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ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 219

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A
Ashish@457
from Rangpo, Sikkim
Oct 21, 2021
Resolved
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Resolved

My delhi University form number 21107744 when I cancelled my admission I paid the first time and it said transaction pending later checked and found it was failed so I paid the next time but the money deducted twice my first transaction I'd is in the picture refund my money ASAP
Oct 22, 2021
Complaint marked as Resolved 
They have just asked for the contact number
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661557) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    4
    404shades
    from Rohtak, Haryana
    Oct 21, 2021
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    Hi,
    I have unsecured redeemable bonds in the nature of debentures with the name as Money multiplier bond 102000-MB.
    Redemption date on Bonds is 14 October 2021 with deemed date of allotment as 14 November 2000.
    Can you please help me with the procedure to get it redeemed as my address is changed now.

    Thanks,
    Rohan Malik
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (659466) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      sonalidhikale
      from nashik, Maharashtra
      Oct 21, 2021
      Resolved
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      Resolved

      I M Sonali Dhikale
      Icici deducts MAB charges without intimating regarding the debit. Eventhough this is salary account from 2014 and they have removed it as a salary account without intimating the customer and It was opened on zero balance I didn't get any information if they are converting the salary account to normal saving account.

      It deduct my MAB charges for Aug 2021 months Rs 308 on 21/10/2021.
      my all fund transaction on this A/C form 7 year ago

      I need to close this bank account...
      Nov 23, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 21, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        H
        harshkapoor2788
        Oct 21, 2021
        Resolved
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        Resolved

        ICICI Bank — Been over a month since I paid for the fast tag, have not received fast tag.

        On top of it, the previous complaint I raised
        the ICICI team provided me with some protected email address to send the complaint to.

        Can you please share valid email address ICICI team to register the complaint.
        Jul 22, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (658834) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        harshkapoor2788's [Complaint's author] reply, Oct 27, 2021
        Which email address? The above email address does not existing?

        This is invalid - [protected]@icicibank.com
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          A
          Aminafaizal
          from Kochi, Kerala
          Oct 21, 2021
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          Hi,

          On Sep 6, ECSRTNCHG of Rs.584 was debited from my ICICI Bank Salary account.
          Please resolve this issue at the earliest.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (658823) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Aminafaizal's [Complaint's author] reply, Oct 23, 2021
          Hi,

          Please share your email address.
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            J
            Jaan Mishra
            Oct 20, 2021
            Resolved
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            Resolved

            I recently opened account in icici bank ...and I put all my savings I account...but today i opened app to check balance then i saw money deduction without any call or message..and they never called me after opening account...they never told me about mABchgs ...i have deposited 10000 rupees in it i transfer some funds ...only 500 rupees but now the balance is 8645...kindly plzz refund my money...
            Nov 28, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 22, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              J
              Jaan Mishra
              Oct 20, 2021
              Resolved
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              Resolved

              I recently opened account in icici bank ...and I put all my savings in account...but today i opened app to check balance then i saw money deduction without any call or message..and they never called me after opening account...they never told me about mABchgs ...i have deposited 10000 rupees in it i transfer some funds ...only 500 rupees but now the balance is 8645...kindly plzz refund my money...
              Oct 20, 2021
              Complaint marked as Resolved 
              I recently opened account in icici bank ...and I put all my savings I account...but today i opened app to check balance then i saw money deduction without any call or message..and they never called me after opening account...they never told me about mABchgs ...i have deposited 10000 rupees in it i transfer some funds ...only 500 rupees but now the balance is 8645...kindly plzz refund my money...
              ICICI Bank customer support has been notified about the posted complaint.
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                K
                karthi raja
                Oct 20, 2021
                Resolved
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                Resolved

                Address: 2A/F1, Ruby Enclave Apartment, Latheef Colony 2nd Street, Zamin Pallavaram, Chennai - 600043, Contact: 9841201109

                Hi Madam,

                I have taken Mortgage Loan LBCHE[protected] (New Application No: [protected] = Land + Construction )
                last year with the Loan Approval of about Rs.80 Lakhs. Based on this approval, i have purchased the land worth around 43 Lakhs last year Oct 2020. For the Land purchase, they have disbursed Rs.28 Lakhs.

                However, I have started my construction on last Mar 2021 and i have received payments from ICICI banks for each stages (basement, first floor roof, second floor roof and Third floor Roof, and plastering work) till now.

