ICICI Bank Complaints & Reviews

I am salary a/c holder since 2014 in icici bank. Started from rs. 9000 in hand salary. After that from 2015 i was jobless still continued a/c in the bank. Now without any intimation to the constomer icici bank started to smab charges policy and my a/c balance rs 2000 deducted as average of rs 500/ month. After 4 months i checked it and get shocked. First of all bank must have policy to create an a/c of min salary amount rs. Whatever it wants to keep as min balance plus fixed expenses so that costomer can afford to keep the minimum balance. Secondly there should be proper contact/ communication with customer for additional policy whenever it going to apply.

Icici bank representative ms. Charulata mende, from sector 12 vashi navi mumbai branch, now got transfer to koperkherne branch, came to my office and opened an account telling me it is zero balance account.
After a few months it was changed to minimum balance to be maintained rs 10000 without informing me. From past 1 year in total rs. 3900 + amt got deducted from my account. I got to know this when i visited the branch to update my adhar.
No messages were sent when balance was below rs.10000.
When asked them to return the money no one is helping and the manager and bank representative who made the account are not picking calls.
Pathetic customer satisfaction.
Bank management is putting a pressure on employees for account openings thats why there people mislead the the customers for the sake of there targets.

Not expected this kind of cheat from reputed brand in market.

On line faud of rs. 23, 999 has happened on my saving account with icici bank on 26th july'2017. I have lodged complain with bank within 6 hrs of fraud transaction. I have not received any positive response from bank. I short bank has denied to take any action and recover my money. I have lodge the complain in cyber cell of police also. Finally i have lodged complain with banking ombudsman on 29th august'2017 and 16th oct'2017. But unfortunately i have not received any response from banking ombudsman.
Kindly take the appropriate action and help to recover my money.
Sequence of event is as below :-

(I) a mail delivered at 1.40 am on 26th july'2017 mentioning that 3d secure no is allotted. Below is the mail copy for reference. Please note that i am already having the 3d secure no. And i have not initiated any request for 3d secure no. Also note that i have not received any otp, which is required to get 3d secure no. I am surprised how this 3d secure no is generated without issuing otp.
—
Dear customer,

Congratulations!

Your icici bank debit card xxxxxxxxxxxx7030 has been registered for the 3-d secure online transaction service on jul 26, 2017.

Now you can use your icici bank debit card and 3-d secure pin for making payments online. It's simple and instant way to pay mobile, electricity, gas and other bills. You can also use it to book your travel or movie tickets, pay insurance premium and recharge your dth service.

In case the request for one-time password (Otp) has not been initiated by you or if it has been initiated without your knowledge, please contact our 24-hour customer care immediately on the number updated at the reverse of your debit card.

We request you to please update your personal message to protect yourself against online fraud. The personal message is a message that is displayed to you where your 3-d secure pin is asked, during an online transaction. It is meant to give you the assurance that you are entering the 3-d secure pin on an official icici bank webpage only. You may update your message by logging into the 3-d secure section of the icici bank website.
Sincerely,

Icici bank debit cards team.
—
(Ii) ten no. Of mail received regarding transaction at same time i. E. 2.21 am on 26th july'2017. Below is the copy of one mail for reference. Also note that i have not received any request for otp for all these transactions.

—
Dear customer,

Greetings from icici bank.

A purchase of inr 1, 000.00 has been made using your debit card linked to icici bank account xx8225 on 26-jul-17. Info: iin*i-debit*vod.

The available balance in your account is inr 12, 059.30.

In case you have not made this transaction, please call our customer care.

Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

Looking forward to more opportunities to be of service to you.

Sincerely,

Customer service team
Icici bank limited
—
(Iii) a mail was delivered regarding blockade of my debit card at 3.38 am. Below is the copy of mail for reference. It means system has identified about fraud transactions.

—
Dear customer,

We value your relationship with icici bank.

For security reasons, we have blocked your icici bank debit card on 26-jul-17.

For any clarification or more information, you may write to us at customer. [protected]@icicibank.com from your registered e-mail id or call our customer care. Please quote sr[protected] in your communication with us.

Looking forward to your co-operation in helping us serve you better.

Sincerely,
Icici bank limited.

This is a system generated letter and does not require a signature.
—
(Iv) in the morning when i came to know about these fraud transaction immediately i have sent the mail to customer care regarding all fraud transactions. Also i have submitted complain in your branch in indirapuram, ghaziabad.

The above is sequence of event to emphasize that bank has not taken step to block the payment to these merchant in spite of our complain.

I have asked below query from bank but never got answer.

(I) how new 3 d secure no is generated without any otp?
(Ii) how ten nos. Of transactions were carried out in one minute time?
(Iii) why the card was blocked if the transactions were genuine?
(Iv) your system has understood that there is something fishy and blocked my card. Why bank has not blocked the payment for these transaction?
(V) why bank has not blocked the payment after my complain within 6 hours of fraud transaction? It seems bank least bothers about the customer complain.
(Vi) also let me know about your higher authority, where i can escalate my complain.

