ICICI Bank Complaints & Reviews

I had a salaried account with icici earlier. Which the bank later converted into savings in just 5 mins at a local branch. Now that i want to convert it back into salary account, they won't let me. It has been 6 months that my salary is being credited in this bank. Yet i'm asked to maintain a minimum balance of 25000 per month to avoid charges. A salary account is 0 balance account and that's what i want it converted to.

I do have my salary account in icici. When i opened my salary account the representative told me that dmat account is free of cost and nothing will be charged for the same. He got my sign on some papers for that.
Now its being more than 4 years, and i haven't used the dmat account till now.

But two day's before, some amount got deducted as charging for dmat account. And there was no notification regarding the same.

Kindly revert the amount to my account.

Regards,
Jestin

I have requested to delink my family savings account and convert it to a general savings account. The requests were submitted twice, once in july'17 and another on 23.01.2018. Both the requests are not processed.
I have been charged against familymab for rs. 1416. That refund request also not processed.
Nobody knows as what had happened to the old request that i submitted. Fortunately the branch people are able to find the jan'18 request.
I need the request to be processed at the earliest.

The branch people have been dragging me for more than a year and are still not able to give me a proper solution on how to stop getting monthly deduction for familymab charges.

Also, sometimes your customer service on email confirms me that my account is a general savings account and i need to maintain only 10000 as minimum balance. And the next time they send reminder that my balance is below 30, 000.

Please once for all settle this issue. The service received in this regards is totally unsatisfactory. There is no means to track that request online. Everytime they ask me to visit the branch.

I, mrs urmila paul, is holder of 2 number of icici only vimal vaatsalya bonds bearing certificate no. 5320 & 223 already matured on 01.01.2018.
I approached my local icici bank, beliaghata branch for redemption of the same last month.
They gave some evasive answer to my query and tell me to approach icici,
Mumbai for recovering the redemption proceeds.

I would request you to help me in getting the proceeds of my matured bonds certificate.
Thanking you,

Urmila paul.

My complete mailing address is;
40/6a/4/5, abinash chandra banerjee lane,
Kolkata - 700 010.

I have recharged my jio phone number [protected] with my jio app through payment gateway upi [protected]@icci transaction id :-icid54b2eddb037437e8ee346d433cd585b
The transaction was done on 1st feb 2018 at 10:44pm
The transaction was and amount was debited from my account but recharge didn't happen. I request you to see the recharge to done immediately or return my amount rs 399/-

Hi sir,
My name is rajesh londhe my friend transfer 2000rs. To my account the account no is[protected]. When i see it debit freeze i am going to nearest branch but they want me to go branch where i was opening the account so i travel 30 km away and going to branch but they also miss guide and ignore it. Also they can check the orignal adhar detail still my account is debit freeze.

I was making jio dhana dhana dhan recharge offer online payment on 02/02/2018 for jio no. [protected]. I was asked to choose mode of payment. I choosed upi instead of debit card. When i clicked upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app. Phone pe app when i logged into upi app i found one notification requesting rs 399 which was my recharge amount. It was indiaideas @icici, when i transferred 399rs, amount was deducted from my account, but i didn't get any messages from jio care and my bill payment is not done. So please refund my amount

Sachin more

Hi,

Can icici bank explain what are dp charges levied on me? I had two transactions showing this without any prior notice.

I pay my yearly maintenance charges of my demat account.

This looks like a fraud.

Please clarify these hidden charges.

Also, there is a need to improve your customer services which is at rock bottom at the moment.

Thanks
Sarfaraz

When i was making a recharge of 399 rs .and when i made a payment of 349 rs using my bhimupi on my Jio app...then a request of 349 rs debition came from [protected]@icici on my upi ...i approved that transaction ..and after this amount debited from account but no recharge done till yet ...