                All of a sudden, the loan approval amount was downsized on last Apr 2021.
                For this, i have raised a Loan Extension request for the additional construction cost as the market price for each building materials has been increased due to fluctuating market situations.
                I have also raised another loan extension request in the same application for Interiors for Interior Design work and purchase of new Lift.
                I have submitted all the documents two months back pertaining to above loan extension work.
                Initially they (Icici home Loan Department - Mr.Dhinesh, Mr. Chandrasekar, Mrs.Kaviya - Credit team) told that they will provide the required amount as expected by me. i was expecting Rs.95 Lakhs approval.
                But they have delayed the Approval process for more than 2 months and i waited and waited, but there was no response. they were saying that they were busy with the half yearly audit work. finally they have approved only Rs.85 Lakhs only. Moreover i have enough loan eligibility as per my current Salary Structure.
                But they never cared about the urgency for the customer like me. because of which my construction work getting delayed.
                I have been in relationship with ICICI bank for almost 17 years. I have taken multiple personal loans and i have cleared the same within the stipulated time. I have also taken Home loan with ICICI in purchase of an apartment on Oct 2008 and closed the loan on Mar 2020. My cibil score was very good.
                But ICICI home loan dept never value a customer like me.
                I was totally fed up on the decision taken by the entire home loan department on delaying the process and approving the less amount. Now i am in extreme depression on the above process.

                There are many banks who are ready to give Home loan to me because of Cibil score and my current financial status.

                I am not satisfied with the ICICI Home Loan Department who were involved in the above mentioned process.
                I am planning to close all my Savings Account ( My Salary Account, My Sister Salary Account, My Mothers Salary Account and other Fixed Deposits) and then i will definitely switch to other bank who values me more.

                I will transfer this loan to other bank who are ready provide my the loan amount which i was expecting to complete my dream home.

                Please let me know the process to close everything.
                Nov 26, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 22, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661585) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Abey Abraham 1
                  from Nashik, Maharashtra
                  Oct 20, 2021
                  Resolved
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                  Resolved

                  Address: Nashik

                  Without any intimation my account has been debited 689.54/- today. Please do the needful.
                  Nov 28, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 22, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    Vsi2658
                    Oct 20, 2021
                    Resolved
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                    Resolved

                    Paras ipo ipi mandate given on 22 sept 2021 and amount blocked by icici. The ipo opened kn 29 sept and i did not get any allotment. However the amount is still blocked as of 20th october and customer care is unable to help.
                    Dec 13, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 22, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661576) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      atishgeo1
                      from Jaunpur, Uttar Pradesh
                      Oct 20, 2021
                      Resolved
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                      Resolved

                      Address: vill-Atraura, post-potaria dist-jaunpur Uttar Pradesh
                      Website: icici bank

                      Dear Bank executive,

                      I inform you that these consecutive deduction of 29.50 from my account of[protected] below mention date, i don't know why this deduction happened 1st time as from having customer of icici bank from 2015.

                      i request sir please revert this deducted amount as soon as possible

                      20/10/2021 POSDEC CHG/[protected]/8759+GST 29.50 771.61
                      20/10/2021 POSDEC CHG/[protected]/8759+GST 29.50 742.11
                      Nov 22, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 22, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Manjunath Melavanki
                        Oct 20, 2021
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                        Address: ICICI Home Finance Company Limited ICICI Bank Towers, Bandra - Kurla Complex, Mumbai 400 051, India
                        Website: www.icicihfc.com

                        I am transferring my ICICI HFC home loan to other banks, where my new bank request for a LIST OF DOCUMENTS held by ICICI HFC.

                        I raised a paid request for LOD to ICICI HFC called service request.

                        I got LOD from ICICI but it mentioned only 6 documents. I reverted them back and mentioned that I have given more than 10 documents.

                        then, the bank gave me another mentioning 13 documents.

                        But, in both cases, the LOD letter is forwarding a letter from me to ICICI HFC.

                        Other banks are not accepting this and ICICI HFC harassing me for the last 2 months by sending same letter again and again.

                        Many calls and Email messages are wasted on this and no use.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Oct 20, 2021
                        Updated by Manjunath Melavanki
                        This is a service request number SR[protected], I have raised it with ICICI HFC for the LOD letter.
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                          P
                          prashant M D
                          from Bengaluru, Karnataka
                          Oct 20, 2021
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                          I had ordered 2 products of each costing 19, 199.03 INR on Amazon using EMI option and had cancelled the same on the same day and the amount was credited back from amazon. Card Statement also shows the same, 2 times the amount got credited back and same amount was adjusted to close both the EMI's. But the problem is that ICICI after doing this adjustment, they secretely deducted the amount 3rd time and charged me for a product i didnt buy, which purely amounts to theft on the unsuspecting customer. Since the amount was big, i noticed and contacted their online banking officer, after literally going through each spends with him for about an hour. he finally agreed there is an error in statement which shall be rectified by the bank in next 2 to 3 business days. I dont know how many o[censored]s have lost money to this kind of fraudalent transactions done by bank without our notice.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 20, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (655884) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            B
                            Bal Krishn Shukla
                            Oct 19, 2021
                            Resolved
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                            Resolved

