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3.3
Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 223

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N
neha gulati
Jul 11, 2021
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I am neha and holding a credit card of your bank for past 1 year and paid an amount of rs.5000 on 11 th jul which is not yet reflecting in my card. Please let me know how long will a credit card payment takes to reflect my account. I have to make further payment because of this am not able to do it.
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (321025) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    N
    nikhil.dewan1
    Jul 11, 2021
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    Address: Vikaspuri

    I would like to bring it to your notice that, the amount of ₹ 999/- has been deducted from my ICICI account and the transaction message says vsi*amazon stan. Neither had i done any transaction nor did i get any otp during the transaction .I have checked this when i was going through my account statement, the amount was debited on 12 july 2021. Could you please assist me regarding this. Please find the attachment regarding the same. Take necessary action please.
    ICICI Bank customer support has been notified about the posted complaint.
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      N
      nikhil.dewan1
      Jul 11, 2021
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      Address: Vikaspuri branch

      I would like to bring it to your notice that, the amount of ₹ 999/- has been deducted from my ICICI account and the transaction message says vsi*amazon stan. Neither had i done any transaction nor did i get any otp during the transaction .I have checked this when i was going through my account statement, the amount was debited on 17 may 2021. Could you please assist me regarding this. Please find the attachment regarding the same. Take necessary action please.
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 13, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Ranganath2136
        Jul 11, 2021
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        AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

        OTP for the transaction was also not asked for approval, how was the transaction approved?
        Aug 13, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 11, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319537) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Ritin garg
          Jul 11, 2021
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          Hi,
          I am facing a problem with my credit card transaction.
          Repeatedly with a merchant.
          It sends me a message that your transaction is withheld due to security reasons.
          Please help me how to unblock this.
          ICICI Bank customer support has been notified about the posted complaint.
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          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319535) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            BhuvaneshwaranR
            Jul 10, 2021
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            Address: Salem

            I am an account holder in ICICI bank.

            Now they have charged 588.82 under this category DCardfee0093JUN21-MAY22+GST.

            I am not aware of what type of charges are these.
            They never informed me regarding these charges either by email or by letter.
            Who has given right to icici bank to deduct the money without informing us.
            Because we kept the money in bank that give right to bank that they can do anything whatever they want.

            There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
            Aug 19, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 11, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              V
              VikrantB
              Jul 9, 2021
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              Resolved

              I have been using fastag and had tried to raise an issue over inappropriate deductions. But the customer care service is a dead end.

              I am trying to get a replacement for my damaged fastag but am unable to login to the hdfc bank fastag portal.
              Aug 13, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 11, 2021
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319319) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                T
                Trending Reels
                Jul 9, 2021
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                Today in my account I have 334 rs and the bank debited I want the strict to this inconvenience service I m from malad west and my branch is in Kandivali Charkop this is insane in this pendamic situation they are debited this amount of money 334/- is a valuable amount for me if it is possible plz give my money back this MABchgs is not worth and my account is saving account salary account
                ICICI Bank customer support has been notified about the posted complaint.
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                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (317202) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  ajayverma5413
                  Jul 9, 2021
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                  Resolved

                  I am paying a lic bill payment on 1 july 2021 and tha amount is 18836.50 rupees by amazon via amazon pay icici credit card payment geting faild amazon initiated tha refund but still not recived in to 3 to 7 working days and amazon give me refrence id 966522 and tha order id is[protected]. Please fix this isue feeling dipresed.
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 11, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319316) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    H
                    hav1961
                    Jul 9, 2021
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                    Credit Card No. [protected]

                    Hello,

                    I always make a payment in advance. This time I am not received statement to my email. Because of that I am unaware about amount due.

                    So, In this month I received statement which is included with Late payment charges.

                    Please, Refund or Reverse late payment charges due to statement not received.

                    Regards,

                    Hemant Vibhandik
                    ICICI Bank customer support has been notified about the posted complaint.
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                      H
                      hav1961
                      Jul 9, 2021
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                      Address: Nasik

                      Hello, I always make a payment in advance. This time I am not received statement to my email. Because of that I am unaware about amount due.

                      So, In this month I received statement which is included with Late payment charges.

                      Please, Refund or Reverse late payment charges due to statement not received.

