ICICI Bank Complaints & Reviews

I withdraw 10000rs on 25/12/2017 from bank of baroda atm machine but l didnot got the cash from atm machine but i found the amount has been debited.

Kindly look in to the issue and see that my account is credited back with the required amount at the earliest.

My account details:

Icici bank account number[protected]

Transaction details:
Atm used: bank of baroda
Date & time: 25/12/17 around 7.05pm

Thank you
Akshaykumar kanse
Contact: [protected]
[protected]@gmail.com

Hi all,

I would like to share you all the blunders made by icici bank on my savings account. Firstly icici reissued the new debit card & before i would receive the newer issued card, they blocked my current card which left in a panic situation specially when i was in hospital & wasn't able to make payments of the ongoing treatment. Then i gave a call to their customer care which in turns came as the ugliest & worst thing happened till now.

I first had a word with vineet (Customer service executive), i briefed him about my situation, which in turns he told me that my current card is blocked since 2014, in which i had a great laugh as i have been making payments everywhere using the same card & then he wasn't able to identify which debit card i am using. Then i asked for the escalation in which he passed my call to his supervisor

Then i had a word with vishwanath (Shift supervisor), he their told me an entire new story, he told me that i have 2 debit card issued for same account (First of all how someone can have 2 different cards for same account active at the same time), then things turn more ugly when both the debit card number he mentioned was not owned by me & he too didn't have any idea of or any info of my current debit account. He then blocked both the debit card showing up in their database, i then asked him to pass this call to their manager.

Then i had a word with this lady known as (Meera shah (Thane office) (Unit manager), she first of all doesn't really have any manners how she should talk to a customer, i was amazed how she can even become a manager (She was very very harsh by her tone), she made me realize how big mistake i have made by reaching her. Just one word comes in my mind while i was talking to her pathetic customer service. I told her i will raise a complaint against her & icici, which in returns she said (Do whatever you want to do), just imagine a bank saying this that too when its your money in their bank, how a bank can be bigger then their customers. No customer sentiments.

Finally they didn't even apologized for the entire thing & said it's a machine problem, we can't help you. I was not able to do a payment of 34500/- inr to the hospital from my debit card due to them, just pathetic & worse, lost my trust, you don't even know what card a customer holding up. Poor service.

Please guys don't open your account in icici bank, they will leave you in a situation where you will feel helpless.

Dear sir,
I inform to you that icici only vimal vaatsalya bonds
Money multiplier bond-private placement series r/bpn/99/1

Distinctive no (S).[protected], bond holder no.0000001, certificate no-4615

Status in respect above bond no which was issued on[protected] and redemption date[protected].
Please advise the position at following address.

Totan kundu
92, pound road, post - khagra, ps - berhampore town, dist - murshidabad, west bengal, pin-742103
Mobile - [protected]
Email id : [protected]@gmail.com

Rs580 were deducted from my bank account without my knowledge. I got to know this when i printed my mini statement. Incidents like this are not acceptable as it has caused a lot of inconvenience. Being a student away from and facing such situations causes a lot of problems. On 30th december when again i made a transaction a nfs cash withdrawal was made of rs 635 but could not proceed because of insufficient balance. Please look into the matter and make my refund asap

Today afternoon i withdrew 9 thousands rupees from icici atm (Thippasandra, bangalore.) coz this was atm nearest to the shop i was purchasing.

All the notes dispensed were 500 rs and one of them has yellow color shades on it and also i opted for "no print receipt".
I tried to exchange with the shop keeper, but he advices bank has stopped accepting the color shaded notes. I dont understand, then how come atm can dispense a color shaded note.

None of the shopkeepers are accepting neither anyone from petrol bunk.

How do i exchange it?

I transferred rs 12000 through imps on 30th december 2017 at 9.57 am from icici a/c to the abhyudaya co-operative bank bank a/c.

Transaction ref:[protected].

The amount did not get credited to the beneficiary account.

But i got a message that said

"dear customer, imps txn ref[protected] for rs.12, 000.00 is timed out at beneficiary bank on 30-dec-2017 9:57:58. Txn status will be updated by bene bank in 3 working days."

Hello icici bank,
An amount of rs 826 have been deducted from my account. Can you please explain why these charges are deducted from my account even though i had never used this account?
Also i i was told by your executive that this account will cost nothing in lifetime.
"dmc/[protected] dp chgs till nov-17"

From,
Rohit singal,
[protected]

Tried to transfer some money to other bank account through neft and in the end of the procedure it asked me to enter grid values, which i did correctly but for some stupid reason it was showing me this msg "your grid card authentication has been disabled, call our 24 hour customer care centre and ask to enable grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried...

I am afaquddin maqsood and my account no is[protected].
I saw in transaction history rs 826 has been deducted from my account as dp charges nov 2017.
I do not have a demat account at icici then how come money gets deducted for it that too without any notification or confirmation. It is highly unacceptable behaviour and icici needs to be more transparent and honest to the customers.

Kindly revert back the money to my account.

