ICICI Bank Complaints & Reviews

ICICI Credit Cards — Disputes in Transactions

I am Saravanan R from Chennai. I am having ICICI Credit Card. A dispute in
my credit card is as follows,

In my Credit Card June 2007 statement (statement date: July 06, 2007) shows
that Transactions happened for Rs. 788.40 Twice at Apollo Pharmacy Chennai
on 5th Feb’ 2007. On that date, the transaction was not completed by using
credit card. I have paid the transaction amount through my ICICI bank debit
card only not by my Credit Card.

I have reported the details of disputes (Amex Card) in my July 2007
Statement on 2nd week of July 2007. I got service request number as
SR30687859. They requested me to send all documents to Chargeback department
Mumbai.

I have sent all documents related to this issue to Chargeback Department,
Mumbai.

After 60 days from complaint date, I have contacted customer care. Then, I
got service request number as 38646664.

When I have contacted customer care, they told “The transaction amount was
blocked on the transaction date. But, you didn’t noticed that”

At that time, I have slightly confused and I was not having my statement
hard copy in my hand.

When I have look at the statement hard copy (statement date: March 06,
2007), Total amount due is Rs. 1157.90 and Available credit limit is Rs.
1842.10, My total credit limit was Rs. 10000.00 only on that date. The
amount blocked was Rs. 7000.00 only for the transaction for Sri Vasavi
Mobiles Chennai.

When I have contacted customer care related this issue, they replied
“According to the revert of service reference number SR38646664, we have
initiated the dispute, but it is rejected by merchant bank for the
transaction APOLLO PHARMACY, CHENNAI reason being transactions were off time
to process the dispute.

I have been known the disputes in my account when I receive my July 2007
Statement (Statement Date; July 06, 2007). I have raised disputes issue
within a week. Whenever I aware of the dispute, I raised issue.

How could I be responsible for this delay?

Again, when I have contacted customer care, they replied “We regret that we
are unable to process dispute request on the transaction. We request you to
write to the charge back department for any assistance” and they given
Mumbai office address also.

Then, I have sent all documents related to disputes to Chargeback Department
Mumbai by Courier. As per courier agency, the document has been dispatched
on 03rd Dec 2007. But, While contacting ICICI Hyderabad Section, They are
saying that, They have not received any document on First week of Dec 2007.

Now I am having all documents in my hand. Please help me in this issue.

Thanking you.

Yours Truly,

Saravanan R
My Contact No.: +[protected]

ICICI Credit Cards — matter is ligering on for closer

after asking so many times to icici people to close my card no [protected]. i dont know why they are not sorting out the matter. and panalizing the panelty to me . sending again and leagle notices;after the leagle notice also i had a talk to menssioned person named umesh kasid on the mbl and off no. [protected]/[protected]; he didnt turn up to send even a statement to me. i dont understand why these people behave this way as if we dont have works other then sorting out their matter and not conserned to the costomers. At one hand these people claim their selfe a employee care taking compeny.

sumit sharma

ICICI Credit Cards — Irregularities after closing credit card and settling dues

Dear Sir,

I had an ICICI Credit Card and cancelled it and settled it on 7th April 2007 in Bangalore.
Now I have found out that I cannot get any kind of loans approved by any banks or finance institutions because ICICI put me on the Siebel (pardon the spelling if incorrect) list.

I have settled all my dues with ICICI and have a letter confirming this Ref: APR /07/78

My contact number is +(91)[protected].

I would like my name removed from the list as I have no other credit cards and loans from ICICI or any other banks as soon as possible.

Thank you,

Respectfully,

Vivek
31/05/2008

ICICI Credit Cards — Billing fraud

In the month of April 2008, I noticed a fradudelent transaction on my card, which was bought to the attention of ICICI, who blocked the card and asked me to send a fax to the chargeback department, which I promptly did (twice, as they misplaced my first fax).
Post this I stopped using the card and since then I started getting the amount WITH INTEREST EACH SUBSEQUENT MONTH.All my subsequent pleas went unheard
Getting tired of all this back and forth, I sent a cheque from my ICICI account for the disputed amount that got debited from my account on the 30th of July 2008.
Despite my bank statement showing a debit from my ICICI account the credit card guys say they havent recieved the amount!
This despite me calling them 4 times, giving them my credit card AND my bank account details, the cheque details and the debit from my ICICI account date.
The call center guys are rude and naive, of no help at all.
This has been a terrible experience for me and I do hope that all you people out there learn and stay far away from ICICI.
I am hoping that I can get out of this nightmare soon.

