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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 218

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C
Chahil Hansa
from Dera Baba Nanak, Punjab
Oct 25, 2021
Resolved
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Resolved

I made new account and debit card and from my account Rs 2000 is deducted from my account without my permission for Dr tran funding. So I need my money back in my account
Nov 26, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (675083) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    J
    Jehulimma
    Oct 25, 2021
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    From yesterday onwards trying to oder products from Mi store and Amazon using ICICI card but not receiving OTP.

    So called ICICI and the agent told me to call service provider and I called but no solution.

    Switched of and switch on my mobile, but no solution.

    Called ICICI but no solution.

    From service provider side, it's fine because I receive messages from other friends except ICICI. Please help.

    ICICI is pathetic!
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (674012) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sridhar Bodakunti
      Oct 25, 2021
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      Resolved

      Hi,
      I made a transaction today morning from phonepay. The amount I transformed is 10000. But the amount got deducted twice from account. Phonepay is having single transaction, the receiver got 10000 and I got single message of 10000. But bank statement is showing 2 transactions with 10000 each got deducted at the same time.

      Please check and refund the deducted amount.
      Nov 26, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 26, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        R
        ramyast
        from shimoga, Karnataka
        Oct 24, 2021
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        Address: shimoga

        From icici bank deducted 20k, now also deducted 1000 again as ECSRTNCHGS.
        kindly give information, how to stop this? and how can I get my hard earned money back?
        please don't repeat this to any customer, we are not in position to digest this robbery.
        my request to solve and return my money.
        Nov 27, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 26, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (677539) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          N
          Noyal32
          Oct 24, 2021
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          I am getting unwanted emails from the company. I have never been a customer or account holder with ICICI but seem to be getting promotional ads and the account statements and transaction details of another person.

          It seems there has been an error either on part of one of the bank employees or on part of this account holder in question who have wrongfully given my email id ([protected]@gmail.com). The person shares similarity with my name, Noyal David Arokiyasami but my name does not contain Arokiyasami.

          This has been going on for months. At first it was just ads and so I ignored it. But now I am seeing transaction details. I have complained to the ICICI regional branch manager about this a month ago and even gave written complaint. They said there was nothing they could do about it apart from trying to contact this person and ask him to change his email id. In short they have washed their hands of a problem they created for me.

          Their emails are getting irritating and annoying. I have tried unsubscribing but it keeps coming back. Banks ought to not spam even their own customers with so many emails let alone a non-customer.

          If someone from the bank or person of authority who is capable of resolving this issue sees this compliant please contact me by email. I do not wish to divulge any more personal info here.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 26, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Oct 29, 2021
          Updated by Noyal32
          Following my post, I had been contacted by ICICI customer service (via email). The customer service executives seem to have accepted my complaint and promised to resolve the issue and stop further emails as of[protected]Tuesday).

          But I had received unwanted emails on the same day[protected], Tuesday) and also on[protected], Wednesday. I didn't receive any emails on[protected]. I am hoping the emails received on 26th and 27th was due to delays in their system updation and further on there will be no more.

          I will wait and observe for a week or so before I confirm the problem is resolved.
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            P
            puru1678
            Oct 24, 2021
            Resolved
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            Address: A-103 uma niwas, mahesh park, tuling road, nalasopara east

            Dear sir/madam,
            My name is purushottam jadhav,

            When I was withdrawing 10000 cash from ur atm machine SA6wd68 (deep residency, nalasopara east) Money counting (Sound) was in process, but due to power cut, cash was not delivered but amount gets deducted. No ups or generator facility available, no security guard is here to assist. I did tried to press panic and security alarm button but no use. I got message from my bank stating account is debitted.

            I am a customer of HDFC bank, orlem branch malad.
            Below are my account details :
            Ac no. [protected]
            IFSC code : hdfc000047

            I was withdrawing rs. 10000 and due to sudden power off I didn't got any money from machine.
            Kindly help me to get my money back. Below is the message from my bank of balance deduction

            ALERT:You've withdrawn Rs.10000 via Debit Card xx5371 at +DEEP RESIDANCY CO-OPER on[protected]:12:44:41.Avl Bal Rs.3646.29.Not you?Call [protected].
            Nov 24, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 24, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (670034) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              H
              Himansu mahapatra
              Oct 24, 2021
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              Address: Pune

              Automatic debit my money
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (669263) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sangeetha Kannan
                from Madurai, Tamil Nadu
                Oct 24, 2021
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                Hi,

                Please cancel my expression debit card and refund my money.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (674001) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  coolakak
                  Oct 24, 2021
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                  Address: Chota telpa Chapra
                  Website: Icicidirect.com

                  Hello sir I'm a customer of icici Direct.
                  My customer id / trading id is [protected]
                  .
                  Sir i have bought share of MTF but not receiving pledging link to pledge my share as collateral.
                  Sir this icici Direct is scamming me again, this is happening 2nd time, 1st time i have to bear a loss of more than Rs 800 and now this time i think my loss will be more than Rs 1500. Please do something and take a strict action against icici Direct and also i need compensation for their mistakes.
                  I don't know if this happening with me or with everybody.
                  Feel free to call me [protected] or email me [protected]@gmail.com
                  ICICI Bank customer support has been notified about the posted complaint.
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                    D
                    DeepakETeam
                    from Bundi, Rajasthan
                    Oct 24, 2021
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                    Address: Shree Karni Residency, Rameshwar Mahadev Choraya, Jai Niwas, Po. Tikarda, Teh. Hindoli

