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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 220

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P
parallelakash
Jul 20, 2021
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My Account got debited with 590 as ECSRTNCHG on 7 July
2021 (ECSRTNCHGS050721_SR[protected], Please resolve this issue!!
my email is [protected]@gmail.com
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (346312) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Senthilkumar_ksk
    Jul 20, 2021
    Resolved
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    Resolved

    Address: Hosur

    I had a fast tag with icici bank customer id: 10016149 which was blacklisted due to tag issuance issues. I requested to close on 22/06/2021. Which is accepted and closed on 05/07/2021. On 06/07/2021 i received a refund also. But these people kept my vehicle KA53MB1420 in blacklist. They closed account but not removed it from blacklist with ncpi. (Govt authority) therefore reactivation of any new fasttag is not possible. I want to activate new tag because my old tag of icici this is not getting processed
    If my tag account is closed on[protected] t should be removed from blacklist from ncpi. Very poor service from icici bank.

    You can see attached image. It is clearly showing my account is closed but my tag is still blacklisted. Now i have raised another request on 19-jul-21 to remove my blacklist . They are giving timeline as minimum 3 working days.. are they doing this longer time if we are getting new TAG?? Please revert as early as possible.
    Aug 20, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 20, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      S
      ssmganapathy
      Jul 19, 2021
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      I tried to with draw money from IOB ATM at sekkarakudi, amount deducted from account but ATM not dispensed the money
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (344266) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Shreyansh Gour
        Jul 19, 2021
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        Account automatic Closed

        I am customer of icici bank.Iopend icici mine saving account 3 months later same day I have done my video KYC officer say your KYC veifiys in 2 working days
        But 25 days gone my KYC is Pending and my account was totally freezed. Then I go to branch and feel the form it was also rejected. And my account was closed automatically.Then yesterday (almost after 3 months) I get messages that my Video KYC verification Successful
        I am...
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        Karthick Ponnusamy
        Jul 19, 2021
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        Sir, with my knowledge the bank is charged a amount for (NACh_ad_rtn charges) I don't know why they charge for this I did not take any policeis loans but bank is continuously charge a amount like above mentioned for past two they changed 750 rupees and another thing there is no proper response from bank for that complaint
        ICICI Bank customer support has been notified about the posted complaint.
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          H
          Hemanathen
          Jul 19, 2021
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          Address: Nemur main road, Nemur, Villupuram

          Am icici bank customer today 19/07/2021ecsrtnchg charged 582 and already 2500 debited in my icici account.i don't know what the charges ecsrtnchg... they the bank hit the charges without my knowledge and without any confirmation email or sms or any phone calls.please explain what the charge it is.this type direction is not good please return my charged amount.my email id is ([protected]@gmail.com)

          Thanks& regards
          Hemanathen Rajendiran
          ICICI Bank customer support has been notified about the posted complaint.
          Jul 19, 2021
          Updated by Hemanathen
          Return my charged amount
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            V
            Vishakha Mirgule
            Jul 19, 2021
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            Address: Gorai 2, Borivali(West)

            An amount deducted from my bank account name undermentioned:
            Vishakha Mirgule
            Ac
            Ifsc - ICIC0003337

            Rs 590 has been deducted from my account on[protected] against
            NACH_AD_RTN_CHRG~ADBLDESK~03JUL21~c4eb7db~PTMRB_PA.

            Let me know why you are charging this amount from my account. What is
            this charge for?
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (343550) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              Meet55555in
              Jul 19, 2021
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              Resolved

              Address: City Quadian ..... Distt gurdaspur... State punjab

              Bank and customer relationship based on trust ...
              Hidden and fake charges ruined that relation..

              588 rs deducted from my account with no purpose.

              (PICTURE DRCARD JOINFEE )

              What the hell is this

              Pay it back
              Thanks
              Aug 23, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 20, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (346324) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sai Sateesh Dara
                Jul 19, 2021
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                Hi There

                I am SAI SATEESH DARA, I have an ICICI Account from more than 15 years.

                I see that there is a Debit Transaction in my account, PFB.

                27/04/2021 DMC/IN[protected] DP CHGS TILL MAR-21 Dr. 826.00

                What is this about ? It looks like ICICI is doing this when they notice that, we are not logging into the account for a while.

                Can you please credit the amount at the earliest.

                Thank you :)
                Sai
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (343748) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Alluri Seetha Rama Raju yabbatam
                  Jul 18, 2021
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                  Resolved

                  I purchased ashirwasd deep discount bond option I 15th July 1996. Now the bond natured date is 15 July 2021. But what is the surrender procedure of Ashirwasd deep discount bond option I and any customer care number of Ashirwasd deep discount bond option I redemption..
                  Aug 30, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 20, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Verified Support
                  Jul 20, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (346395) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Nishant Saharia
                    Jul 18, 2021
                    Resolved
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                    Resolved

                    Effected my credit score

                    I have asked ICICI bank to cancel my credit card and adjust my outstanding balance with the FD on which behalf i got my credit card. The customer care executive has assured me that it would take around 4-5 days to get my credit card cancelled and they also said that they would adjust the outstanding balance from my FD account. But till date they haven’t adjusted the FD amount with my credit card outstanding & my cibil score decreased. And...
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                    A
                    adasari
                    Jul 18, 2021
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                    Address: Bangalore