While doing recharge for my jio no. On my jio app through upi, money has been deducted from my account and sent to the [protected]@icici and then recharge had not done and money also not refunded.
In my jio app i had tried to recharge through upi then [protected]@icici request money from my upi (Phone pay) account and i paid the money and it has been successfully sent to [protected]@icici but my recharge has not been completed. I am sending an attachment regarding this as a proof.
Kindly i request to refund my money back.

Today i have visited to icici bank mathikere branch bangalore 560054 after receiving my son from school for withdraw the amount on[protected] at 03:10 pm but the cashier are unavailable so we have waited 20 minutes and also 7 to 8 person are standing in queue so i have taken the photo of empty coordinator as a evidence to complain,

Suddenly the bank employee lady name bhagya has reached to me and started manhandling (Snatched my mobile) and abused in front of public and started mental harassment,
I have explain her my son has to reach tuition before 04:00 pm and we are paying each and every extra charges to bank cause for our priorities and facility she didn’t listen, then the public has supported me against her and after that she handover my property (Mobile),
I have mentioned her i’ll raise the complaint against this harassment, rude behavior and manhandling, she replied do whatever you can,

Please take strongest action against her and teach a lesson, in future no one can harass to consumer and damage the public property
Please find the attachment of empty cashier corridor
Regards
Ibrahim quraishi
Icici bank account no:[protected]
Contact details: [protected]

I have a credit card of icici bank which i am not using from last 3 months as they have charged me unnecessarily for late fee, auto debit fee, overlimit fee, unnecessary bank interest and i wanted to settle this amount as they are still charging me after deactivation of my card my card is not active but still they are charging late fee and interest they have started auto debit without any further notification and when i have deactivated that auto debit service they are have charged for that as well i tried calling to customer care but they are not helping me in this matter and i am getting stuck in this interest of bank day by day and recovery agents are also not helping in this they say to talk with customer care and customer care say they have no authority for that where should i go for card settlement as i don't want to pay this extra amount that has been charged unnecessarily please help me out of it as this was my first credit card only

Hi,

on 20december 2017...

i have transferred 9150 amount which is to MRB Bank
Meghalaya Rural Bank

My Account:

Name:Mulka shrikanth anandam
Account Number:[protected]

Beneficiary Account:

Amarjeet Singh Bhatia
A/c No:-[protected]
IFSC code:-SBIN0RRMEGB

Reference NUmber:
20/12/2017 MMT/Ref[protected]/[protected]
please help on priorioty
regards,
Shrikanth Mulka

We are forwarding you the query raised by our customer CH V N Ravindra Rao having savings account no [protected] with SBI Nuzvid, regarding erroneous transaction made by him through BHIM Pay App.He made a transaction on 02/12/2017 on BHIM with transaction ID[protected] to your bank account of Rs 9900 he erroneously entered the account number[protected] instead of[protected] with IFSC code ICIC0000008 KHAIRATABAD Branch.So kindly take the necessary action and do the needful from your end.

RRN No:- [protected]
Wrong beneficiery account number [protected]
Correct beneficiery account number [protected]
Correct beneficiery account Name VANAMA SIVA KRISHNA
Date of transaction 02/12/2017
Amount 9900

RRN No:-
[protected]

Wrong beneficiery account number [protected]
Correct beneficiery account number [protected]
Correct beneficiery account Name VANAMA SIVA KRISHNA
Date of transaction 02/12/2017
Amount 100

Hi, i do not wish to upgrade my card but the executive are calling me 10 times daily for card up gradation, please be advised that i am already registered under dnd, if i will be contacted one more time for card up gradation i will really take this matter and escalate at very higher level, i do not want any credit card upgrade, employee is simply calling me and telling that card is upgraded and you have to pay rs 499/- + taxes. I don't want. Thank you.
Name:- karan jagdish hinduja.
Reg mobile # [protected] and [protected]

उपरोक्त बिषय में आपको दिनाँक[protected] एवं[protected] में सूचित किया गया था। कि मेरे द्वारा दिनाँक[protected] को कुल रूपए 220/- के चार गलत स्थानांतरण हुऐ थे। जिसकी सूचना आपकी सेवा में प्रेषित की थी जिसका दिनाँक[protected] तक ना मेरे खाते में पैसे फिर से क्रेडिट हुए और न ही मेरे को आपके द्वारा कोई जबाब मिला हैं, यदि मेरे खाते से कटे हुए पैसे फिर से क्रेडिट नही हो सकते हैं तो आप मेरे को उसका कारण सहित बैंक में दर्ज कराई हुई ईमेल आईडी [protected]@gmail.com पर या फिर मेरे पते पर सधारण डाक द्वारा स्पष्ट करने की कृपा करें

My personal loan applications reference no. 69425165 was approved and i was also informed on 14 december 2017 that amount would be credited to my account by 15 december 2017. But till today i have not received any amount in account and nobody is ready to pick the call or resolve the issue. The crm (N. [protected]@icicibank.com) have not responded to my emails or calls even once. Absolute irresponsibility shown by the bank officials. No resolution even when i wrote to customer. [protected]@icicibank.com. If you are not able to resolve the issue please return back all my documents including the cancelled cheque and i have other options in the wide market. Thanks for the worst experience.

