ICICI Bank Complaints & Reviews

The below 6 fraud transactions for total amount of rs. 29, 999 has been effected using your debit card 5399 xxxx xxxx 1882 for savings account 0051 xxxx 0438.

01/12/17 iin/i-debit/reload on/[protected] debit 1, 000.00
01/12/17 iin/i-debit/bharti ai/[protected] debit 999.00
01/12/17 iin/i-debit/vodafone /[protected] debit 3, 000.00
01/12/17 iin/i-debit/bharti ai/[protected] debit 2, 000.00
01/12/17 iin/i-debit/vodafone /[protected] debit 3, 000.00
01/12/17 iin/i-debit/indus it /[protected] debit 20, 000.00.
Ip: 197.242.109.238

Isp: spectranet

Type: broadband

Continent: africa

Country: nigeria

Latitude: 6.4531 (6° 27′ 11.16″ n)

Longitude: 3.3958 (3° 23′ 44.88″ e)

As i registered complain in bank on 1 dec 2017 the above details share by bank but after that they refused to refund payment by saying that this transaction done by using your atm pin but i never share my pin to any one i not understand how this take place. Pl help to get money bac

Slap on cashless drive of govt.
By icici bank.
All concerned officials of icici bank,
Dear sir/madam,
I am going to share an incidence of fraud debit of rs 75228.58 by icici bank from my saving account on 02/11/2017 in 5 transactions within fraction of a minute.
Despite zero liability protection against unauthorized purchases and protection against fraudulent debit on intimation to bank within 15 days of such fraud, the bank is still to retrieve my robbed money. (Notably i informed the customer care of bank within minutes of seeing the messages on my mobile and lodged customer dispute at my home branch same day in morning it self.)
The branch manager of my home branch, main road ranchi. Is unaware of the features of debit cards sold by his bank with huge promises of protection against unauthorized transactions.
My service request no is[protected] dated 02/11/2017 and police complain no is 228884.
I am following the banks customer dispute wing and customer care of the bank regarding my dispute form submitted with scanned copies of my debit card (Duly closed) since then.
But the response is to wait as they are investigating.
After this incidence and dull response from icici bank...
1. I have closed my debit cards with other banks also.
2. I have never booked any flight or train ticket since then.
3. I am now moving with cash instead of moving with atm card /debit card etc.
4. Afraid about my savings in banks.

I am sharing this ugly experience of fraud by icici bank with all my friends and well wishers with the purpose to..
1. Alert my friends as in different forums i am noticing large no. Of such frauds being facilitated by icici bank.
2. To know if any body has such experience with any positive response from bankers.
3. Is there any govt. Machinery looking after such frauds, apparently facilitated by icici bank.
4. If somebody can guide me how to proceed further to reach a logical end to this issue.
Quick action from bank is solicited by...

1. Retrieval of my unauthorised debit amount rs. 75228.58 immediately.
2.
Waving off the card reissue charge of rs. 499/_.
Despite several requests i am still waiting for a hearing by some responsible officer of the bank.
Thanking you,
Shivanand roy,
Savings ac no.[protected]
Complain sr[protected]

Dear sir,
I want to complaint regarding my communication address is wrong in my account. While i have give all required document at the opening time of account. All details are correct in document than how can the put the wrong address in my account. They didn't verify the details, i am getting suffer i can not visit branch again and again, my account details are given below
Acount no[protected]
Branch - rudrapur (Nanital road) uttrakhand
Bank - icici

Maine aap ke Bank se gold loan Liya aur jab interest jama karne Gaya to Bank walo ne kaha ki aap apna gold Nikal lijiye to Maine kaha ki mere pass Abhi sirf interest hi jama Kar paunga to Bank walo ne interest jama nahi Kiya aur us loan Ko 3 se 4month late kardiya aur ab Bank Gaya to bolta hai ki aap ka gold Nilam ho cuka hai...aur wo bhi Bina written me notice diye hue...

I send 20000 rs via icici bank official app (Imps). But there was came a error of time out and transaction was failed. But 20000 rs debited from my account with transaction charges. When will i get refund. Account no.[protected]

I got this massage on mobile

Dear customer, imps txn ref[protected] for rs.20, 000.00 is timed out at beneficiary bank on 08-dec-2017 11:59:23. Txn status will be updated by bene bank in 3 working days.

