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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Feb 2, 2026

Complaints 23771

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Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 229

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My self Maan Singh, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may 21)on 24 June 2021I have never used my demat account till now.

Without any information icici representative open my account. I was supposed to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that...

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I have paid two time transaction use to ICICI credit card no. 0007 amount of 3161.82 rupees against this Order id[protected] . But one order placed unfortunately second time retry payment 3161.82 Payment not successfully and the amout 3161.82 not return to my credit card no. 0007. I attached the statement which deducted the amount from my card. I want to look into the matter. I also giving the complain shop clues but shopclues message to me that no extra amount recieved.
[protected] contact no.
Email id papu.[protected]@gmail.com

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I have been charged with rs 826 (DMC charges) from my icici account. I am not using my demat account.

Account number :[protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 26, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279567) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

S

Sakthikd

Jul 1, 2021

I got a Bank Fraud call on 27 june asking for my debit card and credit card details regarding this issue. Frauds are using this website to loot money . I dont know wheather to share my info so I will visit my the ICICI branch and close all my accounts with ICICI .

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Hi,

I am Swadeep Kumar Srivastava from Unnao U.P.

On 25th June '21 amt 0f 826 has been deducted from my account against the DMC DP CHGS May'21 without any prior information and deduction massage also not received. I have trust on ICICI bank also i am a customer from last 12years..This kind of activity first time happend..

Request to ICICI Bank please refund my Amount ASAP..

Thanks
Swadeep Kumar Srivastava
[protected]

ICICI Bank customer support has been notified about the posted complaint.

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Today (25/06/2021) I deposited Rs. 20000 cash in ICICI ATM at Fort, Mumbai, but just as i put the money in the machine the transaction timed out and i got a receipt for transaction was unsuccessful. The machine has already taken the money. Im extremely worried about this. I have already submitted a complaint today to the bank itself. I have the receipt and im sure the cameras have seen me put the money in. Just complaining for the record.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 26, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279565) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Icici bank head office Bangalore

Pls stop the harassment calls and visit home, I cont payment for 2 months because covid-19 reason 2 months lockdown in Bangalore trying to understand situation plss

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279527) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: d.no-16-33,rms colony,gajularega,vizianagaram

Hi sir, on wednesday(23 june 20201) i received a call from one assist and explained me about the plan but i was not accepted any plans but they processed my plan as accepted and rupees 1899/- was deducted from my bank. please stop this fraud and refund my amount. im attaching screen shots of mails i have received below

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 28, 2021

Dear Sai G Rohan, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.

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Address: JALGAON MAHARASHTRA

I am having credit card of icici bank having no.4315xxxxxxxx4002
Since last month (May 21) autod3bit option not worked .and bank levied penalty and interest charges in 2 months which arearound 1000 rs.I am a regular customer of bank since last 14 years and never defaulted any payment.I requests to pls help me to resove this issue

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279520) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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17/06/2021 तारीख को 708 रुपए का और 21/06/2021 को 830 रुपए का गुजरात एसटी बस की टिकट बुक कर रहे थे ट्रांजैक्शन फैल हो गया और रुपए अकाउंट से कट गए है, कस्टमर केयर से शिकायत दर्ज करवाई थी पर अभी तक रिफंड नहीं हुआ

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jun 24, 2021

Updated by Tolsingh was booking a Gujarat ST bus ticket of Rs 708 on 17/06/2021 and Rs 830 on 21/06/2021. Transaction spread has been deducted from the payment account. Had filed a complaint with customer care but there was no refund.

Verified Support

Jun 25, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mahadev mandir ke pass asotra

Sir i did money transfers on 8/6/2021 but still not received in holder's account please sir help me T2106081003554396340248

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (277350) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Sir,

This is chandan kumar jha, holding an ICICI saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. I get quarterly statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI.
It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money, without any intimation through phone or statement or any way.

Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.?

Please find the below details for all the transactions made by bank.

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 23 june, 2021 Could you please assist me regarding this. Please find the attachment regarding the same.

