>Ahmed
>>Customer service officer
>>ICICI Bank Limited
>>
>>ICICI Bank now offers 8.75% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.
>>
>>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>>
>>
>>
>>
>>-----Original Message-----
>> From: kishor kisan patil (
>>[protected]@rediffmail.com
>>)
>>Date: Tuesday, April 07, 2009 12:49 PM
>>To:
>>[protected]@icicibank.com
>>(
>>[protected]@icicibank.com
>>)
>>Cc:
>>customer.[protected]@icicibank.com
>>(
>>customer.[protected]@icicibank.com
>>)
>>Subject: Re: Payment due date reminder
>>
>>Dear Sir/ Madam
>>I am fed up with ICICI. Your customer care execuives don't know how to talk to a customer.
>>
>>My biling adress is changes as I have changed my job. I have requested for change of adress several times to your customer care executive in the month of december 08. I had also sent a mail for change of adress and e-mail id. Nobody took the request stating your cheque book request is under progress and they cannot take another request for change of adress.
>>Last month again i called up your customer care executive for change of adress.
>>Then they sent me the bills. I had informed them that the balance payment which they were showing is allready paid by me by cheque. I had also given the cheque no to customer care executive and the person who came to my new adress for adress confrmation. And requested to remove all finance charges and late payment charges put in my account.
>>Ignoriong my request you directly debited money along with finance charges and late payment fees from my savings account with ICICI.
>>Who give you the permission to do so? How can you take out money without my knowledge that also when I paid the money.
>>Either you check your account, clear issue and pay back late paymnet & finance charges or else I am going to put case in conumer court.
>>I don't have any belief in ICICI I am also going to close my account and credit card. I don't want to keep any relationship with ICICI hence forth and also going to wirte to newspapers and TV news channels about the fraud case.
>>Kishor.
>>On Fri, 03 Apr 2009 Customer Care wrote :
>>>Please add customer.[protected]@icicibank.com to white list/safe sender list.
>>>Otherwise, your mailbox filter or ISP may stop you from receiving your
>>>e-mail statement.
>>>
>>>
>>>Dear Mr. KISHOR PATIL
>>>
>>> Payment on your ICICI Bank Credit Card account no 5177 XXXX
>>>XXXX 2009 is due on 07/04/2009. You may choose to pay the total bill
>>>amount of Rs. 461.41 or the minimum amount of Rs. 100. Please ignore
>>>this message in case your payment is already made.
>>>
>>> Regards,
>>> ICICI Bank Credit Cards Team.
>>>
>>> _____
>>>
>>>This is a system generated mail. Please do not reply back to this email
>>>ID. If you have a query or need any clarification you may:
>>>
>>>(1) Log in to your account online and write to us through Accounts
>>>Manager,
>>>(2) Visit the 'Email Us' link at www.icicibank.com to send us an e-mail
>>>or
>>>(3) Call our 24-hour Customer Care
>>>
>>>Discover a new way of paying your Credit Card bills from your bank
>>>account anytime anywhere by using ICICI Bank iMobile. GPRS users, SMS
>>>iMobile to 56767661. For details, please click here
>>><http://www.icicibank.com/pfsuser/channels/mobile/imobile/imobile...⇄ .
>>> _____
>>>
>>>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>>> This email message and its attachments may contain
>>>confidential, proprietary or legally privileged information and is
>>>intended solely for the use of the individual or entity to whom it is
>>>addressed. If you have erroneously received this message, please delete
>>>it immediately and notify the sender. If you are not the intended
>>>recipient of the email message you should not disseminate, distribute or
>>>copy this e-mail. E-mail transmission cannot be guaranteed to be secure
>>>or error-free as information could be intercepted, corrupted, lost,
>>>destroyed, incomplete or contain viruses and the ICICI Bank accepts no
>>>liability for any damage caused by the limitations of the e-mail
>>>transmission.
>>> _____
>>>














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Disclaimer | Privacy Policy

On 26th June, 2009 I opened two FDR's agst which bank has issued me One Insta Credit agst FDR.from ICICI Bank Malad(W) Mumbai

Credit Number is [protected] bank assured me that it will be activated within two working days.

Till date it has not been activated.