Sir,
I am having a current account in icici bank in but i am sorry to say that bank has put a penal charges of rs 700/- + gst & rs. 1000/- + gst as non maintain balance in month of nov 2017 were as i have to maintain 25000/- monthly but in oct i have maintain rs. 22000/- means rs. 3000/- short. Now bank has put charges of rs. 1700/- + gst against shortage of rs. 3000/- i just want to ask is this justified??? I am sorry to say that this is loot. This bank is habitual of this type of practices which we have experienced in the past but not reported by us & we bear the loss.
So you are requested to kindly do the needful.

Thanks with regards.
Navneet

My icici account has been debited with rs 200.59 incorrectly. Payment shows creditor name as irctc. While complaining to icici, i have received a response that payment is correctly debited. However i haven't booked any ticket on irctc and can confirm that payment was not don by me. I suspect the major fault in icici bank system, kindly assist to get this investigated and get my money back.

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

I have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction 'dmc/in[protected] dp chgs till oct-17'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

To

The manager,

Sub:- account unfreeze

Respected sir/ma'am

I am client in your esteemed bank holding saving and current account, saving account number : 03920xxxxxx4 ifsc : icic0000392 current account number : 03920xxxxxx7 ifsc : icic0000392. My account is got freeze on 21/11/2017.
Please unfreeze my accounts asap because its almost been two weeks and i have submitted visa application starting of november which i already inform to my bank branch. This is very disappointing that after i inform to the bank before hand that i will going to apply for a visa, i am doing all the transaction for the visa, as it was guided on top of that there was no intimation, no notification before freezing the account which was very unprofessional. I have visited my branch many of times and met deputy branch manager, branch manager, account manager but they all are saying the same thing fraudulent transaction which i dont understand i informed them before hand for visa, and i am not a new client in your bank its going to be almost two years, most of the employee of the branch knows me and i am always in touch with the bank then also they never inform me about the fraudulent transaction.
I was doing all transaction for the visa i might have done something wrong by mistake but it dose not means that before informing me, you take action freeze my account.
Now if my visa get cancel because of this, i will put legal charges against your bank.

Please get back to me asap.
Waiting for your response.

Thanks & regards
Shahab khan

Dear all,
This is inform to you that a fraud transaction has happened from my a/c[protected] on date 01/12/2017.. At time 2.40 pm
On the same day i talked with your executive and per advised by them my atm and net banking has been blocked.
Kindly check on urgent basis and do the process for refund of my amount 2200 rupees.
Thanks
Prem sagar yadav
[protected]

Hello sir/madam

As i am having salary account in your icici bank, teynampet branch, chennai for past 9 years and my account number is[protected]. I was just checking my bank statement and got shocked as my account has been debited by smab charges of rs 409 + sgst charges of rs 36.81+cgst charges of rs 36.81 and totally of rs.482.62.
Since i don't have any prior information like mail or phone call from the bank.
Hence any deductions from my account for the same is totally wrong and the charges deducted are not credited back to my account, then i have no opition to take this matter to higher authority and banking ombudsman as this clear violation of rule 8 (1) (K) i. E. Levying of charges without adequate prior notice to the customer of the banking ombudsman scheme 2006.

On 24th november 2017, there is deduction of 89 rupees with remarks mentioned "upi/[protected]/[protected]@ybl".

When i google it, i got which is related to flipkart. But, i didn't buy anything on that day. So, please consider my request and return my debited amount.

I want to know the reason behind it. I need my debited amount as soon as possible. Please return it on my account number as soon as possible.

Thanks and regards,
Ramya s

Hello,

I am Sweta Gupta. I checked 550.67 Rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL JUL-17) DP charges on 29/08/2017. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My Account Number is[protected].

Thanks in advance!

Last year 2016 december, one of the icici agent ringed me up at night and said about one assist. I asked him only one question will the money be deducted from my account or not. He straight away said a no. Later after few minutes i lost rs1799 from my account, after writing number of complains over facebook refunded me only rs400/-. Some one from hydrabad called me up and said please continue this service after a year later this service will automatically be cancelled. Now its been one year, i was getting an sms for auto renewal a day before. Am also smart enough one assist team, had transferred entire amount to another bank let me see how you gonna take money from my account. Unless an untill this service is no getting deactivated, i wont be depositing a single penny into my icici account, cause of this nuisance now a days i started thinking to close my icici account.