Hello friends,

Never trust on this bank this bank steels money from your account and then says that transaction was successful.

On 19th december i tried to withdraw 20000 rupees two times (20000+20000) in two transactions and both of then deducted from my account i got sms regarding both transaction but atm machine did not give cash out in both transactions i waited there for an hour standing in front of the atm then i contacted the customer care and informed the same they told that within 48 hours you money will be reversed then i went home. But today on 21st december i asked to status about the same then customer person told that your transaction was successful so we can not reverse the money. Now they are asking me to visit the branch and ask for the video footage of that time. My question is why should i go there and wast my time its not my fault its there atm fault. After me there were two more people who;s money stuck in atm. It was icici bank atm.

So the thing is that they are trying to take my money by giving deffrant excuses. So dont operate your account in this fraud bank just google there complaint in internet and you will see thousands of its complaint and even not resolved that they never think about you.in complaint icici bank has brock everyone's record.

Axis bank is better even much better then icici fraud bank i am having axis bank account for a long and i never faced any issue in that. They are good in customer service.

I have purchased a motorcycle which is honda cb shine self disc from vihan honda, manpada, thane (W) - 400610 dealer. Icici executive mr. Prashant suggested me a vehicle loan with an interest rate of 11.90 per annum. I asked him to fill the complete agreement but he took signatures on a blank agreement. But when i received the copy of the emi schedule, the rate of interest was 21.46. This is fraudulent for me as a customer. He said that the rate of interest was going to be 11.90 per cent per annum and not 21.46 per cent per annum. I have been deceived by telling false interest rates. I sent an email to icici service but they didn't take any action. I want to return all outstanding loan amount without any penalty. Please take action.

Sir,

In march 2017 my account[protected] has been closed and dd of remaining balance has been issued but not received by me and same dd is return to bank by courrier service at 27 march 2017. When i tried to findout my dd at bank they are not able to give it to me. Allthough dd was expired too. But employee of my home brach vasant kunj doesnt make any clarrification to me regarding my dd. Sir i just want to known how can i get my dd of remaing balance.

I am an indian but i am currently studying in ukraine and i am not able to use my imobile app to reload my forex card because it is asking for user id and password which will be sent to the indian rmn since my rmn is not working in ukraine i would like to change the number. Is there any way to change rmn online? And why does the forex card not reloading automatically?

I m lodge stop payment request in imobile so i do not know cheque no because i cut 2 cheque so i call next so executive says this cheque is not cleared ur anount is reserved and credited till evening. So icici bank not help me and my 12950 is debited in my account but icici bank says i m checked bit i m help you so help me in this consult either i compalint also a greviebce department and consumer forum also

Recharge not done but amount deducted
I have done my jio number [protected] recharge through [protected]@icici upi on 17 dec, 2017. Amount of rs 558 has been debited from my bank account but didn't credited in my jio number. So kindly return back my money to my bank account.

Sorry sir my mistake in date. 17 nov, is not correct date, 17dec, is correct date

I tried to book tatkal ticket on 16th dec 2017. The transaction was failed but money was deducted. The very next monday on 18th dec 2017 i tried to transfer money to someone using tez. There also payment failed but money was deducted. I am continuously trying to connect with icici bank. I have also raised a complaint on their portal. But it seems like no one checks those complaints. Previously also something like this fraudulent act happened with me regarding tatkal ticket. I never got that money back. I want some stringent measures to this.

Dear team,

I had mistakenly transfers money from my account to unknown person. I have visited icici local branch and submitted my application and they have provided me request number : sr[protected].
But i am contacting customer care and they are not helping on this.

This is in regards to online imps fund transfer from my savings a/c no.[protected] mistakenly transfers into kotak mahindra current account number: rzrpkoinvr523o1.
Request you to please revers the transaction to my icici savings a/c no.[protected].

Transaction date : 19/12/2017
Transaction type:ransfer funds to an account in other bank through imps total amount (Inr):20, 000.00
Payment id:[protected]
Status:success

Name: sandeep singh
Account number :[protected]
Branch: icici chandni chowk, delhi.

I went to icici bank 6 months ago to close my icici account as it was a salary account, and open a savings account. The person told me my account was closed and opened a new one for me. After six months, my investment agent mistakenly sent money from my monthly income scheme to my old icici account. The icici representative had not done his job right and did not close my account. Since the account was not closed, the money got deposited and about rs 10, 000 got deducted as mab charges. The worst part is that the new account i had opened had very large balance, so my relationship with icici had large balance, but my accounts were not linked. If he had linked the two accounts then mab charges wouldn't have been applicable.

Please do not make me pay rs10, 000 for incompetence of your employee and refund my money.

My account number is[protected]. My name is shyam narayan singh