I have been in contact with Customer Service and Visited Bank Branch personally but no response till day.

palease send my car loan statement regularly on my email address

Dear Sir
We have a joint saving cum DEMAT account with ICICI bank habsiguda hyderabad . I purchased four tax saving Mutual funds. now we want to close the both account hence we want to dematerialased mutual funds as we can not sell it because they are in lock in period and so we applied for the same on the formate of ICICI BANK but our plea for materialization was turn down on the plea that mutual funds purchased from a on line jiot accont can not be dematerialesed and we can sell the MF as they are in lock in period.
It is requested to look in to mater and do the needful
Manoj Dixit

I was using an credit card of the bank
issued to me around 3 years back. Bank has sent me an EMI card without
explaining me the terms or condition of card without any application . I was
of the impression that this card has the same features i m using earlier may
contain emi features additionally. i have used that card first on 29 th dec.
08. when i have seen the online statement after two days this transaction
has been converted to emi without my knowledge. i have made the payment for
the purchase price on the same day and mail to bank that they should reverse
the charges as i dont require emi facility.

But bank hs not reversed the charges and i m getting calls from the bank now
for payment which they have debited on quarterly basis for delay in payment
while i hv made the payment within two days of the tranaction as and when i
come to know that every transaction will converty automatically.
i hv never applied for this card and not accepted any terms and condition of
the card.

Dear Sir.

Please refer to my complain to ICICI Bank - SR[protected]
Posted:[protected] by Alwyn Barretto

Today I received another call from ICICI Bank stating that they are still working on my complain lodged with Bank personally on 4th August 2009 and that they will now revert back to me on the 18th of August. Earlier I was assured that within 7 working days my complain would be addressed and the error rectified.

With todays call I feel more and more insecure as the person who gave me the call had no answer or confirmation to give by which date my money would be returned back into my account. I am already feeling very helpless. And I dont know how long will this take to have the error rectified and my money returned back to my account. What bothers me is that the person could not even give me a date by which my money would be returned to my account. I fail to understand why I was given as assurance of 7 working days when the Bank was/is well aware that they could not get the same reversed within the stated days. I dont know where to take this compain no SR[protected]. Which person/office can help me get back my money.

Please advice. I am a law abiding citizen and expect that my complain be addressed immediately. I dont intend to malign anyone/anybody but atleast expect somebody from the Bank to take up for my concern and resolve the same. I am part of professional societys/communities in my profession and certainly would not like to be forced to take up this matter at such level to be resolved. My sincere request to ICICI Bank whose loyal customer I have been for the last 7 or more years to resolve the same immediately.

warm regards,
Alwyn

Dear Sir/ Madame;

Kindly note my complaint is against icici bank for unlawfuly action on my account no:[protected].

Kindly note this particular account has been marked with a negative balance of Rs 19, 600/- as on July 2009, with the reason that my Icici micro loan of loan no: LIMUM [protected], amount of Rs 19, 000 is duw on it.

Kindly note my Icici micro laon of the number as above had been...

This is to bring to your kind notice i am having a saving a/c no[protected] at ICICI bank, Saharanpur . I used the debit card of ICICI Bank in the ATM of IDBI Bank to withdraw money of Rs 1000/- on dated 06.07.2009 but could not withdraw due to some error code no 072 and my transaction declined, unable to process. but next day(Dated 07.07.2009) i found from my mini statement Rs 1000/ has been debited to my a/c no[protected]. As i have given a complaint on dated 07.07.2009 to ICICI Customer care (Complaint No.[protected], but no action has been taken by IDBI (As per Customer Care ICICI) till 24.07.2009 and again given the complaint No. SR[protected]. On dated 24.07.2009 they have credited Rs. 1000/- against my complaint and againg on dated 27.07.2009 debited Rs. 1000/- from my account and giving the reason benhind "transaction id was wrong in previous Service Request No.". Again dated 30.07.2009 they has given me SR no and communicated to wait for 8 days. Till the date amount is not credited in my account.Pls look into this matter seriously and reply me.

DETAIL are:

06/07/2009, VAT/CASH WDL/05-07-09/22:45:00/0

TRANSACTION DECLINED
RESPONSE CODE 072
UNABLE TO PROCESS

I have deposited Rs. 2000 at ICICI bank's ATM at BOC-ATM on date 22/07/2009. But on date 23/07/2009 Rs. 1500 has been credited to my A/c no.[protected] at New Alipore Branch, Kolkata. On calling to Phone banking on 23/07/2009, they said that Rs. 500 was found short by them, and directed me to contact the Branch for clarification and to see the video as the cash is counted under camera.

On 27/07/2009, I visited New Alipore branch, and then I came to know, that the cash deposited at ATM's are counted by third party, and not by the bank, and they do not have such video available at the branch.

i have submitted a written complaint, to the bank for verification on 27/07/2009. I, may be wrong and have wrongfully deposited short cash, but I want to ensure and to see the video and the envelope in which the cash was deposited.

please send me pf form

Dear sir,
I am worked with Iprocess As a Team Leader in icici bank vellore branch From june2005 To dec2008, i have attend a seveare road accident unable to continue the job, I will give resignation on feb-2009, I got my reliving Letter in Apl2009, but i did get my PF amont cliam.. I approched in chennai office so many Times but they not proper reply please do needful help for my PF amount Emp no; C09164.