                    Please Unblobk my Debit Card
                    Just I’m THINK ICICI ACCOUNT USING REGULARLY
                    SOI NEED ATM CARD
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (673891) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      ShankhadeepK
                      from Kolkata, West Bengal
                      Oct 24, 2021
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                      Hi Team,
                      I am charged 3 times on 20-Oct-2021 for INR 590 against the Transaction remark as
                      "NACH_AD_RTN_CHRG~TPSLSIP~11OCT21~e1
                      21fbf~[protected]"

                      "NACH_AD_RTN_CHRG~TPSLSIP~11OCT21~d1
                      1bab2~[protected]"

                      "NACH_AD_RTN_CHRG~TPSLSIP~11OCT21~78
                      c48b3~[protected]"

                      I am not able to understand what is the charge for. Please help.

                      Regards,
                      Shankhadeep
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (669296) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        pappu pawar
                        from Mumbai, Maharashtra
                        Oct 23, 2021
                        Resolved
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                        Resolved

                        Address: Chakan, Pune

                        Dear Sir / Madam,

                        From couple of days from my account Rs. 181.73 is deducted on date 21/10/2021 & Rs. Rs. 88 on date 22/10/2021 for the reason NACH_AD_RTN_CHRG~Of Bnk BFLf~12OCT21~b97.
                        So, herewith requesting you please solve this issue.

                        Regards,
                        Pawar Prashant
                        [protected]
                        Nov 27, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 25, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          L
                          Lokesh Katari
                          Oct 23, 2021
                          Resolved
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                          Resolved

                          I have seen multiple instances where I'm charged with " POSDEC CHARGES "

                          A continuous amount is 4x 29.50 is deducted from my account and I haven't used my card at all and I need to know what or why these charges are levied

                          Is this some sort of day light robbery from ICICI BANK ? I need clarification on this at the earliest

                          I REQUEST/URGE TO QUICKLY CHECK THIS AND REFUND THE AMOUNT .
                          Nov 24, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 23, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            Kouliya Shubham Singh
                            Oct 23, 2021
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                            Address: Gurgaon

                            My account is salary account and my account is 0 balance is open but my account is dedicated mba charges 684+635 but why my account dedicated my balance and not information is the bank for me refund my balance immediately plz and now hold is account
                            Nov 23, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 23, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (667071) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Ramanjeet k
                              Oct 23, 2021
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                              Icici bank is fraud bank .deduct amount from my bank account without any information . My account is salary account and zero balance account then how can you deduct MAB charge .this is fraud bank .totally
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (665027) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Ashish@457
                                from Rangpo, Sikkim
                                Oct 23, 2021
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                                I have recently paid my DU cancellation fee and it has been deducted twice I also contacted before now both my transaction is shown successful plz refund me one of my money
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  K
                                  Kumar sonu singh
                                  from Patna, Bihar
                                  Oct 23, 2021
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                                  Good morning Sir I paid for application of Bihar public service commission. My account is deducted but payment not complete. Now yet my ammount is not refunded. Plz help me.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (669301) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Adv. Anchal Mishra
                                    Oct 22, 2021
                                    Resolved
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                                    Resolved

                                    Address: ICICI Bank, Patel Nagar, Indore

                                    Me and my family have a total of over 7 accounts from Icici bank. What shocks us is the audacity of the bank to deduct charges we don't even know about. In the name of Dcardfee, MAB, PIC exp coral Jfee, Returning charges and a lot more, the bank has crossed all its limits. Dcard fee of 588 rupees was found in all my accounts several times. No information about the same has been provided by the bank through mails or sms. They have been doing this since two years almost now. Having addressed the issue several times to the bank manager, no heed has been paid by the bank. They are continuously deducting the same. Also, in case of MIN balance charges the bank assured no charges will be applied if any one of the seven accounts had a minimum balance of 10, 000 rupees, irrespective of that they are charging us unnecessarily. If this is the condition of such a reputed bank, the customer like me will loose faith in the banking industry, SCAM.
                                    Nov 27, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 24, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (669307) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      santu_rock
                                      Oct 22, 2021
                                      Resolved
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                                      Resolved

                                      Address: JP nagar 3rd Phase, Bangalore

                                      ICICI deducts MAB charges without intimating regarding the debit. Even though this is salary account from 2019 and they have removed it as a salary account without intimating the customer and It was opened on zero balance I didn't get any information if they are converting the salary account to normal saving account.
                                      I want my amounts to be refunded.
                                      Nov 22, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 22, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661582) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        B
                                        barri divya
                                        Oct 22, 2021
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                                        Address: Dwaraka nagar, Visakhapatnam

                                        I'm using this icici bank account from past 2 years..! This account opened for the purpose of salary and I was not aware of this MAB charges but present without intimating u people deducted 1200 rup from my account! So please resolve this issue and do refund the amount!
                                        Awaiting for reply!
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661568) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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