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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
Complaints 23775
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ICICI Bank reviews & complaints page 627

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K
Karan Hinduja
from Mumbai, Maharashtra
Dec 21, 2017
Resolved
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Hi, i do not wish to upgrade my card but the executive are calling me 10 times daily for card up gradation, please be advised that i am already registered under dnd, if i will be contacted one more time for card up gradation i will really take this matter and escalate at very higher level, i do not want any credit card upgrade, employee is simply calling me and telling that card is upgraded and you have to pay rs 499/- + taxes. I don't want. Thank you.
Name:- karan jagdish hinduja.
Reg mobile # [protected] and [protected]
Feb 2, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2018
ICICI Bank Customer Care's response
Dear Karan Hinduja,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Dear sir/mem,
I Poonam c Aagola was worked at icici bank rajkot kalawad road branch during 2013 to 2016. My employee id was 287578
i want to help how can i get my pf

so kindly update and pls reply me

[protected]@gmail.com
91-[protected]
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    J
    Jeetendra Bramhshila
    from Durg, Chhattisgarh
    Dec 21, 2017
    Resolved
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    Address: Dhar, Madhya Pradesh, 454775

    उपरोक्त बिषय में आपको दिनाँक[protected] एवं[protected] में सूचित किया गया था। कि मेरे द्वारा दिनाँक[protected] को कुल रूपए 220/- के चार गलत स्थानांतरण हुऐ थे। जिसकी सूचना आपकी सेवा में प्रेषित की थी जिसका दिनाँक[protected] तक ना मेरे खाते में पैसे फिर से क्रेडिट हुए और न ही मेरे को आपके द्वारा कोई जबाब मिला हैं, यदि मेरे खाते से कटे हुए पैसे फिर से क्रेडिट नही हो सकते हैं तो आप मेरे को उसका कारण सहित बैंक में दर्ज कराई हुई ईमेल आईडी [protected]@gmail.com पर या फिर मेरे पते पर सधारण डाक द्वारा स्पष्ट करने की कृपा करें
    Jan 26, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 23, 2017
    ICICI Bank Customer Care's response
    Dear Jeetendra Bramhshila,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Dear sir very poor services for your bank
    I am very pazzal this account
    No services Branch . Or customer call ko picked time 45 minutes jab ki aadar no updated or kuch complete fir bhi Ac block
    ICICI Bank Customer Care's response, Jan 2, 2018
    Verified Support
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4ot9w) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      N
      Nithyanandan MV
      from Chennai, Tamil Nadu
      Dec 21, 2017
      Resolved
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      Resolved

      personal loan not credited to account.

      Address: Bangalore, Karnataka, 560023

      My personal loan applications reference no. 69425165 was approved and i was also informed on 14 december 2017 that amount would be credited to my account by 15 december 2017. But till today i have not received any amount in account and nobody is ready to pick the call or resolve the issue. The crm (N. [protected]@icicibank.com) have not responded to my emails or calls even once. Absolute irresponsibility shown by the bank officials. No resolution...
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      K
      Kuldeepsingh0055
      from Delhi, Delhi
      Dec 21, 2017
      Resolved
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      Website: www.icicibank.com

      Hello friends,

      Never trust on this bank this bank steels money from your account and then says that transaction was successful.

      On 19th december i tried to withdraw 20000 rupees two times (20000+20000) in two transactions and both of then deducted from my account i got sms regarding both transaction but atm machine did not give cash out in both transactions i waited there for an hour standing in front of the atm then i contacted the customer care and informed the same they told that within 48 hours you money will be reversed then i went home. But today on 21st december i asked to status about the same then customer person told that your transaction was successful so we can not reverse the money. Now they are asking me to visit the branch and ask for the video footage of that time. My question is why should i go there and wast my time its not my fault its there atm fault. After me there were two more people who;s money stuck in atm. It was icici bank atm.

      So the thing is that they are trying to take my money by giving deffrant excuses. So dont operate your account in this fraud bank just google there complaint in internet and you will see thousands of its complaint and even not resolved that they never think about you.in complaint icici bank has brock everyone's record.