Regards,
Md afaquddin maqsood

I am the a/c holder of icici bank for the last 7 yrs. Now they have charged ₹ 588.82 under this category dcardfee2981nov17-oct18
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

A/c no:[protected]

I have opened a savings account and submitted the documents on 20th nov 2017 along with a cheque of rs 10500. I was charged for rs 581 on dec 4th and when i enquired they said that you have opted for expression debit card and thay have charged for the same. I told them that i have not opted for the same and also checked with the executive mr manoj and also the branch manager sasikala to show me the proof that i have opted for expression debit card but again in vain. To my surprise there is one more debit of rs 177 on 27th dec which is again for my debit card. Now i dont know what to do as they are deducting money from my account and i am not getting any messages and no reason why these things are happening. I have done a big mistake by going for icici bank.

From past 1 week one person by name bharath is calling all my relatives and friends telling as to i have defaulted on icici credit card payment and they have signed as reference during my credit card application and now they have to pay the money. He along with one lady repeatedly calling all my cousins, friends and my wife too. Calls are coming from number [protected]

Hi all,

I am having my salary account in icici bank. But a few days back 29.50 rs/- were deducted twice from my salary account and when i looked into my mini statement it was described under "atmdec chg" and "posdec chg". And when i tried to explore it over the internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge the customer for this reason? Although i was having enough balance at that time.
Moreover, it is also legal as per rbi rule.

Transaction details
1) posdec chg/25-08-17/8914
2) atmdec chg/03-09-17/8914

I want a proper justification

Thanks,

I've applied for an icici credit card 20 days ago. Till date, i can't check the application status online. Neither the bank representative contacted me again, all documents collected. I have received a call for verification 18 days before, my application number is a[protected]. I am very disappointed due to processing the credit card. Very bad experiences with very bad services. I don't know what happened to my application, there is no status on that. I am in trouble for two weeks but did not get any solution. Please check and resolve this.

When applied for a credit card was informed that the credit limit of my card will be upto 1.25 lac later when the card was recieved found the credit limit was 15000 and later when called to customer care they informed that the issue will be taken care and manager will call me within 2 days and there was no response dropped a mail to all the email id and still there was no response from them

Dear team,

I have attempted to transfer fund to my icici account number[protected]. But instead of it i have wrongly tranfered an amount of 2520 qar (Qatar riyal)- to the account number[protected]. The account details of fund transferred are given below for your reference. The amount was transferred on 22nd decemeber 2017.
I request you to review and reverse the erroneous made transfer. Please let me know if any other information is needed.

Name: sooraj suresh
Ifsc code:icic0002317 (Chandra layout bangalore)

Correct account no:[protected]

Wrongly selected a/c no (Icici) :[protected]

Amount transferred 2520 qar (Qatar riyal)- on 22 dec 2017

Dear team,

This is in regards to online fund transfer of rs. 15, 000/- from my savings a/c no.[protected] mistakenly transferred into icici a/c. No[protected].
I am contacting customer care and they are not helping me on this. I have sent the application to my base branch. I have also submitted the grievance through icici grievance link

https://infinity.icicibank.co.in/web/ComplaintsAndCompliments/Grievance_Form_L1....⇄

I have not received any response.

Request you to please reverse the transaction and refund the amount to my icici savings a/c no.[protected].

Transaction date : 07/12/2017
Transaction type : transfer funds to other bank accounts
Transaction amount (Inr):15, 000.00
Transaction id:[protected]
Transaction status:success

Account number :[protected]
Branch: icici bank, mysore infosys, mysore branch. Branch code: 000558

I have submitted my kyc documents on 18th dec. On the same day i got a mail that my address and adhar is updated and it was told that with in 4 working days my account will be unfreezed. I have been to bank more than 2 times now it is told that kyc request is processed sucsusfully but my account is still debit frozen. Because of this i could not able use icici net banking even my card is block i am not able to draw my own money. I went to branch again they have raised sr to remove debit freeze but they also have no idea why it's still in debit frozen.

I have submitted kyc form at icici bank, cox town branch, bangalore

They said sr[protected] has been raised to remove debit freeze.
Processed kyc - sr[protected]

I am the a/c holder of icici bank from last 2 years
Now they have charged 588.82rs under this category dcardfee3048dec17-nov18+gst
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c. 2 months back also same like this happened. They had deducted 600 rs. Why you people are doing like this. I want return back my money. For single rupee how we are suffering you know. If you people not return back my money definitely i will taken action.

This is very reducules. This is not the way to deduct the money from poor people.
My account number :[protected]

Dear concerned,

I am an icici customer for the last 5 plus years and i moved to the us about 2 months ago, i cannot pay my bills because i cannot get the otp number. My india mobile number is no longer exists. I need to update my us mobile number, but i cannot do this online. Its depressing to see that customers at international locations were not thought of when implementing otp. Please somebody help me to get my us phone number updated or suggest a way to go about getting it updated. I need to make urgent payments.

I have sent mail to [protected]@icicibank.com