                            Address: Vill-Haripur Abhiya Bhadohi U.P India

                            I click iwish deposit account, and i am seeing the 3753 rs transferred to some other deposit account [protected] dr tran, what the hectic, how its happing without my knowledge. 3753 is 8 day salary... This is insane... I did not expect this from ICICI Bank..I am using icici account last 7 years..Now i am using frustrated to closed the account[protected]. Please someone solve my problem...I am not rich guy to fund everyone.This is unlawful and making me untrust icici bank for future banking activities..
                            A/c No[protected]
                            IFC CODE-ICIC0002376

                            Regards
                            Bal Krishn Shukla
                            Oct 21, 2021
                            Complaint marked as Resolved 
                            Thanks for update and support
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 20, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              Madhursabby
                              from Mumbai, Maharashtra
                              Oct 19, 2021
                              Resolved
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                              Resolved

                              Pass Book printing has not been functioning for more than 3 months now. On several occasions, different and ridiculous excuses are given for the non-functioning of the Pass book printer. Things will get worse and all the more difficult if the printing is not allowed immediately. Other nationalised and private banks in the vicinity update the pass book on priority. RBI should take action against this bank immediately for deficiency of service.
                              Nov 22, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 19, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (651708) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                neera44
                                from New Delhi, Delhi
                                Oct 19, 2021
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                                Website: secure.icicidirect.com

                                Latest Service Request SR[protected]

                                5 Weeks passed with no resolution.

                                I am facing issue to place order of Mutual Funds using ICICIDiect web portal. I can select the fund and able to nominate but when proceed i get below error

                                ERROR
                                Dear Customer, As per a recent SEBI directive (Cir / IMD / DF / 9 / 2010) dated August 12, 2010, we are required to submit your account opening documents along with transaction placed in the respective AMC before you place an order in the schemes offered by the AMC. We are in the process o[censored]pdating your account opening documents in the system. You will be able to place an order in this scheme after the uploading process is completed. Regret the inconvenience caused.Kindly contact the customer service numbers for further information.

                                I see FATCA is already verified.

                                Thanks
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  A
                                  Aarav Somani
                                  Oct 19, 2021
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                                  Address: main rod gopalnagar

                                  Mera acont me se 16/10/021 ko 3009 rupay charge lega he jebki mene 0 bal vala acont he muje ye charge nhi mila to mere sare icici bank ke acont ko block kerva dounga Or aage camplen keronga
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (651746) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    T
                                    Tejas D Gurav
                                    from Mumbai, Maharashtra
                                    Oct 19, 2021
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                                    Address: MUMBAI

                                    Nobody is providing proper information about redemption of bonds.
                                    my dad bought ashirwad deep discount bond and the bank employees are not providing any information about bond and handed us a wrong no
                                    where should i go .
                                    All the phone no are not working
                                    Bond holder no : 1112456
                                    Ashirwad Deep Discount Bond 1996
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (651691) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Tejas D Gurav's [Complaint's author] reply, Nov 8, 2021
                                    unable to send you mail whats the mail id
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                                      @rajeshpasupul11
                                      from Kadapa, Andhra Pradesh
                                      Oct 19, 2021
                                      Resolved
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                                      Resolved

                                      On September 2nd my account showed deduction of rupees 1899 for WPP sr(protected) renewal. But I have never enrolled for such a plan . I don't give my final acceptance about the policy you explained. I don't allow you to debited the amount from my account. As a student who stays away from home, this is big amount. So please help me to get back my money as soon as possible. Amount Deduction without our consent is not reasonable. please cancel the policy ask I don't need it and I never used it. Please try to clear this request asap.
                                      Dec 16, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 19, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (651728) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Kindly respond to my complaint. Please cancel the policy as I don't need it and I have never used it
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                                        H
                                        haritha lanke
                                        Oct 19, 2021
                                        Resolved
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                                        Resolved

                                        Hello you people not at all responding..wasting our time...on June 30 2021 my amount got deducted for 3717/-for eligibilty check for home LOAN...i aiready intimated about my salary.. to Mr.Syed from main branch call me and misguided me...what ever asked by him i provided the relavent documents...
                                        no one entered my doorsteps from local branch or bloddy called me..still dragged my time. i want immediate response...Ask that person to call or respond me...because no one from Vizag called me..useless services to ### us...Main branch (Mumbai) and local branch (Vizag)...Where these people are sleeping?...Immediate action to be taken..even requested several times but no response...I am going to approach higher authority...to take action on these uesless people...
                                        Nov 24, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Oct 19, 2021
                                        Updated by haritha lanke
                                        Mortgage loan...Mr Syed from main branch misguided me about the loan...As my amount got deducted. Did I ask that person ...after giving full details he is supposed to ask me to pay ...but without mentioning anything that person convienced me. Now local people are not at all allowing nor listening to me...
                                        i want immediate response as I waited nearly 6 months...this is not fair...i will take legal action.
                                        Verified Support
                                        Oct 19, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (651701) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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