      Axis bank is better even much better then icici fraud bank i am having axis bank account for a long and i never faced any issue in that. They are good in customer service.
      Feb 8, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 02, 2018
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        M
        maheshpatil1001
        from Mumbai, Maharashtra
        Dec 21, 2017
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        Address: Thane, Maharashtra
        Website: www.icicibank.com

        I have purchased a motorcycle which is honda cb shine self disc from vihan honda, manpada, thane (W) - 400610 dealer. Icici executive mr. Prashant suggested me a vehicle loan with an interest rate of 11.90 per annum. I asked him to fill the complete agreement but he took signatures on a blank agreement. But when i received the copy of the emi schedule, the rate of interest was 21.46. This is fraudulent for me as a customer. He said that the rate of interest was going to be 11.90 per cent per annum and not 21.46 per cent per annum. I have been deceived by telling false interest rates. I sent an email to icici service but they didn't take any action. I want to return all outstanding loan amount without any penalty. Please take action.
        ICICI Bank customer support has been notified about the posted complaint.
        Dec 22, 2017
        Updated by maheshpatil1001
        I would like ICICI bank to refund me the differances in payments made till now and change the interest rate to what was suggested by their representatives i.e. 11.90 per cent.
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          P
          Prakash_kr
          from Delhi, Delhi
          Dec 20, 2017
          Resolved
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          Resolved

          Sir,

          In march 2017 my account[protected] has been closed and dd of remaining balance has been issued but not received by me and same dd is return to bank by courrier service at 27 march 2017. When i tried to findout my dd at bank they are not able to give it to me. Allthough dd was expired too. But employee of my home brach vasant kunj doesnt make any clarrification to me regarding my dd. Sir i just want to known how can i get my dd of remaing balance.
          Jan 29, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 24, 2017
          ICICI Bank Customer Care's response
          Dear Customer(Prakash_kr),

          Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Dear sir manyy icici bank ko pura payssa d diya Usk baad bhi icici Bank n mer py court mcash kar diya noc bhi Mill gai but ab muzy cibil m dikkat ho rahi h bhi nhi diya or muzy or bank bhi nhi d rahy h muzy apny ghar m hi bhut hi or m bhut hi bajati hui
          Jis ki vajah s m jee nhi paa raha hu
          Aap mari madd kariy sir
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            A
            Achsa
            Dec 20, 2017
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            Address: 020000

            I am an indian but i am currently studying in ukraine and i am not able to use my imobile app to reload my forex card because it is asking for user id and password which will be sent to the indian rmn since my rmn is not working in ukraine i would like to change the number. Is there any way to change rmn online? And why does the forex card not reloading automatically?
            ICICI Bank customer support has been notified about the posted complaint.
            Recharge not done but amount deducted
            I have done my jio number [protected] recharge through [protected]@icici upi on 17 Nov, 2017 . Amount of Rs 558 has been debited from my bank account but didn't credited in my jio number. So kindly return back my money to my bank account.
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              J
              Jatin350
              from Delhi, Delhi
              Dec 20, 2017
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              I m lodge stop payment request in imobile so i do not know cheque no because i cut 2 cheque so i call next so executive says this cheque is not cleared ur anount is reserved and credited till evening. So icici bank not help me and my 12950 is debited in my account but icici bank says i m checked bit i m help you so help me in this consult either i compalint also a greviebce department and consumer forum also
              ICICI Bank customer support has been notified about the posted complaint.
              How to redeem icici only vimal vaatsalya bonds (money multiplier bond-private placement series r/bpn/99/1)
              redemption date 1/1/18
              no. Of bonds 1
              certificate no 56123
              distinctive no[protected]
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                S
                Sandipkumar vasava
                from Lunavada, Gujarat
                Dec 20, 2017
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                Address: 393002
                Website: indiaideas@icici

                Recharge not done but amount deducted
                I have done my jio number [protected] recharge through [protected]@icici upi on 17 dec, 2017. Amount of rs 558 has been debited from my bank account but didn't credited in my jio number. So kindly return back my money to my bank account.