[protected]@regards,
R.Saravanan,
[protected],
[protected]

ICICI Bank Customer Care ✆


show details 8:40 PM (16 hours ago) Reply




Dear Mr. Khan,

We regret the inconvenience caused to you

We will be unable to process the request from our end.

We request you to contact our 24-hours Customer Care for the further assistance.

Sincerely,

Pratima Musapuram
Customer Service Officer
ICICI Bank Limited


The above is the copy of the mail i got from ur customer care, when i wrote about my query thru ur account manager in website,

My name is faisal khan, i am senior manager with Reliance ada group currently working in lucknow U P .i am using your icici bank preferred credit card (number i cannot disclose on this portal )from the last 1 year .my credit card has a total limit of rs 44000. that is already exhausted from 3 to 4 months, and i am paying interest of rs 2340 every time on 30 th of every month. but this time i paid rs 2950 on 27 th july even before the due date (30 th of every month ), it was more than the regular one, since i had paid 1760 rs in the previous month.10 days before i was pay my last months due, i got a call from ur CSO some where in delhi( N C R ), Noida ( U P )region, that the bank has offered me a emi facility of rs 2205 for 24 months on my outstanding amount, equal amount of limit would be opened in my credit card and reward points would be redeemed on swapping.this time i should pay the minimum amount due .and from the next time, a welcome call would come to me from the bank in the first week of august, and the emi facility will start for next 2 years. i was very much relieved by this offer.but when i called on ur customer care( just to confirm about this offer will be activated on the date)day before yesterday, some one told me (in ur customer care), that the emi facility has been waived off on my credit card on the 30 th last month.it is very strange.my question to u is that, when the bank was waiving off the facility, i should have been intimated at least that the offer is being cancelled, secondly was ur customer executive was giving a false commitment to me ?, he/she was doing fraud with me.?this is breach of trust?.please try to get my emi facility on my credit card revoked as soon as possilble .i want a clarification from ur side ?.i have got ample amount of evidence against ur firm, other wise i will have to look into the legalities of the matter, consumer forum etc.please take a serious note of this matter, and try to solve this matter as soon as possible .waiting for ur positive reply.thank you.

--
Best Regards,

Faisal khan. Mobile no : [protected], [protected]

Dear sir,

This is with reference to above mentioned subject, when i was called to ICICI b2 bank customer care bangalore, regarding re issue of my transaction password, when i am requested for transaction password he told we was delivered, your password to your communication address, and provided airway bill number is [protected]. i was tried with airway bill number for tracking, it is showing, wrong airway bill number, once again i called to customer care, some other person picked the phone and he told we are not dispatched any transaction password to you. i will give one more request behalf of you.

ICICI b2 banking is playing with customers, and not at all providing better service to customers.

i am a regular visitor of icici bank atm located at panchpakhadi Thane west. In month of Feb i visited atm but brinks security had come to refill money at that moment so i have wait outside atleast for 40 min.
Once they have completeted with this task of refilling money i was the first one to access atm. I requested for Rs.8000. wherein that machine gave me all thousand notes.Now it should be eight notes of thousand but one note i found out to be a hundred note.So here almost i got rs.900 less from atm.
It was almost 8.15pm so could not go to branch as it must be almost closed. security gave me the number of customer care to complaint but phone at atm was not working so i have call up on charged no.from my own cell...Once i dialled IVR just gave me the options of there products but not atall connecting me to customer executive i have try so hard to reach customer care executive. atlast i cud not reach executive so next day i went to the branch located at ram maruti rd, Thane west.I waited so long hrs there so that my complaint cud be heard.Finally executive noted my complaint and gave me a so called complaint no and asked me to wait 17 days.still i cud not get my money back. still waiting.and as per icici they cannot find out tat i got rs.900 less from atm as they do not have record.In there so called bloody systems they say tat i had completed with the transaction of Rs.8000 and its done.They cannot find valid record of rs 900 and they cannot do anything more than this.and they gave me such a bull answer almost after 1 month.SHAME ON ICICI FOR DUPING THE OLD CUSTOMER IN SUCH A BAD MANNER.NOW WHERE IS MY RS 900 IN THE POCKET OF BRINK SECURITY???

