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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Jun 2, 2026

Complaints 23783

Resolved

14308

Unresolved

9475

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 218

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I have been charged Rs.590 for ECSRTNCHGS i donno what it is and I want it to be refunded asap
thankyou

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 26, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (370076) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Batlagundu , dindigul

Have opened a salary account with icici.

I have not received my debit card but got a mail that it is delivered.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 26, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (368882) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I've done a payment of 5000₹ on 30th june, 2021 to a merchant via scanning QR code, merchant UPI id is: merchant28327.[protected]@aubank
UPI ref ID is:[protected]
Amount of 5000₹ were deducted from my account but merchant did not receive the same so i had to pay extra 5000₹ to merchant.
According to merchant's bank statements no amount was received from my side and i got my amount deducted.
I want to know the status of my money.
My upi id is: [protected]@okicici

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 26, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (368869) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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There has been a debit of rs 590/- from my account with the description as RTN CHG-INSUFFICIENT FUNDS.
Can you please explain why it's been so.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 26, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (369213) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi my name is sreekanth as I am a existing client for icici, but, I am Facing a issue regarding ecstrnn charges which I don't know, this charges are happening more than than 5 times in a month I don't know what ### it is kindly let me know the solution as early possible

Jul 26, 2021

Complaint marked as Resolved

I didn't get any calls or messages from the bank not even once while the deduction happening because of this I didn't kept any money in this account from last six months but yesterday my friend sent me some amount like 5000 rs I checked everything gone like 590/- 8 times and remaining for 1 time regarding this I spoke to customer care also This is my number 8897587764

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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On 23rd July, I got msg o[censored]pgrading my Debit Card whereas I didn't upgrade any of my card. I was charged approx 600rs. Today I got msg of debiting 192rs of my primary debit card while it was provided free of cost at the time of opening Savings Account immediately. Also, today I got charged 4000rs for funding some account no. BANK DIDN'T TELL ME ABOUT THE CHARGES AT THE TIME OF OPENING ACCOUNT!

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 26, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (369197) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I use ICICI bank credit card. They have charged annual renewal of one card which I do not use. I tried their customer care number but can never connect to customer care executive. Dropped a mail to them did not receive any response. Posted complaint on their website, still no response.

Aug 29, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (369976) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I had raised request for Amazon Pay Credit card however even after providing below details my request got rejected.
1. Pan card, Aadhar card
2. My Organization details

Even after contacting customer care they are giving below comments"new credit card is evaluated on a combination of parameters such as income, credit history, payment track record of other loans and credit cards (if any), etc." however this is the first bank where i have seen that application got rejected even without taking income proof. Also in terms of paying other loan I have never missed any installment.

Kindly let me know reason for which my Application[protected] got rejected.

Aug 26, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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R

Ritesh5567

Jul 26, 2021

Dear Praveen,

Thanks for giving below standard copy paste explanation however it is no where mentioned what was the exact reason for my application[protected] to be rejected.

Instead of giving such unnecessary explanation, Kindly be on point that without even uploading any salary proof why my application got rejected directly.

Regards,
Ritesh
Hide quoted text

On Mon, 26 Jul, 2021, 7:19 pm, wrote:
Dear Customer,

Greetings from ICICI Bank.

Hope you and your loved ones are healthy and safe.

We have received your Amazon Pay ICICI Bank Credit Card application vide Application Reference Number[protected]. Based on the information provided by you and our consideration of the same as per the below mentioned criteria, we regret to inform you that we are unable to offer you the Credit Card.

Eligibility criteria of ICICI Bank.

Viability of proposed purposes of the credit facility.

Past borrowings of the applicant.

Prior experience of the applicant in respect of the proposed purposes.

Regulatory and statutory provisions governing ICICI Bank.

The above mentioned criteria do not necessarily imply your adverse creditworthiness. You may apply again for an Amazon Pay ICICI Bank Credit Card after six months.

We once again thank you for the interest in Amazon Pay ICICI Bank Credit Card.

Thank you for giving us the opportunity to serve.

Bank Digitally and Stay Safe!