I completely agree and empatise with the complainent here.
ICICI has to have the WORST track ecord of customer satisfaction and transparency.
I have had equally horrifying experiences and know of quite a few people who swear that they will never touch ICICi

Credit Card — extra charge on creditcard

you have sent a message for payment but the amount is disputed, i made transactions of rs 8782.16 only .ur demand is 16010 .

ICICI Credit Cards — Not crediting amount paid to the bank by check

Dear sir/Madam,
I am the user of credit card of the ICICI bank limited. I had deposited Rs 800/- for the payment of EMI on 5th Jan 2009 and it debited on 10th Jan 2009 which is i had checked and found in my bank statement. I had faxed the paper to the company five times and made complain 5 times. They had given SR number evey time new. Latest sr Number is SR[protected] . They had confirmed that they had recieved the required papers, but till today i had not recieved my money.
thanks,
yours faithfully
DR N K AGRAWAL
Vice Principal
SIRT BHOPAL

Sir,
MY NAME IS VISHALSONI & MOTHER AMOUNT IS NOT COMEING HEAR .BUT WHY . MY ACCOUNT CREATE BY THE LAKSHYA INDIA..& PLE.CHECK THIS PROBLEM.OK SIR GOODNIGHT.

Sir,
MY PROBLEM IS MY ACCOUNT CREATE BY THE LAKSHYA INDIA BUT PYMENT IS NOT COME.PLECHECK THIS PROBLEM..

I am following up with ICICI Credit Card Pune Branch to close the overdue amount of my ICICI Credit Card no [protected] since last three months. I am making the payment through my friend Mr. Sameer who is in Pune since my Job is posted to Nagpur now.. We have discussed to pay the overall amount in five equal installments out of which first installment is already been paid. After that we were( Myself and Sameer) following up with Mr. Sagar from ICICI office ([protected]) to collect the remaining installments of settlement from last three months, But he dint bother send anybody to collect the remaining installments and after some days he has stopped answering our calls too. On which I have put a mail to Mr. Upendra Bulbue, Collection Manager (DSM) [protected], [protected] and expressed my concern about this matter on 25th May 09.

Now after 10 days both Mr.Sagar and Upendra have suddenly came to Sameer and were asking for immediate payment. On which we have told them that they can collect the all PDC's of next month dated and close the issue by providing me the NOC, Since it was not possible to make immediate payment. But ICICI representative was insisting on immediate payment as if everybody is waiting for them with cash or check ready in their hand. Suddenly Mr. Sagar started abusing in dirtiest words and started threatening to Sameer and me and left.

I dont understand how these people behave this way as if we dont have works other then sorting out their matter whenever they say and not concerned to the customers when we are following up for same. At one hand these people claim their self as a customer service company and on other hand their responsible employees don't feel anything to threatened a customer who himself was following up with company from a long. I am really feeling anger inside me on such ruthless behavior of such a reputated company's employees.

Dear Mr. Maheshwari,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Credit Card’. Request you to provide the relevant details of your card, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Hi,
I too have been charged a sum of 7603Rs. to ICVBP IPRUODAY which I have no idea. I tried sending mail to the above mentioned Email ID but got a message that it has not reached the destination.

sir,
i have a transaction of 8, 024.00 inr on my card today, that is worng to debitet directly any without information, i wiil full suffer on this matter,

i want to my whole money be back
i[censored] r back whole money in my home
i obliged to u

ICICI Credit Cards — extra charges

they have levied extra charges on my card unnecessary

they are [censored]s cant do any thing

Hi Neeraj,

We are sorry to know how you feel. Please email us with your contact details and credit card number at [protected]@icicibank.com (Subject line: UID 401188). We'll be glad to contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

