Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.3
Updated: Jun 2, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank
Rank #1-20

ICICI Bank reviews & complaints page 229

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Manish Badaya
Jun 26, 2021
Report
Copy

Its not acceptable at all that every year I am getting charged for the service which I haven't used. I have tried every possible way to get it resolve however it's not working. Now I need my money back that's it.
ICICI Bank customer support has been notified about the posted complaint.
View replies
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (280067) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    Harsha0695
    Jun 26, 2021
    Report
    Copy

    Address: 15-85, New Mirjalguda, Malkajgiri, Hyderabad 500047 near shiva kirana general store
    Website: www.icicibank.com

    I am Harsha Vardhan. Yesterday 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Transaction details - DMC/[protected] DP CHGS TILL MAY-21.
    This is completely unacceptable.
    So please make sure to credit the amount which has been debited so far
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 27, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (281575) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Jun 29, 2021
    Updated by Harsha0695     Provide your Email ID, I will Email. All the Email that I found on your website are not working. Get me the working Email ASAP.
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Saibabuboddu
      Jun 26, 2021
      Resolved
      Report
      Copy
      Resolved

      Myself saibabu boodu, i have been with icici bank since last 5 years. This year 2021 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till mar-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.
      My contact no[protected]
      Mail id - gladiators.[protected]@gmail.com
      Aug 14, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 27, 2021
      ICICI Bank Customer Care's response       Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kirtisingh2311
        Jun 26, 2021
        Report
        Copy

        Amount got deducted from my account and I haven’t applied for any demat account . I want my money back.
        ICICI Bank customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279530) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Ayushi257
          Jun 26, 2021
          Report
          Copy

          Rs. 826 has been deducted from my ICICI bank account with narration: DMC/IN[protected] DP CHGS TILL MAY-21. Kindly note that I have never used my demat account, nor had I activated my demat account. Why were the charges debited? I need refund asap.
          My account no is[protected].
          - Ayushi Agrawal
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (280088) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Avisha PJ
            Jun 26, 2021
            Report
            Copy

            Hi,

            I never requested for a demat but I can see that the bank has created a demat account number. Now I can see the Rs 482 has been deducted from my account without prior notice or message. I want the demat account to be closed since I never gave a consent to open it in the first place and also want a refund. This is not acceptable.

            Thanks
            ICICI Bank customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (280096) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sudheerkamal
              from Jamnagar, Gujarat
              Jun 26, 2021
              Resolved
              Report
              Copy
              Resolved

              I am SUDHEERKAMAL BATTA. 481.00 Rupees has been deducted from my account as DP CHGS TILL may-21) DP charges on 25/06/2021. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile
              Apr 15, 2022
              Complaint marked as Resolved 
              Bank contacted me and resolved the issue.
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Account number :[protected]
              Reply
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (280108) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Reply
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Anil4232
                Jun 26, 2021
                Resolved
                Report
                Copy
                Resolved

                Bank account no.[protected] From 26/05/2021 To 26/06/2021 Amount DMC/IN[protected] DP CHGS TILL MAY-21. Money deducted but I have never used demat services, then why?
                Aug 12, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 27, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Aayushikak
                  Jun 26, 2021
                  Report
                  Copy

                  Myself Aayushi Kakarania, 481.83 Rupees has been deducted from my account no[protected] as DP CHGS TILL May-21 DP charges on 25/06/2021. I have never activated and used my Demat account till now.

                  There was no prior notice.I haven't received any deduction message to my mobile.

                  I need justice and my money back immediately.My Account Number is[protected] .
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team 
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    O
                    Om Bamnia
                    Jun 26, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Shambhupura (RAJ.) DISTRICT CHITTORGARH

                    23/05/21dt. Time 10/27 ko mere account se fraud transjition 89997/rs ka hua hai jiski complent bank mai bhi kari hai lekin karywahi nahi hui hai .29999/ rs ki 3 transjition hui hai jiski UTR no. 1.[protected], 2.[protected], 3.[protected] . Ye transition phone pay se hua hai.
                    Bank account no[protected] . IFSC CODE :- ICIC0003899
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Jun 26, 2021
                    Updated by Om Bamnia                     Mere account se frod transjition 89997/ ka hua wapas mere account mein transfer karne ki kripa kare
                    Verified Support
                    Jun 27, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    4 other people found this review helpful
                    4 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      HDF
                      Jun 25, 2021
                      Report
                      Copy