                Sorry sir my mistake in date. 17 nov, is not correct date, 17dec, is correct date
                ICICI Bank customer support has been notified about the posted complaint.
                I had done payment through my jio aap having number [protected] via upi through phone pay payment has been successful but recharge is not done please refund my money or recharge it.
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                  S
                  sd85
                  Dec 20, 2017
                  Resolved
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                  Resolved

                  I tried to book tatkal ticket on 16th dec 2017. The transaction was failed but money was deducted. The very next monday on 18th dec 2017 i tried to transfer money to someone using tez. There also payment failed but money was deducted. I am continuously trying to connect with icici bank. I have also raised a complaint on their portal. But it seems like no one checks those complaints. Previously also something like this fraudulent act happened with me regarding tatkal ticket. I never got that money back. I want some stringent measures to this.
                  Feb 18, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 02, 2018
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ot9h) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sandeepgiwala
                    from Bhanjanagar, Odisha
                    Dec 20, 2017
                    Resolved
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                    Resolved

                    Address: Gurgaon, Haryana

                    Dear team,

                    I had mistakenly transfers money from my account to unknown person. I have visited icici local branch and submitted my application and they have provided me request number : sr[protected].
                    But i am contacting customer care and they are not helping on this.

                    This is in regards to online imps fund transfer from my savings a/c no.[protected] mistakenly transfers into kotak mahindra current account number: rzrpkoinvr523o1.
                    Request you to please revers the transaction to my icici savings a/c no.[protected].

                    Transaction date : 19/12/2017
                    Transaction type:ransfer funds to an account in other bank through imps total amount (Inr):20, 000.00
                    Payment id:[protected]
                    Status:success

                    Name: sandeep singh
                    Account number :[protected]
                    Branch: icici chandni chowk, delhi.
                    Dec 21, 2017
                    Complaint marked as Resolved 
                    ICICI team help me to get my money back. They took my application and forwarded to concern bank to deposit my money back.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dec 20, 2017
                    Updated by Sandeepgiwala
                    Dear Team,

                    I had mistakenly Transfers Money from my account to Unknown Person. I have visited ICICI local Branch and submitted my application and they have provided me request number : SR[protected].
                    But i am contacting customer care and they are not helping on this.

                    This is in regards to Online IMPS Fund transfer from my Savings A/C No.[protected] mistakenly transfers into Kotak Mahindra current account number: RZRPK0INVR52301 .
                    Request you to please revers the transaction to My ICICI Savings A/C No.[protected].

                    Transaction Date : 19/12/2017
                    Transaction Type:ransfer Funds to an account in other bank through IMPS Total Amount (INR):20, 000.00
                    Payment ID:[protected]
                    Status:Success

                    Name: Sandeep Singh
                    Account Number :[protected]
                    Branch: ICICI Chandni Chowk, Delhi.
                    Dec 20, 2017
                    Updated by Sandeepgiwala
                    I received my money back.

                    Thanks///
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                      S
                      SNSrbs
                      Dec 19, 2017
                      Resolved
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                      Resolved

                      Address: East Singhbhum, Jharkhand, 831009
                      Website: www.ICICIBank.Com

                      I went to icici bank 6 months ago to close my icici account as it was a salary account, and open a savings account. The person told me my account was closed and opened a new one for me. After six months, my investment agent mistakenly sent money from my monthly income scheme to my old icici account. The icici representative had not done his job right and did not close my account. Since the account was not closed, the money got deposited and about rs 10, 000 got deducted as mab charges. The worst part is that the new account i had opened had very large balance, so my relationship with icici had large balance, but my accounts were not linked. If he had linked the two accounts then mab charges wouldn't have been applicable.

                      Please do not make me pay rs10, 000 for incompetence of your employee and refund my money.