ICICI Credit Cards — Dispute regarding credit card payment

On 4th of Apr'2009, i mailed you regarding a dispute of my credit card - (Card#[protected]. But unfortunately did not receive any help from your side. Today i receive a mail from [protected]@icicibank.com stating that my case has been submitted to CIBIL. Its not that i'm not paying intentionally, its just because i had a dispute on the card that's why i hold the payment. But if you want i can show you my track records of other loans which have been running since 2007. Not even a single month the cheques have bounced.
All this duration i actively co ordinated with ICICI credit card staff to settle the dispute. But every one surrendered saying - that it is out of their reach.
I belive its unfair on the bank's part to treat my case like this. Instead of settling the dispute, they are putting my name in CIBIL.
Hereby sending you the copy of the mail which i sent on 4th Apr'2009, describing the status of my case. Pls help me, as right now i'm not in India. I'm in USA on a business tour. I would be coming on October 5th 2010. Till then if you can hold the case by not putting in CIBIL.[protected][protected][protected]

Respected Sir / Madam,

This is regarding an Issue & Mental Harassment I am going through just by using a Credit Card (Card#[protected] issued by your bank to me. As of now on a daily basis, some member from my family or myself is receiving multiple calls from very foul-mouthed people who claim to be working on the Payroll of ICICI Bank & who don’t even know how to talk, which is actually forcing me to take this matter to the Proper Legal Authorities, but I still feel that before taking some hard steps, this matter should come into your notice so as to provide you with ample time to sort this issue internally.

I have tried my best to elaborate the whole case chronologically so as to make you understand that I am nowhere at fault in this scenario of delayed payments for this card which I must also inform you, is hampering my credit status with all the Banking Institutions
In the month of Dec' 2007 I was looking to purchase a digital camera in one of the KODAK showroom where I was shown a pamphlet (The scanned copy of the same is attached along with for your kind reference) stating - ICICI Credit Card holders can get interest free EMIs up to 24 months if they purchase CANON Digital Camera using ICICI Credit Card. The Bank Representative over there - Mr. Vikas - Mobile No. - [protected] even showed some of the Canon digital cameras kept in the display. Being impressed by the offer, I decided to go for it. But, before I finalize the purchase I preferred to confirm the offer from ICICI Bank Customer Care @ [protected], & even they responded back in positive, stating that the above-mentioned offer is open till Feb'2008. After I asked them, how to convert the amount of transaction into interest free EMIs, I was informed that all I need to do is to provide the transaction number of the Purchase to the customer care deptt. within 21 days of making the purchase and the rest would be taken care off by the concerned deptt. I purchased the Canon Digital camera model IXUS - 70 amounting to Rs 13000/-. Well as far as I am concerned that was the last time I was in a joyous mood for something new purchased by me.
Later in the day when I called the customer care deptt. to provide the transaction number for getting the aforesaid amount converted into interest free EMIs, I was shocked to hear their response. I was then informed that there was a mistake in the swiping of the card, It was swiped through a normal machine and not the mercantile machine, the difference of which was not known to me as being a Lay Man in this case. I was even unaware of the fact that how many types of the machines are there into existence. After listening to my side of story, the representative over the phone - Mr. Hitesh from Bangalore said that he would be sending a mail to the higher authority stating my problem and within next 48 hours I should get a response. Unfortunately the next 48 hours passed by and I did not receive any response from them. I again called the Customer Care Dept. and had to tell my side of story to this new gentleman, as he was someone else & knew nothing about my case. He too responded in a similar fashion as that of Mr. Hitesh and I again had to wait for next 48 hours, but obviously in vain. No response followed through. Each time, I made a call; some new personnel would be there to resolve my querry.

This cycle of making calls to the customer care dept. and then waiting for next 48 hours continued repetitively till the deadline of 21 days passed by. After 21 days of the transaction, I was told that nothing else could be done now as the deadline has passed by and I am left with only two options, either I have to make a full payment or if in case I want it to be changed into EMIs, interest will be charged as applicable. This made me very disappointed as I was maintaining a healthy statement with your Bank before this. Eventually I even went to SD Tower branch, in Sector 3, Rohini - New Delhi and put my request in front of the concerned personnel but again they made me a fool as they told to me that they would be writing mails to higher authority stating my problem. As expected, no response came my way. So, I stopped the payment for this particular transaction. But, if you give a close look on my successive bills - apart from this transaction, I have made payment for every other transaction till my bill amount crossed the credit limit. Meanwhile, whenever I received calls from customer care dept. or some representative came over my residence regarding the payment I always requested & informed them, that Yes I am ready to make the payment but on the Original T&C which were offered to me while I purchased the afore said Product. No way I can make the payment in 1 or 2 shots, as my financial condition does not allow that. Till date my Credit Standing with all other Banking Institutions with whom I have made any kind of credit transactions, have always been in their good books for which I have valid proofs. Even with your bank I have always maintained a Healthy Credit Relation before this incident happened, for which my Accounts records in your systems & the relative hard copies of them preserved with me, are the proofs for my Truthfulness & Credibility.
Hence I request you to look into this matter .