Sr[protected] deactivate it asap.

I dont need this #, i dont need any agent to call me up and tell me please continue it and all

My name is aditya and i'm holding a salary account in icici bank for the past 1 year. I just saw today (7/12/2017) when i checked my account online, that multiple times i have been charged posdec chg of rs. 25.00 and 2.25 (Cgst, sgst).

I neither have insufficient balance nor had my card swiped for multiple times unsuccessfully. So, i can't find any reason for this deduction.

Awaiting for your reply....

I have received couple of calls from the number [protected], claiming that he is calling from icici credit card department. The guy over the phone claims that he has the details of my credit card, my name, phone number, email id. He told that the payback points got lapsed recently and for claiming those points, i have to give the details for verification. To my knowledge, no bank officials will ask for the card details like this. When i suspected...

Sir i went to the surat sahara darwaja branvh icici bank, i went to open the current account. The service people told me that a person will come to your shop for further processes. I told them please can you provide a guide right now, they told me that person will come to your ahop only, i asked them if a normal person who wants to open a account in this branch who doesnt own a shop then what will you do, then he says no we cant open then

What the hell was that??
Currently i have an hni account in icici bank varanasi
Today i find it useless

Pathetic reaponse given to the hni account

Useless bank

The mail sent to the bank by my daughter gives the complete picture as to how banks cheat gullible customers.in spite of follow-ups locally, nothing has happened so far. The bank merrily collects emis even for the money they did not disburse as per their own commitment. The mail replies say that this matter has to be resolved locally... It is almost a year but the looting continues for many loanees like us in the same way...

I, niyati reddy bommu, am working deloitte, india. Around 11 months ago, i applied for a vehicle loan to buy kwid, automatic. On dec31st, 2016, i received a letter (Lan — lahyd[protected]) from icici informing that an amount of rs.4, 42, 210/- has been approved as the principal amount of the facility and the emi for this amount would be rs.9, 321/- for 60 months at 9.65% interest. The emi recovery would be auto-debit mode since my salary account is in icici — a/c no.[protected]



when we (My father & self) went to pay the balance amount to the car dealer-sri - sri sri auto cars (I), pvt ltd, to our surprise, the dealer received an amount of rs4, 37, 872/- only from icici as against the approved and communicated amount of rs.4, 42, 210/- the difference was rs.4, 338/- between what was sanctioned and what was released to the dealer. We paid the balance on road price and took possession of the vehicle on 12th, jan.



later, when my father enquired with bank officials, they said it has been the bank s practice with vehicle loan customers to deduct stamp duty etc from the overall sanctioned amount. This is highly objectionable and unjustified and illegal too. This fact was not given in the written t&cs and we are not aware of such dubious practice of duping innocent customers. What you are doing is simply collecting a portion of sanctioned principal amount which was not disbursed in the first place to the loanee but collecting interest too for 60 months for the amount the bank has not disbursed, to begin with. When my father sent a mail to the bank s customer care about this with a request to undo the wrong for all the victims, the bank replied that... Confidential information will be divulged only to the applicant/co-applicant! Trust me, to date i could not understand the secrecy/confidential portion in my father s request in spite of he being an icici account holder for the past 15 years.



we request you to correct this anomaly for all customers immediately and restore justice and confidence on india s largest private bank. Please do kindly remember, no one objects for the bank to collect a onetime stamp duty etc with prior verbal and printed intimation (Since the t&cs require a 2x magnifying glass to read) but definitely not from the originally sanctioned amount.

My name is anil lahori mumbai holding account in icici bank.. I got cheated by a seller holding account in state bank of india branch bawngkawn, who asked me to pay half money rs.24000 for a product and remaining amount to be paid half after receiving the product.
Ultimately he asked me to pay full amount or else he will not send the product, obviously he is fraud and never sent me the product. I request you to take strick action against the seller and help me to get my money back. I am attaching the bill which he sent me which has all the details of his bank.