                      Address: New Delhi

                      Amount deducted from my HDFC bank account but not credited to ICICI bank beneficiary's account.
                      Transaction date: 31May2021
                      Transaction ID:[protected]
                      Amount : Rs 2500/-
                      Beneficiary's Account details : ICICI a/c[protected]. IFSC ICICI0000029.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        mshegde1963
                        Jun 25, 2021
                        Report
                        Copy

                        ICICI Bank has deducted Rs. 7316 from my Demat account without any prior notice. Account Number :[protected]

                        Transaction Remarks :
                        DMC/IN[protected] DP C HGS TILL MAY-21

                        Please refund the amount ASAP
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Request you to refund the deducted amt of Rs 7316 ASAP
                        Reply
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279998) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team  
                        Reply
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Maan singh993
                          Jun 25, 2021
                          Report
                          Copy

                          Money deducted from my account without any information

                          My self Maan Singh, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may 21)on 24 June 2021I have never used my demat account till now.

                          Without any information icici representative open my account. I was supposed to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that...
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy
                          C
                          Car Trick
                          Jun 25, 2021
                          Report
                          Copy

                          I have paid two time transaction use to ICICI credit card no. 0007 amount of 3161.82 rupees against this Order id[protected] . But one order placed unfortunately second time retry payment 3161.82 Payment not successfully and the amout 3161.82 not return to my credit card no. 0007. I attached the statement which deducted the amount from my card. I want to look into the matter. I also giving the complain shop clues but shopclues message to me that no extra amount recieved.
                          [protected] contact no.
                          Email id papu.[protected]@gmail.com
                          ICICI Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Sakthikd
                            Jun 25, 2021
                            Report
                            Copy

                            I have been charged with rs 826 (DMC charges) from my icici account. I am not using my demat account.

                            Account number :[protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279567) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            I got a Bank Fraud call on 27 june asking for my debit card and credit card details regarding this issue. Frauds are using this website to loot money . I dont know wheather to share my info so I will visit my the ICICI branch and close all my accounts with ICICI .
                            Reply
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Swadeep Srivastava
                              from Kanpur, Uttar Pradesh
                              Jun 25, 2021
                              Report
                              Copy

                              Hi,

                              I am Swadeep Kumar Srivastava from Unnao U.P.

                              On 25th June '21 amt 0f 826 has been deducted from my account against the DMC DP CHGS May'21 without any prior information and deduction massage also not received. I have trust on ICICI bank also i am a customer from last 12years..This kind of activity first time happend..

                              Request to ICICI Bank please refund my Amount ASAP..

                              Thanks
                              Swadeep Kumar Srivastava
                              [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              6 other people found this review helpful
                              6 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                ashley.silva
                                Jun 25, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Today (25/06/2021) I deposited Rs. 20000 cash in ICICI ATM at Fort, Mumbai, but just as i put the money in the machine the transaction timed out and i got a receipt for transaction was unsuccessful. The machine has already taken the money. Im extremely worried about this. I have already submitted a complaint today to the bank itself. I have the receipt and im sure the cameras have seen me put the money in. Just complaining for the record.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279565) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Somu vg
                                  Jun 25, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Icici bank head office Bangalore

                                  Pls stop the harassment calls and visit home, I cont payment for 2 months because covid-19 reason 2 months lockdown in Bangalore trying to understand situation plss
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 26, 2021
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279527) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    sai g rohan
                                    Jun 25, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: d.no-16-33,rms colony,gajularega,vizianagaram

                                    Hi sir, on wednesday(23 june 20201) i received a call from one assist and explained me about the plan but i was not accepted any plans but they processed my plan as accepted and rupees 1899/- was deducted from my bank. please stop this fraud and refund my amount. im attaching screen shots of mails i have received below
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 26, 2021
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    View replies
                                    Dear Sai G Rohan, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      [email protected]
                                      Jun 24, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: JALGAON MAHARASHTRA

                                      I am having credit card of icici bank having no.4315xxxxxxxx4002
                                      Since last month (May 21) autod3bit option not worked .and bank levied penalty and interest charges in 2 months which arearound 1000 rs.I am a regular customer of bank since last 14 years and never defaulted any payment.I requests to pls help me to resove this issue
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 26, 2021
                                      ICICI Bank Customer Care's response                                       Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (279520) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        PhonePe
                                        1
                                        (3495)
                                        Ola Money
                                        3.1
                                        (1398)
                                        Central Bank Of India
                                        1
                                        (1915)