                      My account number is[protected]. My name is shyam narayan singh
                      Jan 24, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 24, 2017
                      ICICI Bank Customer Care's response
                      Dear Shyam Narayan Singh,

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        vitthalbobade
                        Dec 20, 2017
                        Resolved
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                        Resolved

                        Address: Pune, Maharashtra

                        Hi,

                        I have applied for credit card in last week.
                        All documents collected.
                        Received call for verification of address and job also.
                        But currently no communication from bank side.
                        Not able to track application online also as website says application number not found.
                        I got email before verification and asked me to confirm application for card I have confirmed that. After that I got 2 verification calls.
                        Reference # for application is [protected].
                        Dec 28, 2017
                        Complaint marked as Resolved 
                        Nobody responded here. I asked same query on twitter then I got response from bank.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dec 26, 2017
                        Updated by vitthalbobade
                        Not any updates from bank side. No sms, no email & no calls regarding same.
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                          D
                          Devadanam Namburu
                          from Hyderabad, Telangana
                          Dec 19, 2017
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                          Address: Medak, Andhra Pradesh, 502205

                          I am SBI Account Holder. I have used ICICI Bank ATM to withdraw money from my SBI Saving Account on 19-12-17 at 17 40 hrs.. Amount Debited from my account but cash not came out. The Details are as follows
                          ATM Add: Shop No 31 47RTC COLONY.
                          Physical Location: CSD Canteen Ordnance Factory, Yeddumailaram
                          Sangareddy, T.S
                          Amt. Withdrawn Rs. 3000/-
                          ICICI Bank customer support has been notified about the posted complaint.
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                            G
                            gyan teotia
                            from Solapur, Maharashtra
                            Dec 19, 2017
                            Resolved
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                            Resolved

                            Address: Ghaziabad, Uttar Pradesh, 201010

                            Dear team,
                            I have applied for the credit card. I have received the pin of the credit card but still the credit card delivery is pending. I had received the message that credit card will be deliver by blue dart courier (Amb number-. [protected]). When i checked the status on the blue dart site, they had updated that there is nobody present on the address, than i approch to the bluedart office, indrapuram, ghazibad, they have not deliver my shipment to me (Visit date :- 19/12/2017).
                            Please redispatch the credit card again to my given address.
                            My detail is as follows:-
                            B-104, mahindra enclave, shashtri nagar
                            Ghazibad
                            Pin:- 201001
                            Ph no:- +91 [protected]
                            Email:- [protected]@gmail.com
                            Jan 25, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 24, 2017
                            ICICI Bank Customer Care's response
                            Dear Gyan Teotia,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Please recharge my JIO number [protected] rupees499 or back my money to my ac
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                              M
                              mohammed zaheda
                              from Hyderabad, Telangana
                              Dec 19, 2017
                              Resolved
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                              Resolved

                              Respected sir/madam
                              I am mohammed zaheda, emp id:20502 i used to work in data wind innovations pvt. Ltd in shamshabad,
                              From 22/09/16 to 05/07/17, present that company was closed on 05/07/17, when the company was started kishore sir from finical district icici branch
                              Came to company and offered icici bank account. With ac no:[protected]
                              One month salary was also credit in that account but i still did not have access to that account.
                              When asked to kishore sir he said he cannot open account due to age issue.
                              But my amount was not refunded as dd/check. But upto present date i didnot recived check or dd,
                              When asked to kishore sir he always says some reason and postpones this is happening from last year,
                              Now recently we came to bank on 30/11/17, he said he will check and will give dd on 4/12/17 but when we contacted him on 4/12/17 he says money was refunded already and now cannot do any thing,
                              But we did not recived money/check/dd,
                              Today on 19/12/17 we contacted to branch fincial dristic deputy manager vijay talk very badly and disrespected us. He jus gave a transction id"s11104793/121" and he said to leave us. What can we do with this please help us to get our money that credited to your bank.
                              We are expectiong good responce atleast form top of bank managers..
                              Thank you
                              Jan 31, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 24, 2017
                              ICICI Bank Customer Care's response
                              Dear Mohammed Zaheda,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Z
                                Zilarta
                                from Chennai, Tamil Nadu
                                Dec 19, 2017
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400054

                                We bought three icici "money multiplier bond-0898-mmb - two" in 1998 whose face value was 4k. It's redemption date is[protected] given on certificate now what is status and i want to know the present vaule of these. As i heard that these are redeemed so please up date
                                Bond details:

                                Name of the bondholder : ashok kumar jain/manju jain
                                No. Of bonds : three
                                Bondholder no. 4067-807
                                Distinctive no. :[protected]
                                Certificate no : 30914
                                Date of issue:[protected]