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Jun 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Iam Buying Mobile Using ICICI Debit Card Sir..Mobile Price is 31990rs. My mobile Facing some issue So I Refund My Mobile. But Recently My ICICI Account is Closed. But Amazon Send Money That Closed ICICI Account. ICICI told Not credit money Amazon told iam send already money..

Amazon Sending Proof That Refrence Number

Refund Reference Number ([protected])

Amazon Clearly Said. Amazon Send Refrence Number. But Bank Staff & ICICI Customer Service Not Answering Properly 😰 iam Facing Heavy Pressure Now

Iam already Wait 8 Days Sir... 31990 Rs sir 😭. Please Help Me Sir .. Please Ordering Send My Money Cheque or Transfer Another Account..

Please Help Me Sir..🙏

Aug 25, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (273723) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank, Mukhasaparur

Iam Buying Mobile Using ICICI Debit Card Sir... Mobile Price is 31990 rs... My mobile Facing charging Problem So I Refund My Mobile... But Recently My ICICI Account is Closed... But Amazon Send The Money That Closed ICICI Account... ICICI told Not credit money Amazon told iam send already money...

Amazon Sending Proof That Refrence Number sir ...

Refund Reference ([protected])

Amazon Clearly Said... Amazon Send Refrence Number... But Bank Staff And ICICI Customer Service Not Answering Properly 😰

Iam already Wait 8 Days Sir... 31990 rs sir 😭... Please Help Me Sir iam village.. Please Ordering Send My Money Cheque or Transfer Another Account...

Please Help Me Sir... 🙏

Aug 8, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (273716) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: [email protected]

Rs1000 was transfered to my a/c no:[protected] on 19
04.2021 vide UPI Ref no.[protected], even after writting several times no action is taken, therefore I request you to kindly look into this matter and get it resolved.
Regards.
Krishan Chopra

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jul 08, 2021

Updated by Choprak This issue is not yet settled even afer so many reminders.
Kindly get this issue resolved ASAP.

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Address: ICICI Suri Branch, Dist: Birbhum WestBengal-731101

I have a Savings Bank Account with ICICI Suri Branch (IFSC: ICIC0000528) I had applied online for a Cheque Book on 05/05/2021 which is not delivered till to-day the 23rd June 2021. During enquiry about delivery status of my request, I am told it has been delivered to me on 05/06/2021 by "Meghraj Express" Courier Company, consignment no: AWB[protected]. I am sheer shocked to learn this fact and fear some foul play behind this mischevous game. I also fear of materialising fraud in near future involving me and my account with ICICI Please Help me by a reasonable settlement enabling me to have the Cheque Book.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (273702) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Bank has been deducting money on the name of ECS charges (which I am not aware of, why are being deducted) literally on a daily basis. As soon as I add money into my account, the balance gets zero and it says withdrawal due to ECS charges. I have not activated any such services to pay any of these charges. Kindly look into the matter and get my money refunded and ask the bank to stop this fraud please.

My account no. is[protected]
Amount deducted till date- approx. Rs. 3000 in a week.

Haven't checked the previous statement yet. God knows how much more amount would have been deducted.

Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 23, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (272246) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I did a Transaction of 1000rs to an Investment application named Shenshi, i got mymoney stuck in shenshi as it was fraud co. Then i received a call from Icici bank customer care regarding the transaction so i narrated the whole story as they told me they will raise a dispute and the dispute was raised i received my money back today but i am not able to withdraw as it shows Lien amount. Please help in this.

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (272250) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: state - odisha , dist - balasore , branch - jaleswar

I have two wheeler loan from jalaswer branch, already 7 month gone yet i didn't get my document when i visit at branch for complaint then are not responding and complaint manager ( chandan jana ) will miss behave to me

Aug 7, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (272255) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Even after payment of my credit card settlement amount they did not blocked my account and keep continuing the acount as usual so that they can put the extra interest on my card.

Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 23, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (271703) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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