Transaction refrence no[protected]
Jio no -[protected]
Account no (SBI)- [protected]
Upi no -[protected]
Date and time of transaction-31th Jan 2018 (4;20 pm)
I need my money back in my respective account as soon as possible ...plzzz help me by refunding my money

This is regarding a transaction made to [protected]@icici for amount of 349 rupees for jio recharge via phonepe upi app. This merchant here has bad history of defrauding customers time and again. Apart from raising a complaint here i would be raising complaint with banking ombudsman as well. The repeated transaction failures in various utility bills of various customers makes it icici's liability as well and they would also be charged for defrauding people. Attached picture would provide additional details of the transaction if you wish to do anything.
I have posted a screenshot below

I am a house wife. I have opened a sb a/c in icici bank. Dhenkanal branch. Thought my account has been opened but till now i have not received my sb book, cheque book or atm card. I only understand odia language. One man called in mob and try to talk with me. I told him clearly that i have not received my banking documents. So nothing is required except banking documents. Still i find some thing arround 1900/= has been deducted from my account. This service is not required. Please deposit the amount in my account. If not i will be compelled to go to court of law.

I have recharged a jio number on Myjio app through UPi option. It made me to pay 449/- rs to [protected]@icici. When I clicked on yes, the request for payment of rs 449/- rs was received on my phonepay account. So I have accepted the request to pay 449/- rs to [protected]@icici. When I contacted customer cares of jio and phonepay, both said me to contact to [protected]@icici. What should I do now? I have lost my money.

I just randomly went through my e-statement and saw a deduction of inr 826 dated 25 jan 2018 without any notification sms/email.

I am loosing trust on icici bank whether my money is safe here or not.

First of all, my demat account is not active and i am not using it.

Secondly, demat account was free of cost (Though i opted out having the demat account). At the time of opening demat account you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.

First time received mail l from bank
You have made an online payment of inr 1000.0 with transaction id [protected] towards payee techprocess solutions ltd pg from your account xxxxxxxx1179 on feb, 02, 2018 at 13:49 hours.

Second time again paid my fee
Ou have made an online payment of inr 1000.0 with transaction id [protected] towards payee techprocess solutions ltd pg from your account xxxxxxxx1179 on feb, 02, 2018 at 14:03 hours.

Please return my amount to my account.

I have done this recharge using bhim application by [protected]@icici
My upi vpa is:[protected]@upi
Requested id is :[protected]@icici
Upu transaction id is:
[protected]
I informed this to the jio customer care they said that your recharge is not successful you should inform this to id which is requested money from your upi by sending request
Please solve and reverse money as quick as possible
I send those payment screenshots below

Hi,

I am a customer of icici bank and i want to deactivate my one assist policy plan as i'm not interested in that policy anymore and i would not like any renewal. So i would like it to be deactivated asap.
Please find the below details regarding one assist policy plan.

One assist relationship number: 1733144
One assist id number: sr[protected]
Registered mobile number: [protected]

Hoping you will respond to this asap and let me know when you cancelled my policy plan. Thank you.

I had made recharge for jio through upi but the money was diverted to one of your upi account instead of recharge.
Please refund the money.
Also, take against this account as i see they have been active since long.
This seriously not done, how can a national bank be so venerable. As a national bank, you should verify you customer well. Also, this fraud has been going on for sometime and there have been multiple reports, why didn't you guys take actions?

I have made a transaction of 2 lacs on 29 jan 2018 but as soon as i pressed the submit button for online transaction, icici bank site displayed the session timed out. When i checked back, amount was already debited.

I contacted icici customer service and they said that the amount will be credited back in my account within 2 days. After two days, i contact again icici customer service and they gave me a service ticket and asked me to wait for 5 days for resolution. This is not acceptable from bank like icici. Complaint number is sr[protected]. I need an early resolution. I can not wait for 7 days to resolve the issue. I need this amount urgently.

My phone number is [protected]. Complaint number is sr[protected].
Date of incident is 29-jan-2018

They deducted nearly 1100 rs from my account under heading dcardfee jan18-dec18+g36gst. Why was i not informed of any such that thing? Nor they gave any explanation about the same. How can you deduct money from people's account without giving any reason? Also, they keep making deduction without informing about anything. How long will this carry on?

On 1st feb 2018 while online shopping in ebay i selected upi payment option. Rupees 400 money was debited from my account and sent to [protected]@icici but order not placed.
I have contacted ebay customer care they said they have not received money yet.
So this indiaideas took away my money.
I have enclosed my transcation and account details down.
Please return my money.