                    I have been charged Surcharge MCC 5541 for paying for fuel using debit card. Please reverse the same immediately. I can be reached on [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341434) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      I
                      Ishaan .
                      Jul 18, 2021
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                      Address: Jagadhri

                      An amount of ₹1477.31 under the name MSI/PYIMAGESEAR/ has been debited from my savings account on July 17. I have not approved this transaction via OTP or any other method of verification. This transaction is not under my acknowledgment, nor do I intend to do it. Please look forward into this grave matter asap. Thankyou.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341448) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        Kittykills
                        Jul 17, 2021
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                        Website: ICICI

                        I had taken phone for 3749.89 on EMI.
                        From 27/5/20 every month ICICI is deducting 590 every month twice or thrice, And I have paid about 12000 for nothing, I do not understand, my EMI's were cleared last year in December, Please help me, They are deducting it every month, I am a student and I do not have so money to just spare for ICICI
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341496) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          C
                          Chinmaysonilevi
                          Jul 17, 2021
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                          Resolved

                          Icici bank is deducting ecs charges daily and till now this greedy bank had already 500 rs ( 420+30+50) ... I had to withdraw all my money from the bank to save it from getting debited all to 0... And i already submitted the request of stopage of ecs charges and also submitted the request of emi closer ... And both of my request has been initiated and completed from the bank branch end but still when i added 50rs to check the ecs charges are still getting debited then ... Yes this worst bank still deducting ecs charges
                          Sep 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 18, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341453) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            vijendra singhparmar
                            from Delhi, Delhi
                            Jul 17, 2021
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                            Resolved

                            Address: Icici r t nagar branch Bangalore

                            I have received a random call from [protected] number for card payment which is showing a spam call.
                            I immediately blocked all my cards.

                            In cards section I saw some unexpected charges even after full payment for 3008.

                            I called customer care and didn't found much help. Paid the unnecessary charges and asked them to close my account.
                            And they told we are not able to.

                            Asked them to close the other 2 accounts, where also I made full payments. But again customer care didn't do it.

                            Not sure what is required from my end but I have paid money in full to close all my accounts.

                            3 main reasons:
                            1) my data been shared wrongly outside.
                            2) unnecessary and unexpected charges. Because after using Amex and citibank for 10 years, they never asked me to pay any such unexpected charges. for any wrong charges they always revert back.
                            3) I didn't find on call customer service for cards useful at all. They don't seem professional enough and don't care if customers are having any struggle.

                            At this stage I am so unhappy and upset with services that considering to close everything with icici.
                            Sep 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 18, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (341480) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Kalyani1199
                              Jul 16, 2021
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                              I have transferred amount to a payee account but It is not credited. Amount is debited from icici account
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (339034) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                SonaliKhandelwal12
                                Jul 16, 2021
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                                Resolved

                                Amazon Pay ICICI credit card late payment charges

                                Hi,

                                This is regarding late payment charges of more than Rs.4000 levied to me on my Amazon Pay ICICI credit card no.[protected] and blockage of card

                                I had called customer care regarding the blockage of card. The customer care personnel mentioned that its because I failed to pay Rs.129/- that I transacted in Dec 2020 and late payment charges of Rs.4000/-. This may be due to oversight and hence I request...
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                                Lalit Singh Deopa
                                Jul 16, 2021
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                                Hi,

                                RRN: 74766511189126781592390

                                Refund of amount 5857.67 was initiated from the Amazon on 8th July, but still not received in my ICICI bank credit card.

                                I called ICICI bank many times and asked them to track my refund status through RRN (Refund Reference Number) shared by Amazon, but still issue is not resoled.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 16, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (337428) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Jul 17, 2021
                                Updated by Lalit Singh Deopa
                                Hi,

                                RRN: 74766511189126781592390

                                Refund of amount 5857.67 was initiated from the Amazon on 8th July, but still not received in my ICICI bank credit card.

                                I called ICICI bank many times and asked them to track my refund status through RRN (Refund Reference Number) shared by Amazon, but still issue is not resoled.

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                                  R
                                  Rajan100
                                  from Mysore, Karnataka
                                  Jul 16, 2021
                                  Resolved
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                                  Resolved

                                  Address: icicic bank, nungambakam bank branch, chennai ai

                                  I have lodged a complaint on this platform earlier, may be about a fortnight back as i do not remember the date as you did not send any acknowledgement too! the problem is not solved yet! to my amazement! i received another request to fill wire transfer details by logging to my internet banking a/c, when i logged in, it says no requirement! i wonder why the services at ICICI bank is at its low ebb, i have forwarded the copy of this e mail to nri, head services quality, both returned undelivered & a copy to sent to your bank branch on uttarhalli main road b'lore61 wherein i had met the branch manager & as per her directions i had submitted annual one time deceleration as required for inward remittance, this was about roughly 10 days before & i had attached a remittance slip also, this time it is not allowing, first remittance from the same person from manila philipines was credited to my bank ac with you, this time even after a fortnight, yet to be credited!
                                  Aug 17, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 16, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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