Sincerely,

Praveen
Customer Service Officer
ICICI Bank Limited

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From cibil i check on my name two credit cards are active but i v not any single one credit card.s stop these cards and take action on those who use these cards.
Gopal singh
Ph.no.[protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 25, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (365470) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: SC street line no 4,RR colony metturu bit 3 Irapadu village, kotturu mandal,srikakulam dist,532459.

In my account 1600 money debited in 2 months of time in 4 times without intimation, transaction type was like NACH charges why this much amount charged how without intimation, credit my money to my account immediately, customer care numbers are not connected properly waste of my money waste of my time immediately resolution required

Aug 26, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (368905) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to bring to your notice that Rupees 999 was deducted just now from my account without my consent.
Attaching below the message and pic transactions detail.

Very disappointing with this.

Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX243 on 25-JUL-21. Info: VSI*AMAZON ST. The Available Balance is INR 19, 839.74. Call on 18002662 for dispute or SMS BLOCK 243 to [protected] .

Aug 29, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (368902) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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M

melicia ferns

Jul 25, 2021

The money was debited without OTP number for the bank. Its suprisingly. Thank you for looking into this matter

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Address: 19 INDRA NEEL BANDRA RECLAMATION, BANDRA WEST, MUMBAI 400050

Website: Redemption money not received

Invested in Ashirwad Deep Discount Bond in July 1996
Bondholder No 1116-297
Certificate No 39391

When we will get this Money?

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 25, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (365486) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 19 INDRA NEEL BANDRA RECLAMATION, BANDRA WEST, MUMBAI 400050

Invested in Money Multiplier Bond 0498 MMB in Jun 1998.
Bondholder No 3549-330
Certificate No 6697

What is the status?

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 25, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (365483) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I've been an ICICI A/C holder for a long time but have never faced this kind of an issue.

ICICI Bank has charged Rs. 177 under this category:
DCARDFEE2961JUN21-MAY 22+GST.

The date of the transaction (in the app for previous transactions) shows 26th July whereas at the time of writing this it's 25th July (Sunday).

Also, they've deducted the money for 2022, what kind of a harsh joke is this when it's only 2021?

What kind of an technical glitch is this? If so, then the amount deducted should be returned immediately because I'm not aware of this kind of charges nor was I informed either by email or sms.

This is extremely unprofessional, unethical and illegal.

My money should be credited back immediately.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 25, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (366084) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: frontier business systems pvt ltd chennai

Hi sir mam im salary account open before 7 days my salary account not activated my salary account please activated my ver urgent

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 24, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (361361) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,
There has been an unknown autodebit in my account worth ₹4, 800.
The entry is named ‘ATD/Auto Debit CC0xx2871’
I do not have any credit card with a number ending with that.
It is very surprising to see banks like ICICI making such blunders.
Need this resolved asap....

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Got following message wrongly. I don't have any card

Dear Customer, please pay the Total Amount Due of Rs. 34981.92 immediately, as non-payment of dues on your Credit Card 4009 will adversely affect your credit history. For details, please call Customer Care. For payment options, visit www.icicibank.com/pay . Please ignore if already paid.

Sep 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (361384) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Had recently used ICICI Fastag for toll service and charges were properly deducted during the journey.
But suddenly on dated 20th june 2021 i got an sms saying Adjustment Debit for Standard Toll Charges for the Tag Account No. : 25129123 with Ref TripNo:[protected] on Transaction date time[protected]:35:07 for Amount: Rs. 170.00

ICICI Fastag customer care is always shown busy and you can never contact them for any query. Neither you can email them nor can you get help from ICICI

Aug 25, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I received a sms regarding auto dediction of Rs. 999 from my ICICI bank account without asking any OTP. I didn’t authorize this transaction by amy means.

Then, how was the transaction approved ?

Requesting you to look into this matter and share my complaint with other respective teams. And, please share the needful information with me.

Thanks & Regards
Deepti Singal
+91-[protected]
[protected]@gmail.com

Sep 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Ghyug vhhgffgh guuddgbv

Account and damdam rggvvgh me know if you need anything else from me please let me know

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