                      Regards,

                      Hemant Vibhandik
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (315823) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        prajakta udepurkar
                        Jul 9, 2021
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                        Resolved

                        Address: Nagpur

                        I had closed the i wish account many days before. But the money is not retrieve in my savings. The account has been closed prematurely . Kindly note the complaint and solve the issue urgently. I have called customer care many times. But call not connecting .
                        Aug 11, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 11, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319339) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          AmarNikalje
                          Jul 9, 2021
                          Aug 9, 2023
                          This thread was updated on Aug 9, 2023
                          Resolved
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                          Resolved

                          ECSRTNCHG 01 Charges auto debit

                          Hello Sir

                          Without any messages and notifications how can you auto debited my money..? What is this happening from your side. Whats charges is this ECSRTNCHG01?
                          Almost 3 thousands I had spent this without any getting notifications Please resolve fast icici is helpful i know...
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                          24 found this helpful
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                          G
                          Greeni
                          Jul 9, 2021
                          Resolved
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                          Resolved

                          Dear sir / madam,

                          I have purchased TATAMOTORSW stocks from icici direct which was linked with my icici savings account.

                          I have added funds from icici savings to direct (Demat account) and purchased the stock.

                          How can you debit an anything without customers concern??

                          I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

                          07/07/2021 eba/nse N 2021127/[protected] 4631 dr. 15.73
                          06/07/2021 eba/nse N 2021126/[protected] dr. 77.25

                          Not getting refunded, please advise.
                          Aug 10, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 09, 2021
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (315829) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sandhya Dhiraj
                            Jul 9, 2021
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                            Resolved

                            I TRANSFERRED AMOUNT OF 3990/-AMOUNT DEBITED BUT NOT CREDITED TO BENEFICIERY ACCOUNT.
                            I RECEIVED THIS MESSAGE
                            👇👇👇
                            Dear Customer, IMPS Txn Ref.[protected] for Rs 3, 990.00 is timed out at Beneficiary Bank on 08-Jul-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
                            Aug 10, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 09, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (315662) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Singh060392
                              Jul 9, 2021
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                              Resolved

                              Loan amount not deducted despite of balance

                              I have an emi of 6803 to be paid every 5th of the month.
                              In July 2021 on 5th I had deposited the amount but the amount was not deducted. Instead on 6th July I got a message that due to insufficient funds emi was not deducted and also charges will be levied.
                              I tried contacting ICICI customer care and also HDFC customer care(loan provider) but of no use.
                              No one is providing a solution also they have deducted the charge...
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                              P
                              pradeep405
                              Jul 9, 2021
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                              Resolved

                              I have transferred Rs. 24000, Rs.24000, Rs. 24000, Rs. 24000 four online transactions from net banking (click pay) on 5th July 2021 to pay my credit card payment. But only one Rs. 24000 was credited other 3 transactions still not credited. My Name is Pradeep Kumar. Contact no. [protected]
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (314885) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                ShubhraHal
                                Jul 8, 2021
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                                Resolved

                                Website: icici

                                Respected Sir, Madam,

                                This is in regards to my Credit card attached with SB A/C[protected] Name-Shubhra Halder.I have complete Limit available in my credit card.However, Iam unable to use the same for online transaction.

                                I have spoken with customer care multiple time but have not received any resolution.
                                Screen shot attached for your reference.

                                Kindly look into the same.
                                ₹35, 000.00
                                Payment Failed
                                In case your money has already debited from your account, It will credit to your bank account within 5-7 business days.
                                Payment Id pay_HWJMoyObOWvA3L
                                Attempted On 8th Jul, 2021
                                Payment via
                                XXXX-XXXX-XXXX-0008
                                Card
                                Email
                                Aug 10, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 10, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  ANIRBAN SARKER
                                  Jul 8, 2021
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                                  ICICI Bank: Nach_ad_rtn_chrg

                                  Address: Kolkata
                                  Website: www.icicibank.com

                                  Dear Team,

                                  Within ONE DAYs (02/07/2021) of time ICICI Bank has deducted Rs. 30680 (Rs. 590 * 52 Times = Rs. 30680) as NACH_AD_RTN_CHRG~BAJAJHOU charges or you may say bounce charges for my LANs they have bounced auto debit cheques several times to charge more. I have taken Home Loan from Bajaj Finserv and total EMI Amount is Rs. 30687 per month from this ICICI Account. But due to lock down I failed to maintain sufficient balance...
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                                  S
                                  SHUBHENDRA PRATAP Singh
                                  Jul 8, 2021
                                  Resolved
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                                  Resolved

                                  Address: Delhi

                                  Money has been transferred from my account fraud
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (312093) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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