I have made the below listed deposits with ICICI OBU in USD($) deposit

DEPOSIT NUMBER[protected] [protected] [protected]

ORIGINAL CONTARACTED RATE 4.01 4.44 5.12
APPLICABLE INTEREST RATE FOR HELD TENOR 3.72 4.11 4.91
ACTUAL TENURE OF DEPOSITS HELD (IN MONTHS) 68 69 65
VALUE DATE 4.12.03 15.10.03 2.8.04
MATURITY DATE 4.12.09 15.10.09 2.8.10

First of all I had informed the bank way back in 2006 that I had changed my status from Non Resident to resident. They did not inform me at that time that I also needed to close the FD as per the directives of RBI( RBI/2004/130 DBOD.IBS.BC/ 72 /23.13.004/2003-04). I went on paying Tax on these FD on the interest earned till this year.

Now in the month of July( close to 2-5 mts before maturity) the Bank informs me that as per the RBI Rule(copy Attached) they say I have to close the FD.

To add to this they are also giving me a much lower rate of interest as agreed at the time of making the deposit although they agreed not to penalize me for the same.

I feel that the bank is taking advantage of the fact of lack of lawful implementation and gray area in this matter and is short changing me of my hard earned money.

Pls help me to understand & resolve this.

sub : Amount debiited my a/c
Ref : Dated 01-08-09
a/c no :[protected]

Respected sir,

I used HDFC bank ATM to withdraw amount of Rs.600 from my icici a/c on 1st aug, . But the ATM is not working properly I have not received the amount. but after i go to icici ATM and i have
take a print out Rs.600 hasbeen debited on my a/c. so pls reimburse the amount as soon as possible to my a/c.

Thank u

Dear Sir,
This is to inform you that we have our ICICI bank branch in express road at PREM PLAZA building we are facing lot of problem due to technical problem we are unable to run our branch smoothly.
Theefore you are requested to guide you staff to attand the call on top most priority.

Thanks & Regards
Udit sachan
Infra Facility Manager
ICICI bank Ltd.
Kanpur Cluster
[protected]

ICICI Bank had sent a courier by you on 23/07/09 with courier airway no. [protected]. one your courier boy came at my door on 23/07/09 but I was not at my home. my brother requested him to deliver that courier on belalf of my ID card, but he didn't gave. please you are requested to find out my courier and send to me on my proper address that icici bank had given to you. My contact no. is [protected].

I was maintaining a joint account in one of ICICI Chandigarh branch. After a year as i shifted to Faridabad I was in no need of that account and want to get it converted into a single holding account. I visited one of the branch in Faridabad and requested to convert that account. There were some representatives sitting behind the desks of ICICI who were responsible for getting the paper work done for new account opening.

They made me open the new account in their Faridabad branch and told that they will do the needful for the closure of that account in Chandigarh which is as good as converting that existing account.

Lately i found that the new account was opened but the Chandigarh account was not closed and as i was not maintaing QAB in that account i was charged on that.

The wrong commitment of ICICI representative brought me in such situation.

Now the new request of account closure will only be processed once i will pay those charges as my account is showing negative balance now.

Hello,

I made a Debit Card purchase of INR 2, 447, on 1st of August In Serengeti restaurant, Bangalore. Twice my card was swiped by the person at the counter post because of some problem with the machine. On 2nd of August 11.30 am I got 2 sms from ICICI bank saying twice INR 2, 447 has been debited from my account, in total Rs 4, 894/- had been debited from my account and when I brought it to the notice of ICICI costumer Care people they told me to fax the details of the transaction to the department called 'Debit Recon Team' . Post which I registered a complaint with ICICI bank, complaint Number[protected], to which I was told it will take 35 days to resolve this.

But 35 days is a long time to resolve a complaint when the fault is either of the bank or the store.
According to the regular process if the card has been swiped twice for the same transaction the money has to be auto credited WHICH IS NOT DONE IN MY CASE.
Also for every transaction bank should send instant messages but during this transaction the SMS was sent 20hr latter . i.e.on 2nd of August 11.30 am.
I WANT TO KNOW WHY THIS HAS HAPPENED?????
WHO IS RESPONSIBLE FOR THIS NEGLIGENCE?
THIS IS REALLY UNFAIR TO THE CUSTOMER TO WAIT FOR 35 DAYS.


There should be a penalty on whichever party is guilty. If we submit a cheque in the bank and it bounces, we do pay a penalty similarly in this case the bank should number one not take so long to resolve this since I am in need of my money and second should pay a penalty. I need the interest amount for the number of days it got delayed. Hope you understand my problem.
I need this to be resolved AS SOON AS POSSIBLE.

Waiting for your reply.

Regards

Thanks and Regards,
Madhuri Arya K