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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 629

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S
Sarathraj Rajan
from Mumbai, Maharashtra
Dec 6, 2017
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This is to inform you that i have attempted to credit account number [protected] – indian bank (Ifsc code – idib000v048) (“intended account”) with rs. 3000 (“amount”) on 12th sep 2017 (Date) by way imps. However, in the process the transaction got timed out and due to technical error the amount got wrongly credited to another account number[protected]Icici bank) (Erroneous account). I request icici bank to kindly debit the erroneous account for the amount and credit it back to my account[protected] with the same.

The reference no. Of the transaction is[protected].

My account no is[protected]

I have also submitted an indemnity letter at airoli icici branch but haven't received any response from their end.

Please find the attached screenshot of the message received by the undersign for the said reference no. Which got timed out.
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ICICI Bank customer support has been notified about the posted complaint.
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    S
    Sagar Bade
    Dec 6, 2017
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    Address: Pune, Maharashtra

    Hi,

    I have transferred rs.24000 to wrong account details (Account number was of bank of maharashtra but ifsc used was of state bank of india) mistakenly on 18-february-2017 by imps mode.
    I have visited my home branch and raised a complaint. Many times i followed with them but did not get any response and every time they are saying that its untrackable transaction and back-end team will take a look. But till today i did not receive any response from icici bank.

    Below are the transaction details-
    The account number was of bank of maharashtra but i used ifsc code of state bank of india to transfer the money.
    Bank of maharashtra account number-[protected]
    Sbi ifsc code-sbin0001307
    Imps reference number[protected]
    Timing -18-february-2017 12:29:16 pm
    Amount - rs.24000

    Please help me to resolve this issue as i have already many follow up with bank but did not receive any positive response.

    Thanks,
    Sagar
    ICICI Bank customer support has been notified about the posted complaint.
    Dec 06, 2017
    Updated by Sagar Bade
    I also raised an Service Request with ICICI(home branch) but did not receive any positive response.
    Below is the SR id-
    SR[protected]
    Dec 12, 2017
    Updated by Sagar Bade
    Hi Team,

    Any update on this?
    Dec 19, 2017
    Updated by Sagar Bade
    Hi Team,

    Any update on this?
    Dec 29, 2017
    Updated by Sagar Bade
    Hi Team,

    Any update on this?
    Jan 10, 2018
    Updated by Sagar Bade
    Any update on this ?
    Mar 07, 2018
    Updated by Sagar Bade
    Any update on this ?
    May 11, 2018
    Updated by Sagar Bade
    Any update on this ?
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      P
      pravin6033
      from Mumbai, Maharashtra
      Dec 6, 2017
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      Address: Mumbai City, Maharashtra, 400021
      Website: www.icicibank.com

      Icici bank, mumbai branch a/c no.[protected] is i in the name of pravin sequiera, whereas my name is pravin sequeira. Have been trying to get it changed for the last ten years, but they have made life difficult, and i cannot even link my aadhaar which is in the name of pravin sequeira. An error on their part while data entry was done. Have submitted my pan, aadhaar, passport, etc, but nothing! It is just an interchange of two letters.
      How would their md like to be called chadna kochra? My email - [protected]@gmail.com
      ICICI Bank customer support has been notified about the posted complaint.
      Dec 15, 2017
      Updated by pravin6033
      9 days since complaint delivered to ICICI Bank. Waited TEN years & more already. No resolution in sight. Regards Pravin
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        O
        okrishnaiah
        from Khammam, Telangana
        Dec 6, 2017
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        Address: Hyderabad, Andhra Pradesh, 500004
        Website: www.hdfcergo.com

        Dear sir,

        I have received a sms alert as below today (06/12/2017) 5.14 am

        "a transaction of inr 9, 435.00 on 06-dec-17 on card xxxx0002 is made at hdfc ergo billd. Available cr. Limit is rs.49, 235.59. Total cr. Limit is rs.1, 01, 000.00. This transaction has been processed without the additional factor of authentication prescribed by rbi"

        I have not done any transaction on 06-dec-2017 with my icici credit card.

        How this was happen with out my consent?
        Pl. Confirm whether this transaction really happened or not?
        If it was happen, you are requested to revert back immediately.

        Regards

        O. Krishnaiah
        Mob.[protected]
        My credit card no. [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
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          L
          L.s.iyer
          from Mumbai, Maharashtra
          Dec 6, 2017
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          Address: Thane, Maharashtra, 400602

          L. S. Iyer. A/c no[protected]

          Double deduction of rs 1633/ on irctc booking made
          On 27/11/2017
          Kindly return this amount and credit to my account
          I had been to your icici branch at thane and they had adviced to send to customer care i tried but could not get reply. I had forwarded mail but returned back with out deliver. So i had to approach you. Kindly do the needful
          And return this amount deducted
          Thanks

          L. S. Iyer
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            Sandeep kr verma
            from Chandil, Jharkhand
            Dec 6, 2017
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            Address: Ranchi, Jharkhand, 7250791717
            Website: dled.nios.ac.in

            I was payment rs. 4545/- for nios on 12/09/2017 through your link but my balance was deducted from my account and payment was not succeesful. So please return my balance from my account.
            Name - sandip kumar verma
            A/c no - [protected]
            Bank of india

            I am sending e-receipt please find the attachment

            Thanks & regards
            Sandeep kumar verma
            +1 photos
            ICICI Bank customer support has been notified about the posted complaint.
            please give me replay my complain sir
            Sandeep kr verma's [Complaint's author] reply, Dec 23, 2017
            please give me replay my complain sir
            Sandeep kr verma's [Complaint's author] reply, Dec 23, 2017
            Greetings.

            Your complaint has been forwarded to ICICI Bank Limited customer service. You should receive a reply from the company representatives within several days.

            Please login to your account to view and update the status of your complaint.
            To view your complaint on ConsumerComplaints.in click here

            We sincerely hope your issue will be resolved as soon as possible!

            Kind regards,
            ConsumerComplaints.in Team
            We are here to help

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              S
              suryanshraj
              from Delhi, Delhi
              Dec 6, 2017
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              Address: Hyderabad, Andhra Pradesh, 500081

              I made an erroneous imps transaction from sbi internet banking to icici account, part of this due to a mistyped account number provided to me by the intended recipient. After visiting both the banks and contacting their customer service, i was asked to send a mail to [protected]@icicibank.com. However, i have not yet received a response from this mail id.

              Kindly let me know the average response time, and whether i require to produce more documents for the same.in that mail (From my e-mail id - suryansh. [protected]@gmail.com), i have provided identity proofs as well. Below is the complete transaction detail.

              Transaction details:-
              Reference number - imps[protected]mo812435
              Transaction details - imps/p2a/[protected]/xxxxxxx652icic
              Transaction date - 18-nov-2017
              Transaction amount - ₹ 5, 655.00/-

              Sender bank account details:-
              Account name - suryansh raj
              Account number - [protected]
              Bank name - sbi financial district
              Ifsc code - sbin0018047
              Contact number - +91-[protected]
              Email id - suryansh. [protected]@gmail.com

              Intended recipient’s bank account details:-
              Account name - aditi lath
              Account number[protected]
              Bank name - icici raheja mindspace
              Ifsc code - icic0000598

              Wrong account number (To which the money got transferred, mistyped by second digit from the right[protected]

              I understand that such a request cannot always be resolved. But i kindly request the bank to help me restore the lost amount.
              ICICI Bank customer support has been notified about the posted complaint.
              Dec 07, 2017
              Updated by suryanshraj
              Update - To progress further with respect to this issue, I requested SBI branch manager to send an e-mail from her side to [protected]@icicibank.com. She will be doing so within a day.
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                S
                sheikhhameed
                from Kolkata, West Bengal
                Dec 5, 2017
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                This bank has billed me credit card bill from the pervious credit card number which is already cancelled. I thought it was a fraud. Then i talked to them they said no you hav to pay. So i paid first settlement amout of rs 5000 on april 2017 then after first installment they never turn up. Again i get a call from icici on june to pay the bill then again they settled on 10, 000. Again i paid 5000 and again for the next payment they never called or any info. I was been harrashed by this people. Please help me...[protected]
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                ICICI Bank customer support has been notified about the posted complaint.
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                  I
                  Indereal Singh
                  from Surat, Gujarat
                  Dec 5, 2017
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                  Address: Vadodara, Gujarat, 390010

                  I remitted ₹499/-+₹499 to jio from my vpa for my sim no [protected] & [protected] on 4 th and 5th dec 2017

                  The payment was successful and my bank statement carries a legend as below.

                  Upi-[protected]/[protected]@icici dated 4.12.2017 for rs. 499/-& upi[protected]/[protected]@icici dated 5.12.2017 for rs.499/-

                  I am informed told by jio that they have not received any payment from me.

                  Please check at your end and refund the same to my vpa.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Sir

                  I am using icici bank account for loan porpose, ex car loan, mediclaim, bajaj finance etc . Now you are debited amount against MAB charges. I request you to reverse the same as soon as possible

                  rakesh gopinath
                  [protected]
                  Account No:[protected]
                  Can u explain below transaction on 28-Nov-2018:
                  Trans Id: SB498800
                  Trans Date: 28 Nov'17
                  Trans Des: DMC/IN[protected]
                  Amount: 826 Rs.
                  Why this amount deduct please explain me. because i have details investigation on this and i found that this amount cut before asking me. I never start this type of any service.
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                    B
                    b_makhija1
                    from Coimbatore, Tamil Nadu
                    Dec 5, 2017
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                    Address: Jalgaon, Maharashtra, 425001
                    Website: Www.icicibank.com

                    Want satisfies result as soon as possible...
                    I am even unable to contact customer service no. As their employee doesnt talk on toll free no.
                    On 14/11/17 i received a msg as ur account is debited by inr 715/-
                    Nd the reason is not specified clearly...
                    Kindly do the sollution of my humble compain..
                    Kindly provide me icici bank's toll free no. Where i can talk directly to the employee...

                    Kindly solve my problem nd reply me on my mail id...
                    ICICI Bank customer support has been notified about the posted complaint.
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                      L
                      LK purohit
                      from Meghraj, Gujarat
                      Dec 5, 2017
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                      Address: Jodhpur, Rajasthan, 342301

                      Hello sir good noon,
                      Respectfully i beg to say my name is bhagirath s/o jivraj
                      Vishnoiyo ki dhani, phalodi, sanwreej i opening saving account and kcc account last year in 12 month i go many time phalodi icici branch but any time only one answer passbook is not available i am custmer of such branch but branch staff not support and give service i approach b. M. Shyam purohit many times. My account no. Is[protected]. My kcc account no. Is[protected]. My registered mobile no. Is [protected]. My branch ifsc code is icic0006844. So plz i again request plz solved my problem and given passbook and disciplenery action against such staff..
                      ICICI Bank customer support has been notified about the posted complaint.
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                        Biswajit jati
                        from Jalpaiguri, West Bengal
                        Dec 5, 2017
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                        Address: Jagatsinghpur, Odisha, 754294

                        Respected sir/man,
                        I have done a recharge of jio mobile number [protected] on[protected] at 7.30 p. M. Through upi payment method of rs 399, but recharge not done. Recharge statement is not showing in my jio app. Please check this issue and recharge fast. My transaction id - ici322ad17dc67446a98df4047dc9ed3d10
                        Kindly check into the issue and refund my money back. Thank you.
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                          Laxman Singh29
                          from Mumbai, Maharashtra
                          Dec 5, 2017
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 421301

                          I am holding credit card in your bank from 10 years. But there is some charges being levied without knowing me. Now i will pay the amount which you have charged and now onwards i don't want any call from icici bank. I will never ever used your card. Very bad customer service. If i received any call from your credit card department i will file a complaints against you.

                          Regards,
                          Laxman
                          Jan 10, 2020
                          Complaint marked as Resolved 
                          They are just charging the interest and penalty because of which the amount is getting higher also my credit score is getting effected. Hence I paid the amount and close the credit card.
                          ICICI Bank customer support has been notified about the posted complaint.
                          I recharged my jio number with 51 rs on 21 nov 12:06. The amount from my bank account was detected but recharge was not done.

                          credit card billing issue - Comment #2939048 - Image #0
                          On dated 12 nov 17 i used my debit card in canara bank atm gulaothi(bulandshahr). i have done a transaction of 10k . balnace got deducted but balance not received. 18 days lefts . i m not getting any satisfying resolution from your customer care.
                          I have charged 312 rs friend icici against the demat account, they have never tolde that it's chargeable. This is fraud.
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                            D
                            divyansh08
                            from Gurgaon, Haryana
                            Dec 5, 2017
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            I have been holding 0399 mmb two bonds with bond holder no[protected] certificate no 915 in the name of abhishek u/g hem lata.
                            The bond has matured on 28.04.2017.
                            Please advice me how to redeem it.
                            To whom bond is to be submitted? Please tell the address.
                            Your kind cooperation is highly solicited.

                            Please reply on email id - [protected]@gmail.com
                            Dec 5, 2017
                            Complaint marked as Resolved 
                            I contacted 3i infotech ltd. on their number 022 - 67928000
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dec 05, 2017
                            Updated by divyansh08
                            Those who are facing similar issues. Contact 3i Infotech at their toll free number:[protected] / 6792 8000

                            You need to submit at their registered office following documents:-
                            1. Copy of self attested Pan card
                            2. Copy of Adhaar Card ( As a proof of change in address)
                            3. Copy of birth certificate attested by notary public
                            4. Cancelled check or Bank Pass Book
                            5. Photocopy of Bond Certificate
                            6. A letter if bond was in name of minor who has turned into major.
                            Dear sir
                            your requested has been forward team 24 hour 48 Hour receiving the mail with your email ID so please call it my toll free number is[protected] call it
                            Last four or five month i didn't any money transactions in my icici debit card and last day i will check my account it was blocked how to unblock my account further how to used my account
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                              Madhav Hude
                              from Pune, Maharashtra
                              Dec 4, 2017
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                              My name is madhav hude.in oct 26th, 2017 my account has deducted rs.619.50. Due to in [protected] dp charges till sep -17. I'm not using demat account yet. Then how to deduct charges i don't know. Please refund my money as soon as possible. My account number is:[protected] and my mobile number is [protected]. This is like a fraud. I'm not agree to this. Without prior information, then how to deduct. I have written email and raised complain on icici bank sites, still i did not get any response from them.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                skumar9j
                                from Noida, Uttar Pradesh
                                Dec 4, 2017
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                                Address: New Delhi, Delhi, 110044

                                An amount of rs.127000 is withdrawl from my account on 1st dec 2017 without my knowledge.
                                My account no. Is[protected] icici bank, mohan co-op industrial state branch - kesav tower, b 1/i-1 mathura road new delhi 110044.
                                I had complained about my illegal transaction to the bank but nothing action is taken till date.
                                I had also visited to nearest police station but they refused to lodge any fir.
                                ICICI Bank customer support has been notified about the posted complaint.
                                I am the ICICI bank customer since 2005. From last six months I have seen dcardfee reduction on my transactions which I am not aware why they are deducted. There is no prior intimation via email or Sms.
                                Request you to please help how we have to take action on this

                                My account #[protected]
                                i also lost Rs. 3 lakh on Nov-18. Still they are checking. i am from tamilnadu.

                                https://www.consumercomplaints.in/icici-bank-atm-fraudulent-unauthorized-transac...

                                It has been mmore than two weeks still the bank is investigating and not replying for mails, asking about status of the SR.
                                hi,

                                Did you get any response from bank
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                                  Karan.eldiablo
                                  from Chennai, Tamil Nadu
                                  Dec 4, 2017
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal, 700023

                                  This is cheating... Icici bank is doing fraud with privilege customers like me. I did not apply for my renewal, then how can icici bank deduct money from my savings account without my approval for renewing one assist plan. I want to discontinue with it and would like to make sure that the money which was deducted from my account rs 2499 /- without my consent or approval should be reflected back on my savings account as early as possible.
                                  +1 photos
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Karan,

                                  Greetings from OneAssist..!

                                  We deeply regret for the inconvenience caused to you & appreciate your patience.

                                  We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

                                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                  Regards,

                                  Brijesh

                                  Team OneAssist.
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                                    Krishnamaurya
                                    from Jaipur, Rajasthan
                                    Dec 4, 2017
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                                    Address: Jaipur, Rajasthan, ICIC0006742
                                    Website: Www.consumercomplaints.in

                                    Dear sir,

                                    I took a car loan on an emi of 36 months on november 9, 2015.

                                    Since then a monthly installment is been deducted from my account. But 24th installment which was supposed to be paid by last month hasnt been deducted yet

                                    Now i am getting calls from the bank everytime referring to a new branch office to either issue a new check of remaining amount or to pay in cash.

                                    On asking for the reason for this and to give the same in written, i haven't recieved any satisfactory answer from the bank.

                                    Please see to the problem and follow back me the same.

                                    Thanking you,

                                    Your sincerely,
                                    Radhe shyam morya
                                    [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      R
                                      RONAK PORWAL
                                      Dec 4, 2017
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra

                                      One installment of 1705.15 rs is decduted from my account on 5th october however this purchase has been returned and refund has been confirmed by amazon as well. Auth code provided by amazon is #441028, please check by when the whole amount be refunded to my credit card.

                                      Below is my registered mobile number :
                                      [protected]
                                      Porwal. [protected]@gmail.com

                                      I have dropped many emails to icici customer support in last one month, submitted greivance online but no action has been taken.
                                      I have already requested account closure as well but they are not responding, this service is hell bad, i want to get my refund and close this account asap
                                      Jan 4, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 04, 2017
                                      ICICI Bank Customer Care's response
                                      Dear Ronak Porwal,

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Madan Panjabi
                                        from Ahmedabad, Gujarat
                                        Dec 4, 2017
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                                        I refer to your email dated 20th november in response to my complaint of waiver of late fee charges, i have still not heard anything from your end despite a lapse of 14 days.

                                        Please treat the matter as most urgent and confirm to me about the waiver along with the card no. Which i am holding so as to enable me to pay the outstanding in that card account.

                                        Thanking you in anticipation,

                                        M. D. Panjabi
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        I have already submitted my documents in bank employee but they not activated my account, my account number is[protected] Sk Alamgir
                                        Credit Card. No. [protected]. Without activation and any purchase from above cc, monthly outstanding statement get issued. Contacted local icici agent from whom card issued, but not responding. Requested to cancel card but not use. I don't need icici banks such prompt and useless service. Pl. Kindly resolve issue.
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