Dear Deepak,

We apologize for the inconvenience caused to you.We have made a note of your credit card number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

I am also having the same problem. with out any information Rs.750 debited through credit card for ICVBP RELIANCE ENERGY BSE. i think this is some thing related to share market. but i am not at all involved in share market. Previously also Rs 12000 debited my credit card account with out any information even though i already make the stop payment. i think this clearly unsatisfied services by ICICI bank.

Now a days ICICI bank services are going worst condition.

be care full about any emi conversion from icici bank . they r not so suitable for converting to emis.u may have to pay in full amount.

Hi,

I need a some clarification.I opted for auto debit facility for my ICICI ULIP policy from my credit card via ICVBP IPRUODAY. Now I completed the Lock in period. Now I want to cancel the auto debit facility.For this to whom I want to contact.Please help me regarding this issue.

Sub: New Policy done by cheating of advisor/staff/agent of ICICI Pru life Insurance.
I am a policy holder of ICICI pru life Insurance for 5 years. Two persons called me some time in Jan, 2012 from Delhi introducing as staff of the company dealing with commission and bonus giving details of policy we are holding. It was told that 82, 000/- is due to the agent is you are satisfied with services the existing agent. If not then this amount can be tranferred to you but a new policy is to done for Rs50, 000=00 directly to delete the name of the present agent. They kept on making calls for 3 months. I finally agreed to take a new policy of Rs 35, 000/-. They also said that the new policy will also mature in a year and paid back with 11% interest. After taking policy a Fund Transfer letter will be generated within 45 days giving details of payments and credited to linked bank a/c.
In May 2012 they send forms thru messenger of their local office in my kolkata residence and collected documents and chaque in favour of the company . I was told not to disclose anything to the staff of other Depts in connection with the new policy.
New policy was received on confirmation as usual. They kept track of the policy. They assured that payment will be made in due course.

After new policy was done those persons kept quiet. After waiting for 2 months nothing happened but they assured me that payment will be released in a week. Many Weeks gone and there was no response. Gradually those persons were not taking calls.
Then I checked with ICICI bank and found that the assurace is baseless. I lodged a compaint stating the background of the policy.
I furnished all details available with me like mane and Cell No etc
and requested detaied enquiry and cancellation of the policy done on the basis of false information by the staff. The policy shows Ms SMC Insurance Brokers Pvt Ltd kolkata as Advisor and contact no of the Advisor is a number of Delhi as evident from STD code. So the persons are easily identifiable and taken to task.
The company turned down my request for cancellation of the policy without saying anything about the background of the policy. However my appeal is pending.
Sabita Biswas
BC-2, Flat No.2 salt Lake Kolkata-700064

Something like this is happened with my family too from SMC broker side and we are going to take legal action and dragging all this issue in media so that people could come to know about SMC insurance broker how cheats customers. I also request you to take some harsh action like me...

ICICI bank is Bhogus Bank pl close your accont and tell your freind not to go for ICICI Bank that only you / we can do !
talekar

Dear Mr. Naik,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Net Banking’. Request you to provide the relevant details of your account, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Dear Mr. Gera,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Credit Card’. Request you to provide the relevant details of your card, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

This is to inform you that I J.Ram a icici credit card holder [protected] Have already paid the amount more than which I have used but due the icici lombard one insurance plan was deducted from my account without my consultation which after lot of mailinbg was rembiressed but due to that the late fee and bouncing charges was imposed for which i am not responsible so please give the actual stataement of my card from starting of total usage and total amount paid if something is there from my side i will pay.

again Mr.sachin jaiswal Pno [protected] had made settlemet of 14500 rs without my consultation and is not picking the phone also due to this a lean had been put on my account and 4500 rs was debited from my account i want that before any consultation from me how can he do this thing so do the needfull to return my money and do the settlement .