                                My address for communication is as follows:
                                Ashok kumar jain
                                101 lodha one residency, gulmohar cross road no. 4
                                Jvpd, mumbai 400 049
                                Cell no. [protected]/[protected]
                                Email:ashokjain. [protected]@gmail.com/[protected]@microlabs.in
                                Jan 24, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 24, 2017
                                ICICI Bank Customer Care's response
                                Dear Ashok Kumar Jain,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Ajeesh Jayanandhan
                                  from Irinjalakuda, Kerala
                                  Dec 19, 2017
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110038

                                  Respected icici team,

                                  Are you makeing your customers fool, on december 7, 2017. I complained to cancel my one assist memberahio n policy. And i got a response on deember 09, 2017. That my policy isbeen cancelled.

                                  Today i can see thepolicy is reneued and money has been detected... What the # you mean by cancellation.. And i have all valid proof to file a case against icici bank and one assist. This is not done.

                                  You people are fooling customers by showing up cancelled email n deducting it witgout my concern... I need my entire money to be refunded... Or else will see you all in court

                                  Sr[protected]:
                                  Feb 6, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dec 19, 2017
                                  Updated by Ajeesh Jayanandhan
                                  Hi team,

                                  Just now i observed, previous complaint i had shown the policy number which was registered under my name sr[protected], which was shown cancelled on december 09. Now the same one assist how it got reneuwed in new sr[protected], which i dont even know and deducted my 1399rs from my account without my notice.

                                  Icici bank is doing my identity theft and doing fraud actions. Ban this bloody one assist. Useless # it is.

                                  I dont need any agent to call me upo and convince me to continue this #. Cancel and refund my entire money the next working day and thats it hope my concern is very clear to everyone.
                                  Verified Support
                                  Dec 24, 2017
                                  ICICI Bank Customer Care's response
                                  Dear Ajeesh Jayanandhan,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    8
                                    8460331418
                                    from Surat, Gujarat
                                    Dec 19, 2017
                                    Resolved
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                                    Resolved

                                    Address: Vadodara, Gujarat

                                    Dear sir,
                                    A complaint was registered in your bank with service number[protected] regarding reversal of rs 6500 from a wrong beneficiary account.
                                    As per the employee of your bank, the money is marked lean and he asked me to ask my bank for further reversal process. But no response os being given to my bank from icici for the same. I have attached the documents for ref.
                                    Feb 9, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 24, 2017
                                    ICICI Bank Customer Care's response
                                    Dear Sir ([protected]),

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    I got a call from [protected] where in the person says that he is from ICICI and ws asking for details of my card alongwith cvv and everything and says that we are asking for reversng the money..
                                    Kindly see to it.
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                                      A
                                      Aaditya Meena
                                      from Udaipur, Rajasthan
                                      Dec 19, 2017
                                      Resolved
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                                      Resolved

                                      Pay for exam fees b. A. Part 1 programme. (Kota university)

                                      Fees payment done by sbi debit card. (1515/- rs.)

                                      Eazypay transaction id :-

                                      Txn#[protected]

                                      Form ref. Number[protected]
                                      Date -
                                      1st transaction is at - thu, nov 30, 2017 at 3:21 pm

                                      But fees not updated on kota university website.

                                      Balance is deducted from account.
                                      Now i pay again with same bank. Payment is done two times.

                                      Name - narsee ram meena
                                      E-mail - [protected]@gmail.com
                                      Phone - [[protected]]
                                      Jan 30, 2018
                                      Complaint marked as Resolved 
                                      This information is still pending.and they are not giving any solution of that problam.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 24, 2017
                                      ICICI Bank Customer Care's response
                                      Dear Narsee Ram Meena,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Dec 25, 2017
                                      Updated by Aaditya Meena
                                      Sir,
                                      Please tell me that when they reply to me because i already sent them more then 4 mails but they are not replying.
                                      Jan 28, 2018
                                      Updated by Aaditya Meena
                                      Who marked this complain as resolved and this is still pending and it is not resolved still.
                                      Sir,
                                      Please tell me that when they reply to me because i already sent them more then 4 mails but they are not replying...
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