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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Aug 25, 2026

Complaints 23793

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14309

Unresolved

9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 228

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Dear ICICI Bank team,
My ICICI account had debited the following charges naming surcharge (Mcc 5541) for fuel purchase. The Government is promoting cashless transactions, and I have charged on my own money. Does that mean it's better to take out money from ATM and pay for the petrol? Request you to check and revert the below transaction.

ICICI Bank account number:[protected]
Transaction date:24/09/2021
Amount: Rs 2.41

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 25, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (550907) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyd

I have used a wrong pin for three times and my debit card has been blocked can you please unblock it for my online transactions which is actually making things very difficult thank you

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 25, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (550913) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi I am really shocked after receiving the statement which they mentioned intrest charges I have paid almost 99% of due for that one % (by mistake unpaid) icici charged Rs: 4529 + 812 rupees .
How people survey with your charges weather do you people giving card for making money like this earning such a bad way . We are not earning like this give simply we spend entire month to earn money . I need waiver immediately reply me update me asap . Or else tell me then I plan accordingly.
[protected]. Have a look on my last bill I have attached my screen shot here . Don't ever do this to any one all are in big crisis after this lockdown stop doing this chilly things with customers.

Nov 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Yesterday from my account 1899 ruppes is deducted in the nane of wpp policy. What the hack is this because I didn't get any policies like this.

How you forcefully deduct any amount without confirmation .

Nov 11, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (553520) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad

I do not understand why my account has ECS charges without any information or my consent. I want a reversal for the money deducted for no reason.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (553198) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Nmc-1/344a, Jayajothi Building, Near Pioneer Kumarasamy College, M.S. Road, Vetturnimadaom, Nagarcoil, Tamil Nadu 629003

Website: www.icicibank.com

I have applied for IPO of Paras Defence and Space Technology yesterday. The UPI mandate has been requested in the iMobile pay app twice instead of 1 time. I have applied for 1 lot only and not modified the application also.

I have confirmed/accepted the mandate 2 times perceiving that the initial transaction is not successful and the pop up message also confirmed that the initial transaction is not successful.

Now my account has been blocked with Rs. 29750/- instead of Rs.14875/-

There is no proper response from the customer care.

Oct 29, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Sep 24, 2021

Updated by surendran28 Image for the blocked amount is attached herewith. The amount has been blocked twice

Verified Support

Sep 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548263) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi Team,

I just received a transaction email from ICICI Bank on my debit card. It's of 814.42 INR. Transaction says "VSI/GOOGLE Hin". I called the customer care to get more details on the same, but the executive said it's of some "Google Hint" and asked me to search for the details online. I searched it alot but unable to get any details. I want to know if my card was physically used by anyone while I left it at my room. Help me with this please.

Regards,
Preeti RD

Oct 31, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548274) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Plot no 157 rajender Reddy nagar, Chandanagar

Have taken Ashirwad deep Deep discount bond option 1 and it is matured on July 15 2021. Need to get my money back as there is no email or or address in which we can send the bonds back. Bonds details are.
Name Jayanth Bharadwaj N (U/G Usha natarajan)
Certificate no 270320
Expiry date July 15 2021
Bond holder no 1287830

Please let me know the process of redemption.

Name usha natarajan

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 24, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548285) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Plot no 157 rajender Reddy nagar, Chandanagar

I have taken Ashirwad deep Deep discount bond option 1 and it is matured on July 15 2021. Need to get my money back as there is no email or or address in which we can send the bonds back. Bonds details are.
Name Jayanth Bharadwaj N (U/G Usha natarajan)
Certificate no 270320
Expiry date July 15 2021
Bond holder no 1287830

Please let me know the process of redemption.

Name usha natarajan
[protected]

Sep 24, 2021

Complaint marked as Resolved

They have not taken any steps to solve and it is still solved I beleive it is an automated machine which by default says as solved

ICICI Bank customer support has been notified about the posted complaint.

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U

Usha Natarajan

Sep 24, 2021

Please note that it is not resolved at all

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Address: India

I got a refund from Amazon, Dell and Uber for three transactions but none of them are processed by ICICI and the FOREX Card has not reversed those transactions although they have been refunded by these companies. Need urgent help.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 24, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548318) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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HI Team, I have made payment on CTET application twice from my UPI([protected]@UPI) . Amount deducted from my account but not reflected into the application. Please check and fix it ASAP. you can contact me on [protected] for further discussion.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 24, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (548326) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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ECSRTNCHGS180921_SR[protected]GST
My today transactions is not happened and suddenly 400rs debited in my icici bank account please refund my money as soon as possible

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 23, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (546510) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Sir,

I am going through same issue, random amount deduction almost 3540/-+ rupees deductedfrom my saving account. Deduction under the name NACG_AD_RTN_CHRG_BAJAJFIN. I have also been charged with unnecessary charges of rs (Nach_ad_rtn_chrg~tpslsip).

1) 10 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~02SEP21~9893cf3-86630- Debit- 590/-
2) 10 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~02SEP21~b2c83f6-86630- Debit- 590/-
3) 10 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~02SEP21~c1bb91a-86630- Debit- 590/-
3) 16 Sept' 2021 NACH_AD_RTN_CHRG~Of TPSLSIP-03SEP21~1e16ad5-[protected]- Debit- 182/-
4) 23 Sept' 2021 NACH_AD_RTN_CHRG~Of TPSLSIP-09SEP21~cc3bf79-[protected]- Debit- 590/-
5) 23 Sept' 2021 NACH_AD_RTN_CHRG~Of BnkBFLf~03SEP21~dd7e4c5-86630- Debit- 590/-
6) 23 Sept' 2021 NACH_AD_RTN_CHRG~Of TPSLSIP-09SEP21~1e16ad5-[protected]- Debit- 470/-

Please help me.

Kind Regards,
Suhas S. Gaikwad

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 23, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (546471) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have visited Aundh Pune branch in 2018 for closure of demat account still I am being charged each year, No help from any email id mentioned helpdesk etc ... Not even RM helping to close this. Please refund for past 3 years.

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I have a ICICI bank gift card which has remaining balance of 4970.40/- but when I use it for online purchase, the transactions get failed. None of your customer care numbers work. Please connect to a customer care representative asap and help me solve this issue.

Oct 25, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545747) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: JB NAGAR ANDHERI

Website: icici bank.com

Icici bank chaged my account twice for some fraudent charges ... Amounting total rs 590. This bank is, as fraud as its CEO Chanda Kochar

Oct 24, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545757) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: India

I have been chasing for my refund from last 15 days regarding the payment of INR 1260 paid to Amazon for Nanpro 3 on 3rd September.

Today also the amount of INR 299 deducted from my account and again Amazon has not received the amount and cancelled my order

I have not received the payment nor have I received the product

Both the parties are denying and refusing the refund the amount

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 23, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545758) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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199rs credited in the name of VSI*amazon Stan. Amazon itself denies it. Kindly look into the matter asap.

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199rs have been deducted in the name of VSI*AMAZON STAN. Kindly look into the matter as I haven’t done this transaction.

Oct 26, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545768) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Respected sir,
There was autodebit of Rs 499 from my icici bank account through debit card. I have neither done the transaction nor have received any OTP. Transaction was made through VSI, more precisely VSI*WWW HOTSTAR. I request you to go through my problem and help me resolve this issue

Regards,
Hitesh Kumar

Oct 24, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (545763) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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