Dear Mr. Thakar,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service. Request you to provide your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Dear Mr. Anil Kumar,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service - Home Loan'. Request you to provide the relevant details of the cheque, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Dear Sir / Madam,
Please send me request for change in the account variant

Thanks and regards
Lalitha

Dear Sir/ Madam,

Pl Send me Request for change in the Account Varient
T/R
Lalitha

dear sir,

i mint card — i mint card

Same things happening to me too. My rewards points hav been transferred to imint. With out my knowledge. But i didn't get i mint card so for. 3 months back i call to i mint people they set with in 15 days time i will reach the card today also they are saying same story. Please suggest what shld be next? I believe if we will go for consumer court as group then these company can serve better.

icici imint card — doucket not recd

doucket no [protected] dt. 3/6/09 doucket did not recd me but uoyr person told doucket is delivereedplease check & delivered my address mobile no [protected]

Dear Ms. Vijayalakshmi

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service - imint card'. Request you to provide the relevant details of the card, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

DEAR SIR/MADAM,


PLEASE NOTE THAT I HAVE BEEN USING ICICI CREDIT CARDS [NO [protected]]OVER 6 OVER YEARS AND I HAVE ALSO RECEIVED MINT CARD FOR REWARD POINTS BUT UNFORTUNATELY MY MINT CARD HAS BEEN MISSING FOR TWO YEARS AND I WANT TO HAVE NEW MINT CARD SO WHAT SHOULD I DO FOR THAT.

I HAVE TO USE MY POINTS FOR PURCHASING USEFUL THINGS.


PLEASE HELP ME OUT OF THIS.

I was intimated about my I mint number along with Pass Word. i did like to know the present balance of my i mint points and list of items that I can redeem in Hyderabad through online email ordering. And also the other relavent information and contact e mail / website details.

Hope to receive your reply promptly.

icici imint card — Issue of I mint card

I got an i mint card without an application or demand. I wrote several times to cancel this card but still they are doing nothing .

Dear Vipin,

We're sorry to hear about your experience. Please write to us with your contact details at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

I had a I mint a/c no.I would like to use my reward points(so far not availed).but i did not have i mint card.Request you to issue imint card.And is it possible to to purchase items on imint points without card.if so pls send me details with list of items available to purchage on i mint.

I want to know about Imint Card Please send me the full details to my email id

i have not your voucher

I have lot of imint points. Right now I dont have an Imint card. Please let know how to get one. I am unable to get the details online.
Thank U

i did not receive any i-mint card up till now. So please send me imint card as early as possible.

Yes Govt. should do that. However have you approached the Consumer Court for this.

Many a times these people take us for granted just because we do not take steps further.

Hello Sir, This is Mangarapu Lachaiah S/o M. Rajesham from Karimnagar Dist. (A.P) Sir i am taking loan in May 2008 and iam taking 24 months instalments. iam completing my 24 months instalments in December 2010. till now iam not getting my vehicle loan clearance certificate.

My Loan EMI Number is: LTKRN [protected]

I humbly request you to kindly issue my loan clearance certificate to my Permanant Address :

MANGARAPU LACHAIAH
S/O MANGARAPU RAJESHAM
(VILLAGE) KISTAPUR : (POST) SHANAGAR
(MANDAL) RAMADUGUR : (DIST) KARIMNAGAR
PIN NO : 505 531. (ANDHRA PRADESH)

no satment for my a/c

Inspite of clear instruction the bank to send monthly bank statement by e-mail for the curent account nos
[protected],[protected], to [protected]@gmail.com i have not recd the monthly statement.The delay or not sending monthly report is of repetetive nature.
Pl send the monthly report immediately
Thanks
v senthil kumar
[protected], [protected]

ICICI bank / credit card — Cibil Updation for authorised Card User

Dear Sir / Madam,

There is an update in my cibil of dues which was belongs to my father, My father has passed away in June 2009, But ICICI Bank updating that dues on my name because I was an addon card user, Now please help me in this matter.

Thanks & regards

Deepak

Dear Mr. Singh,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Account’. Request you to provide the relevant details of your account, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

To,
Branh manger icici bank,

sub:My money was deducted from my account with out any information.

sir,
My name is satendra sah and i have salary account in your bank .but on Tuesday 24feb Rs 827 was deducted.When i talking to customer care on24 at 11:45pm he speak very rudely.his name is joy...
So i requested to you check and mail me back

my debit card no is [protected]
My name-Satendra sah
Branch-Lajpat nagar

Dear Mr. Tiwari,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Account’. Request you to provide the relevant details of your account, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank